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OpenTouch R1.0: Detailed Feature List Ref. 8AL020040060DEASA / Front page

This document does not constitute a contract. Alcatel -Lucent reserves the right to modify characteristics without prior notice. All rights reserved.page 1/122

Feature List & Product Limits Release 1.3January 2013Edition 01Reference: 8AL020043372TCASA

Alcatel-Lucent OpenTouchTM



Feature List & Product Limits Release 1.3

January 2013Edition 01Reference: 8AL020043372TCASA



Feature List & Product Limits Release 1.3January 2013Edition 01Reference: 8AL020043372TCASA

Alcatel-Lucent OpenTouchTM



Feature List & Product Limits Release 1.3

January 2013Edition 01Reference: 8AL020043372TCASA

OpenTouch R1.0: Detailed Feature List Ref. 8AL020040060DEASA / Content & Glossary

This document does not constitute a contract. Alcatel -Lucent reserves the right to modify characteristics without prior notice. All rights reserved. page 5/122

CONTENT

LEXICON / ABBREVIATIONS

IP Touch client

Voice access (TUI)NR Not RelevantNL No Limit

OmniTouch 8400 ICS

OmniPCX EnterpriseAAPP Alcatel-Lucent Application Partner ProgramAMDS Automated Message Delivery System AMR-NB Adaptive multi-rate narrow bandAMR-WB Adaptive multi-rate wide bandBP Business PortalCAS Channel Associated Signalling CCS Common Channel Signalling CTI Computer Telephony IntegrationDECT Digital Enhanced Cordless TelecommunicationsDTD Document Type DefinitionsDTMF Dual Tone Multi FrequencyES Enterprise ServerGUI Graphical User InterfaceHD High DefinitionHTTP/HTTPS Hyper-Text Transfer ProtocolHW HardwareICS Instant Communications SuiteiLBC Internet low bit rate codec

Product LimitsOpenTouch InfrastructureHardware platforms and Operating System for MyIC and OpenTouch clientsAudio & video capabilities Security, deployment & Settings for Clients and DevicesVideo equipments & WBConversation ServicesMessaging servicesFax servicesIBM desktop integrationMicrosoft desktop integrationOTBE limitation

Feature is available through the Alcatel-Lucent 8 Series high-end phone sets (4038/4068)Feature is accessible from a telephone (Telephone User Interface with DTMF)

Alcatel-Lucent OmniTouch 8400 Instant Communications SuiteAlcatel-Lucent OmniPCX Enterprise Communication Server



IMAP Internet Message Access Protocol IM Instant MessagingIP Internet ProtocolIVR Interactive Voice ResponseLDAP/LDAPS Lightweight Directory Access ProtocolMWI Message Waiting IndicatorNTLM NT Lan ManagerOTBEOTHEOTMSOS Operating SystemOXE OmniPCX EnterprisePDA Personal Digital AssistantPPR Play Phone RecordPSTN Public Switched Telephone NetworkPWT Personal Wireless TelephonyQoS Quality of ServiceQSIG Q Signalling RFC Request For CommentsRTP Real Time ProtocolSDK Software Development KitSIP Session Initiation ProtocolSMS Short Message Service SSL Socket Secure LayerSSO Single-Sign-OnSW SoftwareTAPI Telephony APITOS Type Of Service TSE Terminal ServerTUI Telephone User InterfaceUA Universal Alcatel-LucentUC Unified communicationsUDA Unified Directory AccessUI User InterfaceVoIP Voice over IPVPN Virtual Private NetworkVxML Voice Extensible Markup Language XML Extensible Markup Language

OpenTouchTM Business EditionOpenTouchTM Hosted EditionOpenTouchTM Multimedia Services

OTMS 1.3

Software and Hardware infrastructureUsers

OpenTouch and Standard users 500 1500 1500

OpenTouch users 500 1,500 1,500

Voice/video devices per OpenTouch users 5

Standard users 500 1,500 1,500

OXE voice/video devices per Standard users 4 4 NR

Voice/video equipments/devices 1 000 (*) (**)3 000 (*) (**)3 000 (**)

Remote Media Gateway 32 32 NRDevices per ABC sub-network 100,000 100,000 OXE

4 4 20

NEWS

OpenTouchTM SuiteOTBE 1.3

500OTBE 1.3

1500

1.

OXE nodes used as "Network" Application Server for OpenTouch users

Infrastructure

Hardware platform A/S 500 A/S 1 500 A/S 1 500

Busy Hour Call Completed in business configuration 45,000 150,000 150,000IP Media Gateway 32 32 NRCommon Hardware Racks per IP Media Gateway 3 3 NRWired devices (digital + analog) per IP Media Gateway 250 250 NRPassive Communication Servers 32 32 NRLanguages

Simultaneous languages for TUI per OpenTouch server 20

Simultaneous languages for GUI per OpenTouch server 28

OXE Communication Servers in ABC sub-network 100 100 NROpenTouch Server per ABC sub-network 1Number of digits

Internal Numbering plan 8

External Numbering plan 30

Trunks 500 5,000 NR

SIP trunk groups 50 50 NRNumber of SIP trunks (simultaneous accesses per trunk group) 250 250 NR

SIP Networking : External gateways 1,000 1,000 NR

2. Instant Communication ServicesOpenTouch Business Services

Networking Services (major product limits)

Multi-line per system NL

Multi-line per My IC Phone 6

Multi-line per MIC Desktop NL

Multi-line per MIC Mobile 2

Programmation Software Key per 8082 MyIC Phone 61

Programmation Hardware Key per IP Touch 08/18 4

Manager - Assistant 250 750 750

31

Supervision600 1800 1800

10_

DirectoryLDAP directories connections for Universal Directory Access 5

Media ServicesConferencing ports Audio 36 94 94Conferencing ports Video 18 47 47Conferencing ports Data Sharing 36 94 94

OpenTouchTM manager-assistantOpenTouchTM managers per assistant OpenTouchTM assistants per manager

Link of SupervisionOpenTouchTM Supervised per MyIC PhoneOpenTouchTM Supervisor user

Messaging & Automated Attendant Audio Ports 11 24 24

Countries for System Voice Guide 20

Conferencing (audio/video/data)Ad-hoc conferencing

Number of ad-hoc conferencing 12 31 31Participants in a conference (audio) 30Participants in a conference (audio & video ) 18 30 30Participants in a conference (audio, video & data) 18 30 30

Scheduled conferencing

Number of scheduled conferencing 18 47 47

Participants in a sheduled conference 36 94 94

MessagingIntegrated Messaging with local storage or Unified Messaging

Voice mail boxes 500 1,500 1,500Voice mail storage (hour) 300 1,000 1,000Stored messages 500,000Greeting Duration 2 mnMessage Duration 15 mn

Minimum message duration 1 s

Live Record Duration 45 mnConsecutive message forwarding 9

Simultaneous IMAP4 sessions 500 1,000 1,000Automated Attendant

Concurrent calls to an AA Cannot exceed the Messaging PortsAA trees 126

Personal Automated AttendantDestinations 3

Fax ServerSimultaneous fax communication 4Users 500 1,000 1,000

Mobility Off SiteMIC Mobile users (BlackBerry) 500 1,500 1,500MIC Mobile users (Android, iPhone) 500 1,500 1,500

Remote worker

Remote MIC Desktop with VoIP (audio+video) 500 1,500 1,500

Remote MIC Desktop with VoIP (with audio encryption) 500 1,500 1,500

Remote MIC Desktop with VoIP (with encryption audio+video) 500 1,500 1,500

Telephony ServicesMIC Desktop

Entries in the personal phonebook (per user) 500Entries in the call log (per user) 500

Rich Presence (telephony & applicative presence) (Users having access to IM/Presence services 500 1,500 1,500

3. Contact CenterStandard EditionDistribution

Statistics pilots 1000 NR[routing] pilots 200 NRQueues&Waiting Rooms 200 NRGroups 150 NREmbedded Automated Attendant (IAA/OXE) ? NR

Agents

Agents CCD - Declared/Connected (Phone sets) 200/75 500/250 NR

Agents Private Calls (Phone sets) 200 500 NRContact Center Agent (CCA) - Connected 75 250 NRContact Center Agent SDK (CCTI) 75 250 NRContact Center Agent NOMADIC (GSM or H323) 75 250 NRIP Agent Softphone 500 1,500 NR

SupervisorsContact Center Supervisor (CCS) - Decared/Connected (Light, Mon 8/8 25/25 NRRegistered phone based supervisors (Declared/Connected) 200/75 200/200 NRRegistered phone based supervisors (per group) 40 40 NR

InterfacesWorkforce Management Interface (WMI) 30 30 NRCCS Real Time Interface (RTI) 30 30 NRCall records Interface (CRI) X X NR

WallboardsWallboards (2x16c or 4x16c or 6x16c) 64 64 NRWallboards panel PC 42 inches 50 50 NR

Compact Edition

Agents 150 150 NRVisual CC clients 20 20 NR

CCiVR (4625)SIP Ports X X NRTDM Ports 120 120 NR

4. Management ServicesDedicated Management Server

Managed subscribers

8770 Provisioning levelManaged systemsSimultaneous clients for administrationEntries in the DirectoryTickets in database

Embedded Management ServerManaged subscribers 500 2,000 NRManaged systems 5 5 NRSimultaneous clients for administration 2 5 NREntries in the Directory 6,000 10,000 NRTickets in database 2 millions 2 millions NR

Number of Ethernet Ports 2 + (2)Number of VLANs 48Number of interfaces (IP groups) 32Number of users that can be registered (in UDP) 1000Number of users that can be registered (in TLS) 1000Number of SIP audio sessions (in UDP/TCP/TLS) 1000Number of concurrent SIP video sessions (including audio) 500

OpenTouchTM Session Border ControlerOTSBC

1.0

1000Number of encryption/decryption of audio sessions (SRTP to RTP) 500Number of encryption/decryption of video sessions (SRTP to RTP) 0

Number of RTP sessions (a video session counts for 2 RTP sessions)

NR: refer to OXE Product LimitOXE: offer per OXE product (value = 100 000)

OTBE: OpenTouchTM Business EditionOTMS: OpenTouchTM Multimedia Services

Users benefitting from a directory number and optional access to applications. The sum of OpenTouch and Standard users can't exceed this limit

Users equipped with Office phone and/or MIC Desktop and/or MIC Mobile devices and/or video equipmentIncluding 1xoffice phone and/or 1xMIC Desktop and/or 1xMIC Mobile per OpenTouch userUsers equipped of OXE devices (8 Series, 9Series, analogue, SIP, DECT handset, WLAN handset) and/or MIC Desktop and/or MIC Mobile devicesIncluding 1xhardphone and/or 1xon-site handset and/or MIC Desktop for nomadic access and/or MIC Desktop for call control for Standard User and/or REX and/or MIC Mobile

Voice / video depends on equipment capabilities.(*) Including 8 Series, 9Series, analogue, SIP, DECT handset, WLAN handset, Softphone for nomadic access, Softphone for call control, MIC Mobile for Standard users(**) Including MIC desktop, MIC Mobile, Office Phone for OpenTouch users. The sum of OpenTouch Multimedia Services' devices and of the attached OXE's devices cannot exceed the OXE's device limit (3K OTMS devices part of 15k OXE devices)

Number of OXE nodes able to provide public networking services + homogeneous CAC management to OpenTouch users

1 main and 2 expansion racks

One Passive Com Server per site

Linked to the amount of supported languages by TTS and/or prompt

Refer to OXE Provisioning Level for more informationIncluding the embedded Com Server in OTBE

For Standard users, refer to OXE and ICS Provisioning Level

A/S: Appliance ServerNR: Not provided by Alcatel-Lucent. Hardware agnostic

Common Hardware only

Linked to the amount of supported languages per devices and/or applications

10 digits for OpenTouchTM devices but not used at OpenTouch user routing level

Includes public, private trunks, B channels on ABC-F/QSIG links, SIP trunks and trunks for external devices connection (e.g. paging systems)

Number of SIP URLs of rem+J14ote systems such as external messaging servers, session border controller, Service Providers' gateways

Link of supervision dependant

Max number of LDAP directories that can be defined in the system

Embedded software ports used for ad-hoc/scheduled conferencing

NL: Depends on both max OpenTouch devices and Multi-line per MIC device

In case of MIC Desktop in Softphone modeIn case of remote call control, refer to device product limitCan be limited by management

Depends on other applications deployed on the device.OT R1.1 patch. For availability, refer to Technical release

For OpenTouchTM users. For Standard users, refer to OXE Provisioning Level

For OpenTouchTM users. For Standard users, refer to OXE Provisioning Level

Embedded software ports used for ad-hoc and scheduled conferencing

Simultaneous accesses are linked to Global Audio and Video PortsUnified Messaging: depends on Exchange or Domino Servers

Communication recording from the userA voice message can be consecutively forwarded up to 9 times

Embedded software used Voice mail accesses and Automated Attendant accesses

A voice and video communication requires 2 Ports per participant. With 3 or more participantsAd-hoc audio/video/data conferencing is linked to other media port usages

With 2 or more participantsSheduled conferencing is linked to other media port usages

. Max number of audio/video/data conferencing is linked to max participants per conference - E.g. 2 simultaneous conf with 47 participants or 18 simultaneous conf with 5 participants or 47 simultaneous conf with 2 participants

Any message that lasts less than 1 second is considered as blank noise and automatically deleted

Unified Messaging: depends on Exhange or Domino Servers

Voice mail + GSM + Assistant

According to BES capacity

Depends on other OpenTouch applications (voice messaging, prompt, …)

For more ports, dedicated Fax server has to be deployed in addition to OTMS (not available with OTBE)

According to Reverse Proxy capacity (E.g. refer to Blue Coat Product Limit)

According to SBC server capacityAccording to Reverse Proxy capacity (E.g. refer to Blue Coat Product Limit)

According to SBC server capacity According to Reverse Proxy capacity (E.g. refer to Blue Coat Product Limit)According to SBC server capacityAccording to Reverse Proxy capacity (E.g. refer to Blue Coat Product Limit)

(*) availability date, refer to technical communication

For more details, refer to OXE Provisioning level

Max declared agentsMax connected AgentsMax connected AgentsMax connected AgentsMax Standard users

Max connected CCSTotal & Declared including Supervisors & Agent phone sets

RS232 connected behind OXE (max 8) or via LAN (or via Softpanel Mngr)via Softpanel MngrFor more details, refer to OXE Provisioning level

Declared agents CCD In addition of the amount of Standard Users (Declared & Connected Including Agents & Supervisor phone sets)

Compact Edition Agents = 150

For more details, refer to OXE Provisioning levelUnder PCS

For more details, refer to 8770 Provisioning level

Including the embedded Com Server in OTBE / OTBEH

Only 2 active in this release

Feature not available

OpenTouch R1.0: Detailed Feature List Ref. 8AL020040060DEASA / OT infrastructure


Devices / interfaces for OT Busisnes Edition and OT Multimedia Services

Devices & clients for OpenTouch usersMy IC Phone 8082 X

Deskphone 8002/8012 X

Deskphone IP Touch 4008/4018 X

Conferencing Web App X

MIC Desktop X

OTC iPAD Edition X

MIC Mobile X

Any Mobile X

Lifesize endpoints X

NEWS

OpenTouch devices and Software clients.Packaging and OS



NEWS


Devices & clients for Standard users X

Deskphone IP Touch 8Series X

Deskphone 9Series X4125 Compact Conferencing Module S4135 IP Conference Phone XMIPT Wireless handset XDECT handset with A-GAP level of services XDECT handset with GAP level of services XPhased-out Alcetel-Lucent devicesAnalog ports X3rd party SIP endpoints XConferencing Web App X

MIC Desktop X

IP Desktop Softphone X

MIC Mobile X

4059EE X

Server Operating System

Red Hat Enterprise Linux 5.8 X



NEWS


Hardware platform

X

X

X

X

Virtualization

XOpenTouchTM Multimedia Services - Virtualized (OTMS-V) X

OpenTouchTM Business Edition - 500 users Server

OpenTouchTM Business Edition - 1500 users Server

OpenTouchTM Multimedia Services - 1500 users Server

OpenTouchTM Multimedia Services - Software edition

OpenTouchTM Business Edition - Virtualized (OTBE-V)



NEWS


Alcatel-Lucent OmniPCX Enterprise R10.1 X

Alcatel-Lucent OmniPCX Enterprise R9.1 / R10.0 / R10.1.x X

OmniTouch Instant Communication Services

X

OmniVista 8770OV 8770 R1.3 X

Legacy Call ControllerAlcatel-Lucent OmniPCX Enterprise system

Instant Communication Services R6.7.1



NEWS


OpenTouch Fax Service

Embedded fax services X

Migration paths

R

From OXE R10.1 to OTBE R1.3 X

From ICS R6.7 to OTBE R1.3 /OTMS R1.3 R

Embedded XML Web ServicesR

Call Control from MIC Desktop of Suppervised Devices (Standard users)

8 Series (IP Phones) X9 Series (Digital Phones) XReflexes range (Digital Phones) Xe-Reflexes range (IP Phones) XMobile Reflexes (DECT handsets) XMobile IP Touch (Wireless handsets) X

From BICS 2.1 - 2.2 - 2.3 to OTBE R1.3

OpenTouchTM Web Services



NEWS


Remote Extension X

SIP end-points X

Analogue X

Call Control from MIC Desktop of Suppervised Devices (OpenTouch users)

Infrastructure/ System services

Media Services

Collaboration Services

Redundancy



Comments

SIP Desktop Phone with conversation, conferencing and messaging services.

OpenTouch Conversation client on iPAD Tablet.

Video Lifesize endpoints with OpenTouch services

OpenTouch Suite can provide advanced communication services to various types of terminal and interface, which means you can use your communication tools wherever you are (at the office, away on business, in a meeting, at home, etc.).The following terminals and interfaces are available:

Entry level SIP Desktop Phone with telephony, conferencing and messaging services. Refer to Conversation Services for end user services. Entry level SIP Desktop Phone (installed base migration) with telephony, conferencing and messaging services.Refer to Conversation Services for end user services. PC client for Instant Messaging, Buddy list and Conferencing Services.

PC Softphone. Can be used with SIP VoIP stack (OpenTouch user) or in remote call control mode of a device (Deskphone 8002/12/82).

Conversation Client (Version4) for Smartphone (Blackberry, Android) with OpenTouch services.

. Compatible with multi-device call routing - parrallel ringing selection thanks to route to destination - "dial from My desktop" selection - can be diverted . Transparent session shift to other/from OT devices (MyIC Phone 8082 or MIC Desktop). Caller number presentation is possible (carrier dependant)



Comments

4019, 4029 and 4039 phone setsAdd-on for IP TouchSIP-based conference phone OmniTouch 8118, 8128 Wlan Handsets300, 300Ex, 400, OT 8232 DECT handset500, 500Ex DECT handsetRefer to Cross Compatibility document

Refer to AAPP SIP whith list

VoIP Softphone on PC, MAC or iPAD tablet with OXE telephony services.

Attendant console application

Devices handled by the embedded (OTBE) or attached (OTMS) OXE Com Server component.

4008, 4018, 4028, 4038 and 4068 phone sets4008 & 4018 can be deployed in either SIP or NOE mode

PC client for Instant Messaging, Buddy list and Conferencing Services.

Can be used in remote call control mode of a device (Standard devices) or VoIP PC Softphone in nomadic mode.

Business Client (Version3) for Smartphone (Blackberry, Android, iPhone Mobile)MIC for iPhone requires an additional Server

. Dedicated servers are required.

. Support of 64-bit platforms

. To check that your platform is a Red Hat Enterprise Linux 5.8 certified platform, use the Red Hat Hardware Catalogue (a database containing certified and compatible hardware for Red Hat products) at following URL: https://hardware.redhat.com. OS RH package is included in OpenTouch Business Editions and OpenTouch Multimedia Services



Comments

Virtualized OTMS in add-on OXE (virtualized or not)

. Pre-packaged all-in-one solution including OS and ALU SoftwareNew sales: HP DL320e Gen8 server. Xeon e3-1230v2 3,3GHz QuadCore 1333MHz, 20GB RAM, 2 Hard Disks 500 GB S-SATA, 1 RAID, SATA DVD RW media drive.For previous HW platform support , refer to "Cross compatibility" document.

. Pre-packaged all-in-one solution including OS and ALU SoftwareNew sales: HP DL380p Gen8 server. Bi-processor server (2 Xeon E5-2620 six-core 2,0 GHz), 24GB RAM, 2 Hard Disks 1TGB-7,2Krpm Dual Port 2.5" SAS (hot plug disks), 1 RAID controller with internal 1GB FBWC cache battery, SATA DVD RW media driveFor previous HW platform support , refer to "Cross compatibility" document.

. Pre-packaged all-in-one solution including OS and ALU SoftwareNew sales: HP DL380p Gen8 server. Bi-processor server (2 Xeon E5-2620 six-core 2,0 GHz), 24GB RAM, 2 Hard Disks 1TGB-7,2Krpm Dual Port 2.5" SAS (hot plug disks), 1 RAID controller with internal 1GB FBWC cache battery, SATA DVD RW media driveFor previous HW platform support , refer to "Cross compatibility" document.

. Software distribution solution (DVD-ROM; availability via the Alcatel-Lucent BPWS).. Hardware references/characteristics for configuration up to 50, 500 or up to 1500 users. Refer to Cross compatibility document for HW pre-requisites.

Server virtualization. Hardware agnostic solutions. Hardware platform and virtualization environment (VMware) are not delivered by Alcatel-Lucent. Refer to "Cross Compatibility" or "OT - Virtualized offers" document for virtualization technology version and HW pre-requisites.Virtualized OTBE to be Hardware agnostic



Comments

Network management solutionRefer to dedicated feature list for more information

. A homogeneous numbering plan must be used within an OmniPCX Enterprise network.. When ICS and OpenTouch Multimedia Services are connected to the same OmniPCX Enterprise Communication Server, ICS only serves Standard devices and OpenTouch only serves OpenTouch users.

OXE R10.1 is mandatory as "front-end" legacy component. It can be embedded on the same hardware platform (OTBE, OTBEH) or on a dedicated hardware platform.OXE R10.1 is required when: - Standard user is deployed with OpenTouch Services - when Standard user is deployed on the same site as OpenTouch user where CAC, OXE survivability, break-out call or entity management is required.

. OpenTouch Business Edition 1.3 can be deployed inside OmniPCX Enterprise R9.1, R10/0 and/or R10.1.x network. OpenTouch Multimedia Services 1.3 can be deployed inside OmniPCX Enterprise if at least one of the OXE is in R10.1.x

. OpenTouch Multimedia Services can be deployed in addtion to ICS solution

. ICS then provides Unified Communication, Conferencing & Collaboration to Standard User only. OTMS providing Conversation, Conferencing, Messaging services to OpenTouch Users only



Comments

Refer to Web Services spreadsheetFor Standard users only

. Refer to "Fax Services" spreadsheet

. Support of 64-bit platforms.

. Full software-based solution embedded in OpenTouch Suite

. No HW board required.

. T.38 Fax over IP (FoIP). Supports the SIP protocol.

Restrictions depending on Hardware platform and feature level. Refer to CrossCompatibility documentFor exception, refer to OTBE offer limitation. For previous OXE releases, upgrade towards R10.1 is required in first

OT product limit dependant. For previous ICS releases, upgrade towards ICS R6.7 is required first.No migration ACS stand alone to OTBE/OTMS, No FAX server to OTMS

Devices that can be monitored by either the standalone OmniPCX Enterprise Communication Server or embedded OXE inside OpenTouch Business Edition



Comments

Devices that can be monitored by the OpenTouch SIP Server

. Not relevant for Messaging, One Number, Conferencing and Collaboration services.. Nomadic mode when using Telephony services is not supported.

. Services, from an application point of view, are limited to: call progress information, call events, make a call, take a call, hang up, divert a call.

. Restrictions: loudspeaker, hang-up/hang-on, exit from DTMF transparency cannot be managed.

Lots of system services are provided by the OXE Com Server components. Refer to OXE Feature List for more information

Redundancy provides a safeguard so that if a system fails, services can be restored in the shortest time possible.

OpenTouch R1.0: Detailed Feature List Ref. 8AL020040060DEASA / Client-HWplatform&OS


OpenTouch Users Standard Users

Comments

For more information regarding ALU applcation compatibilities and their compatibility with 3rd party applications, refer to Cross Compatibility document

Operating Systems

Microsoft Windows XP

Microsoft Windows Vista

Microsoft Windows 7

Browsers

Internet Explorer (IE)

Mozilla Firefox

Google Chrome

Remote desktop and desktop virtualization environments

Citrix

Hardware platforms and Operating System for MyIC and OpenTouch Clients

MIC Desktop & supported Windows Operating Systems and associated browsers

. All MyIC services (MyIC Desktop, Fax, Messaging) on Desktop are compatible with following Operating Systems and browsers.

. MIC Desktop requires: - 256MB of RAM - .NET Framework Version 2.0 Service Pack 2 or above. For Conferencing and Collaboration services: - An application sharing leader must use a PC running the Windows software and the Internet Explorer browser. - An application sharing participant may also use the Java Runtime Engine (JRE) release 1.5 or greater. - To support the application sharing ActiveX control, Internet Explorer must be enabled to allow the download, installation, and scripting of signed ActiveX controls.

. Professional or Home Edition with Service Pack 3.

. 64-bit platforms are not supported.

. Enterprise Edition, Business Edition and Ultimate Edition, including Service Pack 2.

. 64-bit platforms are not supported.

. Support of 32 and 64-bit platforms.

. Professional Edition, Enterprise and Ultimate Edition with Service Pack 2

. Versions 7, 8 and 9 (Win7).

. For Windows XP, Vista and 7

. Note: IE 9 is supported for conferencing and collaboration services from OT R1.3.

. Note for conferencing and collaboration services: - ActiveX must be enabled for application sharing. You may view other people's shared applications if you have either ActiveX or Java installed and enabled. - ActiveX must be enabled to participate in a video conference from your browser window. External video software or devices can be used without ActiveX. - ActiveX must be enabled for white boarding. - Popup blockers must be disabled, JavaScript and cookies must be enabled.

. Version 6.

. For Windows XP, Vista and 7

. Firefox 6 is not supported for fax web interfaces and not verified for conferencing and collaboration services. VoIP module is not supported in Web Softphone application.

. Note for conferencing and collaboration services: - These browsers do not support application sharing. - These browsers do not support video conferencing from your browser window. You may use external video software or devices, such as video phones or room systems. - These browsers do not support white boarding. - Popup blockers must be disabled, JavaScript and cookies must be enabled.

. Version 10

. For Windows XP and 7

. Conferencing and collaboration services are not supported.

. "Server desktop" (versus "Content" and "Application") is the only option supported for OpenTouch Suite applications. Published desktop means that a complete desktop, including a start menu, is presented to the end-user. Normally the user will not have a client desktop anymore and all his work is done from this published desktop.. Supported versions: - XenApp 6.5. Software prerequisites: - XenApp 6.5 for Windows Server 2003 and 2008. Hardware prerequisites: the XenApp server must have enough CPU, RAM, disk space and network bandwidth for each concurrent user. Performance depends on the tasks that are being performed, and on the hardware, software and networking setup. Refer to the Citrix guidelines.. OpenTouch supports the running of following applications/integrations within a Citrix XenApp environment: - Citrix installed in Desktop Sharing: My Instant Communicator, Web applications for telephony call control, call routing, messaging, fax services, Web presentation, Application sharing, whiteboard and poll, IM, presence, scheduled conference, Lync integration, Outllook plug-in/ extensions (presence, scheduled conference) - Citrix installed in Content Sharing (web): My Instant Communicator, Web applications for telephony call control, call routing, messaging, fax services, Web presentation, whiteboard and poll, IM, presence, buddy list, scheduled conference, Lync integration. Unsupported features: - Voice and Video over IP communications - Sametime integration (not supported by IBM) - Notes extensions




Comments

For more information regarding ALU applcation compatibilities and their compatibility with 3rd party applications, refer to Cross Compatibility documentHardware platforms and Operating System for

MyIC and OpenTouch Clients

Microsoft Windows Server 2008 R2 Remote Desktop Services (RDS)

Supported TabletsApple mini-iPad and iPad version 2 and upper iOS 5.1. and upper iOS 5.1. and upper

Supported Mobile devices

RIM BlackBerry

Apple iPhone Not supported

Google Android

Microsoft Exchange Server/Microsoft Outlook For Messaging services and Telephony call control from email client

Outlook 2010

Exchange Server 2007 (64-bit version)

Exchange Server 2010 Enterprise Edition (64-bit version)

Microsoft Office Communicator For complementing the Microsoft collaborative workspace with enterprise telephony, audio conferencing and phone presence.

. OpenTouch supports the running of following applications/integrations: - My Instant Communicator - Web applications for telephony, call control, call routing, messaging and fax services - Microsoft Lync. Unsupported features: - Voice and video over IP communications - Application sharing (desktop sharing is however supported), scheduled conference, IM, presence, buddy list - Integration with Outlook / Notes . Note: - IBM Lotus Sametime, IBM Lotus Notes and Microsoft Office Communicator 2007 R2 products don’t support Microsoft Windows Server 2008 R2 RDS.

. Connection over Cellular networks (2G/2,5G/3G) and Wireless LAN networks. CDMA networks are not supported.

. Compatibility list is subject to change at any time without notice. Business Partners and Customers will be advised of any change at least 90 days (or shorter period) after publication of this document.

. Requires BlackBerry Device RIM Software version 5.0, 6.0, 7.0 and BlackBerry Enterprise Server version 4.0 or later. . Supported smartphones: refer to file MIC_UC_Client_DeviceWhiteList_8AL90822AAAA_edxy.pdf

. Requires BlackBerry Device RIM Software version 4.2.1 or later and BlackBerry Enterprise Server version 3.6 or later. . Supported smartphones: refer to file MIC_UC_Client_DeviceWhiteList_8AL90822AAAA_edxy.pdf

. Supported smartphones: refer to file MIC_UC_Client_DeviceWhiteList_8AL90822AAAA_edxy.pdf. Requires iPhone Gateway on dedicated HW platform or virtual machine

. Supported smartphones: refer to file MIC_UC_Client_DeviceWhiteList_8AL90822AAAA_edxy.pdf

. Supported smartphones: refer to file MIC_UC_Client_DeviceWhiteList_8AL90822AAAA_edxy.pdf

. 64-bit edition is not supported.

. Support of Service Pack 1

. Telephony, messaging and call routing services via an add-in

. Support of the iCalendar standard for conference reservation in calendar.

. Conference scheduling via an add-in

. Calendar presence information

. With: - Windows Server 2008 64-bit Service Pack 2. Windows Server 2008 R2 64-bit is not supported by Microsoft. - Windows Server 2003 64-bit/2003 64-bit R2.. Support of Service Pack 2 and 3 . Full Unified Messaging services are supported with or without plug-in (via Exchange Web Services - recommended by Alcatel-Lucent) on the Microsoft Exchange server.. If Alcatel-Lucent plug-in is used: - Update Rollup 8 or higher for Exchange 2007 SP1 is not supported - Support of SP2 is ensured if the Exchange system has been updated from SP1. Clustering modes supported via the Exchange 2007 Client Access Server (CAS) role: Exchange SCC (Single Copy Clusters), LCR (Local Continuous Replication), CCR (Cluster Continuous Replication) and SCR (Standby Continuous Replication).. When using Microsoft EWS (Exchange Web Services) authentication (solution without plug-in), please ensure that NTLM v2 authentication scheme is enabled (Kerberos is not supported).

. Standard Edition is not verified.

. With Windows Server 2008 R2 Enterprise 64-bit (following editions are not verified: 2008 Standard Service Pack 2, 2008 Enterprise Service Pack 2, 2008 R2 Standard)

. Alcatel-Lucent plug-in is not supported on Exchange Server 2010. As Microsoft EWS (Exchange Web Services) authentication is used, please ensure that NTLM v2 authentication scheme is enabled (Kerberos is not supported).. Support of following features: - Database Availability Group (DAG) - Multiple domains - CAS Array with Network Load Balancing




Comments

For more information regarding ALU applcation compatibilities and their compatibility with 3rd party applications, refer to Cross Compatibility documentHardware platforms and Operating System for

MyIC and OpenTouch Clients

Office Communicator 2007 R2

Lync 2010

IBM Lotus Domino/IBM Lotus Notes (for Windows platforms)

Lotus Notes 8.5.x

Lotus Domino 8.5.x

IBM Lotus Sametime (for Windows platforms)

Lotus Sametime 8.5.x

. Supported for OpenTouch and Standard users. Refer to "Microsoft Desktop integration" tab for details

. Browser tab integration with My Instant Communicator for enterprise telephony and phone presence

. Audio Conferencing services are not available.


. My Instant Communicator external control pane for enterprise telephony, messaging services and phone presence

. Requires: - Microsoft .NET Framework 3.5 or above - Microsoft Lync SDK Runtime. Audio Conferencing services are not available.

. Alcatel-Lucent templates merge tool allows administrators to easily update customers templates with Alcatel-Lucent design elements. Three databases (Mail, Personal Address Book, IMAP) are provided with Alcatel-Lucent elements for an easier integration.. Replication facility (offline mode) of Lotus Notes is not supported.. Multilingual databases are not taken into account.. Clustering architecture is supported. However, users belonging to a node that will fail in the cluster will loose their unified messaging services.. For more details, refer to "IBM Desktop integration" tab

. Lotus Notes 8.5.1/8.5.2/8.5.3 can run in Standard and Basic Configuration. Alcatel-Lucent templates can use either the Basic Configuration or Standard Configuration experience from Lotus Notes 8.5.2 on.. Support of Windows 7 64-bit platforms from Lotus Notes 8.5.1 Fix Pack 1 on (refer to the IBM support site).. Support of the iCalendar standard for conference reservation in calendar.

. Versions 8.5.1/8.5.2/8.5.3

. Platforms running Windows Server 2008 64-bit SP2/64-bit R2 and Windows Server 2008 32-bit SP2

. Platforms running Windows Server 2003 32-bit SP2.

. Platforms running Red Hat Enterprise Linux 5.1 32-bit.

. For complementing the IBM collaborative workspace with Enterprise telephony, audio conferencing and phone presence.

. Lotus Sametime family of products are 32-bit applications and run on 32-bit operating systems.


. Versions 8.5.1 and 8.5.2

. Desktop integration: IBM recommends that customers running Sametime Connect 8.5.1 standalone or the embedded version within Notes 8.5.x upgrade to the Cumulative Fix pack 1 (CF1) to reach a greater level of stability. - My Instant Communicator panel within Lotus Sametime Connect: - Sametime Connect standalone. - Sametime Connect embedded for Lotus Notes 8.5.1/8.5.2, Sametime Connect embedded for Lotus Notes 8.5.3. - Add-ins for enterprise telephony and phone presence (audio conferencing is not supported) . Lotus Sametime server: - Support of platforms running Windows Server 2008 64-bit SP2/64-bit R2.

OpenTouch R1.0: Detailed Feature List Ref. 8AL020040060DEASA / ClientDevice-Capabilities


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OpenTouch Users

MIC Mobile

Voice over IP (VoIP) services and signaling

Signalling protocol

SIP X X X N

Wireless LAN featuresWireless LAN connectivity for data channel N N X XVisual indicator of the data channel state N N iPad X

Switching networks Automatic registration to the Enterprise WLAN network N N X X

Voice over Wireless LAN (voice over IP over a WiFi network) N N X NSupport of direct RTP/RTCP N X X NQuality of Service (QoS)

Layer 3: Differentiated Services (DiffServ) with IP TOS field X X ? NRLayer 2: IEEE 802.1.p/q N N ? NR

Automatic VLAN Assigment N N N NLLDP-MED for PoE management, VLAN assigment, inventory N N N NLLDP-MED for geoloc (inventory file) N N N N

Audio & video capabilitiesSecurity, deployment & Settings

for Clients and devices Conferencing Web App (PC)

MIC Desktop

(PC)OpenTouch

Conversation for iPad BlackBerr

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OpenTouch Users

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Standard users

MIC Mobile Deskphone MIC Mobile

Android BlackBerry iPhone Andoid

N X X X N X N N N X

X N N N N N X X X NX N N N N N X X X N

X N N N N N X X X N

N N N N N N N N N R (*)N X X X N X N N N X

NR X X X X X NR NR NR XNR X X X N N NR NR NR XN X X X N N N N N XN X X X N N N N N XN N N X N N N N N X

Conferencing Web App (PC)

MIC Desktop

(PC)

Deskphone(8&9 Series)IP Desktop SoftphoneIP Touch

4008/18Deskphone

8002/12My IC Phone

8082



Comments

Home and Enterprise

(*) IP Desktop Softphone on iPhone and Tablet

QoS tags for audio (RTP) and SIP signalling packets. Same tagging for both.

SIP standard implementation for MIC Desktop and My IC Phone and 4008/18 SIP IP Touch. From OTMS R1.1 (not OTBE. Date to confirm), SIP can be used by MIC Desktop for Nomadic conection as well.

. Use of the Service Set Identifier (SSID) for switching from the Cellular to the WLAN network.

. Use of the Received Signal Strength Indication (RSSI) for switching from the WLAN to the Cellular network.

OpenTouch R1.0: Detailed Feature List Ref. 8AL020040060DEASA / Video equipments & WB


Video devices

Video compatibility

Video accessories

OpenTouch SuiteVideo equipments (endpoint + infrastructure +

accessories) and Interactive whiteboardS: Supported in case of upgrade/migration only

OpenTouch R1.0: Detailed Feature List Ref. 8AL020040060DEASA / Conversation Services


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Standard users

MIC Mobile Deskphone MIC Mobile

Android iPhone Andoid

Communication capabilities

Client/Server application X X X X X X X X X X X X X X X

Online Help X N X N N N N N N X N X N N NBusiness position X X X X X X X X X X X X X X XContact Center position N N N N N N N N N N N N N N XHospitality / guest position N N N N N N N N N N N N N N XIntegrated Voice over IP client X X X N N X X X X X X N N N X

Integrated Video client X X X N N N N X X X X N N N N

Basic Services

Make a communication

Video P2P X (*) X (*) X (*) N N N N X (*) X (*) X (*) N N N N Nby using the internal extension dialling plans X X X X X X X X X X X X X X X

from the business communication history N X (*) X X X X (*) X (*) X X (**) N X (*) X X X X

from any entry within the mutimedia conversation wall X

from the business missed calls/callback requests history N X X X X (*) X X X (**) N X X X X X

from the business voice messages history N X N X X N N X N N X X X X Xwhen receiving an Instant Message X X N X N N N N N X X X N N Xwhen receiving a "contact signs in" notification N X N N N N N N N N X N N N Npersonal communication while in business mode NR NR NR X X N N NR NR NR NR N N X NRfrom the device's local call history NR NR NR X X X X NR (*) X NR NR X N N NR

from the device's local contacts list NR X (**) N X X X X X X NR X (**) X X (*) X (*) NR

Communication presentation X (*) X X X X X X X X X (*) X X X X X

Identification presentation: CLIP / COLP NR X X X X X X X X NR X X X X X

CLIR/COLR NR X X X X X

Incoming communication without identification presentation NR X X X X X X X X NR X X X X X

Outgoing communication without identification presentation NR N N N N N N X N NR N N N N X

CLIR / COLR management N N N N N N N X (*) N N N N N N X (*) (**)

Accept a communication X (**) X (*) X X X X X X X X (**) X (*) X X X X

Unattended call transfer NR X N X N X X X N NR X X N X XAttended call transfer N X N X X X X X N N X X N X XTransfer a call to a pre-defined number N X N N X N N X N N X N N N XClick to call N X NR NR NR NR NR NR N N X NR NR NR NRClick to answer N N NR NR NR NR NR NR N N X NR NR NR NRAuto answer / Interphony N X N NR NR X X X X N X NR NR NR X

Call Completion on Busy N X X X X X X X X N X N N N X

Call Completion on No Reply N X X X X X X X X N X N N N N (*)

Callback request notification N N N N N N N N N N X X X X XIgnore Call X X X X X X X X X X X X X X XMulti-line NR X N X X X X X X (*) NR X X X X XCom Hold / Resume X X N X X X X X X (**) X X X N N XMusic On Hold X X X X X N N X X X X X X X X

Enquiry com (make a 2nd com) X (*) X X X X X X X (**) X (*) X X X X X

Add Participant (to a conversation) N X X X X N N XBroker Call N X X N X X X X (*) N X X X X X

Conversation Services features per user type and user interface


MIC Desktop

(PC)

Video equipment(LifeSize)


MIC Desktop

(PC)

Deskphone(8&9 Series)IP Desktop Softphone

OpenTouch Conversation

for iPad BlackBerry

IP Touch 4008/18

80028012

My IC Phone 8082

BlackBerry



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MIC Mobile




MIC Desktop

(PC)



MIC Desktop

(PC)



for iPad BlackBerry

IP Touch 4008/18

80028012

My IC Phone 8082

BlackBerry

Conference (local 3 parties) N N X NR NR X X X X (*) N N NR NR NR X

Park a call N N N N N N N N N N N N N X

Pick-up a parked call N N N N N N N N N N N N N XIntrusion when user busy N N N N N N N N N N N N N X

DTMF in transparency N X (*) (**) X X X X X X (**) X (**) N X (*) (**) X N X X (**)

Private Communication N N N N N N N N N N N N N XSubstitution N N N N N N N N N N N N N XLoudspeaker announcement N N N N N N N N N N N N N XProgrammation Key management N N N N X X X N N N N N N XFavorites / Buddy list X X X X X N N X N X X N N N NMulti-device: synchronisation of Favorites / Buddy list X X X X X N N X N N N N N N N

Level of services between both Standard and OpenTouch users

Voice communication X X X X X X X X X X X X X X XVideo communication N N N N NR NR N N N N NR NR NR NRCall waiting indication N X N N X X X N N X X X X XCalling Line Presentation / Restriction X X X X X X X X X (*) X X X X X XConnected Line Presentation / Restriction X X X X X X X X X (*) X X X X X X

Do Not Disturb N N N N N N N X (*) N X X X X X

Do Not Disturb Override N N N N N N N N N N N N N N Call Forwarding with redirect cause X X X X X X N X N X X X X X XHold / Retrieve X X X X X X X N X X X X X XMusic On Hold X X X X X N N X X X X X X X X

Ad-hoc audio conference X X X X X X (*) X (*) X X (**) X NR NR N N X

Attended Transfer N X X X X X X X (*) N X X X X XUnattended Transfer N X X N X X X N N X X X X XDisplay of redirect/ forwarding/ transfer user name and/or number N X X X X X X X N X X X X XCall Completion on Busy Subscriber N X X X N X X X X N X X X X X

CCBS with public/ external subscriber N N N N N N N N N N N N N XCall Completion on No Reply N N N N N N N N N N N N N N

Callback requests N N N N N N N N N N N N N X

Attendant Services

Attendant call from user X X X X X X X X X X X X X X XBack to Attendant on no reply X X X X X X X X X X X X X X X

Forward towards Attendant N N N N X X X X (*) N N N N N X

Override on DND N N N N N N N N N N N N N XIntrusion N N N N N N N N N N N N N XUser Supervision X X X X X X X N N N N N N XUser reservation N N N N N N N N N N N N N X

Homogeneous Call Admission Control between both Standard and OT users X X X NR NR X X X X X X NR NR NR X

Advanced / Contextual Communication

Media blending

Multimedia session handlingAudio X X X X X X X X X X X X X X XAudio + Instant Messaging X X X X N N N N N X X X N N NAudio + Video X X X N N N N X X X X N N N NAudio + Video + Instant Messaging X X X N N N N N N X X N N N NInstant Messaging X X X X N N N N N X X X N N N

Multiple session appearances X X X X X N N X N N X X N N N

Invoke switch device during active communications N X (*) X (***) X (**) X (**) N N X (**) N N N N N N N

Be involved in switch device during active communications N X X X X X X X X N N N N N N

Directory lookup and contact identification card



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MIC Mobile




MIC Desktop

(PC)



MIC Desktop

(PC)



for iPad BlackBerry

IP Touch 4008/18

80028012

My IC Phone 8082

BlackBerry

By name N X (**) X X (*) X (*) N N X N N X (**) X (*) X (*) X (*) X

By skill or department N X N N N N N N N X N N N N

By email N X NR NR N N NR N N X NR NR NR NR

Floating deskbar N X (*) NR NR N N NR NR N X (*) NR NR NR NR

Predictive search N X (*) X N X N N N NR N X (*) N N N N

Filtering NR N N N N N N NR NR N N N N NContact identification card.. Name, company, job title N X X X (*) X (*) N N X N N X X (*) X (*) X (*) X

.. Contact picture N X (*) X X (***) X (***) N N X (***) N N X (*) X (***) X (**) X (**) N

.. User presence X X X X N N N N N X X X N N N

.. Phone presence X X X X X N N X N X X X X X X

.. Place a call to the business phone number X X X X X N N X N X X X X X X

.. Send an Instant Message (IM) X X X X N N N N N X X X N N N

.. Send an email X X X X X N N N N X X X X X N

.. Send a SMS NR NR X X N N N N NR NR X X X NR

.. Leave a voice message X X X X N N N N X X X X X X

.. Add the contact to the personal contacts list X (*) X (*) X X (**) X (**) N N X N X (*) X (*) X (**) X (**) X (**) N

Look up directory numbers and place business calls N X (*) X X X X X X N N X (*) X X X X

Business Communication history

Conversation log N N X X X X (*) X (*) X N N N N N N NInformation about the com (hour/date, call duration) and the correspondent N X X (*) X X (*) X X X N N X X X (*) X (*) XVisual indicator N X X X X X X N N X X N N X

Add the contact to the personal contacts list N X (*) X X (**) X (**) N N X N N X (*) X (**) X (**) X (**) NDirect visual access to the correspondent (including presence) N X X X X N N X N N X X X X XFiltering N X N N N N X N N X N N N X

Events view based N N N N N N N N N N N N N N

Delete one item, delete all items N X X X X X X N N X X X X XAccess to the contact identification card N X X X X N N X N N X X X X N

Audio communication recordingVisual notification of recording message N N N N X X X N N N N N N XConsultation of recording message N N N N X X X N N N N N N XForward of recording message N N N N X X X N N N N N N X

Manager / Assistant X (*)

Filtering rule of manager incoming calls N N X X N N X N N N N N N XPickup Communication N N N N N N X N N N N N N X



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MIC Mobile




MIC Desktop

(PC)



MIC Desktop

(PC)



for iPad BlackBerry

IP Touch 4008/18

80028012

My IC Phone 8082

BlackBerry

Direct Instant Messaging Exchanges, already in communication or not N N N N N N N N N N N N N XFiltering rule management from both manager and assistant N N N N N N X N N N N N N XWhite list management from the manager N N N N N N X N N N N N N XDiscret listening N N N N N N N N N N N N N X

Dynamic Virtual AssistantCalled: Visual Divert communication from dedicated Application N N N N N N X N N N N N N NCaller: Interactive Voice Access to the Virtual Assistant (notification, VM divert) N N N N N N X N N N N N N NNotification from caller to called N N N N N N X N N N N N N NIndividual customization of DVA N N N N N N N N N N N N N N

Groupware services X (*)MultiLine Communication Appearance N N N N N N N N N N N N N XSupervision / pickup N N N N N N X N N N N N N X

Group management from Admin N N N N N N X N N N N N N XLogout/login of a group from the user N N N N N N X N N N N N N NUser can be supervisor and/or supervised N N N N N N X N N N N N N X

N N N N N N X N N N N N N N

Visual and acoustic (beep) notification N N N N N N X N N N N N N X

Routing Services

Overflow On busy or no response N X X (*) X (*) X (*) X (*) X N N X X X X X

Call forwardingImmediat forward N X X X X (*) X (*) X N N X X X X XForward incoming calls to pre-defined professional/personal phone numbers N X N N N N X N N X N N N XForward incoming calls to the voicemail N X X X X (*) X (*) X N N X X X X X

Forward incoming calls to a phone number N X X X X (*) X (*) X N N X X X X (**) X

Cancel call forwarding or change routing N X X X X X (*) X (*) X N N X X X X X

Do Not Disturb N N N N N N N N N N N N N X

Night Forward N N N N N N N N N N N N N X

Multi-device Routing

OpenTouch User centric routing based N X X X X X X X X N N N N N X (*)

OpenTouch User Multi Device Routing management from N X X X X N N X N N N N N N N

Predifined multi-device routing profile N X X X X N N X N N N N N N NCustomization of multi-device routing profile N X X X X N N X N N N N N N NSpecify/Modify a non-predefined phone number as a destination route N X X X X X X X N N N N N N N

Instant Messaging (IM)

Buddy list and IM capabilities X X X X X (*) N N N N X X X N N X

Group chat X X X X N N N N N X X X N N NMultiple chat conversations X X X X N N N N N X X X N N XClear the contents of the conversation X X X N N N N N X X X N N NCopy the contents of the conversation X X X N N N N N X X X N N NClose the conversation X X X X N N N N N X X X N N XMark an IM as opened or unopened N N X N N N N N N N X N N NEmoticons X X X N N N N N X X X N N XNew instant messages

List of read and unread messages X X X X N N N N N X X X N N XInformation about the message (hour/date, message) and the correspondent X X X X N N N N N X X X N N XAccess to the contact identification card X X X X X N N N N X X X N N N

Display contact information N X X X N N N N N X X N N NCall the correspondent X X X X N N N N X X X N N NOpen a conversation X X X N N N N N X X X N N NClose and end a conversation X X X X N N N N N X X X N N NSuppress a conversation X X X N N N N N X X X N N N

Supervision, notification and pickup with dynamic supervised telephony state



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MIC Mobile




MIC Desktop

(PC)



MIC Desktop

(PC)



for iPad BlackBerry

IP Touch 4008/18

80028012

My IC Phone 8082

BlackBerry

Send an email to the correspondent X X X X N N N N X X X N N NAnswer with an IM when receiving a voice/video communication N X N N N N N N N X X N N N

Send an IM while in communication X X (*) X X N N N N N X X (*) X N N X

Send an IM while listening to a voice message X X X N N N N N X X X N N NAudio/video peer to peer from IM session X X X N N N N N X X X N N X

Answer with a predefined message when receiving an IM N N N N N N N N N N N N N X (**)

Lookup directory numbers and send an IM X X X X N N N N N X X X N N XSend an IM when a contact signs in X X X N N N N N X X X N N NReject an IM X X X X N N N N N X X X N N XRead the message later X X X X N N N N N X X X N N X (*)Buddy list groups for easy point and click to initiate group conference X X X N N N N N X X X N N X

X X X X N N N N N X X X N N X

Audio/video peer to peer or conferencing Communication from buddy list / Favorites X X X(*) X X N N N N X X X N N X

Anonymous accesses X (*) NR NR NR N N N N X (*) NR NR NR NR NRIM archiving via SMTP X X X N N N N N X X X N N X

Offline IM support X X X N N N N N X X X N N X

Missed messages indicator X X X N N N N N X X X N N N

SettingsPre-defined instant message when answering with an IM X X X N N N N N X X X N N NDisplay a pop-up message when receiving an Instant Message X X X N N N N N X X X N N NPersonal options X X X N N N N N X X X N N N

Create a custom display name X X X N N N N N X X X N N NSelect text language X X X N N N N N X X X N N NSelect IM status X X X N N N N N X X X N N NChoose privacy and visibility options (IM) X X X N N N N N X X X N N NManage blocked contacts X X X N N N N N X X X N N N

Preferences X X X N N N N N X X X N N NManage IM preferences X X X N N N N N X X X N N NEnable/disable IM pops during conversations/conferences X X X N N N N N X X X N N N

Rich Presence

User presence X X X X N N N N N X X X N N N

Control of presence information shown to OT users X X X X N N N N N X X X N N N

User-choice presence status X (*) X (*) X (***) X (***) N N N N N X (*) X (*) X (***) N N X (*)

User-configurable away presence X X N N N N N X X X N N N

Phone presence X X X X X N N X N X X X X X X

Native Presence status X X X X X N N N N X X X N N Nduring communication X X X X X N N N N X X X N N Nduring communication by name X X X X X N N N N X X X N N Nduring a conference X X X X X N N N N X X X N N Nvia Visual Voice Mail consultation X X X X N N N N X X X N N Nbetween Manager and Assistant N N N X N N X N X X X N N Nin conversation history/conversation wall X X X X X N N N N X X X N N Nwith contact X X X X X N N X N X X X N N N

Unified Messaging

Conferencing / Collaboration

Ad-hoc conferencing

N-party (N > 3) audio / video / IM ad-hoc conferencing X X X (**) X (**) X (*) N N X (*) X (***) X X X (**) N N X (*)

From call-by-name search N X X X X N N X X (*) N X X N N N

From buddy list or contact list or communication logs X X X X X N N X X (*) X X X N N N

Buddy list : can contain OpenTouch users or any speed dial phone numberFavorites can host both OT users and external contacts



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MIC Mobile




MIC Desktop

(PC)



MIC Desktop

(PC)



for iPad BlackBerry

IP Touch 4008/18

80028012

My IC Phone 8082

BlackBerry

Visual video capabilities X X X N N N N N X X X N N N NVoice-activated video switching X X (*) X N N N N N X X X (*) N N N N

Continuous presence (video mixing) X X (*) N N N N N X (*) (**) X X (*) N N N N

Video quality profiles X X N N N N N X X X N N N N

End a N-party audio / video conference X (*) X (**) X X (***) X (***) N N X (***) X (****) X (*) X (**) X (***) N N N

Withdrawal from an audio / video conference (even for the conference initiato X X X X (*) X (*) N N X (*) X X X X (*) X X X (*)View all conferencing participants X X X X X N N X X (*) X X X N N N

Mute/ unmute a participant from a N-party audio / video conference X X X N N N N X X (*) X X N N N N

Start an audio / video conference with your correspondents while in an IM ses X X X (*) N N N X (*) X (**) X X X (*) N N N

Add / drop participant w/o on hold all participants X X X X (*) N N N X (*) X (**) X X X (*) N N N

Outgoing consultative com w/o on hold all participants N X X (*) N N N X (*) X (**) N X X (*) N N N

Incoming consultative com w/o on hold all participants N N N N N N N N N N N N N N

Scheduled conferencing

N party audio/video/ data sharing Scheduled conferencing X X X (*) X (*) X (*) X (*) X (*) X (*) X X X X (*) X (*) X (*) X (*)

One, daily weekly, monthly conference X X N N N N N N X X N N N NVideo switching ; voice activation X X N N N N N X X X N N N NContinuous presence (show multiple video images at the same time) X X N N N N N X X X N N N N

Video Multipoint Control Unit (MCU) compliancy X X N N N N N X X X N N N NSecondary MCU support N N N N N N N N N N N N N NVisual video capabilities X X N N N N N X X X N N N NVoice-activated video switching X X N N N N N X X X N N N NMultiple video display modes X X N N N N N X X X N N N NCamera control. Audio/video tuning wizard N N N N N N N X N N N N N NVideo profiles X X N N N N N X X X N N N NVideo quality profiles X X N N N N N X X X N N N N

Public conferences X X N N N N N X X X X N N N

Anonymous audio/video - support for external users in a audio/video confere X N X N N N N N N X N X (*) N N N

Display list active conferences X X X N N N N N N X X X N N NLeader required or leaderless (participants) X X N N N N N N X X X X X NAutomatic or assigned access codes to join the conference X X X N N N N N N X X X N N NPassword, audio conference specific, end user selected X X N N N N N N X X X N N NPassword, Web conference specific, end user selected X X N N N N N N X X X N N N

Per person call control (hold, mute, drop) X X X X N N N N N X X X N N N

Mute/Unmute all participants X X N N N N N N X X X N N NAdd/drop participants via IM or DTMF phone X X N N N N N N X X X X X NRoll call and/or view number of conference participants X X N N N N N N X X X N N NConference locking X X N N N N N N X X X X X N

Conference recording and replay X X X N N N N X (*) X X X N N N

Automatic delete of recordings after 6 months X X N N N X (*) X X NAbility to add non-user participants (external or internal) X X N N N N N N X X X X X NInvitations automatically sent via email or calendar (Outlook or Lotus Notes) X X X N N N N N N X X X X X NLecture mode (all participants automatically joined muted); ideal for Webina X X N N N N N N X X X N N NLeader required or not required options X X N N N N N N X X X X X NConference entry/exit tones X X X N N N N N N X X X N N NRoll call (record and announce callers' names) X X X N N N N N N X X X X X NEnable automatic conference recording X X N N N N N X (*) X X X N N N



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Sta

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MIC Mobile




MIC Desktop

(PC)



MIC Desktop

(PC)



for iPad BlackBerry

IP Touch 4008/18

80028012

My IC Phone 8082

BlackBerry

Port reservation X X N N N N N N X X X X X N

Conference about to end X X X X N N N N N X X X X X NAuto extension X X X N N N N N N X X X X X NGroup list management (via budding list) to initiate conference to a group qu X X N N N N N N X X X X X NVisual feedback on active speaker X X N N N N N N X X X N N NConfirm call backs with DTMF keypress X X X N N N N N N X X X X X NDial out during conference with IVR prompt (avoid voice mail box interruption X X N N N N N N X X X N N NParticipant privacy X X N N N N N N X X X X X NCall conference owner and/or a list of numbers X X N N N N N N X X X N N NPolling or voting X X N N N N N N X X X X X NRaise hand X X N N N N N N X X X X X N

RSS feed support X X N N N N N N X X X X X N

What's new and system notifications X X N N N N N N X X X N N NRecordings email notification X X N N N N N N X X X N N NContinuous chat X X N N N N N N X X X X X NRecording download in .wav X X N N N N N N X X X X X NSet dial-back number during a conversation or session X X N N N N N N X X X N N NHide inactive participant X X N N N N N N X X X X X N

Password management X X N N N N N N X X X X X NPassword Length X X N N N N N N X X N

Password policy X X N N N N N N X X N N N N

Password duration X X N N N N N N X X N N N N

Data collaboration

Free Seating



Comments

(*) refer to "Video Equipment & WB" tab / Video CompatibilityInternal directory number or speed dial number

(*) available in SIP survivability mode

Connected Line Identification Presentation / Connected Line Identification Presentation

Connected Line Identification Restriction / Connected Line Identification Restriction

To transfer a call to another person without confirming that the call is accepted.To transfer a call to another person after confirming that the call is accepted.Use of pre-defined number(s) defined in the user's profile or user's settings.3 party control to initiate the communication3 party control to answer to the communicationAvailable for all incoming communications

Visual indicator of the number of callback requests.Stop ringing. In case of multi-device, only the device from which user Ignore Call will stop ringing(*) RCC mode only (by using MIC Desktop PC)(**) RCC mode only (by using MIC Desktop PC)

(*) RCC mode only (by using MIC Desktop PC)

(*) Telephony features use DTMF sequences only over the cellular network. Searching for contacts from the company directories uses either a WLAN connection or a cellular data connectivity (2,5+).

For video communication from buddy list (for Standard and OpenTouch users):. 720 pixels 30 frames.. Microsoft Internet Explorer, ActiveX based (easy to use and manage with automatic prompt for downloading components or install in advance).For video communication from call by name (OpenTouch user only):. full screen

SIP standard implementation for MIC Desktop and My IC Phone. Used in both nominal and survivability modesFrom desktop, the user is able to drag and drop a number from any desktop application to automatically perform the call.

(*) Records your last 15 dialed numbers or directory lookups. The contact information card can also be displayed to see the contact presence, call the contact back, send an instant message, leave a voice message…(**) device's local call history with 15 numbers for Multimedia user only : ability to place a call to any conferencing participant

(**) device's local call history with 15 numbers, callback requests history not supported

(*) Via the Contacts tab of the My Instant Communicator application.(**) Personal Outlook or Lotus contact

Audio and visual presentation. If authorized, the device(s) display the calling's name(*) Can receive a communication only from buddy list contact

(*) Management from the device or via admin. Global setting for all communications(**) Management communication by communication

(*) For OpenTouch user: If the current phone is the Personal Computer (with VoIP).(*) For Standard user: If the current phone is the business phone or the Personal Computer (with VoIP).(**) From the softphone only

An OpenTouch user is seen busy when one of his/her device and line is busyA calling Standard user will get:. Visual and audio notification to callback automatically the called party when his/her becomes free A calling OpenTouch user will get: . Audio prompt to propose the callback. The called party is automatically called when his/her becomes free

. A calling Standard user will get a Visual notification when called party becomes free

. (*) CCNR is not proposed to the Standard users - Refer to Callback feature

(*) only IM session(**) RCC mode only (by using MIC Desktop PC)



Comments

Communication with Personal Identification Number / Account Code

Software or hardware keys

MyIC Phone: OT R1.1 patch. For availability, refer to Technical release

(*) restriction not supported(*) restriction not supported

(*) RCC mode only (by using MIC Desktop PC)

Not available in case of secrecy mode (caller or callee)

Service available only between OT users

Only for external/public communications

With 4059 EE onlyTo callback in priority

Web Services based

Forking in case of multi-devices

Management of all simultaneous communication flows is exposed in a single interface.

Local service only in survivability mode. Refer to SIP Survivability Services for details. For nominal mode (and N party conferencing), refer to Conferencing Services spreasheet (*) depending on type of video equipment usedPark the call on your own extension or on any other extension (this puts the active call on hold for continuing the call on another extension).

(*) A DTMF dialog box is automatically opened when the user reaches a voicemail or an IVR.(**) SIP INFO, RFC 2833, in band

Activation is available for Standard user only(*) local feature of the video equipment

Whatever the user puts on hold (Standard or OpenTouch), MOH is done by embedded Media ServerOXE DSP Hardware resources used when conference is initiated from OXE userMedia Server software resources used when conference is initiated from OT user(*) as participant only. It cannot initiate a N party conference(**) initiate a N party conference can be done only through RCC mode (by using MIC Desktop PC)

Service available only between Standard usersRefer to CCBSfor callback servicesAttendant positions are defined on OXE Com Server. For more information regarding Attendant feature lists, refer to OXE Feature List

Routing towards the attendant(s) defined in user's entity(*) only by using TUI mode

Blend audio, data and video as needed within the same session, and choose the best media to communicate.

(*) push toward another device, get on this device, move from any device to any device(**) push toward another device, get on this device(***) get on this device

A user receiving a com can divert it to the DVA to connect the caller to a personal virtual assistant Single contact card aggregation



Comments

Local address book only, corporate directories only, all contacts.Contact information and associated services.(*) Company and job title information are retrieved from the local address book only.

Via the native email client.

A user receiving a com can divert it to the DVA to connect the caller to a personal virtual assistant

(*) No com duration.Visual indicator with number of missed communication and voice mail

Display voice messages, callback requests, missed com incoming com and/or outgoing com only.

Associated to Voice Messaging option

Even in case of filtering, calls are routed towards multi-device (e.g. MIC Mobile)

. Default mode for searching people.

. Contact information is retrieved from: - (*) Local address book - (**) Personal Outlook contacts (Contact folder, including subfolders). - Corporate directories (PBX phonebook, LDAP directories, ICS directory) - Outlook contacts stored on the Microsoft Exchange server (unified messaging account required)

(**) Lookup of Microsoft Outlook contacts is based on an add-in that is automatically installed with My Instant Communicator (fresh installation or upgrade). When starting Outlook, all contact information are extracted from the contact folders and stored into a My Instant Communicator cache file. This cache file (1000 entries max) is automatically updated when creating or modifying an Outlook contact.Note that: - Outlook must be restarted to update the cache file when creating a new contacts subfolder - Cache file is not updated when deleting a contact - My Instant Communicator has to be started at least once before Outlook for retrieving dialing rules (and thus canonical formats) from the OmniTouch 8400 ICS serverDeskphone: call by name, name-surname, by initials

. Up to 5 attributes (e.g. department, job title) can be defined by the system administrator.

. Contact information is retrieved from: - Corporate directories (PBX phonebook, LDAP directories, ICS directory) - Outlook contacts stored on the Microsoft Exchange server (unified messaging account required)

Drag and drop an email (from Outlook, Lotus Notes or Mozilla Thunderbird) into the My Instant Communicator deskbar automatically displays the right contact identification card, so that the user can place a call, use instant messaging, leave a voice message…

(*) The floating deskbar is the draggable version of the deskbar. It looks and works just like the deskbar, except you can drag it to anywhere you want on your desktop. It always floats above all OTBEHr windows, so it's always visible and easily accessible. Use the same sequence key (e.g. CTRL+CTRL) to display/hide the deskbar on the desktop for on-demand accesses.

(*) Enter the first letters of the contact you want to reach to pull up possible matches. Feature is based on a local cache mechanism that can store up to 1000 entries. This cache is updated with all personal Outlook contacts and all lookup requests already performed.

(*) Contact picture can be retrieved either from Microsoft Outlook contact folders or from corporate directories (LDAP directories).(**) If stored in the local address book.(***) Picture is retrieved from corporate (LDAP) directories, in addition to local address book.

. Opens a conversation session (Web window of Teamwork services) on the Personal Computer.

. Action is available if the contact owns IM capabilities (contact can be in user’s buddies or not) or according to the contact presence.

(*) Buddy list services.(**) Local address book.(*) User is able to drag and drop a name from any desktop application to automatically launch a directory lookup.

Global logs, whatever the media, with one correspondant(*) audio only, local storage

(*) Buddy list services.(**) Local address book.

Chronological list of contacts/numbers sorted on the number of events (voice messages, callback requests, calls). If there are multiple events to or from a contact/number you will see the number of events in parentheses next to that contact/number.

Capability for a manager to have the whole of a part of the incoming calls filtered by their assistant (*) Refer to OXE Feature ListA manager cannot be an assitant and vis versa



Comments

Pre-defined users without filtering

A user receiving a com can divert it to the DVA to connect the caller to a personal virtual assistant

(*) Refer to OXE and ICS Feature Lists

There is no supervision between OpenTouch and Standard users

Via TUI for any device / SW client

Visual indicator on all user devices when call forwarding is activated or cancelled.(*) via prefix code and Telephony User InterfaceVisual indicator on all user devices when call forwarding is activated or cancelled.(*) via prefix code and Telephony User Interface

(*) via prefix code and Telephony User Interface

(*) via prefix code and Telephony User Interface

Routing based on multi-device / user centric approach

Manage group chat sessions of two or more participants.

Visual indicator of the number of new instant messages.With visual indicators.

Blend audio, data and video as needed within the same session, and choose the best media to communicate.

User can also select a contact from the device's contacts list.(*) via prefix code and Telephony User Interface(**) Quick forward to a pre-defined phone number (user settings).

. When available, priority is done on DND vs Routing Services

. DND override not available

The system is able to route the communications / sessions (incoming and outgoing) at the user level whatever the amount and the type of devices belonging to the user. An unique Communication number is assotiated to the user.(*) twinset with dual device limitation

. The following devices can be managed by the user as current devices: - All OpenTouch devices (e.g. MIC Desktop, MIC Mobile, MyIC Phone) - Business phone (default), Personal Computer (VoIP) - Professional mobile, personal mobile, home phone - "other number" (non-predefined phone number). Visual indicator on the active route

For accessing your contacts and current conferences from the device, with the ability to send and receive instant messages. While in a IM session, user is able to drop this session.(*) Buddy list only



Comments

The communication is diverted to the voice mail.

Conversation session is closed.

IM messages get archived via SMTP and can then be scanned using an email content filter.

Refer to Messaging Services spreadsheet

For video compatibility, refer to "Video Equipment & WB" tab / Video Compatibility

Make a conference session via calling and add participant

(*) only in RCC mode

(*) This also allow users to upload documents, make a presentation, share an application/the desktop…

(*) 1 pre-defined message (can be modified by the user).(**) 5 pre-defined messages (cannot be modified by the user).

(*) Go to the “Conferences” page to come back to the message.

Action is available if the contact/calling party owns IM capabilities (contact/calling party can be in user’s buddies or not) or according to the contact/caller presence.(*) OTC for iPad : P2P video for the time beingAnyone (from LAN or external to enterprise) with a browser can participate (no need to be provisioned - permission-based) to conferencing from conference invitation

When you try to send an IM to someone who is offline or who has chosen to appear offline, you will be warned that the person is offline, and asked if you want to send the message anyway. If you do, the person will receive the message the next time he or she signs in.

The bottom toolbar notifies you about IMs you missed while you were offline, or while your presence was set to "Appear Offline." You can read and respond to messages, without opening any new windows.

User-choice presence status: Available, Busy, Be Right Back, Away, Offline...(*) Available, Busy, Offline.

(*) Online, Busy, On the Phone, Be Right Back, Away, Out to Lunch, Offline.(**) Online, Busy, Offline.(***) Online, Busy, Away, Offline.

Telephony presence allows users to visually monitor whether the colleague’s telephone is on-hook or off-hook. This information helps users avoid placing a phone call when it is obvious that the user is already using the telephone. It reduces the time both parties might spend unnecessarily creating and/or listening to voice mail.

(*) Audio only, (**) Audio & IM(***) audio & video only in RCC modeVideo from peer-to-peer to "N participants" without using an external video mixer. "N" = refer to Product Limit tab

From buddy list: multiple user selection is possible(*) only in RCC mode



Comments

Voice communication has to be done from the Desktop. (*) OpenTouch users only

Low (384 Kbps), Medium (1 Mbps), High (3 Mbps).

(*) Audio only.(*) only on MIC client

Schedule from Desktop application or Outlook plugin

Require external MCURequire external MCUSelection of defined RADVISION video MCU profile (e.g., HD, H.263, etc.)

Panel view, tab view, multi-image view, and full screen view.

Home, Office, Travel.Low (384 Kbps), Medium (1 Mbps), High (3 Mbps).

(*) refer to LifeSzie video Center product limits

(*) Video equipment option (depending on type of video equipment)

The Camera icon during communication services denotes video capability, not video device presence (in use, available, etc.).

(*) Conference from buddy listRequired external video MCUPanel view, tab view, multi-image view, and full screen view(**) can be handled also with embedded continious presence capabilities (depending on type of video equipment used)

(*) From buddy list only(**) From buddy list or toolbar/ call by name(***) Audio only(****) RCC modeDisconnects all parties of the conference in one step.

From participant list (*) only on MIC client(*) Audio only. (**) RCC mode only (by using MIC client)(*) Audio only. (**) RCC mode only (by using MIC client)(*) Audio only. (**) RCC mode only (by using MIC client)

. A toast window is displayed when a scheduled conference starts (only for the person who scheduled this conference).. User is able to either join both the web and audio conferences or join the web conference only. This will open the conference session (Web window of My Conferencing services).- (*): audio participant only

The Camera icon during communication services denotes video capability, not video device presence (in use, available, etc.).

Conferences may be marked "public," allowing all participants to see the entire history of the conversation. Users may join the conference and leave messages for future participants, even when they are alone in the conversation.

Conference participants who join through the call-back URL may now participate in video calls. A link to install the video component is included in the email invitation and on the conference join page.(*) audio only.

. Separate permissions for leaders, participants, non-provisioned (anonymous) users.

. Mute all/one for leaders, mute self for participants (DTMF & Web interface).

. Drop all/one for leaders, drop self for participants.

. Hold all/one for leaders.

Replay with the click of a URLFor application sharing, only instances are logged, content of exchanges is not recorded.(*) can be activated only from video equipement and requires external equipment (lifeSize video center)



Comments

A vocal announcement played to leader/all participants when a scheduled conference is about to end.

participants only see leaders; participants do not see OTBEHr participant Imswhen the first person and/or subsequent persons join the audio and/or Web conference

Expands current capability to broadcast alerts to all users.

Long term conversations.

Minimum 7 characters

Designed to enable administrators to ensure that audio ports are available for their users’ scheduled conferences. Audio ports are separated into two partitions: - Reserved ports are dedicated for use in scheduled conferences. - Unreserved/ad hoc ports are dedicated for use in ad hoc or unreserved sessions.

Visual feedback is provided on current speaker name or telephone number to help ID conference participants and noisy lines.

Users can publish their conference, allowing read-only access to the collaboration session contents. The conference owner decides if IM, attached files, or both should be accessible via RSS.

When an audio conference is recorded, an email is sent to the owner of the conference, including the playback URL to access the recording.

“left the session” messages appear in the IM window when participants leave active events. New per-conference setting when scheduling events suppresses “left the session” messages.This is the password policy implemented in Conferencing services solution. It does not refer to the external password policy when external authentication is implemented/set up.

. At least 1 digit from [0-9], at least 1 letter from [a-z] or [A-Z], at least 1 special character from [[!"#$%&'*+,-./;<=>?@\^_`)|}~]]. All password characters are case sensitive.. New password must be entered twice with the same syntax.. Force password change at next login.

. Force password change on a periodic basis.

. Duration for password re-use, which means the frequency for which the password used or selected must be different.

OpenTouch R1.0: Detailed Feature List Ref. 8AL020040060DEASA / Messaging services


OpenTouch Suite Messaging services OpenTouch users & Standard users

MyIC PC Web client IMAP client

Comments reference (1) (2) (3) (4)

Explanations

System ServicesOnline Help ü ü ü NR

Unified Messaging - Email client



Message Store NR NR NR NR

Multi-PBX NR NR NR NR

Automated Attendant (AA) NR NR NR NR

Networking NR NR NR NR

Security È È È È

Subscriber's Services

Languages È È NR

Messages Access È È È È

Message Consultation È È È È

Refer to Conversation Services tab



Message Sending - È È -

Voicemail Arrival Notification È È È È

Conversation Recording - - - -

Personal settings È - - -

Caller's Services NR NR NR NR

Administration - Serviceability

Per User / Mailbox administration NR NR NR NR

Profile based settings NR NR NR NR

System wide settings NR NR NR NR



OpenTouch users & Standard users OpenTouch users

OTC iPad

(5) (6) (7) (8) (14) (10) (11) (12)

- - ü ü ü NR ü

Standard users

System features

Administrative access

MyIC mobile - Visual

Voicemail

Voice access - TUI

MyIC Phone 8082 / Visual

Voicemail

IPTouch 4008/18,8002/12

IP Touch - Visual

Voicemail

User's options

management - My Profile



NR NR NR NR NR NR È NR




È È È È È È È È

È È NR È

È È È È È È NR NR

È È È È È È NR NR

Refer to Conversation Services tab

Refer to Conversati

on Services

tab

Refer to Conversati

on Services

tab

Refer to Conversati

on Services

tab



- È - È - - NR NR

È È È È È È È NR

- - È È È È È NR

- È - - - - NR È


NR NR NR NR NR NR È È





Comments

.(13) refer to 8770 features

- Unified Messaging client column includes features available via the Add-ins. This type of interface is only available with a unifed message store (e-mail server)- IMAP access is only available with embedded message store

Features' availability is listed according to the following categories:- Features for OpenTouch & Standard users- Features for OpenTouch users- Features for standard users- Client independant features / System features (describes features that are not linked to a specific type of access to the voicemail services)- Administrative access (options that are manageable by a user and / or by the administrator)

Each culomn refers only to the specific features of the respective culomn, in other terms, features available via the TUI are not listed for the 8082 phone although they are of course available from this type of set.

"ü" means that a feature is available"-" means that a feature is not available"NR" means that the culomn does not make sens in the specific context



An OpenTouch system may mix following messaging infrastructures: - Unified message store based on email server - Embedded voicemail store of Instant Communications SuiteThere is however no interworking between these message stores: a user from with embedded store cannot forward a voice message to a user with unified store and vice versa.

. Openness for using Messaging Services for non-OpenTouch users.

. This solution requires an OmniPCX Enterprise gateway, which connects to a non Alcatel-Lucent telephony infrastructure through QSIG GF protocol.. This solution is under Premium Customer Support (PCS) process.

. Following languages are supported: English UK, French, German, Italian, Portuguese and Spanish.

. Languages supported for the different interfaces.

. According to the country, the online help is available in English only.

. (3) Add-ins localisation

. (6) A "T" indicates Text To Speech based TUI prompts, a "W" indicates Wav-file based TUI-prompts



. These parameters apply to all users

OpenTouch R1.0: Detailed Feature List Ref. 8AL020040060DEASA / Fax services


Fax Services

Software compatibility

Fax Software Level

Features

Web access

Email client access

Windows applications

Supported file attachments formats

Other supported faxing environments

General Services

Fax Communication Characteristics



Administration

Main Admininstration interface charcteristics

Administration Features



Comments

Refer to Client-Hwplatform&OS tab

Fax Software Level corresponds to OmniTouch Fax Software Release 6.6

. The formatting of document when sent (in OTBEHr terms, it's layout) may vary slightly with regards to the original formatting under a Windows operating system environment.. In some cases, additional polices may be required to be installed on the Fax Software server to provide proper rasterization

OpenTouch R1.0: Detailed Feature List Ref. 8AL020040060DEASA / IBM desktop integration


Telephony, messaging and call routing services for IBM Lotus Notes

Common services

Telephony services

Messaging services

Call routing services

Enterprise Telephony services for IBM Lotus Sametime

Client/Client integration

Add-in for IBM Lotus Sametime

OpenTouch SuiteIBM desktop integration




Client/Server applicationAuthentication with username/password and automatic sign inLanguagesOn-line helpStandard MSI software package to prepare reliable, tested conflict-free deployment Telephony services

Click-to-call from contact listsClick-to-call from a chat window3rd party call control features

Dial any phone number Redial listTake an incoming callHang upTransfer the call to another party3-party conference call

Call history

Place callsDetailed information about the call and the correspondentVisual indicator of all answered/unanswered incoming and outgoing callsDelete one or several items, delete all items




Directory lookup (call by name)

Shortcut to the Web Softphone applicationUser preferences

Remember passwordAutomatically sign in when launching the IBM Lotus Sametime client

Audio Conferencing services for IBM Lotus Sametime

Interworking between My Instant Communicator and IBM Lotus Sametime

Support of IBM Lotus Sametime




Additional services offered from Lotus Sametime application

Initiate voice calls from the contacts list, from the chat windowTerminate voice calls from the contacts list, from the chat window

See when someone is on the phone (telephony presence)

Additional services offered from My Instant Communicator application

Display the contacts list of Lotus Sametime

Set the Lotus Sametime presence status

Add a new contact in Lotus Sametime buddy list

With audio conferencing capabilities: initiate audio sessions, control and record audio calls

Initiate Lotus Sametime Instant Messaging (IM) sessions: - when searching people, - when receiving a voice call, - while in conversation




When using the 8 Series 4038/4068 phone sets, user is able to: - Send an IM to a Lotus Sametime user - Receive an IM from a Lotus Sametime user - Display the Lotus Sametime contact list - Set the Lotus Sametime presence - See active Sametime conferences and send IMs



Comments

The Alcatel-Lucent extension (add-in) adds new functional capabilities into IBM Lotus Notes and automates some routine operations.

. Unified message store based on email server (one store for all messages - email, fax, voice mail)

. Embedded voicemail store of OpenTouch (one store for emails and faxes, one store for voice messages). Features only apply to messages placed into the Inbox folder (they do not apply to messages pushed or forwarded into another folder through filtering rules for example).

Adds key telephony capabilities to IBM collaboration tools.Supported only with Standard users

Supported with Standard usersSupported with OpenTouch users equipped only with MIC Desktop and Deskphone (4008/8 / 8002/12/82)

. Refer also to the "HW & SW requirements" tab for supported: - Server Operating System (Red Hat Enterprise Linux 5) - PC Client Operating Systems (Windows XP, Windows Vista, Windows 7) - IBM Lotus Sametime/Domino environments - OmniPCX Enterprise systems and supervised devices - Security and Redundancy aspects



Comments

Uses HTTP over SSL requests toward the server.Mechanisms based on LDAP/LDAPS, NTLM, RADIUS, OpenTouch internal database.Refer to the My Instant Communicator language list.

. Provided via a Web page.

. Caller identification retrieved from (by order): - Personal address book of Web Softphone application - OmniPCX Enterprise phonebook - LDAP directories (if used for names presentation) - CSTA protocol



Comments

OmniPCX Enterprise phonebook, personal contacts, LDAP directory (V2/V3 protocols).Opens a Web page. Lookup contacts in: - OmniPCX Enterprise phonebook - LDAP directories (V2/V3 protocols) - Personal address book of Web Softphone application

Provides ad hoc click-to-conference and scheduled audio conferencing to IBM collaboration tools.

A combined solution:- My Instant Communicator leading edge telephony, including presence (pure audio conferencing services can also be added)- Lotus Sametime as the collaboration application for instant messaging, web conferencing and presence information

My Instant Communicator:- Fully controls the conversations- Hands over to Lotus Sametime for all instant messaging flows, web presentation and application sharing- Complements IBM collaborative workspace with telephony and audio conferencing services

Refer to the Client-HWplatform&OS tab for more details.



Comments

Lotus Sametime can be integrated as a pane within the Lotus Notes client. Native capabilities of Lotus Sametime and Alcatel-Lucent Unified Communications are the same when Lotus Sametime is deployed in this manner.

. In addition to the presence status provided in Lotus Sametime, the user is able to see if a contact is on the phone. This lets the user select another media (e.g. IM) to contact the person.. Alcatel-Lucent presence will be available everywhere where telephony presence is exposed (e.g. Lotus Notes contacts list).

. Following My Instant Communicator toast windows are displayed: - Enterprise (business) voice call - A Lotus Sametime contact signs in. All OTBEHr toast windows are managed by Lotus Sametime (e.g. Incoming Instant Message).

This status is synchronized and can be defined either via the My Instant Communicator menu or via Lotus Sametime.



Comments

OpenTouch R1.0: Detailed Feature List Ref. 8AL020040060DEASA / Microsoft desktop integration


Telephony, Messaging and One Number services for Microsoft Outlook

OpenTouch simplified Add-in for Microsoft Outlook 2010, 2007ICS full Add-in for Microsoft Outlook 2007, 2010Client/Server applicationAuthentication with username/password and automatic sign inLanguagesOn-line helpStandard MSI software package to prepare reliable, tested conflict-free deployment Common services

Directory lookup

Parameters

OpenTouch SuiteMicrosoft desktop integration




Telephony servicesCall by numberCall by name

Call the sender of an emailAdd a business or private code when making a callRedial list (number or name)Take an incoming callClear an active callMake a conference with 2 other partiesTransfer the call to another party

IP telephony

Call history

Detailed information about the call and the correspondentVisual indicator of all answered/unanswered incoming and outgoing callsDelete one or several items, delete all items

Place calls from: - Directory lookup web page - Personal or Public Exchange folders - Call history




Pop-up information on incoming call

Manual contact pop-up on incoming callAutomatic personal contact creation on incoming callShortcut to the Web Softphone client

Messaging services

Unified message store based on email serverOne Inbox for emails, faxes and voice mails

Use IMAP4 with Exchange 2003 or 2007 to access voice messagesEmbedded voicemail store of OpenTouch

Feature-rich messaging functions with Microsoft Exchange 2007 and 2010(no Alcatel-Lucent plug-in installed on the email server)

Feature-rich messaging functions via an Alcatel-Lucent plug-in installed on Microsoft Exchange 2003 or 2007(deprecated from R6.1 on)




One Inbox for emails and faxes and one Inbox for voice mailsAccessing messages

Through foldersNew messagesSaved (archived) messagesPer type of message (email, fax, voice mail)

Listen to voice mails (new and saved)Play voice messages on the computer or over the phoneVoice mail controls

PlayPauseStopRewind 10sForward 10s

Managing messagesDelete messages

Reply by a voice message

Call the sender of a voice mailCall the sender on an emailSave messagesForward messages

Read emails (with attachment)Display/save an attachmentRead faxes

Recording voice messages

Message folding: any voice or fax message can be moved/copied to any personal or public folder




RecordRe-recordStopReplay

Addressing messagesTo a single recipientAdd a recipient by nameSend an emailReply to an email by an emailForward an email by using an emailForward a voice message by using an email

Message Waiting Indicator (MWI) on user's desktop phone

Activate the MWI when a caller leaves a voice messageDeactivate the MWI when the subscriber listens to the voice message

Voicemail settings

Greeting selection

Fax number for the Print to Fax functionAnnounce only modeAutomatic message playback24-hour clockConfirm when deleting a message




Address messages by nameActivate the personal assistant

My Instant Communicator for Microsoft Office Communicator 2007 R1/R2

Client/Client integration

Integrated softphone (high quality audio with G.722.2 wide band codec)

Deskphone control

Display the phone presence of the contact you want to call Select a buddy and place a business callCall from Office Communicator searchType a number and place a business callAnywhere access: use any phone to be your current phone for placing and receiving caCall forwarding (forward your calls to the voicemail, to pre-defined phone numbers, to any number)Inbound call notification (move your call to the voicemail, to a phone number, answer with an instant message)




Notifications (display your missed calls, callback requests and new voice messages)

Visual voicemailBusiness call history (display all incoming and outgoing calls)Media blendingSingle sign inUser settings

Display and manage your ongoing communications (with mid-call control features, rich presence, call information…)



Comments

For Standard and OpenTouch usersOnly for Standard usersUses HTTP over SSL requests toward the server Mechanisms based on LDAP/LDAPS, NTLMv1, RADIUS, OmniTouch internal database.Refer to the Conversation Services tab.

The Alcatel-Lucent extension (add-in) adds new functional capabilities into Microsoft Outlook and automates some routine operations.

. Refer also to the "Ecosystem" tab for supported: - Server Operating System (Red Hat Enterprise Linux 5) - PC Client Operating Systems (Windows XP, Windows Vista, Windows 7) - Microsoft Exchange/Outlook environments - OmniPCX Enterprise systems and supervised devices - Voice over IP, QoS, Security and Redundancy aspects

Opens a Web page. Lookup contacts in: - OmniPCX Enterprise phonebook - LDAP directories (V2/V3 protocols) - Exchange address book - Personal address book of Web Softphone application. Automatically launch the Alcatel-Lucent add-in when starting the Outlook application.. List of services to be displayed.. Display or not contact information when receiving a call (toast window or Outlook contact card).. Add a business or private code when making a call.. Select the contact's phone number (or use the office phone only) when launching a call.



Comments

Performs a directory lookup.

Contact must be defined in Outlook Personal Folders or Exchange Global Address List.To charge calls to a specific cost centre.10 last entries.

Via a shortcut to the Web Softphone client (for Standard user only). To support the VoIP ActiveX control, the PC must be enabled to allow the download and installation of ActiveX controls. A VoIP deployment package is available for PCs with limited access rights.

. Provided via a Web page.

. Caller identification retrieved from (by order): - Personal address book of Web Softphone application - OmniPCX Enterprise phonebook - LDAP directories (if used for names presentation) - CSTA protocol



Comments

Contact must be defined in Outlook Personal Folders or Exchange Global Address List.If the calling party is not recognized.Access to advanced telephony functions, phone set management, Nomadic functions…

Message tagging, notification (MWI) and PIM synchronization are not available.

. Information is retrieved from Outlook Personal Folders or Exchange Global Address List.. An alert pop-up (toast window) is available to reduce distraction from work activities (duration of the alert can be customized).. When using the canonical format in contact cards, pop-up on incoming calls is available for following countries: Austria, Belgium, France, Germany, Luxembourg, New Zealand, Switzerland and USA. Apart from previous countries, it is not possible to use canonical numbers whether to search for or to create contact cards.

. Unified message store based on email server (one store for all messages - email, fax, voice mail). Separate voicemail store based on Alcatel-Lucent 4635/4645 (one store for emails and faxes, one store for voice messages).. Embedded voicemail store of Instant Communications Suite (one store for emails and faxes, one store for voice messages) - from R6.1 on. Features only apply to messages placed into the Inbox folder (they do not apply to messages pushed or forwarded into an other folder through filtering rules for example).

The Alcatel-Lucent plug-in is a piece of software that is installed on the Microsoft Exchange email server for offering rich messaging capabilities. This plug-in is used to tag the message as a voice mail, to provide notification (Message Waiting Indicator) and to synchronize the Personal Information Manager (PIM), i.e. the personal address book.



Comments

Wave files.

Not available with the unified message store based on email server when using IMAP4.

Not available with the voicemail store based on Alcatel-Lucent 4635/4645.

Feature not available with the unified message store based on email server or embedded voicemail store of Instant Communications Suite, as composite emails are not allowed (it is not possible to reply by a voice message to an email sent through the voice access).



Comments

Use address books (OmniPCX phonebook, private phonebooks, LDAP directories).

Via a dedicated web application.

. MWI is synchronized with the user mailbox voice message state (read/unread) when using the unified message store based on email server or the embedded voicemail store of OpenTouch.. Not available with the unified message store based on email server when using IMAP4.

- By name (standard greeting)- Extended absence greeting (previous greeting configuration is retrieved if the user deactivates this greeting)- Personal greeting- Internal call greeting- Alternate personal greetings 1 and 2



Comments

Microsoft Office Communicator 2007 R1/R2 client and the My Instant Communicator browser tab are joined and appear as a unified user interface. The Microsoft Office Communicator 2007 client uses the same extension as the My Instant Communicator phone and controls the My Instant Communicator softphone through Remote Call Control integration.

My Instant Communicator client is installed on the same machine as the Microsoft Office Communicator 2007 R1/R2 client. The browser tab integration can be viewed only when the 2007 R1/R2 client is displayed on the screen. The browser tab features are displayed when the My Instant Communicator softphone is online and logged into an extension.

Supported with Standard usersSupported with OpenTouch users equipped only with MIC Desktop and Deskphone (4008/18 / 8002/12/82)



Comments

OpenTouch R1.0: Detailed Feature List Ref. 8AL020040060DEASA / OT offer limitation


OpenTouch limitation vs OXE and previous Apps

OpenTouch Business Edition offer limitation

OTBE & OXE services Availability

Crystal Hardware - M2, M3 Cabinet N

Call Server board - Common Hardware R

PSTN signaling backup for remote Media Gateway M

Hotel services including MyIC Phone 8082 as room phone N

IP Touch: NOE / SIP encapsulation NAny Mobile RRBS Base Station NDECT/PWT roaming in network NIP Desktop Softphone (business) XIP Desktop Softphone (attendant) M



4059 IP/TDM Attendant Application MAttendant position with 4068 hardphone MAttendant position with 4035 hardphone NSupervision of OpenTouch users from 4035, 4068 and IP Desktop Softphone attendants NGreeting Assistant N

Mastered and meet-me conference R

Music On Hold on analog line and AFU (IPMG) Music On Hold XS0 (ISDN) interface SDPNSS private link SPrivate networking with Analog trunk group NT1 CAS for public network access XIP/ABC Trunk Group SRemote maintenance via RMA/e-RMA NDISA service MFictive users: Z and UA for MLA purpose R

Remote Extension R

OTBE & OT Contact Center Standard Edition Availability

OT Contact Center Standard Edition - Embedded CCA services ROT Contact Center Standard Edition - Embedded ACR services ROT Contact Center Standard Edition - Embedded ACR database read services ROT Contact Center Standard Edition - Embedded CCS multi site services REmbedded OTCC-SE Services (CCA, ACR, CCS, …) in OTBE-V offer NOT Contact Center Standard Edition - CC Outbound NOT Contact Center Standard Edition - CCWizard NOT Contact Center Standard Edition - External ASM Server (ACR) NOT Contact Center Standard Edition - External CCS Server N



OT Contact Center Standard Edition - External CCA Server NOT Contact Center Standard Edition - CCWallboard Manager ROT Contact Center Standard Edition - Workforce Management interface ROT Contact Center Standard Edition - Real Time interface ROT Contact Center Standard Edition - Call Record Interface ROT Contact Center Standard Edition - OXE Embedded Automated Attendant (IAA) ROT Contact Center Standard Edition - Wallboards & Softpanel RCCiVR X

OTBE & Applicative Services AvailabilityDual mode for MIC Mobile Nokia NFax Server on a dedicated Server NFlex Office Service NVital QIP NVital Suite N8770 Past Time Performance NAMDS S

OTBE & OXE openness Availability

AHL for hospitality & Infocenter NDR-Link RIP DR-Link RAscom notification Server RTAPI & TSAPI RGETS NCSTA IVR XRouting Service Interface N



OTBE offer and OpenTouch suite offer limitation

Applicative services

NPCMM2 NMy Assistant NData sharing in Web presentation mode X3rd party SIP Voice Mail or VPS Voice Mail N

4645/ 4635 Voice Mail N

Automated Attendant (embedded with OXE, 4645 or 4635H/J) N

Free Desktop Service N

API / openness

XML Web Services API R

IP Touch: ICS services via PRS/XML Web Services API R

Availability (OTBE and OXE/OTMS

offers)4980 Client

Availability (OTBE and OXE/OTMS

offers)



Comments

Dual ringing with any mobile for Standard usersAlternative: IP DECT

PC, MAC, iPAD TabletPC

. X : general availability for new offers, add-on and migration

. R : general availability with restriction

. S : Supported feature in case of BiCS or OXE migration only (not available for adjunction or new offer). The feature is available for both Standard and OT users. M : BiCS or OXE migration only (not available for adjunction or new offer). The feature is supported only for Standard users. N : not available in OpenTouch Business Edition. OXE / ICS and/or OpenTouch Multimedia Services Servers (virtualized or not) have to be deployed to offer the service

OpenTouch Business Edition addresses businesses with a strong IP penetrationIncluding associated services (e.g. Radia Base Station)

For Com Server duplication or Passive Com Server : High Availability for Standard user and SIP survivability for OT user.Cannot be used to run OTBE solution

Very few hotels ask for "conversation services" and unified communications . OXE solution can be deployed with MyIC Phone 8082 as room phone



Alternative: 4059 EE solutionAlternative: 4059 EE solution

Alternative: 4059 EE solution

Integrated MusicOnHold. From OT R1.1

From OTBE R1.1.

R: Standard users only.

For Agent Standard users only. From OT R1.3For Agent Standard users only. From OT R1.3For Agent Standard users only. From OT R1.3For Agent Standard users only. From OT R1.3

OpenTouch users use OpenTouch conferencing services including scheduled and ad-hoc conference

R: Standard users only. "Any mobile" for OpenTouch usersOTBE offer availability to be confirmed. Refer to Technical Release note.



For Agent Standard users only. From OT R1.3For Agent Standard users only. From OT R1.3For Agent Standard users only. From OT R1.3For Agent Standard users only. From OT R1.3For Agent Standard users only. From OT R1.3 - Bundled with OTCC-SEFor Agent Standard users only. From OT R1.3From OT R1.3

Alcatel-Lucent 8770

For Standard users only. For Standard users only. From OTBE R1.1.For Standard users only. From OTBE R1.1.For Standard users only.

For other CSTA, refer to OXE feature list



Alternative: MIC Desktop or ICS deploymentAlternative: MIC Desktop or ICS deploymentPhased-out from OT R1.2From OT R1.1.

Desk sharing service for Standard users/hardphone devices only.

For Standard users only. Refer to Web Services tab for mode details

. X : availability for new offers, add-on and migration


. S : supported in case of migration only

. N : not available

OXE Voice Mail Services for OXE users only (in OXE/OTMS context)Alternative for Standard and OpenTouch users: embedded OT voice messaging

OXE service for OXE users only (in OXE/OTMS context)The embedded OpenTouch Automated Attendant should be used instead for OT & Standard users.From OTBE 1.3, Embedded Automated Attendant (IAA/OXE) bundled with OTCC-SE (See OTCC-SE section)

. X : availability for new offers, add-on and migraiton


. S : supported in case of migration only

. N : not available in OpenTouch Business Edition. OXE / ICS and/or OpenTouch Multimedia Services Servers have to be deployed to offer the service

IP Touch 4038, 4068 onlyICS services: Call log, Universal Directory Access and notifications

API / Openness Standard Users

Web Services

AlcServiceLocator X

AlcApiFramework X

AlcFwManagement N

AlcContactProfile X

AlcNotifier X

AlcPhone X

AlcPhoneSetProgramming X

AlcMessaging X

AlcAssistant X

AlcUda X

AlcTeamwork X

AlcNumbering X

AlcPbxManagement R

AlcPhoneHandler X

AlcTeamworkHandler X

AlcPbxManagementHandler R

AlcMessagingHandler X

NEWS

OpenTouch Users

N

N

N

N

N

N

N

N

N

N

N

N

N

N

N

N

N

Comments

restricted to administrators

restricted to administators

- OT Web Services are limited to standard users- OT WS will offer services equivalent to ICS6.x WS, but without guaranty of code compatibility

Contact Center OTCC-SE

CCD (Contact Center Distribution)

Supported configurationsStand alone

Homogeneneous networks (nodes are of the same OmniPCX Enterprise)

Add-node of an existing networkHA with Main CS and Back up CSBranch survivability with PCS for inbound calls

Configuration limitsStatistics Pilots, Pilots, Queues, groupsEasy, Starter & Base commercial CCD profil typesRegistered agents (total/per group) / Easy CCD Profil - OTBE 500Registered agents (total/per group) / Easy CCD Profil - OTBE 1500Registered agents (total/per group) / Starter CCD Profil - OTBE 500Registered agents (total/per group) / Starter CCD Profil - OTBE 1500Registered agents (total/per group) / Base CCD Profil - OTBE 500Registered agents (total/per group) / Base CCD Profil - OTBE 1500ACR databaseWallboardsVoice Guides

Running limitsConnected agents (total/per group) / Easy CCD Profil - OTBE 500Connected agents (total/per group) / Easy CCD Profil - OTBE 1500Connected agents (total/per group) / Starter CCD Profil - OTBE 500Connected agents (total/per group) / Starter CCD Profil - OTBE 1500Connected agents (total/per group) / Base CCD Profil - OTBE 500Connected agents (total/per group) / Base CCD Profil - OTBE 1500Connected phone based supervisors (total/per group) / Base CCD Profil - OTBE 500Connected phone based supervisors (total/per group) / Base CCD Profil - OTBE 1500CSTA considerations

Call routing & distributionManaged calls / Inbound callsManaged calls / Outbound callsCall characterizationInbound call managementOverflow to Pilot associated Voice Mailbox optionsOutbound call managementDirect call management

NEWS

NetworkingManagement platforms

8770CCD, phone sets

IP Desktop SoftphoneRemote Agents (Analog via CMP Boards)Agent assigmentAgent featuresACR additional featuresSupervisor additional featuresDistribution monitoring & controlCaller identification & Call Monitoring

MEA (Multi Extension Agents)ConfigurationTraffic handlingGeneral operationRestrictionsCTI Monitoring

CTINative CSTA supportGenesys Tserver supportAlcatel TSAPI Server supportAlcatel CCA server supportDesktop controlCall identificationCall distribution monitoringIn/B call managementOut/B call managementIVR integrationVoice Logger integration

CCS (Contact Center Supervision)

GeneralOperating System & associated Excel for Reporting applicationCCS Light, Mono & Multi

Configuration limitsDeclared CCS (total/per group) / Whatever the CCD ProfileCCD-Sites supervised

Running limitsLogged-in CCS (total/per group) / Base Easy Profile - OTBE 500Logged-in CCS (total/per group) / Base Easy Profile - OTBE 1500Logged-in CCS (total/per group) / Base Starter Profile - OTBE 500

Deskphones 8&9 SeriesIP Desktop Softphone

Logged-in CCS (total/per group) / Base Starter Profile - OTBE 1500Logged-in CCS (total/per group) / Base CCD Profile - OTBE 500Logged-in CCS (total/per group) / Base CCD Profile - OTBE 1500CCD-Sites supervisedOther running limits

Access controlPersonalizationACR Scripting management CCoutbound managementReal time supervisionAlarms managementConsolidation features & multi-site controlWallboard display controlStatisticsPre-definied statisticsConfiguration Limitations

CCA (Contact Center Agent)

GeneralCCagent licensing / CCA SoftphoneCCagent licensing / CCTICCagent featuresCCAserver features

CCA Noamadic (H323 VoIP or GSM modes)

DDE APIs for 3rd PartyOLE APIs for 3rd PartyActivX APIs for 3rd Party

RTI (Real Time Interface) & WBM (Wallboard Manager)

GeneralWallboards Wallboards panel PC 42 inches

CRI (Call Record Interface)

GeneralCall Detailed RecordShort Communication RecordEvent RecordUtilities

Link Communication Record

WMI (Workforce Management Interface)

GeneralBroadcasted information per couple (pilot/group)

CCiVR 4625 (Interactive Voice Response)

Configuration limits Connections to PBX via Digital Trunk (PCM2 link)

Connection to PBX via SIP trunks and SIP SeplosRunning limits

IVR ports

Embedded Automated Attendant (IAA/OXE)

Voice guides for IAA & Contact Center

Contact Center OTCC-SE

CCD (Contact Center Distribution)

Supported configurationsStand alone

Homogeneneous networks (nodes are of the same OmniPCX Enterprise)

Add-node of an existing networkHA with Main CS and Back up CSBranch survivability with PCS for inbound calls

Configuration limitsStatistics Pilots, Pilots, Queues, groupsEasy, Starter & Base commercial CCD profil typesRegistered agents (total/per group) / Easy CCD Profil - OTBE 500Registered agents (total/per group) / Easy CCD Profil - OTBE 1500Registered agents (total/per group) / Starter CCD Profil - OTBE 500Registered agents (total/per group) / Starter CCD Profil - OTBE 1500Registered agents (total/per group) / Base CCD Profil - OTBE 500Registered agents (total/per group) / Base CCD Profil - OTBE 1500ACR databaseWallboardsVoice Guides

Running limitsConnected agents (total/per group) / Easy CCD Profil - OTBE 500Connected agents (total/per group) / Easy CCD Profil - OTBE 1500Connected agents (total/per group) / Starter CCD Profil - OTBE 500Connected agents (total/per group) / Starter CCD Profil - OTBE 1500Connected agents (total/per group) / Base CCD Profil - OTBE 500Connected agents (total/per group) / Base CCD Profil - OTBE 1500Connected phone based supervisors (total/per group) / Base CCD Profil - OTBE 500Connected phone based supervisors (total/per group) / Base CCD Profil - OTBE 1500CSTA considerations

Call routing & distributionManaged calls / Inbound callsManaged calls / Outbound callsCall characterizationInbound call managementOverflow to Pilot associated Voice Mailbox optionsOutbound call managementDirect call management

NetworkingManagement platforms

8770CCD, phone sets

IP Desktop SoftphoneRemote Agents (Analog via CMP Boards)Agent assigmentAgent featuresACR additional featuresSupervisor additional featuresDistribution monitoring & controlCaller identification & Call Monitoring

MEA (Multi Extension Agents)ConfigurationTraffic handlingGeneral operationRestrictionsCTI Monitoring

CTINative CSTA supportGenesys Tserver supportAlcatel TSAPI Server supportAlcatel CCA server supportDesktop controlCall identificationCall distribution monitoringIn/B call managementOut/B call managementIVR integrationVoice Logger integration

CCS (Contact Center Supervision)

GeneralOperating System & associated Excel for Reporting applicationCCS Light, Mono & Multi

Configuration limitsDeclared CCS (total/per group) / Whatever the CCD ProfileCCD-Sites supervised

Running limitsLogged-in CCS (total/per group) / Base Easy Profile - OTBE 500Logged-in CCS (total/per group) / Base Easy Profile - OTBE 1500Logged-in CCS (total/per group) / Base Starter Profile - OTBE 500

Deskphones 8&9 SeriesIP Desktop Softphone

Logged-in CCS (total/per group) / Base Starter Profile - OTBE 1500Logged-in CCS (total/per group) / Base CCD Profile - OTBE 500Logged-in CCS (total/per group) / Base CCD Profile - OTBE 1500CCD-Sites supervisedOther running limits

Access controlPersonalizationACR Scripting management CCoutbound managementReal time supervisionAlarms managementConsolidation features & multi-site controlWallboard display controlStatisticsPre-definied statisticsConfiguration Limitations

CCA (Contact Center Agent)

GeneralCCagent licensing / CCA SoftphoneCCagent licensing / CCTICCagent featuresCCAserver features

CCA Noamadic (H323 VoIP or GSM modes)

DDE APIs for 3rd PartyOLE APIs for 3rd PartyActivX APIs for 3rd Party

RTI (Real Time Interface) & WBM (Wallboard Manager)

GeneralWallboards Wallboards panel PC 42 inches

CRI (Call Record Interface)

GeneralCall Detailed RecordShort Communication RecordEvent RecordUtilities

Link Communication Record

WMI (Workforce Management Interface)

GeneralBroadcasted information per couple (pilot/group)

CCiVR 4625 (Interactive Voice Response)

Configuration limitsConnections to PBX via Digital Trunk (PCM2 link)Connection to PBX via SIP trunks and SIP Seplos

Running limitsIVR ports

Embedded Automated Attendant (IAA/OXE)

Voice guides for IAA & Contact Center

X

X

XXXXXX

100/100100/100100/100100/100200/100500/100

XXXX

25/2525/2525/2525/2575/75

250/10075/40

200/40XXXNXXXNX

. X : availability for new offers, add-on and migraiton. R : general availability with restriction

. S : supported in case of migration only . N : not available in OpenTouch Business Edition. OXE / ICS and/or OpenTouch Multimedia Services Servers have to be

deployed to offer the service

XXXXXXSXXXXXXXXXXXXXXXXXXXXXNXX

XX

250/25010

0/00/03/3

8/88/8

25/2510XXXXNXXXXXXX

XXXXX

X

NXX

XAlcatel 2x16c or 4x16c or 6x16c

X

XXXXX

X

XX

XXXX

120

X

Comments

Number of additional nodes definied by OTBE limits

Number of additional nodes definied by OTBE limits

refer to Product Limits sheet

Agent & Supervisor phone setsAgent & Supervisor phone setsAgent & Supervisor phone setsAgent & Supervisor phone setsAgent & Supervisor phone setsAgent & Supervisor phone sets

refer to Product Limits sheet

Based on max connected agents per CCD commercial profil type (Different for other types)Based on max connected agents per CCD commercial profil type (Different for other types)Based on max connected agents per CCD commercial profil type (Different for other types)Based on max connected agents per CCD commercial profil type (Different for other types)Based on max connected agents per CCD commercial profil type (Different for other types)Based on max connected agents per CCD commercial profil type (Different for other types)Based on max connected agents per CCD commercial profil type (Different for other types)Based on max connected agents per CCD commercial profil type (Different for other types)

Including ACRNo CC OutboundIncluding ACR Internal Databse, External SQL Database, CCiVR etc ..

No CC Outbound

For more details refer to OTCC-SE/OXE 10.1.1 Feature list "CCD" sheet (or specificities here under)

check release compatibility

4038, 4038EE, 4068, 4068 EE & 4039PCCMP boards

CC Outbound not supported

Refer to Client-Hwplatform&OS for Microsoft OS & Excel versionRefer to OTCC-SE/OXE 10.1.1 Feature list for differences between the CCS types

But limited for number of nodes to OTBE & OXE Network limit

For more details refer to OTCC-SE/OXE 10.1.1 Feature list "CCS" sheet (or specificities here under)

But limited for number of nodes to OTBE & OXE Network limit Refer to OTCC-SE/OXE 10.1.1 Feature list

CC Outbound not supportedRefer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature list

Refer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature list

Not Supported

Refer to OTCC-SE/OXE 10.1.1 Feature listRS232 connected behind OXE (max 8) or via LAN (or via Softpanel Mngr)via Softpanel Mngr

Refer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature list

For more details refer to OTCC-SE/OXE 10.1.1 Feature list "CCA" sheet (or specificities here under)

Nomadic with multimedia PC (VoIP, on G711 or G723, but G729 NOT SUPPORTED), with cell phone or with home phone set. In the case of CCA Nomadic: a physical phoneset has to be installed locally (or at least a some Z ports in the PBX, with Analog phones)

For more details refer to OTCC-SE/OXE 10.1.1 Feature list "RTI" sheet (or specificities here under)

For more details refer to OTCC-SE/OXE 10.1.1 Feature list "CRI" sheet (or specificities here under)

Refer to OTCC-SE/OXE 10.1.1 Feature list

Refer to OTCC-SE/OXE 10.1.1 Feature listRefer to OTCC-SE/OXE 10.1.1 Feature list

OXE can run up to 1020 ports, on central site or remote sites

For more details refer to OXE Feature list Bundled and restricted to OTCC-SE (Over 6 voice gudies only)

For more details refer to OTCC-SE/OXE 10.1.1 Feature list "WMI" sheet (or specificities here under)

For more details refer to OTCC-SE/OXE 10.1.1 Feature list "CCivr" sheet (or specificities here under)

Under PCS (or PM control) Full featured for OTCC PE, with restrictions for OTCC SE ( only blind transfer, no interactive queuing.)

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