Xeditor at Tceurope
27
o smart factories equire technical writers?
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Transcript of Xeditor at Tceurope
Do smart factories require technical writers?
2
Something about
Specialized in XML PublishingTechnical
documentationOffices in Munich and Seattle
Team of 16
Managing Director of Xeditor and Xpublisher
Matthias Kraus, 36 years old
Technology / Service company
(The Age of) Smart-Everything
Kornelia und Hartmut Häfele - http://www.pixeleye.com/ © RE'FLEKT GmbH
TheInternetof ThingsHere. Now?
People
DataThings
Process
Home Mobile
Business
People to people (P2P)
People to machine (P2M)
Machine to machine (M2M)
The What, Where and How of the IoT
Connected Things will dominatethe Net, the cities and our lives
by 2020
0
5
10
15
20
25
30
World Population Smartphones, Tablets, Laptops Connected Things
26 billion
7 billion8 billion
Will technical writers be affectedby the Internet of Things?
Will technical writers be affected by the Internet of Things?
Disney World MagicBand Wearable devices which uses RFID Enables visitors enter the park,
rooms, purchase food and manage account
Big data analytics
Will technical writers be affectedby the Internet of Things?
Field Connect from John Deere Provides informaton through
sensors about moisture content Helps farmers to control targeted
irrigation
Will technical writers be affected by the Internet of Things?
Qantas flight QF32 run into serious problems with turbine
ECAM fired 43 messages within the first 60 seconds
It was a 2 hour process to go through all of these messages
Will technical writers be affectedby the Internet of Things?
IF?WHEN?
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Even if products are smart, they will require content.
Smart products require intelligent content.
Intelligent content = semantically-rich, structured content that can be processed and delivered by machines.
Why?
Suppliers
Engineering
Marketing / Sales Source: Roland Berger
Whitepaper (March 2014): INDUSTRY 4.0 – The new industrial revolution. How Europe will succeed.
Intelligent content through the productlivecycle
Technical Communication
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Challenge 1: Products
More versions of the same product Lot size 1 (mass customization) Documentation for more
targetgroups Documentation for different
devices Fast development cycles
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Challenge 2: Humans
Mobile interaction Small and personalized pieces of
information Options for filtering and searching Exchange information
Challenge 3: Digitalization
Faster product-lifecycles Components for cyber-physical
systems Integrateable component-
documentation instead of system-documentation
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Challenge 4: Semantic
The product has to understand the information
Informations are not hierarchical, they are connected
Individuell views on information by filtering and searching
The classic manual has no future Reusable topics instead of
chapters ensures a modulized documentation
Write your content in a structured XML-based format
Classification over metadata
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Darwin Information Typing Architecture
Very popular and flexible format Over 500 XML-Elements Over 500 XML-Attributes DITA OT for automated
publications
Standard DITA 1.3
But is that enough
Up-to-Date-Level
Plann
ing &
Spec
ificati
onDev
elopm
ent
Prod
uctio
nTe
sting
Com
miss
ioning
Runn
ingRu
nning
Main
taina
nce
Recy
cling
Documentationproces
Innovation through CSC
Situation today
Delivery and handing over
Time
Intelligent content through the productlivecycle
CyberSystemConnector
Engineering
R & D
Service
TechnicalWritingSales
Marketing
Training
Feedback Content Cycle
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About 500.000 technical writers in Europe (Study from 2009)
Big parts of the documentation are generated from not trained personal
Expensive trainings or low quality as a result
Who is writing documentation?
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The environment for technical writers should be
• easy to use• simple to understand
• userfriendly
Maybe you need something like
Are integrated
manuals thefuture?
27
I have questions too!
Do you think smart factories require technical writers?
In which way the work for technical writers will be affected?
What will the job ob technical writers look like in five years?
