XC Life Summer 2012

The magazine for CrossCountry peopleXCLifeSummer 2012

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Steam-filled dayswith children’s favourite

tank engine� PAGE SEVEN

XCLife p1 1/6/12 12:23

It’s a tough journeyto our destinationof greater efficiency

2 XC Life Summer 2012

LAST year the McNulty report reminded us thatour industry is still too costly. Whether we trustthe international comparisons or not, the reportpointed out that while rail travel has beengrowing, average costs have not fallen as youmight expect given the railway’s high fixed costs.

We need to accept that, move on and focus oninitiatives which reduce the costs of ouroperation – by making sure we are doing the rightthings and doing them well.

I am encouraged that, even in our fifth year ofoperation, we are still finding ways to get bettervalue from the money we spend. But our railways arenot just facing tougher challenges on costs. There isalso a growing desire to toughen up how we are heldto account for other things we do.

Some of this of course stems from the deep-seatedview of railways as a “public service” with significantpublic funding. But we see similar changes elsewheretoday, for example, with more company shareholdersdeciding to use their muscle at AGMs.

The snows in Kent in 2010 led to a strong focus onPassenger Information During Disruption (PIDD).Our review of our arrangements suggested ourprocesses were pretty good but there were things wecould do better. We have taken action. But thereaction to the snow led to the industry-wide “PIDD”initiative, then attracting the attention of the Officeof Rail Regulation (ORR), which led ultimately to achange to our Operators Licence, which allowsenforcement action to be taken if in future we arefound wanting.

Last month Passenger Focus published its review ofthe way passengers are handled when they board atrain without a valid ticket. We need to make it easyfor people to choose and to buy the right ticket. Onecomplaint is that some operators are not reasonable(or consistent) in their reaction to passengers whoforget to buy a ticket, carry their ticket, bring theirrailcard or get on the wrong train. We have tried toaddress these problems – for example, with initiativeslike our refund, if a railcard is held but left at home!

Our aim remains to reduce conflict on board anddeal reasonably with passengers. This provides thetrue incentive for us to innovate, and in truth wedon’t need more rules to encourage us.

You will have spotted that the ORR is demandingaction from Network Rail (NR) to deliver the level ofPPM performance by 2014, which it had committedto and for which it has been funded. It is falling shortat the moment. We are working with NR oninitiatives to help lift the threat of a fine, and insteaduse the funds they risk losing, to improveperformance over the next two years. A toughapproach but it might just help.

Our business is very focused – we contract outsome activities, leaving us to concentrate ondelivering the core service we promise to customers.I believe that ability to focus so clearly on whatmatters in our business, helps us drive for serviceexcellence and greater efficiency.

The challenges we face are tough but we need nomore incentive than to deliver our promises andbuild our reputation for offering great service ongreat journeys.

by Andy CooperMANAGING DIRECTOR,CROSSCOUNTRY

FROM Tutankhamun’s mask to a sportsshoe with a stiletto heel... DonnaLockley chooses a variety of ingenious

themes for her novelty cakes.The Birmingham Train Manager

began by making celebration cakesfor family and friends. She liked hernew hobby so much that sheattended an icing course at theSlattery School of Excellence inManchester.

Now she regularly takescommissions and answers requestsfrom CrossCountry colleagues. Shemade the King Tut image for CraigStuart, Birmingham RSM, tocelebrate the birthday of hispartner who loves Egypt.

For Garry Blakeman, RetailService Manager at Birmingham,she made the likeness of a train. “Iask people what theme they wouldlike when they order a cake for abirthday, wedding or similaroccasion,” said Donna. “For mydesigns I get my inspiration fromthe internet or magazines, and I usea range of coloured icings.”

Donna’s delight isthe icingon the cake

BAKE LIKE AN EGYPTIAN:Donna’s King Tut cake.

CAKEWONDERLAND:

Donna Lockley withone of her novelty

cakes – with an Alicein Wonderland

theme.

XCLife p2 1/6/12 12:28 Page 1

XC Life Summer 2012 3

SANDRA McEvoy is inspiring herCrossCountry colleagues with hersuccessful slimming campaign.

The Bristol Train Manager has lost almostfive stones after attending Slimming Worldclasses for just over a year.

With the aim of trimming a further 11lbs offher current 12 stone 3lbs weight, she hasadopted a healthy eating regime at lunchtimes.

Watched by admiring workmates, she unveilsa series of Tupperware containers full of grapes,pineapples, risotto, Dairylea cheese triangles orjacket potatoes.

“Quite a few people have started raiding mycontainers, and some have said they arethinking about joining Slimming World,” saidSandra, who was named Greatest Loser in hergroup at Burnham-on-Sea.

“Since being a member I have learned aboutthe value of so-called ‘free foods’ and ‘superfree foods’ like pineapples, which are all low in calories.”

Sandra appreciates the way her consultantHayley at Slimming World madeallowance for her shift work bynot penalising her for missing a session.

Since she began going to weeklymeetings and adopted a diet plan,her confidence has increased andshe is full of get-up-and-go.“Customers have noticed and oneof them came and sat down besideme on the station to say he hardlyrecognised me,” she added.

Giving Sandra moral support isBristol Team Organiser Lara Thomaswho encouraged her to joinSlimming World and has lost 1.5stones since she re-joined recentlyherself.

GARY Creak, Senior Conductor atCambridge, has shed four and a halfstones since stepping out on a walkingspree. To date his most ambitious trekhas been 23 miles from Ely to Cambridge,along the River Nene.

Now he is planning to walk in the

World Heart Day event at FerryMeadows, Nene Park in Peterboroughlater in the year.

Gary will be raising money towards aCardiopulmonary Bypass Machine for thePapworth Hospital Charity.

He said: “Walking is a very good way of

keeping fit – I combine it with going tothe gym three times a week.

“It’s great to be able to fundraise for agood cause at the same time. I am takingpart in the World Heart Day eventbecause my father, who died five yearsago, was treated at Papworth Hospital.”

SlimlineSandra’shealthyeatingregime

Train Manager Sandra McEvoypictured at Bristol station.

Inset left, plenty of space inher old trousers – Sandra withcolleague Lara Thomas whosupported her during theslimming campaign.

Gary is walking his way to fitness and charity fundraising

’’SANDRA McEVOY

‘‘Customers havenoticed and oneof them came andsat down besideme on the stationto say he hardlyrecognised me...

XCLife p3 1/6/12 12:38 Page 1

XC Life focuses on Reading Centre where staff are rising to the challenges posed


AT the centre of the Readingoperation are Jane Hyndman and JoTaylor. Jane, who was born and bredin Reading, is Team Organiser andalso supports regional managers.

“I ensure front line staff have theright equipment in place to performtheir duties to a professionalstandard,” said Jane.

The mum-of-four has been on therailway since 1988, following in thefootsteps of her father and olderbrothers.

Jane’s husband, Harry, is the SeniorResources Manager at Cannon Houseand two of her sons arefollowing in the familytradition. Train Manager RobertHyndman, aged 22, and RetailService Manager Joe Hyndman,aged 24, are both based atReading.

Customer Service ManagerJo, who has been temporarilyresponsibility for Bournemouth,looks after all grades atReading together with the staffat the Service Centre alongsidethe station which will moveinto a new purpose-builtbuilding next Spring.

Born in Hull, she began onthe railways as a RevenueInspector based in Leeds and thenworked as a Customer Service

Manager in Birminghambefore moving toReading. She said: “At themoment one of my keychallenges is to supportthe staff in dealing withthe massive constructionproject that is going onaround them at thestation.”

Jo has two sons Elliot,aged 20, and Harrison, aged17, and in her spare time sheis a group scout leader inWarwick.

VARIETY and friendship – theseare the best things about herjob according to Reading TrainManager Jules Bacon.

Jules, who lives in the suburbof Caversham, works trains toBournemouth and Birmingham,sometimes going on toGuildford from Birmingham.

On an early shift she canfind herself booking on at0400, passing on a First GreatWestern train down toGuildford and then workingback on the 0602 fromGuildford to Reading.

“When I first started 14

years ago somebody said to me– If you last six months youwill be on the railways for life,”said Jules.

“You get used to the shiftsystem, you meet a widevariety of people and you makefriends because a lot of goodpeople work on the railway.”

The passengers Jules meetsin her job range fromcommuters, people going onholiday, students from Readingand Oxford Universities andtravellers returning laden withluggage from the cruise liners in Southampton.

Ensuring rightequipment is inplace for staff

Job with variety andmany good friends...

Team Organiser JaneHyndman, right, and

Customer ServiceManager Jo Taylor.

Members of theService Centre

Team, left toright, Lucasz

Szozda, HowardCorrie, Max

Hewitt, CiaranConroy and Papa

G. Gomez.

TrainManager

Jules Baconbooks on for

her shift.

XCLife p4-5 1/6/12 12:49 Page 1

■ Reading station is theninth busiest stationoutside London.

■ The Malmaison Hotel,formerly the GreatWestern Hotel and builtin 1844, is thought to bethe oldest survivingrailway hotel in theworld.

■ The station concoursebuilt in 1989 includes ashopping arcade namedafter Brunel.

■ T.E. Lawrence, whowas known as Lawrenceof Arabia, lost the250,000-word first draftof his famous bookSeven Pillars of Wisdomwhile changing trains atReading station in 1919.

■ Five new platformsand a new passengerfootbridge withescalators are beingprovided under theReading station arearedevelopment.

Reading FACTFILE:


sed by the disruption of station remodelling including new track and platforms

READING Centre is situatedon one of the busiestsections of the country’s

rail network just 20 miles to thewest of London.

Reading station is a vitalinterchange location withCrossCountry providing TrainManagers for Voyagers travellingto Bournemouth andBirmingham.

Catering staff work routes toNewcastle, Manchester, Bristoland Bournemouth. Such is thecomplexity of the track layout inand out of Reading station that itis currently being remodelled byNetwork Rail.

With new track and platformsbeing built to improvepassengers’ journeys, rail staff arehaving to cope with a degree ofdisruption as they go about theirdaily duties.

“Everybody is taking it in theirstride,” said Jo Taylor, CustomerService Manager. “At Reading wehave a really dedicated team whoare rising to the challenge.”

Based at Reading Centre are 14 Train Managers, 10 First ClassHosts, 19 Retail ServiceManagers, one Revenue

Protection Inspector, two ServiceCentre Team Leaders and 12Service Centre Team Members.

“Reading staff are a friendlyand welcoming bunch,” said TeamOrganiser Jane Hyndman.

“I believe they all take pride intheir roles within CrossCountry.There are frequent get-togethersand days out arrangedthroughout the year.”

The Centre is situated on thesecond floor of Brook HendersonHouse on Blagrave Streetdiagonally across from the backentrance to the station.

The accommodation, which hasrecently been re-decorated,contains two meeting rooms anda quiet/computer room as well asa messroom, booking on pointand offices.

Vital interchange location

on busy rail section

Service Centre Team Member Max Hewitt delivers supplies to a train at Readingstation. Receiving the provisions is First Class Host Caroline Irving of Newcastle.

Relaxingin the mess

room are, foreground,Train Managers Guy

Reed and Jules Bacon and,back, Bournemouth Train

Managers MalcolmJarrett, left, and

Tony Hulson.

XCLife p4-5 1/6/12 12:50 Page 2

’’

‘‘


As a supplement to the XC Life focus on Reading on the previouspages, Train Manager GUY REED tells us why he loves the townin which he was born and bred.

AN appeal is going out for footballteams of a maximum eight playersto enter this year’s CrossCountryCup. The company is againsupporting the five-a-sidetournament which will take placeon 21 July from noon until 5pm

The tournament will host 16teams from across the network –and entrants will be accepted on afirst come first served basis.

All teams – with a minimum offive members – must come fromthe same depot or department andmust work for a railway or Arrivabus company.

There’s a charge of £24 per teamand cheques should be sent to PeteDonnelly, payable to Goals SoccerCentre, at 93 Yateley Crescent,Great Barr, Birmingham, B42 1JH.

Train Manager Pete said: “I wouldask captains to email me to saythat they would like to enter ateam and that they have sent me acheque with the name of theirteam and depot.

“I will accept the first 16 teamentries to enter and the entry feeis non-refundable. All team playersmust bring their own work photoID with them on the day.”

The deadline for entries is14 July – or earlier if theplaces are taken.

I was born in Caversham, asuburb of Reading, and Ilived a mere five minutes’

walk away from the RiverThames.

As a child I spent hoursplaying football on a field bythe river and in thesummertime my family would take me on boattrips to Henley-on-Thames. It’s true to say thatI had an idyllic childhood.

After leaving school I became a bar managerin a pub alongside the river.

Now I live slap bang in the middle of Reading,a two-minute walk away from the station.

The town has a cosmopolitan feel and it’s areally good place for nightlife – there’s alwayssomething going on.

We have a great football team, ReadingFootball Club (nickname The Royals), and thisseason we’ve finished top of the Championship.

I am looking forward toPremiership football nextseason!

In the centre of town is theruined Reading Abbey, built byHenry I between the Rivers

Kennet and Thames.When I was young you could go round it to

see where the monks lived.On the site of the Abbey’s outer court is

Forbury Gardens with its iconic lion statuecommemorating the loss of a British regimentat the Battle of Maiwand in Afghanistan in1880.

Myself and my girlfriend, CrossCountry FirstClass Host Iwona Wojcik, sometimes go for astroll in the park when the weather is good.

Celebrities born in Reading include KateWinslet, Ricky Gervais and Chris Tarrant. Otherfamous sons are Ken Barrington and Peter May,the England cricketers.

FORWARD and rear-facing CCTV isto be fitted to the CrossCountryfleet. With installation scheduledto begin in July, the majority ofVoyagers, HSTs and Turbostarsshould be equipped by the end ofthe year.

The initiative demonstratesCrossCountry’s continuedcommitment to improving safety,accident investigations and railway security.

The addition of technology toenable remote downloading ofdata from the cameras will enablefootage to be viewed directly afterthe event without the need to getpeople to trains to download harddrives.

The CCTV will enableCrossCountry to work moreclosely with Network Rail, BTP andothers to improve the safety andsecurity of the railway whilehelping to reduce delays.

First come, firstplay for soccertournament

Extra CCTV toimprove safety

THAMES TOWNwith a

Guy Reed inForbury Gardens

with its iconic lionstatue in thebackground.

cosmopolitanfeel

XCLife p6 1/6/12 12:50 Page 1


PERIOD 12(four weeks to 3/3/12)

PERFORMANCE: 89.4%

DELAY CAUSE:Network Rail 63%, XC 9%,other train operators 28%

PERCENTAGE UNDER TARGET:23.5%

AVERAGE PERFORMANCEOVER THE LAST YEAR:89.4%

FLEET MILES BETWEEN FAULTS:

Class 170 – 17.220(Yearly average 18,072: +16.96%year-on-year)

Class 220 – 51,151(Yearly average 52,841: +17.26%year-on-year)


HST – 16,702(yearly average 29,672:+124.53% year-on-year)

CATERING SALES:-4.98% on last year

AVERAGE TICKET PRICE:£12.22 (+5.7% year-on-year)

PASSENGER COUNTS:The % of counts successfullycompleted

72% (last year 78%)

BusinessSTATS

MANY people have fond memories ofthe Thomas the Tank Engine booksthey read as youngsters. But very

few get the chance in later life to getbehind the controls of their childhoodrailway hero.

Andy Christie does – as the organiserof Thomas the Tank Engine weekends forthe Severn Valley Railway.

At the most recent event at Kidderminsterstation the CrossCountry Driver was masterof ceremonies in an episode from the bookswhich he had specially dramatised.

Thomas was shown “drinking” water fromthe river but getting fish in his tank bymistake and suffering from boiler-ache – ascenario which featured props made by Andyfrom a recycled waste pipe, a dustbin andfoam cut-outs.

“As a boy I got to know the stories whenmy grandmother sat me on the fence by therailway adjoining her house in Bromsgroveand read them to me,” said Andy, who hasbeen involved with the Severn Valley Railwayfor 20 years qualifying as a steam driver in2008.

“Now I find myself Events Organiser whenwe run Thomas weekends. It’s a bizarrefeeling to be driving Thomas the Tank Enginewith all the youngsters waving at me as I go by.”

Andy arranges the 3D plastic moulded faceswhich are used to bring the engines alive and turnthem into characters from the books.

“We use up to 16 faces on the locomotive fleet

for a ‘Day Out With Thomas’ event,” he added. “Ittakes face painting to another level!

“I and the Fat Controller use radio headsets via aPA system to amplify our voices in the pantomimes.We pride ourselves in offering one of the bestThomas the Tank Engine weekends in the country.”

Andy on thefootplate ofThomas theTank Engine.

Andy checks for any fish in Thomas’s water tank.

AndyChristie

meets up withthe Fat Controllerat Kidderminster

station.

Using a radio headset toamplify his voice,

Andy narrates a story to

youngsters.

Andy teams up withsteam hero Thomas

COVE

R S

TORY

XCLife p7 1/6/12 13:23 Page 1

THE realisation of CrossCountry’sGreat Journeys vision dependsvitally on the contribution of the

Train Planning Department.The 16-strong team based at Cannon

House is responsible for drawing up Longand Short Term Timetables, producingtraincrew and rolling stock diagrams andalso absorbing the impact of trackclosures and railway remodelling projects.

For some people the detailed andcomplex nature of the task might leadthem to believe it is beyondcomprehension – but Matt Pocock, Headof the Department, is determined to

change that.He told XC Life: “There is

sometimes a perception thattrain planning is a black artthat is difficult tounderstand, so we are keento improve the grasp acrossthe business of the processtogether with the stepsinvolved in producing thetimetable, rolling stock andtraincrew diagrams. Theseprovide the crucial rawmaterials that allow us torealise the Great Journeysaspiration.

“We have developed aTrain Planning Awarenesscourse and intend to make itavailable to managers acrossthe business who want to

increase their knowledge in this area. It’smy hope that we can increaseengagement in the planning process sothat people come forward with ideas to

improve ourtimetable.”

The key playersin Train Planningare as follows:

Andy Smith andRobbie Burgess,Long Term PlanningManagers,who are

responsible for the Long Term Timetableand the rolling stock workings needed todeliver it.

They have to take into accountCrossCountry’s 298 passenger trains perday, with another 200 empty stockmovements. The team also look afterCrossCountry’s Service LevelCommitment with the Department forTransport which specifies the trainservices that the company must operate.They also act as the main point ofcontact for Network Rail for developingfuture projects that will affect thetimetable.

John Cherrington, Possession StrategyManager, who handles the negotiation ofPossessions – track closures – thatNetwork Rail requires to maintain andenhance the network, particularlyweekend engineering.

Paul Boden, Senior Short TermPlanning (STP) Manager and AdrianKnight, STP Manager, who are responsiblefor the Short Term Timetable planningprocess, amending train services androlling stock diagrams around engineeringworks particularly at weekends.

A busy bank holiday weekend canrequire them to re-write the timetable forup to 650 trains, with just three weeks todo it!

The STP is finished 12 weeks beforethe trains will run so that the MarketingTeam can publish the revised timetableand start selling advance tickets andbooking reservations.

Jeff Anderson, Senior TraincrewDiagramming Manager, along withDonna Broomhall, Mick Oxbrough, Colin

Pollard, Julian Fisher, Will Adderleyand Alan Hireson, all TraincrewDiagramming Managers, produce thediagrams for all grades of traincrew forboth the Long Term Timetable and theshort term changes that are necessary.

The input of service centres, thepressures of engineering works and thecomplexity of traincrew routeknowledge all have to be factored in.

Kirsty Jarvis and Richard Thackray,Train Planning & DiagrammingSpecialists, who have just joined TrainPlanning and, following an initialtraining programme, will be responsiblefor all aspects of train planning anddiagramming.

Given the complex nature of thetimetable and the vastness of theCrossCountry network resulting ininteraction with nearly every othertrain and freight operator somewhereon the journeys, the Train Planners facegreat challenges to path the trains inthe timetables.

“We also need to balance therequirements of customers with therolling stock available, using passengercount information collected by onboard staff, and information from theRevenue Team to understand whichtrains are busiest,” said Matt.

“When it comes to weekendengineering works, this challengeintensifies as we may end up reducingfrequency when there is limitedcapacity to fit our trains into thetimetable, or journey times maybecome extended if trains run ondiversion.”

The December 2012timetable is currently beingplanned with Network Rail.Challenges include planning forReading station remodelling, where thetrack layout changes a number of timesthrough the course of the timetable.

“In partnership with Network Rail weare incrementally working to findbetter, faster paths for our trains, butthis is a gradual process given thecomplexity involved,” Matt added.

Other upcoming changes includetaking account of the Olympics in theMay 2012 timetable – CrossCountrywill be operating trains to serveWeymouth and will alsooperate a shuttleservice betweenBournemouth andWeymouth.

FOCUS ON THE CROSSCOUNTRY DEPARTMENT KEEN TO SHED LIGHT ON ITS OPERATIONS TO AVOID PERCEPTION THAT ITS WORK IS A ‘BLACK ART’ DIFFICULT TO UNDERSTAND

Traincrew Diagramming ManagerDonna Broomhall with afinalised CrossCountrytimetable.

Studying a platformplan for BirminghamNew Street station isSenior TraincrewDiagramming ManagerJeff Anderson.

Train planning is a crucial keyto Great Journeys goal

TraincrewDiagrammingManager Alan

Hireson planningtimetablechanges.


Creatingrevised driverdiagrams isTraincrew

DiagrammingManager Colin

Pollard.

Department Head Matt Pocock, right, andPossession Strategy Manager John Cherringtonreview new track layout at Reading station.


XCLife p8-9 1/6/12 13:38 Page 1


A warm welcome to the following whohave recently joined the company:

Elliott Gandy, Traincrew Payroll Manager,Birmingham Resource Centre; Skylar Whiting,Reading Retail Service Manager; AndrewAlexander, Reading Retail Service Manager;Philip Robinson, Newcastle First Class Host; IanHarding, Plymouth Retail Service Manager; KatMurray, Birmingham Senior Conductor; DanielCogswell, Birmingham Senior Conductor; DarylBennett, Bournemouth Train Manager; JohnMoon, Newcastle First Class Host; JanMcConnell, Reading Retail Service Manager;Gareth Blevins, Manchester Retail ServiceManager; Ben Partington, Manchester RetailService Manager; Anna Malec, ManchesterRetail Service Manager; Luke Swingle,Birmingham Service Centre Team Member;Joanne L’Anson, Plymouth Retail ServiceManager; Emma Benson, Manchester RetailService Manager; James Clark, Call CentreConsultant, Customer Relations; Stuart Taylor,Call Centre Consultant, Customer Relations;Brett Howell, Birmingham Driver; StacyGreenaway, Birmingham Service Centre TeamMember; Simon Hill, Business Analysis Manager,Revenue; Helen Laidlaw, Call Centre Consultant,Customer Relations; Bryan Lunt, BirminghamDriver; Stephen Johnson, Leicester Driver.

Congratulations to the following whohave received long service awards:

Leroy Richards, Birmingham Driver; BrianChiddle, Derby Driver; Gary Beeley,Birmingham Driver.

Andrew Harris, Plymouth Train Manager;Darren Chiles, Birmingham Driver; JosephHand, Birmingham Driver; Duncan McColl,Birmingham Senior Conductor; Rakesh Bansal,Marketing; Trudie Gandy, Birmingham ResourceCentre.

David Mercer, Birmingham Train Manager;Joanne Greenaway, Birmingham Train Manager;Sam Kent, Bristol Train Manager; Ian Bailey,Bristol Train Manager; James Alexander, BristolRetail Service Manager; Omar Zaman,Birmingham Retail Service Manager; IanHudson, Birmingham Train Manager; KennethCooper, Bristol Train Manager; Lucy Richards,Bristol Retail Service Manager; John Griffiths,Bristol Retail Service Manager; Fiona Hewston,Finance; Ian Farnfield, Leicester Driver; GaryHall, Birmingham Retail Service Manager; LucyChesterfield, Birmingham Train Manager;Ashley Gillies, Edinburgh Train Manager; RogerBrown, Reading Train Manager; LindaStephenson, Bournemouth Train Manager; JohnDaley, Bournemouth Retail Service Manager;Ruth Fox, Birmingham Senior ConductorManager; Andrew Hayward, Plymouth TrainManager; Caroline Teggin, Bournemouth TeamOrganiser; John Shackleford, Bristol TrainManager; Nicola Anderson, Newcastle RetailService Manager; Gary Nevins, Newcastle RetailService Manager; Mike Wingfield, BirminghamTrain Manager; Denis Giulianotti, ManchesterTrain Driver; Sue Pitchford, Birmingham RetailService Manager; Edward Williams, Fleet; JulieJohnson, Newcastle Retail Service Manager;

Anthony Rimmington, Leicester Driver;Vaughan Kearney, Leicester Senior Conductor;Chris Bligh, Plymouth Train Manager; RogerDavis, Birmingham Train Manager; Tim Pogson,Leeds Train Manager; Stephen Dodd,Birmingham Train Manager; Mark Lawrence,Birmingham Retail Service Manager; EmmaDavis, Bournemouth Train Manager; PaulWright, Newcastle Train Manager; Alison Nash,Leicester Senior Conductor; Shawn Collier,Leicester Senior Conductor; Reehan Saeed,Newcastle Retail Service Manager; DavidMcCumskey, Manchester Driver; Paul Wan,Manchester Driver; Andrew Heakin,Manchester Driver; Karen Glancy, NewcastleTrain Manager; Suzanne Fenwick, NewcastleTrain Manager; Mohammed Raqeeb, EdinburghStation Staff; Andrew Neale, Leicester Driver;Fayona Mesquitto, Finance; Mark Johnson,Leicester Driver; David Carlisle, Leicester Driver;Michael Poultney, Leicester Driver; NigelBurford, Leicester Driver; Rachel Johnson,Newcastle First Class Host; Lesley Taylor,Newcastle Retail Service Manager; Craig Stuart,Birmingham Retail Service Manager;Christopher Pedley, Reading Train Manager;Stevie Gorman, Edinburgh Driver; KarenGardner, Newcastle Team Organiser; RichardSwain, Leicester Driver; Darren Reid,Birmingham Retail Service Manager; DavidPrice, Birmingham Train Manager; MichelleNicholson, Birmingham Train Manager; RobKendrick, Birmingham Train Manager; JohnnyPritchard, Birmingham Train Manager; AndrewMacallister, Newcastle Retail Service Manager;Michelle Douglass, Newcastle Retail ServiceManager; Katherine Ginnelly, Newcastle TrainManager; Mark Sheen, Birmingham TrainManager; Susan Busby, Birmingham RetailService Manager; Katrina Mortimer, LeedsRetail Service Manager; Marlon Hawksworth,Bristol Driver; Julia Javan, Newcastle TrainManager; Craig Henderson, Newcastle TrainManager; Alan Dickinson, Manchester TrainManager; Brian Spurling, Plymouth Driver;Daniel Edwards, Plymouth Service Centre;Anthony Taylor, Edinburgh Train Driver; MarkGillies, Edinburgh Driver; David Bennett,Edinburgh Driver; Andrew Moffat, EdinburghDriver; John Owenson, Edinburgh Driver; JamesMcMillan, Edinburgh Station Staff; AnthonyScotto, Birmingham Train Manager; AndrewSear, Birmingham Train Manager; Laura Bates,Birmingham Train Manager; Gillian Nevins,Leeds Train Manager; Mark Ackroyd, Leeds TrainManager; Nicholas Burr, Bristol SeniorConductor; Louise Ellard, Edinburgh TrainManager; Marion Scott, Edinburgh TrainManager; Peter Rowland, Bristol Train Manager;Lyndon Fitzpatrick, Manchester Retail ServiceManager; Brian McCann, Manchester RetailService Manager; Lyndsey Hughes, ManchesterRetail Service Manager; Dominic Gilbert,Regional Manager GW and Southern; AndrewSingh, Leicester Driver; Robert Collins,Birmingham Resource Centre; Dilawer Patel,Leicester Senior Conductor; Russell Broad,Leicester Senior Conductor; Carmen Eidan,Birmingham Train Manager. Apologies to KeithJerrom, Cambridge Senior Conductor, who wasmissed out on the 10 years’ service list in thelast issue.

Best wishes to the following member ofstaff who is retiring:Alan Tregenna, Birmingham Driver (48 yearsservice).

10 YEARS

25 YEARS

40 YEARS

New starters, long service & leavers

CROSSCOUNTRY employees are beingoffered the chance to win a pair of fullweekend tickets with camping to the2000 Trees Music Festival at UpcoteFarm just outside Cheltenham.

The festival of new and undergroundmusic takes place between July 12-14.Festival goers should take tents and will betaken to and from the venue by officialshuttle bus from Cheltenham Spa station.

The tickets are being offered by BigGreen Coach, a specialist ticket and travelcompany dedicated for music events. Thissummer they are operating executivecoach services to a number of festivals andconcerts including Knebworth House for aRed Hot Chili Peppers concert. To enter,simply answer the following questions:

●1 Which of these bands can you see thissummer at Knebworth House? Steps, SClub 7 or Red Hot Chili Peppers.

●2 Near which centre of population is the2000 Trees festival? Plymouth,Cheltenham or Newcastle?

●3 Who won “British Album of the Year” atthe 2012 BRIT Awards? Adele, OneDirection or Mumford & Sons.

Write down the correct answers andsend with your name, job title, contactnumber and email address to Kate Barnes, Employee EngagementAdvisor, CrossCountry, 5th Floor,Cannon House, 18 Priory Queensway,Birmingham B4 6BS.

Closing date is Wednesday June 20. Firstcorrect answers out of the hat will win. Formore details go to biggreencoach.co.uk

Wintop music

festival

weekend

tickets

XCLife p10 1/6/12 14:04 Page 1


HEATHER Smith has an extra-special reason tocelebrate when New Year’s Eve comes around.The music for Auld Lang Syne may have been

written by her ancestor, the celebrated North-Eastcomposer William Shield.

Every December 31 when the Newcastle RetailService Manager hears the strains of the traditionalsong she turns to her mother and says: “They’replaying our tune.”

Heather’s family comes from Swalwell nearGateshead where Shield, the eminent 18th centuryMaster of the King’s Musick, grew up.

Her mother’s maiden name was Shield andHeather often visits nearby Whickham Churchyardwhere there is a memorial to her musical ancestor.

Support for William Shield’s claim to Auld Lang

Syne was strengthened when an academic analysedhis 1781 light opera Rosina and was shocked todiscover the famous tune.

Poet Robbie Burns wrote the words to the NewYear anthem seven years later in 1788 – and somebelieve that he paired them with Shield’s alreadywell-known melody, although the tune may havebeen based on a traditional air.

“It’s always been a big story in our family and alocal historian has confirmed our connection,” saidHeather. “We are all really proud of our forbear – hewrote music which is known across the entire world.

“I lived in Swalwell until I was aged two and Ihave never moved out of the area. My niece gotmarried last year in the church at Whickham whereWilliam Shield is commemorated.”

ERIC Fleming has an unusual connection withthe nation’s favourite soap CoronationStreet. The Derby Driver used to work in aglass factory and he helped to make thestained glass windows for the “snugs” in theRovers Return Inn.

Eric’s contribution to the most iconicpremises on the Street happened 29 yearsago. “I am proud to have made the windows,”he said. “It happened when I worked for afirm in Reddish near Stockport as ateenager.”


PERFORMANCE: 92.4%

DELAY CAUSE:Network Rail 59%, XC 12.5%,other train operators 28.5%





Class 220 – 37,413(Yearly average 50,460: + 9.8%year-on-year)


HST – 18,800 (yearly average 29,324:+119.19% year-on-year)

CATERING SALES:+5.14% on last year


PASSENGER COUNTS:The % of counts successfullycompleted71% (last year 74%)

BusinessSTATS

PROUDDESCENDANT:

Heather Smith at thememorial in Whickham

Churchyard to herancestor William Shieldwho is believed to have

written the music toAuld Lang Syne.

Eric’s secret link with Corrie’s Rovers Return

They play our tune on

New Year’s Eve

XCLife p11 1/6/12 14:09 Page 1


Cherry and Frangipane Tart

INGREDIENTS:2 tins of black cherries,pitted and drained

(for the Sweet Pastry)8oz plain flour4oz butter3oz caster sugar1 large egg

(for the Frangipane)4oz butter4oz caster sugar2 eggs4oz ground almonds1oz plain flouralmond essence

METHOD

Crumb the flour and buttertogether, then add the sugar. Addthe egg and a little milk to bindtogether to make a soft dough.

Line a flan dish with the pastry thenplace some greaseproof paper ontop of the pastry. Place bakingbeans on top of the paper (to weighthe pastry down) then bake this inthe oven for about 20 minutes at180 degrees – this is called bakingblind. After 20 minutes removefrom oven. Also remove thegreaseproof paper and beans. Leaveto cool.

Cream the butter and sugartogether, then add the eggs one byone. Add the ground almonds andflour and mix together.Add 3 to 4 drops of almond essenceand mix in.

Pour the Frangipane into the pastrycase and spread evenly. Scatter thedrained cherries all over theFrangipane – make sure they areevenly spread.

Place the tart in the oven at 180degrees for a further 20 minutesuntil golden brown.

Take out and leave to cool. Whencompletely cool sprinkle a littleicing sugar over the tart andserve with fresh cream.

1

2

3

CrossCountry’s veryown Royal chef JulesBacon, who was oncecook to the QueenMother at the RoyalLodge, offers you arecipe for amouth-watering dish.


PERFORMANCE: 90%

DELAY CAUSE:Network Rail 61.5%, XC 8.5%,other train operators 30%







HST – 12,582(yearly average 27,582: +91.19%year-on-year)

CATERING SALES:+2.8% on last year


PASSENGER COUNTS:The % of counts successfullycompleted

73% (last year 75%)

BusinessSTATS

Right RoyalRecipes

IN THE MOUNTAINS OF ANDALUCIA: Pictured, left to right, Paul Freeman, CrossCountry Driver;Tony Robinson, retired CrossCountry Driver; Nicola Prestage, CrossCountry Train Manager; AdrianDulson, London Midland Driver; Paul Bridges, CrossCountry Driver; Mark Sadler, CrossCountryTrain Manager; and Andy Sear, CrossCountry Train Manager.

SEASONED walkers from CrossCountry ventured into oneof Europe’s wildest landscapes for their latest adventure.Fourteen current and retired staff were in a party that

travelled to a village near Ronda, in the heart of Andalucia insouthern Spain.

The limestone ridges and rocky gorges in the region arenotorious for their lack of consistent signposts and markedpaths. Led by Birmingham Train Manager Andy Sear membersof Birmingham New Street Walking Club took on three walksof varying lengths and difficulty. The easiest was a ninekilometre stroll down the Guardiaro Valley following the riverand railway line. But only the hardiest members of the groupcompleted a 27-kilometre hike taking in the village of Cortesde la Frontera.

The walkers were impressed by the Serrania del Rondoregion which is dotted with Pueblos Blancos or white villagesof Moorish origin.

“One of our walks took us higher than 3,000 feet,” Andysaid. “We never saw a soul and the views were superb.Highlights included caves, vultures and a remote valley.”

● Birmingham New Street Walking Club always welcomesnew members. At least one walk per month is arranged,varying in distance and difficulty.

You can view all the photographs in this issue,and many others we didn’t have room for, in the

picture gallery on the CrossCountry intranet site.

Group take awalk on thewild side

XCLife p12 1/6/12 14:17 Page 1


THESE ADVERTS ARE ALSO INCLUDEDIN THE SOCIAL SECTION OF THECROSSCOUNTRY INTRANET SITE,WHICH IS AVAILABLE AT ALL CENTRES.

CrossCountry staff are invitedto advertise for free in thisquarterly ‘small ads’ column.The section is open to anyone who hassomething to sell, rents out holidayaccommodation, runs a mobile disco, isorganising a football match or anexcursion to celebrate a birthday,wanting to let people know about anight out... or is simply looking toplace an appeal for a specific item. Toplace an advert here contact us at: –[email protected] or [email protected]

lassified

SKEGNESS HOLIDAY HOMETwo-bed caravan, 1 double room, 1 twinroom, comfortably sleeps six. Flat screenTV/DVD, microwave, toaster, kettle.Families and non-smokers only, no dogs.Contact Leeds Train Manager Katie Bibbor Chris Burke on 07921-589938.Bookings also taken for caravans inIngoldmells and Chapel St Leonards –visit www.chapelcaravans.com.

SPANISH SLIPPERS FOR SALEFlossy’s espadrilles, to fit all sizes, togenuine Spanish design. ContactNewcastle Retail Service Manager TimWaters 07825-631944.

CARAVAN FOR HIRECaravan in Filey, sleeps four. Bedding,towels etc. Superb location,exceptionally low rates – £25 per night.Contact Leeds First Class Host EricaCarter 07986-855527.

BASS GUITARErnie Ball Musicman Stingray Bassguitar, with two band active EQ andHumbucking pickup. Schaller BMtapered-post tuners, three coloursunburst ash body. Maple neck andfinger board. A classic instrument in finecondition, pictures available. Offers inthe region of £995.

Call Neil Wignall on 07887 896925for more information.

DISCOUNT RATES FOR HAIRAND PHOTOSCrossCountry staff will receive adiscount if they book hairdressing andphotography services from two firmswhose websites were created by LeedsRSM Alex Wild. Iconic Look, a mobilehairdresser’s in Yorkshire, offers womena personalised look, hair colouring orhair extensions with details atwww.iconiclook.co.uk. A wide rangeof professional photography servicesincluding portrait, advertising,modelling, corporate and travel areavailable at peterhowarthphotography.com, a Leeds-basedphotographic business.

XC

HAZEL McCluskey is already in trainingto compete in Europe’s biggest roadrace – for the sixth time. The Reading

Retail Service Manager is becoming a regularat the Great South Run held annually inOctober in Portsmouth.

The 10-mile route takes in the iconic sitesof the Portsmouth Historic Dockyardincluding HMS Victory.

Last year Hazel joined more than 20,000runners to take part in the South’s equivalent

to the Great North Run, as the climax of ayear of competitive runs. She likes the waythe Great South Run is supported by sponsorsBUPA, with tips on training and a free runninghealth check for those who need it. Nutritionand hydration advice is also available.

“Over the years I have entered a lot ofraces including two full marathons,” saidHazel, who trains twice a week. “It’s a greatway of keeping fit and gives me thinking time away from the trolleys.”

A “sandwich board walk” throughBurton-on-Trent shopping centre gaveCrossCountry some unusual publicity.

Customer Support Controller Ian Beacocktook part in Burton Rotary Club’s SandwichBoard Campaign in March. In return for £50sponsorship from CrossCountry, he carrieda sandwich board on his back advertisinghis employers.

It’s the second year running that Ian hasreceived backing for his participation in the

charity initiative which raises money for avariety of good causes.

Among the beneficiaries are elderlypeople who are taken on trips, lonelypeople at Christmas who are supplied withfood parcels and destitute people abroad.

Ian said: “This year I accompanied myfather George Beacock on the walk – he is aRotary member – and we helped to raise£8,000. We are very grateful for thecontinuing CrossCountry sponsorship.”

Hazel’s run makes

sixth sense

Sandwich board walk is charity bonus

MYMEDAL:

Hazel McCluskeypictured aftercompleting aGreat South

Run.

XCLife p13 1/6/12 14:21 Page 1


Ask me another

At the moment I am…

a team organiser who supplies all frontlinestaff with equipment and information to helpthem to do their jobs efficiently andeffectively.

The best thing about my job is…

being based at the centre of the network.

The most unusual thing that happened tome at work was…

being dressed up as a horse for theCheltenham Races and meeting JohnMcCririck! I had been asked by the marketingdepartment to help them with a promotionat the event.

My most valuable possessions are…

my iPhone and iPad!

If I have time to myself…

I spend time planning my forthcomingwedding – at the moment I don’t have timefor anything else! However I do enjoyshopping and being pampered. I have a highinterest in exploring new gadgets and keepingup to date with the latest technology.

Favourite music, books and films?

My fiancé is a music producer so I listen toevery type of music at the moment. This isallowing me – for the first time – toappreciate different genres. I have a variedtaste in films, but enjoy horror the most.

When I was a child I wanted to be…

a teacher and a police officer – not at thesame time though.

My favourite place in the world…

will be Miami after my honeymoon no doubt!

The famous people I would invite to adinner party are…

The footballers in the Manchester Unitedteam! I was born and bred to support theclub by my dad. I have been to many games –but my fiancé hates football so I probably

won’t be going as much.

The best bit of advice I was ever given…

don’t run before you can walk. The advicecame from a driver at Virgin trains where Iwas Retail Manager.

SANGEETA GURU, a TeamOrganiser at Birmingham NewStreet station, tells us aboutherself. Sangeeta, aged 23, whois looking forward to gettingmarried, has worked on therailways for five years.

SIXTEEN primary schoolchildren weregiven a special railway day out toremember by courtesy of CrossCountryin Cambridge.

The youngsters made the journey toStansted Airport and back as part of aschool project about trains.

They ate their packed lunches on board

at Stansted and were allowed to sit inDriver Phillip Ward’s seat.

“I was approached by Dry Draytonprimary school where my daughter Ellieis one of the pupils,” said Driver ManagerAndy Wells.

“They asked if CrossCountry couldarrange something for them so I made

arrangements to accompany them fortheir trip.” On returning to school, thechildren all wrote letters to Andyexpressing their thanks.

Kirsty Cook said: “Dear Andy, I enjoyedthe trip very much. My favourite part washonking the horn. I learnt that you don’tuse a steering wheel like with a car.”

Primary school pupils treated to special railway day out

SangeetaGuru pictured

on the Concourseat Birmingham

New Streetstation.

XCLife p14 1/6/12 14:24 Page 1

TAGBALLBIKEICESLUDODOLLSLOLLYSLIDEJIGSAWSWINGSCONKERSMARBLESSANDPITSCOOTERTOY CARSCARTOONSHULA HOOPLEAPFROGSKIPPINGSOLDIERSTRAIN SETDINOSAURSSHERBET DIPSKATEBOARDJACK-IN-THE-BOXPADDLING POOLSNAKES AND LADDERS


Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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. . . . . . . . . . . . . . . . . . . . . . . . . Tel. . . . . . . . . . . . . . . . . . .

FOUR prizes including acollector’s item model areon offer in our Summerwordsearch.

The theme is childhoodfavourites, to reflect ourstory about the Thomas theTank Engine weekendorganised by Andy Christie.

A Bachmann model of an00 Gauge Class 220 four-carVoyager, painted inCrossCountry livery, is onoffer together with threeHigh Street vouchers.

Entries should arrive nolater than 31 July. OnlyCrossCountry employeesare eligible to enter.

Simply ring the words inthe grid, cut it out and sendit with your name, addressand phone number to:

Kate Barnes,Employee EngagementAdvisor, CrossCountry,5th Floor, Cannon House,18 Priory Queensway,Birmingham B4 6BS.

NEWCASTLE Centre’sGolf Society played outtheir latest competitionon one of Britain’s mostunusual courses. Theytook their clubs toMagdalene Fields GolfClub, the first or last golfclub in Englanddepending on whetherthe visitor is travellingsouth or north.

The course is situatedfive minutes from thecentre of the ancientborder town ofBerwick-upon-Tweed.

The par-three eighthhole (played over a cove)gives a view of the cliffsleading to Scotland, whilethe 10th looks on to theNorthumberland coastwith Bamburgh and HolyIsland castles in sight.

“It was a great day outwith some magnificentviews,” said golf dayorganiser Nik Douglas.“The overall winner wasBob Gibson, a non-staffmember, and the longestdrive was Newcastle TrainManager John Fenwick.”

The Golf Society, whichis open to all grades,plays at least twice ayear and has previouslyvisited courses atDarlington and York.

Border golfcourse withgreat views

A new Family and Friendsdiscounted travel schemehas been launched for allCrossCountry employees.

The scheme, set up as aresult of suggestions madeat open forums, allowsfamily and friends to enjoyunlimited off-peak travel(after 0930 on weekdays,any time at weekends orBank Holidays) onCrossCountry servicesanywhere on our networkfor one day for £10.

Each employee is givenpromotional PIN codes forpurchasing eight individualtickets which can be used upto 31 March 2013. Thetickets can be obtainedthrough the dedicatedwebsite www.crosscountrytrains.co.uk/staff

Discountedtrain travel

WIN a model Voyager in our children’s favourites wordsearch

THE WINNERS INLAST ISSUE WERE:David Tomlinson – 00 Gauge

Class 220 Voyager; Stuart

Mitchell – £20 Pizza Hut

Voucher; Jennifer Mitchell –

£20 Currys/PC World

Voucher; Richard White –

£20 Vue Cinema Voucher.

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Please indicate the prize you would like to win in order of preference byputting numbers in the boxes.

If the top choice is the model train,write 1 in the box. For your secondchoice write 2 etc.

OO GAUGE CLASS 220 VOYAGER ■£20 CURRYS/PC WORLD VOUCHER ■£20 VUE CINEMA VOUCHER ■£20 PIZZA HUT VOUCHER ■

XCLife p15 1/6/12 14:35 Page 1

16 XC Life Summer 2012 Published by CrossCountry. Telephone 0121 2006038. [email protected]

IF you have a story for thestaff magazine pleasecontact Ron Quenby on07966 424382 or [email protected]

Call us withyour stories

THREE plucky cyclists fromCrossCountry bravedtemperatures of 35 degrees

Centigrade to cycle acrossnorthern Vietnam.

Rod Irving, Paul Bridges andAndy Harriman were eachdrinking 10 litres of water a dayto survive the “unbelievably hot”conditions.

The Birmingham-basedemployees had enrolled on a“Mountain Madness” tourorganised by an adventureholidays specialist and they spent

two weeks on the road. Theyclimbed a total of 10,000 metresthrough a patchwork of ricefields as they and three othercyclists headed deep intomountains.

“The hazy heat was the biggestproblem,” said Rod, who isControl Systems Manager atCannon House.

“We were accompanied by asupport vehicle but we had noproblems with our mountainbikes. The locals were veryfriendly and we had

schoolchildren cheering andwaving us on our way. Strangelymotorbikes and scooters seemedto be the only other vehicles onthe road. Children were ridingwater buffalo in the fields as wepassed.”

The highlight of the trip was agruelling ascent of the Tram TonPass, at 1,900 metres the highestmountain pass in Vietnam.

Rod, together with colleaguesPaul and Andy who are bothDrivers at New Street, covered500 miles during the holiday.

BIRMINGHAM Driver TimCross led a party of 15CrossCountry people on acanoe trip down the RiverSevern from Bridgnorth toAlrey.

Tim, who has expertknowledge in navigatingthe shallows of the river,organised a stop atHampton Loade stationalong the way.

AN underwater swimorganised by BirminghamDriver Team Manager MarkMosley raised money forthe Sport Relief charityduring its SwimathonWeekend.

Members of theBlack CountryDivers Sub AquaClub, of which Markis the Training Officer,swam an average of 3.7miles each underwater atHalesowen Pool, dressed indiving gear with aqualungs.

The club, a branch of theBritish Sub Aqua Club(BSAC), has 20 membersand provides training in allBSAC diver grades.

NEWCASTLE Train ManagerBrian Johnson has written apoem looking back over thefirst 10 years of NewcastleCentre’s existence.

Brian emailed the poementitled, Ten Years On, to allthe employees who werepresent at the Centre’sopening in 2002. It has alsobeen displayed on the noticeboard at the Centre.

Intrepid cyclists inVietnam trek

MEMORIES OF A VIETNAMHOLIDAY ADVENTURE:Paul Bridges, right – sporting asouvenir hat – and Rod Irvingpictured outside BirminghamBullring shopping centre.The third member of the trio, Andy Harriman, could not make the photo-call.

Underwaterswimmingfor charity

Tim leadscanoe trip

Poem forten years

XCLife p16 1/6/12 14:29 Page 1

XC Life Summer 2012

Documents

Transcript of XC Life Summer 2012