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the management and delivery of IP network services

engageIPEngageIP Wireless Suite

An Hotware Wireless X-LIN Joint Venture

Single convergent prepaid and Single convergent prepaid and postpaid platformpostpaid platform

BROADBAND BILLING AND OSS SUITE FOR WISP

• EngageIP is unique in the marketplace, delivering a complete answer to common challenges faced by Wireless ISPs in provisioning and billing their services. EngageIP links our traffic management and WISP billing administration offerings together to form a completely automated system known as the EngageIP Broadband Suite (WISP).

• • The WISP suite brings the level of automation to wireless Internet providers that dial up ISPs currently enjoy when

it comes to adding and managing users. By increasing the level of automation to WISPs our software will help decrease the costs associated with adding new customers. The EngageIP WISP suite will also reduce or prevent revenue leakage. This is one more way our EngageIP WISP Billing and OSS software can help WISPs increase revenue and decrease costs.

The complete infrastructure product consists of the core EngageIP Billing and OSS software and multiple EngageIP Traffic Manager, (four-in-one product which encompasses Bandwidth-on-demand, Caching, Quality of Service (QoS), Router, Perimeter Firewall, with advanced application and port limiting) appliances bundled with the installation of that same software.

PROVISIONING• EngageIP Billing and OSS is a full-featured, centrally managed platform enabling service providers to deliver, bill

and control a variety of billing and administration services at the customer level. Designed to offer a flexible single or multi-point deployment the system effectively provisions, rates, mediates and bills IP services (voice, video, data, or content) regardless of the delivery medium: wireless, fixed wireless, DSL, cable, dial-up, satellite, etc.)

• Our automation software is also beneficial for WISPs looking to leverage their infrastructure to deploy Hot Spots.

The combined functional integration of these two core products, via the EngageIP Provisioner, enables administrators to have complete control over customer access services and delivers automated provisioning for WiFi and Dedicated fixed wireless connection authentication , administration and billing of Wireless Internet Services. With EngageIP your customers and potential customers have a greater degree of flexibility in self-managing their account.

This is a complete product which provides the following business benefits:

• more control of service delivery • allow customers to self provision services • new revenue generating capability from layered services (VoIP) • reduced data bandwidth requirements • increased customer satisfaction • decreased labor costs

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FEATURED SOLUTIONS• ALL-PLAY | CONVERGED | NEXT GENERATION BILLING/OSS• Rapidly launch innovative, profit-rich voice, data, next generation content

and commerce services to the market.• TELECOM | VOIP | INTERCONNECT BILLING/OSS• Deliver the business flexibility to respond to competitive pressures and

prepare for the future growth of the Telecom and VoIP market.• BROADBAND CABLE | DSL | WIRELINE BILLING/OSS• Reduce Time to Market and Increase ROI for Broadband Cable, DSL, and

Wireline service management and delivery. • WIMAX | WISP | WIFI BILLING/OSS• Reduce the cost of ownership for delivering; WiMax, Wireless, and WiFi

services while managing the revenues generated, captured, and collected.• TRAFFIC MANAGEMENT• EngageIP Traffic Manager, all-in-one solution for Service Providers and

Enterprises to regain control of their IP network infrastructure. Features application filtering for peer-to-peer traffic control; bandwidth management; IP policing; caching; and compression.

WIFI BILLING SOFTWARE

• The X-Lin EngageIP WiFi Billing Software suite empowers organizations to deploy a fully automated, manageable and secure Wifi network location. Whether a Hotspot or a corporate mobility center, you can be up and running when the EngageIP WiFi software is installed. Larger installations will take longer to deploy as a wireless infrastructure must be built out. The EngageIP architecture provides centralized command and remote control of a large scale, multi-point Wifi deployment.

X-Lin provides the EngageIP WiFi Billing Software Suite, the most comprehensive answer to the challenges facing organizations deploying WiFi services in a public setting. It is an end-to-end bundled software solution enabling secure authentication, sign-up, metering, billing and services management. With VPN support Corporations can be assured that their data is protected when traveling across the airwaves. Internet Service Providers and Enterprises can now automate and control multi-location WiFi deployments from a central, administrative console, accelerating profitability and employee productivity.

It is common in non-automated WiFi Networks to use MAC address authentication because it is hardware supported. In addition to being insecure (see this whitepaper by email request) MAC address authentication also inhibits the ability to offer a completely automated activation and authentication process. By employing user name and password authentication organizations can be prevent outsider users from gaining access to your WiFi network by listening to traffic on the airwaves.

WiFi in an enterprise requires enhanced security that is available with EngageIP WiFi Suite. From user authentication to VPNs EngageIP provides enhanced WiFi security beyond the security available on the WiFi hardware alone.

TRAFFIC MANAGER • As IP networks grow, management of bandwidth and quality of service takes on greater

significance. EngageIP Traffic Manager allows Service Providers and Enterprise organizations to effectively secure, optimize and control IP Networks with an integrated tool set that encompasses caching, filtering (Layer-7 and P2P) routing, and bandwidth on demand.

The EngageIP Traffic Manager is THE all-in-one solution for Service Providers and Enterprises to regain control of their IP network infrastructure. Available as an appliance or server software solution, it features application filtering for peer-to-peer traffic control; bandwidth management; IP policing; caching; and compression. These technologies are all integrated in Traffic Manager as one solution and accessible through an easy to use web-based graphical interface.

The expansion of IP networking is eliminating the distinction between enterprise and service provider network requirements. Increasingly, enterprises are providing services similar to service providers and service providers are more frequently acting as an extension of corporate networks. This is forcing the deployment of control and management tools into all networks. The co-mingling of public and private IP traffic requires greater security and control in order to ensure proper use and Quality of Service (QoS). EngageIP Traffic Manager gives enterprise and service providers the tools required to effectively police their network. It is available as a point solution in software or appliance form, and also forms a key network edge component to the EngageIP Suite products which together deliver simplified central administration and automated control of user/subscriber functions in IP networks.

One area of IP networking that is experiencing rapid growth currently in both private and public networks is Wi-Fi access. Unlike anything in the past Wi-Fi access is creating unprecedented access directly into the core of the corporate network. Perimeter firewalls are of no use if there is a rogue Wi-

Fi access point behind the firewall allowing IP access directly to the corporate LAN. The access control features of Traffic Manager are specifically designed to thwart this type of unauthorized

access. By requiring user level authentication, VPN server or VPN pass through to the IP network, EngageIP Traffic Manager is the ideal control point to enable and enforce multiple security policies in

public, mixed public/private and quasi-public networks (i.e. Hotspots, Hotels, Education, Hospitals, Retail, Visitor Services).

CACHE SERVER - PROXY SERVER OVERVIEW

• EngageIP Cache Server provides high performance caching and proxy server solution. By using caching to reduce overall bandwidth demand enterprises can reduce costs and enhance performance. The proxy functions allow for network resource optimization. In addition to reducing Internet bandwidth EngageIP Cache Server can be employed on LANs, WANs, or any distributed network (frame relay) to reduce bandwidth consumption and costs.

Content caching provides greater benefit when deployed as close to the edge of the network as possible. By employing multiple Cache Servers an enterprise can both reduce bandwidth and deploy a content delivery network which increases website performance.

EngageIP Cache Server provides a reliable, scalable caching and proxy server solutions for enterprises, service providers and regional office/location deployments.

• ENGAGEIP CACHE SERVER (WINDOWS)• Entry level caching product designed to enable organizations to move content to the edge of the

network. Ideal for enterprises operating their own private network over frame relay or similarly low bandwidth connections.

• ENGAGEIP CACHE SERVER (APPLIANCE)• Performance cache server appliance allowing organizations to take full advantage of their

network infrastructure to manage, distribute and accelerate content and Internet traffic. The EngageIP Cache Server appliances are designed to meet the challenging needs of enterprises and service providers.

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Increased Operating Efficiency

The web centric design of EngageIP Billing allows administrators, partners, customers and resellers to access the system using their browser.

All aspects of the system are managed from a central location with fully integrated security and permission based access assigned to the role of the individual logging into the system.

Built in graphical workflow enocesses egine allows you to automate tasks and customize business pr already in place at your organization to help increase time to market.

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Pre and Post Paid Service Creation Easily and quickly create new service offerings. Including traffic limitations, billing frequency, retail cost, GL tracking, pre-paid, and configurable profile questions to track custom data.

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Automated Rule Based Collections Automate tasks related to post-paid customers that do not pay on time. Create a set of rules based on sending e-mail to the customer, charging interest, opening a ticket internally, or suspending their account.

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Adding Users Add users, or have users add themselves through an easy to use, configurable web interface.

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User OverviewQuickly and easily look up a users account and gain full visibility into their details, packages, next bill date, balance, tickets, and more…

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Ticket TrackingFull ticketing system to track customer requests/issues, and internal task assignment. Screen shots and/or files can be attached to tickets.

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InvoicingTrack Invoices, Payments, and Credits quickly and easily per customer.

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Reporting Real time, flexible reporting engine. Summarize, filter, sort, and export report data from the GUI.

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Traffic Manager – Subscriber GatewayDual Ethernet subscriber gateway supporting, re-direction to walled garden, user authentication, application layer filtering, and caching.

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Self Care PortalAllow customers to perform tasks such as sign up, paying a bill, viewing usage reports, opening or reviewing ticket status, and changing their password.

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Agreement - The agreement is comprised of the following documents:

i) Purchase Agreement ii) Support Agreement iii) Project Scope Document iv) Needs Analysis

Kick off Conference Call - Provides customer with a comprehensive project orientation. Introduces the implementation team, describes the relevant X-Lin solution, implementation processes and outlines the project scope, implementation goals and timelines. The implementation team typically consists of: Project Manager, Application Specialist / Trainer/ Developer(s)

Schedule Installation of Billing Platform - Install must be booked a minimum of 5 business days in advance. This is dependent on the customer having appropriate resources in place.

Business Process Review – X-Lin's Application Specialist gains a detailed knowledge of the internal business operating procedures of a customer's system. Encompasses all major functional areas, helps shape the subsequent recommendations for training and configuration. Completed Needs Analysis and Business Process Review documents.

Install – X-Lin engineers will perform remote installation of EngageIP Billing.

Application Orientation Training - Remote training via WebEX. Orientation covers all major software modules and will be used to facilitate configuration and application use. In some cases, remote training will be used as a follow up refresher.

Intermediate Training - A comprehensive three to five day training period covering all aspects of the system in the context of the customer’s explored business model.

Setup and Go-Live - Vary’s on scope of the project, can range from days to weeks.

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Typical High Level Deployment Expectations

• X-Lin Traffic/Billing Server

X-Lin SolutionX-Lin Solution

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Automate Automate •• Optimize Optimize •• Simplify Simplifythe management and delivery of converged IP network services

engageIP