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![Page 1: Www.viakoo.com Redefining Service. Customer finds the problem Updating the Service Model 2 Manual troubleshooting.](https://reader035.fdocuments.net/reader035/viewer/2022062322/5697bfc41a28abf838ca5cc0/html5/thumbnails/1.jpg)
www.viakoo.com
Redefining Service
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Customer finds the problem
Updating the Service Model
2
Manual troubleshooting
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Moving to a Proactive & Predictive Solution
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Predictive
Proactive
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A category of real-time dynamic business analytics that deliver visibility and insight into data, streaming events and business operations
Operational Intelligence (OI) is the Enabling Technology
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Quality of Service (QoS) metrics
Governance & Compliance database
Real-time Executive Summary
Real-time ExecutiveOversight & Control
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Detects malicious file deletions
Notifies when USB stick is used
Captures failed login attempts on SQL database
Identifies use of “foreign devices”
Securing the Security Network
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Deleted Files
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Eliminate “Informational Truck Rolls”
Automated Alerting
Smarter, Faster Detection & Response
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Fast, accurate, and actionable
Let the best people help, wherever they may be
Mobility Means Better Service
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Support team has shared access to vital
information
Temporary Log-ins
Partitioned privileges
Collaboration eliminates “finger-pointing”
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Patent-pending advanced troubleshooting technology
Trending History MeansQuick Problem Resolution
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Automatic & On-Demand Reporting
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Inventory & Commissioning
Compliance & Status Reports
Operational & Analytical
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Applying Operational Intelligence to Service
On-ramp to the Internet-of-Things (IoT)
Predictive Service
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+ +Secure Cloud Big Data Rules Engine &
Machine Learning
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Unprecedented Visibility & UnderstandingEnsured System Uptime
Improved Service Quality
Practical Solutions from Operational Intelligence
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Redefining Service
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How It Works
Software-only Agent• Customer’s recording servers• Sends diagnostic data to Cloud
Actionable Information• Detection• Suggested Fix• Trending• Task Workflow
C-level oversight
Operations/IT
Contractors
Manufacturers
Proprietary Infrastructure Analytics andRules Engine in Viakoo cloud• Machine learning• Architected for scale3 patents-pending
Viakoo Cloud
Diagnostic Metadata of customer-premises
video network
Video
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Cyber Security by Design
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Common Today New WayTroubleshooting on your live video network
Troubleshooting on a diagnostic model
Contractor’s laptop/USB sticks on site, inside your firewall
Work is done remotely, away from your network
Opening VPNs to outsiders Zero access into your network, Outbound-only
No audit/control of what contractors see inside your firewall
Temporary log-ins with partitioned Privileges
Outsiders have access to your content
Zero exposure to your content