Www.redcom.com +1.585.924.6500 REDCOM Proprietary. ©2011 REDCOM Laboratories, Inc. All rights...

www.redcom.com +1.585.924.6500REDCOM Proprietary. ©2011 REDCOM Laboratories, Inc. All rights reserved.

1083009-001-C 12/23/11

Emergency Response A Communications Perspective


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Introduction

When the situation gets complicated,you pick up a phone and discuss

options with others.

What happens if you can’t?

“Foot Dragging” at its best


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Introduction

Many disasters may disable or completely destroy communications systems and infrastructures

Disasters always occur when you are not prepared

You cannot imagine the composition of the disaster

A response is only possible if you are able to communicate and are prepared

The immediate solution following a disaster needs to be instant communications: satellite connectivity,radios, generators and solar power

Lives can be saved within the first few hours or days —but only if you are prepared with instant communications


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Presentation Agenda

We’ll look at:What’s Left After a Disaster

Types of Disasters and Emergencies

REDCOM Experiences

Preparation & Planning

Suitable Solutions

Phases of Disaster Recovery

Generally, nobody is prepared!


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What’s Left After a Disaster

Potential LossesAntennae/Masts

Outside Plant Wires

Email/Internet Servers

Switching

Buildings

Latent DamageWater

Ash/Dust

Over Voltage

Corrosive Residue

For planning purposes, assume a total loss


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Operating Environment After a Disaster

EnvironmentHot (No A/C)

Humid/Wet

Dirty/Dusty

High Winds

Limited ResourcesFood

Transportation

Power/Fuel

Shelter

Spare Parts/Long Lead Time

Most disasters createsimilar conditions

Disasters are unpredictable!

Prepare for all conditions!


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Three Mile Island Nuclear Accident

Unencrypted Police and Fire Radios

Unencrypted public official communications

CNN brought in RYDER fiberglass truck filled with scanners to monitor official communications

Broadcast sensitive information before even public officials could be briefed

Hydrogen Bubble Hysteria created by CNN

Uninformed speculation broadcast to the public before any credible nuclear experts had an opportunity to assess the situation

Police radio network use terminated; runners used


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Loma Prieta Earthquake Incident

State Disaster Reporting System crashed (literally)

Disc drives destroyed due to shaking causing head crash

Took days to make repairs and re-boot systems

City CENTREX phone system “died” as central offices batteries depleted because generators failed or were out of service

Old retired telephone cordboard in city hall basement was hastily reactivated to allow comms to fire and police stations

Major underground disaster center put out of action because its emergency generators were natural gas driven and area gas main “shake valves” closed, cutting off fuel.

PG&E officials couldn’t communicate due to phone damageand Telco outages

Outside area coordination calls could not get into the region


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Disaster: Earthquakes It’s not “if” but “when”

Selected Major Earthquakesin 2011:

Christchurch, New Zealand (Feb.)

Myanmar-China Border (March)

Tohoku, Japan (March)

Shan State, Myanmar (March)

Fergana Valley (July)

India-Nepal Border (Sept.)

Van, Turkey (Oct. & Nov.)


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Disaster: Cyclones Common in the South Pacific

Major Cyclones:Manihiki, Cook Islands 1997

Vava’u 2002

Chuuk 2002

Guam 2003

Tikopia 2003

Eastern Fiji 2003

Tongatapu 2003


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Disaster: Volcanoes

Major Volcanic Eruptions:Rabaul 1994

Mt. Pinatubo, Philippines, 1991

Mayon Volcano, Philippines, 2009

Iceland, 2010

Mt. Bulusan, Philippines, 2011


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Disaster: Lightning Helps to identify grounding faults, fast!

The bane of technicians everywhere!

Recurs frequently

Can cause equipment lossand latent damage


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REDCOM ExperiencesWe supply and supportthe world’s response teams

Customers:

Dept. of Energy (Atomic)

NATO

Federal Emergency Mgt. Agency

UN High Commission for Refugees

UN Development Program

Nippon Telegraph & Telephone

NASA

Alascom

Honduras Ministry of Health

Worldwide Armed Forces

Los Angeles Fire Department

Dade Co. (Florida)

Embedded REDCOM Response:

Mt. Pinatubo 1991

NY Ice Storm 1991

Cook Is. Fire 1992

Mid-USA Flood 1992

Space Vehicle Crash 1994

Kobe Earthquake 1995

Peace KeepingRwanda 1994

Bosnia 1996

East Timor 1999

Honduras Cyclone 1998

Terrorism 11 Sept 2001

White House 2001

Hurricane Katrina 2005


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Preparation & Planning

Preparation starts NOW

Unfortunately most disaster planning doesn’t actually start until the disaster strikes

Financial PlanningOften funding is released after the disaster

Unfortunately, funding may be channeledelsewhere afterwards


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Technical Preparation

Prepare and test the response equipment

Use familiar equipment where possible

Keep the equipment away from needy hands

Keep cables and connectors with the equipment

Store with related equipment in the same boxes

Do as much configuration & programming as possible now

Reserve satellite spectrum for emergency communications

Will response equipment interface with surviving equipment?


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Suitable Response Equipment Parameters

Must Operate in Hostile Environments

Water ConsiderationsWaterproof

Water Resistant Containers

Humidity

Temperature Considerations100% Operational to 45° C

Not Reliant on A/C

Ash/Dirt/Dust ConsiderationsAvoid Fans & Filters

Avoid Tape & Disk Drives


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Suitable Response Equipment Parameters

Wind ConsiderationsMasts/AntennaeNot Deployable

GSM Not Deployable

Limited Power/FuelGenerators

Solar Power

TransportationShock Resistant

Lightweight

Small

InterfacesQuick connect ability

Subscriber lines

LSRD/GSRD (simplicity)

VSAT

Radio

Modems

Stand-alone cellular


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Suitable Equipment for Disaster Recovery

REDCOM Rapid Response System

Radio NetworksChannel assignments

Interconnect through switch

Telephones

Spooled Waterproof Cable

Satellite Modems

GeneratorFuel & Oil

Solar or Hybrid

Computers

Email Access


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Suitable Equipment for Disaster Recovery

Multiple Sub-NetworksIntegrate

Access to Gateway

Flexible Gateway

Microwave

LSRD = Long Haul

Point-to-Point Wireless Subscriber

Computers/Routers

Operator CenterLocate Phone Book


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REDCOM Portable Communications Systems


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Disasters: The Recovery Where’s my service?

Response Phases: First Response Team

Crisis Management

Relief Agency Support

Service Restoration


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Disaster Response Phase One First Response Team

Evaluation Role

May be On-Site During Event

Prepared for Short Duration Stay

Light Transport

CommunicationsMinimal Equipment

Local Communications

No or Minimal Backhaul

Self Sufficient Power

Solar

Solar Hybrid


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Disaster Response Phase Two Crisis Management

Multi-Discipline

Limited Transport

Single Command Point

Integration of Communication Elements

Relay Needs to Home

Communications

Central Telephone System

Organized Radio Networks

Higher Bandwidth to Home

Limited Backhaul

Localized Limited Power


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Disaster Response Phase Three Relief Agency Support

Multiple Agencies

Extensive Equipment Requirements

Communications Network

Should be Interconnected

Multiple Interfaces

Email

International Relay Required

Who’s Paying?


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Disaster Response Phase Four Replacement & Cleanup

Can the response package be left on-site?

Is there equipment that survived?

Will it integrate with existing Network?

Can response package be replaced?

Emergency crews want to go home

Who owns what?Ensure your equipment is marked

EquipmentMake sure service is available

Re-package properly

Keep connectors & cables

Sort out at home immediately


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Conclusion

Start planning now

Plan for all typesand levels of disaster

Create Disaster Response Package(s)

Have a plan for meansand level of response

Be prepared to provide service

You must act now!

Waiting may be deadly!


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Contact Information

HeadquartersUnited States of AmericaOne Redcom Center,Victor, New York 14564-0995Phone: 585-924-6500E-Mail: [email protected] site: www.redcom.com

InternationalGermanyOtto RupprichtMurrhardter Straße 28,71522 Backnang Phone: 49-7191-60189 Mobile: 49-171-7344962E-mail: [email protected]

InternationalFar East Tech SupportTun-Hua South Rd.Section 2No. 59, 12th Floor -1,Taipei, Taiwan R.O.C.Phone: 011 886 22 707-6677 E-mail: [email protected]


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Disclosure

The information presented in this presentation is subject to change without notice or obligation.

Content produced by third parties is not necessarily endorsed or supported by REDCOM.

The REDCOM name, logo, SLICE®, and TRANSip® are registered trademarks of REDCOM Laboratories, Inc.

ClusterNet™, CommandSet™ and SLICE® 2100™ are trademarks of REDCOM Laboratories, Inc.

CLASSSM is a service mark of Telcordia Technologies, Inc.

REDCOM products are covered by one or more U.S. and international patents.

©2011 REDCOM Laboratories, Inc. All rights reserved.

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