Www.ncdot.org - Traffic &Travel North Carolina’s 511 Floodgate System Where your travel...

www.ncdot.org - Traffic &Travel

North Carolina’s 511 Floodgate

System

Where your travel information begins


NC 511 Program Content

Ferries

Public Transportation

Trains

Tourism

NCDOTCUSTOMER

SERVICE

Blue Ridge Pkwy

NCDMV

RoadConditions

511

Great Smoky Mtns.National Park

Virginia

Weather


Launched system on August 25, 2004 Total calls to date 1,100,000 + Average calls per month: 55,000+ Roads covered: 135 Miles Covered: 13,450 Segments covered: 366 Most robust system in the US On average, ranks 4th in call volumes in the

nation per month

NC 511’s SystemWhere your travel information begins


511 System Features

Multi-modal Voice activated/recognition system Points to 800 toll free number: a

free call to users Floodgate messages No Busy Signal to the caller

68 ports 92 ports for queued calls

Local Road Condition Content for the major metropolitan areas.

Weather impacts that could affect travel: forecasted current

Call persistence Call interruption



Menu TreeIntroduction

“Welcome to the NC 511 Traveler Information Line”

Main Menu

You can say ‘main menu’ at any time to return to this menu. If you need instructions, say ‘help’. To hear

instructions for using your telephone’s touch tone keypad to answer the question, press 88 or “TT” for touch-tone. Now, do you want information about ‘highways’, ‘public

transportation’, or ‘other services’? You can also get travel information for ‘other states’. What would you like?

Floodgate Message

Highways Public Transportation

Other Services

Other States

Weather



Recordable over the phone Starting, Metro areas (5), Transit, Rail,

and Ferry Ability for only one Enable/Disable Re-record in entirety if conditions

changed Mandatory Floodgate for all callers

NC 511 Floodgate Features - THEN Where your

travel information begins


Phone and Web Multiple Floodgates (3) County Floodgates Record Description Record Floodgate Start/End Dates Start/End Times Mandatory/Non-Mandatory Barge-In Verification for each setting Set Play Order Termination of Call

NC 511 Floodgate Features - NOW



NC 511 Floodgate Web Features



Benefits of New Floodgate Tool

Ability to have multiple Floodgates within a category

Don’t have to re-record all settings Reduces chance for errors Don’t have to get up during the wee

morning hours to change/end floodgates

Callers are not inconvenienced



Questions?

Jo Ann Oerter(919) 233-9331, ext. [email protected]


Www.ncdot.org - Traffic &Travel North Carolina’s 511 Floodgate System Where your travel...

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