Www.nb2bc.co.uk e-Collaboration Uncovered! 15 th May 2007 Martin King-Turner.
-
Upload
erica-bailey -
Category
Documents
-
view
213 -
download
0
Transcript of Www.nb2bc.co.uk e-Collaboration Uncovered! 15 th May 2007 Martin King-Turner.
ww
w.n
b2
bc.
co.
uk
e-Collaboration e-Collaboration Uncovered!Uncovered!1515thth May 2007 May 2007
Martin King-TurnerMartin King-Turner
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
The National B2B CentreThe National B2B Centre
Expert
Impartial
E-Business
Advice
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
By 9.30am today you will….By 9.30am today you will….
Understand Collaboration and e-Collaboration
Recognise the business benefits of e-collaboration within your organisation
Know what your technology options are and understand the decision criteria
Be motivated to get started
ww
w.n
b2
bc.
co.
uk E-Collaboration: E-Collaboration:
What does it mean for What does it mean for you?you?1515thth May 2007 May 2007Denis PelychDenis Pelych
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
E-Collaboration ... what does it E-Collaboration ... what does it mean?mean?
OED Definition of collaboration:
“work jointly on an activity or project”
Latin words collaborare and cooperari both mean:
“work together”
So, do we mean cooperation or collaboration?
Collaboration is really about working in real time, as we do with colleagues in meetings every day
E-collaboration refers to the use of electronic tools and the internet to work together ...
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Cooperation or Collaboration?Cooperation or Collaboration?
Creating a new business plan
Managing a product launch
Developing a tender response
Delivering a customer project
Coordinating a legal case
Managing an emergency response
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Why bother changing your ways?Why bother changing your ways?
Global competition: speed, cost, professionalism
Shorter product cycles and “time-to-market”
Customer demands for excellent services
Consortia tenders and delivery partnerships
Crisis or disaster management responses
Capability, Productivity & Time Savings
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
To recap, collaboration is ….To recap, collaboration is ….
Sharing information and ideas
• Exchanging documents
• Giving presentations
• Communicating …
Getting work done together
• Creating documents
• Delivering training
• Resolving issues …
… As if in the same physical location
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
“… “… but, successful e-but, successful e-collaboration is all about teams, collaboration is all about teams, not the technology”not the technology”
Find a good team leader and champion
Align the use of collaboration technology to your key business or project processes
Identify and build upon an over-arching goal that can be embraced by the whole team
Work hard to build trust between team members
Have a clear action plan for doing the work
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Case Study Examples Case Study Examples ……
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Virtual Wealth Management Virtual Wealth Management
Business Challenge
• Create a high margin, virtual IFA model - startup business
• No staff, no offices
• Min. overhead, Max. flexibility
E-Collaboration Solution
• WebEx WebOffice for client data, reporting and documents
• Associate Advisors and Para-planners use online wealth mgt tools & services
• PAYG Virtual services call handling, office admin.
Previous Method
• Traditional IFA Model
• Employed advisors + serviced offices + secretary/admin. staff
• Networked office IT + server applications + maintenance
Resulting Benefits
• Low overheads - no staff or employment costs
• Min PCs investment - no IT infrastructure to manage
• Cost directly relate to revenue
• High profit, good cash flow
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Property ConveyancingProperty Conveyancing
Business Challenge
• Be ready to offer HIP based services
• Bring all parties together collaboratively
• Exploit the new technology
E-Collaboration Solution
• SharePoint repository to store all documents
• Groove workspace to manage and track progress
• Buyer / Seller monitor progress through their browser
Previous Method
• Long drawn out process
• Unwieldy paperwork
• Improper completion
• No control for Buyer or Seller
• Loss of fees
Resulting Benefits
• Shorten the process from 8 weeks to 48 hours
• Introduce a “best practices” approach
• Everything cleared and checked in advance
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Specialist Engineering SolutionsSpecialist Engineering Solutions
Business Challenge
• Multiple clients and projects
• Dispersed project team and subcontractors
• Threat of low cost competition
• Pressure to reduce time to market and prices
E-Collaboration Solution
• OPM Creator for web-based project management, file sharing, tasks, communication, and web cam monitoring
• 24/7 access to project data via the online workspace
• Project based collaboration
Previous Method
• Email for sharing files, CAD drawings and technical documents
• Telephone/email for project updates
• Extensive travel and meetings
Resulting Benefits
• Reduced project costs and time to market
• One central area for all project data and communication
• 30% reduction in project costs
• Improved customer feedback and satisfaction
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Management ConsultantsManagement Consultants
Business Challenge
• Multiple, concurrent client projects in different locations
• Distributed workforce; on-site work
• Rising cost of travel reducing profits
E-Collaboration Solution
• Groove for end-to-end client case management; file sharing, project execution, messaging
• MTG managers monitor consultants’ progress virtually
• Clients observe and provide feedback in workspaces
Previous Method
• Email for sharing files, communicating project updates
• In person client meetings
Resulting Benefits
• Reduced project costs
• Fewer emails and long distance phone calls
• Higher quality client reports
• 20% reduction in travel costs and 5% increase in profits
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Avoid overheads
Increase efficiency
Improve quality
To summarise, e-collaboration To summarise, e-collaboration will allow you to ...will allow you to ...
Work virtually
• Avoid staff costs
• Avoid office overheads
• Avoid unnecessary travel => work online together
Improve communication
• Presence, availability, status => more frequent contact
Speed up the working cycle
• Respond to events, alerts => work faster, in parallel
ww
w.n
b2
bc.
co.
uk
E-Collaboration E-Collaboration TechnologyTechnology1515thth May 2007 May 2007Ray JordanRay Jordan
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Collaborative technologiesCollaborative technologies
Discussion fora
Instant messaging
Presence
Alerts
Sharing
Workspaces
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
EmailEmail
The least effective tool for action
• Is it acted upon?
• Is it clear and understood?
• Messages get lost in a mass of junk
• Messages are easily ignored … if you have to chase people, then what was the point of the email?
• You cannot negotiate using email
Email is a notifier – not a motivator
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Discussion foraDiscussion fora
Very effective for Q&A
Push notification and searchable helps
Needs a good moderator or champion
... And look out for Blogs & Wikis
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Instant messagingInstant messaging
50% of the world’s online community use it
Real time text-based communication between individuals online at the same time
A critical tool for virtual teams;
• Start acting as if physically co-located
• Instant action gets instant response
Compliments voice calls;
• Will save you time for simple exchanges
• Simultaneous communication with voice
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
PresencePresence
Provides visibility of people’s presence and status in a virtual “building”, “room” or “space”
Alerts team members that others are available for interaction;
• Gets people acting as if co-located
• Permits as hoc meetings
• Accelerates negotiation
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
AlertsAlerts
Proactive Alerts
Selective Monitoring
Status and Changes
Team Engagement
Persistence drives progress!
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Information SharingInformation Sharing
Documents … File Sharing
… Reviews & Co-editing
Calendars … Team Whereabouts
… Organising Meetings
Data … Team Data & Workflows
… Management Visibility
… Distributed Data Mgt
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Collaborative workspacesCollaborative workspaces
Multiple tools in an integrated suite
Built-in access management
Consistent look & feel
Easier to use
Supported
What is the best option for you?
ww
w.n
b2
bc.
co.
uk
What’s the right tool for What’s the right tool for me?me?1515thth May 2007 May 2007Ray JordanRay Jordan
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Choosing the right tool …Choosing the right tool …
Team/WorkingPractices
Information/DataSecurity
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Factors to consider …Factors to consider …
Work Practices:
Familiarity with collaborative working
Familiarity with collaboration technology
Team members are from different organisations
Working style and pace
Team mobility
Data Security:
Network security
Information security
Data protection risk
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Work Practices: Are you ready?Work Practices: Are you ready?
Are your current work practices traditional or progressive?
What level of new working practices will be acceptable?
How much new or additional IT can your team cope with?
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Work Practices: Dynamic TeamsWork Practices: Dynamic Teams
Team members from different organisations?
Constantly changing team members?
You need to control access rights
Simple controls minimise your Administration time
CentralisedControls
AccessControls
MemberControls
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Work Practices: MobilityWork Practices: Mobility
Source: When the Workplace Is Many Places, Harris Interactive
50% of the worker population spends some or all of their time working “away from the office”
• Home
• Remote site, hotel
• Customer site
33% are in the office, but regularly working with people who are “away from the office”
• Applications and systems
• Business processes
• Information access
• Team collaboration
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Work Practices: Style & PaceWork Practices: Style & Pace
Cycle time
Response time
Real time collaboration
Compulsive or reluctant communicator
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Work Constraints: ConnectivityWork Constraints: Connectivity
Web based solutions
• You must have a connection to work!
Little or no connectivity
• Must be able to work offline
• Automatic synchronisation
Access to a network
• Security (Admin rights, controls, firewalls, etc)
• Complexity (compatibility with other software)
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Data Security: What are the Data Security: What are the risks?risks?
What data do you hold?
Personal Data
Client Sensitive
Commercially Sensitive
Contract Sensitive
Consider
• Confidentiality
• Authentication
• Data Integrity
• Compliance
Consider
• Confidentiality
• Authentication
• Data Integrity
• Compliance
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Finally, the technology options …Finally, the technology options …
Integrated Collaboration Suites
Peer-to-Peer e.g. MS Groove 2007
Client-Server e.g. IBM Lotus Domino-Notes
Web Service e.g. WebEx WebOffice, MS SharePoint
FREE Web Collaboration Tools
VoIP Telephony e.g. Skype & MSN Messenger
Web Conferencing e.g. Spreed.com & Vyew.com
File/Calendar Sharing e.g. MS Office Live, 4Shared.com, Foldershare.com & Google Apps
Calendar Sharing e.g. Meet-o-Matic
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Q&A SessionQ&A Session
Questions that everyone will be interested in
B2B Centre consultants will also take your questions in the Advice Centre
ww
w.n
b2
bc.
co.
uk
Getting GoingGetting Going
1515thth May 2007 May 2007Denis PelychDenis Pelych
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Hosted Service Demonstrations Hosted Service Demonstrations ……
MS Groove 2007 (Virtual Office)
• Generic e-collaboration features
WebEx WebOffice (Web Office)
• Small business management tools
OPM Creator (Web Project Office)
• Engineering contract environment
MS SharePoint (Collaboration Portal)
• Project management environment
All solutions are available on FREE 90-day trial with B2B Centre consulting support
ww
w.n
b2
bc.
co.
uk
© 2007 NB2BC
Advice CentreAdvice Centre
Q ui ckTi me™ and aTI FF (LZW) decompressor
are needed to see thi s pi cture.
Q ui ckTi me™ and aTI FF (LZW) decompressor
are needed to see thi s pi cture.
Q ui ckTi me™ and aTI FF (LZW) decompressor
are needed to see thi s pi cture.
Q ui ckTi me™ and aTI FF (LZW) decompressor
are needed to see thi s pi cture.
Q ui ckTi me™ and aTI FF (LZW) decompressor
are needed to see thi s pi cture.
Q ui ckTi me™ and aTI FF (LZW) decompressor
are needed to see thi s pi cture.
Q ui ckTi me™ and aTI FF (LZW) decompressor
are needed to see thi s pi cture.
Q ui ckTi me™ and aTI FF (LZW) decompressor
are needed to see thi s pi cture.
WebEx WebOffice
MS Groove 2007
OPM Creator
MS SharePoint