January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Disaster Preparedness Managing Crisis Through Planning January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Iwatsu Overview Iwatsu Electric 75 years making communications systems Iwatsu Voice Networks local application software development Enterprise Communications Server (ECS) 1024 port CPE QuadFusion Technology SIP,H.323.,TDM,VOIP 250 North American dealers January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida A 2006 AMR Research study showed that only 32% of businesses have a disaster preparedness plan in place. According to a Harris Interactive survey in 2004, 54% of executives from Fortune 1000 companies admitted to having a technology disruption because they werent adequately prepared. KPMG Risk Advisory Services and Continuity Insights Magazine conducted a 2005 survey that reported 43% of businesses damaged in a disaster close for good. In an AT&T survey in 2006 only 3 of 5 companies that have a disaster plan have tested it in the last 12 months. January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Crisis versus Disaster Crisis A crucial or decisive point or situation; a turning point. Loose your T1/PRI/Power Hackers Server/Equipment failure Disaster - An occurrence causing widespread destruction and distress; a catastrophe Flood Terrorism Pandemic January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Hackers and Equipment Failure More likely that risk will come from someone INSIDE your company! Internal controls, policies and procedures Firewall Anti-Virus/Anti-Spyware software Backup data Fault Tolerant servers Power Failure back-up Redundant mission critical components January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida But What About Catastrophic Loss January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Disaster Recovery Disaster Plan Where will you go? How will you communicate? How will your customers communicate with you How will your vendors communicate with you Who will answer your phones? January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Backup Alternate Location Location 1 CPE Backup Location January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Hosted AutoAttendant Acts as overflow and backup No CPE Location agnostic Customer transparency Iwatsu embraces both CPE and Hosted solutions January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Hosted Services Iwatsu partners with Aizan for application based hosted services Reverse 911 / Mass notification IVR Hosted 800 Automated Voice Attendant ( overflow and backup) January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Safeguarding Assets Defining Assets Data Equipment Voice Equipment People January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Rita Evacuation January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida USA Case Study Employees call in to IVR report whereabouts Use ID number to get job specific information Outbound calling contacts all employees in under 5 minutes Employee Emergency Accountability Response System January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida USA Requirements Communications to be effective, must be continuous, predictable and 360 January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Testing the Plan A well designed plan has declining value if not exercised and tested as valid. Must be exercised frequently to ensure contact points are current Staff churn vacations role changes illness Must be familiar to minimize in-incident training Must consider event stress Family vs. Employer responsibilities nice to know the truth Decision protocols must reflect the urgency of the event Will they work? Are there secondary communications required for Share/Stakeholders? January 22-26, 2007 Ft Lauderdale Convention Center, Ft. Lauderdale, Florida Plan for crisis and disaster Its better to be prepared and not need it, than to need it and not be prepared. We want you to be part of the 50% that recovers! Visit Iwatsu Booth 812