www.eu-etics.org

INFSOM-RI-026753

SA2 OverviewSA2 Overview

Valerio VenturiValerio Venturi

WP leaderWP leader

2

INFSOM-RI-026753

Summary

• Goals and objectivesGoals and objectives• High level plans and timeline High level plans and timeline • WP TeamWP Team• MetricsMetrics• ExpectationsExpectations

INFSOM-RI-026753

Goals and objectives

• Support– Organize and provide a first-level user support, defining escalation

procedures, define an on-line frequently asked questions, and produce a set of guidelines for new infrastructures

• Requirements– Collect and understand user and infrastructure requirements, provide

procedures to prioritize requirements according to their relevance and importance, identify solutions and develop them whenever possible, helping SA1 integrating new implementations in the ETICS system

• Integration– Consider HPC and aerospace community as new infrastructures, help

them to integrate the ETICS build, test and certification services in their applications, identify infrastructure services that can be applied to the ETICS system, like job management and security services

• Performances– Analyse the current ETICS services, identify the ETICS services with

low performances with respect to efficiency, scalability, fault-tolerance and usability, define procedures to trace the performances of the ETICS services, define solutions and develop them whenever possible

INFSOM-RI-026753

High level plans and timeline

• Tasks

SA2.1 Work Package coordination

SA2.2 Infrastructures support

SA2.3 Analysis of user requirements and implementation strategies

SA2.4 Extension of the ETICS Service to new infrastructures

SA2.5 Evaluation of ETICS services on the field and strategies for their improvement

SA2.2

DSA2.1 User Support Procedures

M03

DSA2.5 Guidelines for adopting ETICS as build and test system

M15

SA2.3

DSA2.2 New infrastructures evaluation plan

M06

SA2.4

SA2.5

DSA2.3 Infrastructure services integration - Analysis

M06

DSA2.4 Infrastructure services integration - Implementation (Part 1)

M12

DSA2.6 Infrastructure services integration - Implementation (Part 2)

M20

• Tasks plus deliverables

INFSOM-RI-026753

High level plans and timeline

• SA2.2 Infrastructures support – Partner INFN, VEGA, FZJ, SZTAKI, 4DSOFT– First deadline DSA2.1 @ M3– Plans

– M1.5 Start working on FAQ– Phone call with NA2 next week?

– M1 evaluating different processes for user support– Existing user support (Microsoft, Ubuntu)– EGEE user support (GGUS)

– M2.5 deliverable for M3

INFSOM-RI-026753

High level plans and timeline

• SA2.3 Analysis of user requirements and implementation strategies– Partners INFN, VEGA, FZJ– First deadline DSA2.2@M6– Plans

– We already have a couple target applications from VEGA and FZJ– Verify platforms

– M1 INFN provides info for VEGA and FZJ to be able to collect requirements

– rumors of an internal training, would help a lot

– M1.5 start collecting requirements– VEGA, FZJ for new infrastructures and applications

– INFN for existing

– M2.5 start requirements analysis

INFSOM-RI-026753

High level plans and timeline

• SA2.4 Extension of the ETICS Service to new infrastructures – Partner INFN, VEGA, FZJ– First Deadline DSA2.3@M6– Plans

– M1.5 start collecting information (input JRA1, JRA2 needed?)– UNICORE

– gLite

– M2.5 start analysis

INFSOM-RI-026753

WP team

• Valerio Venturi, INFN, WP Leader• Marco Canaparo, INFN• Michele Carpene’, INFN • Michele Pace, INFN• Elisabetta Ronchieri, INFN, WP Deputy• Andre Giesler, FZJ• Robert Lovas, SZTAKI• Uwe Mueller, VEGA• Eva Takacs, 4DSoft

• Internal meeting once a week every Thursday afternoon at 16:00

INFSOM-RI-026753

WP Metrics

• Support– Number of support tickets– Average time a ticket is open– Number of tickets exchange with other support services (like

second-level support)– Amount of discussion on mailing lists– Time spent on problem– Number of people impacted per problem– Number of users/infrastructure providers supported by ETICS

• Requirements, Integration– Number of implemented requirements– Total number of open/close bugs over time

• Performances evaluation– User satisfaction with non functional performance

INFSOM-RI-026753

Expectations

• Infrastructure Support– Collaboration with SA1 and NA2

• User requirements– Fed back to JRA1 and JRA2

• Extension of services to new infrastructures– JRA1

– Job Management Service interface

– JRA2– Test interface

• Evaluation on the field– Collaboration with SA1