Www.esd-toolkit.org supported by a local government initiative sharing nationally to improve...
-
Upload
herbert-harrison -
Category
Documents
-
view
213 -
download
0
Transcript of Www.esd-toolkit.org supported by a local government initiative sharing nationally to improve...
www.esd-toolkit.org
supported by
a local government initiative
sharing nationally to improve services locally
A-Z & Knowledge Base Project
Sheila Apicella
supported by
sharing nationally to improve services locally
a local government initiative
New initiatives
Service
Professionals
Information Assurance
More for less!!
Identity Management
Delivering services in partnershi
p
Standards & Common
Infrastructure
Joining up the dots!!
Efficiencies/ improved customer access
Shared Culture
supported by
sharing nationally to improve services locally
a local government initiative
esd-toolkit has been around to support Local Government for quite a while…….
• 3 London Boroughs & Porism Ltd formed project group• A steering group set-up in Autumn 2000• LAs across the country contributed best practice/guidance • esd-toolkit application live - July 2002• Rapid take up & developments• LGOL funding 2004/05 and 2005/06
supported by
sharing nationally to improve services locally
a local government initiative
Five years on
• Focus
• Objectives
• Strategic positioning with major initiatives across the public sector and within the local government agenda
• National agenda and local priorities
• Governance and regional partnerships
supported by
sharing nationally to improve services locally
a local government initiative
What is esd-toolkit?
• 14,000 + registered users – includes all LAs• 90+% have their own web space and model• 10 toolkit local communities – now includes
Scotland!• 9 special interest groups – thematic• Accredited toolkit practitioners
– training, peer support, beta testing
• Steering group, programme boards– development – engagement - controlled lists, core
content + standards
supported by
sharing nationally to improve services locally
a local government initiative
esd-toolkit – what is freely available!
http://www.esd.org.uk/standards/
supported by
sharing nationally to improve services locally
a local government initiative
Controlled Lists, Standards and schemas
• LGSL & SLGSL- Local Government Services List defines what LAs deliver and is being expanded to cover public sector services delivered in partnership
• LGATL - Local Government Agency Types List the types of agency responsible for delivering services.
• LGTL - Local Government Resource Type List “types” of electronic resources
• LGAL - Local Government Audience Type List defines the types of citizen to whom a service or local government resource is relevant
• LGBCL - Local Government Business Category List for populating the e-GMS 'subject' element for business related resources (in addition to IPSV)
• LGChL - The Local Government Channel List standard definitions of access/delivery channels
• LGCS - Local Government Classification Scheme supports Data Protection, FOI and records management
• LGDL - Local Government Directory List defines the generic structure of a UK local authority
• LGIL - Local Government Interaction List types of interaction has been used to help measure BVPI 157 – now does lots more!
• LGNL & SLGNL - Local Government Navigation List enables a user friendly web interface
• IPSV – Integrated Public Sector Vocabulary to help search and find electronically held resources across the public sector
supported by
sharing nationally to improve services locally
a local government initiative
What are the advantages of subscribing?
• Significant extra reporting options • Xml and csv upload facilities to assist transfer of material
to your own web space and other systems eg CMS and CRM
• Access to a wider range of discussion forums • Access to on-line documents promoting knowledge
sharing from the enthusiastic toolkit user community • Private web space - create, revise and analyse your own
local structure tree linked to the ‘core’ tree• Understand and cost what you deliver• Add services delivered in partnership and Partners
supported by
sharing nationally to improve services locally
a local government initiative
Understand what you do
Architecture• dynamic model of local government• lists + architecture + LGSL/LGNL/IPSV etc• core - shared + tailored models• content + templates• standards + self-assessment• inspections/requirements/reports• process maps• FAQs and forms
supported by
sharing nationally to improve services locally
a local government initiative
Manage, monitor, measure, report
Infrastructure• management – locally administered - shared• monitoring – measuring - reporting• statistics - benchmarking• compare + contrast + share• corporate dashboard + my toolkit• news – dissemination• events - booking
supported by
sharing nationally to improve services locally
a local government initiative
Who’s there to help?
People from Local Authorities across the UK• toolkit local communities• working groups – peer support• projects database• forums• people finder• news and information• communities + micro-sites• self-assessment
supported by
sharing nationally to improve services locally
a local government initiative
What’s in it for…
• CEOs– more than 13,500 staff using across LAs– improving how organisations work
• Heads of finance– support business cases for process change– audit trail with potential to identify unit transaction
costs across channels
• Business process/change managers– record more information about processes– rate usefulness of process maps and documents
supported by
sharing nationally to improve services locally
a local government initiative
What’s in it for…
• Customer service– metrics against channels demonstrates benefits of providing
+ marketing shift– links to delivery standards, FAQs, examples, templates
• Heads of efficiency/e-champions– linking to efficiency savings reporting– RCEs involvement re sharing best practice information and
networking service experts
• Web masters– metrics to demonstrate provision/marketing effect– DirectGov + LocalDirectGov– accessibility and usability improvement
supported by
sharing nationally to improve services locally
a local government initiative
esd-toolkit objectives
• Enable local government and partner organisations to optimise shared knowledge and expertise – to meet their dynamic agenda and Make a real change for the better in customer focused service delivery
• Develop practical help and relevant solutions to challenges by facilitating collaborative ways of working
• Help local authorities and others in the public sector to maximise efficiencies and evidence return on investment
supported by
sharing nationally to improve services locally
a local government initiative
Thank you for listening
[email protected] 692989
http://www.esd-toolkit.org
http://www.esd.org.uk/projectscotland