Www. metricedge.com © Copyright 2012 iWare Logic Technologies Pvt. Ltd. metricedge.

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© Copyright 2012 iWare Logic Technologies Pvt. Ltd.

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Disclaimer

All other trademarks, service marks and logos used in this webinar are the trademarks, service marks or logos of their respective owners.

The views expressed in this presentation are views of the speakers and do not necessarily reflect the views of metricedge.

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Wouldn’t it be great if we all had beautiful minds?

Dr. John Nash, who shared the 1994 Nobel Prize in Economic Sciences, is a rare individual with unknown algorithms working in his mind, who can identify patterns in mountains of seemingly random numbers. Apparently, his mind, processes huge arrays of numbers and arrives at conclusive, actionable intelligence, merely by looking at them!

The movie on his life, “A Beautiful Mind”, powerfully portrays this uncanny ability.

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Enter MetricEdgeMaking sense of Information

Wouldn’t it be great if we had “A beautiful mind”?

Then we would see patternswhere other see merely numbers

a u t o m a t I c a l l y …

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Understanding BI Landscape

Degree of intelligence employed

Co

mp

etitive advan

tage

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Where do CIOs spend time?

A survey of 1400 CIOs was carried out by CXO Systems. Key findings included:

IT executives spend more than ONE DAY a week gathering informationFrequency and importance of data collection of different functions does not correlate well.Multiple Information channels demand bottom up collation.

These graphs are taken from the report:

Percentage of CIO’s time spent on Gathering information!!

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So! Taking data or Taking decisions?

Do you spend time making data rather than making sense of it? Would you rather cook reports or read them to take decisions?Solution: An intelligent system of collating

multi-source, multi-platform, multi-format data

into a ready source of collated reports updated at desired intervals

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An ideal solution must have…

On the output Side…Readymade library of built-in reports based on best practices ITIL, COBIT, ISO 20 000 ISO 27 001, et al.

Ability to construct ad-hoc reports easily

Data mining capabilities Reporting capabilities for static as well as drill down reports Combined reports from disparate data sourcesLive Dashboards for Senior executivesScheduling and automatic distribution of reportsHigh granularity of access controls

And on the input side…Built-in integration with multiple data sources from multiple ITSM/BSM vendor solutions, databases, streamsData model must be extensible for future dB technologies

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How did we build MetricEdge?

Our Expertise:ITIL ITIL Expert ConsultantsOwn ITIL Courseware Thought leadership ITSM Expertise onBMC BSMIBM Tivoli HP Service ManagerBusiness Intelligence>50 Team Size for BI DWSuccessfully executed BI projects, worldwide Database Administration>70 Team Size in DBA and Apps DBASuccessfully executed projects, worldwide

We combined our energies from multiple spaces to create a unique solution – MetricEdge.

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Solution Architecture

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Remedy ARS CMDB

OLTP DBOptimized for Transactions

MetricEdge Data warehouse

OLAP dBOptimized for

Analysis

ETL ToolOther DB

OLTP/AP

Other data sources like streaming

MetricEdge Repository

MetricEdge Report Library

Reporting engine

OBI

Env

ironm

ent

@email

Report Scheduler

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Enter MetricEdge

Built-in static and drill down reports based on best practices (ITIL, COBIT, ISO 20000). Ability to build Ad-hoc reports easily Dashboard for higher level executives Built-in Integration with multiple data sources including data from multiple ITSM/BSM

vendor solutions (e.g. BMC Remedy ITSM, HP Service Manager, SAP Solution Manager, IBM Tivoli etc.)

Data model to accommodate current and future needs of reporting. Granularity of access controls Scheduling and distribution of reports. MetricEdge is built on the Oracle Business Intelligence platform

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Data used for this demo

Data: Incident data SLA data Work orders Support Engineer details Customer details Models Priority Escalation

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A Quick Recap…

Single view of disparate data islands Extensible Data Model Availability of Data to other existing reporting tools 120+ reports, 60+ metrics, 20+ ETL mappings, 50+ DW tables and pre-built repository

for various ITSM modules. Better performance of Reporting system allows reduced latency in decision making. Scheduling and alerts incorporated on various events. Support Available No extra license cost for ETL tool and DB.

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About iWare Logic

iWareLogic is a notable player in the space of Oracle Applications. In-depth knowledge about Oracle Applications allows iWareLogic to deliver cutting-edge solutions in the areas of ERP, CRM, Business Intelligence, Business Integration, Infrastructure Management, Human Resources technology.

MetricEdge is business intelligence (BI) tool seeks to give CIOs and senior IT executives a tactical advantage in the business arena. It delivers a full range of BI capabilities including interactive dashboards, full ad hoc, proactive intelligence and alerts, enterprise and financial reporting, real-time predictive intelligence etc.

MetricEdge is built based on our years of experience in training, consulting and software implementations across the world in ITIL, COBIT, ISO 20000 and IT Management software implementations from mega vendors.

For any queries, feel free to drop a mail to [email protected]

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Contact Us

iWare Logic Technologies Pvt. Ltd. Aditi Samruddhi, Baner, Pune,

India - 411045

Email: [email protected]: www.iwarelogic.com

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Thank You

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