Writers ua presentation-joanlasselle-042514
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Transcript of Writers ua presentation-joanlasselle-042514
For xxxxxx Month dd,yyyy!For WritersUA
March 3 to 6, 2014!
DITA: Taking it to the next level
Product content originates in multiple locations.
It resides in silos—and suffers from redundancy.
Productivity (and morale) declines.
Traditional approach
The dilemma
Does DITA start and end with tech docs?
Is there a business case for extending the technology to other functions?
How can you make it happen?
Shared content
Did DITA help you achieve your goals?
Or is it just another technology layer.
Did you see real change—for the better?
What’s the end game?!
Where�s the value?
Does the business case for tech doc apply to other functions?
Start with the differences not with reuse then look for the opportunity space
Organization: scope and sequence
Learning and performance objectives
Assessments and Certification
Exercises, demos, labs
Training: What�s unique?
Organization: scope and sequence
Learning and performance objectives
Assessments and Certification
Exercises, demos, labs
Training: What�s unique?
Content fuels training
Task topics
Illustrations
Reference topics
Glossary items
Liberate training content
Task topics
Illustrations
Reference topics
Glossary items
Process flows
Troubleshooting
Support call information
Chat
Real-world tech support
Reference information such as specifications.
Procedures and task information.
Illustrations.
Support: What can you share?
Go beyond content
Structured authoring
Using XML and a common repository
Transformation
Workflow
Get buy-in; it has to be better for them.
Would sharing content provide more time to do what they do best?
Understand where to gain leverage?
WIFFIM?
With a conversation
How do you begin?
350 Rhode Island Street, Suite 240 San Francisco, CA 94103 650-968-1220 www.lr.com