Writers ua presentation-joanlasselle-042514
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For xxxxxx Month dd,yyyy!For WritersUA
March 3 to 6, 2014!
DITA: Taking it to the next level
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Product content originates in multiple locations.
It resides in silos—and suffers from redundancy.
Productivity (and morale) declines.
Traditional approach
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The dilemma
Does DITA start and end with tech docs?
Is there a business case for extending the technology to other functions?
How can you make it happen?
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Shared content
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Did DITA help you achieve your goals?
Or is it just another technology layer.
Did you see real change—for the better?
What’s the end game?!
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Where�s the value?
Does the business case for tech doc apply to other functions?
Start with the differences not with reuse then look for the opportunity space
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Organization: scope and sequence
Learning and performance objectives
Assessments and Certification
Exercises, demos, labs
Training: What�s unique?
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Organization: scope and sequence
Learning and performance objectives
Assessments and Certification
Exercises, demos, labs
Training: What�s unique?
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Content fuels training
Task topics
Illustrations
Reference topics
Glossary items
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Liberate training content
Task topics
Illustrations
Reference topics
Glossary items
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Process flows
Troubleshooting
Support call information
Chat
Real-world tech support
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Reference information such as specifications.
Procedures and task information.
Illustrations.
Support: What can you share?
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Go beyond content
Structured authoring
Using XML and a common repository
Transformation
Workflow
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Get buy-in; it has to be better for them.
Would sharing content provide more time to do what they do best?
Understand where to gain leverage?
WIFFIM?
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With a conversation
How do you begin?
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350 Rhode Island Street, Suite 240 San Francisco, CA 94103 650-968-1220 www.lr.com