Wrik banerjee - Resume

Résumé <Wrik Banerjee /203214>

Wrik BanerjeeTata Consultancy ServicesEmail: [email protected] Phone: +919836909414

Experience Summary

A highly experienced software professional (with 9.9 years of experience in TATA Consultancy Services Ltd.) specialized in Customer Relationship Management [CRM], Project Management, QA methodologies. With extensive hands on for Production Support and Enhancement, Development and Implementation, Testing and entire SDLC lifecyle.Experience in - Agile and iterative model, Point of Sale, Supply chain systems and Retail Store Systems – Inventory Management, Ordering-Delivery, Sales & Wastage, Price & Promotion, Gaps. SME for Retail Store and EPOS Systems.Knowledge in Predictive Analytics (Data Mining) using IBM SPSS Modeller.Hands-on experience in Customization of Salesfoce – Service Cloud and support and enhancement of Custom Application on force.com platform, using Apex and Visualforce. Experience on production support with Salesforce – security access, creating profiles, roles, users, page layouts, email services, designing Custom Objects and Force.com platform.Experience in Sales force Administration (SFA), Profiles, Creating Roles, Page Layouts, Org-Wide default Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.Project management experience and expertise – Production Support, Maintenance Projects, End-to-End Project delivery for Development Projects and Test Management

Good onsite exposure and experience in working at client location in United kingdoms for around 3.7 years.

Extensive expertise in review and documentation of system test plans and specifications, creation and execution of test scripts, test scenarios, test cases and data sets, analysis, reporting of test results preparing test report

Excellent exposure in Functional Testing, Integration Testing, Regression Testing and System testing of various applications, executing Test cases, database testing, Bug Reporting, Bug Tracking and Effort Estimates

Good Communication and Interpersonal skills combined with the ability to work effectively and efficiently in teams

Qualifications

Degree and Date Institute Major and SpecializationPrince2 – Foundation and Practitioner - 2015

Axelos Project Management

B.Tech and 2006 Govt. College Of Engineering and Textile Technology, Serampore

Computer Science

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Technology

Below is a list of important hardware, software products, tools and methods that I have worked with.

Hardware Software Products Tools MethodsIntel, HP, IBM, Wincor

Sales Force.comPostilion Office and Real-timePoint of Sale packages – In-house , TOREX fuel selling PRISM, Wincor Self-Checkout & Wincor Enterprise ToolsMS BI – SSIS, SSRSOracle - 9i, 10gMicrosoft SQL Server - 2005, 2008, 2014Progress 4GL - 9.1DCloud (SFDC - Oracle)

Digital Awareness:Big Data Hadoop, Hive, Pig, HBASE, Map-ReduceCloud Computing SAAS, PAAS, IAASIOT Data collection, Computing at the edge and cloud, AnalyticsFuturistic Retail Big Data Analytics and Forecasting, Real Time Supply Chain, Omni channel Sales, Single Inventory, and Mobility

HP Quality Centre – QC 10.0, ALM 11.5Visual Studio

Load runner

Tivoli Workload Scheduler

Tivoli Endpoint Management

Incident management Tools – TFS, Assyst, ITSM

Waterfall and V Model experience in :

Service Management - Support and Enhancement

Test Lead and Management

Managing End to End Deliveries – Development

Testing Skills:Manual TestingSystem and Integration testingRegression testing and End to end testingWeb testing and Test estimation

Assignments/ Career Profile

The details of the various assignments that I have handled are listed here, in chronological order.

Project Salesforce for Store Customer Contact Centre (support and enhancement)

Customer The Co-operative Group, UK

Period Jun 2015 – Till Now

Description The Co-operative Group (tCG) is one of large Food Retailers of UK and has around 3000 stores covering every postcode of the nation. tCG intended to redevelop their existing Customer Complaints systems, which were around 20 years old and based on Oracle and Lotus Notes technology respectively. Through the redevelopment exercise, tCG intended to have a unified Complaints system merging the Lotus Notes module into Oracle and have new and enhanced functionalities within the unified Complaints system ensuring mapping of the current business processes to electronic system flow with necessary flexibilities.The key deliverables for this project were:-

Creating one central contact centre so that all customer and store communication is consistently delivered and the overall execution of Policy and Strategy is delivered.

Continuing to develop our customer service culture through pro-active coaching, system development and continued focus and feedback to key Stake holders.

Create a flexible workforce enabling us to respond to the

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dynamic nature of contact centre activity and Retail sector demands

Role Support Lead for Production Support and Enhancement activity

Solution Environment Sales Force.com

Tools Force.com – VisualForce pages, Process Builder, Workflow Builder, Schema Builder, Apex, SalesForce Admin Tools

Highlights Salesforce Service Cloud provides web to case and email to case solutions out of the box. This was implemented to handle the web form and email case streams. The solution was coupled with assignment rules, queues, workflows and approval processes to automate the case assignment process.

Project Corporate Investment Share Application


Period Jan 2016 – Aug 2016

Description The CIS system assists with the administration of three distinct share types, which can be issued to independent cooperatives as a stake in the Co-operative Group. Interest is accrued against these share investments, at either variable or fixed rates. The system manages this process of calculating interest, transferring and closing accounts. The Scope of work and agreed deliverables:

Project Management Development & unit testing SIT execution & support and bug fixing UAT support, including defect management and bug fixing Implementation & Post implementation support

Role Project Lead

Designer

Solution Environment .Net 4.0

SQL Server 2014

SSIS

SSRS

Tools Visual Studio

SSMS

SQL Server Data Tools

Highlights Customer Project owner sent appreciation mail to BRM

Project Federal Retail Trading Societies – Maintenance (Support and Enhancement)


Period May 2015 – Apr 2016

Description The Co-operative Group (tCG) has selected Tata Consultancy Services (TCS) as the preferred partner to offer its services for Application Development, Maintenance, Testing and Support of stores systems

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deployed in CTRG stores:• Level 3 Production Support • Development • TestingLevel 3 Production Support - Level 3 Support, Code changes for incidents as per SLA, Root Cause AnalysisDevelopment- Requirement Analysis, System Design, Development & Unit Testing, Support System & UA Testing, Deployment, Training and documentation.Testing - System Integration Testing, Test Planning, Test Scripting, Test execution, Test reporting

Role Support Lead

Solution Environment .Net 2.5/ 3.0/3.5/4.0

SQL Server 2005/2008/2014

Progress 9.1D

VC++

VB

Tools Visual Studio

SSMS

Team Foundation Server

Appbuilder and Roundtable

Highlights There were 20 + applications with critical impacts including out of office supportability. There were no SLA breaches and limited escalations. Customer Satisfaction Index was above 90%.

Project Managed Testing


Period Apr 2011 – Apr 2015

Description Review the Test Strategy and Test Plan documents, Review the Estimations and Test Cases, Assign the individual tasks to the team and monitor the progress on a daily basis, Reporting metrics and status reports for Test Design/Execution phase, Review of all the Deliverables using standard Checklists, Daily task allocation and tracking to closure, Reporting metrics/status reports for Test Design/Execution phase, Daily/Weekly Status calls with Clients on Project Updates and Resourcing updates, Responsible for performance management of employees in their functions. Set their Key Result areas and monitoring their progress.UAT for any IT changes, where the following were the few notable ones-Developed by TCS - SMART (Central Systems assisting Supply Chain)Developed by Accenture – YouScan (A mobile based shopping basket application )Developed In-house by customer – Loyalty system upgrade, Reduced to clear and wastage improvements, Order Calculation enhancements.

Manual testing

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Functional testing

Integration testing

End to End testing

Regression testing

Role Test Lead

Onsite Test Analyst

Solution Environment Wincor Self-Checkout

In house Store Systems - InControl, InHand, InStock, InFront

Wincor – Enterprise Tools

Youscan – could basket (using EC2 and S3 Amazon cloud services )

Store Replenishment and Merchandising Systems –

Store Availability Manager (SAM), Common Data layer (CDL),Event Stock Manager (ESM), General Store Merchandising (GSM),Location Data Manager (LDM), Gaps -OnShelf, Store Exit Manager (SEM), Supplier Forecast (CSF).

Tools HP ALM

ITSM

Loadrunner

Highlights There were no implementation defects raised. Very few Live issues were realised, keeping defect density controlled. Customer business team completely satisfied with the on-time deliveries.

Project Event Stock Management


Period Sep 2009 – Mar 2011

Description Database migration from MS SQL 7.0 to MS SQL 2005, Identifying performance improvement scopes and redesigning them, Demise of the mainframe systems and replicating the same in C++ and T-SQL, Introducing TWS as the job scheduler, Performance tuning done after load testing so as to accommodate more store and stock items as required by the Co-operative Group.

The requirements were mainly to modify or add functionality to the migration of the ESM system to meet the Co-operative business functionalities like Parent Child, NSL Override and Corporate Forecasting.

Conversion of SQL server based system to Oracle. Introduction of Unix jobs to facilitate huge data volume.

Role Designer

Developer

Solution Environment Unix – Shell Scripts

VC++

SQL Server 2000/2005

Oracle 9i

Perl

Power Builder

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Tools Visual Studio

SSMS, SQL Developer

Tivoli Workload Scheduler

DMExpress

Highlights This was a large project, with high risks and very complex logical business logics – still was delivered on time and on budget. There were very few high priority Live issues raised after delivery. This delivery helped to gain customer trust which helped in the future to win similar large proposals.

Project Store Stock Maintenance (SSM) - Production Support

Customer Somerfield Stores Ltd., UK

Period Dec 2008 – Aug 2009

Description Store Stock Management, was system used by Somerfield Stores for Inventory Management and Order Control. Inventory control involved use of handheld devices having real-time synchronisation with the EPOS. Order Control was intelligent ordering based on forecasting with MAINFRAME interactions.

Project Scope: Production Issue Handling Real Time Client Interaction On Call support – out of office hours Building monitoring tools

Role Support Analyst

Solution Environment ASSYST

SQL Server 2000

VC++

VB

Tools Visual Studio 6.0

Highlights The criticality of the SSM application was very high with fair amount of call volume and very little response time, still there has been very few escalations and almost all the time incidents have been resolved within SLA. Problem tickets were investigated to their root cause and probable risks highlighted while within tolerance, this approach prevent good number of Major Incidents.

Project Point of Sale (EPOS) - Production Support

Customer Somerfield Stores Ltd., UK

Period Apr 2007 – Nov 2008

Description Taking transition for EPOS technology.Team Building and knowledge building via regular interactions with TOREX personnel. EPOS Software used at the Till end for selling store items to customers manufactured by TOREX. Handheld device interactions with Tills.Cash sheet reconciliation and Back office activities was also part of

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support activity (weekly and daily)

EPOS Software used at the Till end for selling store items to customers manufactured by TOREX. End to End Electronic Payment Processing System from Chip n Pin through Postilion Servers to Bank (overnight processing)Handheld device interactions with Tills, cash reconciliation and Back office activities was also part of support activity.

Production Issue Handling Client Handling at Client Location On Call support – out of office hours Building monitoring tools Hands on with real store operations (Store Visit) Building Offshore team for TOREX support

Role Onsite Support Lead

Support Analyst

Solution Environment IBM – 4690

Torex – PRISM

InHouse – ePOS

SQL Server

Tools Hex Editor

ASSYST

Highlights This was a challenging at start up as the transition was taken up with customer associates who were moving out within a very tight schedule. This support activity was steadily drive to a stable state in spite of the fact that the ePOS systems being critical with very high impact and more rate of failures. All the priority and major incidents were handled properly and promptly.

Project INITIAL LEARNING PROGRAM

Customer INTERNAL, TCS

Period Jan 2007 – Mar 2007

Description Initial Learning program was attended to get groomed. This program ensured to build professional skills and etiquettes.

Role TRAINEE

Solution Environment

Tools

Highlights Learnt Corporate culture, Technology in practise for real life applications and Client communication

Key Competencies & Skills

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My Competency Profile includes the following

Learning Platforms Courses

TCS Internal – Skillsoft, Brainbench & iON

Business Intelligence(BI), Assurance : Testing, Digital : BigData and Hadoop Ecosystems - RCPG Noah's Ark, Digital : Internet of

Things, Innovation & Creativity, Microsoft Visual Studio Team System (VSTS) 2008, SQL Server 2005/2008/2014, Project

Management – IQMS, IT IS_SM_Service Operations, Oracle - PL/SQL, Unix, Customer Orientation, Communication

Salesforce.com - Trailhead 38 Trailhead Badges

Trails Completed – Service Cloud, Developer Beginner, Admin Beginner & Intermediate, Desk.com

IBM - Big Data University Hadoop, Pig, MapReduce, Predictive Modelling

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Wrik banerjee - Resume

Documents

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