Wraparound Milwaukee Training Calendar...

Register for trainings by emailing Julie Miles at [email protected]

Wraparound Milwaukee Training Calendar 2019

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January 2019

Sun Mon Tue Wed Thu Fri Sat

1 MPS OFF New Years Day

2 MPS OFF CC In-service

Washington Park Senior Center

Rescheduled to 1/11/19

3 Sups/Leads

Coaching session Cancelled 9-11am

44C

4

5

6

7

8 **CC Certification Synthesis, CIR,

HIPAA Yangyee, Dana

Heidi 8:30am-2pm

44C

9

10

11 **CC Certification

CMC & Diagnosis Dr. Dykstra

8:30am-12:30pm 44C

_________________

CC In-service Washington Park

Senior Center 12:30-2:30

12

13

14


Welcome & Values Leanne

8:30am-4pm

44C

16 *CC Certification

Community Resources

Leanne, Jessica

8:30am-4:30pm 44C

17

18

19

20

21 MPS OFF Martin Luther King Jr Day

22


Philosophy and Process Day 1

Leanne

8:30am-4pm 44C



Leanne

8:30am-4pm 44C

25

26

27

28


Crisis/Safety Planning & Youth

Missing From Care Leanne

8:30am-4:30pm 44C


Transition Planning & Youth and Young Adults in Transition

Leanne, Heidi, Rashaan

8:30am-12pm 44C

31

Important Notes:

CC Certification Training: Must be completed within 6 months of hire

*Required training module for O-YEAH and CORE *Required for CCS

Monthly In-service: Required for CCs and Transitional Coordinators, Sups, and Leads (unless noted otherwise) Family Luncheon: CCs and Transitional Coordinators are highly encouraged to attend and bring a newly enrolled family Lunch and Learn Opportunities / Special Topics: Optional attendance and encouraged



February 2019 ►


1 Medication

lunch & learn 12-1

44C or D

2

3

4


Strengths Based Documentation &

Needs and Benchmarks

Leanne

8:30am-4:30pm

6 CC In-service

Washington Park Senior Center Teen dating

violence awareness and

prevention Jessie Mayer

12:30-2:30 PM

7 Sups/Leads

Coaching session 9-11am

44C

8

9

10

11

12 **CC Certification Synthesis, HIPAA

Yangyee, Heidi

8:30am-12pm 44C

13 Provider Training

Level 1

9am-3pm Wraparound

44C

Synthesis training will be offered from

3-4pm

14


Running Effective Team Meetings & Conflict Resolution

Leanne, Kurt

8:30am-4pm 44C

**Passport required for completion.

16

17

18 MPS OFF


Understanding High Risk Behavior

Steve G.

8:30am-12 pm 44C


Level 2

9am-3pm Wraparound

44C

21


Working with Children’s Court

Melanie

8:30am-3:30pm 44C

23

24

25 MANDT

9-4 St. Charles

(84th St.)

Contact Leanne Delsart to register

26

27

28



March 2019


1 *CC Certification

Community Resources

Leanne, Jessica 8:30am-4:30pm

44C

Medication lunch & learn

12-1 44C or D

2

3

4

5 *CC Certification

CSEC Jenna, Tiffany Rescheduled

8:30am-12pm

44C

6 CC In-service


Family Advocacy Family Strong

12:30-2:30 PM

7 Sups/Leads


44C

8

9

10

11


Yangyee, Heidi

8:30am-12pm 44C


Evaluation and Outcome

Measurement and Assessments Pam, Pnina 8:30am-3pm

44C


Service Implementation &

Finance Leanne, Heidi

8:30-12pm 44C

15

16 Family Welcome

Luncheon

11am-1pm

Owen’s Place

17


CSEC Jenna, Tiffany 8:30am-12pm

44C

19

20

21

22

23

24

25


CORE does not attend

Documentation Policy & Procedure

Critical Incidents Pam, Dana

8:30am-1pm 44C

27


Working with Schools Chris S.

8:30am-4pm 44C

29

30

31



April 2019


1


Welcome & Values Leanne

8:30am-4pm

44C

3 CC In-service


CSEC: A collective awareness and

response Steve Gilbertson

and panel

12:30-2:30 PM

4 Sups/Leads


44C

5 Medication

lunch & learn 12-1

44C or D

6

7

8


Yangyee, Heidi

8:30am-12pm 44C

10

11



Melanie

8:30am-3:30pm 44C

13

14

15 MPS OFF

16 MPS OFF

17 MPS OFF

18 MPS OFF

19 MPS OFF

20

21

22 MPS OFF

23



Leanne

8:30am-4pm 44C



Leanne

8:30am-4pm 44C

26

27

28

29 MANDT

9-4 St. Charles

(84th St.)


30



May 2019


1 CC In-service


CFT/POC meeting facilitation

Verneesha Banks, Kurt Maurer

12:30-2:30 PM

2 Sups/Leads


44C

3 *CC Certification

Community Resources


44C


12-1 44C or D

4

5


Crisis/Safety Planning & Youth

Missing From Care Leanne

8:30am-4:30pm 44C

7

8


Strengths Based Documentation &

Needs and Benchmarks

Leanne

8:30am-4:30pm

10

11

12


Transition Planning & Youth and Young Adults in Transition

Leanne, Heidi, Rashaan

8:30am-12pm 44C


Yangyee, Heidi

8:30am-12pm 44C

15

16


CMC & Diagnosis Dr. Dykstra

Nurse 8:30am-12:30pm

44C

18

19


CSEC Jenna, Tiffany

8:30am-12pm

44C


Understanding High Risk Behavior

Steve G.

8:30am-12 pm 44C

22

23

24

25

26

27 MPS OFF Memorial Day


Running Effective Team Meetings & Conflict Resolution

Leanne, Kurt

8:30am-4pm 44C

**Passport required for completion.

29


Service Implementation &

Finance Leanne, Heidi

8:30-12pm 44C

31



June 2019


1

2

3


Documentation Policy & Procedure

Critical Incidents Pam, Dana

8:30am-1pm 44C

CORE attends 12-1

5 CC In-service

Leadership Developement

Supervisors/Leads only

12:30-2:30 PM

6 Sups/Leads


44C

7 *CC Certification

Evaluation and Outcome

Measurement and Assessments Pam, Pnina 8:30am-3pm

44C


12-1 44C or D

8

9

10


Yangyee, Heidi

8:30am-12pm 44C


Level 1

9am-3pm Wraparound

44C


Working with Schools Chris S.

8:30am-4pm 44C

14

15 Family Welcome

Luncheon

11am-1pm

Owen’s Place

16

17

18


Level 2

9am-3pm Wraparound

44C

20



Melanie

8:30am-3:30pm 44C

22

23

24 MANDT

9-4 St. Charles

(84th St.)


25

26

27

28

29

30



July 2019


1

2

3 CC In-service

cancelled

4 Independence Day

Sups/Leads Coaching session

Cancelled 9-11am

44C

5

6

7

8


Yangyee, Heidi

8:30am-12pm 44C

10

11

12

13

14


Community Resources

Leanne, Jessica

8:30am-4:30pm 44C

16

17

18

19

20

21 22

23 24

25

26

27

28

29

30

31



August 2019


1 Sups/Leads


44C

2 Medication

lunch & learn 12-1

44C or D

3

4

5

6

7 CC In-service


Special Education Laws and Advocacy

Chris Schafer

12:30-2:30 PM

8

9

10

11

12


Yangyee, Heidi

8:30am-12pm 44C

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31



September 2019


1

2 Labor Day

3

4 CC In-service


Suicide Awareness Dr. Dykstra

12:30-2:30 PM

5 Sups/Leads


44C

6 Medication

lunch & learn 12-1

44C or D

7

8

9


Yangyee, Heidi

8:30am-12pm 44C


Community Resources

Leanne, Jessica

8:30am-4:30pm 44C

12 MANDT

9-4 St. Charles

(84th St.)


13

14 Family Welcome

Luncheon

11am-1pm

Owen’s Place

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30



October 2019


1

2 CC In-service


TBD

12:30-2:30 PM

3 Sups/Leads


44C

4 Medication

lunch & learn 12-1

44C or D

5

6

7


Yangyee, Heidi

8:30am-12pm 44C

9

10


Level 1

9am-3pm Wraparound

44C

12

13

14

15

16

17


Level 2

9am-3pm Wraparound

44C

19

20

21

22

23

24

25

26

27

28

29

30

31



November 2019


1 *CC Certification

Community Resources


44C


12-1 44C or D

2

3

4

5

6 CC In-service


Office of Violence Prevention

Presentation Reggie Moore 12:30-2:30 PM

7 Sups/Leads


44C

8

9

10

11


Yangyee, Heidi

8:30am-12pm 44C

13

14

15

16

17

18

19

20

21 MANDT

9-4 St. Charles

(84th St.)


22

23

24

25

26

27

28 Thanksgiving

29

30



December 2019


1

2

3

4 CC In-service

cancelled

5 Sups/Leads


44C

6 Medication

lunch & learn 12-1

44C or D

7

8

9


Yangyee, Heidi

8:30am-12pm 44C

11

12

13

14 Family Welcome

Luncheon

11am-1pm

Owen’s Place

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31



WELCOME AND WRAPAROUND VALUES

The Welcome and Wraparound Values training is an overview of the Vision and Mission of Wraparound

Milwaukee, as well as a historical look at how Wraparound began and has evolved into the vast and

comprehensive care management entity we are today. The training offers insight into the demographics of the

population we serve across the multiple programs that fall under the Wraparound Milwaukee umbrella, including

Families United and the Mobile Urgent Treatment Team.

Learning objectives:

Understand who and what Wraparound Milwaukee is.

Understand the core values of Wraparound Milwaukee.

Be able to explain Wraparound Milwaukee and the values to families and their supports, providers, and

system partners.

WRAPAROUND PHILOSOPHY & PROCESS: HELLO, HELP, HEALING, HOPE

The Philosophy and Process training is a unique partnership between the trainer, participants, and families who

attend in a co-facilitation role. Wraparound is a process of partnering with families as the experts in their own

experiences to move through hello, help, healing and hope. This process is explored in detail as Care

Coordinators and families walk through Plan of Care development, beginning with hearing a family’s story. The

information is then used to work collaboratively with families to identify the family vision, establish needs and

benchmarks, create a strengths list, and develop strategies. Families who have been or are currently involved in

Wraparound share their personal stories and experiences for others to learn from. This training occurs over the

course of 2 consecutive days.


Understand the Wraparound process and be able to explain the process to a family or team member.

Implement the Wraparound values in practice.

Develop and utilize engagement skills with families.

Effectively hear a family’s story and begin to identify the vision, strengths, needs, benchmarks, and

strategies.

Understand the planning process and practice moving through the steps.

Effectively facilitate an initial child and family POC meeting.

Understand how to identify and engage child and family team members in the POC process.

WRAPAROUND CRISIS PLANNING

The Crisis Planning training is a continuation of the partnership with families as Care Coordinators learn to

engage with families to understand what crisis is and how to both prevent and respond in a way that is

meaningful and effective for the youth and families they serve. The family’s story is again used to develop the

definition of crisis, identify triggers, develop prevention strategies, and create intervention strategies. The



process of debriefing is explored as a learning tool that informs the proactive plan of care and the reactive crisis

plan to help promote stability and healing over time.


In partnership with a family, define crisis and write an effective crisis response plan.

Understand the nuances of crisis planning for youth who demonstrate high risk behavior.

Understand the connection between the proactive plan of care and reactive crisis plan to effectively

reduce the likelihood of future crisis by meeting underlying safety needs.

Understand the role of regulation and stress response in crisis planning.

STRENGTH BASED DOCUMENTATION: NEEDS AND BENCHMARKS

The strength based documentation: needs, and benchmarks training offers Care Coordinators an opportunity to

develop the language and skills necessary to reframe problems into unmet needs and solution focused planning.

This training highlights the value of context as a critical component to writing person-centered, trauma

informed, respectful, and accurate plans, progress notes, court reports, and other documents. Care Coordinators

will take a deeper dive into the nuances of identifying needs and creating meaningful benchmarks to assess

progress toward meeting needs and realizing the family vision. This training includes an opportunity for

reflection and assessment through a self-audit activity based on a plan written by the Care Coordinator.


Demonstrate skills to write strength-based plans and progress notes.

Understand how to use language to enhance strength based documentation.

Understand what reframing is and how to apply it

Determine the difference between basic needs and underlying needs.

Develop skills to differentiate needs vs. services, goals or strategies.

Develop meaningful and clear benchmarks to measure progress toward meeting the need.

**CC must bring a full POC they authored or for a family they serve.

RUNNING EFFECTIVE TEAM MEETINGS & CONFLICT RESOLUTION

The running effective team meetings and conflict resolution training is an experiential training focused on skill

development. This training provides Care Coordinators with information about what effective facilitation entails

and offers an opportunity to practice facilitation and receive feedback through role play activities. Conflict is a

normal part of the team process and offers a healthy learning and growth opportunity for teams when managed

effectively. Care Coordinators have an opportunity to identify their own conflict management style and explore

other styles while developing the skills needed to guide teams through conflict to a point of increased

understanding and healthy resolution.


Understand the steps of running an effective team meeting.

Effectively perform the steps of running a child and family team meeting.



Identify the types and root causes of conflict.

Understand conflict resolution styles and identify personal styles of conflict management.

Utilize techniques to manage conflict in a team setting.

TRANSITION PLANNING

Transition planning is critical to ensuring long-term support on the healing journey. This training teaches Care

Coordinators about short and long-term planning to support families to meet their needs. Care Coordinators will

explore how to strategize in a way that keeps teams moving forward in and beyond Wraparound. Transition to

adulthood is a critical time in a person’s life; particular attention is paid to the supports and services available for

youth aging out of the youth serving systems.


Understand how to use the Wraparound process to facilitate good transition planning.

Write effective transition plans and strategies that promote task shifting.

Effectively prepare for and assist a family through transition out of Wraparound.

Identify support programs and services available for youth aging out of care or transitioning into

adulthood.

**CC must bring a full POC they authored or for a family they serve.

SERVICE IMPLEMENTATION: PROVIDER NETWORK AND FINANCE

The Wraparound Provider network offers an array of therapeutic services that families can select from to best fit

their needs and preferences. Formal providers bring a particular skillset, knowledge, or expertise to the team

that can be used in a targeted way to help families meet their needs. Task shifting is the process of transferring

the skills and knowledge of formal supports to the family and informal supports so that expertise is held within

the family and their natural support network, and is not lost when a family transitions out of Wraparound or the

provider leaves the team. The value of refinancing is explored in this training as Care Coordinators learn how to

strategize in ways that promote a return on the investment in formal service provision through a reinvestment in

the natural and informal supports who will be with a family long-term. This training provides a detailed

description of how Wraparound is funded as a mental and behavioral health HMO, and an overview of the

provider network and resource guide.


Understand the value of having community resources active on teams.

Identify the qualities of effective team members/providers that make them a best fit for the youth and

family.

Become familiar with the out of home care planning process.

Develop skills to monitor and hold providers accountable in the context of the plan of care and team

meeting process, including task shifting.

Understand how to use the Resource Guide.

Understand funding sources, Medicaid eligibility, and Social Security.

**CC must bring a disenrollment POC they authored or for a family they serve.



WORKING WITH SCHOOLS: SPECIAL EDUCATION LAW AND ADVOCACY

The working with schools training provides Care Coordinators with an overview of special education, including

the FBA, BIP, IEP, and 504 plan. Care Coordinators will learn how to advocate for children in the educational

arena in a knowledgeable and effective manner to ensure the family is heard and students receive the support

they need to succeed. This training includes an overview of how to support children in schools using the team

process, as well as hold schools accountable regarding access to academic instruction and support in the midst of

behavioral discipline practices.


Learn to navigate and collaborate with the educational system.

Become familiar with day treatment options and programs.

Understand the roles, rights and responsibilities of families and schools in relation to special education,

504 plans, ADA.

Develop a basic understanding of IEP and 504 plans.

Understand discipline codes and rules in special education to advocate for youth with behavioral and

academic challenges in school.

UNDERSTANDING SEXUALIZED BEHAVIOR AND THE COMMERCIAL SEXUAL EXPLOITATION OF

CHILDREN (CSEC)

This training teaches Care Coordinators about the etiology of childhood sexual abuse and perpetration of sexual

abuse by children. Care Coordinators will learn about risks and warning signs, safety planning, and consultation

practices. Milwaukee adolescents served by Wraparound may be considered at a higher risk of becoming victims

of human trafficking. This training helps Care Coordinators to understand and identify static and dynamic risk

factors for CSEC, warning signs, and potential response strategies.


Understand the prevalence and impact of childhood trauma and its relation to behavioral health.

Understand the rationale for “high risk” policies and procedures.

Learn how to collaborate with others to prevent child sexual abuse.

Identify community resources to address sexual exploitation and offense specific education and

treatment.

Understand the nuances of high risk situations: youth missing from care, sexual exploitation, sexualized

behavior, and suicide attempts as it relates to crisis and safety planning.

EVALUATION AND OUTCOME MEASUREMENT AND ASSESSMENTS

This training teaches Care Coordinators about the QA/QI process as it relates to measured outcomes for families,

including the agency performance review process. Care Coordinators will learn how the measured standards

relate to positive outcomes for families. Care Coordinators will also learn how to read and utilize information



gleaned from the assessment tools required by Wraparound, including the Youth Self Report (YSR) and Child

Behavior Checklist (CBCL), as well as the YASI, a tool required by our delinquency services system partners.


Understand the concepts of fidelity, quality assurance and evaluation and how they are connected.

Understand how quality is monitored and its relationship to the Care Coordinator’s role.

Become familiar with the components and the purpose of the CBCL, YSR, and YASI.

Understand what the meaning of the T-scores and percentiles are for each individual report.

Understand how the CBCL, YSR, and YASI are helpful in informing the conversation about the youth in

clinical consultation.

DOCUMENTATION: POLICY AND PROCEDURE

This training walks Care Coordinators through the policies and procedures related to documentation of progress

notes and POCs, Medicaid requirements and standards, and best practice/quality standards.


Understand the best practice aspects of documentation as outlined in policy and procedure.

Understand how documentation standards are integrated into the auditing process.

CHILDREN’S MOBILE CR ISIS (CMC) TEAM, MEDICATION, AND DIAGNOSIS

This training provides an overview of the functions of the Wraparound Wellness clinic, including securing

appointments, understanding the types of medications that may be prescribed to children, and working with

families to ensure they receive consistent psychiatric care. Care Coordinators will also learn about the work that

the Wellness Clinic does with youth who are pregnant to ensure the adolescents we serve who are expecting are

both physically and mentally healthy. The CMC Team works closely with Wraparound families; Care

Coordinators will learn more about the role of the CMC Team and how they can collaborate regarding

assessment and intervention, psychoeducation, and crisis intervention and safety planning. Care Coordinators

will receive more information about the types of diagnosis, symptomology, and best practices that are frequently

identified amongst the youth we serve.


Recognize risks and warning signs of harm.

Identify effective strategies to manage risk and respond to warning signs of harm.

Understand the roles and utilization of CMC and crisis stabilization.

Become familiar with common psychiatric diagnoses amongst children.

Understand the function and process of referral to medication clinics.



WORKING WITH CHILDREN’S COURT

The Children’s Court training offers Care Coordinators an opportunity to learn more about the roles of each of

the legal parties: PD, DA, GAL, as well as explore the court process related to delinquency and CHIPS, or JIPS

orders. Care Coordinators will meet various court personnel/legal parties and hear from them directly what they

expect from Wraparound in the court process. Additionally, Care Coordinators will receive detailed instruction

on how to complete high quality legal documents, such as the court letter and placement changes.


Understand the roles of system partners.

Understand the different parts of the court hearing/process.

Understand legal documentation: court letters, TCOPS, legal COPS, as well as time lines for submission.

Understand techniques for collaboration.

Learn how to improve team meeting attendance.

Understand how to effectively advocate for children and families in the court system.

COMMUNITY RESOURCES

This training is an interactive community scavenger hunt. Teams will spend the day in the community touring

various community resources, gathering information regarding services and supports offered, and networking

with community agencies who are available to the youth and families served by Wraparound Milwaukee. Some

of the agencies will be toured with an appointment while others will be a surprise! Care Coordinators have an

opportunity to become more familiar with the city and all the resources available within Milwaukee, as well as

experience first-hand the opportunities and challenges associated with searching for support.


Locate and tour community resources.

Understand what different resources offer in order to make appropriate connections with families to

meet needs.

Navigate and become familiar with Milwaukee via car or bus.

Wraparound Milwaukee Training Calendar...

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