WR Survey: Videoconferencing

41
Survey Results Videoconferencing & IP Communications May 2005 Wainhouse Research 112 Sumner Road Brookline, MA 02146 www.wainhouse.com

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Transcript of WR Survey: Videoconferencing

Page 1: WR Survey: Videoconferencing

Survey Results

Videoconferencing & IP Communications

May 2005

Wainhouse Research112 Sumner Road

Brookline, MA 02146 www.wainhouse.com

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Wainhouse Research conducted an on-line survey in mid-May 2005. An invitation was sent to the subscriber list of the Wainhouse Research Bulletin and later to the PUG (Polycom User Group) Principal Members list inviting all subscribers to go to the Wainhouse Research home page and fill out our annual videoconferencing survey form. Five $50 gift certificates to amazon.com were offered as an incentive, with the winners to be drawn at random. Response to the survey was excellent. Over 900 responses were received with nearly half of the respondents classifying themselves as end users. The questionnaire used in 2005 repeated many of the questions used in earlier surveys. The results of earlier survey studies are available on the Wainhouse Research web site; see www.wainhouse.com/surveys. The primary author of this report can be reached at [email protected]

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List of Figures Figure 1 Customer category - all respondents ............................................................................................... 6 Figure 2 Customer category - end users only ................................................................................................ 6 Figure 3 Company type - all respondents ...................................................................................................... 7 Figure 4 Location - all respondents ............................................................................................................... 8 Figure 5 Location - end users only ................................................................................................................ 8 Figure 6 Instant messaging - all respondents................................................................................................. 9 Figure 7 Instant messaging - end users only.................................................................................................. 9 Figure 8 Time series analysis: Instant Messaging - all respondents ............................................................. 9 Figure 9 Personal conferencing at home; all respondents ........................................................................... 10 Figure 10 Personal conferencing at work, all respondents .......................................................................... 11 Figure 11 Personal positions at work – all respondents............................................................................... 12 Figure 12 Plans for appliance group systems .............................................................................................. 13 Figure 13 Plans for PC-centric group systems............................................................................................. 13 Figure 14 Plans for desktop appliances ....................................................................................................... 14 Figure 15 Plans for PC-based personal systems .......................................................................................... 14 Figure 16 Number of videoconferencing systems – all users ...................................................................... 15 Figure 17 Number of videoconferencing systems - end users only............................................................. 16 Figure 18 Use of PowerPoint – end users only............................................................................................ 17 Figure 19 Document camera use – end users only ...................................................................................... 17 Figure 20 Accessing the Internet – end users only ...................................................................................... 18 Figure 21 Conference recording – end users only ....................................................................................... 18 Figure 22 Simultaneous web conferencing – end users only....................................................................... 19 Figure 23 Use of dual streams – end users only .......................................................................................... 19 Figure 24 Features used during a videoconference ..................................................................................... 20 Figure 25 Videoconferencing to PC connections – end users ..................................................................... 21 Figure 26 Today's method – all respondents ............................................................................................... 22 Figure 27 Desired Method – all respondents ............................................................................................... 22 Figure 28 Videoconferencing changes at work - end users only ................................................................. 23 Figure 29 Results for group systems, all respondents ................................................................................. 24 Figure 30 Group videoconferencing - end users only.................................................................................. 24 Figure 31 Results for desktop videoconferencing, all respondents ............................................................. 25 Figure 32 Desktop videoconferencing - end users only............................................................................... 25 Figure 33 Group barriers – 2005, end users only ........................................................................................ 26 Figure 34 Group barriers – 2004, end users only ....................................................................................... 26 Figure 35 Personal barriers – 2005, end users only..................................................................................... 27 Figure 36 Personal barriers – 2004, end users only..................................................................................... 27 Figure 37 IP-PBX - all respondents............................................................................................................. 29 Figure 38 IP-PBX - end users only.............................................................................................................. 29 Figure 39 Desktop videoconferencing all respondents................................................................................ 30 Figure 40 Desktop videoconferencing – end users only.............................................................................. 30 Figure 41 Collaboration suite – all respondents .......................................................................................... 31 Figure 42 Collaboration suite - end users only ............................................................................................ 31 Figure 43 Enabled applications – all respondents ....................................................................................... 32 Figure 44 Enabled applications - end users only ......................................................................................... 32 Figure 45 Web conferencing – all respondents ........................................................................................... 33 Figure 46 Web conferencing - end users only ............................................................................................. 33 Figure 47 Deployment scores for desktop collaboration solutions – end users ........................................... 34 Figure 48 Percent of end users who will definitely NOT deploy solutions ................................................. 34 Figure 49 Adding video to web conferencing - all respondents .................................................................. 35 Figure 50 Adding video to web conferencing – end users only................................................................... 35 Figure 51 Desktop compatibility with room systems – all respondents ...................................................... 36 Figure 52 Desktop compatibility with room systems – end users only ....................................................... 36 Figure 53 High definition results - all respondents...................................................................................... 37 Figure 54 High definition results, end users only........................................................................................ 37

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Figure 55 Outsourcing interest – end users only ......................................................................................... 38 Figure 56 Outsourcing interest –audio – end users only.............................................................................. 39 Figure 57 Outsourcing interest – video – end users only............................................................................. 39 Figure 58 Outsourcing interest – web conferencing – end users only ......................................................... 40 Figure 59 Outsourcing interest – scheduling – end users only .................................................................... 40 Figure 60 Outsourcing interest – endpoints – end users only...................................................................... 41 Figure 61 Outsourcing interest – network – end users only ........................................................................ 41

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Noteworthy Observations

With over 900 total respondents, the number of respondents classifying themselves as end users is over 45%, and when lumped with “other,” the majority of whom are end users as well, the per cent of end users is over 50%. North American respondents represented 58% of total respondents and 72% of all end users.

Use of Instant Messaging did not appear to change dramatically over the past 12 months (Fig 8).

The use of personal conferencing at home appears to lag quite a bit behind the use of personal conferencing at work. (Fig 9-10)

The % of respondents that have no plans to deploy appliance room systems has risen between May 2005 and May 2004, a possible indicator of slowing growth for what is the largest segment of the videoconferencing industry.

The major perceived barrier to the deployment of group videoconferencing systems is expense, as ranked by end users. Quality ranked 8th; these results are the same for 2005 and 2004 (Fig 32-33) and almost identical to the results of 2002, when the survey form was slightly different. Network issues also ranked consistently high as a major concern.

The major perceived barrier to the deployment of personal videoconferencing systems is quality, then reliability, and then integration. This ranking of barriers was the same in 2005 and 2004 and almost the same in 2002.

For 2005, the most likely to deploy solution is now web conferencing, while collaboration-enabled high level software applications are the least likely (Fig 46). IP PBX-based solutions ranked high in the “will NOT deploy” category. (Fig 47)

There was no clear demand for high definition videoconferencing systems, with a large number of respondents waiting to evaluate the systems or with no opinion. (Fig 52-53).

The use of managed services and hosted services varied widely between audio, video, and web conferencing applications as did the interest in making changes (Fig 54).

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Which category best describes your company? o o o

Corporation with over 10,000 employees Corporation with 1,000 to 10,000 employees Corporation with 50 to 1,000 employees

o Corporation with 1 to 49 employees

1 o Educational Institution o Government or Military o Medical o Other

189 Corp >10,000115 Corp >1,000182 Corp >50207 Corp >1109 Edu50 Gov & Mil27 Medical32 Other

Customer Category

20.7 %

12.6 %

20.0 %

22.7 %12.0 %

5.5 %

3.0 %

3.5 %

Figure 1 Customer category - all respondents

133 Corp >10,00072 Corp >1,00041 Corp >5023 Corp >185 Edu33 Gov & Mil21 Medical9 Other

Customer Category

31.9 %

17.3 %

9.8 %

5.5 %

20.4 %

7.9 %

5.0 %

2.2 %

Figure 2 Customer category - end users only

There is a sharp difference in the distribution of company sizes when “end users only” are filtered out from the overall population. For example, corporations from 1 to 49 employees represented 22.7% of the total respondents, but only 5.5% of the end users while the % of very large corporations increased dramatically.

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Which conferencing category BEST describes your company? o o o

Conferencing end user Conferencing equipment vendor Reseller/VAR/Distributor/Systems Integrator

o Service Provider (CSP, ASP, NSP, etc)

2 o Other

418 End User219 Reseller113 Vendor106 Service Provider56 Other

Which conferencing category best describes your company?

45.8 %

24.0 %

12.4 %

11.6 %

6.1 %

Figure 3 Company type - all respondents

We believe most of the “other” respondents are actually end users who did not know how to classify themselves. The end user fraction is up from 37.8% in 2004.

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Where are you located? o o o

North America Latin/South America Europe/Middle East/Africa

o Asia/Pacific/India

3

530 North America236 EMA121 API22 Latin/South America58.3 %

26.0 %

13.3 %

2.4 %

Figure 4 Location - all respondents

299 North America71 EMA42 API4 Latin/South America

71.9 %

17.1 %

10.1 %

1.0 %

Figure 5 Location - end users only

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At my workplace, we have an enterprise instant messaging system 4 Yes, we have a corporate-approved IM system No, but we informally use one of the consumer services (AOL, MSN, Yahoo, etc) No, we do not use IM at all Don’t know

298 Have Corporate IM292 No IM290 Use Consumer IM27 Don't know

32.9 %

32.2 %

32.0 %

3.0 %

Figure 6 Instant messaging - all respondents

149 Have Corporate IM148 No IM103 Use Consumer IM14 Don't know

y p , p g g y

36.0 %

35.7 %

24.9 %

3.4 %

Figure 7 Instant messaging - end users only

Have Corporate No IM Use Consumer Don’t Know May 2005 32.9% 32.2% 32.0% 3.0% May 2004 32.4% 34.5% 31.4% 1.8%

Figure 8 Time series analysis: Instant Messaging - all respondents

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These results were a bit surprising in that the adoption of instant messaging appears to have changed only slightly in the past year, with corporate IM systems moving only from 32.4% to 32.9%, while those claiming “no IM” dropped from 34.5% to only 32.2%. The most significant difference between “all respondents” and “end users only” appears to be in the use of consumer IM, which is much lower for the end user population, a statistic that seems reasonable given that end users also appear to be the larger companies filling out the survey form.

5Use of personal video communications. Please check ALL the boxes that apply Don’t

Use Used in 2003

Will use in 2004 or 2005

Don’t Know

I use personal video communications products at home I use personal video communications products at work

422 Don't Use287 Used in 2004282 Will use in 2005 or 200613 Don't Know

y p p

46.3 %

31.5 %

30.9 %

1.4 %

Figure 9 Personal conferencing at home; all respondents

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188 Don't Use593 Used in 2004500 Will use in 2005 or 200611 Don't Know

y p p

20.6 %

65.0 %

54.8 %

1.2 %

Figure 10 Personal conferencing at work, all respondents

The use of personal conferencing at home appears to lag quite a bit behind the use of personal conferencing at work.

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Which statement best describes your PERSONAL position at work 6 I use group videoconferencing systems to communicate with others as part of my job I use personal videoconferencing systems to communicate with others as part of my job I manage videoconferencing systems for others at my company None of the above

599 Use Group382 Use Personal498 Manage65 None

Which statement best describes your PERSONAL position at work? Check all that apply.

65.7 %

41.9 %

54.6 %

7.1 %

Figure 11 Personal positions at work – all respondents

The pie chart for positions at work does not add to 100% because people were allowed to check off more than one category. The chart for end users only is nearly the same, except that 76% of the end users checked the “manage” function, much more than the % for the total population. What are your organization’s plans for the following? …

Use now Deploy within a year

Test within a year No Plans

Appliance Group Videoconferencing Systems � � � �

PC-Centric Group Videoconferencing Systems (Systems that can run applications such as Microsoft Office w/o an external PC)

� � � �

Desktop or Personal Videophones � � � �

7

PC-based Desktop Videoconferencing Systems (a webcam with PC software) � � � �

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644 Use now53 Deploy within a year29 Test within a year99 No Plans52 Don't Know

What are your organization’s plans for the following? … - Appliance Group

73.4 %

6.0 % 3.3 %

11.3 %

5.9 %

Figure 12 Plans for appliance group systems

248 Use now47 Deploy within a year88 Test within a year

340 No Plans95 Don't Know

What are your organization’s plans for the following? … - PC-Centric Group

30.3 %5.7 %

10.8 %

41.6 %

11.6 %

Figure 13 Plans for PC-centric group systems

The lack of interest in PC-Centric group systems did not surprise us. We also note that 80% of the respondents either use or plan to deploy within a year appliance group systems.

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389 Use now91 Deploy within a year

100 Test within a year201 No Plans69 Don't Know

What are your organization’s plans for the following? … - Appliance Destop

45.8 %

10.7 %

11.8 %

23.6 %

8.1 %

Figure 14 Plans for desktop appliances

373 Use now89 Deploy within a year

121 Test within a year214 No Plans52 Don't Know

What are your organization’s plans for the following? … - PC Desktop

43.9 %

10.5 %

14.3 %

25.2 %

6.1 %

Figure 15 Plans for PC-based personal systems

The results for desktop video solutions appear to be unusually strong, with ~55% of the respondents either using now or planning to deploy within a year.

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8) How many videoconferencing systems does your company have ?

Group Videoconferencing Systems Deployed Worldwide

DESKTOP Videoconferencing Systems Deployed Worldwide

0 1-10 11-20 21-30 31-50 >50 Don’t know

01-1011-2021-3031-50�>50Don't know

How many videoconferencing systems does your company have ?

Group Systems Desktop Systems

340320300280260240220200180160140120100806040200

Figure 16 Number of videoconferencing systems – all users

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01-1011-2021-3031-50�>50Don't know

How many videoconferencing systems does your company have ?

Group Systems Desktop Systems

150140

130

120

110100

90

80

7060

50

40

3020

10

0

Figure 17 Number of videoconferencing systems - end users only

The distribution of videoconferencing system populations is interesting and not much changed since 2004 or 2002 for that matter.

During a videoconference, how often do you …

Very often Often Occasionally Rarely Never

I would if I

could 9

Show PowerPoint Presentations in the videocall � � � � � �

Use a document camera? � � � � � � Access the Internet � � � � � � Record the conference? � � � � � � Conduct a separate and simultaneous web conference to show documents or presentations

� � � � � �

Use dual streams (H.239)

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157 Very often127 Often79 Occasionally30 Rarely13 Never10 I would if I could

During a videoconference, how often do you? - PowerPoint

37.7 %

30.5 %

19.0 %

7.2 %

3.1 %2.4 %

Figure 18 Use of PowerPoint – end users only

For this question, we decided to plot the data from end users only. The results show that different functions are used with widely varying frequency during videoconferences.

60 Very often62 Often76 Occasionally

124 Rarely78 Never9 I would if I could

During a videoconference, how often do you? - Document Camera

14.7 %

15.2 %

18.6 %

30.3 % 19.1 %

2.2 %

Figure 19 Document camera use – end users only

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78 Very often95 Often

120 Occasionally68 Rarely44 Never7 I would if I could

During a videoconference, how often do you? - Access Internet

18.9 %

23.1 %

29.1 %

16.5 %

10.7 %

1.7 %

Figure 20 Accessing the Internet – end users only

48 Very often45 Often

134 Occasionally98 Rarely70 Never18 I would if I could

During a videoconference, how often do you? - Record Conference

11.6 %

10.9 %

32.4 %

23.7 %16.9 %

4.4 %

Figure 21 Conference recording – end users only

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46 Very often67 Often

102 Occasionally81 Rarely91 Never26 I would if I could

During a videoconference, how often do you? - Use Web Conference

11.1 %

16.2 %

24.7 %

19.6 %22.0 %

6.3 %

Figure 22 Simultaneous web conferencing – end users only

62 Very often62 Often81 Occasionally55 Rarely

111 Never42 I would if I could

During a videoconference, how often do you? - Use Dual Streams

15.0 %

15.0 %

19.6 %

13.3 %

26.9 %

10.2 %

Figure 23 Use of dual streams – end users only

We arbitrarily used a weighting factor in order to rank the features used during a videoconference, giving 4 points for very often, 3 points for often, 2 points for occasionally, etc. The order of popularity appears to have not changed during the last three surveys. The figure below plots results for 2005 and 2004. There is no real-world interpretation of the vertical axis in the next graph, but according to our weighting scheme one might assign these numbers to a “popularity” scale. Of particular interest is that the order of ranking has not changed from 2004 to 2005. In 2002 the wording of the question was slightly different, but PowerPoint, Internet, and document camera were ranked 1-2-3 then also.

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Features Used during Videoconference

0

50

100

150

200

250

300

350

PowerPt Internet Doc Cam Record Web Conf Dual Strm

2005 2004

Figure 24 Features used during a videoconference

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10 Which of the following best describes your videoconferencing-PC connection when you need to collaborate or present?

Today’s Method

Desired Method

I use a PC-based personal videoconferencing system � � I connect my laptop PC to a room videoconferencing system using a DATA connection - LAN, serial, PCMCIA, etc. � �

I connect my laptop PC to a room videoconferencing system using a VIDEO connection – PC video input (VGA style), scan converter, etc

� �

I use a PC permanently assigned to the conference room or a PC-centric room videoconferencing system with an embedded PC.

� �

I use an appliance videoconferencing system in the conference room to retrieve my presentation via the enterprise LAN.

� �

� � I do not use a PC to collaborate or present during a videoconference

Personal PC-based systemPC w/data connectionPC w/video connectionPC-centricRetrieve via LANWeb ConferenceNo PC Presentations

Which of the following best describes your videoconferencing-PC connection when y

Today's Method Desired Method

110

100

90

80

70

60

50

40

30

20

10

0

Figure 25 Videoconferencing to PC connections – end users

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283 PC w/video connection123 PC w/data connection114 PC-centric109 Web Conference92 Personal PC-based system81 Retrieve via LAN67 No PC Presentations

g y g y

32.6 %

14.2 %

13.1 %

12.5 %10.6 %

9.3 %

7.7 %

Figure 26 Today's method – all respondents

110 PC w/data connection102 Personal PC-based system81 PC w/video connection63 Retrieve via LAN63 PC-centric53 Web Conference33 No PC Presentations

g y g y

21.8 %

20.2 %

16.0 %

12.5 %

12.5 %

10.5 %

6.5 %

Figure 27 Desired Method – all respondents

These results are consistent with past results – the most common connection today appears to be the VGA video connection, but respondents appear to really want a LAN data connection. Approximately 7% do not use a PC to collaborate during a videoconference.

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11. Please check the appropriate boxes Group Videoconferencing Personal Video Communications Increase Decrease Stay the

Same Increase Decrease Stay the

Same If you compare 2004 to 2003, how do you think the USEAGE of videoconferencing changed at work

If you compare 2005 to 2004, how do you think the USEAGE of videoconferencing WILL CHANGE at work

IncreaseDecreaseStay the Same

Has the use of videoconferencing changed at work? Will it change going forward?

GROUP 2004 to 2003 GROUP 2005 to 2004 PERSONAL 2004 to 2003 PERSONAL 2005 to 2004

350

300

250

200

150

100

50

0

73.2 % 76.3 %

47.3 %

64.6 %

6.5 % 5.1 % 3.5 % 2.4 %

20.3 % 18.5 %

49.2 %

33.0 %

Figure 28 Videoconferencing changes at work - end users only

Bottom line on these results is that respondents feel that group videoconferencing USAGE will continue to increase at work, although 1/5th expect usage to stay the same. We are somewhat surprised that a smaller number of end users expect personal videoconferencing to increase compared to the number who expect group videoconferencing to increase in 2005, given the huge push on video made by Microsoft and Cisco.

12) How do different factors affect your interest or ability to deploy additional videoconferencing systems ? GROUP VC systems DESKTOP VC systems FACTOR Major

Barrier Minor Barrier

Not a Barrier

Major Barrier

Minor Barrier

Not a Barrier

Currently deployed systems are underutilized or too hard to use

Poor audio/video quality Poor reliability/dependability Need better remote management/monitoring tools

Systems are too expensive Networks are too complicated or expensive

No perceived need or value on part of users

Need better maintenance and support agreements

Need integration with VoIP, web conferencing, IM, or presence management systems

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The following graphs list results in the same order as the nine factors are listed in the question above, but labels for all factors do not print out because of limited space.

Major BarrierMinor BarrierNot a Barrier

How do different factors affect your interest or ability to deploy additional Group videoconferencing systems ?

Systems are underutilized Poor reliability Too expensive No perceived need Need integration

550

500

450

400

350

300

250

200

150

100

50

0

18.0 % 14.7 % 16.8 %

13.4 %

30.4 %

22.2 % 18.0 %

10.9 %

22.4 %

34.2 %

27.9 % 28.0 %

33.8 %

41.1 %

34.9 % 32.8 %

30.5 %

34.7 %

47.8 %

57.4 % 55.1 % 52.8 %

28.5 %

42.9 %

49.2 %

58.6 %

42.9 %

Figure 29 Results for group systems, all respondents

Major BarrierMinor BarrierNot a Barrier

How do different factors affect your interest or ability to deploy additional Group videoconferencing systems ?

Systems are underutilized Poor reliability Too expensive No perceived need Need integration

260

240

220

200

180

160

140

120

100

80

60

40

20

0

18.4 %

12.2 % 16.0 % 15.8 %

30.1 %

19.2 % 16.8 %

11.0 %

22.4 %

35.0 % 30.7 %

27.7 %

33.3 %

40.0 %

34.6 % 34.8 % 32.8 %

35.9 %

46.6 %

57.1 % 56.3 %

51.0 %

29.9 %

46.3 % 48.5 %

56.1 %

41.8 %

Figure 30 Group videoconferencing - end users only

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Major BarrierMinor BarrierNot a Barrier

How do different factors affect your interest or ability to deploy additional desktop videoconferencing systems ?

Systems are underutilized Poor reliability Too expensive No perceived need Need integration

500

450

400

350

300

250

200

150

100

50

0

16.5 %

24.9 % 23.2 %

14.1 % 16.7 %

21.2 % 18.6 %

10.3 %

23.1 %

29.6 % 32.2 % 32.1 % 31.4 % 31.8 % 33.3 %

31.5 % 27.3 %

34.6 %

53.9 %

42.9 % 44.7 %

54.5 % 51.5 %

45.5 % 49.9 %

62.4 %

42.3 %

Figure 31 Results for desktop videoconferencing, all respondents

Major BarrierMinor BarrierNot a Barrier

How do different factors affect your interest or ability to deploy additional desktop videoconferencing systems ?

Systems are underutilized Poor reliability Too expensive No perceived need Need integration

220

200

180

160

140

120

100

80

60

40

20

0

17.9 %

25.0 % 23.1 %

15.8 % 15.7 % 19.4 % 18.4 %

10.1 %

24.9 % 27.9 %

33.0 % 31.6 %

33.1 % 31.7 % 32.9 % 31.0 % 27.4 %

34.4 %

54.2 %

42.0 % 45.3 %

51.1 % 52.6 %

47.7 % 50.6 %

62.5 %

40.7 %

Figure 32 Desktop videoconferencing - end users only

As we have done in previous years, we arbitrarily assigned two points to any factor that was a major barrier and one point for being a minor barrier in order to come up with a simple scheme to rank order the different factors. In this first set of graphs, we plot factors for group and personal systems for each of the last three surveys. The results are extremely consistent, if not counter-intuitive. Cost is a major problem, while video quality appears to no longer be perceived as a major barrier.

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Group Barriers - 2005

50

60

70

80

90

100

110

Expense Integration NetworkIssues

Utilization No need Mgmttools

Reliability Quality Support

Figure 33 Group barriers – 2005, end users only

Group Barriers - 2004

50

60

70

80

90

100

110

120

Expense Utilization NetworkIssues

Integration No need Mgmttools

Reliability Quality Support

Figure 34 Group barriers – 2004, end users only

The following three figures use the same weighting formula to compare results for the past three surveys for personal conferencing. As shown by the graphs, the barriers for personal videoconferencing and those for room videoconferencing are perceived by end users to be very different.

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Personal Barriers - 2005

40

50

60

70

80

90

100

Quality Reliability Integration NetworkIssues

No need Mgmttools

Utilization Expense Support

Figure 35 Personal barriers – 2005, end users only

Personal Barriers - 2004

40

50

60

70

80

90

100

Quality Reliability Integration No need NetworkIssues

Mgmttools

Utilization Expense Support

Figure 36 Personal barriers – 2004, end users only

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13. For 2004-2005, what is your position on the following desktop conferencing and collaboration solutions?

Don’t

Know Will Definitely NOT deploy

Unlikely to deploy

Neutral right now

Likely to deploy

Will definitely deploy or have deployed

Solutions based on an IP PBX or IP telephony technology

A simple, single function, client-client desktop videoconferencing solution

Client-server solutions based on an integrated conferencing suite or collaboration portal for voice, video, web

Solutions based on collaboration-enabled applications such as CRM, LMS, or office productivity / workflow tools A desktop web conferencing and/or IM solution based on a product or a service where video is unimportant

Remainder of page left blank…..

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148 Definitely NOT154 Unlikely168 Neutral161 Likely153 Definitely103 Don't Know

For 2005-2006, what is your position on the following desktop conferencing and collabo

16.7 %

17.4 %

18.9 %

18.2 %

17.2 %

11.6 %

Figure 37 IP-PBX - all respondents

64 Definitely NOT70 Unlikely75 Neutral85 Likely69 Definitely46 Don't Know

For 2005-2006, what is your position on the following desktop conferencing an

15.6 %

17.1 %

18.3 %

20.8 %

16.9 %

11.2 %

Figure 38 IP-PBX - end users only

The results for all respondents and end users only are very much the same for several desktop conferencing and collaboration solutions.

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107 Definitely NOT174 Unlikely167 Neutral171 Likely188 Definitely74 Don't Know

For 2005-2006, what is your position on the following desktop conferencing and collabo

12.1 %

19.8 %

19.0 %

19.4 %

21.3 %

8.4 %

Figure 39 Desktop videoconferencing all respondents

42 Definitely NOT95 Unlikely84 Neutral74 Likely78 Definitely32 Don't Know

For 2005-2006, what is your position on the following desktop conferencing an

10.4 %

23.5 %

20.7 %

18.3 %19.3 %

7.9 %

Figure 40 Desktop videoconferencing – end users only

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103 Definitely NOT161 Unlikely226 Neutral158 Likely240 Definitely

0 Don't Know

For 2005-2006, what is your position on the following desktop conferencing and collabo

11.6 %

18.1 %

25.5 %

17.8 % 27.0 %

0.0 %

Figure 41 Collaboration suite – all respondents

42 Definitely NOT95 Unlikely

112 Neutral73 Likely86 Definitely0 Don't Know

For 2005-2006, what is your position on the following desktop conferencing an

10.3 %

23.3 %

27.5 %

17.9 %

21.1 %

0.0 %

Figure 42 Collaboration suite - end users only

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101 Definitely NOT172 Unlikely249 Neutral138 Likely89 Definitely

136 Don't Know

For 2005-2006, what is your position on the following desktop conferencing and collabo

11.4 %

19.4 %

28.1 %

15.6 %10.1 %

15.4 %

Figure 43 Enabled applications – all respondents

42 Definitely NOT93 Unlikely

122 Neutral56 Likely35 Definitely59 Don't Know

For 2005-2006, what is your position on the following desktop conferencing an

10.3 %

22.9 %

30.0 %

13.8 % 8.6 %

14.5 %

Figure 44 Enabled applications - end users only

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70 Definitely NOT140 Unlikely218 Neutral186 Likely183 Definitely89 Don't Know

For 2005-2006, what is your position on the following desktop conferencing and collabo

7.9 %

15.8 %24.6 %

21.0 %

20.7 %

10.0 %

Figure 45 Web conferencing – all respondents

20 Definitely NOT68 Unlikely

102 Neutral93 Likely81 Definitely43 Don't Know

For 2005-2006, what is your position on the following desktop conferencing an

4.9 %

16.7 %25.1 %

22.9 %

19.9 %

10.6 %

Figure 46 Web conferencing - end users only

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We arbitrarily assigned a value of 5 points for “definitely will deploy” and 3 points for “likely to deploy” in order to try to rank the desktop conferencing and collaboration solutions. For 2005, the most likely to deploy solution is now web conferencing, while collaboration-enabled high level software applications are the least likely. We also suspect that the respondent base is more experienced with videoconferencing and more likely to be relatively new to web conferencing, with therefore less penetration to date.

Deployment Scores

0

20

40

60

80

100

120

140

160

180

200

WebConf CollabSuite Simple DVC IPPBX SWApps

2005 2004

Figure 47 Deployment scores for desktop collaboration solutions – end users

We also looked at the percentage of end user respondents who said they would definitely NOT deploy these solutions. The high ranking of the IP PBX approach was a surprise.

Definitely NOT Deploying Scores

0

2

4

6

8

10

12

14

16

18

20

IPPBX Simple DVC CollabSuite SWApps WebConf

2005 2004

Figure 48 Percent of end users who will definitely NOT deploy solutions

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14. Several vendors of web conferencing solutions have introduced video capabilities. Do you believe this approach to desktop video will be preferable compared to traditional desktop video solutions? How valuable is adding video capabilities to traditional web conferencing meetings? Yes No Don’t Know

404 Yes304 No199 Don't Know

g p y

44.5 %

33.5 % 21.9 %

Figure 49 Adding video to web conferencing - all respondents

174 Yes124 No118 Don't Know

Several vendors of web conferencing solutions have introduced video capabilitie

41.8 %

29.8 %

28.4 %

Figure 50 Adding video to web conferencing – end users only

Not surprisingly, there is a lot of uncertainty around the suitability of web conferencing solutions that have been video-enabled. Solutions today do not generally support the video quality that most people are looking for in a desktop videoconferencing session.

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15. How important is it for desktop collaboration solutions to be able to participate in meetings with room videoconferencing systems. (select one)

Very Important Important Not Important Don’t Know

470 Very296 Important81 Neutral37 Not23 Don't Know

p p p p

51.8 %

32.6 %

8.9 %

4.1 %

2.5 %

Figure 51 Desktop compatibility with room systems – all respondents

226 Very128 Important38 Neutral15 Not9 Don't Know

54.3 %

30.8 %

9.1 %

3.6 %2.2 %

Figure 52 Desktop compatibility with room systems – end users only

Clearly, compatibility between desktop and room systems is a strong interest on the part of all respondents.

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16. High definition (HD) televisions are available in consumer stores, and many television programs are already available in high definition. HD promises images with higher clarity, but requires at least a 1Mbit network connection. How do you think HD would affect your company’s videoconferencing plans? HD would have little or no impact on our plans

We would evaluate HD as an alternative to our existing systems

We would definitely move to HD and implement HD videoconferencing

Don’t Know

396 No Impact311 Evaluate107 Will move93 Don't Know

g ( ) , y p g

43.7 %

34.3 %

11.8 %

10.3 %

Figure 53 High definition results - all respondents

193 No Impact158 Evaluate38 Will move27 Don't Know

g ( ) , y p g

46.4 %

38.0 %

9.1 %

6.5 %

Figure 54 High definition results, end users only

It is hard to read these results as being overly optimistic for the HD fortunes. Only 10% or so of the respondents said they would definitely move to HD and nearly half claim that it would have no impact on

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their plans. However, the real benefits of HD have yet to be experienced by the videoconferencing public and it may be that people have to see HD in order to understand HD. It will be interesting to see if these results change over time as multiple vendors introduce HD videoconferencing systems and as people gain some experience with the quality, cost, reliability, and interoperability of these new systems.

17. As IP communications embraces audio-video-web media and becomes integrated into the enterprise meeting fabric, some end users are considering outsourcing their IP communications to experts skilled in managing and maintaining these resources. Which category best describes your current level of interest in outsourcing support for rich media communications. (select one) We currently use

a hosted service We currently do everything in-house and are likely to continue to do so.

We currently do everything in-house and are interested in outsourcing in the future

We currently use a managed services provider.

Don’t Know

Audio bridging Video bridging Web conf We currently use

a hosted service We currently do everything in-house and are likely to continue to do so.

We currently do everything in-house and are interested in outsourcing in the future

We currently use a managed services provider.

Don’t Know

Reservation and scheduling

Endpoint monitoring & mgmt

Network monitoring

HostedIn-houseIn-house > ManagedManagedDon't Know

As IP communications embraces audio-video-web media and becomes integrated into the enterprise m

Audio Video Web Scheduling Endpoints Network

260

240

220

200

180

160

140

120

100

80

60

40

20

0

Figure 55 Outsourcing interest – end users only

This is a difficult set of results to interpret, particularly since the concept of managed services is still vague in the marketplace, and because we have not asked about this area in previous surveys.

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The graph above which covers all of the applications shows that hosted services are most common for audio bridging – not a surprise given the large size of the audio CSP market. For web conferencing, the in-house option ranked higher than the hosted service offering – a complete surprise. We can only surmise that NetMeeting and Lotus Sametime are popular among the end users filling out this survey – more popular than WebEx and Microsoft Live Meeting (PlaceWare). For those doing everything in-house but interested in outsourcing in the future, the highest interest was for network monitoring and management, but this level of interest was still relatively small.

141 Hosted143 In-house20 In-house > Managed72 Managed33 Don't Know

As IP communications embraces audio-video-web media and becomes integrate

34.5 %

35.0 %

4.9 % 17.6 %

8.1 %

Figure 56 Outsourcing interest –audio – end users only

78 Hosted214 In-house29 In-house > Managed64 Managed24 Don't Know

As IP communications embraces audio-video-web media and becomes integrate

19.1 %

52.3 %

7.1 %15.6 %

5.9 %

Figure 57 Outsourcing interest – video – end users only

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96 Hosted136 In-house23 In-house > Managed66 Managed85 Don't Know

As IP communications embraces audio-video-web media and becomes integrate

23.6 %33.5 %

5.7 %

16.3 %

20.9 %

Figure 58 Outsourcing interest – web conferencing – end users only

29 Hosted265 In-house30 In-house > Managed32 Managed55 Don't Know

As IP communications embraces audio-video-web media and becomes integrate

7.1 %

64.5 %

7.3 %7.8 %

13.4 %

Figure 59 Outsourcing interest – scheduling – end users only

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19 Hosted270 In-house38 In-house > Managed32 Managed52 Don't Know

As IP communications embraces audio-video-web media and becomes integrate

4.6 %

65.7 %

9.2 %7.8 %

12.7 %

Figure 60 Outsourcing interest – endpoints – end users only

21 Hosted276 In-house25 In-house > Managed36 Managed50 Don't Know

As IP communications embraces audio-video-web media and becomes integrate

5.1 %

67.6 %

6.1 %8.8 %

12.3 %

Figure 61 Outsourcing interest – network – end users only

END OF REPORT

Videoconferencing Endpoint Survey Report page - 41 ©Wainhouse Research 2005