Worx Mobile Apps - Citrix.com Worx Home for Android, when certificate-based authentication is...

Worx Mobile Apps

Fixed Issues in 10.0.x

Worx Mobile Apps Fixed Issues in Versions 10.0.x

© 2016 Citrix Systems, Inc. All rights reserved.

Worx Home 10.3.9

Worx Home for iOS crashes during high activity, such as frequently switching between MyApps

and WorxStore, or starting two or three apps back-to-back. [#640393]

In Worx Home for Android, when certificate-based authentication is required, when users sign

out of Worx Home or Worx Home times out and closes, and then users open an MDX app, the

icon appears but the app stops responding. [CXM-12612]

In Worx Home for Android, when certificate pinning and a trusted certificate are required, when

users enter their credentials, Worx Home stops responding. [CXM-12764]

In Worx Home for Android, when users open an MDX app and enter their credentials, after

signing off of Worx Home, when users try to open an app, they should be prompted again for

their credentials. Instead, Worx Home opens and the My apps screen appears. [CXM-13471]

In Worx Home for iOS, after updating Worx Home to version 10.3.8.4, occasionally when users

try to open WorxWeb, Worx Home crashes. [CXM-13061]

In Worx Home for iOS, when users open an MDX app from Worx Home after the maximum

offline period expires, an authentication loop occurs. [CXM-13467]

In Worx Home for Android, when two-factor authentication is configured, when users open an

MDX app and enter a VIP token, the MDX app should open. Instead, users are prompted to

authentication through Worx Home. [CXM-13479]

Worx Home 10.3.8

Worx Home for iOS crashes during high activity, such as frequently switching between MyApps

and WorxStore, or starting two or three apps back-to-back. [#640393]

After upgrading Worx Home from version 10.2 to 10.3.6, users can't log in and access the app.

[#649376]

When certificate pinning is enabled, Worx Home can intermittently crash during app

enumeration. [CXM-12125]

Worx Home 10.3.6

When you set the Inactivity Timer client property in the XenMobile console to 1440 (24 hours),

users with iPhones are prompted for their Worx PIN when opening Worx apps or Worx Home

after 2-3 hours of inactivity. [#596793]

In earlier releases, when users changed their Active Directory passwords, they had to tap

Having Trouble in Worx Home to change their password. This fix improves the user experience

by prompting users to simply enter their new password. [#609064]



On Android, logs that Worx Home generated for the TouchDown app included sensitive

information that should not be included with logs. [#625292]

On Samsung S7 devices, when users uninstall an app from MyApps view, a confirmation

message does not appear. [#628934]

Occasionally, while users are creating a Worx PIN, if Worx Home fails, when users reopen an

app, they are prompted to reenroll. [#634142]

When users enroll in Worx Home with their user name and one-time PIN and you use a

certificate for authentication, when they update Worx Home from 10.3 to 10.3.1 or from 10.3.1 to

10.3.5, they might be prompted to reenroll. [#637478]

WiFi policies for some Android M devices are showing as failed in the XenMobile console, even

though the device has received the policies. [#619149]

After users update Worx Home for Android to version 10.3.5 through the WorxStore rather than

from Google Play, the update succeeds, but the icon keeps spinning in the My Apps list.

[#640900]

This fix addresses a security vulnerability. For more information, see security bulletin

http://support.citrix.com/article/CTX214006.

Worx Home for Android 10.3.7

If XenMobile is configured to push a WiFi device policy to an Android device, after a user enrolls

with XenMobile and then taps OK to install a certificate, Worx Home crashes. [#648552]

Worx Home 10.3.5

On Samsung devices, if users have any combination of WorxMail or WorxWeb or WorxNotes

installed, every time they open a file from the file explorer, they are prompted to select an app to

open the file. This prompt appears even after users specify a default app for opening that type

of file. [#589945]

In Android, when a scheduling policy is set for Worx Home, most devices in a deployment

reconnect at the same time, causing a CPU overload. [#606497]

In some XenMobile deployments, performing a selective wipe from the XenMobile console did

not completely delete the MAM data from the device. [#634155]

If you leave the Store name field blank on the XenMobile server, Worx Home crashes. [#617848]

When users install apps from the WorxStore, or the apps are pushed by the server, installation

takes a few minutes to complete and users see a spinner until the download starts. [624604]

Launching HDX apps from Worx Home for iOS sometimes fails with the error "HdxSdkSession

Status Is: Engine is Not Loaded". [#625603]

http://support.citrix.com/article/CTX214006



If users sign off of Worx Home while their device is disconnected from the network, their

NetScaler Gateway AAA sessions remain active until the session inactivity timeout expires.

Depending on the timeout period configured in NetScaler this could result in excessive license

utilization, requiring administrators to either install more licenses or manually terminate users'

sessions. [#627795]

For Android phones, when users select an app inside the WorxStore and browse through the

screenshots, a UI issue prevents from them from swiping the screenshot list to the left. Swiping

screenshots to the right works. [#629668]

When connecting to WorxStore (XenMobile 10.1) from devices with the system language set to

a non-English language, these UI items are not translated: The All and Categories tabs and the

Details links (labelled "undefined") in the apps list page; the apps details page. Those are

display issues only and the UI items work. To work around this issue, upgrade your XenMobile

server to 10.3 or 10.3.5. [#629924]

In a certificate-only authentication set-up, a user can't create a new Worx PIN after it expires for

iOS. [#631157]

WorxMail 10.3.9

In WorxMail, users cannot open files into older versions of ShareFile. [#650879]

In WorxMail, users cannot create a GoToMeeting with a subject line longer than 100 characters.

Instead, the subject line should truncate. [#649741]

In WorxMail, when an attachment size exceeds the maximum limit, the mail stays in the Outbox,

but no status appears to users. Instead, users should see an exclamation mark icon that, when

tapped, shows the relevant error message. [#643465]

In WorxMail for iOS, after users update their password, ActiveSync credentials update, but

Exchange Web Services continues to use the old password. As a result, authentication fails

when you try to renew the APNs subscription and eventually, depending on the security policies,

the account is locked. [#635634]

In WorxMail for Android, when certificate-based authentication is configured, after a 401 error

occurs, users are prompted to enter a password, in error. [#642787]

In WorxMail for iOS, when users create a meeting with a single space between the phone

number and password and the tap Dial-In, nothing happens. [#647568]

In WorxMail for Android, occasionally an error appears indicating that access to the company

network is unavailable. [#640183]

In WorxMail for Android, in an environment configured for Kerberos Constrained Delegation,

when users send or receive an email with an attachment, they cannot download the attachment.

[#652025]



In WorxMail for Android, in an environment configured for Kerberos Constrained Delegation,

when users try to connect to WorxMail, an error appears stating that access to the company

network is unavailable. [#645504]

WorxMail 10.3.8

If your environment doesn't use certificate authentication and a user is disabled in ActiveSync,

WorxMail for iOS displays the message "Invalid Certificate. You need a valid certificate to use

this app". [#606924]

TLS 1.1 and 1.2 protocols are not supported on Android 4.4.2 devices for WorxMail

authentication and data traffic. [#633089]

If a user's outbox includes a large attachment because it exceeds the Exchange server limit for

outbound attachments, WorxMail for Android uses a large amount of cellular data over a short

period of time. [#644054]

WorxMail for Android cannot connect to the IBM Notes Traveler server. [#644883]

APNs resubscription requests might fail. [#648266]

WorxMail 10.3.6

In Android, when users edit a Skype meeting in WorxMail, the links in the body of the

meeting work as expected. But when the same meeting is opened in Outlook, the meeting link

no longer works. [#604579]

In WorxMail for Android, when users open a mail with an image and zoom in on the image,

WorxMail automatically adjusts the appearance of the image making the content hard to read.

[#619606]

In WorxMail for iOS, message notifications are based on an incorrect message item, causing

some missed notifications. [#619921]

In WorxMail for Android, when a user sends an event series from Outlook and the recipients

accept the series from WorxMail, if the user modifies the event occurrence in Outlook, after the

recipient accepts the change, the event remains as a pending event in the recipients' WorxMail

calendar. [#623063]

Contacts in WorxMail 10.2 on Android devices are not synchronized successfully in WorxMail

after you upgrade the app to version 10.3.5. As a result, when the device receives a call from

the exported contact, the contact number should resolve to the contact name. Instead, the

contact number appears rather than the contact name. The issue occurs only with contacts from

WorxMamil 10.2. Contacts that users create in WorxMail 10.3.5 appear as expected. [#626851]

In WorxMail for iOS, users cannot book a meeting room when the display name of the room in

Active Directory contains a colon (:). An error does not appear in WorxMail, but users receive an

undeliverable mail notification from Exchange Server. [#632361]



When you leave the WorxMail Exchange Server field empty in the MDX policy settings and you

enter a user domain, when users with Android devices set up WorxMail manually, the domain

field is empty but users cannot edit the field, and the server field contains the domain and users

can edit the field. [#641595]

Some emails formatted in HTML that appear correctly in native iOS mail do not render correctly

in WorxMail for iOS. [#642546]

In WorxMail, when you create a WebEx meeting in the Calendar with a 10-digit meeting number,

the code is not dialed automatically. [#645385]

Transparent file encryption is now supported on the Huawei Ascend Mate 7 and Huawei Mate 8

devices. [#636769]

WorxMail 10.3.5

When a WorxMail for Android contact is exported to the device and the device receives a call

from the exported contact, the contact number should resolve to the contact name. Instead, the

contact number appears rather than the contact name. [#593829]

In WorxMail for iOS, duplicate contacts are created when WorxMail is re-installed or when Sync

with Local Contacts is turned off and then turned on. [#597549]

In Android, when users edit a Skype meeting in WorxMail, the links in the body of the meeting

work as expected. But, when the same meeting is opened in Outlook, the meeting link no longer

works. [#604579]

In the same meeting is opened in Outlook, the meeting link no longer works. [#604579]

WorxMail ActiveSync autodiscovery is supported for Office 365. [#619270]

On Samsung devices, in WorxMail for Android, recurring meeting dates when the invitees are in

different time zones are off by approximately 1 hour between the native mail calendar and the

WorxMail calendar. This is a third-party issue. [#620237]

On iOS, when displaying an email sent with a background color, WorxMail does not render the

background color. [#624225]

In WorxMail for Android, the Korean translation for “VIP” is incorrect. [#628913]

After upgrading to Worx Home 10.3, users can't access WorxMail for iOS because Worx PIN

and sign-on prompts repeatedly appear. [#626073]

For meetings created in Lotus Notes, the time zone information sent by ActiveSync isn't precise

enough to infer the time zone where the meeting was created. As a result, daylight savings time

isn't applied to those meetings and they are off by 1 hour. [#626064]

If the Unknown sources security setting on an Android device isn't enabled (which is the default)

and the device is enrolled for MDM, when a user downloads an app from WorxStore and then



responds to the prompt to enable the unknown sources setting, the user must download the app

from WorxStore a second time. [#626181]

In iOS, if users navigate to Settings to turn on signing/encryption, they're given no option to

return to WorxMail. [#626838]

An iOS user can access WorxMail for iOS even when not signed on to Worx Home. [#626850]

WorxMail sync stops when users delete more than 200 mails from the Draft folder while using

Exchange 2013. [#630461]

WorxMail for iOS doesn’t open Worx Home for authentication in languages other than English

because the alert message "You can use your app once Worx Home starts" (which was new in

10.3.1) was not localized. [#634370]

WorxNotes 10.3.6

On Huawei P8 Android 5.0.1 devices, users are not able to send notes from WorxNotes with

WorxMail. [#628570]

WorxNotes 10.3.5

When a new folder or notebook is created, the title shows only after the user clicks the Done

button. [#619729]

WorxWeb

If users have WorxWeb open in the background and use an unwrapped app that passes data to

WorxWeb, such as Google Chrome, and the device loses Internet connectivity or switches from

WiFi data to cellular data, WorxWeb loses its VPN connection until users open WorxWeb again.

[#632529]

WorxWeb 10.3.6

In iOS, some WorxWeb sign-on pages do not submit, making it impossible for users to sign on

successfully. [#597085]

WorxWeb for Android occasionally does not send the correct User-Agent inside of the HTTP

header, which causes traffic to not comply with some NetScaler traffic rules. [#628626]

WorxWeb for iOS does not allow users to download links that contain PDFs in certain cases. No

download option appears. [#630236]

In WorxWeb for iOS, when users open a URL that contains a PDF file, the Open in option does

not appear even though the MDX policy allows unrestricted Document exchange (Open In).

[#630643]



In WorxWeb for iOS, users cannot download an encrypted .xlsx file from an in-house managed

app. When users try to open the file through the Open In option, the option to use the in-house

app does not appear. [#632668]

In WorxWeb for Android, when users search for a URL that contains a backslash (\), the web

page does not load. [#640512]

WorxWeb 10.3.5

In WorxWeb for iOS, some links for intranet sites using jQuery do not open. [#605503]

If a user enters a URL that contains the characters "%20", the server isn't found. [#610367]

In WorxWeb for iOS, downloaded files have incorrect extensions because they use the

extensions mentioned in the URLs instead determining the extensions based on content type.

[#614037]

In WorxWeb for iOS, when users turn off the block pop-up setting, some websites that contain

JavaScript do not work correctly. [#617612]

In WorxWeb, when links open in a new tab, they are prompted to enter their credentials again;

instead, single sign-on (SSO) should users logged in. As a work around, users can enable the

Block Pop-ups setting in WorxWeb to force links to open in the same tab. [#618831]

In WorxWeb for iOS, when a user edits a PDF document embedded in a website, the keyboard

doesn't send text into text fields. [#619705]

In Android, when the user clicks on a Google Maps URL, the location opens within WorxWeb

instead of giving the user the option to open the URL in Google Maps. [#622507]

Worx Home for Android, Version 10.3

On Android and iOS devices, when users switch between WiFi networks, more than one user

session is created on NetScaler Gateway for the same user. As a result, more than one license

per device is consumed on NetScaler Gateway and the licenses may also expire prematurely.

[#510249, #529901]

On Android devices, even when you remove the location service device policy, geo-fencing

occurs on the device. [#527587]

Samsung Galaxy Ace 4 devices might fail to load Worx Store, displaying errors stating that the

store URL cannot be loaded, apps cannot be retrieved from the store, or no apps were found in

the store. [#575536]

On some Android HTC One (M8) and HTC One (M9) devices running Android 5.x.x and 6.x.,

when users try to enroll, Worx Home crashes.

On Android devices, when users enroll in Worx Home, the License agreement appears, but

Worx Home covers the window. [#585394]



On Android M devices, when users sign off and then sign on to Worx Home, a certificate error

occurs. When users click Install in the notification, nothing happens. When users click Cancel a

few times, they can access Worx Home and the Worx Store. [#599766]

When enrolling in XenMobile in MAM mode on an Android device via auto-discovery enrollment

in UPN mode, users must enter their UPN twice. Instead, the user name field should be

prepopulated. [#608875]

When you set the inactivity timer client property to zero in order to disable the timer and require

a PIN or password only when an app starts, the setting is not enforced. Instead, when the

device is idle for about 24 hours, users are prompted for their network password even though

NetScaler authentication session has not expired, in the following cases:

Opening the WorxStore. Opening apps from My Apps. [#621563]

When you update Worx Home to version 10.3 and XenMobile is allowing connections only with

TLS 1.2, the following issues may occur:

Enrolled users cannot open Worx Home. New users cannot enroll.

Instead, the error message "Access to your company network is not available,"

appears. [#622100]

Worx Home for iOS, Version 10.3

On Android and iOS devices, when users switch between WiFi networks, more than one user

session is created on NetScaler Gateway for the same user. As a result, more than one license

per device is consumed on NetScaler Gateway and the licenses may also expire prematurely.

[#510249, #529901]

When users open WorxMail on iOS devices, the first email message in a list is selected and

therefore, the message is automatically marked as Read. [#588177]

When you have client certificate authentication configured, on iOS devices, after the MDM

certificate installs successfully, enrollment eventually fails. At that time, users are prompted for

their credentials again. [#613082]

When customers use non-domain passwords for authentication to NetScaler Gateway together

with a StoreFront authentication service, when users enroll in Worx Home on iOS devices and

are prompted for their credentials, authentication fails. [#610372]

WorxMail for Android, Version 10.3

On Android devices, when client certificate authentication is configured, after updating from

Worx Home 10.0.8 to 10.2, WorxMail does not work.[#598126]



On Android devices, WorxMail 10.2 mail continues to sync even when the email sync feature is

turned off. [#599481]

WorxMail for Android, Version 10.2, might fail to correctly display HTML links in emails.

[#601112]

On Android devices running version 4.1, after users install WorxMail 10.2, when they try to open

the app, the following error appears: This application is no longer registered on Worx Home.

[#602745]

WorxMail for iOS Version 10.3

When .txt attachments are sent and received using WorxMail, Japanese and Simplified Chinese

characters in these attachments can appear garbled. [#492977]

In WorxMail for iOS, for accounts with multiple SMTP addresses, when users reply all to an

email message, they are being copied on the mail. [#543996]

In WorxMail for iOS, in order to forward an attachment, users must download the attachment

first. If not, an error occurs that states "attachments not sent."[#562556]

When users open WorxMail on iOS devices, the first email message in a list is selected and

therefore, the message is automatically marked as Read. [#588177]

In WorxMail for iOS, when users upgrade the Webex app, the meeting body of the Webex

meeting is altered and issues occur with the Join Meeting button and other features. [#592579]

When viewing emails in any device that has a reading pane such as iPad, the focus on the

email might change to the most recent email without the user's intervention. As a result, even

though the email is not read by the user, the "read" status changes to "true." [#593105]

Duplicate characters might be added to the subject line when WorxMail 10.2 is configured in

Japanese and user use the reply to or forward email options. [#594105]

When WorxTasks and WorxMail are installed on the same iOS device, unexpected syncing and

resyncing can occur on WorkMail, resulting in errors. This can happen because WorxTasks and

WorxMail are using the same sync key.

[#596527]

On iOS 7 iPhones, when users create a new email in WorxMail, when they try to attach an

existing photo, WorxMail crashes. Likewise, when users enable synchronizing with a local

contact in Settings on the iPhone, when a dialog box opens to allow access to the local contact

app of the iPhone, WorxMail stops responding. In both cases, users must restart their phones.

[#600826]

When a delegated user responds to a meeting invite, WorxMail crashes. [#606279]

When users are in the Santiago, Chile time zone and create an event in WorxMail for iOS, the

event is not synchronized. [#612269]



WorxNotes for Android, Version 10.3

In WorxNotes for iOS, when you create a new note and attach a photo, after you close and

reopen WorxNotes, the photo is missing from the note. As a workaround, you can tap the back

button in the note and then reselect the note before you close the app. [#614480]

WorxWeb for Android, Version 10.3

On Android 5 devices, in secure browse mode, WorxWeb returns an

"ERR_NAME_NOT_RESOLVED" error. [#562667]

WorxWeb for iOS, Version 10.3

When opening weblinks in WorxWeb on iOS devices from an internal site, a 404 error occurs.

[#579914]

In WorxWeb for iOS, when users try to log on to an internal website, a new tab opens instead of

allowing users to log on. [#585006]

In WorxWeb for iOS devices, Worxweb modifies a cookie and non-RFC compliant formatting

occurs. As a consequence, 404 errors occur when users try to view websites in WorxWeb.

[#595215]

With the policy, Network Access=Tunneled to Internal and Preferred VPN Mode=Secure

Browse enabled, attempts in WorxWeb for iOS to open a PDF file located on an intranet can fail.

The issue occurs when the filename of the PDF contains blank spaces. With this fix, the spaces

in the URL are encoded properly so that the file opens successfully.

[#597009]

In iOS, links to files that open in new windows don't open because WorxWeb replaces

parentheses in the file's name with "%28" and "%29". [#604044]


Users receive the error message "This managed application is no longer registered with Worx

Home" when starting Worx apps.

[#532192]

Remote Support does not enumerate Samsung devices over 3G connections.

[#534313]

When users open Worx Home and sign on, Worx Home fails with the error message

"Unfortunately, Worx Home has stopped.” This occurs after adding a PDF to XenMobile and

when Worx Home attempts to download the file.

[#556957]



On an Android device, attempts to open wrapped apps outside of Worx Home fail. The error

logs show a message "ERR_NAME_NOT_RESOLVED" or similar, depending on the wrapped

app.

[#561898]

After changing the Active Directory password, a message appears from Worx Home that users

are signed out. When users attempt to sign on again, the message "Worx Home could not

connect" appears.

[#567861]

Opening a customized Android app shows an error when invoking sendOrderedBroadcast().

[#579639]

Android HTC devices show two different ActiveSync device IDs in XenMobile, which causes

email access to fail.

[#581127]

If using Chrome Autofill in Worx Home or WorxMail, Autofill adds a blank space at the end of the

user name, which can cause invalid credential errors.

[#582187]

When enrolling an Android device, Touchdown takes control of the foreground before users can

enter their Worx PIN.

[#582564]

On Android devices, when users sign on to Worx Home, when the session times out and users

sign on again, Worx Home prompts users to install a certificate, but nothing happens when they

click Install. [#599766]


If any Worx apps are open during the upgrade of Worx Home for iOS, users can no longer sign

on after the upgrade. To work around this issue, users either must close apps before upgrading

Worx Home or re-enroll after the upgrade. This issue affects upgrades to Worx Home 10.0.3

through 10.0.8.

[#549570]

When searching for Outlook contacts to add to a new email in WorxMail for iOS, the search

result shows the exact spelling of the search request. For example, if the search text contains

an accent, such as García, only those results appear in the list. If the name does not contain an

accent, only those names appear, such as Garcia.

[#567102]

You can’t launch web links and HDX apps from the Worx Home screen.



[#578847]

Worx Home crashes during sign on when used with an old version of App Controller.

[#582817]

ShareFile single sign-on fails on Worx Home.

[#583196]

Entering the incorrect PIN too many times causes Worx Home to crash.

[#583214]


On tablet devices, when the device is in landscape mode, after accepting a meeting invitation in

the detail pane, the preview pane scrolls to the bottom of the last email in the Inbox.

[#546534]

The WorxMail calendar shows past events for two weeks only. This release increases the

number of past events in the calendar.

[#550820]

After creating a meeting invitation in WorxMail with optional attendees, Microsoft Outlook shows

all users as required attendees.

Attempts to dial in to a WebEx meeting, the meeting number is chosen instead of the

conference code.

[#562467]

WebEx meetings that have a 10-digit meeting number do not dial in automatically.

[#565444]

When users open a WebEx meeting from WorxMail and then tap on Dial In, all of the dial-in

numbers do not appear. After selecting a dial-in number, the wrong conference code is chosen.

[#565582, #565589]

When users try to access or refresh WorxMail, the following error message appears:

"Connection Problem."

[#568396]

If a zipped file contains Japanese characters in the name, WorxMail cannot open the file.

[#570110]

In daily emails, the embedded graphic is a cached image instead of the current image.

[#571534]



WorxMail changes the Last Time Updated to the current time, even when there is not a

connection to the network.

[#577433]

This update restores the Open In icon when opening a zip file attachment on an iPad device but

with the following limitations:

If the attachment is in full-screen mode, you might need to rotate the iPad device once to

activate the icon. [#577881]

While viewing an attachment in full-screen mode and opening it in another app by clicking

the Open In icon, there is no user interface to return to Mail view. [#577636]

After users open WorxWeb for the first time, WorxMail prompts users for the Exchange

password.

[#579361]

WorxMail plays the device default notification tone even after users configure WorxMail sound

options, such as silent.

[#580299]

When users attempt to start a WebEx meeting from a calendar invitation in WorxMail, WorxWeb

opens instead of WebEx. The following error message appears: "Invalid input or system error.

Please try again or contact your site administrator." A second attempt to start the meeting in

WebEx is successful.

[#593799]

WorxMail for iOS, Version 10.2

Users might see the error message “This managed application is no longer registered with Worx

Home” when opening WorxMail.

[#532192]

On iOS devices, if there are too many recipients on a reply all message, some names may

disappear from view. All recipients, even those whose names are unseen, still will receive the

message.

[#548634]

On iPads, after deleting a meeting while in the Calendar's Agenda view, the deleted meeting

continues to display, and the view does not advance to the next event.

[#554756]

WorxMail becomes unresponsive shortly after it starts.

[#554846]



When WorxMail contacts are exported to Native, WorxMail creates custom labels instead of

using the standard Native labels.

[#556051]

WorxMail is unable to display the contents of folders in which contacts contain newline or

carriage return characters in the company name.

[#566210]

When composing an email in WorxMail, if a user searches for a contact by surname and

includes an accent in the search, the results list contains only the matches containing an accent.

If the search doesn't include an accent, the results list contains only the matches without an

accent.

[#567102]

WorxMail can’t open a zipped file if the filename includes double-byte characters.

[#570110]

On iOS devices, if a domain is specified in the WorxMail user domain policy in the XenMobile

console, and the WorxMail user name is in user principal name (UPN) format, push notifications

will fail to register. As a workaround, leave the policy empty.

[#570365]

If WorxMail receives multiple messages from an automailer with the same content ID, the wrong

attachment might be included.

[#571534]

Push notifications sent to the Citrix listener service for the EMEA region cause WorxMail to

crash on iOS 8.3.

[#572469]

WorxMail does not display the Open In icon when opening a zip file attachment on an iPad

device.

[#575370]

WorxMail crashes if the Enable download of attachments over WiFi policy is enabled and a user

loses the WiFi signal.

[#575638]

WorxMail does not display the Deleted items folder in the mailbox folder list.

[#578167]

WorxMail prompts for a password each time a user opens it if WorxMail was wrapped using an

explicit provisioning profile.

[#579361]



SMIME-enabled WorxMail is not able to open Microsoft docs.

[#582806]

A PDF that was edited from ShareFile with Adobe Fill & Sign is empty when sent with, and then

opened, in WorxMail.

[#584129]

When WorxMail, WorxNotes, or WorxTasks are configured for client certificate authentication,

those apps prompt for a user name.

[#587769]

WorxNotes for iOS, Version 10.2

WorxNotes crashes if you tap the < icon while creating a new note.

[#575176]



[#587769]

WorxTasks 10.3.6

On WorxTasks for Android, when a user creates a task in Microsoft Outlook with a start and end

date, those dates show in WorxTasks as one day earlier. [#632491]

WorxTasks for iOS, Version 10.2



[#587769]


On Android 5.1 and 5.1.1 devices, when client certificate authentication is enabled on Netscaler

Gateway, WorxWeb cannot access sites and the following error message appears: "Restricted

by admin policy: Network access is blocked for this app." This occurs when users log on by

using a full VPN connection or Secure Browse.

[#570645]

If users open WorxWeb and then leave the app idle for a minute or more, page refreshes or

clicking on links can fail and the progress bar stops indefinitely at around 10%. This occurs on

Android devices where the connection uses Secure Browse instead of a full VPN connection.



[#580416]

Hyperlinks might not work in WorxWeb on an Android device. This occurs if encoded characters,

such as the vertical bar (|), are in the web address.

[#583644]

WorxWeb sends an incorrect User-Agent header when users first attempt to access a web

address.

[#585193]

WorxWeb deletes the home page setting when users clear the history in Advanced Options.

[#585199]


On iOS, punycode URLs do not render when selected from history. They must be entered

manually in the URL bar.

[#564470]

When downloading in WorxWeb a file that has a question mark appended to the filename, such

as "http://server1.example.com/directory/file.txt?version=4", the file is downloaded as

"file.txt?version=4" instead of as "file.txt". As a result, apps cannot open the file.

[#567811]

WorxWeb sometimes crashes when you open multiple tabs.

[#582818]

When NetScaler Gateway and Worx Home close, WorxWeb for iOS remains running in the

background.

[#582872]

Citrix for Salesforce (iOS), Version 10.2

Users can get stuck on the GateWay Timeout error page if they enter the wrong custom domain

URL in Citrix for Salesforce.

[#582782]

Worx Home for Android, Version 10.0.8.17

When XenMobile is configured with the Username + PIN enrollment mode, enrollment does not

complete on an Android device and Worx Home displays the error "Connection failed due to a

security policy."



[#570250]

Worx Home for Android, Version 10.0.8

1. If two-factor authentication is configured in Device Manager, users are locked out if the wrong

password is typed.

[#518923]

2. The HTC API shows as false on XenMobile for Android 5.0 devices.

[#539463]

3. Users receive the error message "This managed application is no longer registered with Worx

Home” when starting Worx apps.

[#532192]

4. Google Maps is not blocked even when the app is in the blacklist in an App lock policy.

[#542958]

5. When installing a Cisco VPN certificate on an Android 5.0 device, Worx Home fails.

[#552154]

6. Worx Home app enrollment does not occur if the auto discovery service returns a valid App

Controller URL with a dummy Device Manager URL.

[#558307]

7. After upgrading to Worx Home 10.0.x, users have the option to reenroll even when the option

is blocked from appearing.

[#560425]


1. When the Online session required policy for a Worx app is Off, the app does not start if the

network or NetScaler Gateway is unavailable.

[#515420]


1. When users connect over a 3G or low-bandwidth network, CPU usage increases and the

battery drains. This fix is available from the Google Play store.

[#496112]




1. When users switch WiFi connections, they cannot access the Worx Store.

[#463261]

2. Intermittently, Worx Home prompts users for their Worx PIN repeatedly.

[#486888]

3. On a Samsung Galaxy S5 device, if users open Worx apps and the clipboard is clear, a cut

and paste operation fails.

[#488046]

4. When users move Worx Home to the background, users are prompted for their Worx PIN

before the session time-out expires.

[#490046]

5. When users enroll an Android device with an incorrect Worx PIN, the error message does not

appear for two minutes.

[#490982]

6. If the Worx PIN times out, a black screen appears in the IBM Traveler app.

[#492454]

7. When users restart the IBM Traveler app, they may be able to access the app without

entering their Worx PIN.

[#492463]

8. Users are prompted two or more times to enter their Worx PIN when using the IBM Traveler

app.

[#492713]

9. In Worx Home, when users enter an Active Directory user name and password to open an

attachment in Voltage, the app fails to authenticate users.

[#503234]

10. On some Android devices, after Worx Home is upgraded, while users try to authenticate,

Worx Home fails intermittently.

[#513309]

11. Issues occur on Android devices due to the inactivity timeout policy.

[#513437]

12. When you set the block camera policy to ON in App Controller, the Sitrion app fails.

[#518615, #518968]



Worx Home for iOS, Version 10.0.8

1. When upgrading Worx Home in XenMobile, if any Worx apps are open on the user device,

sign on fails when users enter their personal identification number (PIN). Users must reenroll

the device to be able to sign on.

[#549570]

2. If users do not enroll in Worx Home the first time they sign on and then enroll again

successfully, if the Worx Home process ends, users receive a prompt to enter the enrollment

URL.

[#554860]

3. When any Worx app switches to Worx Home, occasionally Worx Home fails.

[#555949]

4. Attempts to start published applications from StoreFront on iOS devices fail and the error

message "App is no longer available for the user" appears.

[#560284]

5. After upgrading from Worx Home version 10.0.1.1 to a later version, the option to reenroll the

device appears.

[#565856]

Worx Home for iOS, Version 10.0.3

1. On iPads running iOS 8, when users run a GoToAssist chat in Worx Home from the Support

page, tap the camera icon and then tap Take Photo or Video or Choose Existing, Worx Home

fails. On iPhone 5, the same steps cause the GoToAssist chat to close. [#497511]

[#497511]

2. An upgrade of WorxMail for iOS from release 9 to 10 does not complete. After users tap

Update now, one of the following actions might occur: The Worx Home screen displays, Worx

Home prompts to upgrade again, or the Upgrade in Progress message displays and does not

dismiss.

[#537338]


1. The enrollment invitation URL and Worx PIN do not work.

[#468287]

2. When a user deletes an account from Worx Home and signs on with a different account, the

data from the first account appears and is synchronized.



[#491891]

3. When users are prompted to update a MDX app, the grace period does not appear.

[#498812]

4. After users sign on, Worx Home stops responding and does not flip back to WorxMail.

[#503857]

5. The wrong message appears when users decline the Terms & Conditions policy.

[#506701]

WorxMail for Android, Version 10.0.7

1. Users cannot send mail with WorxMail on Android devices when connecting via IBM Notes

Traveler 9.0.1 IF6 to an IBM Notes environment. The messages remain in the Outbox.

[#530668]

2. Notifications for folders other than the inbox are not being shown. This is a change from

behavior in previous versions.

[#540822]

3. On a tablet running Android 4.1.2, WorxMail for Android does not display the reply and

forward options. As a workaround, users can tap Home and restart WorxMail.

[#543367]

4. Occasionally, if network issues occur during mail synchronization - either automatic or

manual - mails do not synchronize, but the time stamp is updates.

[#543436]

5. When users change their mail password through IBM Notes client, when users open

WorxMail on an Android device, they are not prompted for the new password and mail sync fails.

[#543877]

6. When users open an attachment in WorxMail on an Android device and tap Always for the

app to use for viewing the file format, when users try to open an attachment with a different file

format, the same app opens for viewing. Users are not given a choice of apps to use for viewing

the subsequent file format.

[#551131]

WorxMail for Android, Version 10.0.3

1. For users running WorxMail on Android devices who have email accounts with a large

number of email messages (approximately more than 1,000) and who may also receive a large

amount of email messages at one time, performance issues may occur.



[#442861]

2. WorxMail for Android fails after connecting to Exchange Server if the mailbox is large.

[#496886]

3. WorxMail for Android might not include the entire email thread in forwarded or reply to emails.

[#511740]

4. When users set a reminder to None for any calendar item, notifications appear.

[#519905]

5. WorxMail for Android can take 15 seconds or longer to display results after users start typing

in the To field the name of someone who is not in their local contact list.

[#527173]

6. WorxMail for Android might fail after users sign on.

[#530262]

7. On Samsung devices running Android 4.4.4, WorxNotes for Android does not sync with

WorxMail.

[#534529]


1. Numbers do not appear for sent items, trash, conversation history, and junk email.

[#370629]

2. WorxMail performance suffers when the Inbox has a large number of email messages or

many incoming email messages.

[#442861]

3. WorxMail drains the battery.

[#462832]

4. A secondary SMTP alias is populated.

[#473142]

5. The first time users authenticate with their Worx PIN, authentication fails.

[#480165]

6. In some circumstances, WorxMail incorrectly identifies the first name of the user account in

conversation view.

[#486343]

7. WorxMail generates network traffic inefficiently when users download attachments.



[#486686]

8. Users do not receive an option to upload or download a PDF file to ShareFile if the PDF

reader is not installed on their device.

[#487259]

9. The calendar lock screen notification does not display character sequences that begin with

the percentage sign (%).

[#488485]

10. When users try to delete an email message in landscape mode, WorxMail fails.

[#488912]

11. When users change networks, WorxMail prompts users for their credentials.

[#495066]

12. Users are prompted for their Active Directory credentials instead of their Worx PIN.

[#498798]

13. WorxMail prompts users for their credentials in an area without a network.

[#501714]

14. In WorxMail on a Sony or HTC device, when users tap the forward icon to forward an email

message with an attachment, WorxMail fails.

[#502374]

15. In WorxMail, when users assign a category to a user via Outlook, the group shows up two

times.

[#502923]

16. Occasionally, after WorxMail fails, WorxMail logs are not generated; only Worx Home failure

logs are captured.

[#503693]

17. Users cannot play voicemail messages in WorxMail.

[#505038]

18. When users change networks, WorxMail prompts them constantly for their password.

[#516571]

19. The inactivity timer does not work with WorxMail.

[#521398]



WorxMail for iOS, Version 10.0.7

1. When users try to open a forwarded mail with an attachment that has the extension of .msg.,

WorxMail stops responding and then fails, or fails immediately.

[#535811]

2. When users move an iOS device to a different time zone, the WorxMail calendar does not

adjust to new time zone and shows times from the previous time zone in reminders.

[#537645]

3. Notifications for folders other than the inbox are not being shown. This is a change from

behavior in previous versions.

[#540822]

4. When WorxMail for iOS has a large number of contacts, users experience delays after

clicking the To, CC, or BCC fields.

[#542287]

5. When WorxMail for iOS is configured with Lotus Notes, WorxMails sends two notifications to

the meeting organizer but none to the invitee.

[#543432]

6. When users create a meeting using WebEx, GoToMeeting, or other meeting format,

WorxMail appends the meeting number to the Dial in number and the call fails.

[#546452]

7. When users switch from portrait to landscape mode and then, after using the app for a while,

switch modes again, the refresh and gear icons are no longer visible.

[#547670]

8. When users adjusts the font size on their iOS device, WorxMail may fail.

[#549900]

9. A call using a Dial in number in a WebEx, GoToMeeting, or other format, fails if the location

contains a space between the code and a colon (:), such as 555-555-5555; 9341234.

[#558013]

WorxMail for iOS, Version 10.0.3

1. The message "Access to your company network is unavailable" always appears when iPod

Touch users sign on to WorxMail for iOS.

[#493217]



2. When users search for a contact in WorxMail for iOS, the results can take up to several

minutes to appear.

[#518688]

3. WorxMail for iOS does not display Chinese characters properly in .eml attachments.

[#525790]

4. WorxMail for iOS can fail while synchronizing a large number of emails.

[#530460]

5. If users have two email accounts set up in WorxMail for iOS, the From address used when

they send emails is not used to send calendar invites.

[#530506]

6. If the birthdate for a WorxMail for iOS contact is not specified, the anniversary date does not

sync when the contact is exported to iPad or iPhone.

[#531458]

7. After an upgrade from WorxMail for iOS 9.0 to 10.0, some emails cannot be delivered

because the recipient email addresses are truncated.

[#533777]

8. When the App passcode policy and the Worx PIN client property are enabled, WorxMail for

iOS does not prompt for a Worx PIN after users restart an iOS device.

[#535386]

9. WorxMail displays the wrong error message for an expired or revoked certificate.

[#538395]

10. When in offline mode, WorxMail for iOS indicates that no Internet access is available.

[#538415]

11. WorxMail for iOS does not synchronize emails after users switch from Wi-Fi to a cellular

network.

[#TRK0540729]

WorxMail for iOS, Version 10.0

1. The left margin in an email message may not appear correctly.

[#455085]

2. When users create an email reply in WorxMail with a numbered list, the numbers disappear

and the format is out of order.

[#462802]



3. When users synchronize their Contacts, the display order of first name and last name doesn’t

match the order from the source.

[#464961]

4. Repeating appointments that users migrate from Lotus Notes do not appear in the WorxMail

Calendar.

[#487123]

5. The calendar lock screen notification does not display character sequences that begin with

the percentage sign (%).

[#488485]

6. Conference dialing in WorxMail does not work properly.

[#488677, 488682]

7. WorxMail does not synchronize automatically.

[#489009]

8. In some situations, WorxMail fails when users open an email message.

[#491103]

9. When users are on a phone call, WorxMail Settings option does not appear on the screen.

[#493199]

10. A mailto link from WorxWeb may not be interpreted in WorxMail correctly.

[#494607]

11. Contacts of a certain format may not be imported into WorxMail correctly, in which case

users cannot view their Contacts.

[#497711]

12. Email messages set to high importance are not flagged.

[#502071]

13. Occasionally, WorxMail fails.

[#504986, #505319, #505666]]

14. Custom protocol links do not open the installed app.

[#506335]

15. When users dial a Contact's phone number, the wait symbol is ignored.

[#507066]

16. When users copy an email address and paste the address in to a draft email message,

WorxMail fails.



[#507510]

17. WorxMail fails and the following error appears: Access to your company network not

available when CAS IB VIP configured for port 444 in MDX policy.

[#507744]

18. When synchronizing local contacts, occasionally, some contacts disappear.

[#508099]

19. Worx Home stops responding and users must force quit WorxMail or Worx Home to resolve

the issue.

[#508597]

20. When users open attachments with spaces in the file name in WorxMail, they cannot

download the files.

[#509470]

21. When users try to update their email, the email verification stops responding, but eventually

refreshes

[#509834]

22. The tap to dial feature does not recognize the number in the location field.

[#509943]

23. WorxMail fails and the following error appears: Pushing the same view controller instance

more than once is not supported.

[#515666]

24. The camera roll and keyboard open in portrait mode, but the image appears in landscape

mode.

[#516531]

WorxMail for Windows Phone, Version 10.0.3

1. WorxMail configuration fails on some Windows Phone 8.1 devices.

[#522589]

2. WorxMail prompts users to sign on to Worx Home every day on Windows Phone 8.1 devices.

[#522980]

3. WorxMail for Windows Phone ignores line breaks in a signature.

[#537536]



WorxWeb for Android, Version 10.0.7

1. When pop-ups are blocked on an Android device, tapping any link opens an empty tab, with

no images rendered.

[#522063]

2. On Nexus 7 devices runnig Android 5.1, Galaxy S5 devices running Android 5.0, and HTC

One devices running 5.0.2, users cannot open external HTTPS pages in WorxWeb. A

"Webpage not available..." error appears.

[#550838]

WorxWeb for Android, Version 10.0.3

1. Users cannot use WorxWeb for Android to open a document downloaded from SharePoint.

[#519005]


1. After opening a document in WorxMail with Quick Office that uploads the document to a

SharePoint site, users cannot download or open the file.

[#484655]

2. Users can open a WorxWeb web page in a new window, but no content appears.

[#487044]

3. Users cannot download .pdf, .doc, or .xls files from hyperlinks in WorxWeb.

[#498608]

4. Users cannot use the camera for Maxis.

[#504909]

WorxWeb for iOS, Version 10.0.7 1. On iOS in secure browse mode, if users enter search terms that include spaces between

words, WorxWeb sometimes goes to another URL instead of returning search results.

[#540582]

WorxWeb for iOS, Version 10.0.3 1. When a user sends a link from the iPilot app to WorxWeb for iOS, WorxWeb opens the link in

multiple tabs.

[#526172]

2. After an upgrade to WorxWeb for iOS 10.0.0.59, some web sites do not render correctly.



[#531428]

3. When users open a Twitter link from WorxWeb for iOS, a new tab opens in the browser.

[#534702]


1. WorxWeb caches logon credentials which gives users access to other users' accounts.

[#479288]

2. An HTML5 rendering issue occurs.

[#495882]

3. On an iPhone, when users open files in WorxWeb from WorxMail, the pages do not render

properly.

[#497499]

4. WorxWeb blocks pop-ups, even when you disable the setting to block pop-ups.

[#493762]

5. The URL HTML anchro does not appear in the address bar.

[#499718]

6. WorxWeb is not honoring the META tab that turns off user scaling.

[#509340]

7. If a page takes longer than 60 seconds to load, WorxWeb times out.

[#510937]

8. WorxWeb pages do not appear correctly in landscape mode.

[#515579]

WorxWeb for Windows Phone, Version 10.0.7

1. When users click a mailto link in WorxWeb for Windows Phone, the Windows Phone mail

client opens instead of WorxMail.

[#544440]

WorxNotes for Android, Version 10.0.7

1. On an Android 5.0 device with WorxNotes installed, if users exceed the allowed number of

Worx PIN tries, after they follow the steps to reset their PIN, a confirmation message appears



stating that the WorxNotes app data is wiped. However, users can access WorxNotes when

instead they should be required to reconfigure WorxNotes.

[#521298]

WorxNotes for Android, Version 10.0

1. After users install WorxNotes, before opening the app,users may see a message indicating

that the app has stopped unexpectedly.

[#489864]

WorxNotes for iOS, Version 10.0.7

1. When users try to open ShareFile through WorxNotes, single sign-on (SSO) fails.

[#543562]

WorxDesktop for iPad, Version 2.0

1. Users who connect to their Windows host computer can now see the list of default/selected

apps on their iPad rather than an empty list on some iPads.

2. Users who uninstall WorxDesktop no longer see the icon or other WorxDesktop entries on

their host computer.

3. iPad users no longer see a delay in populating the Recent Files column from their host

computer. Previously, the host computer took about 20 to 25 seconds to send the recent files

data to the iPad app.

4. Users no longer see an empty black space on their host computer when app sharing is

initiated by the user from the WorxDesktop app for iPad. Previously, on moving the Viewer task

bar to right, users saw an empty black space every time the user began app sharing.

5. Users will not see the correct error message when WorxDesktop is removed from the account

and user tries to access it on the computer.

WorxEdit for Android, Version 1.1

1. WorxEdit for Android opens documents accessed from a web-based app.

[#534641]

2. If the Block Gallery policy is On and users try to add a picture, WorxEdit for Android stops.

[#564678]



WorxEdit for Android, Version 1.0.1

1. WorxEdit fails when users open a .doc attachment in WorxMail.

[#502289]

WorxEdit for iOS, Version 5.7

1. If WorxMail for iOS is not running, the app fails to start when you use the Open In command

in WorxEdit to open WorxMail.

[#535027]

WorxTasks for Android, Version 10.0.7

1. When users upgrade to Worx Home 10.0.3, tasks and flagged emails that users set in

WorxTasks from an earlier version do not sync.

2. If the Encrypt secrets using Passcode property is On, reminders for a new task created in

WorxTasks for Android do not appear after a device restarts. As a workaround, users can sign

on to WorxMail and then restart WorxTasks.

[#542217]

3. On Android, WorxTasks requires a fresh install of WorxMail. WorxTasks will not sync if

WorxMail is upgraded from a previous release to 10.0.3.

[#552915]

Worx Mobile Apps - Citrix.com Worx Home for Android, when certificate-based authentication is...

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