WorldConnect 2012 Day 2 session 5 Working together - SNCF Barbara Dalibard
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Transcript of WorldConnect 2012 Day 2 session 5 Working together - SNCF Barbara Dalibard
WORKING TOGETHER FOR THE BENEFITS OF OUR CUSTOMERS
Barbara DALIBARDCEO SNCF Voyages
SNCF new services - customer centric solutions
WORKING TOGETHER FOR THE BENEFITS OF OUR CUSTOMERSSNCF VOYAGES
Working together with TGV Air
The multimodal door to door approach of Mytripset
SNCF NEW SERVICESCUSTOMER CENTRIC SOLUTIONS
WORKING TOGETHERSNCF TGV AIR SERVICESNCF TGV AIR SERVICE
TGV as the “last miles” of the journey- Key to grow revenue on a mature market for airlines and SNCF- A seamless ticketing experience
WORKING TOGETHER : TGV AIRTGV AIR AS THE « LAST MILES » SOLUTION
- A seamless ticketing experience
TGV AIR New services- Luggage transfer through SNCF Services- Ongoing test of train ticket distribution directly within CDG luggage waiting area
TGV AIR TRAFIC (KPAX)WORKING TOGETHER : TGV AIR
+40%
+40%
20 stations
A partnership with 12 companies
40% expected growth in 2012
68 78 84 99 100137 135
163205
290
410
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012e 2013e
+13%/year
+20%
40% expected growth in 2012
MYTRIPSET MULTIMODAL DOOR TO DOORMULTIMODAL DOOR TO DOOR
MYTRIPSET
MYTRIPSET
10