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World Report July 2012
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Transcript of World Report July 2012
1
AIRPORTS COUNCIL INTERNATIONALThe Voice of the Worldrsquos Airports
World Report
I N S I D E T H I S I S S U E
bull MessagefromDrYiannisNParaschisChairmanoftheWorldGoverningBoard
bull MessagefromMsAngelaGittensDirectorGeneralACIWorld
bull PaxFlashPassengerTrafficonSteadyGrowthPathat5YearOverYearasAirFreight
ContinuesitsDescentforApril
bull AviationSecurityMeetings
bull 2011ACIASQAwardsCeremony
bull ACIAirportServiceQuality(ASQ)
bull 49thACIFundTrainingSeminarldquoAirportsandEnvironmentalSustainabilityrdquo
bull AirportExecutiveLeadershipProgramme(AELP)-2012
bull ACIWelcomesNewWorldBusinessPartners
bull RegionalWorldBusinessPartnerContacts
bull ACIEvents
bull ACISocialMedia
bull ASQ2012AirportForum
bull 2012ACI-NAWorldConferenceampExhibition
bull ACIGlobalTraining
bull AMPAPJune2012GatewayCourses
bull AirportWorld2ndash2012
bull KeyACIPublications
JULY 2012
2 ACI World Report ndash July 2012
ACI Africa ACI Asia-Pacific
ACI North AmericaACI Latin America ndash Caribbean
ACI Europe
Click on a Map to Visit an ACI Regional Web Site
ACI World Contact InformationTel+15143731200Fax+15143731201
aciaciaero
Mailing address POBox302
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
Courier addressSuite1810
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInhttplinkdinAirportsCouncilInternational
3ACI World Report ndash July 2012
Surviving in the new world means team work in the aviation value chainby Dr Yiannis N Paraschis Chairman of the World Governing Board
AviationandconsequentlytheairportbusinesscontinuetogrowatagloballevelHowever this growth is very unevenly distributed among the different parts oftheworld It is true thatwith theexceptionof themarkets in theldquonewworldrdquocomprisingtheBRICstatestheGulfandcertainotherpartsofAsiaLatinAmericaand Eastern Europe airports inmany parts of theldquooldworldrdquo (mainlyWesternEuropeandtheUS)operateinanextremelychallengingenvironmentunderfiercecompetition andever increasing regulations for safety security economics andtheenvironmentFurthermore theprevailingdifficulteconomicconditionsaffectbothconsumersrsquopropensitytotravelaswellastheirspendinglevelsattheairportwhentheydo
FinancialcrisestherecentsovereigndebtcrisesandthethreatofanevendeeperrecessionhavecreatedahighlyvolatileenvironmentAirlinenetworkuncertaintyexacerbatedbythehighfuelcostsandtheconsequentloweringofyieldsaddtothisvolatilitywithairlines increasinglyputtingpressureson theairportsand theregulatorsregardingtheairportchargesrsquolevelsandairportpricingstructures
Amidstthesecriticalconditionsairportsarealsofacingtheneedtosuccessfullyreacttoanumberofchallengesthatarealreadypresentintheaviationindustryand
areexpectedtointensifyintheshortandmediumtermiethelow-costmodelincludingitsexpansionintolong-rangeintercontinentaloperationsandcodesharecooperationwithlegacycarriersgame-changingaircraftthatareexpectedtohaveanimpactontheairlinesrsquonetworksworldwidechangingdigitalandmobiletechnologyintegratedairtrafficcontrolsystems there-inventionandre-introductionof thecustomerexperienceaswellasenhancementof thecustomerengagementand newenvironmentalchallengesaffectingseveralaspectsofairportoperationsandeconomicsandforemostthesocialandpoliticallicenseofairportstogrow
In addition during the last decades airports are increasingly considerednot justmere infrastructure providers butareexpectedtoactasbusinessesintheirownrightminimizingburdentothetaxpayerHowevercontrarytoordinarybusinesscasesfocusingprimarilyonyieldandvaluetotheshareholdersairportsareexpectedtohaveahighdegreeofinputintothedevelopmentoftheairlinesrsquoroutenetworkscontributesignificantamountstogovernmentsintheformofconcessionfeesandtaxessupportandcontinuouslyenhancetheirvitalroletothelocalregionalandnationalsocialandeconomicdevelopmentandcontributetothemediumandlong-termsustainabilityofanumberofkeyplayersatthevaluechainofthetravelindustry
Worseningornegativeoutlooksareacommontheme in IATArsquospublicstatementsregardingtheperformanceor theworldrsquosairlinesAtthesametimethebiggestnumberorairportsareunabletorecovertheir fullcost includingtheirinvestmentsininfrastructureFundingofairlineequipmentorairportfacilitiesisnotgoingtogetanyeasierorcheaperinthenearfutureThechallengesaremanyandhighlydemandinginordertoensuresustainabilityandgrowthnotattheexpenseofoneanotherbuttothebenefitofeachotheritseemsthatthedevelopmentofacommonunderstandingandteamworkbetweenallintegralpartsoftheaviationandtravelvaluechainieairlinesairportsairnavigationserviceprovidersregulatorybodiesaswellastravelandtourismorganizationsandinstitutionsisfundamentalandhastobethenameofthegamefortheyearstocome
4 ACI World Report ndash July 2012DearColleagues
Theaviationindustrysupports566millionjobsandover$22trillioninglobalGDPBeyondservingasaglobalfoundationforsocialandeconomicvitalityourindustrycontinuestodemonstratestrategicleadershipandcollaborativeactivitiestowardsthesustainableoperationanddevelopmentofaviationaroundtheworldThelastfewweekssawtheculminationofseveral
projectsimportanttoachievingthoseaims
FirstsafetywhichisthefoundationofsustainabilityforcommercialaviationTheACIAirportExcellence(APEX)inSafetyisahands-onapproachtohelpingairportsimprovetheirsafetyperformancecomplementingourtrainingguidancematerialandconferenceprogrammingOn24MayACIandtheAirportsAuthorityofIndiasignedaMemorandumofUnderstandingunderwhichACIwillconductAPEXinSafetyreviewsatIndianairportsandtheAirportsAuthorityofIndiawillcontributeexpertstoconductAPEXinSafetyreviewsatotherairportsintheregionThroughthisMOUwecreatealdquovirtuouscirclerdquoofsafetyataregionallevel
Atagloballevelon15JuneACIandtheInternationalCivilAviationOrganisation(ICAO)signedaMemorandumofCooperationtoldquoImproveSafetyStandardsatAirportsWorldwiderdquounderwhichbuildingonourhistoryofcollaborationwithICAOtheywillofficiallylendsupporttotheAPEXinSafetyprogrammewhichappliesICAOrsquosStandardsandRecommendedPracticesofAnnex14TheMOCincludesjointtechnicalassistanceprojectstheregularexchangeofsafetydataexchangingexpertsprovidingtrainingandpromotingregionalcooperation
SecondlywecontinuedoureffortstostrengthenindustrycollaborationstoimproveenvironmentalsustainabilityOnMonday18JuneACIrepresentedtheAirTransportActionGroup(ATAG)indeliveringanaddressaspartofapublicsend-offtoICAOSecretaryGeneralRaymondBenjaminashedepartedrsquoonaldquoFlightpathtoaSustainableFuturerdquoAssociatedwiththeUnitedNationsConferenceonSustainableDevelopment(Rio+20)MrBenjaminrsquosjourneyfromMontrealtoTorontotoMexicoCitytoSaoPauloandRiodeJanierowasthefirst-everseriesofconnectingflightspoweredbyavarietyofsustainableaviationbiofuelsTheactivitywastopromotethesupportofgovernmentineffortstodevelopanampleandcost-competitivesourceofsustainablefuelsforaviationsothattheindustrycancontinuetogrowtomeettheeconomicaspirationsoftheworldrsquoscommunitieswithoutcontributingtoclimatechangenorcompetingwithfoodsourcesWethankJimCherryandhisteamatMontrealTrudeauInternationalAirportfortheirexpertmanagementoftheevent
WearepleasedwiththeresultsofthepoliciesourmembershavepromulgatedongainingcollaborationforthebenefitofairportsandtheindustryasawholeThereismoretocome
IwishyouallasafehappyandhealthysummerBeforeyouheadofftovacationbesuretoregisterfortheACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta(Canada)WearepreparinganexcitingeducationalprogrammemoresignificantannouncementsaDirectorsrsquoRollofExcellenceinductionserviceandanAMPAPgraduationceremonyalongwithafun-filledsocialprogrammeinaveryspecialsettingSeeyouthere
AngelaGittensDirectorGeneral
5ACI World Report ndash July 2012
Left to right MrJamesCCherryCEOAeacuteroportsdeMontreacutealMrRaymondBenjaminICAOSecretaryGeneralMrRobertCordesExecutiveVicePresidentandCOOPorterMsHeacutelegraveneVGagnonVice-PresidentPublicAffairsCommunicationsandCorporateSocialResponsibilityBombardierAerospaceMsAngelaGittensDirectorGeneralAirportsCouncilInternational
PhotocourtesyofAeacuteroportsdeMontreacuteal
ToviewavideoofthespeechmadebyMsAngelaGittensclickherehttpyoutubeJpY3_FXkStQ
Left to right MrRobertoKobehGonzaacutelezICAOCouncilPresidentMsAngelaGittensDirectorGeneralAirportsCouncilInternational
Memorandum of Cooperation between the International Civil Aviation Organization and Airports Council International for Enhanced Cooperation to Improve Safety Standards at Airports Worldwide
ACI Optimistic Biofuel Powered Flights will be the Norm with the Right Government Assistance
PhotocourtesyofVandaDrsquoAlonzo(wwwvandaphotocom)
6 ACI World Report ndash July 2012
Pax Flash Passenger Traffic on Steady Growth Path at 5 Year Over Year as Air Freight Continues its Descent for AprilPassengertrafficcontinuestoshowresilienceinthefaceofon-goingconcernsaboutrecessionsinmanymajorEuropeaneconomiesRegardlessoftheslowdownthatwastriggeredbythesovereigndebtcrisesintheEurozoneareapassengertrafficgrewbyalmost5percentwhileinternationaltrafficincreasedby6percentforthemonthofAprilWhileairtravelhasexperiencedanexpansioninallregionsemergingmarketscontinuetopostimpressivegrowthfiguresAsia-PacificAfricaandtheMiddleEastallexperiencedyearoveryeargrowthinthevicinityof10percentforAprilMajorairportsinAsia-PacificsuchasSoekarno-HattaInternationalAirport(CGK)andSingaporeChangiAirport(SIN)posteddoubledigitgainsof18percentand13percentrespectivelyRelativetotheemergingmarketsofAsiamoremodestgrowthwasobservedinNorthAmerica(29percent)LatinAmerica-Caribbean(27percent)andEurope(19percent)
GlobaltrendsintheairfreightenvironmentaredifferentfromthemoreoptimisticviewofairtravelpassengermarketsAirfreightvolumeshavedeclinedby-4percentforthemonthofAprilManyoftheworldrsquosfreighthubsarecontractingvis-agrave-vis2011levelsAtotalof15oftheworldrsquostop20freightairportscontractedinfreightvolumesforthemonthofAprilThecombinedfreight
volumepassingthroughtheworldrsquostop20freighttrafficairportsmakeupmorethan50ofglobalfreightvolumesThecontractioninfreighttrafficisespeciallyevidentintheeconomiesofNorthAmericaEuropeandAsia-Pacificwithdeclinesof-7percent-43percentand-31percentrespectivelyForinstanceTedStevensAnchorageInternationalAirport(ANC)PudongInternationalAirport(PVG)andFlughafenFrankfurtMain(FRA)eachexperienceddoubledigitdeclinesof-167percent-123percent-108percentrespectively
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoTheEuropeandebtproblemishavingacontagioneffectonothereconomiesandtradingpartnersTrafficvolumeinairfreighthasbeencurtailednotonlyintheeconomiesofEuropebutalsointhetradinghubsofNorthAmericaAsia-PacificandLatinAmericaAlthoughweareseeingaslowdownindomesticpassengertraffictravelinEuropefortunatelythestoryisdifferentforairtravelfromaglobalperspectiveTheinternationaltravellercontinuestobeunaffectedbythepotentialeconomiccontractionandspillovereffectsfromEuropewithgrowthreachingalmost6percentininternationalpassengertrafficascomparedtoApril2011rdquo
Formoreinformationpleaseclickhere
7ACI World Report ndash July 2012
ACI Asia-Pacific Regional Aviation Security Committee New Challenges and Opportunities Ahead
The10thMeetingoftheACIAsia-PacificRegionalAviationSecurityCommitteewasheldinSingapore24-25May2012hostedbyChangiAirportGroupThisCommitteeiscomprisedofsecurityexpertsfromvariousACIairportmembersacrosstheregionItsmainmissionistorepresentAsia-PacificairportsonaviationsecurityrelatedissuesinliaisonwiththeACIWorldSecurityStandingCommitteeInadditiontheCommitteeprovidesanexcellentplatformtospreadbestpracticesrelatedtoairportsecuritymanagementamongAsia-Pacificairports
Themostimportanttopicsdiscussedinthemeetingwere
bull OutcomesfromlatestICAORegionalConferences
bull Regionalcapacitybuildingandsupportbull LiftingofLAGsrestrictionsinAustraliaandEurope
bull JointSessionwithAustralianGovernmentandIATA
ACIWorldstaffwasinvitedtoprovideanupdateonICAOandACIWorldissuesThemeetingfinishedwithavisittotheairportwherethecolleaguesfromChangiInternationalAirportsharedtheirbestpracticesandexperiencesdealingwithintrusiondetectionandperimetersecurity
Allmeetingparticipantshighlightedtheexcellentorganizationproductiveinteractionsandimportantoutcomesachieved
ICAO Aviation Security Panel Working Group on Air Cargo Security Enhancing Air Cargo and Mail Security
The3rdmeetingoftheICAOAviationSecurityPanelWorkingGrouponAirCargoSecurity(WGACS)tookplaceinSingapore28-30May2012andwashostedbyCivilAviationAuthorityofSingaporeMorethan40participantsincludingACIstaffwereinvitedtodiscussthelatestproposalsanddevelopmentssincethepreviousmeeting
Thetopicsdiscussedwereamongothersthefollowing
bull Keyprinciplestoenhanceaircargosecuritybull Briefingbyindustryexpertsbull Technicalsitevisittoaircargooperationsfacilities
bull Comparisonofdifferentaircargoandmailsecurityregimesworldwide
bull Capacitybuildingonaircargosecurity
ThemeetingoutcomesincludedimportantpapersandmaterialstobepresentedattheupcomingHighLevelConferenceonAviationSecurity
FormoreinformationaboutAviationSecurityatairportspleasecontactaciaciaero
Aviation Security Meetings by Arturo Garcia-Alonso Manager Facilitation and Airport IT
8 ACI World Report ndash July 2012
2011 ACI ASQ Awards Ceremony
Onthe24MayinSingaporeatthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitionAirportsCouncilInternational(ACI)andAirportsAuthorityofIndia(AAI)signedaMemorandumofUnderstanding(MOU)onACIrsquosAirportExcellence(APEX)inSafetyprogramme
MsAngelaGittensDirectorGeneralACIWorldspeakingfromthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitioninSingaporecommentedldquoIamveryimpressedbythestridesthatarebeingmadebyairportmanagersworldwideinimprovingtheirairportsrsquocustomerservicebasedonpassengersurveydataobtainedfromASQSurveysWithcompetitionamongairportsforpassengersgrowingeachyearandpassengersgrowingintheirdemandforqualitycustomerserviceacrosstheentireairportexperienceairportmanagersareusingpassengerfeedbacktoshapeandrefinetheirofferingsInturnbydeliveringhigherlevelsofcustomerserviceonaconsistentbasisairportmanagersarebeginningtorealizethattheASQSurveyenablesthemtousefact-baseddatatoshapetheairportcustomerserviceexperienceThistranslatesintogreaterpassengerloyaltywhichdrivesairportrevenuesIcongratulateallawardwinnersaswellastheairportsnothonouredtodaybutwhoareactivelyworkingonimprovingtheircustomerserviceexperiencerdquoACIcongratulatesIncheonInternationalAirportforearningthetopcustomerserviceawardforBestAirportWorldwide2011Wealsocongratulate
SingaporeChangiAirportandBeijingCapitalInternationalAirportforrespectivelywinningsecondandthirdplace
2011 ASQ Award Winners
In Best Airport by SizetheawardswenttoGuayaquil(2-5m)Nagoya(5-15m)SeoulGimpo(15-25m)SeoulIncheon(25-40m)andSingapore(over40m)For Best Airport by RegionCancunCapeTownDubaiMaltaOttawaandSeoulIncheontookhomeawardsTheASQAwardsalsorecognizedBest Airport by Region with Fewer than 2 Million PassengersKeflavikMazatlanQuebecCityandUpingtonBest Improvement by Region ChongqingDubaiEastLondonGuayaquilMontrealandPalmadeMallorca
About the ASQ Awards
Sinceitscreationin2006theASQAwardshavebecometheworldrsquosleadingairportpassengersatisfactionbenchmarkwithover220airportsparticipatingTheASQAwardsrecognizeandrewardthebestairportsintheworldbasedonACIrsquosASQpassengersatisfactionsurveyandrepresentanopportunitytocelebratethecommitmentofairportsworldwidetocontinuallyimprovethepassengerexperience
TolearnmoreabouttheASQAwardspleasevisitwwwairportservicequalityawardscom
9ACI World Report ndash July 2012
ACI Airport Service Quality(ASQ) Update
ExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessofanentireoperation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
ByjoiningoneormoreoftheASQprogrammesyourairportdoesnotonlygainaccesstoawealthofinformationandadvicebutalsotoaworld-wideairportforumthatdiscussestodayrsquosissuesandsolutions
Currently236airportsgloballyareactiveparticipantsintheASQProgramme
WewouldliketowelcomeandcongratulatethefollowingairportswhojoinedtheACIAirportServiceQualitySurveyinQ22012
bull Agadirbull Denpasarbull Kingstonbull St-Petersburgbull PuntaCanabull Riyadhbull Surabayabull UjungPandangbull Riga
WewouldalsoliketocongratulatethefollowingairportsforbecomingpartoftheextendedASQProgramme-ACIASQRetailSurvey
bull NewDelhibull Montreal
TheASQRetailprogrammeprovidesaperformanceoverviewoftheairportretailoperationandgradeseachaspectofitsperformanceinrelationtothatofotherairportretailoperationsaroundtheworldTheairportmanagercanevaluatetheindividualcharacteristicsofretailoperationsandidentifyareasthatcanbeimproved
ASQRetailalsoprovidesin-depthinformationaboutshopperprofilespurchasingbehaviourandseasonalvariationsintrafficpatternssothatairportmanagerscanmakereasoneddecisions
ASQ Retail Provides
bull Biannualbenchmarkingofsalesperformanceandsatisfactionlevelswithfoodandbeverageandretail
bull Benchmarkingofcommercialkeyperformanceindicators(KPIs)andkeysalesratios(salesconversionratestotalspendetc)
bull Comparisonofshopperprofilesbull Trenddatatomonitorperformanceovertimebull Accesstothefulldatafromallparticipatingairports
bull Strictconfidentialityofdatawhichlimitsdataaccesstoparticipatingairportsandisnotdisclosedtothirdparties
FormoreinformationpleasecontactRafaelEchevarneDirectorEconomicsandProgrammeDevelopmentTel+15143731211Emailrchevarneaciaerowwwairportservicequalityaero
10 ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental Sustainabilityrdquo by John Webster Manager Global Training
The49thACIFundTrainingSeminarldquoAirportsandEnvironmentalSustainabilityrdquoinpartnershipwithCIFALAtlantawashostedinthebeautifulcityofKingston(Jamaica)fromMay21-232012bytheAirportsAuthorityofJamaica(AAJ)
ThegovernmentofJamaicawasverysupportiveoftheseminarwhichgarneredthesupportofTheMostHonourablePortiaSimpsonMiller-PrimeMinisterandMinisterofDefenceDevelopmentInformationandSportsaswellasthefollowingseniormembersofhercabinetTheHonourableMrRobertPickersgillMinisterofWaterLandEnvironmentampClimateChangeandTheHonourableDrOmarDaviesMinisterofTransportWorksampHousing
ThePresidentofAAJMrEarlRichardsopenedthethree-dayworkshopwithanoverviewoftheNormanManleyInternationalAirport(NMIA)providedabriefhistoryoftheairportdetailedtheenvironmentalpolicyandinitiativesthathavebeenundertakentodate
MrPhilippeBarilACI-LACPresidentPresidentampCEOofQuiportprovidedakeynoteaddresspromotingregionalcooperationandactioninpromotingenvironmentallysustainableinitiatives
Thisworkshopwasattendedby31participantsfromaroundtheregionincludingEcuadorBarbadosArgentinaBahamasHondurasTrinidadampTobagoDominicanRepublicandJamaica
Theseminaragendaincluded
bull Theroleofairportsindevelopingimplementingandsustainingsoundenvironmentalmanagementprinciples
bull Areviewofthelinkbetweeneconomicdevelopmentandenvironmentalsustainability
bull Areviewofpracticalcasestudiesofecomasterplansthepracticalchallengesthatwerecreativelyaddressedand
bull Participationinthefollowinggroupexercises1 Illustratingthekeyelementsinplanningforand
deliveringenvironmentalimprovementsthroughadelegate-centredworkedexample
2 Identifyingspecificobjectivestargetsandimplementationrequirementsforanidentifiedareaofenvironmentalimprovement
3 Highlightingtheroleofairportstakeholdersindeterminingtargetsandensuringdeliveryonplannedimprovementsand
4 Establishingaprotocolformonitoringandillustratingperformanceimprovementsinagivenareaofairportenvironmentimpact
11ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental SustainabilityrdquoContinuedForthisworkshopweenjoyedexcellentpresentationsfrommanyrenownedspecialistsintheirfield
Ourpresentersincluded
bull DrPaulHooperDepartmentHeadManchesterMetropolitanUniversity
bull MrRobertKennedySeniorAdvisorCIFALAtlanta
bull MsChristineCassotisVicePresidentSHampEInc
bull MrAudleyDiedrickVicePresident-FinanceAAJ
bull MrsCheyeneeMcClarthyManagerEnvironmentampOccupationalHealthNMIAL
bull MrsAlreneBarrManagerMarketingandInternationalEngagementHartsfield-JacksonAtlantaInternationalAirport
AttheendofthecoursetheresponsewasoverwhelminglypositiveManyoftheattendeeshaveshowninterestinbecomingmembersoftheACI-LACEnvironmentCommitteeandwethankthemfortheirinterestandparticipation
WewouldalsoliketoacknowledgethepatronageandcontributionoftheHartsfield-JacksonAtlantaInternationalAirporttoACIFundinitiativesovertheyears
OnafinalnoteoursincerethankstoallofthestafffromAirportsAuthorityofJamaicawhohostedtheeventourpartnersCIFALAtlantafortheirfantasticsupportaswellasthededicatedinstructorswhomadethiseventsuchasuccess
ThenextACIFundwillfocusEconomicsandwilltakeplacefrom10-12JuneinTaipeiRepublicofChina(Taiwan)
Formoreinformationpleasewritetoacifundaciaero
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
12 ACI World Report ndash July 2012
Airport Executive Leadership Programme (AELP) ndash 2012 by Kevin Caron Assistant Director ACI Global Training
IntodayrsquosincreasinglycomplexairtransportandairportenvironmentleadershipteamsareregularlycalledupontogeneratenewrevenuestreamsandstrengthenthesocialandeconomicpotentialofthecommunitiestheyserveAsaresulttodayrsquosairportleadershipneedslsquorapid-responsersquobusinessskillstobalanceshort-termimperativeswithlong-termbusinessneedsGonearethedaysoftheairportasasimpleinfrastructuresupplier
ToservetheairportindustryrsquosneedforanexecutivelevelleadershiptrainingprogrammetheAELPwasbornin2006throughastrategicpartnershipbetweenACIandConcordiaUniversityrsquosJohnMolsonSchoolofBusiness(JMSB)2012marksthe6thyearofthisprogramme
Thesix-dayface-to-faceformatofthisyearrsquosprogrammetookplacefrom27Mayto1JunewithACIandJMSBhostingtheclassroomcomponentinMontrealCanadaBasedonparticipantfeedbacktheweeklongexperiencewasbothintenseandchallengingforthe15executivelevelstudentswhorepresentedairportsfromallfiveACIregionsTheclassroomsessionswereledbysixPhDsandtwoguestlecturersandincludedfinaldaypresentationsfromMsAngelaGittensDirectorGeneralACIWorldandseniorrepresentativesfromICAOandIATA
ThisyearIhadtheprivilegeofleadingone
sessionaswellasbeingamemberoftheexecutivereviewpanelandlikepastsessionsIwasthoroughlyimpressedbythecalibreoftheleaderswhoattended
OneofthefinalassignmentsduringtheclassroomportionincludinghavingteamspresentonthreewelldefinedtopicsofconcerntoairportleadersThepresentationsdeliveredtotheexecutivereviewpanelwerewellresearchedandreflectedaquality-drivenapproachFormethiswasoneofmanyindicatorsthatreinforcedtherealitythatalthoughweworkinadynamicenvironmentwearenotalwayssurewhatisstructuralorwhatistransientAssuchairportsareworkinghardtodevelophighlyqualifiedleaderswhoarebetterequippedtomeetthesechallenges
InclosingIwishtheclassof2012goodluckontheirtwofinalassignmentsandcontinuedsuccessinleadershiprolesattheirrespectiveairports
13ACI World Report ndash July 2012
AviationMediaSovereignHouse26-30LondonRoadTwickenhamMiddlesexTW13RWUnitedKingdomwwwaviationmediaaero
WBPContactPersonJonathanLeeManagingDirectorAviationMediaP00442088317563
ACI Welcomes New World Business Partners
AviationMediaisanindependentbusiness-to-businesscommunicationscompanyItspecialisesintheproductionofglobalaviationmagazinesspecialpublicationsconferencesexhibitionsandeventswebsitesfortheglobalaviationindustryTheteamhasover40yearsofexperienceinallformsofmediaAviationMediarsquosportfolioofmagazinetitlesincludeRoutesNewsandAirlineFleetManagementandACIWorldrsquosAirportWorldAviationMediarsquoseventportfolioincludestheACIAirportEconomicandFinanceConferencevariouspastAirportCitiesWorldConferencesandExhibitionsACIEuropersquosRegionalAirportsConferenceandExhibitionSMARTAirportsandACIWorldrsquosAnnualGeneralAssemblies
BentleySystemsInternationalLimited2ndFloorBlock2ParkPlaceUpperHatchStreetDublin2Ireland
WBPContactPersonSamParsonsBusinessDevelopmentDirectorAirportsEMEAP+44(0)7810305195F+44(0)1403272750Eepetersonarchalliancecom
PwC252VeerSavarkarMargShivajiParkDadar(West)Mumbai400208Indiawwwpwccomcapitalprojectsandinfrastructure
WBPContactPersonSotirisAPagdadisPhDGlobalAirportsLeaderCapitalProjectsampInfrastructurePracticeOffice+91(22)66691888Mobile+918879030655Esotirispagdadisinpwccom
14 ACI World Report ndash July 2012
AGDAssociatesLLC6425KingsLandingRoadAlexandriaVA22310UNITEDSTATESwwwagdassociatescom
WBPContactPersonMrAnthonyDockeryPresidentP(703)960-1443Etonydockeryagdassociatescom
ArchitecturalAllianceInternational400CliftonAveMinneapolisMN55403-3212UNITEDSTATESwwwarchalliancecom
WBPContactPersonMrEricPetersonPrincipalP(612)874-4100F(612)871-7212Eepetersonarchalliancecom
AviationSecurityConsultingInc7032TurwestonLaneCastlePinesCO80108UNITEDSTATESwwwavsecbiz
WBPContactPersonMsLoriBeckmanPresidentCEOP(303)663-3618F(303)663-3618ELbeckmanavseccom
AnalogicCorporation8CentennialDrivePeabodyMA01960UNITEDSTATESwwwanalogiccom
WBPContactPersonMrJDouglasDeihlSeniorDirectorBusinessDevelopmentP(978)326-4000F(978)977-6879Etonydockeryagdassociatescom
AVKConsulting5272LawtonAvenueOaklandCA94618UNITEDSTATESwwwavkconsultingcom
WBPContactPersonMsAnnKleinsorgPresidentP(510)530-5381F(510)530-0381Eavkcnsltsbcglobalnet
BMSGlobalLLC303ArthurStFortWorthTX76107UNITEDSTATESwwwbmscatcom
WBPContactPersonMrKenJenkinsVicePresident--EmergencyServicesP(817)820-7235Ekjenkinsbmsglobalaviationcom
ACI Welcomes New World Business PartnersContinued
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
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WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
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JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
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2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
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PriceNon-Member
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ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
2 ACI World Report ndash July 2012
ACI Africa ACI Asia-Pacific
ACI North AmericaACI Latin America ndash Caribbean
ACI Europe
Click on a Map to Visit an ACI Regional Web Site
ACI World Contact InformationTel+15143731200Fax+15143731201
aciaciaero
Mailing address POBox302
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
Courier addressSuite1810
800RueduSquareVictoriaMontrealQuebecH4Z1G8
Canada
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3ACI World Report ndash July 2012
Surviving in the new world means team work in the aviation value chainby Dr Yiannis N Paraschis Chairman of the World Governing Board
AviationandconsequentlytheairportbusinesscontinuetogrowatagloballevelHowever this growth is very unevenly distributed among the different parts oftheworld It is true thatwith theexceptionof themarkets in theldquonewworldrdquocomprisingtheBRICstatestheGulfandcertainotherpartsofAsiaLatinAmericaand Eastern Europe airports inmany parts of theldquooldworldrdquo (mainlyWesternEuropeandtheUS)operateinanextremelychallengingenvironmentunderfiercecompetition andever increasing regulations for safety security economics andtheenvironmentFurthermore theprevailingdifficulteconomicconditionsaffectbothconsumersrsquopropensitytotravelaswellastheirspendinglevelsattheairportwhentheydo
FinancialcrisestherecentsovereigndebtcrisesandthethreatofanevendeeperrecessionhavecreatedahighlyvolatileenvironmentAirlinenetworkuncertaintyexacerbatedbythehighfuelcostsandtheconsequentloweringofyieldsaddtothisvolatilitywithairlines increasinglyputtingpressureson theairportsand theregulatorsregardingtheairportchargesrsquolevelsandairportpricingstructures
Amidstthesecriticalconditionsairportsarealsofacingtheneedtosuccessfullyreacttoanumberofchallengesthatarealreadypresentintheaviationindustryand
areexpectedtointensifyintheshortandmediumtermiethelow-costmodelincludingitsexpansionintolong-rangeintercontinentaloperationsandcodesharecooperationwithlegacycarriersgame-changingaircraftthatareexpectedtohaveanimpactontheairlinesrsquonetworksworldwidechangingdigitalandmobiletechnologyintegratedairtrafficcontrolsystems there-inventionandre-introductionof thecustomerexperienceaswellasenhancementof thecustomerengagementand newenvironmentalchallengesaffectingseveralaspectsofairportoperationsandeconomicsandforemostthesocialandpoliticallicenseofairportstogrow
In addition during the last decades airports are increasingly considerednot justmere infrastructure providers butareexpectedtoactasbusinessesintheirownrightminimizingburdentothetaxpayerHowevercontrarytoordinarybusinesscasesfocusingprimarilyonyieldandvaluetotheshareholdersairportsareexpectedtohaveahighdegreeofinputintothedevelopmentoftheairlinesrsquoroutenetworkscontributesignificantamountstogovernmentsintheformofconcessionfeesandtaxessupportandcontinuouslyenhancetheirvitalroletothelocalregionalandnationalsocialandeconomicdevelopmentandcontributetothemediumandlong-termsustainabilityofanumberofkeyplayersatthevaluechainofthetravelindustry
Worseningornegativeoutlooksareacommontheme in IATArsquospublicstatementsregardingtheperformanceor theworldrsquosairlinesAtthesametimethebiggestnumberorairportsareunabletorecovertheir fullcost includingtheirinvestmentsininfrastructureFundingofairlineequipmentorairportfacilitiesisnotgoingtogetanyeasierorcheaperinthenearfutureThechallengesaremanyandhighlydemandinginordertoensuresustainabilityandgrowthnotattheexpenseofoneanotherbuttothebenefitofeachotheritseemsthatthedevelopmentofacommonunderstandingandteamworkbetweenallintegralpartsoftheaviationandtravelvaluechainieairlinesairportsairnavigationserviceprovidersregulatorybodiesaswellastravelandtourismorganizationsandinstitutionsisfundamentalandhastobethenameofthegamefortheyearstocome
4 ACI World Report ndash July 2012DearColleagues
Theaviationindustrysupports566millionjobsandover$22trillioninglobalGDPBeyondservingasaglobalfoundationforsocialandeconomicvitalityourindustrycontinuestodemonstratestrategicleadershipandcollaborativeactivitiestowardsthesustainableoperationanddevelopmentofaviationaroundtheworldThelastfewweekssawtheculminationofseveral
projectsimportanttoachievingthoseaims
FirstsafetywhichisthefoundationofsustainabilityforcommercialaviationTheACIAirportExcellence(APEX)inSafetyisahands-onapproachtohelpingairportsimprovetheirsafetyperformancecomplementingourtrainingguidancematerialandconferenceprogrammingOn24MayACIandtheAirportsAuthorityofIndiasignedaMemorandumofUnderstandingunderwhichACIwillconductAPEXinSafetyreviewsatIndianairportsandtheAirportsAuthorityofIndiawillcontributeexpertstoconductAPEXinSafetyreviewsatotherairportsintheregionThroughthisMOUwecreatealdquovirtuouscirclerdquoofsafetyataregionallevel
Atagloballevelon15JuneACIandtheInternationalCivilAviationOrganisation(ICAO)signedaMemorandumofCooperationtoldquoImproveSafetyStandardsatAirportsWorldwiderdquounderwhichbuildingonourhistoryofcollaborationwithICAOtheywillofficiallylendsupporttotheAPEXinSafetyprogrammewhichappliesICAOrsquosStandardsandRecommendedPracticesofAnnex14TheMOCincludesjointtechnicalassistanceprojectstheregularexchangeofsafetydataexchangingexpertsprovidingtrainingandpromotingregionalcooperation
SecondlywecontinuedoureffortstostrengthenindustrycollaborationstoimproveenvironmentalsustainabilityOnMonday18JuneACIrepresentedtheAirTransportActionGroup(ATAG)indeliveringanaddressaspartofapublicsend-offtoICAOSecretaryGeneralRaymondBenjaminashedepartedrsquoonaldquoFlightpathtoaSustainableFuturerdquoAssociatedwiththeUnitedNationsConferenceonSustainableDevelopment(Rio+20)MrBenjaminrsquosjourneyfromMontrealtoTorontotoMexicoCitytoSaoPauloandRiodeJanierowasthefirst-everseriesofconnectingflightspoweredbyavarietyofsustainableaviationbiofuelsTheactivitywastopromotethesupportofgovernmentineffortstodevelopanampleandcost-competitivesourceofsustainablefuelsforaviationsothattheindustrycancontinuetogrowtomeettheeconomicaspirationsoftheworldrsquoscommunitieswithoutcontributingtoclimatechangenorcompetingwithfoodsourcesWethankJimCherryandhisteamatMontrealTrudeauInternationalAirportfortheirexpertmanagementoftheevent
WearepleasedwiththeresultsofthepoliciesourmembershavepromulgatedongainingcollaborationforthebenefitofairportsandtheindustryasawholeThereismoretocome
IwishyouallasafehappyandhealthysummerBeforeyouheadofftovacationbesuretoregisterfortheACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta(Canada)WearepreparinganexcitingeducationalprogrammemoresignificantannouncementsaDirectorsrsquoRollofExcellenceinductionserviceandanAMPAPgraduationceremonyalongwithafun-filledsocialprogrammeinaveryspecialsettingSeeyouthere
AngelaGittensDirectorGeneral
5ACI World Report ndash July 2012
Left to right MrJamesCCherryCEOAeacuteroportsdeMontreacutealMrRaymondBenjaminICAOSecretaryGeneralMrRobertCordesExecutiveVicePresidentandCOOPorterMsHeacutelegraveneVGagnonVice-PresidentPublicAffairsCommunicationsandCorporateSocialResponsibilityBombardierAerospaceMsAngelaGittensDirectorGeneralAirportsCouncilInternational
PhotocourtesyofAeacuteroportsdeMontreacuteal
ToviewavideoofthespeechmadebyMsAngelaGittensclickherehttpyoutubeJpY3_FXkStQ
Left to right MrRobertoKobehGonzaacutelezICAOCouncilPresidentMsAngelaGittensDirectorGeneralAirportsCouncilInternational
Memorandum of Cooperation between the International Civil Aviation Organization and Airports Council International for Enhanced Cooperation to Improve Safety Standards at Airports Worldwide
ACI Optimistic Biofuel Powered Flights will be the Norm with the Right Government Assistance
PhotocourtesyofVandaDrsquoAlonzo(wwwvandaphotocom)
6 ACI World Report ndash July 2012
Pax Flash Passenger Traffic on Steady Growth Path at 5 Year Over Year as Air Freight Continues its Descent for AprilPassengertrafficcontinuestoshowresilienceinthefaceofon-goingconcernsaboutrecessionsinmanymajorEuropeaneconomiesRegardlessoftheslowdownthatwastriggeredbythesovereigndebtcrisesintheEurozoneareapassengertrafficgrewbyalmost5percentwhileinternationaltrafficincreasedby6percentforthemonthofAprilWhileairtravelhasexperiencedanexpansioninallregionsemergingmarketscontinuetopostimpressivegrowthfiguresAsia-PacificAfricaandtheMiddleEastallexperiencedyearoveryeargrowthinthevicinityof10percentforAprilMajorairportsinAsia-PacificsuchasSoekarno-HattaInternationalAirport(CGK)andSingaporeChangiAirport(SIN)posteddoubledigitgainsof18percentand13percentrespectivelyRelativetotheemergingmarketsofAsiamoremodestgrowthwasobservedinNorthAmerica(29percent)LatinAmerica-Caribbean(27percent)andEurope(19percent)
GlobaltrendsintheairfreightenvironmentaredifferentfromthemoreoptimisticviewofairtravelpassengermarketsAirfreightvolumeshavedeclinedby-4percentforthemonthofAprilManyoftheworldrsquosfreighthubsarecontractingvis-agrave-vis2011levelsAtotalof15oftheworldrsquostop20freightairportscontractedinfreightvolumesforthemonthofAprilThecombinedfreight
volumepassingthroughtheworldrsquostop20freighttrafficairportsmakeupmorethan50ofglobalfreightvolumesThecontractioninfreighttrafficisespeciallyevidentintheeconomiesofNorthAmericaEuropeandAsia-Pacificwithdeclinesof-7percent-43percentand-31percentrespectivelyForinstanceTedStevensAnchorageInternationalAirport(ANC)PudongInternationalAirport(PVG)andFlughafenFrankfurtMain(FRA)eachexperienceddoubledigitdeclinesof-167percent-123percent-108percentrespectively
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoTheEuropeandebtproblemishavingacontagioneffectonothereconomiesandtradingpartnersTrafficvolumeinairfreighthasbeencurtailednotonlyintheeconomiesofEuropebutalsointhetradinghubsofNorthAmericaAsia-PacificandLatinAmericaAlthoughweareseeingaslowdownindomesticpassengertraffictravelinEuropefortunatelythestoryisdifferentforairtravelfromaglobalperspectiveTheinternationaltravellercontinuestobeunaffectedbythepotentialeconomiccontractionandspillovereffectsfromEuropewithgrowthreachingalmost6percentininternationalpassengertrafficascomparedtoApril2011rdquo
Formoreinformationpleaseclickhere
7ACI World Report ndash July 2012
ACI Asia-Pacific Regional Aviation Security Committee New Challenges and Opportunities Ahead
The10thMeetingoftheACIAsia-PacificRegionalAviationSecurityCommitteewasheldinSingapore24-25May2012hostedbyChangiAirportGroupThisCommitteeiscomprisedofsecurityexpertsfromvariousACIairportmembersacrosstheregionItsmainmissionistorepresentAsia-PacificairportsonaviationsecurityrelatedissuesinliaisonwiththeACIWorldSecurityStandingCommitteeInadditiontheCommitteeprovidesanexcellentplatformtospreadbestpracticesrelatedtoairportsecuritymanagementamongAsia-Pacificairports
Themostimportanttopicsdiscussedinthemeetingwere
bull OutcomesfromlatestICAORegionalConferences
bull Regionalcapacitybuildingandsupportbull LiftingofLAGsrestrictionsinAustraliaandEurope
bull JointSessionwithAustralianGovernmentandIATA
ACIWorldstaffwasinvitedtoprovideanupdateonICAOandACIWorldissuesThemeetingfinishedwithavisittotheairportwherethecolleaguesfromChangiInternationalAirportsharedtheirbestpracticesandexperiencesdealingwithintrusiondetectionandperimetersecurity
Allmeetingparticipantshighlightedtheexcellentorganizationproductiveinteractionsandimportantoutcomesachieved
ICAO Aviation Security Panel Working Group on Air Cargo Security Enhancing Air Cargo and Mail Security
The3rdmeetingoftheICAOAviationSecurityPanelWorkingGrouponAirCargoSecurity(WGACS)tookplaceinSingapore28-30May2012andwashostedbyCivilAviationAuthorityofSingaporeMorethan40participantsincludingACIstaffwereinvitedtodiscussthelatestproposalsanddevelopmentssincethepreviousmeeting
Thetopicsdiscussedwereamongothersthefollowing
bull Keyprinciplestoenhanceaircargosecuritybull Briefingbyindustryexpertsbull Technicalsitevisittoaircargooperationsfacilities
bull Comparisonofdifferentaircargoandmailsecurityregimesworldwide
bull Capacitybuildingonaircargosecurity
ThemeetingoutcomesincludedimportantpapersandmaterialstobepresentedattheupcomingHighLevelConferenceonAviationSecurity
FormoreinformationaboutAviationSecurityatairportspleasecontactaciaciaero
Aviation Security Meetings by Arturo Garcia-Alonso Manager Facilitation and Airport IT
8 ACI World Report ndash July 2012
2011 ACI ASQ Awards Ceremony
Onthe24MayinSingaporeatthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitionAirportsCouncilInternational(ACI)andAirportsAuthorityofIndia(AAI)signedaMemorandumofUnderstanding(MOU)onACIrsquosAirportExcellence(APEX)inSafetyprogramme
MsAngelaGittensDirectorGeneralACIWorldspeakingfromthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitioninSingaporecommentedldquoIamveryimpressedbythestridesthatarebeingmadebyairportmanagersworldwideinimprovingtheirairportsrsquocustomerservicebasedonpassengersurveydataobtainedfromASQSurveysWithcompetitionamongairportsforpassengersgrowingeachyearandpassengersgrowingintheirdemandforqualitycustomerserviceacrosstheentireairportexperienceairportmanagersareusingpassengerfeedbacktoshapeandrefinetheirofferingsInturnbydeliveringhigherlevelsofcustomerserviceonaconsistentbasisairportmanagersarebeginningtorealizethattheASQSurveyenablesthemtousefact-baseddatatoshapetheairportcustomerserviceexperienceThistranslatesintogreaterpassengerloyaltywhichdrivesairportrevenuesIcongratulateallawardwinnersaswellastheairportsnothonouredtodaybutwhoareactivelyworkingonimprovingtheircustomerserviceexperiencerdquoACIcongratulatesIncheonInternationalAirportforearningthetopcustomerserviceawardforBestAirportWorldwide2011Wealsocongratulate
SingaporeChangiAirportandBeijingCapitalInternationalAirportforrespectivelywinningsecondandthirdplace
2011 ASQ Award Winners
In Best Airport by SizetheawardswenttoGuayaquil(2-5m)Nagoya(5-15m)SeoulGimpo(15-25m)SeoulIncheon(25-40m)andSingapore(over40m)For Best Airport by RegionCancunCapeTownDubaiMaltaOttawaandSeoulIncheontookhomeawardsTheASQAwardsalsorecognizedBest Airport by Region with Fewer than 2 Million PassengersKeflavikMazatlanQuebecCityandUpingtonBest Improvement by Region ChongqingDubaiEastLondonGuayaquilMontrealandPalmadeMallorca
About the ASQ Awards
Sinceitscreationin2006theASQAwardshavebecometheworldrsquosleadingairportpassengersatisfactionbenchmarkwithover220airportsparticipatingTheASQAwardsrecognizeandrewardthebestairportsintheworldbasedonACIrsquosASQpassengersatisfactionsurveyandrepresentanopportunitytocelebratethecommitmentofairportsworldwidetocontinuallyimprovethepassengerexperience
TolearnmoreabouttheASQAwardspleasevisitwwwairportservicequalityawardscom
9ACI World Report ndash July 2012
ACI Airport Service Quality(ASQ) Update
ExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessofanentireoperation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
ByjoiningoneormoreoftheASQprogrammesyourairportdoesnotonlygainaccesstoawealthofinformationandadvicebutalsotoaworld-wideairportforumthatdiscussestodayrsquosissuesandsolutions
Currently236airportsgloballyareactiveparticipantsintheASQProgramme
WewouldliketowelcomeandcongratulatethefollowingairportswhojoinedtheACIAirportServiceQualitySurveyinQ22012
bull Agadirbull Denpasarbull Kingstonbull St-Petersburgbull PuntaCanabull Riyadhbull Surabayabull UjungPandangbull Riga
WewouldalsoliketocongratulatethefollowingairportsforbecomingpartoftheextendedASQProgramme-ACIASQRetailSurvey
bull NewDelhibull Montreal
TheASQRetailprogrammeprovidesaperformanceoverviewoftheairportretailoperationandgradeseachaspectofitsperformanceinrelationtothatofotherairportretailoperationsaroundtheworldTheairportmanagercanevaluatetheindividualcharacteristicsofretailoperationsandidentifyareasthatcanbeimproved
ASQRetailalsoprovidesin-depthinformationaboutshopperprofilespurchasingbehaviourandseasonalvariationsintrafficpatternssothatairportmanagerscanmakereasoneddecisions
ASQ Retail Provides
bull Biannualbenchmarkingofsalesperformanceandsatisfactionlevelswithfoodandbeverageandretail
bull Benchmarkingofcommercialkeyperformanceindicators(KPIs)andkeysalesratios(salesconversionratestotalspendetc)
bull Comparisonofshopperprofilesbull Trenddatatomonitorperformanceovertimebull Accesstothefulldatafromallparticipatingairports
bull Strictconfidentialityofdatawhichlimitsdataaccesstoparticipatingairportsandisnotdisclosedtothirdparties
FormoreinformationpleasecontactRafaelEchevarneDirectorEconomicsandProgrammeDevelopmentTel+15143731211Emailrchevarneaciaerowwwairportservicequalityaero
10 ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental Sustainabilityrdquo by John Webster Manager Global Training
The49thACIFundTrainingSeminarldquoAirportsandEnvironmentalSustainabilityrdquoinpartnershipwithCIFALAtlantawashostedinthebeautifulcityofKingston(Jamaica)fromMay21-232012bytheAirportsAuthorityofJamaica(AAJ)
ThegovernmentofJamaicawasverysupportiveoftheseminarwhichgarneredthesupportofTheMostHonourablePortiaSimpsonMiller-PrimeMinisterandMinisterofDefenceDevelopmentInformationandSportsaswellasthefollowingseniormembersofhercabinetTheHonourableMrRobertPickersgillMinisterofWaterLandEnvironmentampClimateChangeandTheHonourableDrOmarDaviesMinisterofTransportWorksampHousing
ThePresidentofAAJMrEarlRichardsopenedthethree-dayworkshopwithanoverviewoftheNormanManleyInternationalAirport(NMIA)providedabriefhistoryoftheairportdetailedtheenvironmentalpolicyandinitiativesthathavebeenundertakentodate
MrPhilippeBarilACI-LACPresidentPresidentampCEOofQuiportprovidedakeynoteaddresspromotingregionalcooperationandactioninpromotingenvironmentallysustainableinitiatives
Thisworkshopwasattendedby31participantsfromaroundtheregionincludingEcuadorBarbadosArgentinaBahamasHondurasTrinidadampTobagoDominicanRepublicandJamaica
Theseminaragendaincluded
bull Theroleofairportsindevelopingimplementingandsustainingsoundenvironmentalmanagementprinciples
bull Areviewofthelinkbetweeneconomicdevelopmentandenvironmentalsustainability
bull Areviewofpracticalcasestudiesofecomasterplansthepracticalchallengesthatwerecreativelyaddressedand
bull Participationinthefollowinggroupexercises1 Illustratingthekeyelementsinplanningforand
deliveringenvironmentalimprovementsthroughadelegate-centredworkedexample
2 Identifyingspecificobjectivestargetsandimplementationrequirementsforanidentifiedareaofenvironmentalimprovement
3 Highlightingtheroleofairportstakeholdersindeterminingtargetsandensuringdeliveryonplannedimprovementsand
4 Establishingaprotocolformonitoringandillustratingperformanceimprovementsinagivenareaofairportenvironmentimpact
11ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental SustainabilityrdquoContinuedForthisworkshopweenjoyedexcellentpresentationsfrommanyrenownedspecialistsintheirfield
Ourpresentersincluded
bull DrPaulHooperDepartmentHeadManchesterMetropolitanUniversity
bull MrRobertKennedySeniorAdvisorCIFALAtlanta
bull MsChristineCassotisVicePresidentSHampEInc
bull MrAudleyDiedrickVicePresident-FinanceAAJ
bull MrsCheyeneeMcClarthyManagerEnvironmentampOccupationalHealthNMIAL
bull MrsAlreneBarrManagerMarketingandInternationalEngagementHartsfield-JacksonAtlantaInternationalAirport
AttheendofthecoursetheresponsewasoverwhelminglypositiveManyoftheattendeeshaveshowninterestinbecomingmembersoftheACI-LACEnvironmentCommitteeandwethankthemfortheirinterestandparticipation
WewouldalsoliketoacknowledgethepatronageandcontributionoftheHartsfield-JacksonAtlantaInternationalAirporttoACIFundinitiativesovertheyears
OnafinalnoteoursincerethankstoallofthestafffromAirportsAuthorityofJamaicawhohostedtheeventourpartnersCIFALAtlantafortheirfantasticsupportaswellasthededicatedinstructorswhomadethiseventsuchasuccess
ThenextACIFundwillfocusEconomicsandwilltakeplacefrom10-12JuneinTaipeiRepublicofChina(Taiwan)
Formoreinformationpleasewritetoacifundaciaero
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
12 ACI World Report ndash July 2012
Airport Executive Leadership Programme (AELP) ndash 2012 by Kevin Caron Assistant Director ACI Global Training
IntodayrsquosincreasinglycomplexairtransportandairportenvironmentleadershipteamsareregularlycalledupontogeneratenewrevenuestreamsandstrengthenthesocialandeconomicpotentialofthecommunitiestheyserveAsaresulttodayrsquosairportleadershipneedslsquorapid-responsersquobusinessskillstobalanceshort-termimperativeswithlong-termbusinessneedsGonearethedaysoftheairportasasimpleinfrastructuresupplier
ToservetheairportindustryrsquosneedforanexecutivelevelleadershiptrainingprogrammetheAELPwasbornin2006throughastrategicpartnershipbetweenACIandConcordiaUniversityrsquosJohnMolsonSchoolofBusiness(JMSB)2012marksthe6thyearofthisprogramme
Thesix-dayface-to-faceformatofthisyearrsquosprogrammetookplacefrom27Mayto1JunewithACIandJMSBhostingtheclassroomcomponentinMontrealCanadaBasedonparticipantfeedbacktheweeklongexperiencewasbothintenseandchallengingforthe15executivelevelstudentswhorepresentedairportsfromallfiveACIregionsTheclassroomsessionswereledbysixPhDsandtwoguestlecturersandincludedfinaldaypresentationsfromMsAngelaGittensDirectorGeneralACIWorldandseniorrepresentativesfromICAOandIATA
ThisyearIhadtheprivilegeofleadingone
sessionaswellasbeingamemberoftheexecutivereviewpanelandlikepastsessionsIwasthoroughlyimpressedbythecalibreoftheleaderswhoattended
OneofthefinalassignmentsduringtheclassroomportionincludinghavingteamspresentonthreewelldefinedtopicsofconcerntoairportleadersThepresentationsdeliveredtotheexecutivereviewpanelwerewellresearchedandreflectedaquality-drivenapproachFormethiswasoneofmanyindicatorsthatreinforcedtherealitythatalthoughweworkinadynamicenvironmentwearenotalwayssurewhatisstructuralorwhatistransientAssuchairportsareworkinghardtodevelophighlyqualifiedleaderswhoarebetterequippedtomeetthesechallenges
InclosingIwishtheclassof2012goodluckontheirtwofinalassignmentsandcontinuedsuccessinleadershiprolesattheirrespectiveairports
13ACI World Report ndash July 2012
AviationMediaSovereignHouse26-30LondonRoadTwickenhamMiddlesexTW13RWUnitedKingdomwwwaviationmediaaero
WBPContactPersonJonathanLeeManagingDirectorAviationMediaP00442088317563
ACI Welcomes New World Business Partners
AviationMediaisanindependentbusiness-to-businesscommunicationscompanyItspecialisesintheproductionofglobalaviationmagazinesspecialpublicationsconferencesexhibitionsandeventswebsitesfortheglobalaviationindustryTheteamhasover40yearsofexperienceinallformsofmediaAviationMediarsquosportfolioofmagazinetitlesincludeRoutesNewsandAirlineFleetManagementandACIWorldrsquosAirportWorldAviationMediarsquoseventportfolioincludestheACIAirportEconomicandFinanceConferencevariouspastAirportCitiesWorldConferencesandExhibitionsACIEuropersquosRegionalAirportsConferenceandExhibitionSMARTAirportsandACIWorldrsquosAnnualGeneralAssemblies
BentleySystemsInternationalLimited2ndFloorBlock2ParkPlaceUpperHatchStreetDublin2Ireland
WBPContactPersonSamParsonsBusinessDevelopmentDirectorAirportsEMEAP+44(0)7810305195F+44(0)1403272750Eepetersonarchalliancecom
PwC252VeerSavarkarMargShivajiParkDadar(West)Mumbai400208Indiawwwpwccomcapitalprojectsandinfrastructure
WBPContactPersonSotirisAPagdadisPhDGlobalAirportsLeaderCapitalProjectsampInfrastructurePracticeOffice+91(22)66691888Mobile+918879030655Esotirispagdadisinpwccom
14 ACI World Report ndash July 2012
AGDAssociatesLLC6425KingsLandingRoadAlexandriaVA22310UNITEDSTATESwwwagdassociatescom
WBPContactPersonMrAnthonyDockeryPresidentP(703)960-1443Etonydockeryagdassociatescom
ArchitecturalAllianceInternational400CliftonAveMinneapolisMN55403-3212UNITEDSTATESwwwarchalliancecom
WBPContactPersonMrEricPetersonPrincipalP(612)874-4100F(612)871-7212Eepetersonarchalliancecom
AviationSecurityConsultingInc7032TurwestonLaneCastlePinesCO80108UNITEDSTATESwwwavsecbiz
WBPContactPersonMsLoriBeckmanPresidentCEOP(303)663-3618F(303)663-3618ELbeckmanavseccom
AnalogicCorporation8CentennialDrivePeabodyMA01960UNITEDSTATESwwwanalogiccom
WBPContactPersonMrJDouglasDeihlSeniorDirectorBusinessDevelopmentP(978)326-4000F(978)977-6879Etonydockeryagdassociatescom
AVKConsulting5272LawtonAvenueOaklandCA94618UNITEDSTATESwwwavkconsultingcom
WBPContactPersonMsAnnKleinsorgPresidentP(510)530-5381F(510)530-0381Eavkcnsltsbcglobalnet
BMSGlobalLLC303ArthurStFortWorthTX76107UNITEDSTATESwwwbmscatcom
WBPContactPersonMrKenJenkinsVicePresident--EmergencyServicesP(817)820-7235Ekjenkinsbmsglobalaviationcom
ACI Welcomes New World Business PartnersContinued
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
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19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
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wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
3ACI World Report ndash July 2012
Surviving in the new world means team work in the aviation value chainby Dr Yiannis N Paraschis Chairman of the World Governing Board
AviationandconsequentlytheairportbusinesscontinuetogrowatagloballevelHowever this growth is very unevenly distributed among the different parts oftheworld It is true thatwith theexceptionof themarkets in theldquonewworldrdquocomprisingtheBRICstatestheGulfandcertainotherpartsofAsiaLatinAmericaand Eastern Europe airports inmany parts of theldquooldworldrdquo (mainlyWesternEuropeandtheUS)operateinanextremelychallengingenvironmentunderfiercecompetition andever increasing regulations for safety security economics andtheenvironmentFurthermore theprevailingdifficulteconomicconditionsaffectbothconsumersrsquopropensitytotravelaswellastheirspendinglevelsattheairportwhentheydo
FinancialcrisestherecentsovereigndebtcrisesandthethreatofanevendeeperrecessionhavecreatedahighlyvolatileenvironmentAirlinenetworkuncertaintyexacerbatedbythehighfuelcostsandtheconsequentloweringofyieldsaddtothisvolatilitywithairlines increasinglyputtingpressureson theairportsand theregulatorsregardingtheairportchargesrsquolevelsandairportpricingstructures
Amidstthesecriticalconditionsairportsarealsofacingtheneedtosuccessfullyreacttoanumberofchallengesthatarealreadypresentintheaviationindustryand
areexpectedtointensifyintheshortandmediumtermiethelow-costmodelincludingitsexpansionintolong-rangeintercontinentaloperationsandcodesharecooperationwithlegacycarriersgame-changingaircraftthatareexpectedtohaveanimpactontheairlinesrsquonetworksworldwidechangingdigitalandmobiletechnologyintegratedairtrafficcontrolsystems there-inventionandre-introductionof thecustomerexperienceaswellasenhancementof thecustomerengagementand newenvironmentalchallengesaffectingseveralaspectsofairportoperationsandeconomicsandforemostthesocialandpoliticallicenseofairportstogrow
In addition during the last decades airports are increasingly considerednot justmere infrastructure providers butareexpectedtoactasbusinessesintheirownrightminimizingburdentothetaxpayerHowevercontrarytoordinarybusinesscasesfocusingprimarilyonyieldandvaluetotheshareholdersairportsareexpectedtohaveahighdegreeofinputintothedevelopmentoftheairlinesrsquoroutenetworkscontributesignificantamountstogovernmentsintheformofconcessionfeesandtaxessupportandcontinuouslyenhancetheirvitalroletothelocalregionalandnationalsocialandeconomicdevelopmentandcontributetothemediumandlong-termsustainabilityofanumberofkeyplayersatthevaluechainofthetravelindustry
Worseningornegativeoutlooksareacommontheme in IATArsquospublicstatementsregardingtheperformanceor theworldrsquosairlinesAtthesametimethebiggestnumberorairportsareunabletorecovertheir fullcost includingtheirinvestmentsininfrastructureFundingofairlineequipmentorairportfacilitiesisnotgoingtogetanyeasierorcheaperinthenearfutureThechallengesaremanyandhighlydemandinginordertoensuresustainabilityandgrowthnotattheexpenseofoneanotherbuttothebenefitofeachotheritseemsthatthedevelopmentofacommonunderstandingandteamworkbetweenallintegralpartsoftheaviationandtravelvaluechainieairlinesairportsairnavigationserviceprovidersregulatorybodiesaswellastravelandtourismorganizationsandinstitutionsisfundamentalandhastobethenameofthegamefortheyearstocome
4 ACI World Report ndash July 2012DearColleagues
Theaviationindustrysupports566millionjobsandover$22trillioninglobalGDPBeyondservingasaglobalfoundationforsocialandeconomicvitalityourindustrycontinuestodemonstratestrategicleadershipandcollaborativeactivitiestowardsthesustainableoperationanddevelopmentofaviationaroundtheworldThelastfewweekssawtheculminationofseveral
projectsimportanttoachievingthoseaims
FirstsafetywhichisthefoundationofsustainabilityforcommercialaviationTheACIAirportExcellence(APEX)inSafetyisahands-onapproachtohelpingairportsimprovetheirsafetyperformancecomplementingourtrainingguidancematerialandconferenceprogrammingOn24MayACIandtheAirportsAuthorityofIndiasignedaMemorandumofUnderstandingunderwhichACIwillconductAPEXinSafetyreviewsatIndianairportsandtheAirportsAuthorityofIndiawillcontributeexpertstoconductAPEXinSafetyreviewsatotherairportsintheregionThroughthisMOUwecreatealdquovirtuouscirclerdquoofsafetyataregionallevel
Atagloballevelon15JuneACIandtheInternationalCivilAviationOrganisation(ICAO)signedaMemorandumofCooperationtoldquoImproveSafetyStandardsatAirportsWorldwiderdquounderwhichbuildingonourhistoryofcollaborationwithICAOtheywillofficiallylendsupporttotheAPEXinSafetyprogrammewhichappliesICAOrsquosStandardsandRecommendedPracticesofAnnex14TheMOCincludesjointtechnicalassistanceprojectstheregularexchangeofsafetydataexchangingexpertsprovidingtrainingandpromotingregionalcooperation
SecondlywecontinuedoureffortstostrengthenindustrycollaborationstoimproveenvironmentalsustainabilityOnMonday18JuneACIrepresentedtheAirTransportActionGroup(ATAG)indeliveringanaddressaspartofapublicsend-offtoICAOSecretaryGeneralRaymondBenjaminashedepartedrsquoonaldquoFlightpathtoaSustainableFuturerdquoAssociatedwiththeUnitedNationsConferenceonSustainableDevelopment(Rio+20)MrBenjaminrsquosjourneyfromMontrealtoTorontotoMexicoCitytoSaoPauloandRiodeJanierowasthefirst-everseriesofconnectingflightspoweredbyavarietyofsustainableaviationbiofuelsTheactivitywastopromotethesupportofgovernmentineffortstodevelopanampleandcost-competitivesourceofsustainablefuelsforaviationsothattheindustrycancontinuetogrowtomeettheeconomicaspirationsoftheworldrsquoscommunitieswithoutcontributingtoclimatechangenorcompetingwithfoodsourcesWethankJimCherryandhisteamatMontrealTrudeauInternationalAirportfortheirexpertmanagementoftheevent
WearepleasedwiththeresultsofthepoliciesourmembershavepromulgatedongainingcollaborationforthebenefitofairportsandtheindustryasawholeThereismoretocome
IwishyouallasafehappyandhealthysummerBeforeyouheadofftovacationbesuretoregisterfortheACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta(Canada)WearepreparinganexcitingeducationalprogrammemoresignificantannouncementsaDirectorsrsquoRollofExcellenceinductionserviceandanAMPAPgraduationceremonyalongwithafun-filledsocialprogrammeinaveryspecialsettingSeeyouthere
AngelaGittensDirectorGeneral
5ACI World Report ndash July 2012
Left to right MrJamesCCherryCEOAeacuteroportsdeMontreacutealMrRaymondBenjaminICAOSecretaryGeneralMrRobertCordesExecutiveVicePresidentandCOOPorterMsHeacutelegraveneVGagnonVice-PresidentPublicAffairsCommunicationsandCorporateSocialResponsibilityBombardierAerospaceMsAngelaGittensDirectorGeneralAirportsCouncilInternational
PhotocourtesyofAeacuteroportsdeMontreacuteal
ToviewavideoofthespeechmadebyMsAngelaGittensclickherehttpyoutubeJpY3_FXkStQ
Left to right MrRobertoKobehGonzaacutelezICAOCouncilPresidentMsAngelaGittensDirectorGeneralAirportsCouncilInternational
Memorandum of Cooperation between the International Civil Aviation Organization and Airports Council International for Enhanced Cooperation to Improve Safety Standards at Airports Worldwide
ACI Optimistic Biofuel Powered Flights will be the Norm with the Right Government Assistance
PhotocourtesyofVandaDrsquoAlonzo(wwwvandaphotocom)
6 ACI World Report ndash July 2012
Pax Flash Passenger Traffic on Steady Growth Path at 5 Year Over Year as Air Freight Continues its Descent for AprilPassengertrafficcontinuestoshowresilienceinthefaceofon-goingconcernsaboutrecessionsinmanymajorEuropeaneconomiesRegardlessoftheslowdownthatwastriggeredbythesovereigndebtcrisesintheEurozoneareapassengertrafficgrewbyalmost5percentwhileinternationaltrafficincreasedby6percentforthemonthofAprilWhileairtravelhasexperiencedanexpansioninallregionsemergingmarketscontinuetopostimpressivegrowthfiguresAsia-PacificAfricaandtheMiddleEastallexperiencedyearoveryeargrowthinthevicinityof10percentforAprilMajorairportsinAsia-PacificsuchasSoekarno-HattaInternationalAirport(CGK)andSingaporeChangiAirport(SIN)posteddoubledigitgainsof18percentand13percentrespectivelyRelativetotheemergingmarketsofAsiamoremodestgrowthwasobservedinNorthAmerica(29percent)LatinAmerica-Caribbean(27percent)andEurope(19percent)
GlobaltrendsintheairfreightenvironmentaredifferentfromthemoreoptimisticviewofairtravelpassengermarketsAirfreightvolumeshavedeclinedby-4percentforthemonthofAprilManyoftheworldrsquosfreighthubsarecontractingvis-agrave-vis2011levelsAtotalof15oftheworldrsquostop20freightairportscontractedinfreightvolumesforthemonthofAprilThecombinedfreight
volumepassingthroughtheworldrsquostop20freighttrafficairportsmakeupmorethan50ofglobalfreightvolumesThecontractioninfreighttrafficisespeciallyevidentintheeconomiesofNorthAmericaEuropeandAsia-Pacificwithdeclinesof-7percent-43percentand-31percentrespectivelyForinstanceTedStevensAnchorageInternationalAirport(ANC)PudongInternationalAirport(PVG)andFlughafenFrankfurtMain(FRA)eachexperienceddoubledigitdeclinesof-167percent-123percent-108percentrespectively
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoTheEuropeandebtproblemishavingacontagioneffectonothereconomiesandtradingpartnersTrafficvolumeinairfreighthasbeencurtailednotonlyintheeconomiesofEuropebutalsointhetradinghubsofNorthAmericaAsia-PacificandLatinAmericaAlthoughweareseeingaslowdownindomesticpassengertraffictravelinEuropefortunatelythestoryisdifferentforairtravelfromaglobalperspectiveTheinternationaltravellercontinuestobeunaffectedbythepotentialeconomiccontractionandspillovereffectsfromEuropewithgrowthreachingalmost6percentininternationalpassengertrafficascomparedtoApril2011rdquo
Formoreinformationpleaseclickhere
7ACI World Report ndash July 2012
ACI Asia-Pacific Regional Aviation Security Committee New Challenges and Opportunities Ahead
The10thMeetingoftheACIAsia-PacificRegionalAviationSecurityCommitteewasheldinSingapore24-25May2012hostedbyChangiAirportGroupThisCommitteeiscomprisedofsecurityexpertsfromvariousACIairportmembersacrosstheregionItsmainmissionistorepresentAsia-PacificairportsonaviationsecurityrelatedissuesinliaisonwiththeACIWorldSecurityStandingCommitteeInadditiontheCommitteeprovidesanexcellentplatformtospreadbestpracticesrelatedtoairportsecuritymanagementamongAsia-Pacificairports
Themostimportanttopicsdiscussedinthemeetingwere
bull OutcomesfromlatestICAORegionalConferences
bull Regionalcapacitybuildingandsupportbull LiftingofLAGsrestrictionsinAustraliaandEurope
bull JointSessionwithAustralianGovernmentandIATA
ACIWorldstaffwasinvitedtoprovideanupdateonICAOandACIWorldissuesThemeetingfinishedwithavisittotheairportwherethecolleaguesfromChangiInternationalAirportsharedtheirbestpracticesandexperiencesdealingwithintrusiondetectionandperimetersecurity
Allmeetingparticipantshighlightedtheexcellentorganizationproductiveinteractionsandimportantoutcomesachieved
ICAO Aviation Security Panel Working Group on Air Cargo Security Enhancing Air Cargo and Mail Security
The3rdmeetingoftheICAOAviationSecurityPanelWorkingGrouponAirCargoSecurity(WGACS)tookplaceinSingapore28-30May2012andwashostedbyCivilAviationAuthorityofSingaporeMorethan40participantsincludingACIstaffwereinvitedtodiscussthelatestproposalsanddevelopmentssincethepreviousmeeting
Thetopicsdiscussedwereamongothersthefollowing
bull Keyprinciplestoenhanceaircargosecuritybull Briefingbyindustryexpertsbull Technicalsitevisittoaircargooperationsfacilities
bull Comparisonofdifferentaircargoandmailsecurityregimesworldwide
bull Capacitybuildingonaircargosecurity
ThemeetingoutcomesincludedimportantpapersandmaterialstobepresentedattheupcomingHighLevelConferenceonAviationSecurity
FormoreinformationaboutAviationSecurityatairportspleasecontactaciaciaero
Aviation Security Meetings by Arturo Garcia-Alonso Manager Facilitation and Airport IT
8 ACI World Report ndash July 2012
2011 ACI ASQ Awards Ceremony
Onthe24MayinSingaporeatthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitionAirportsCouncilInternational(ACI)andAirportsAuthorityofIndia(AAI)signedaMemorandumofUnderstanding(MOU)onACIrsquosAirportExcellence(APEX)inSafetyprogramme
MsAngelaGittensDirectorGeneralACIWorldspeakingfromthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitioninSingaporecommentedldquoIamveryimpressedbythestridesthatarebeingmadebyairportmanagersworldwideinimprovingtheirairportsrsquocustomerservicebasedonpassengersurveydataobtainedfromASQSurveysWithcompetitionamongairportsforpassengersgrowingeachyearandpassengersgrowingintheirdemandforqualitycustomerserviceacrosstheentireairportexperienceairportmanagersareusingpassengerfeedbacktoshapeandrefinetheirofferingsInturnbydeliveringhigherlevelsofcustomerserviceonaconsistentbasisairportmanagersarebeginningtorealizethattheASQSurveyenablesthemtousefact-baseddatatoshapetheairportcustomerserviceexperienceThistranslatesintogreaterpassengerloyaltywhichdrivesairportrevenuesIcongratulateallawardwinnersaswellastheairportsnothonouredtodaybutwhoareactivelyworkingonimprovingtheircustomerserviceexperiencerdquoACIcongratulatesIncheonInternationalAirportforearningthetopcustomerserviceawardforBestAirportWorldwide2011Wealsocongratulate
SingaporeChangiAirportandBeijingCapitalInternationalAirportforrespectivelywinningsecondandthirdplace
2011 ASQ Award Winners
In Best Airport by SizetheawardswenttoGuayaquil(2-5m)Nagoya(5-15m)SeoulGimpo(15-25m)SeoulIncheon(25-40m)andSingapore(over40m)For Best Airport by RegionCancunCapeTownDubaiMaltaOttawaandSeoulIncheontookhomeawardsTheASQAwardsalsorecognizedBest Airport by Region with Fewer than 2 Million PassengersKeflavikMazatlanQuebecCityandUpingtonBest Improvement by Region ChongqingDubaiEastLondonGuayaquilMontrealandPalmadeMallorca
About the ASQ Awards
Sinceitscreationin2006theASQAwardshavebecometheworldrsquosleadingairportpassengersatisfactionbenchmarkwithover220airportsparticipatingTheASQAwardsrecognizeandrewardthebestairportsintheworldbasedonACIrsquosASQpassengersatisfactionsurveyandrepresentanopportunitytocelebratethecommitmentofairportsworldwidetocontinuallyimprovethepassengerexperience
TolearnmoreabouttheASQAwardspleasevisitwwwairportservicequalityawardscom
9ACI World Report ndash July 2012
ACI Airport Service Quality(ASQ) Update
ExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessofanentireoperation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
ByjoiningoneormoreoftheASQprogrammesyourairportdoesnotonlygainaccesstoawealthofinformationandadvicebutalsotoaworld-wideairportforumthatdiscussestodayrsquosissuesandsolutions
Currently236airportsgloballyareactiveparticipantsintheASQProgramme
WewouldliketowelcomeandcongratulatethefollowingairportswhojoinedtheACIAirportServiceQualitySurveyinQ22012
bull Agadirbull Denpasarbull Kingstonbull St-Petersburgbull PuntaCanabull Riyadhbull Surabayabull UjungPandangbull Riga
WewouldalsoliketocongratulatethefollowingairportsforbecomingpartoftheextendedASQProgramme-ACIASQRetailSurvey
bull NewDelhibull Montreal
TheASQRetailprogrammeprovidesaperformanceoverviewoftheairportretailoperationandgradeseachaspectofitsperformanceinrelationtothatofotherairportretailoperationsaroundtheworldTheairportmanagercanevaluatetheindividualcharacteristicsofretailoperationsandidentifyareasthatcanbeimproved
ASQRetailalsoprovidesin-depthinformationaboutshopperprofilespurchasingbehaviourandseasonalvariationsintrafficpatternssothatairportmanagerscanmakereasoneddecisions
ASQ Retail Provides
bull Biannualbenchmarkingofsalesperformanceandsatisfactionlevelswithfoodandbeverageandretail
bull Benchmarkingofcommercialkeyperformanceindicators(KPIs)andkeysalesratios(salesconversionratestotalspendetc)
bull Comparisonofshopperprofilesbull Trenddatatomonitorperformanceovertimebull Accesstothefulldatafromallparticipatingairports
bull Strictconfidentialityofdatawhichlimitsdataaccesstoparticipatingairportsandisnotdisclosedtothirdparties
FormoreinformationpleasecontactRafaelEchevarneDirectorEconomicsandProgrammeDevelopmentTel+15143731211Emailrchevarneaciaerowwwairportservicequalityaero
10 ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental Sustainabilityrdquo by John Webster Manager Global Training
The49thACIFundTrainingSeminarldquoAirportsandEnvironmentalSustainabilityrdquoinpartnershipwithCIFALAtlantawashostedinthebeautifulcityofKingston(Jamaica)fromMay21-232012bytheAirportsAuthorityofJamaica(AAJ)
ThegovernmentofJamaicawasverysupportiveoftheseminarwhichgarneredthesupportofTheMostHonourablePortiaSimpsonMiller-PrimeMinisterandMinisterofDefenceDevelopmentInformationandSportsaswellasthefollowingseniormembersofhercabinetTheHonourableMrRobertPickersgillMinisterofWaterLandEnvironmentampClimateChangeandTheHonourableDrOmarDaviesMinisterofTransportWorksampHousing
ThePresidentofAAJMrEarlRichardsopenedthethree-dayworkshopwithanoverviewoftheNormanManleyInternationalAirport(NMIA)providedabriefhistoryoftheairportdetailedtheenvironmentalpolicyandinitiativesthathavebeenundertakentodate
MrPhilippeBarilACI-LACPresidentPresidentampCEOofQuiportprovidedakeynoteaddresspromotingregionalcooperationandactioninpromotingenvironmentallysustainableinitiatives
Thisworkshopwasattendedby31participantsfromaroundtheregionincludingEcuadorBarbadosArgentinaBahamasHondurasTrinidadampTobagoDominicanRepublicandJamaica
Theseminaragendaincluded
bull Theroleofairportsindevelopingimplementingandsustainingsoundenvironmentalmanagementprinciples
bull Areviewofthelinkbetweeneconomicdevelopmentandenvironmentalsustainability
bull Areviewofpracticalcasestudiesofecomasterplansthepracticalchallengesthatwerecreativelyaddressedand
bull Participationinthefollowinggroupexercises1 Illustratingthekeyelementsinplanningforand
deliveringenvironmentalimprovementsthroughadelegate-centredworkedexample
2 Identifyingspecificobjectivestargetsandimplementationrequirementsforanidentifiedareaofenvironmentalimprovement
3 Highlightingtheroleofairportstakeholdersindeterminingtargetsandensuringdeliveryonplannedimprovementsand
4 Establishingaprotocolformonitoringandillustratingperformanceimprovementsinagivenareaofairportenvironmentimpact
11ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental SustainabilityrdquoContinuedForthisworkshopweenjoyedexcellentpresentationsfrommanyrenownedspecialistsintheirfield
Ourpresentersincluded
bull DrPaulHooperDepartmentHeadManchesterMetropolitanUniversity
bull MrRobertKennedySeniorAdvisorCIFALAtlanta
bull MsChristineCassotisVicePresidentSHampEInc
bull MrAudleyDiedrickVicePresident-FinanceAAJ
bull MrsCheyeneeMcClarthyManagerEnvironmentampOccupationalHealthNMIAL
bull MrsAlreneBarrManagerMarketingandInternationalEngagementHartsfield-JacksonAtlantaInternationalAirport
AttheendofthecoursetheresponsewasoverwhelminglypositiveManyoftheattendeeshaveshowninterestinbecomingmembersoftheACI-LACEnvironmentCommitteeandwethankthemfortheirinterestandparticipation
WewouldalsoliketoacknowledgethepatronageandcontributionoftheHartsfield-JacksonAtlantaInternationalAirporttoACIFundinitiativesovertheyears
OnafinalnoteoursincerethankstoallofthestafffromAirportsAuthorityofJamaicawhohostedtheeventourpartnersCIFALAtlantafortheirfantasticsupportaswellasthededicatedinstructorswhomadethiseventsuchasuccess
ThenextACIFundwillfocusEconomicsandwilltakeplacefrom10-12JuneinTaipeiRepublicofChina(Taiwan)
Formoreinformationpleasewritetoacifundaciaero
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
12 ACI World Report ndash July 2012
Airport Executive Leadership Programme (AELP) ndash 2012 by Kevin Caron Assistant Director ACI Global Training
IntodayrsquosincreasinglycomplexairtransportandairportenvironmentleadershipteamsareregularlycalledupontogeneratenewrevenuestreamsandstrengthenthesocialandeconomicpotentialofthecommunitiestheyserveAsaresulttodayrsquosairportleadershipneedslsquorapid-responsersquobusinessskillstobalanceshort-termimperativeswithlong-termbusinessneedsGonearethedaysoftheairportasasimpleinfrastructuresupplier
ToservetheairportindustryrsquosneedforanexecutivelevelleadershiptrainingprogrammetheAELPwasbornin2006throughastrategicpartnershipbetweenACIandConcordiaUniversityrsquosJohnMolsonSchoolofBusiness(JMSB)2012marksthe6thyearofthisprogramme
Thesix-dayface-to-faceformatofthisyearrsquosprogrammetookplacefrom27Mayto1JunewithACIandJMSBhostingtheclassroomcomponentinMontrealCanadaBasedonparticipantfeedbacktheweeklongexperiencewasbothintenseandchallengingforthe15executivelevelstudentswhorepresentedairportsfromallfiveACIregionsTheclassroomsessionswereledbysixPhDsandtwoguestlecturersandincludedfinaldaypresentationsfromMsAngelaGittensDirectorGeneralACIWorldandseniorrepresentativesfromICAOandIATA
ThisyearIhadtheprivilegeofleadingone
sessionaswellasbeingamemberoftheexecutivereviewpanelandlikepastsessionsIwasthoroughlyimpressedbythecalibreoftheleaderswhoattended
OneofthefinalassignmentsduringtheclassroomportionincludinghavingteamspresentonthreewelldefinedtopicsofconcerntoairportleadersThepresentationsdeliveredtotheexecutivereviewpanelwerewellresearchedandreflectedaquality-drivenapproachFormethiswasoneofmanyindicatorsthatreinforcedtherealitythatalthoughweworkinadynamicenvironmentwearenotalwayssurewhatisstructuralorwhatistransientAssuchairportsareworkinghardtodevelophighlyqualifiedleaderswhoarebetterequippedtomeetthesechallenges
InclosingIwishtheclassof2012goodluckontheirtwofinalassignmentsandcontinuedsuccessinleadershiprolesattheirrespectiveairports
13ACI World Report ndash July 2012
AviationMediaSovereignHouse26-30LondonRoadTwickenhamMiddlesexTW13RWUnitedKingdomwwwaviationmediaaero
WBPContactPersonJonathanLeeManagingDirectorAviationMediaP00442088317563
ACI Welcomes New World Business Partners
AviationMediaisanindependentbusiness-to-businesscommunicationscompanyItspecialisesintheproductionofglobalaviationmagazinesspecialpublicationsconferencesexhibitionsandeventswebsitesfortheglobalaviationindustryTheteamhasover40yearsofexperienceinallformsofmediaAviationMediarsquosportfolioofmagazinetitlesincludeRoutesNewsandAirlineFleetManagementandACIWorldrsquosAirportWorldAviationMediarsquoseventportfolioincludestheACIAirportEconomicandFinanceConferencevariouspastAirportCitiesWorldConferencesandExhibitionsACIEuropersquosRegionalAirportsConferenceandExhibitionSMARTAirportsandACIWorldrsquosAnnualGeneralAssemblies
BentleySystemsInternationalLimited2ndFloorBlock2ParkPlaceUpperHatchStreetDublin2Ireland
WBPContactPersonSamParsonsBusinessDevelopmentDirectorAirportsEMEAP+44(0)7810305195F+44(0)1403272750Eepetersonarchalliancecom
PwC252VeerSavarkarMargShivajiParkDadar(West)Mumbai400208Indiawwwpwccomcapitalprojectsandinfrastructure
WBPContactPersonSotirisAPagdadisPhDGlobalAirportsLeaderCapitalProjectsampInfrastructurePracticeOffice+91(22)66691888Mobile+918879030655Esotirispagdadisinpwccom
14 ACI World Report ndash July 2012
AGDAssociatesLLC6425KingsLandingRoadAlexandriaVA22310UNITEDSTATESwwwagdassociatescom
WBPContactPersonMrAnthonyDockeryPresidentP(703)960-1443Etonydockeryagdassociatescom
ArchitecturalAllianceInternational400CliftonAveMinneapolisMN55403-3212UNITEDSTATESwwwarchalliancecom
WBPContactPersonMrEricPetersonPrincipalP(612)874-4100F(612)871-7212Eepetersonarchalliancecom
AviationSecurityConsultingInc7032TurwestonLaneCastlePinesCO80108UNITEDSTATESwwwavsecbiz
WBPContactPersonMsLoriBeckmanPresidentCEOP(303)663-3618F(303)663-3618ELbeckmanavseccom
AnalogicCorporation8CentennialDrivePeabodyMA01960UNITEDSTATESwwwanalogiccom
WBPContactPersonMrJDouglasDeihlSeniorDirectorBusinessDevelopmentP(978)326-4000F(978)977-6879Etonydockeryagdassociatescom
AVKConsulting5272LawtonAvenueOaklandCA94618UNITEDSTATESwwwavkconsultingcom
WBPContactPersonMsAnnKleinsorgPresidentP(510)530-5381F(510)530-0381Eavkcnsltsbcglobalnet
BMSGlobalLLC303ArthurStFortWorthTX76107UNITEDSTATESwwwbmscatcom
WBPContactPersonMrKenJenkinsVicePresident--EmergencyServicesP(817)820-7235Ekjenkinsbmsglobalaviationcom
ACI Welcomes New World Business PartnersContinued
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
4 ACI World Report ndash July 2012DearColleagues
Theaviationindustrysupports566millionjobsandover$22trillioninglobalGDPBeyondservingasaglobalfoundationforsocialandeconomicvitalityourindustrycontinuestodemonstratestrategicleadershipandcollaborativeactivitiestowardsthesustainableoperationanddevelopmentofaviationaroundtheworldThelastfewweekssawtheculminationofseveral
projectsimportanttoachievingthoseaims
FirstsafetywhichisthefoundationofsustainabilityforcommercialaviationTheACIAirportExcellence(APEX)inSafetyisahands-onapproachtohelpingairportsimprovetheirsafetyperformancecomplementingourtrainingguidancematerialandconferenceprogrammingOn24MayACIandtheAirportsAuthorityofIndiasignedaMemorandumofUnderstandingunderwhichACIwillconductAPEXinSafetyreviewsatIndianairportsandtheAirportsAuthorityofIndiawillcontributeexpertstoconductAPEXinSafetyreviewsatotherairportsintheregionThroughthisMOUwecreatealdquovirtuouscirclerdquoofsafetyataregionallevel
Atagloballevelon15JuneACIandtheInternationalCivilAviationOrganisation(ICAO)signedaMemorandumofCooperationtoldquoImproveSafetyStandardsatAirportsWorldwiderdquounderwhichbuildingonourhistoryofcollaborationwithICAOtheywillofficiallylendsupporttotheAPEXinSafetyprogrammewhichappliesICAOrsquosStandardsandRecommendedPracticesofAnnex14TheMOCincludesjointtechnicalassistanceprojectstheregularexchangeofsafetydataexchangingexpertsprovidingtrainingandpromotingregionalcooperation
SecondlywecontinuedoureffortstostrengthenindustrycollaborationstoimproveenvironmentalsustainabilityOnMonday18JuneACIrepresentedtheAirTransportActionGroup(ATAG)indeliveringanaddressaspartofapublicsend-offtoICAOSecretaryGeneralRaymondBenjaminashedepartedrsquoonaldquoFlightpathtoaSustainableFuturerdquoAssociatedwiththeUnitedNationsConferenceonSustainableDevelopment(Rio+20)MrBenjaminrsquosjourneyfromMontrealtoTorontotoMexicoCitytoSaoPauloandRiodeJanierowasthefirst-everseriesofconnectingflightspoweredbyavarietyofsustainableaviationbiofuelsTheactivitywastopromotethesupportofgovernmentineffortstodevelopanampleandcost-competitivesourceofsustainablefuelsforaviationsothattheindustrycancontinuetogrowtomeettheeconomicaspirationsoftheworldrsquoscommunitieswithoutcontributingtoclimatechangenorcompetingwithfoodsourcesWethankJimCherryandhisteamatMontrealTrudeauInternationalAirportfortheirexpertmanagementoftheevent
WearepleasedwiththeresultsofthepoliciesourmembershavepromulgatedongainingcollaborationforthebenefitofairportsandtheindustryasawholeThereismoretocome
IwishyouallasafehappyandhealthysummerBeforeyouheadofftovacationbesuretoregisterfortheACIWorldNorthAmericaAnnualGeneralAssemblyConferenceandExhibitioninCalgaryAlberta(Canada)WearepreparinganexcitingeducationalprogrammemoresignificantannouncementsaDirectorsrsquoRollofExcellenceinductionserviceandanAMPAPgraduationceremonyalongwithafun-filledsocialprogrammeinaveryspecialsettingSeeyouthere
AngelaGittensDirectorGeneral
5ACI World Report ndash July 2012
Left to right MrJamesCCherryCEOAeacuteroportsdeMontreacutealMrRaymondBenjaminICAOSecretaryGeneralMrRobertCordesExecutiveVicePresidentandCOOPorterMsHeacutelegraveneVGagnonVice-PresidentPublicAffairsCommunicationsandCorporateSocialResponsibilityBombardierAerospaceMsAngelaGittensDirectorGeneralAirportsCouncilInternational
PhotocourtesyofAeacuteroportsdeMontreacuteal
ToviewavideoofthespeechmadebyMsAngelaGittensclickherehttpyoutubeJpY3_FXkStQ
Left to right MrRobertoKobehGonzaacutelezICAOCouncilPresidentMsAngelaGittensDirectorGeneralAirportsCouncilInternational
Memorandum of Cooperation between the International Civil Aviation Organization and Airports Council International for Enhanced Cooperation to Improve Safety Standards at Airports Worldwide
ACI Optimistic Biofuel Powered Flights will be the Norm with the Right Government Assistance
PhotocourtesyofVandaDrsquoAlonzo(wwwvandaphotocom)
6 ACI World Report ndash July 2012
Pax Flash Passenger Traffic on Steady Growth Path at 5 Year Over Year as Air Freight Continues its Descent for AprilPassengertrafficcontinuestoshowresilienceinthefaceofon-goingconcernsaboutrecessionsinmanymajorEuropeaneconomiesRegardlessoftheslowdownthatwastriggeredbythesovereigndebtcrisesintheEurozoneareapassengertrafficgrewbyalmost5percentwhileinternationaltrafficincreasedby6percentforthemonthofAprilWhileairtravelhasexperiencedanexpansioninallregionsemergingmarketscontinuetopostimpressivegrowthfiguresAsia-PacificAfricaandtheMiddleEastallexperiencedyearoveryeargrowthinthevicinityof10percentforAprilMajorairportsinAsia-PacificsuchasSoekarno-HattaInternationalAirport(CGK)andSingaporeChangiAirport(SIN)posteddoubledigitgainsof18percentand13percentrespectivelyRelativetotheemergingmarketsofAsiamoremodestgrowthwasobservedinNorthAmerica(29percent)LatinAmerica-Caribbean(27percent)andEurope(19percent)
GlobaltrendsintheairfreightenvironmentaredifferentfromthemoreoptimisticviewofairtravelpassengermarketsAirfreightvolumeshavedeclinedby-4percentforthemonthofAprilManyoftheworldrsquosfreighthubsarecontractingvis-agrave-vis2011levelsAtotalof15oftheworldrsquostop20freightairportscontractedinfreightvolumesforthemonthofAprilThecombinedfreight
volumepassingthroughtheworldrsquostop20freighttrafficairportsmakeupmorethan50ofglobalfreightvolumesThecontractioninfreighttrafficisespeciallyevidentintheeconomiesofNorthAmericaEuropeandAsia-Pacificwithdeclinesof-7percent-43percentand-31percentrespectivelyForinstanceTedStevensAnchorageInternationalAirport(ANC)PudongInternationalAirport(PVG)andFlughafenFrankfurtMain(FRA)eachexperienceddoubledigitdeclinesof-167percent-123percent-108percentrespectively
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoTheEuropeandebtproblemishavingacontagioneffectonothereconomiesandtradingpartnersTrafficvolumeinairfreighthasbeencurtailednotonlyintheeconomiesofEuropebutalsointhetradinghubsofNorthAmericaAsia-PacificandLatinAmericaAlthoughweareseeingaslowdownindomesticpassengertraffictravelinEuropefortunatelythestoryisdifferentforairtravelfromaglobalperspectiveTheinternationaltravellercontinuestobeunaffectedbythepotentialeconomiccontractionandspillovereffectsfromEuropewithgrowthreachingalmost6percentininternationalpassengertrafficascomparedtoApril2011rdquo
Formoreinformationpleaseclickhere
7ACI World Report ndash July 2012
ACI Asia-Pacific Regional Aviation Security Committee New Challenges and Opportunities Ahead
The10thMeetingoftheACIAsia-PacificRegionalAviationSecurityCommitteewasheldinSingapore24-25May2012hostedbyChangiAirportGroupThisCommitteeiscomprisedofsecurityexpertsfromvariousACIairportmembersacrosstheregionItsmainmissionistorepresentAsia-PacificairportsonaviationsecurityrelatedissuesinliaisonwiththeACIWorldSecurityStandingCommitteeInadditiontheCommitteeprovidesanexcellentplatformtospreadbestpracticesrelatedtoairportsecuritymanagementamongAsia-Pacificairports
Themostimportanttopicsdiscussedinthemeetingwere
bull OutcomesfromlatestICAORegionalConferences
bull Regionalcapacitybuildingandsupportbull LiftingofLAGsrestrictionsinAustraliaandEurope
bull JointSessionwithAustralianGovernmentandIATA
ACIWorldstaffwasinvitedtoprovideanupdateonICAOandACIWorldissuesThemeetingfinishedwithavisittotheairportwherethecolleaguesfromChangiInternationalAirportsharedtheirbestpracticesandexperiencesdealingwithintrusiondetectionandperimetersecurity
Allmeetingparticipantshighlightedtheexcellentorganizationproductiveinteractionsandimportantoutcomesachieved
ICAO Aviation Security Panel Working Group on Air Cargo Security Enhancing Air Cargo and Mail Security
The3rdmeetingoftheICAOAviationSecurityPanelWorkingGrouponAirCargoSecurity(WGACS)tookplaceinSingapore28-30May2012andwashostedbyCivilAviationAuthorityofSingaporeMorethan40participantsincludingACIstaffwereinvitedtodiscussthelatestproposalsanddevelopmentssincethepreviousmeeting
Thetopicsdiscussedwereamongothersthefollowing
bull Keyprinciplestoenhanceaircargosecuritybull Briefingbyindustryexpertsbull Technicalsitevisittoaircargooperationsfacilities
bull Comparisonofdifferentaircargoandmailsecurityregimesworldwide
bull Capacitybuildingonaircargosecurity
ThemeetingoutcomesincludedimportantpapersandmaterialstobepresentedattheupcomingHighLevelConferenceonAviationSecurity
FormoreinformationaboutAviationSecurityatairportspleasecontactaciaciaero
Aviation Security Meetings by Arturo Garcia-Alonso Manager Facilitation and Airport IT
8 ACI World Report ndash July 2012
2011 ACI ASQ Awards Ceremony
Onthe24MayinSingaporeatthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitionAirportsCouncilInternational(ACI)andAirportsAuthorityofIndia(AAI)signedaMemorandumofUnderstanding(MOU)onACIrsquosAirportExcellence(APEX)inSafetyprogramme
MsAngelaGittensDirectorGeneralACIWorldspeakingfromthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitioninSingaporecommentedldquoIamveryimpressedbythestridesthatarebeingmadebyairportmanagersworldwideinimprovingtheirairportsrsquocustomerservicebasedonpassengersurveydataobtainedfromASQSurveysWithcompetitionamongairportsforpassengersgrowingeachyearandpassengersgrowingintheirdemandforqualitycustomerserviceacrosstheentireairportexperienceairportmanagersareusingpassengerfeedbacktoshapeandrefinetheirofferingsInturnbydeliveringhigherlevelsofcustomerserviceonaconsistentbasisairportmanagersarebeginningtorealizethattheASQSurveyenablesthemtousefact-baseddatatoshapetheairportcustomerserviceexperienceThistranslatesintogreaterpassengerloyaltywhichdrivesairportrevenuesIcongratulateallawardwinnersaswellastheairportsnothonouredtodaybutwhoareactivelyworkingonimprovingtheircustomerserviceexperiencerdquoACIcongratulatesIncheonInternationalAirportforearningthetopcustomerserviceawardforBestAirportWorldwide2011Wealsocongratulate
SingaporeChangiAirportandBeijingCapitalInternationalAirportforrespectivelywinningsecondandthirdplace
2011 ASQ Award Winners
In Best Airport by SizetheawardswenttoGuayaquil(2-5m)Nagoya(5-15m)SeoulGimpo(15-25m)SeoulIncheon(25-40m)andSingapore(over40m)For Best Airport by RegionCancunCapeTownDubaiMaltaOttawaandSeoulIncheontookhomeawardsTheASQAwardsalsorecognizedBest Airport by Region with Fewer than 2 Million PassengersKeflavikMazatlanQuebecCityandUpingtonBest Improvement by Region ChongqingDubaiEastLondonGuayaquilMontrealandPalmadeMallorca
About the ASQ Awards
Sinceitscreationin2006theASQAwardshavebecometheworldrsquosleadingairportpassengersatisfactionbenchmarkwithover220airportsparticipatingTheASQAwardsrecognizeandrewardthebestairportsintheworldbasedonACIrsquosASQpassengersatisfactionsurveyandrepresentanopportunitytocelebratethecommitmentofairportsworldwidetocontinuallyimprovethepassengerexperience
TolearnmoreabouttheASQAwardspleasevisitwwwairportservicequalityawardscom
9ACI World Report ndash July 2012
ACI Airport Service Quality(ASQ) Update
ExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessofanentireoperation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
ByjoiningoneormoreoftheASQprogrammesyourairportdoesnotonlygainaccesstoawealthofinformationandadvicebutalsotoaworld-wideairportforumthatdiscussestodayrsquosissuesandsolutions
Currently236airportsgloballyareactiveparticipantsintheASQProgramme
WewouldliketowelcomeandcongratulatethefollowingairportswhojoinedtheACIAirportServiceQualitySurveyinQ22012
bull Agadirbull Denpasarbull Kingstonbull St-Petersburgbull PuntaCanabull Riyadhbull Surabayabull UjungPandangbull Riga
WewouldalsoliketocongratulatethefollowingairportsforbecomingpartoftheextendedASQProgramme-ACIASQRetailSurvey
bull NewDelhibull Montreal
TheASQRetailprogrammeprovidesaperformanceoverviewoftheairportretailoperationandgradeseachaspectofitsperformanceinrelationtothatofotherairportretailoperationsaroundtheworldTheairportmanagercanevaluatetheindividualcharacteristicsofretailoperationsandidentifyareasthatcanbeimproved
ASQRetailalsoprovidesin-depthinformationaboutshopperprofilespurchasingbehaviourandseasonalvariationsintrafficpatternssothatairportmanagerscanmakereasoneddecisions
ASQ Retail Provides
bull Biannualbenchmarkingofsalesperformanceandsatisfactionlevelswithfoodandbeverageandretail
bull Benchmarkingofcommercialkeyperformanceindicators(KPIs)andkeysalesratios(salesconversionratestotalspendetc)
bull Comparisonofshopperprofilesbull Trenddatatomonitorperformanceovertimebull Accesstothefulldatafromallparticipatingairports
bull Strictconfidentialityofdatawhichlimitsdataaccesstoparticipatingairportsandisnotdisclosedtothirdparties
FormoreinformationpleasecontactRafaelEchevarneDirectorEconomicsandProgrammeDevelopmentTel+15143731211Emailrchevarneaciaerowwwairportservicequalityaero
10 ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental Sustainabilityrdquo by John Webster Manager Global Training
The49thACIFundTrainingSeminarldquoAirportsandEnvironmentalSustainabilityrdquoinpartnershipwithCIFALAtlantawashostedinthebeautifulcityofKingston(Jamaica)fromMay21-232012bytheAirportsAuthorityofJamaica(AAJ)
ThegovernmentofJamaicawasverysupportiveoftheseminarwhichgarneredthesupportofTheMostHonourablePortiaSimpsonMiller-PrimeMinisterandMinisterofDefenceDevelopmentInformationandSportsaswellasthefollowingseniormembersofhercabinetTheHonourableMrRobertPickersgillMinisterofWaterLandEnvironmentampClimateChangeandTheHonourableDrOmarDaviesMinisterofTransportWorksampHousing
ThePresidentofAAJMrEarlRichardsopenedthethree-dayworkshopwithanoverviewoftheNormanManleyInternationalAirport(NMIA)providedabriefhistoryoftheairportdetailedtheenvironmentalpolicyandinitiativesthathavebeenundertakentodate
MrPhilippeBarilACI-LACPresidentPresidentampCEOofQuiportprovidedakeynoteaddresspromotingregionalcooperationandactioninpromotingenvironmentallysustainableinitiatives
Thisworkshopwasattendedby31participantsfromaroundtheregionincludingEcuadorBarbadosArgentinaBahamasHondurasTrinidadampTobagoDominicanRepublicandJamaica
Theseminaragendaincluded
bull Theroleofairportsindevelopingimplementingandsustainingsoundenvironmentalmanagementprinciples
bull Areviewofthelinkbetweeneconomicdevelopmentandenvironmentalsustainability
bull Areviewofpracticalcasestudiesofecomasterplansthepracticalchallengesthatwerecreativelyaddressedand
bull Participationinthefollowinggroupexercises1 Illustratingthekeyelementsinplanningforand
deliveringenvironmentalimprovementsthroughadelegate-centredworkedexample
2 Identifyingspecificobjectivestargetsandimplementationrequirementsforanidentifiedareaofenvironmentalimprovement
3 Highlightingtheroleofairportstakeholdersindeterminingtargetsandensuringdeliveryonplannedimprovementsand
4 Establishingaprotocolformonitoringandillustratingperformanceimprovementsinagivenareaofairportenvironmentimpact
11ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental SustainabilityrdquoContinuedForthisworkshopweenjoyedexcellentpresentationsfrommanyrenownedspecialistsintheirfield
Ourpresentersincluded
bull DrPaulHooperDepartmentHeadManchesterMetropolitanUniversity
bull MrRobertKennedySeniorAdvisorCIFALAtlanta
bull MsChristineCassotisVicePresidentSHampEInc
bull MrAudleyDiedrickVicePresident-FinanceAAJ
bull MrsCheyeneeMcClarthyManagerEnvironmentampOccupationalHealthNMIAL
bull MrsAlreneBarrManagerMarketingandInternationalEngagementHartsfield-JacksonAtlantaInternationalAirport
AttheendofthecoursetheresponsewasoverwhelminglypositiveManyoftheattendeeshaveshowninterestinbecomingmembersoftheACI-LACEnvironmentCommitteeandwethankthemfortheirinterestandparticipation
WewouldalsoliketoacknowledgethepatronageandcontributionoftheHartsfield-JacksonAtlantaInternationalAirporttoACIFundinitiativesovertheyears
OnafinalnoteoursincerethankstoallofthestafffromAirportsAuthorityofJamaicawhohostedtheeventourpartnersCIFALAtlantafortheirfantasticsupportaswellasthededicatedinstructorswhomadethiseventsuchasuccess
ThenextACIFundwillfocusEconomicsandwilltakeplacefrom10-12JuneinTaipeiRepublicofChina(Taiwan)
Formoreinformationpleasewritetoacifundaciaero
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
12 ACI World Report ndash July 2012
Airport Executive Leadership Programme (AELP) ndash 2012 by Kevin Caron Assistant Director ACI Global Training
IntodayrsquosincreasinglycomplexairtransportandairportenvironmentleadershipteamsareregularlycalledupontogeneratenewrevenuestreamsandstrengthenthesocialandeconomicpotentialofthecommunitiestheyserveAsaresulttodayrsquosairportleadershipneedslsquorapid-responsersquobusinessskillstobalanceshort-termimperativeswithlong-termbusinessneedsGonearethedaysoftheairportasasimpleinfrastructuresupplier
ToservetheairportindustryrsquosneedforanexecutivelevelleadershiptrainingprogrammetheAELPwasbornin2006throughastrategicpartnershipbetweenACIandConcordiaUniversityrsquosJohnMolsonSchoolofBusiness(JMSB)2012marksthe6thyearofthisprogramme
Thesix-dayface-to-faceformatofthisyearrsquosprogrammetookplacefrom27Mayto1JunewithACIandJMSBhostingtheclassroomcomponentinMontrealCanadaBasedonparticipantfeedbacktheweeklongexperiencewasbothintenseandchallengingforthe15executivelevelstudentswhorepresentedairportsfromallfiveACIregionsTheclassroomsessionswereledbysixPhDsandtwoguestlecturersandincludedfinaldaypresentationsfromMsAngelaGittensDirectorGeneralACIWorldandseniorrepresentativesfromICAOandIATA
ThisyearIhadtheprivilegeofleadingone
sessionaswellasbeingamemberoftheexecutivereviewpanelandlikepastsessionsIwasthoroughlyimpressedbythecalibreoftheleaderswhoattended
OneofthefinalassignmentsduringtheclassroomportionincludinghavingteamspresentonthreewelldefinedtopicsofconcerntoairportleadersThepresentationsdeliveredtotheexecutivereviewpanelwerewellresearchedandreflectedaquality-drivenapproachFormethiswasoneofmanyindicatorsthatreinforcedtherealitythatalthoughweworkinadynamicenvironmentwearenotalwayssurewhatisstructuralorwhatistransientAssuchairportsareworkinghardtodevelophighlyqualifiedleaderswhoarebetterequippedtomeetthesechallenges
InclosingIwishtheclassof2012goodluckontheirtwofinalassignmentsandcontinuedsuccessinleadershiprolesattheirrespectiveairports
13ACI World Report ndash July 2012
AviationMediaSovereignHouse26-30LondonRoadTwickenhamMiddlesexTW13RWUnitedKingdomwwwaviationmediaaero
WBPContactPersonJonathanLeeManagingDirectorAviationMediaP00442088317563
ACI Welcomes New World Business Partners
AviationMediaisanindependentbusiness-to-businesscommunicationscompanyItspecialisesintheproductionofglobalaviationmagazinesspecialpublicationsconferencesexhibitionsandeventswebsitesfortheglobalaviationindustryTheteamhasover40yearsofexperienceinallformsofmediaAviationMediarsquosportfolioofmagazinetitlesincludeRoutesNewsandAirlineFleetManagementandACIWorldrsquosAirportWorldAviationMediarsquoseventportfolioincludestheACIAirportEconomicandFinanceConferencevariouspastAirportCitiesWorldConferencesandExhibitionsACIEuropersquosRegionalAirportsConferenceandExhibitionSMARTAirportsandACIWorldrsquosAnnualGeneralAssemblies
BentleySystemsInternationalLimited2ndFloorBlock2ParkPlaceUpperHatchStreetDublin2Ireland
WBPContactPersonSamParsonsBusinessDevelopmentDirectorAirportsEMEAP+44(0)7810305195F+44(0)1403272750Eepetersonarchalliancecom
PwC252VeerSavarkarMargShivajiParkDadar(West)Mumbai400208Indiawwwpwccomcapitalprojectsandinfrastructure
WBPContactPersonSotirisAPagdadisPhDGlobalAirportsLeaderCapitalProjectsampInfrastructurePracticeOffice+91(22)66691888Mobile+918879030655Esotirispagdadisinpwccom
14 ACI World Report ndash July 2012
AGDAssociatesLLC6425KingsLandingRoadAlexandriaVA22310UNITEDSTATESwwwagdassociatescom
WBPContactPersonMrAnthonyDockeryPresidentP(703)960-1443Etonydockeryagdassociatescom
ArchitecturalAllianceInternational400CliftonAveMinneapolisMN55403-3212UNITEDSTATESwwwarchalliancecom
WBPContactPersonMrEricPetersonPrincipalP(612)874-4100F(612)871-7212Eepetersonarchalliancecom
AviationSecurityConsultingInc7032TurwestonLaneCastlePinesCO80108UNITEDSTATESwwwavsecbiz
WBPContactPersonMsLoriBeckmanPresidentCEOP(303)663-3618F(303)663-3618ELbeckmanavseccom
AnalogicCorporation8CentennialDrivePeabodyMA01960UNITEDSTATESwwwanalogiccom
WBPContactPersonMrJDouglasDeihlSeniorDirectorBusinessDevelopmentP(978)326-4000F(978)977-6879Etonydockeryagdassociatescom
AVKConsulting5272LawtonAvenueOaklandCA94618UNITEDSTATESwwwavkconsultingcom
WBPContactPersonMsAnnKleinsorgPresidentP(510)530-5381F(510)530-0381Eavkcnsltsbcglobalnet
BMSGlobalLLC303ArthurStFortWorthTX76107UNITEDSTATESwwwbmscatcom
WBPContactPersonMrKenJenkinsVicePresident--EmergencyServicesP(817)820-7235Ekjenkinsbmsglobalaviationcom
ACI Welcomes New World Business PartnersContinued
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
5ACI World Report ndash July 2012
Left to right MrJamesCCherryCEOAeacuteroportsdeMontreacutealMrRaymondBenjaminICAOSecretaryGeneralMrRobertCordesExecutiveVicePresidentandCOOPorterMsHeacutelegraveneVGagnonVice-PresidentPublicAffairsCommunicationsandCorporateSocialResponsibilityBombardierAerospaceMsAngelaGittensDirectorGeneralAirportsCouncilInternational
PhotocourtesyofAeacuteroportsdeMontreacuteal
ToviewavideoofthespeechmadebyMsAngelaGittensclickherehttpyoutubeJpY3_FXkStQ
Left to right MrRobertoKobehGonzaacutelezICAOCouncilPresidentMsAngelaGittensDirectorGeneralAirportsCouncilInternational
Memorandum of Cooperation between the International Civil Aviation Organization and Airports Council International for Enhanced Cooperation to Improve Safety Standards at Airports Worldwide
ACI Optimistic Biofuel Powered Flights will be the Norm with the Right Government Assistance
PhotocourtesyofVandaDrsquoAlonzo(wwwvandaphotocom)
6 ACI World Report ndash July 2012
Pax Flash Passenger Traffic on Steady Growth Path at 5 Year Over Year as Air Freight Continues its Descent for AprilPassengertrafficcontinuestoshowresilienceinthefaceofon-goingconcernsaboutrecessionsinmanymajorEuropeaneconomiesRegardlessoftheslowdownthatwastriggeredbythesovereigndebtcrisesintheEurozoneareapassengertrafficgrewbyalmost5percentwhileinternationaltrafficincreasedby6percentforthemonthofAprilWhileairtravelhasexperiencedanexpansioninallregionsemergingmarketscontinuetopostimpressivegrowthfiguresAsia-PacificAfricaandtheMiddleEastallexperiencedyearoveryeargrowthinthevicinityof10percentforAprilMajorairportsinAsia-PacificsuchasSoekarno-HattaInternationalAirport(CGK)andSingaporeChangiAirport(SIN)posteddoubledigitgainsof18percentand13percentrespectivelyRelativetotheemergingmarketsofAsiamoremodestgrowthwasobservedinNorthAmerica(29percent)LatinAmerica-Caribbean(27percent)andEurope(19percent)
GlobaltrendsintheairfreightenvironmentaredifferentfromthemoreoptimisticviewofairtravelpassengermarketsAirfreightvolumeshavedeclinedby-4percentforthemonthofAprilManyoftheworldrsquosfreighthubsarecontractingvis-agrave-vis2011levelsAtotalof15oftheworldrsquostop20freightairportscontractedinfreightvolumesforthemonthofAprilThecombinedfreight
volumepassingthroughtheworldrsquostop20freighttrafficairportsmakeupmorethan50ofglobalfreightvolumesThecontractioninfreighttrafficisespeciallyevidentintheeconomiesofNorthAmericaEuropeandAsia-Pacificwithdeclinesof-7percent-43percentand-31percentrespectivelyForinstanceTedStevensAnchorageInternationalAirport(ANC)PudongInternationalAirport(PVG)andFlughafenFrankfurtMain(FRA)eachexperienceddoubledigitdeclinesof-167percent-123percent-108percentrespectively
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoTheEuropeandebtproblemishavingacontagioneffectonothereconomiesandtradingpartnersTrafficvolumeinairfreighthasbeencurtailednotonlyintheeconomiesofEuropebutalsointhetradinghubsofNorthAmericaAsia-PacificandLatinAmericaAlthoughweareseeingaslowdownindomesticpassengertraffictravelinEuropefortunatelythestoryisdifferentforairtravelfromaglobalperspectiveTheinternationaltravellercontinuestobeunaffectedbythepotentialeconomiccontractionandspillovereffectsfromEuropewithgrowthreachingalmost6percentininternationalpassengertrafficascomparedtoApril2011rdquo
Formoreinformationpleaseclickhere
7ACI World Report ndash July 2012
ACI Asia-Pacific Regional Aviation Security Committee New Challenges and Opportunities Ahead
The10thMeetingoftheACIAsia-PacificRegionalAviationSecurityCommitteewasheldinSingapore24-25May2012hostedbyChangiAirportGroupThisCommitteeiscomprisedofsecurityexpertsfromvariousACIairportmembersacrosstheregionItsmainmissionistorepresentAsia-PacificairportsonaviationsecurityrelatedissuesinliaisonwiththeACIWorldSecurityStandingCommitteeInadditiontheCommitteeprovidesanexcellentplatformtospreadbestpracticesrelatedtoairportsecuritymanagementamongAsia-Pacificairports
Themostimportanttopicsdiscussedinthemeetingwere
bull OutcomesfromlatestICAORegionalConferences
bull Regionalcapacitybuildingandsupportbull LiftingofLAGsrestrictionsinAustraliaandEurope
bull JointSessionwithAustralianGovernmentandIATA
ACIWorldstaffwasinvitedtoprovideanupdateonICAOandACIWorldissuesThemeetingfinishedwithavisittotheairportwherethecolleaguesfromChangiInternationalAirportsharedtheirbestpracticesandexperiencesdealingwithintrusiondetectionandperimetersecurity
Allmeetingparticipantshighlightedtheexcellentorganizationproductiveinteractionsandimportantoutcomesachieved
ICAO Aviation Security Panel Working Group on Air Cargo Security Enhancing Air Cargo and Mail Security
The3rdmeetingoftheICAOAviationSecurityPanelWorkingGrouponAirCargoSecurity(WGACS)tookplaceinSingapore28-30May2012andwashostedbyCivilAviationAuthorityofSingaporeMorethan40participantsincludingACIstaffwereinvitedtodiscussthelatestproposalsanddevelopmentssincethepreviousmeeting
Thetopicsdiscussedwereamongothersthefollowing
bull Keyprinciplestoenhanceaircargosecuritybull Briefingbyindustryexpertsbull Technicalsitevisittoaircargooperationsfacilities
bull Comparisonofdifferentaircargoandmailsecurityregimesworldwide
bull Capacitybuildingonaircargosecurity
ThemeetingoutcomesincludedimportantpapersandmaterialstobepresentedattheupcomingHighLevelConferenceonAviationSecurity
FormoreinformationaboutAviationSecurityatairportspleasecontactaciaciaero
Aviation Security Meetings by Arturo Garcia-Alonso Manager Facilitation and Airport IT
8 ACI World Report ndash July 2012
2011 ACI ASQ Awards Ceremony
Onthe24MayinSingaporeatthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitionAirportsCouncilInternational(ACI)andAirportsAuthorityofIndia(AAI)signedaMemorandumofUnderstanding(MOU)onACIrsquosAirportExcellence(APEX)inSafetyprogramme
MsAngelaGittensDirectorGeneralACIWorldspeakingfromthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitioninSingaporecommentedldquoIamveryimpressedbythestridesthatarebeingmadebyairportmanagersworldwideinimprovingtheirairportsrsquocustomerservicebasedonpassengersurveydataobtainedfromASQSurveysWithcompetitionamongairportsforpassengersgrowingeachyearandpassengersgrowingintheirdemandforqualitycustomerserviceacrosstheentireairportexperienceairportmanagersareusingpassengerfeedbacktoshapeandrefinetheirofferingsInturnbydeliveringhigherlevelsofcustomerserviceonaconsistentbasisairportmanagersarebeginningtorealizethattheASQSurveyenablesthemtousefact-baseddatatoshapetheairportcustomerserviceexperienceThistranslatesintogreaterpassengerloyaltywhichdrivesairportrevenuesIcongratulateallawardwinnersaswellastheairportsnothonouredtodaybutwhoareactivelyworkingonimprovingtheircustomerserviceexperiencerdquoACIcongratulatesIncheonInternationalAirportforearningthetopcustomerserviceawardforBestAirportWorldwide2011Wealsocongratulate
SingaporeChangiAirportandBeijingCapitalInternationalAirportforrespectivelywinningsecondandthirdplace
2011 ASQ Award Winners
In Best Airport by SizetheawardswenttoGuayaquil(2-5m)Nagoya(5-15m)SeoulGimpo(15-25m)SeoulIncheon(25-40m)andSingapore(over40m)For Best Airport by RegionCancunCapeTownDubaiMaltaOttawaandSeoulIncheontookhomeawardsTheASQAwardsalsorecognizedBest Airport by Region with Fewer than 2 Million PassengersKeflavikMazatlanQuebecCityandUpingtonBest Improvement by Region ChongqingDubaiEastLondonGuayaquilMontrealandPalmadeMallorca
About the ASQ Awards
Sinceitscreationin2006theASQAwardshavebecometheworldrsquosleadingairportpassengersatisfactionbenchmarkwithover220airportsparticipatingTheASQAwardsrecognizeandrewardthebestairportsintheworldbasedonACIrsquosASQpassengersatisfactionsurveyandrepresentanopportunitytocelebratethecommitmentofairportsworldwidetocontinuallyimprovethepassengerexperience
TolearnmoreabouttheASQAwardspleasevisitwwwairportservicequalityawardscom
9ACI World Report ndash July 2012
ACI Airport Service Quality(ASQ) Update
ExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessofanentireoperation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
ByjoiningoneormoreoftheASQprogrammesyourairportdoesnotonlygainaccesstoawealthofinformationandadvicebutalsotoaworld-wideairportforumthatdiscussestodayrsquosissuesandsolutions
Currently236airportsgloballyareactiveparticipantsintheASQProgramme
WewouldliketowelcomeandcongratulatethefollowingairportswhojoinedtheACIAirportServiceQualitySurveyinQ22012
bull Agadirbull Denpasarbull Kingstonbull St-Petersburgbull PuntaCanabull Riyadhbull Surabayabull UjungPandangbull Riga
WewouldalsoliketocongratulatethefollowingairportsforbecomingpartoftheextendedASQProgramme-ACIASQRetailSurvey
bull NewDelhibull Montreal
TheASQRetailprogrammeprovidesaperformanceoverviewoftheairportretailoperationandgradeseachaspectofitsperformanceinrelationtothatofotherairportretailoperationsaroundtheworldTheairportmanagercanevaluatetheindividualcharacteristicsofretailoperationsandidentifyareasthatcanbeimproved
ASQRetailalsoprovidesin-depthinformationaboutshopperprofilespurchasingbehaviourandseasonalvariationsintrafficpatternssothatairportmanagerscanmakereasoneddecisions
ASQ Retail Provides
bull Biannualbenchmarkingofsalesperformanceandsatisfactionlevelswithfoodandbeverageandretail
bull Benchmarkingofcommercialkeyperformanceindicators(KPIs)andkeysalesratios(salesconversionratestotalspendetc)
bull Comparisonofshopperprofilesbull Trenddatatomonitorperformanceovertimebull Accesstothefulldatafromallparticipatingairports
bull Strictconfidentialityofdatawhichlimitsdataaccesstoparticipatingairportsandisnotdisclosedtothirdparties
FormoreinformationpleasecontactRafaelEchevarneDirectorEconomicsandProgrammeDevelopmentTel+15143731211Emailrchevarneaciaerowwwairportservicequalityaero
10 ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental Sustainabilityrdquo by John Webster Manager Global Training
The49thACIFundTrainingSeminarldquoAirportsandEnvironmentalSustainabilityrdquoinpartnershipwithCIFALAtlantawashostedinthebeautifulcityofKingston(Jamaica)fromMay21-232012bytheAirportsAuthorityofJamaica(AAJ)
ThegovernmentofJamaicawasverysupportiveoftheseminarwhichgarneredthesupportofTheMostHonourablePortiaSimpsonMiller-PrimeMinisterandMinisterofDefenceDevelopmentInformationandSportsaswellasthefollowingseniormembersofhercabinetTheHonourableMrRobertPickersgillMinisterofWaterLandEnvironmentampClimateChangeandTheHonourableDrOmarDaviesMinisterofTransportWorksampHousing
ThePresidentofAAJMrEarlRichardsopenedthethree-dayworkshopwithanoverviewoftheNormanManleyInternationalAirport(NMIA)providedabriefhistoryoftheairportdetailedtheenvironmentalpolicyandinitiativesthathavebeenundertakentodate
MrPhilippeBarilACI-LACPresidentPresidentampCEOofQuiportprovidedakeynoteaddresspromotingregionalcooperationandactioninpromotingenvironmentallysustainableinitiatives
Thisworkshopwasattendedby31participantsfromaroundtheregionincludingEcuadorBarbadosArgentinaBahamasHondurasTrinidadampTobagoDominicanRepublicandJamaica
Theseminaragendaincluded
bull Theroleofairportsindevelopingimplementingandsustainingsoundenvironmentalmanagementprinciples
bull Areviewofthelinkbetweeneconomicdevelopmentandenvironmentalsustainability
bull Areviewofpracticalcasestudiesofecomasterplansthepracticalchallengesthatwerecreativelyaddressedand
bull Participationinthefollowinggroupexercises1 Illustratingthekeyelementsinplanningforand
deliveringenvironmentalimprovementsthroughadelegate-centredworkedexample
2 Identifyingspecificobjectivestargetsandimplementationrequirementsforanidentifiedareaofenvironmentalimprovement
3 Highlightingtheroleofairportstakeholdersindeterminingtargetsandensuringdeliveryonplannedimprovementsand
4 Establishingaprotocolformonitoringandillustratingperformanceimprovementsinagivenareaofairportenvironmentimpact
11ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental SustainabilityrdquoContinuedForthisworkshopweenjoyedexcellentpresentationsfrommanyrenownedspecialistsintheirfield
Ourpresentersincluded
bull DrPaulHooperDepartmentHeadManchesterMetropolitanUniversity
bull MrRobertKennedySeniorAdvisorCIFALAtlanta
bull MsChristineCassotisVicePresidentSHampEInc
bull MrAudleyDiedrickVicePresident-FinanceAAJ
bull MrsCheyeneeMcClarthyManagerEnvironmentampOccupationalHealthNMIAL
bull MrsAlreneBarrManagerMarketingandInternationalEngagementHartsfield-JacksonAtlantaInternationalAirport
AttheendofthecoursetheresponsewasoverwhelminglypositiveManyoftheattendeeshaveshowninterestinbecomingmembersoftheACI-LACEnvironmentCommitteeandwethankthemfortheirinterestandparticipation
WewouldalsoliketoacknowledgethepatronageandcontributionoftheHartsfield-JacksonAtlantaInternationalAirporttoACIFundinitiativesovertheyears
OnafinalnoteoursincerethankstoallofthestafffromAirportsAuthorityofJamaicawhohostedtheeventourpartnersCIFALAtlantafortheirfantasticsupportaswellasthededicatedinstructorswhomadethiseventsuchasuccess
ThenextACIFundwillfocusEconomicsandwilltakeplacefrom10-12JuneinTaipeiRepublicofChina(Taiwan)
Formoreinformationpleasewritetoacifundaciaero
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
12 ACI World Report ndash July 2012
Airport Executive Leadership Programme (AELP) ndash 2012 by Kevin Caron Assistant Director ACI Global Training
IntodayrsquosincreasinglycomplexairtransportandairportenvironmentleadershipteamsareregularlycalledupontogeneratenewrevenuestreamsandstrengthenthesocialandeconomicpotentialofthecommunitiestheyserveAsaresulttodayrsquosairportleadershipneedslsquorapid-responsersquobusinessskillstobalanceshort-termimperativeswithlong-termbusinessneedsGonearethedaysoftheairportasasimpleinfrastructuresupplier
ToservetheairportindustryrsquosneedforanexecutivelevelleadershiptrainingprogrammetheAELPwasbornin2006throughastrategicpartnershipbetweenACIandConcordiaUniversityrsquosJohnMolsonSchoolofBusiness(JMSB)2012marksthe6thyearofthisprogramme
Thesix-dayface-to-faceformatofthisyearrsquosprogrammetookplacefrom27Mayto1JunewithACIandJMSBhostingtheclassroomcomponentinMontrealCanadaBasedonparticipantfeedbacktheweeklongexperiencewasbothintenseandchallengingforthe15executivelevelstudentswhorepresentedairportsfromallfiveACIregionsTheclassroomsessionswereledbysixPhDsandtwoguestlecturersandincludedfinaldaypresentationsfromMsAngelaGittensDirectorGeneralACIWorldandseniorrepresentativesfromICAOandIATA
ThisyearIhadtheprivilegeofleadingone
sessionaswellasbeingamemberoftheexecutivereviewpanelandlikepastsessionsIwasthoroughlyimpressedbythecalibreoftheleaderswhoattended
OneofthefinalassignmentsduringtheclassroomportionincludinghavingteamspresentonthreewelldefinedtopicsofconcerntoairportleadersThepresentationsdeliveredtotheexecutivereviewpanelwerewellresearchedandreflectedaquality-drivenapproachFormethiswasoneofmanyindicatorsthatreinforcedtherealitythatalthoughweworkinadynamicenvironmentwearenotalwayssurewhatisstructuralorwhatistransientAssuchairportsareworkinghardtodevelophighlyqualifiedleaderswhoarebetterequippedtomeetthesechallenges
InclosingIwishtheclassof2012goodluckontheirtwofinalassignmentsandcontinuedsuccessinleadershiprolesattheirrespectiveairports
13ACI World Report ndash July 2012
AviationMediaSovereignHouse26-30LondonRoadTwickenhamMiddlesexTW13RWUnitedKingdomwwwaviationmediaaero
WBPContactPersonJonathanLeeManagingDirectorAviationMediaP00442088317563
ACI Welcomes New World Business Partners
AviationMediaisanindependentbusiness-to-businesscommunicationscompanyItspecialisesintheproductionofglobalaviationmagazinesspecialpublicationsconferencesexhibitionsandeventswebsitesfortheglobalaviationindustryTheteamhasover40yearsofexperienceinallformsofmediaAviationMediarsquosportfolioofmagazinetitlesincludeRoutesNewsandAirlineFleetManagementandACIWorldrsquosAirportWorldAviationMediarsquoseventportfolioincludestheACIAirportEconomicandFinanceConferencevariouspastAirportCitiesWorldConferencesandExhibitionsACIEuropersquosRegionalAirportsConferenceandExhibitionSMARTAirportsandACIWorldrsquosAnnualGeneralAssemblies
BentleySystemsInternationalLimited2ndFloorBlock2ParkPlaceUpperHatchStreetDublin2Ireland
WBPContactPersonSamParsonsBusinessDevelopmentDirectorAirportsEMEAP+44(0)7810305195F+44(0)1403272750Eepetersonarchalliancecom
PwC252VeerSavarkarMargShivajiParkDadar(West)Mumbai400208Indiawwwpwccomcapitalprojectsandinfrastructure
WBPContactPersonSotirisAPagdadisPhDGlobalAirportsLeaderCapitalProjectsampInfrastructurePracticeOffice+91(22)66691888Mobile+918879030655Esotirispagdadisinpwccom
14 ACI World Report ndash July 2012
AGDAssociatesLLC6425KingsLandingRoadAlexandriaVA22310UNITEDSTATESwwwagdassociatescom
WBPContactPersonMrAnthonyDockeryPresidentP(703)960-1443Etonydockeryagdassociatescom
ArchitecturalAllianceInternational400CliftonAveMinneapolisMN55403-3212UNITEDSTATESwwwarchalliancecom
WBPContactPersonMrEricPetersonPrincipalP(612)874-4100F(612)871-7212Eepetersonarchalliancecom
AviationSecurityConsultingInc7032TurwestonLaneCastlePinesCO80108UNITEDSTATESwwwavsecbiz
WBPContactPersonMsLoriBeckmanPresidentCEOP(303)663-3618F(303)663-3618ELbeckmanavseccom
AnalogicCorporation8CentennialDrivePeabodyMA01960UNITEDSTATESwwwanalogiccom
WBPContactPersonMrJDouglasDeihlSeniorDirectorBusinessDevelopmentP(978)326-4000F(978)977-6879Etonydockeryagdassociatescom
AVKConsulting5272LawtonAvenueOaklandCA94618UNITEDSTATESwwwavkconsultingcom
WBPContactPersonMsAnnKleinsorgPresidentP(510)530-5381F(510)530-0381Eavkcnsltsbcglobalnet
BMSGlobalLLC303ArthurStFortWorthTX76107UNITEDSTATESwwwbmscatcom
WBPContactPersonMrKenJenkinsVicePresident--EmergencyServicesP(817)820-7235Ekjenkinsbmsglobalaviationcom
ACI Welcomes New World Business PartnersContinued
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
6 ACI World Report ndash July 2012
Pax Flash Passenger Traffic on Steady Growth Path at 5 Year Over Year as Air Freight Continues its Descent for AprilPassengertrafficcontinuestoshowresilienceinthefaceofon-goingconcernsaboutrecessionsinmanymajorEuropeaneconomiesRegardlessoftheslowdownthatwastriggeredbythesovereigndebtcrisesintheEurozoneareapassengertrafficgrewbyalmost5percentwhileinternationaltrafficincreasedby6percentforthemonthofAprilWhileairtravelhasexperiencedanexpansioninallregionsemergingmarketscontinuetopostimpressivegrowthfiguresAsia-PacificAfricaandtheMiddleEastallexperiencedyearoveryeargrowthinthevicinityof10percentforAprilMajorairportsinAsia-PacificsuchasSoekarno-HattaInternationalAirport(CGK)andSingaporeChangiAirport(SIN)posteddoubledigitgainsof18percentand13percentrespectivelyRelativetotheemergingmarketsofAsiamoremodestgrowthwasobservedinNorthAmerica(29percent)LatinAmerica-Caribbean(27percent)andEurope(19percent)
GlobaltrendsintheairfreightenvironmentaredifferentfromthemoreoptimisticviewofairtravelpassengermarketsAirfreightvolumeshavedeclinedby-4percentforthemonthofAprilManyoftheworldrsquosfreighthubsarecontractingvis-agrave-vis2011levelsAtotalof15oftheworldrsquostop20freightairportscontractedinfreightvolumesforthemonthofAprilThecombinedfreight
volumepassingthroughtheworldrsquostop20freighttrafficairportsmakeupmorethan50ofglobalfreightvolumesThecontractioninfreighttrafficisespeciallyevidentintheeconomiesofNorthAmericaEuropeandAsia-Pacificwithdeclinesof-7percent-43percentand-31percentrespectivelyForinstanceTedStevensAnchorageInternationalAirport(ANC)PudongInternationalAirport(PVG)andFlughafenFrankfurtMain(FRA)eachexperienceddoubledigitdeclinesof-167percent-123percent-108percentrespectively
ACIWorldrsquosEconomicsDirectorRafaelEchevarnecommentedldquoTheEuropeandebtproblemishavingacontagioneffectonothereconomiesandtradingpartnersTrafficvolumeinairfreighthasbeencurtailednotonlyintheeconomiesofEuropebutalsointhetradinghubsofNorthAmericaAsia-PacificandLatinAmericaAlthoughweareseeingaslowdownindomesticpassengertraffictravelinEuropefortunatelythestoryisdifferentforairtravelfromaglobalperspectiveTheinternationaltravellercontinuestobeunaffectedbythepotentialeconomiccontractionandspillovereffectsfromEuropewithgrowthreachingalmost6percentininternationalpassengertrafficascomparedtoApril2011rdquo
Formoreinformationpleaseclickhere
7ACI World Report ndash July 2012
ACI Asia-Pacific Regional Aviation Security Committee New Challenges and Opportunities Ahead
The10thMeetingoftheACIAsia-PacificRegionalAviationSecurityCommitteewasheldinSingapore24-25May2012hostedbyChangiAirportGroupThisCommitteeiscomprisedofsecurityexpertsfromvariousACIairportmembersacrosstheregionItsmainmissionistorepresentAsia-PacificairportsonaviationsecurityrelatedissuesinliaisonwiththeACIWorldSecurityStandingCommitteeInadditiontheCommitteeprovidesanexcellentplatformtospreadbestpracticesrelatedtoairportsecuritymanagementamongAsia-Pacificairports
Themostimportanttopicsdiscussedinthemeetingwere
bull OutcomesfromlatestICAORegionalConferences
bull Regionalcapacitybuildingandsupportbull LiftingofLAGsrestrictionsinAustraliaandEurope
bull JointSessionwithAustralianGovernmentandIATA
ACIWorldstaffwasinvitedtoprovideanupdateonICAOandACIWorldissuesThemeetingfinishedwithavisittotheairportwherethecolleaguesfromChangiInternationalAirportsharedtheirbestpracticesandexperiencesdealingwithintrusiondetectionandperimetersecurity
Allmeetingparticipantshighlightedtheexcellentorganizationproductiveinteractionsandimportantoutcomesachieved
ICAO Aviation Security Panel Working Group on Air Cargo Security Enhancing Air Cargo and Mail Security
The3rdmeetingoftheICAOAviationSecurityPanelWorkingGrouponAirCargoSecurity(WGACS)tookplaceinSingapore28-30May2012andwashostedbyCivilAviationAuthorityofSingaporeMorethan40participantsincludingACIstaffwereinvitedtodiscussthelatestproposalsanddevelopmentssincethepreviousmeeting
Thetopicsdiscussedwereamongothersthefollowing
bull Keyprinciplestoenhanceaircargosecuritybull Briefingbyindustryexpertsbull Technicalsitevisittoaircargooperationsfacilities
bull Comparisonofdifferentaircargoandmailsecurityregimesworldwide
bull Capacitybuildingonaircargosecurity
ThemeetingoutcomesincludedimportantpapersandmaterialstobepresentedattheupcomingHighLevelConferenceonAviationSecurity
FormoreinformationaboutAviationSecurityatairportspleasecontactaciaciaero
Aviation Security Meetings by Arturo Garcia-Alonso Manager Facilitation and Airport IT
8 ACI World Report ndash July 2012
2011 ACI ASQ Awards Ceremony
Onthe24MayinSingaporeatthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitionAirportsCouncilInternational(ACI)andAirportsAuthorityofIndia(AAI)signedaMemorandumofUnderstanding(MOU)onACIrsquosAirportExcellence(APEX)inSafetyprogramme
MsAngelaGittensDirectorGeneralACIWorldspeakingfromthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitioninSingaporecommentedldquoIamveryimpressedbythestridesthatarebeingmadebyairportmanagersworldwideinimprovingtheirairportsrsquocustomerservicebasedonpassengersurveydataobtainedfromASQSurveysWithcompetitionamongairportsforpassengersgrowingeachyearandpassengersgrowingintheirdemandforqualitycustomerserviceacrosstheentireairportexperienceairportmanagersareusingpassengerfeedbacktoshapeandrefinetheirofferingsInturnbydeliveringhigherlevelsofcustomerserviceonaconsistentbasisairportmanagersarebeginningtorealizethattheASQSurveyenablesthemtousefact-baseddatatoshapetheairportcustomerserviceexperienceThistranslatesintogreaterpassengerloyaltywhichdrivesairportrevenuesIcongratulateallawardwinnersaswellastheairportsnothonouredtodaybutwhoareactivelyworkingonimprovingtheircustomerserviceexperiencerdquoACIcongratulatesIncheonInternationalAirportforearningthetopcustomerserviceawardforBestAirportWorldwide2011Wealsocongratulate
SingaporeChangiAirportandBeijingCapitalInternationalAirportforrespectivelywinningsecondandthirdplace
2011 ASQ Award Winners
In Best Airport by SizetheawardswenttoGuayaquil(2-5m)Nagoya(5-15m)SeoulGimpo(15-25m)SeoulIncheon(25-40m)andSingapore(over40m)For Best Airport by RegionCancunCapeTownDubaiMaltaOttawaandSeoulIncheontookhomeawardsTheASQAwardsalsorecognizedBest Airport by Region with Fewer than 2 Million PassengersKeflavikMazatlanQuebecCityandUpingtonBest Improvement by Region ChongqingDubaiEastLondonGuayaquilMontrealandPalmadeMallorca
About the ASQ Awards
Sinceitscreationin2006theASQAwardshavebecometheworldrsquosleadingairportpassengersatisfactionbenchmarkwithover220airportsparticipatingTheASQAwardsrecognizeandrewardthebestairportsintheworldbasedonACIrsquosASQpassengersatisfactionsurveyandrepresentanopportunitytocelebratethecommitmentofairportsworldwidetocontinuallyimprovethepassengerexperience
TolearnmoreabouttheASQAwardspleasevisitwwwairportservicequalityawardscom
9ACI World Report ndash July 2012
ACI Airport Service Quality(ASQ) Update
ExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessofanentireoperation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
ByjoiningoneormoreoftheASQprogrammesyourairportdoesnotonlygainaccesstoawealthofinformationandadvicebutalsotoaworld-wideairportforumthatdiscussestodayrsquosissuesandsolutions
Currently236airportsgloballyareactiveparticipantsintheASQProgramme
WewouldliketowelcomeandcongratulatethefollowingairportswhojoinedtheACIAirportServiceQualitySurveyinQ22012
bull Agadirbull Denpasarbull Kingstonbull St-Petersburgbull PuntaCanabull Riyadhbull Surabayabull UjungPandangbull Riga
WewouldalsoliketocongratulatethefollowingairportsforbecomingpartoftheextendedASQProgramme-ACIASQRetailSurvey
bull NewDelhibull Montreal
TheASQRetailprogrammeprovidesaperformanceoverviewoftheairportretailoperationandgradeseachaspectofitsperformanceinrelationtothatofotherairportretailoperationsaroundtheworldTheairportmanagercanevaluatetheindividualcharacteristicsofretailoperationsandidentifyareasthatcanbeimproved
ASQRetailalsoprovidesin-depthinformationaboutshopperprofilespurchasingbehaviourandseasonalvariationsintrafficpatternssothatairportmanagerscanmakereasoneddecisions
ASQ Retail Provides
bull Biannualbenchmarkingofsalesperformanceandsatisfactionlevelswithfoodandbeverageandretail
bull Benchmarkingofcommercialkeyperformanceindicators(KPIs)andkeysalesratios(salesconversionratestotalspendetc)
bull Comparisonofshopperprofilesbull Trenddatatomonitorperformanceovertimebull Accesstothefulldatafromallparticipatingairports
bull Strictconfidentialityofdatawhichlimitsdataaccesstoparticipatingairportsandisnotdisclosedtothirdparties
FormoreinformationpleasecontactRafaelEchevarneDirectorEconomicsandProgrammeDevelopmentTel+15143731211Emailrchevarneaciaerowwwairportservicequalityaero
10 ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental Sustainabilityrdquo by John Webster Manager Global Training
The49thACIFundTrainingSeminarldquoAirportsandEnvironmentalSustainabilityrdquoinpartnershipwithCIFALAtlantawashostedinthebeautifulcityofKingston(Jamaica)fromMay21-232012bytheAirportsAuthorityofJamaica(AAJ)
ThegovernmentofJamaicawasverysupportiveoftheseminarwhichgarneredthesupportofTheMostHonourablePortiaSimpsonMiller-PrimeMinisterandMinisterofDefenceDevelopmentInformationandSportsaswellasthefollowingseniormembersofhercabinetTheHonourableMrRobertPickersgillMinisterofWaterLandEnvironmentampClimateChangeandTheHonourableDrOmarDaviesMinisterofTransportWorksampHousing
ThePresidentofAAJMrEarlRichardsopenedthethree-dayworkshopwithanoverviewoftheNormanManleyInternationalAirport(NMIA)providedabriefhistoryoftheairportdetailedtheenvironmentalpolicyandinitiativesthathavebeenundertakentodate
MrPhilippeBarilACI-LACPresidentPresidentampCEOofQuiportprovidedakeynoteaddresspromotingregionalcooperationandactioninpromotingenvironmentallysustainableinitiatives
Thisworkshopwasattendedby31participantsfromaroundtheregionincludingEcuadorBarbadosArgentinaBahamasHondurasTrinidadampTobagoDominicanRepublicandJamaica
Theseminaragendaincluded
bull Theroleofairportsindevelopingimplementingandsustainingsoundenvironmentalmanagementprinciples
bull Areviewofthelinkbetweeneconomicdevelopmentandenvironmentalsustainability
bull Areviewofpracticalcasestudiesofecomasterplansthepracticalchallengesthatwerecreativelyaddressedand
bull Participationinthefollowinggroupexercises1 Illustratingthekeyelementsinplanningforand
deliveringenvironmentalimprovementsthroughadelegate-centredworkedexample
2 Identifyingspecificobjectivestargetsandimplementationrequirementsforanidentifiedareaofenvironmentalimprovement
3 Highlightingtheroleofairportstakeholdersindeterminingtargetsandensuringdeliveryonplannedimprovementsand
4 Establishingaprotocolformonitoringandillustratingperformanceimprovementsinagivenareaofairportenvironmentimpact
11ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental SustainabilityrdquoContinuedForthisworkshopweenjoyedexcellentpresentationsfrommanyrenownedspecialistsintheirfield
Ourpresentersincluded
bull DrPaulHooperDepartmentHeadManchesterMetropolitanUniversity
bull MrRobertKennedySeniorAdvisorCIFALAtlanta
bull MsChristineCassotisVicePresidentSHampEInc
bull MrAudleyDiedrickVicePresident-FinanceAAJ
bull MrsCheyeneeMcClarthyManagerEnvironmentampOccupationalHealthNMIAL
bull MrsAlreneBarrManagerMarketingandInternationalEngagementHartsfield-JacksonAtlantaInternationalAirport
AttheendofthecoursetheresponsewasoverwhelminglypositiveManyoftheattendeeshaveshowninterestinbecomingmembersoftheACI-LACEnvironmentCommitteeandwethankthemfortheirinterestandparticipation
WewouldalsoliketoacknowledgethepatronageandcontributionoftheHartsfield-JacksonAtlantaInternationalAirporttoACIFundinitiativesovertheyears
OnafinalnoteoursincerethankstoallofthestafffromAirportsAuthorityofJamaicawhohostedtheeventourpartnersCIFALAtlantafortheirfantasticsupportaswellasthededicatedinstructorswhomadethiseventsuchasuccess
ThenextACIFundwillfocusEconomicsandwilltakeplacefrom10-12JuneinTaipeiRepublicofChina(Taiwan)
Formoreinformationpleasewritetoacifundaciaero
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
12 ACI World Report ndash July 2012
Airport Executive Leadership Programme (AELP) ndash 2012 by Kevin Caron Assistant Director ACI Global Training
IntodayrsquosincreasinglycomplexairtransportandairportenvironmentleadershipteamsareregularlycalledupontogeneratenewrevenuestreamsandstrengthenthesocialandeconomicpotentialofthecommunitiestheyserveAsaresulttodayrsquosairportleadershipneedslsquorapid-responsersquobusinessskillstobalanceshort-termimperativeswithlong-termbusinessneedsGonearethedaysoftheairportasasimpleinfrastructuresupplier
ToservetheairportindustryrsquosneedforanexecutivelevelleadershiptrainingprogrammetheAELPwasbornin2006throughastrategicpartnershipbetweenACIandConcordiaUniversityrsquosJohnMolsonSchoolofBusiness(JMSB)2012marksthe6thyearofthisprogramme
Thesix-dayface-to-faceformatofthisyearrsquosprogrammetookplacefrom27Mayto1JunewithACIandJMSBhostingtheclassroomcomponentinMontrealCanadaBasedonparticipantfeedbacktheweeklongexperiencewasbothintenseandchallengingforthe15executivelevelstudentswhorepresentedairportsfromallfiveACIregionsTheclassroomsessionswereledbysixPhDsandtwoguestlecturersandincludedfinaldaypresentationsfromMsAngelaGittensDirectorGeneralACIWorldandseniorrepresentativesfromICAOandIATA
ThisyearIhadtheprivilegeofleadingone
sessionaswellasbeingamemberoftheexecutivereviewpanelandlikepastsessionsIwasthoroughlyimpressedbythecalibreoftheleaderswhoattended
OneofthefinalassignmentsduringtheclassroomportionincludinghavingteamspresentonthreewelldefinedtopicsofconcerntoairportleadersThepresentationsdeliveredtotheexecutivereviewpanelwerewellresearchedandreflectedaquality-drivenapproachFormethiswasoneofmanyindicatorsthatreinforcedtherealitythatalthoughweworkinadynamicenvironmentwearenotalwayssurewhatisstructuralorwhatistransientAssuchairportsareworkinghardtodevelophighlyqualifiedleaderswhoarebetterequippedtomeetthesechallenges
InclosingIwishtheclassof2012goodluckontheirtwofinalassignmentsandcontinuedsuccessinleadershiprolesattheirrespectiveairports
13ACI World Report ndash July 2012
AviationMediaSovereignHouse26-30LondonRoadTwickenhamMiddlesexTW13RWUnitedKingdomwwwaviationmediaaero
WBPContactPersonJonathanLeeManagingDirectorAviationMediaP00442088317563
ACI Welcomes New World Business Partners
AviationMediaisanindependentbusiness-to-businesscommunicationscompanyItspecialisesintheproductionofglobalaviationmagazinesspecialpublicationsconferencesexhibitionsandeventswebsitesfortheglobalaviationindustryTheteamhasover40yearsofexperienceinallformsofmediaAviationMediarsquosportfolioofmagazinetitlesincludeRoutesNewsandAirlineFleetManagementandACIWorldrsquosAirportWorldAviationMediarsquoseventportfolioincludestheACIAirportEconomicandFinanceConferencevariouspastAirportCitiesWorldConferencesandExhibitionsACIEuropersquosRegionalAirportsConferenceandExhibitionSMARTAirportsandACIWorldrsquosAnnualGeneralAssemblies
BentleySystemsInternationalLimited2ndFloorBlock2ParkPlaceUpperHatchStreetDublin2Ireland
WBPContactPersonSamParsonsBusinessDevelopmentDirectorAirportsEMEAP+44(0)7810305195F+44(0)1403272750Eepetersonarchalliancecom
PwC252VeerSavarkarMargShivajiParkDadar(West)Mumbai400208Indiawwwpwccomcapitalprojectsandinfrastructure
WBPContactPersonSotirisAPagdadisPhDGlobalAirportsLeaderCapitalProjectsampInfrastructurePracticeOffice+91(22)66691888Mobile+918879030655Esotirispagdadisinpwccom
14 ACI World Report ndash July 2012
AGDAssociatesLLC6425KingsLandingRoadAlexandriaVA22310UNITEDSTATESwwwagdassociatescom
WBPContactPersonMrAnthonyDockeryPresidentP(703)960-1443Etonydockeryagdassociatescom
ArchitecturalAllianceInternational400CliftonAveMinneapolisMN55403-3212UNITEDSTATESwwwarchalliancecom
WBPContactPersonMrEricPetersonPrincipalP(612)874-4100F(612)871-7212Eepetersonarchalliancecom
AviationSecurityConsultingInc7032TurwestonLaneCastlePinesCO80108UNITEDSTATESwwwavsecbiz
WBPContactPersonMsLoriBeckmanPresidentCEOP(303)663-3618F(303)663-3618ELbeckmanavseccom
AnalogicCorporation8CentennialDrivePeabodyMA01960UNITEDSTATESwwwanalogiccom
WBPContactPersonMrJDouglasDeihlSeniorDirectorBusinessDevelopmentP(978)326-4000F(978)977-6879Etonydockeryagdassociatescom
AVKConsulting5272LawtonAvenueOaklandCA94618UNITEDSTATESwwwavkconsultingcom
WBPContactPersonMsAnnKleinsorgPresidentP(510)530-5381F(510)530-0381Eavkcnsltsbcglobalnet
BMSGlobalLLC303ArthurStFortWorthTX76107UNITEDSTATESwwwbmscatcom
WBPContactPersonMrKenJenkinsVicePresident--EmergencyServicesP(817)820-7235Ekjenkinsbmsglobalaviationcom
ACI Welcomes New World Business PartnersContinued
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
7ACI World Report ndash July 2012
ACI Asia-Pacific Regional Aviation Security Committee New Challenges and Opportunities Ahead
The10thMeetingoftheACIAsia-PacificRegionalAviationSecurityCommitteewasheldinSingapore24-25May2012hostedbyChangiAirportGroupThisCommitteeiscomprisedofsecurityexpertsfromvariousACIairportmembersacrosstheregionItsmainmissionistorepresentAsia-PacificairportsonaviationsecurityrelatedissuesinliaisonwiththeACIWorldSecurityStandingCommitteeInadditiontheCommitteeprovidesanexcellentplatformtospreadbestpracticesrelatedtoairportsecuritymanagementamongAsia-Pacificairports
Themostimportanttopicsdiscussedinthemeetingwere
bull OutcomesfromlatestICAORegionalConferences
bull Regionalcapacitybuildingandsupportbull LiftingofLAGsrestrictionsinAustraliaandEurope
bull JointSessionwithAustralianGovernmentandIATA
ACIWorldstaffwasinvitedtoprovideanupdateonICAOandACIWorldissuesThemeetingfinishedwithavisittotheairportwherethecolleaguesfromChangiInternationalAirportsharedtheirbestpracticesandexperiencesdealingwithintrusiondetectionandperimetersecurity
Allmeetingparticipantshighlightedtheexcellentorganizationproductiveinteractionsandimportantoutcomesachieved
ICAO Aviation Security Panel Working Group on Air Cargo Security Enhancing Air Cargo and Mail Security
The3rdmeetingoftheICAOAviationSecurityPanelWorkingGrouponAirCargoSecurity(WGACS)tookplaceinSingapore28-30May2012andwashostedbyCivilAviationAuthorityofSingaporeMorethan40participantsincludingACIstaffwereinvitedtodiscussthelatestproposalsanddevelopmentssincethepreviousmeeting
Thetopicsdiscussedwereamongothersthefollowing
bull Keyprinciplestoenhanceaircargosecuritybull Briefingbyindustryexpertsbull Technicalsitevisittoaircargooperationsfacilities
bull Comparisonofdifferentaircargoandmailsecurityregimesworldwide
bull Capacitybuildingonaircargosecurity
ThemeetingoutcomesincludedimportantpapersandmaterialstobepresentedattheupcomingHighLevelConferenceonAviationSecurity
FormoreinformationaboutAviationSecurityatairportspleasecontactaciaciaero
Aviation Security Meetings by Arturo Garcia-Alonso Manager Facilitation and Airport IT
8 ACI World Report ndash July 2012
2011 ACI ASQ Awards Ceremony
Onthe24MayinSingaporeatthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitionAirportsCouncilInternational(ACI)andAirportsAuthorityofIndia(AAI)signedaMemorandumofUnderstanding(MOU)onACIrsquosAirportExcellence(APEX)inSafetyprogramme
MsAngelaGittensDirectorGeneralACIWorldspeakingfromthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitioninSingaporecommentedldquoIamveryimpressedbythestridesthatarebeingmadebyairportmanagersworldwideinimprovingtheirairportsrsquocustomerservicebasedonpassengersurveydataobtainedfromASQSurveysWithcompetitionamongairportsforpassengersgrowingeachyearandpassengersgrowingintheirdemandforqualitycustomerserviceacrosstheentireairportexperienceairportmanagersareusingpassengerfeedbacktoshapeandrefinetheirofferingsInturnbydeliveringhigherlevelsofcustomerserviceonaconsistentbasisairportmanagersarebeginningtorealizethattheASQSurveyenablesthemtousefact-baseddatatoshapetheairportcustomerserviceexperienceThistranslatesintogreaterpassengerloyaltywhichdrivesairportrevenuesIcongratulateallawardwinnersaswellastheairportsnothonouredtodaybutwhoareactivelyworkingonimprovingtheircustomerserviceexperiencerdquoACIcongratulatesIncheonInternationalAirportforearningthetopcustomerserviceawardforBestAirportWorldwide2011Wealsocongratulate
SingaporeChangiAirportandBeijingCapitalInternationalAirportforrespectivelywinningsecondandthirdplace
2011 ASQ Award Winners
In Best Airport by SizetheawardswenttoGuayaquil(2-5m)Nagoya(5-15m)SeoulGimpo(15-25m)SeoulIncheon(25-40m)andSingapore(over40m)For Best Airport by RegionCancunCapeTownDubaiMaltaOttawaandSeoulIncheontookhomeawardsTheASQAwardsalsorecognizedBest Airport by Region with Fewer than 2 Million PassengersKeflavikMazatlanQuebecCityandUpingtonBest Improvement by Region ChongqingDubaiEastLondonGuayaquilMontrealandPalmadeMallorca
About the ASQ Awards
Sinceitscreationin2006theASQAwardshavebecometheworldrsquosleadingairportpassengersatisfactionbenchmarkwithover220airportsparticipatingTheASQAwardsrecognizeandrewardthebestairportsintheworldbasedonACIrsquosASQpassengersatisfactionsurveyandrepresentanopportunitytocelebratethecommitmentofairportsworldwidetocontinuallyimprovethepassengerexperience
TolearnmoreabouttheASQAwardspleasevisitwwwairportservicequalityawardscom
9ACI World Report ndash July 2012
ACI Airport Service Quality(ASQ) Update
ExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessofanentireoperation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
ByjoiningoneormoreoftheASQprogrammesyourairportdoesnotonlygainaccesstoawealthofinformationandadvicebutalsotoaworld-wideairportforumthatdiscussestodayrsquosissuesandsolutions
Currently236airportsgloballyareactiveparticipantsintheASQProgramme
WewouldliketowelcomeandcongratulatethefollowingairportswhojoinedtheACIAirportServiceQualitySurveyinQ22012
bull Agadirbull Denpasarbull Kingstonbull St-Petersburgbull PuntaCanabull Riyadhbull Surabayabull UjungPandangbull Riga
WewouldalsoliketocongratulatethefollowingairportsforbecomingpartoftheextendedASQProgramme-ACIASQRetailSurvey
bull NewDelhibull Montreal
TheASQRetailprogrammeprovidesaperformanceoverviewoftheairportretailoperationandgradeseachaspectofitsperformanceinrelationtothatofotherairportretailoperationsaroundtheworldTheairportmanagercanevaluatetheindividualcharacteristicsofretailoperationsandidentifyareasthatcanbeimproved
ASQRetailalsoprovidesin-depthinformationaboutshopperprofilespurchasingbehaviourandseasonalvariationsintrafficpatternssothatairportmanagerscanmakereasoneddecisions
ASQ Retail Provides
bull Biannualbenchmarkingofsalesperformanceandsatisfactionlevelswithfoodandbeverageandretail
bull Benchmarkingofcommercialkeyperformanceindicators(KPIs)andkeysalesratios(salesconversionratestotalspendetc)
bull Comparisonofshopperprofilesbull Trenddatatomonitorperformanceovertimebull Accesstothefulldatafromallparticipatingairports
bull Strictconfidentialityofdatawhichlimitsdataaccesstoparticipatingairportsandisnotdisclosedtothirdparties
FormoreinformationpleasecontactRafaelEchevarneDirectorEconomicsandProgrammeDevelopmentTel+15143731211Emailrchevarneaciaerowwwairportservicequalityaero
10 ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental Sustainabilityrdquo by John Webster Manager Global Training
The49thACIFundTrainingSeminarldquoAirportsandEnvironmentalSustainabilityrdquoinpartnershipwithCIFALAtlantawashostedinthebeautifulcityofKingston(Jamaica)fromMay21-232012bytheAirportsAuthorityofJamaica(AAJ)
ThegovernmentofJamaicawasverysupportiveoftheseminarwhichgarneredthesupportofTheMostHonourablePortiaSimpsonMiller-PrimeMinisterandMinisterofDefenceDevelopmentInformationandSportsaswellasthefollowingseniormembersofhercabinetTheHonourableMrRobertPickersgillMinisterofWaterLandEnvironmentampClimateChangeandTheHonourableDrOmarDaviesMinisterofTransportWorksampHousing
ThePresidentofAAJMrEarlRichardsopenedthethree-dayworkshopwithanoverviewoftheNormanManleyInternationalAirport(NMIA)providedabriefhistoryoftheairportdetailedtheenvironmentalpolicyandinitiativesthathavebeenundertakentodate
MrPhilippeBarilACI-LACPresidentPresidentampCEOofQuiportprovidedakeynoteaddresspromotingregionalcooperationandactioninpromotingenvironmentallysustainableinitiatives
Thisworkshopwasattendedby31participantsfromaroundtheregionincludingEcuadorBarbadosArgentinaBahamasHondurasTrinidadampTobagoDominicanRepublicandJamaica
Theseminaragendaincluded
bull Theroleofairportsindevelopingimplementingandsustainingsoundenvironmentalmanagementprinciples
bull Areviewofthelinkbetweeneconomicdevelopmentandenvironmentalsustainability
bull Areviewofpracticalcasestudiesofecomasterplansthepracticalchallengesthatwerecreativelyaddressedand
bull Participationinthefollowinggroupexercises1 Illustratingthekeyelementsinplanningforand
deliveringenvironmentalimprovementsthroughadelegate-centredworkedexample
2 Identifyingspecificobjectivestargetsandimplementationrequirementsforanidentifiedareaofenvironmentalimprovement
3 Highlightingtheroleofairportstakeholdersindeterminingtargetsandensuringdeliveryonplannedimprovementsand
4 Establishingaprotocolformonitoringandillustratingperformanceimprovementsinagivenareaofairportenvironmentimpact
11ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental SustainabilityrdquoContinuedForthisworkshopweenjoyedexcellentpresentationsfrommanyrenownedspecialistsintheirfield
Ourpresentersincluded
bull DrPaulHooperDepartmentHeadManchesterMetropolitanUniversity
bull MrRobertKennedySeniorAdvisorCIFALAtlanta
bull MsChristineCassotisVicePresidentSHampEInc
bull MrAudleyDiedrickVicePresident-FinanceAAJ
bull MrsCheyeneeMcClarthyManagerEnvironmentampOccupationalHealthNMIAL
bull MrsAlreneBarrManagerMarketingandInternationalEngagementHartsfield-JacksonAtlantaInternationalAirport
AttheendofthecoursetheresponsewasoverwhelminglypositiveManyoftheattendeeshaveshowninterestinbecomingmembersoftheACI-LACEnvironmentCommitteeandwethankthemfortheirinterestandparticipation
WewouldalsoliketoacknowledgethepatronageandcontributionoftheHartsfield-JacksonAtlantaInternationalAirporttoACIFundinitiativesovertheyears
OnafinalnoteoursincerethankstoallofthestafffromAirportsAuthorityofJamaicawhohostedtheeventourpartnersCIFALAtlantafortheirfantasticsupportaswellasthededicatedinstructorswhomadethiseventsuchasuccess
ThenextACIFundwillfocusEconomicsandwilltakeplacefrom10-12JuneinTaipeiRepublicofChina(Taiwan)
Formoreinformationpleasewritetoacifundaciaero
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
12 ACI World Report ndash July 2012
Airport Executive Leadership Programme (AELP) ndash 2012 by Kevin Caron Assistant Director ACI Global Training
IntodayrsquosincreasinglycomplexairtransportandairportenvironmentleadershipteamsareregularlycalledupontogeneratenewrevenuestreamsandstrengthenthesocialandeconomicpotentialofthecommunitiestheyserveAsaresulttodayrsquosairportleadershipneedslsquorapid-responsersquobusinessskillstobalanceshort-termimperativeswithlong-termbusinessneedsGonearethedaysoftheairportasasimpleinfrastructuresupplier
ToservetheairportindustryrsquosneedforanexecutivelevelleadershiptrainingprogrammetheAELPwasbornin2006throughastrategicpartnershipbetweenACIandConcordiaUniversityrsquosJohnMolsonSchoolofBusiness(JMSB)2012marksthe6thyearofthisprogramme
Thesix-dayface-to-faceformatofthisyearrsquosprogrammetookplacefrom27Mayto1JunewithACIandJMSBhostingtheclassroomcomponentinMontrealCanadaBasedonparticipantfeedbacktheweeklongexperiencewasbothintenseandchallengingforthe15executivelevelstudentswhorepresentedairportsfromallfiveACIregionsTheclassroomsessionswereledbysixPhDsandtwoguestlecturersandincludedfinaldaypresentationsfromMsAngelaGittensDirectorGeneralACIWorldandseniorrepresentativesfromICAOandIATA
ThisyearIhadtheprivilegeofleadingone
sessionaswellasbeingamemberoftheexecutivereviewpanelandlikepastsessionsIwasthoroughlyimpressedbythecalibreoftheleaderswhoattended
OneofthefinalassignmentsduringtheclassroomportionincludinghavingteamspresentonthreewelldefinedtopicsofconcerntoairportleadersThepresentationsdeliveredtotheexecutivereviewpanelwerewellresearchedandreflectedaquality-drivenapproachFormethiswasoneofmanyindicatorsthatreinforcedtherealitythatalthoughweworkinadynamicenvironmentwearenotalwayssurewhatisstructuralorwhatistransientAssuchairportsareworkinghardtodevelophighlyqualifiedleaderswhoarebetterequippedtomeetthesechallenges
InclosingIwishtheclassof2012goodluckontheirtwofinalassignmentsandcontinuedsuccessinleadershiprolesattheirrespectiveairports
13ACI World Report ndash July 2012
AviationMediaSovereignHouse26-30LondonRoadTwickenhamMiddlesexTW13RWUnitedKingdomwwwaviationmediaaero
WBPContactPersonJonathanLeeManagingDirectorAviationMediaP00442088317563
ACI Welcomes New World Business Partners
AviationMediaisanindependentbusiness-to-businesscommunicationscompanyItspecialisesintheproductionofglobalaviationmagazinesspecialpublicationsconferencesexhibitionsandeventswebsitesfortheglobalaviationindustryTheteamhasover40yearsofexperienceinallformsofmediaAviationMediarsquosportfolioofmagazinetitlesincludeRoutesNewsandAirlineFleetManagementandACIWorldrsquosAirportWorldAviationMediarsquoseventportfolioincludestheACIAirportEconomicandFinanceConferencevariouspastAirportCitiesWorldConferencesandExhibitionsACIEuropersquosRegionalAirportsConferenceandExhibitionSMARTAirportsandACIWorldrsquosAnnualGeneralAssemblies
BentleySystemsInternationalLimited2ndFloorBlock2ParkPlaceUpperHatchStreetDublin2Ireland
WBPContactPersonSamParsonsBusinessDevelopmentDirectorAirportsEMEAP+44(0)7810305195F+44(0)1403272750Eepetersonarchalliancecom
PwC252VeerSavarkarMargShivajiParkDadar(West)Mumbai400208Indiawwwpwccomcapitalprojectsandinfrastructure
WBPContactPersonSotirisAPagdadisPhDGlobalAirportsLeaderCapitalProjectsampInfrastructurePracticeOffice+91(22)66691888Mobile+918879030655Esotirispagdadisinpwccom
14 ACI World Report ndash July 2012
AGDAssociatesLLC6425KingsLandingRoadAlexandriaVA22310UNITEDSTATESwwwagdassociatescom
WBPContactPersonMrAnthonyDockeryPresidentP(703)960-1443Etonydockeryagdassociatescom
ArchitecturalAllianceInternational400CliftonAveMinneapolisMN55403-3212UNITEDSTATESwwwarchalliancecom
WBPContactPersonMrEricPetersonPrincipalP(612)874-4100F(612)871-7212Eepetersonarchalliancecom
AviationSecurityConsultingInc7032TurwestonLaneCastlePinesCO80108UNITEDSTATESwwwavsecbiz
WBPContactPersonMsLoriBeckmanPresidentCEOP(303)663-3618F(303)663-3618ELbeckmanavseccom
AnalogicCorporation8CentennialDrivePeabodyMA01960UNITEDSTATESwwwanalogiccom
WBPContactPersonMrJDouglasDeihlSeniorDirectorBusinessDevelopmentP(978)326-4000F(978)977-6879Etonydockeryagdassociatescom
AVKConsulting5272LawtonAvenueOaklandCA94618UNITEDSTATESwwwavkconsultingcom
WBPContactPersonMsAnnKleinsorgPresidentP(510)530-5381F(510)530-0381Eavkcnsltsbcglobalnet
BMSGlobalLLC303ArthurStFortWorthTX76107UNITEDSTATESwwwbmscatcom
WBPContactPersonMrKenJenkinsVicePresident--EmergencyServicesP(817)820-7235Ekjenkinsbmsglobalaviationcom
ACI Welcomes New World Business PartnersContinued
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
8 ACI World Report ndash July 2012
2011 ACI ASQ Awards Ceremony
Onthe24MayinSingaporeatthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitionAirportsCouncilInternational(ACI)andAirportsAuthorityofIndia(AAI)signedaMemorandumofUnderstanding(MOU)onACIrsquosAirportExcellence(APEX)inSafetyprogramme
MsAngelaGittensDirectorGeneralACIWorldspeakingfromthe7thACIAsiaPacificRegionalAssemblyConferenceampExhibitioninSingaporecommentedldquoIamveryimpressedbythestridesthatarebeingmadebyairportmanagersworldwideinimprovingtheirairportsrsquocustomerservicebasedonpassengersurveydataobtainedfromASQSurveysWithcompetitionamongairportsforpassengersgrowingeachyearandpassengersgrowingintheirdemandforqualitycustomerserviceacrosstheentireairportexperienceairportmanagersareusingpassengerfeedbacktoshapeandrefinetheirofferingsInturnbydeliveringhigherlevelsofcustomerserviceonaconsistentbasisairportmanagersarebeginningtorealizethattheASQSurveyenablesthemtousefact-baseddatatoshapetheairportcustomerserviceexperienceThistranslatesintogreaterpassengerloyaltywhichdrivesairportrevenuesIcongratulateallawardwinnersaswellastheairportsnothonouredtodaybutwhoareactivelyworkingonimprovingtheircustomerserviceexperiencerdquoACIcongratulatesIncheonInternationalAirportforearningthetopcustomerserviceawardforBestAirportWorldwide2011Wealsocongratulate
SingaporeChangiAirportandBeijingCapitalInternationalAirportforrespectivelywinningsecondandthirdplace
2011 ASQ Award Winners
In Best Airport by SizetheawardswenttoGuayaquil(2-5m)Nagoya(5-15m)SeoulGimpo(15-25m)SeoulIncheon(25-40m)andSingapore(over40m)For Best Airport by RegionCancunCapeTownDubaiMaltaOttawaandSeoulIncheontookhomeawardsTheASQAwardsalsorecognizedBest Airport by Region with Fewer than 2 Million PassengersKeflavikMazatlanQuebecCityandUpingtonBest Improvement by Region ChongqingDubaiEastLondonGuayaquilMontrealandPalmadeMallorca
About the ASQ Awards
Sinceitscreationin2006theASQAwardshavebecometheworldrsquosleadingairportpassengersatisfactionbenchmarkwithover220airportsparticipatingTheASQAwardsrecognizeandrewardthebestairportsintheworldbasedonACIrsquosASQpassengersatisfactionsurveyandrepresentanopportunitytocelebratethecommitmentofairportsworldwidetocontinuallyimprovethepassengerexperience
TolearnmoreabouttheASQAwardspleasevisitwwwairportservicequalityawardscom
9ACI World Report ndash July 2012
ACI Airport Service Quality(ASQ) Update
ExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessofanentireoperation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
ByjoiningoneormoreoftheASQprogrammesyourairportdoesnotonlygainaccesstoawealthofinformationandadvicebutalsotoaworld-wideairportforumthatdiscussestodayrsquosissuesandsolutions
Currently236airportsgloballyareactiveparticipantsintheASQProgramme
WewouldliketowelcomeandcongratulatethefollowingairportswhojoinedtheACIAirportServiceQualitySurveyinQ22012
bull Agadirbull Denpasarbull Kingstonbull St-Petersburgbull PuntaCanabull Riyadhbull Surabayabull UjungPandangbull Riga
WewouldalsoliketocongratulatethefollowingairportsforbecomingpartoftheextendedASQProgramme-ACIASQRetailSurvey
bull NewDelhibull Montreal
TheASQRetailprogrammeprovidesaperformanceoverviewoftheairportretailoperationandgradeseachaspectofitsperformanceinrelationtothatofotherairportretailoperationsaroundtheworldTheairportmanagercanevaluatetheindividualcharacteristicsofretailoperationsandidentifyareasthatcanbeimproved
ASQRetailalsoprovidesin-depthinformationaboutshopperprofilespurchasingbehaviourandseasonalvariationsintrafficpatternssothatairportmanagerscanmakereasoneddecisions
ASQ Retail Provides
bull Biannualbenchmarkingofsalesperformanceandsatisfactionlevelswithfoodandbeverageandretail
bull Benchmarkingofcommercialkeyperformanceindicators(KPIs)andkeysalesratios(salesconversionratestotalspendetc)
bull Comparisonofshopperprofilesbull Trenddatatomonitorperformanceovertimebull Accesstothefulldatafromallparticipatingairports
bull Strictconfidentialityofdatawhichlimitsdataaccesstoparticipatingairportsandisnotdisclosedtothirdparties
FormoreinformationpleasecontactRafaelEchevarneDirectorEconomicsandProgrammeDevelopmentTel+15143731211Emailrchevarneaciaerowwwairportservicequalityaero
10 ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental Sustainabilityrdquo by John Webster Manager Global Training
The49thACIFundTrainingSeminarldquoAirportsandEnvironmentalSustainabilityrdquoinpartnershipwithCIFALAtlantawashostedinthebeautifulcityofKingston(Jamaica)fromMay21-232012bytheAirportsAuthorityofJamaica(AAJ)
ThegovernmentofJamaicawasverysupportiveoftheseminarwhichgarneredthesupportofTheMostHonourablePortiaSimpsonMiller-PrimeMinisterandMinisterofDefenceDevelopmentInformationandSportsaswellasthefollowingseniormembersofhercabinetTheHonourableMrRobertPickersgillMinisterofWaterLandEnvironmentampClimateChangeandTheHonourableDrOmarDaviesMinisterofTransportWorksampHousing
ThePresidentofAAJMrEarlRichardsopenedthethree-dayworkshopwithanoverviewoftheNormanManleyInternationalAirport(NMIA)providedabriefhistoryoftheairportdetailedtheenvironmentalpolicyandinitiativesthathavebeenundertakentodate
MrPhilippeBarilACI-LACPresidentPresidentampCEOofQuiportprovidedakeynoteaddresspromotingregionalcooperationandactioninpromotingenvironmentallysustainableinitiatives
Thisworkshopwasattendedby31participantsfromaroundtheregionincludingEcuadorBarbadosArgentinaBahamasHondurasTrinidadampTobagoDominicanRepublicandJamaica
Theseminaragendaincluded
bull Theroleofairportsindevelopingimplementingandsustainingsoundenvironmentalmanagementprinciples
bull Areviewofthelinkbetweeneconomicdevelopmentandenvironmentalsustainability
bull Areviewofpracticalcasestudiesofecomasterplansthepracticalchallengesthatwerecreativelyaddressedand
bull Participationinthefollowinggroupexercises1 Illustratingthekeyelementsinplanningforand
deliveringenvironmentalimprovementsthroughadelegate-centredworkedexample
2 Identifyingspecificobjectivestargetsandimplementationrequirementsforanidentifiedareaofenvironmentalimprovement
3 Highlightingtheroleofairportstakeholdersindeterminingtargetsandensuringdeliveryonplannedimprovementsand
4 Establishingaprotocolformonitoringandillustratingperformanceimprovementsinagivenareaofairportenvironmentimpact
11ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental SustainabilityrdquoContinuedForthisworkshopweenjoyedexcellentpresentationsfrommanyrenownedspecialistsintheirfield
Ourpresentersincluded
bull DrPaulHooperDepartmentHeadManchesterMetropolitanUniversity
bull MrRobertKennedySeniorAdvisorCIFALAtlanta
bull MsChristineCassotisVicePresidentSHampEInc
bull MrAudleyDiedrickVicePresident-FinanceAAJ
bull MrsCheyeneeMcClarthyManagerEnvironmentampOccupationalHealthNMIAL
bull MrsAlreneBarrManagerMarketingandInternationalEngagementHartsfield-JacksonAtlantaInternationalAirport
AttheendofthecoursetheresponsewasoverwhelminglypositiveManyoftheattendeeshaveshowninterestinbecomingmembersoftheACI-LACEnvironmentCommitteeandwethankthemfortheirinterestandparticipation
WewouldalsoliketoacknowledgethepatronageandcontributionoftheHartsfield-JacksonAtlantaInternationalAirporttoACIFundinitiativesovertheyears
OnafinalnoteoursincerethankstoallofthestafffromAirportsAuthorityofJamaicawhohostedtheeventourpartnersCIFALAtlantafortheirfantasticsupportaswellasthededicatedinstructorswhomadethiseventsuchasuccess
ThenextACIFundwillfocusEconomicsandwilltakeplacefrom10-12JuneinTaipeiRepublicofChina(Taiwan)
Formoreinformationpleasewritetoacifundaciaero
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
12 ACI World Report ndash July 2012
Airport Executive Leadership Programme (AELP) ndash 2012 by Kevin Caron Assistant Director ACI Global Training
IntodayrsquosincreasinglycomplexairtransportandairportenvironmentleadershipteamsareregularlycalledupontogeneratenewrevenuestreamsandstrengthenthesocialandeconomicpotentialofthecommunitiestheyserveAsaresulttodayrsquosairportleadershipneedslsquorapid-responsersquobusinessskillstobalanceshort-termimperativeswithlong-termbusinessneedsGonearethedaysoftheairportasasimpleinfrastructuresupplier
ToservetheairportindustryrsquosneedforanexecutivelevelleadershiptrainingprogrammetheAELPwasbornin2006throughastrategicpartnershipbetweenACIandConcordiaUniversityrsquosJohnMolsonSchoolofBusiness(JMSB)2012marksthe6thyearofthisprogramme
Thesix-dayface-to-faceformatofthisyearrsquosprogrammetookplacefrom27Mayto1JunewithACIandJMSBhostingtheclassroomcomponentinMontrealCanadaBasedonparticipantfeedbacktheweeklongexperiencewasbothintenseandchallengingforthe15executivelevelstudentswhorepresentedairportsfromallfiveACIregionsTheclassroomsessionswereledbysixPhDsandtwoguestlecturersandincludedfinaldaypresentationsfromMsAngelaGittensDirectorGeneralACIWorldandseniorrepresentativesfromICAOandIATA
ThisyearIhadtheprivilegeofleadingone
sessionaswellasbeingamemberoftheexecutivereviewpanelandlikepastsessionsIwasthoroughlyimpressedbythecalibreoftheleaderswhoattended
OneofthefinalassignmentsduringtheclassroomportionincludinghavingteamspresentonthreewelldefinedtopicsofconcerntoairportleadersThepresentationsdeliveredtotheexecutivereviewpanelwerewellresearchedandreflectedaquality-drivenapproachFormethiswasoneofmanyindicatorsthatreinforcedtherealitythatalthoughweworkinadynamicenvironmentwearenotalwayssurewhatisstructuralorwhatistransientAssuchairportsareworkinghardtodevelophighlyqualifiedleaderswhoarebetterequippedtomeetthesechallenges
InclosingIwishtheclassof2012goodluckontheirtwofinalassignmentsandcontinuedsuccessinleadershiprolesattheirrespectiveairports
13ACI World Report ndash July 2012
AviationMediaSovereignHouse26-30LondonRoadTwickenhamMiddlesexTW13RWUnitedKingdomwwwaviationmediaaero
WBPContactPersonJonathanLeeManagingDirectorAviationMediaP00442088317563
ACI Welcomes New World Business Partners
AviationMediaisanindependentbusiness-to-businesscommunicationscompanyItspecialisesintheproductionofglobalaviationmagazinesspecialpublicationsconferencesexhibitionsandeventswebsitesfortheglobalaviationindustryTheteamhasover40yearsofexperienceinallformsofmediaAviationMediarsquosportfolioofmagazinetitlesincludeRoutesNewsandAirlineFleetManagementandACIWorldrsquosAirportWorldAviationMediarsquoseventportfolioincludestheACIAirportEconomicandFinanceConferencevariouspastAirportCitiesWorldConferencesandExhibitionsACIEuropersquosRegionalAirportsConferenceandExhibitionSMARTAirportsandACIWorldrsquosAnnualGeneralAssemblies
BentleySystemsInternationalLimited2ndFloorBlock2ParkPlaceUpperHatchStreetDublin2Ireland
WBPContactPersonSamParsonsBusinessDevelopmentDirectorAirportsEMEAP+44(0)7810305195F+44(0)1403272750Eepetersonarchalliancecom
PwC252VeerSavarkarMargShivajiParkDadar(West)Mumbai400208Indiawwwpwccomcapitalprojectsandinfrastructure
WBPContactPersonSotirisAPagdadisPhDGlobalAirportsLeaderCapitalProjectsampInfrastructurePracticeOffice+91(22)66691888Mobile+918879030655Esotirispagdadisinpwccom
14 ACI World Report ndash July 2012
AGDAssociatesLLC6425KingsLandingRoadAlexandriaVA22310UNITEDSTATESwwwagdassociatescom
WBPContactPersonMrAnthonyDockeryPresidentP(703)960-1443Etonydockeryagdassociatescom
ArchitecturalAllianceInternational400CliftonAveMinneapolisMN55403-3212UNITEDSTATESwwwarchalliancecom
WBPContactPersonMrEricPetersonPrincipalP(612)874-4100F(612)871-7212Eepetersonarchalliancecom
AviationSecurityConsultingInc7032TurwestonLaneCastlePinesCO80108UNITEDSTATESwwwavsecbiz
WBPContactPersonMsLoriBeckmanPresidentCEOP(303)663-3618F(303)663-3618ELbeckmanavseccom
AnalogicCorporation8CentennialDrivePeabodyMA01960UNITEDSTATESwwwanalogiccom
WBPContactPersonMrJDouglasDeihlSeniorDirectorBusinessDevelopmentP(978)326-4000F(978)977-6879Etonydockeryagdassociatescom
AVKConsulting5272LawtonAvenueOaklandCA94618UNITEDSTATESwwwavkconsultingcom
WBPContactPersonMsAnnKleinsorgPresidentP(510)530-5381F(510)530-0381Eavkcnsltsbcglobalnet
BMSGlobalLLC303ArthurStFortWorthTX76107UNITEDSTATESwwwbmscatcom
WBPContactPersonMrKenJenkinsVicePresident--EmergencyServicesP(817)820-7235Ekjenkinsbmsglobalaviationcom
ACI Welcomes New World Business PartnersContinued
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
9ACI World Report ndash July 2012
ACI Airport Service Quality(ASQ) Update
ExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessofanentireoperation
ASQisacomprehensiveACIinitiativetohelpairportsintheircontinuingeffortstoimprovethequalityofserviceexperiencedbypassengersTheASQprogrammesidentifyanddisseminatebestpracticesfromtop-performingairportsaroundtheworld
ByjoiningoneormoreoftheASQprogrammesyourairportdoesnotonlygainaccesstoawealthofinformationandadvicebutalsotoaworld-wideairportforumthatdiscussestodayrsquosissuesandsolutions
Currently236airportsgloballyareactiveparticipantsintheASQProgramme
WewouldliketowelcomeandcongratulatethefollowingairportswhojoinedtheACIAirportServiceQualitySurveyinQ22012
bull Agadirbull Denpasarbull Kingstonbull St-Petersburgbull PuntaCanabull Riyadhbull Surabayabull UjungPandangbull Riga
WewouldalsoliketocongratulatethefollowingairportsforbecomingpartoftheextendedASQProgramme-ACIASQRetailSurvey
bull NewDelhibull Montreal
TheASQRetailprogrammeprovidesaperformanceoverviewoftheairportretailoperationandgradeseachaspectofitsperformanceinrelationtothatofotherairportretailoperationsaroundtheworldTheairportmanagercanevaluatetheindividualcharacteristicsofretailoperationsandidentifyareasthatcanbeimproved
ASQRetailalsoprovidesin-depthinformationaboutshopperprofilespurchasingbehaviourandseasonalvariationsintrafficpatternssothatairportmanagerscanmakereasoneddecisions
ASQ Retail Provides
bull Biannualbenchmarkingofsalesperformanceandsatisfactionlevelswithfoodandbeverageandretail
bull Benchmarkingofcommercialkeyperformanceindicators(KPIs)andkeysalesratios(salesconversionratestotalspendetc)
bull Comparisonofshopperprofilesbull Trenddatatomonitorperformanceovertimebull Accesstothefulldatafromallparticipatingairports
bull Strictconfidentialityofdatawhichlimitsdataaccesstoparticipatingairportsandisnotdisclosedtothirdparties
FormoreinformationpleasecontactRafaelEchevarneDirectorEconomicsandProgrammeDevelopmentTel+15143731211Emailrchevarneaciaerowwwairportservicequalityaero
10 ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental Sustainabilityrdquo by John Webster Manager Global Training
The49thACIFundTrainingSeminarldquoAirportsandEnvironmentalSustainabilityrdquoinpartnershipwithCIFALAtlantawashostedinthebeautifulcityofKingston(Jamaica)fromMay21-232012bytheAirportsAuthorityofJamaica(AAJ)
ThegovernmentofJamaicawasverysupportiveoftheseminarwhichgarneredthesupportofTheMostHonourablePortiaSimpsonMiller-PrimeMinisterandMinisterofDefenceDevelopmentInformationandSportsaswellasthefollowingseniormembersofhercabinetTheHonourableMrRobertPickersgillMinisterofWaterLandEnvironmentampClimateChangeandTheHonourableDrOmarDaviesMinisterofTransportWorksampHousing
ThePresidentofAAJMrEarlRichardsopenedthethree-dayworkshopwithanoverviewoftheNormanManleyInternationalAirport(NMIA)providedabriefhistoryoftheairportdetailedtheenvironmentalpolicyandinitiativesthathavebeenundertakentodate
MrPhilippeBarilACI-LACPresidentPresidentampCEOofQuiportprovidedakeynoteaddresspromotingregionalcooperationandactioninpromotingenvironmentallysustainableinitiatives
Thisworkshopwasattendedby31participantsfromaroundtheregionincludingEcuadorBarbadosArgentinaBahamasHondurasTrinidadampTobagoDominicanRepublicandJamaica
Theseminaragendaincluded
bull Theroleofairportsindevelopingimplementingandsustainingsoundenvironmentalmanagementprinciples
bull Areviewofthelinkbetweeneconomicdevelopmentandenvironmentalsustainability
bull Areviewofpracticalcasestudiesofecomasterplansthepracticalchallengesthatwerecreativelyaddressedand
bull Participationinthefollowinggroupexercises1 Illustratingthekeyelementsinplanningforand
deliveringenvironmentalimprovementsthroughadelegate-centredworkedexample
2 Identifyingspecificobjectivestargetsandimplementationrequirementsforanidentifiedareaofenvironmentalimprovement
3 Highlightingtheroleofairportstakeholdersindeterminingtargetsandensuringdeliveryonplannedimprovementsand
4 Establishingaprotocolformonitoringandillustratingperformanceimprovementsinagivenareaofairportenvironmentimpact
11ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental SustainabilityrdquoContinuedForthisworkshopweenjoyedexcellentpresentationsfrommanyrenownedspecialistsintheirfield
Ourpresentersincluded
bull DrPaulHooperDepartmentHeadManchesterMetropolitanUniversity
bull MrRobertKennedySeniorAdvisorCIFALAtlanta
bull MsChristineCassotisVicePresidentSHampEInc
bull MrAudleyDiedrickVicePresident-FinanceAAJ
bull MrsCheyeneeMcClarthyManagerEnvironmentampOccupationalHealthNMIAL
bull MrsAlreneBarrManagerMarketingandInternationalEngagementHartsfield-JacksonAtlantaInternationalAirport
AttheendofthecoursetheresponsewasoverwhelminglypositiveManyoftheattendeeshaveshowninterestinbecomingmembersoftheACI-LACEnvironmentCommitteeandwethankthemfortheirinterestandparticipation
WewouldalsoliketoacknowledgethepatronageandcontributionoftheHartsfield-JacksonAtlantaInternationalAirporttoACIFundinitiativesovertheyears
OnafinalnoteoursincerethankstoallofthestafffromAirportsAuthorityofJamaicawhohostedtheeventourpartnersCIFALAtlantafortheirfantasticsupportaswellasthededicatedinstructorswhomadethiseventsuchasuccess
ThenextACIFundwillfocusEconomicsandwilltakeplacefrom10-12JuneinTaipeiRepublicofChina(Taiwan)
Formoreinformationpleasewritetoacifundaciaero
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
12 ACI World Report ndash July 2012
Airport Executive Leadership Programme (AELP) ndash 2012 by Kevin Caron Assistant Director ACI Global Training
IntodayrsquosincreasinglycomplexairtransportandairportenvironmentleadershipteamsareregularlycalledupontogeneratenewrevenuestreamsandstrengthenthesocialandeconomicpotentialofthecommunitiestheyserveAsaresulttodayrsquosairportleadershipneedslsquorapid-responsersquobusinessskillstobalanceshort-termimperativeswithlong-termbusinessneedsGonearethedaysoftheairportasasimpleinfrastructuresupplier
ToservetheairportindustryrsquosneedforanexecutivelevelleadershiptrainingprogrammetheAELPwasbornin2006throughastrategicpartnershipbetweenACIandConcordiaUniversityrsquosJohnMolsonSchoolofBusiness(JMSB)2012marksthe6thyearofthisprogramme
Thesix-dayface-to-faceformatofthisyearrsquosprogrammetookplacefrom27Mayto1JunewithACIandJMSBhostingtheclassroomcomponentinMontrealCanadaBasedonparticipantfeedbacktheweeklongexperiencewasbothintenseandchallengingforthe15executivelevelstudentswhorepresentedairportsfromallfiveACIregionsTheclassroomsessionswereledbysixPhDsandtwoguestlecturersandincludedfinaldaypresentationsfromMsAngelaGittensDirectorGeneralACIWorldandseniorrepresentativesfromICAOandIATA
ThisyearIhadtheprivilegeofleadingone
sessionaswellasbeingamemberoftheexecutivereviewpanelandlikepastsessionsIwasthoroughlyimpressedbythecalibreoftheleaderswhoattended
OneofthefinalassignmentsduringtheclassroomportionincludinghavingteamspresentonthreewelldefinedtopicsofconcerntoairportleadersThepresentationsdeliveredtotheexecutivereviewpanelwerewellresearchedandreflectedaquality-drivenapproachFormethiswasoneofmanyindicatorsthatreinforcedtherealitythatalthoughweworkinadynamicenvironmentwearenotalwayssurewhatisstructuralorwhatistransientAssuchairportsareworkinghardtodevelophighlyqualifiedleaderswhoarebetterequippedtomeetthesechallenges
InclosingIwishtheclassof2012goodluckontheirtwofinalassignmentsandcontinuedsuccessinleadershiprolesattheirrespectiveairports
13ACI World Report ndash July 2012
AviationMediaSovereignHouse26-30LondonRoadTwickenhamMiddlesexTW13RWUnitedKingdomwwwaviationmediaaero
WBPContactPersonJonathanLeeManagingDirectorAviationMediaP00442088317563
ACI Welcomes New World Business Partners
AviationMediaisanindependentbusiness-to-businesscommunicationscompanyItspecialisesintheproductionofglobalaviationmagazinesspecialpublicationsconferencesexhibitionsandeventswebsitesfortheglobalaviationindustryTheteamhasover40yearsofexperienceinallformsofmediaAviationMediarsquosportfolioofmagazinetitlesincludeRoutesNewsandAirlineFleetManagementandACIWorldrsquosAirportWorldAviationMediarsquoseventportfolioincludestheACIAirportEconomicandFinanceConferencevariouspastAirportCitiesWorldConferencesandExhibitionsACIEuropersquosRegionalAirportsConferenceandExhibitionSMARTAirportsandACIWorldrsquosAnnualGeneralAssemblies
BentleySystemsInternationalLimited2ndFloorBlock2ParkPlaceUpperHatchStreetDublin2Ireland
WBPContactPersonSamParsonsBusinessDevelopmentDirectorAirportsEMEAP+44(0)7810305195F+44(0)1403272750Eepetersonarchalliancecom
PwC252VeerSavarkarMargShivajiParkDadar(West)Mumbai400208Indiawwwpwccomcapitalprojectsandinfrastructure
WBPContactPersonSotirisAPagdadisPhDGlobalAirportsLeaderCapitalProjectsampInfrastructurePracticeOffice+91(22)66691888Mobile+918879030655Esotirispagdadisinpwccom
14 ACI World Report ndash July 2012
AGDAssociatesLLC6425KingsLandingRoadAlexandriaVA22310UNITEDSTATESwwwagdassociatescom
WBPContactPersonMrAnthonyDockeryPresidentP(703)960-1443Etonydockeryagdassociatescom
ArchitecturalAllianceInternational400CliftonAveMinneapolisMN55403-3212UNITEDSTATESwwwarchalliancecom
WBPContactPersonMrEricPetersonPrincipalP(612)874-4100F(612)871-7212Eepetersonarchalliancecom
AviationSecurityConsultingInc7032TurwestonLaneCastlePinesCO80108UNITEDSTATESwwwavsecbiz
WBPContactPersonMsLoriBeckmanPresidentCEOP(303)663-3618F(303)663-3618ELbeckmanavseccom
AnalogicCorporation8CentennialDrivePeabodyMA01960UNITEDSTATESwwwanalogiccom
WBPContactPersonMrJDouglasDeihlSeniorDirectorBusinessDevelopmentP(978)326-4000F(978)977-6879Etonydockeryagdassociatescom
AVKConsulting5272LawtonAvenueOaklandCA94618UNITEDSTATESwwwavkconsultingcom
WBPContactPersonMsAnnKleinsorgPresidentP(510)530-5381F(510)530-0381Eavkcnsltsbcglobalnet
BMSGlobalLLC303ArthurStFortWorthTX76107UNITEDSTATESwwwbmscatcom
WBPContactPersonMrKenJenkinsVicePresident--EmergencyServicesP(817)820-7235Ekjenkinsbmsglobalaviationcom
ACI Welcomes New World Business PartnersContinued
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
10 ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental Sustainabilityrdquo by John Webster Manager Global Training
The49thACIFundTrainingSeminarldquoAirportsandEnvironmentalSustainabilityrdquoinpartnershipwithCIFALAtlantawashostedinthebeautifulcityofKingston(Jamaica)fromMay21-232012bytheAirportsAuthorityofJamaica(AAJ)
ThegovernmentofJamaicawasverysupportiveoftheseminarwhichgarneredthesupportofTheMostHonourablePortiaSimpsonMiller-PrimeMinisterandMinisterofDefenceDevelopmentInformationandSportsaswellasthefollowingseniormembersofhercabinetTheHonourableMrRobertPickersgillMinisterofWaterLandEnvironmentampClimateChangeandTheHonourableDrOmarDaviesMinisterofTransportWorksampHousing
ThePresidentofAAJMrEarlRichardsopenedthethree-dayworkshopwithanoverviewoftheNormanManleyInternationalAirport(NMIA)providedabriefhistoryoftheairportdetailedtheenvironmentalpolicyandinitiativesthathavebeenundertakentodate
MrPhilippeBarilACI-LACPresidentPresidentampCEOofQuiportprovidedakeynoteaddresspromotingregionalcooperationandactioninpromotingenvironmentallysustainableinitiatives
Thisworkshopwasattendedby31participantsfromaroundtheregionincludingEcuadorBarbadosArgentinaBahamasHondurasTrinidadampTobagoDominicanRepublicandJamaica
Theseminaragendaincluded
bull Theroleofairportsindevelopingimplementingandsustainingsoundenvironmentalmanagementprinciples
bull Areviewofthelinkbetweeneconomicdevelopmentandenvironmentalsustainability
bull Areviewofpracticalcasestudiesofecomasterplansthepracticalchallengesthatwerecreativelyaddressedand
bull Participationinthefollowinggroupexercises1 Illustratingthekeyelementsinplanningforand
deliveringenvironmentalimprovementsthroughadelegate-centredworkedexample
2 Identifyingspecificobjectivestargetsandimplementationrequirementsforanidentifiedareaofenvironmentalimprovement
3 Highlightingtheroleofairportstakeholdersindeterminingtargetsandensuringdeliveryonplannedimprovementsand
4 Establishingaprotocolformonitoringandillustratingperformanceimprovementsinagivenareaofairportenvironmentimpact
11ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental SustainabilityrdquoContinuedForthisworkshopweenjoyedexcellentpresentationsfrommanyrenownedspecialistsintheirfield
Ourpresentersincluded
bull DrPaulHooperDepartmentHeadManchesterMetropolitanUniversity
bull MrRobertKennedySeniorAdvisorCIFALAtlanta
bull MsChristineCassotisVicePresidentSHampEInc
bull MrAudleyDiedrickVicePresident-FinanceAAJ
bull MrsCheyeneeMcClarthyManagerEnvironmentampOccupationalHealthNMIAL
bull MrsAlreneBarrManagerMarketingandInternationalEngagementHartsfield-JacksonAtlantaInternationalAirport
AttheendofthecoursetheresponsewasoverwhelminglypositiveManyoftheattendeeshaveshowninterestinbecomingmembersoftheACI-LACEnvironmentCommitteeandwethankthemfortheirinterestandparticipation
WewouldalsoliketoacknowledgethepatronageandcontributionoftheHartsfield-JacksonAtlantaInternationalAirporttoACIFundinitiativesovertheyears
OnafinalnoteoursincerethankstoallofthestafffromAirportsAuthorityofJamaicawhohostedtheeventourpartnersCIFALAtlantafortheirfantasticsupportaswellasthededicatedinstructorswhomadethiseventsuchasuccess
ThenextACIFundwillfocusEconomicsandwilltakeplacefrom10-12JuneinTaipeiRepublicofChina(Taiwan)
Formoreinformationpleasewritetoacifundaciaero
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
12 ACI World Report ndash July 2012
Airport Executive Leadership Programme (AELP) ndash 2012 by Kevin Caron Assistant Director ACI Global Training
IntodayrsquosincreasinglycomplexairtransportandairportenvironmentleadershipteamsareregularlycalledupontogeneratenewrevenuestreamsandstrengthenthesocialandeconomicpotentialofthecommunitiestheyserveAsaresulttodayrsquosairportleadershipneedslsquorapid-responsersquobusinessskillstobalanceshort-termimperativeswithlong-termbusinessneedsGonearethedaysoftheairportasasimpleinfrastructuresupplier
ToservetheairportindustryrsquosneedforanexecutivelevelleadershiptrainingprogrammetheAELPwasbornin2006throughastrategicpartnershipbetweenACIandConcordiaUniversityrsquosJohnMolsonSchoolofBusiness(JMSB)2012marksthe6thyearofthisprogramme
Thesix-dayface-to-faceformatofthisyearrsquosprogrammetookplacefrom27Mayto1JunewithACIandJMSBhostingtheclassroomcomponentinMontrealCanadaBasedonparticipantfeedbacktheweeklongexperiencewasbothintenseandchallengingforthe15executivelevelstudentswhorepresentedairportsfromallfiveACIregionsTheclassroomsessionswereledbysixPhDsandtwoguestlecturersandincludedfinaldaypresentationsfromMsAngelaGittensDirectorGeneralACIWorldandseniorrepresentativesfromICAOandIATA
ThisyearIhadtheprivilegeofleadingone
sessionaswellasbeingamemberoftheexecutivereviewpanelandlikepastsessionsIwasthoroughlyimpressedbythecalibreoftheleaderswhoattended
OneofthefinalassignmentsduringtheclassroomportionincludinghavingteamspresentonthreewelldefinedtopicsofconcerntoairportleadersThepresentationsdeliveredtotheexecutivereviewpanelwerewellresearchedandreflectedaquality-drivenapproachFormethiswasoneofmanyindicatorsthatreinforcedtherealitythatalthoughweworkinadynamicenvironmentwearenotalwayssurewhatisstructuralorwhatistransientAssuchairportsareworkinghardtodevelophighlyqualifiedleaderswhoarebetterequippedtomeetthesechallenges
InclosingIwishtheclassof2012goodluckontheirtwofinalassignmentsandcontinuedsuccessinleadershiprolesattheirrespectiveairports
13ACI World Report ndash July 2012
AviationMediaSovereignHouse26-30LondonRoadTwickenhamMiddlesexTW13RWUnitedKingdomwwwaviationmediaaero
WBPContactPersonJonathanLeeManagingDirectorAviationMediaP00442088317563
ACI Welcomes New World Business Partners
AviationMediaisanindependentbusiness-to-businesscommunicationscompanyItspecialisesintheproductionofglobalaviationmagazinesspecialpublicationsconferencesexhibitionsandeventswebsitesfortheglobalaviationindustryTheteamhasover40yearsofexperienceinallformsofmediaAviationMediarsquosportfolioofmagazinetitlesincludeRoutesNewsandAirlineFleetManagementandACIWorldrsquosAirportWorldAviationMediarsquoseventportfolioincludestheACIAirportEconomicandFinanceConferencevariouspastAirportCitiesWorldConferencesandExhibitionsACIEuropersquosRegionalAirportsConferenceandExhibitionSMARTAirportsandACIWorldrsquosAnnualGeneralAssemblies
BentleySystemsInternationalLimited2ndFloorBlock2ParkPlaceUpperHatchStreetDublin2Ireland
WBPContactPersonSamParsonsBusinessDevelopmentDirectorAirportsEMEAP+44(0)7810305195F+44(0)1403272750Eepetersonarchalliancecom
PwC252VeerSavarkarMargShivajiParkDadar(West)Mumbai400208Indiawwwpwccomcapitalprojectsandinfrastructure
WBPContactPersonSotirisAPagdadisPhDGlobalAirportsLeaderCapitalProjectsampInfrastructurePracticeOffice+91(22)66691888Mobile+918879030655Esotirispagdadisinpwccom
14 ACI World Report ndash July 2012
AGDAssociatesLLC6425KingsLandingRoadAlexandriaVA22310UNITEDSTATESwwwagdassociatescom
WBPContactPersonMrAnthonyDockeryPresidentP(703)960-1443Etonydockeryagdassociatescom
ArchitecturalAllianceInternational400CliftonAveMinneapolisMN55403-3212UNITEDSTATESwwwarchalliancecom
WBPContactPersonMrEricPetersonPrincipalP(612)874-4100F(612)871-7212Eepetersonarchalliancecom
AviationSecurityConsultingInc7032TurwestonLaneCastlePinesCO80108UNITEDSTATESwwwavsecbiz
WBPContactPersonMsLoriBeckmanPresidentCEOP(303)663-3618F(303)663-3618ELbeckmanavseccom
AnalogicCorporation8CentennialDrivePeabodyMA01960UNITEDSTATESwwwanalogiccom
WBPContactPersonMrJDouglasDeihlSeniorDirectorBusinessDevelopmentP(978)326-4000F(978)977-6879Etonydockeryagdassociatescom
AVKConsulting5272LawtonAvenueOaklandCA94618UNITEDSTATESwwwavkconsultingcom
WBPContactPersonMsAnnKleinsorgPresidentP(510)530-5381F(510)530-0381Eavkcnsltsbcglobalnet
BMSGlobalLLC303ArthurStFortWorthTX76107UNITEDSTATESwwwbmscatcom
WBPContactPersonMrKenJenkinsVicePresident--EmergencyServicesP(817)820-7235Ekjenkinsbmsglobalaviationcom
ACI Welcomes New World Business PartnersContinued
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
11ACI World Report ndash July 2012
49th ACI Fund Training Seminar ldquoAirports and Environmental SustainabilityrdquoContinuedForthisworkshopweenjoyedexcellentpresentationsfrommanyrenownedspecialistsintheirfield
Ourpresentersincluded
bull DrPaulHooperDepartmentHeadManchesterMetropolitanUniversity
bull MrRobertKennedySeniorAdvisorCIFALAtlanta
bull MsChristineCassotisVicePresidentSHampEInc
bull MrAudleyDiedrickVicePresident-FinanceAAJ
bull MrsCheyeneeMcClarthyManagerEnvironmentampOccupationalHealthNMIAL
bull MrsAlreneBarrManagerMarketingandInternationalEngagementHartsfield-JacksonAtlantaInternationalAirport
AttheendofthecoursetheresponsewasoverwhelminglypositiveManyoftheattendeeshaveshowninterestinbecomingmembersoftheACI-LACEnvironmentCommitteeandwethankthemfortheirinterestandparticipation
WewouldalsoliketoacknowledgethepatronageandcontributionoftheHartsfield-JacksonAtlantaInternationalAirporttoACIFundinitiativesovertheyears
OnafinalnoteoursincerethankstoallofthestafffromAirportsAuthorityofJamaicawhohostedtheeventourpartnersCIFALAtlantafortheirfantasticsupportaswellasthededicatedinstructorswhomadethiseventsuchasuccess
ThenextACIFundwillfocusEconomicsandwilltakeplacefrom10-12JuneinTaipeiRepublicofChina(Taiwan)
Formoreinformationpleasewritetoacifundaciaero
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
Contact BrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
12 ACI World Report ndash July 2012
Airport Executive Leadership Programme (AELP) ndash 2012 by Kevin Caron Assistant Director ACI Global Training
IntodayrsquosincreasinglycomplexairtransportandairportenvironmentleadershipteamsareregularlycalledupontogeneratenewrevenuestreamsandstrengthenthesocialandeconomicpotentialofthecommunitiestheyserveAsaresulttodayrsquosairportleadershipneedslsquorapid-responsersquobusinessskillstobalanceshort-termimperativeswithlong-termbusinessneedsGonearethedaysoftheairportasasimpleinfrastructuresupplier
ToservetheairportindustryrsquosneedforanexecutivelevelleadershiptrainingprogrammetheAELPwasbornin2006throughastrategicpartnershipbetweenACIandConcordiaUniversityrsquosJohnMolsonSchoolofBusiness(JMSB)2012marksthe6thyearofthisprogramme
Thesix-dayface-to-faceformatofthisyearrsquosprogrammetookplacefrom27Mayto1JunewithACIandJMSBhostingtheclassroomcomponentinMontrealCanadaBasedonparticipantfeedbacktheweeklongexperiencewasbothintenseandchallengingforthe15executivelevelstudentswhorepresentedairportsfromallfiveACIregionsTheclassroomsessionswereledbysixPhDsandtwoguestlecturersandincludedfinaldaypresentationsfromMsAngelaGittensDirectorGeneralACIWorldandseniorrepresentativesfromICAOandIATA
ThisyearIhadtheprivilegeofleadingone
sessionaswellasbeingamemberoftheexecutivereviewpanelandlikepastsessionsIwasthoroughlyimpressedbythecalibreoftheleaderswhoattended
OneofthefinalassignmentsduringtheclassroomportionincludinghavingteamspresentonthreewelldefinedtopicsofconcerntoairportleadersThepresentationsdeliveredtotheexecutivereviewpanelwerewellresearchedandreflectedaquality-drivenapproachFormethiswasoneofmanyindicatorsthatreinforcedtherealitythatalthoughweworkinadynamicenvironmentwearenotalwayssurewhatisstructuralorwhatistransientAssuchairportsareworkinghardtodevelophighlyqualifiedleaderswhoarebetterequippedtomeetthesechallenges
InclosingIwishtheclassof2012goodluckontheirtwofinalassignmentsandcontinuedsuccessinleadershiprolesattheirrespectiveairports
13ACI World Report ndash July 2012
AviationMediaSovereignHouse26-30LondonRoadTwickenhamMiddlesexTW13RWUnitedKingdomwwwaviationmediaaero
WBPContactPersonJonathanLeeManagingDirectorAviationMediaP00442088317563
ACI Welcomes New World Business Partners
AviationMediaisanindependentbusiness-to-businesscommunicationscompanyItspecialisesintheproductionofglobalaviationmagazinesspecialpublicationsconferencesexhibitionsandeventswebsitesfortheglobalaviationindustryTheteamhasover40yearsofexperienceinallformsofmediaAviationMediarsquosportfolioofmagazinetitlesincludeRoutesNewsandAirlineFleetManagementandACIWorldrsquosAirportWorldAviationMediarsquoseventportfolioincludestheACIAirportEconomicandFinanceConferencevariouspastAirportCitiesWorldConferencesandExhibitionsACIEuropersquosRegionalAirportsConferenceandExhibitionSMARTAirportsandACIWorldrsquosAnnualGeneralAssemblies
BentleySystemsInternationalLimited2ndFloorBlock2ParkPlaceUpperHatchStreetDublin2Ireland
WBPContactPersonSamParsonsBusinessDevelopmentDirectorAirportsEMEAP+44(0)7810305195F+44(0)1403272750Eepetersonarchalliancecom
PwC252VeerSavarkarMargShivajiParkDadar(West)Mumbai400208Indiawwwpwccomcapitalprojectsandinfrastructure
WBPContactPersonSotirisAPagdadisPhDGlobalAirportsLeaderCapitalProjectsampInfrastructurePracticeOffice+91(22)66691888Mobile+918879030655Esotirispagdadisinpwccom
14 ACI World Report ndash July 2012
AGDAssociatesLLC6425KingsLandingRoadAlexandriaVA22310UNITEDSTATESwwwagdassociatescom
WBPContactPersonMrAnthonyDockeryPresidentP(703)960-1443Etonydockeryagdassociatescom
ArchitecturalAllianceInternational400CliftonAveMinneapolisMN55403-3212UNITEDSTATESwwwarchalliancecom
WBPContactPersonMrEricPetersonPrincipalP(612)874-4100F(612)871-7212Eepetersonarchalliancecom
AviationSecurityConsultingInc7032TurwestonLaneCastlePinesCO80108UNITEDSTATESwwwavsecbiz
WBPContactPersonMsLoriBeckmanPresidentCEOP(303)663-3618F(303)663-3618ELbeckmanavseccom
AnalogicCorporation8CentennialDrivePeabodyMA01960UNITEDSTATESwwwanalogiccom
WBPContactPersonMrJDouglasDeihlSeniorDirectorBusinessDevelopmentP(978)326-4000F(978)977-6879Etonydockeryagdassociatescom
AVKConsulting5272LawtonAvenueOaklandCA94618UNITEDSTATESwwwavkconsultingcom
WBPContactPersonMsAnnKleinsorgPresidentP(510)530-5381F(510)530-0381Eavkcnsltsbcglobalnet
BMSGlobalLLC303ArthurStFortWorthTX76107UNITEDSTATESwwwbmscatcom
WBPContactPersonMrKenJenkinsVicePresident--EmergencyServicesP(817)820-7235Ekjenkinsbmsglobalaviationcom
ACI Welcomes New World Business PartnersContinued
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
12 ACI World Report ndash July 2012
Airport Executive Leadership Programme (AELP) ndash 2012 by Kevin Caron Assistant Director ACI Global Training
IntodayrsquosincreasinglycomplexairtransportandairportenvironmentleadershipteamsareregularlycalledupontogeneratenewrevenuestreamsandstrengthenthesocialandeconomicpotentialofthecommunitiestheyserveAsaresulttodayrsquosairportleadershipneedslsquorapid-responsersquobusinessskillstobalanceshort-termimperativeswithlong-termbusinessneedsGonearethedaysoftheairportasasimpleinfrastructuresupplier
ToservetheairportindustryrsquosneedforanexecutivelevelleadershiptrainingprogrammetheAELPwasbornin2006throughastrategicpartnershipbetweenACIandConcordiaUniversityrsquosJohnMolsonSchoolofBusiness(JMSB)2012marksthe6thyearofthisprogramme
Thesix-dayface-to-faceformatofthisyearrsquosprogrammetookplacefrom27Mayto1JunewithACIandJMSBhostingtheclassroomcomponentinMontrealCanadaBasedonparticipantfeedbacktheweeklongexperiencewasbothintenseandchallengingforthe15executivelevelstudentswhorepresentedairportsfromallfiveACIregionsTheclassroomsessionswereledbysixPhDsandtwoguestlecturersandincludedfinaldaypresentationsfromMsAngelaGittensDirectorGeneralACIWorldandseniorrepresentativesfromICAOandIATA
ThisyearIhadtheprivilegeofleadingone
sessionaswellasbeingamemberoftheexecutivereviewpanelandlikepastsessionsIwasthoroughlyimpressedbythecalibreoftheleaderswhoattended
OneofthefinalassignmentsduringtheclassroomportionincludinghavingteamspresentonthreewelldefinedtopicsofconcerntoairportleadersThepresentationsdeliveredtotheexecutivereviewpanelwerewellresearchedandreflectedaquality-drivenapproachFormethiswasoneofmanyindicatorsthatreinforcedtherealitythatalthoughweworkinadynamicenvironmentwearenotalwayssurewhatisstructuralorwhatistransientAssuchairportsareworkinghardtodevelophighlyqualifiedleaderswhoarebetterequippedtomeetthesechallenges
InclosingIwishtheclassof2012goodluckontheirtwofinalassignmentsandcontinuedsuccessinleadershiprolesattheirrespectiveairports
13ACI World Report ndash July 2012
AviationMediaSovereignHouse26-30LondonRoadTwickenhamMiddlesexTW13RWUnitedKingdomwwwaviationmediaaero
WBPContactPersonJonathanLeeManagingDirectorAviationMediaP00442088317563
ACI Welcomes New World Business Partners
AviationMediaisanindependentbusiness-to-businesscommunicationscompanyItspecialisesintheproductionofglobalaviationmagazinesspecialpublicationsconferencesexhibitionsandeventswebsitesfortheglobalaviationindustryTheteamhasover40yearsofexperienceinallformsofmediaAviationMediarsquosportfolioofmagazinetitlesincludeRoutesNewsandAirlineFleetManagementandACIWorldrsquosAirportWorldAviationMediarsquoseventportfolioincludestheACIAirportEconomicandFinanceConferencevariouspastAirportCitiesWorldConferencesandExhibitionsACIEuropersquosRegionalAirportsConferenceandExhibitionSMARTAirportsandACIWorldrsquosAnnualGeneralAssemblies
BentleySystemsInternationalLimited2ndFloorBlock2ParkPlaceUpperHatchStreetDublin2Ireland
WBPContactPersonSamParsonsBusinessDevelopmentDirectorAirportsEMEAP+44(0)7810305195F+44(0)1403272750Eepetersonarchalliancecom
PwC252VeerSavarkarMargShivajiParkDadar(West)Mumbai400208Indiawwwpwccomcapitalprojectsandinfrastructure
WBPContactPersonSotirisAPagdadisPhDGlobalAirportsLeaderCapitalProjectsampInfrastructurePracticeOffice+91(22)66691888Mobile+918879030655Esotirispagdadisinpwccom
14 ACI World Report ndash July 2012
AGDAssociatesLLC6425KingsLandingRoadAlexandriaVA22310UNITEDSTATESwwwagdassociatescom
WBPContactPersonMrAnthonyDockeryPresidentP(703)960-1443Etonydockeryagdassociatescom
ArchitecturalAllianceInternational400CliftonAveMinneapolisMN55403-3212UNITEDSTATESwwwarchalliancecom
WBPContactPersonMrEricPetersonPrincipalP(612)874-4100F(612)871-7212Eepetersonarchalliancecom
AviationSecurityConsultingInc7032TurwestonLaneCastlePinesCO80108UNITEDSTATESwwwavsecbiz
WBPContactPersonMsLoriBeckmanPresidentCEOP(303)663-3618F(303)663-3618ELbeckmanavseccom
AnalogicCorporation8CentennialDrivePeabodyMA01960UNITEDSTATESwwwanalogiccom
WBPContactPersonMrJDouglasDeihlSeniorDirectorBusinessDevelopmentP(978)326-4000F(978)977-6879Etonydockeryagdassociatescom
AVKConsulting5272LawtonAvenueOaklandCA94618UNITEDSTATESwwwavkconsultingcom
WBPContactPersonMsAnnKleinsorgPresidentP(510)530-5381F(510)530-0381Eavkcnsltsbcglobalnet
BMSGlobalLLC303ArthurStFortWorthTX76107UNITEDSTATESwwwbmscatcom
WBPContactPersonMrKenJenkinsVicePresident--EmergencyServicesP(817)820-7235Ekjenkinsbmsglobalaviationcom
ACI Welcomes New World Business PartnersContinued
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
13ACI World Report ndash July 2012
AviationMediaSovereignHouse26-30LondonRoadTwickenhamMiddlesexTW13RWUnitedKingdomwwwaviationmediaaero
WBPContactPersonJonathanLeeManagingDirectorAviationMediaP00442088317563
ACI Welcomes New World Business Partners
AviationMediaisanindependentbusiness-to-businesscommunicationscompanyItspecialisesintheproductionofglobalaviationmagazinesspecialpublicationsconferencesexhibitionsandeventswebsitesfortheglobalaviationindustryTheteamhasover40yearsofexperienceinallformsofmediaAviationMediarsquosportfolioofmagazinetitlesincludeRoutesNewsandAirlineFleetManagementandACIWorldrsquosAirportWorldAviationMediarsquoseventportfolioincludestheACIAirportEconomicandFinanceConferencevariouspastAirportCitiesWorldConferencesandExhibitionsACIEuropersquosRegionalAirportsConferenceandExhibitionSMARTAirportsandACIWorldrsquosAnnualGeneralAssemblies
BentleySystemsInternationalLimited2ndFloorBlock2ParkPlaceUpperHatchStreetDublin2Ireland
WBPContactPersonSamParsonsBusinessDevelopmentDirectorAirportsEMEAP+44(0)7810305195F+44(0)1403272750Eepetersonarchalliancecom
PwC252VeerSavarkarMargShivajiParkDadar(West)Mumbai400208Indiawwwpwccomcapitalprojectsandinfrastructure
WBPContactPersonSotirisAPagdadisPhDGlobalAirportsLeaderCapitalProjectsampInfrastructurePracticeOffice+91(22)66691888Mobile+918879030655Esotirispagdadisinpwccom
14 ACI World Report ndash July 2012
AGDAssociatesLLC6425KingsLandingRoadAlexandriaVA22310UNITEDSTATESwwwagdassociatescom
WBPContactPersonMrAnthonyDockeryPresidentP(703)960-1443Etonydockeryagdassociatescom
ArchitecturalAllianceInternational400CliftonAveMinneapolisMN55403-3212UNITEDSTATESwwwarchalliancecom
WBPContactPersonMrEricPetersonPrincipalP(612)874-4100F(612)871-7212Eepetersonarchalliancecom
AviationSecurityConsultingInc7032TurwestonLaneCastlePinesCO80108UNITEDSTATESwwwavsecbiz
WBPContactPersonMsLoriBeckmanPresidentCEOP(303)663-3618F(303)663-3618ELbeckmanavseccom
AnalogicCorporation8CentennialDrivePeabodyMA01960UNITEDSTATESwwwanalogiccom
WBPContactPersonMrJDouglasDeihlSeniorDirectorBusinessDevelopmentP(978)326-4000F(978)977-6879Etonydockeryagdassociatescom
AVKConsulting5272LawtonAvenueOaklandCA94618UNITEDSTATESwwwavkconsultingcom
WBPContactPersonMsAnnKleinsorgPresidentP(510)530-5381F(510)530-0381Eavkcnsltsbcglobalnet
BMSGlobalLLC303ArthurStFortWorthTX76107UNITEDSTATESwwwbmscatcom
WBPContactPersonMrKenJenkinsVicePresident--EmergencyServicesP(817)820-7235Ekjenkinsbmsglobalaviationcom
ACI Welcomes New World Business PartnersContinued
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
14 ACI World Report ndash July 2012
AGDAssociatesLLC6425KingsLandingRoadAlexandriaVA22310UNITEDSTATESwwwagdassociatescom
WBPContactPersonMrAnthonyDockeryPresidentP(703)960-1443Etonydockeryagdassociatescom
ArchitecturalAllianceInternational400CliftonAveMinneapolisMN55403-3212UNITEDSTATESwwwarchalliancecom
WBPContactPersonMrEricPetersonPrincipalP(612)874-4100F(612)871-7212Eepetersonarchalliancecom
AviationSecurityConsultingInc7032TurwestonLaneCastlePinesCO80108UNITEDSTATESwwwavsecbiz
WBPContactPersonMsLoriBeckmanPresidentCEOP(303)663-3618F(303)663-3618ELbeckmanavseccom
AnalogicCorporation8CentennialDrivePeabodyMA01960UNITEDSTATESwwwanalogiccom
WBPContactPersonMrJDouglasDeihlSeniorDirectorBusinessDevelopmentP(978)326-4000F(978)977-6879Etonydockeryagdassociatescom
AVKConsulting5272LawtonAvenueOaklandCA94618UNITEDSTATESwwwavkconsultingcom
WBPContactPersonMsAnnKleinsorgPresidentP(510)530-5381F(510)530-0381Eavkcnsltsbcglobalnet
BMSGlobalLLC303ArthurStFortWorthTX76107UNITEDSTATESwwwbmscatcom
WBPContactPersonMrKenJenkinsVicePresident--EmergencyServicesP(817)820-7235Ekjenkinsbmsglobalaviationcom
ACI Welcomes New World Business PartnersContinued
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
15ACI World Report ndash July 2012
BrownsteinHyattFarberSchreckLLP410SeventeenthStreetSuite2200DenverCO80202-4432UNITEDSTATESwwwbhfscom
WBPContactPersonMrMichaelMcGinnisShareholderP(303)223-1110F(303)223-1111Emmcginnisbhfscom
LieschAssociatesInc1340015thAvenueNMinneapolisMN55441UNITEDSTATESwwwlieschcom
WBPContactPersonMrHarrySummittVicePresidentP(763)489-3100F(763)489-3101Ehalsummittlieschcom
Peerless-AV2300WhiteOakCirAuroraIL60502UNITEDSTATESwwwpeerless-avcom
WBPContactPersonMsMeganFrohlichManagerTradeshowsampEventsP(630)375-5100F(630)820-8537Emfrohlichpeerless-avcom
InternationalAssociationofAirportDuty-FreeStores2025MStreetNWSuite800WashingtonDC20036-3309UNITEDSTATESwwwiaadfsorg
WBPContactPersonMrMichaelPayneExecutiveDirectorP(202)367-1184F(202)429-5154Empayneiaadfsorg
NFHTechnologyLLC22150ECostillaDrAuroraCO80016UNITEDSTATES
WBPContactPersonMrNimrodHalfonPresidentP(720)217-6541Enimrodhalfongmailcom
PoleStarUSA1000ElwellCourtSuite201PaloAltoCA94303UNITEDSTATESwwwPolestarUSAcom
WBPContactPersonMrDavidWenningVPSales-NorthAmericaP(413)531-2469F(413)567-0260EdavidwenningPolestarUSAcom
ACI Welcomes New World Business PartnersContinued
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
16 ACI World Report ndash July 2012
QuantumSecure100CenturyCenterCtSanJoseCA95112UNITEDSTATESwwwbhfscom
WBPContactPersonMsKristiCraseDirectorofVerticalMarketDevelopmentP(408)453-1008F(408)453-1009Ekcrasequantumsecurecom
SenstarInc13800CopperminePlace2ndFloorHerndonVA20171UNITEDSTATESwwwsenstarcom
WBPContactPersonLeslieLeclairMarketingManagerP(703)463-3088F(703)463-3089ELLecLairsenstarcom
SkyportDevelopmentCompany8231EPrenticeAveGreenwoodVillageCO80111UNITEDSTATES
WBPContactPersonMrDavidMostellerPresidentP(303)882-7000F(720)330-7601Emostellerskyportcocom
SAABSensisCorporation2101LStreetNWSuite350WashingtonDC20037UNITEDSTATESwwwsaabgroupcom
WBPContactPersonSusanGallagherP(703)406-7900F(703)406-7901Esuegsaabsensiscom
SNCLavalinIncAirportGroup1800-1075WGeorgiaStVancouverBCV6E3C9CANADAwwwsnclavalincom
WBPContactPersonMrNeilRaynorVice-PresidentAirportDevelopmentP(604)662-3555F(604)662-7688EneiLraynorsncLavaLincom
TrisonConsulting2520StRoseParkwaySuite115HendersonNV89074UNITEDSTATES
WBPContactPersonMrScottThompsonCEODirectorP(702)332-4096Escotttrisonconsultingcom
ACI Welcomes New World Business PartnersContinued
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
17ACI World Report ndash July 2012
Regional World Business Partner Contacts
ACI WBP AFRMrAliTounsiEmailatounsiaci-africaaeroWebsitewwwaci-africaaero
ACI WBP LACMrJavierMartinezEmailjmartinezaci-lacaeroWebsitewwwaci-lacaero
ACI WBP ASIA-PACMsAdaTseEmailadaaci-asiapacaerowbpaci-asiapacaeroWebsitewwwaci-asiapacaero
ACI WBP NAMsMonicaJMayEmailmmayaci-naorgWebsitewwwaci-naorg
ACI WBP EUR
MsYuliaPlyusninaEmailYuliaPlyusninaaci-europeorgWebsitewwwaci-europeorg
Watch Us on YouTubewwwyoutubecomAirportsCouncilWorld
Wefullyencouragememberstosubmitanyinterestingvideosofairports
orairportrelatedeventstouswhichwillmakeavailableonourYouTubeChannel
ContactBrentTaylor
WebsiteContentCoordinatorACIWorld
btayloraciaero
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
18 ACI World Report ndash July 2012
June
20-22June 21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain
July
16-19JulyICAO Regional Runaway Safety Seminar QuitoEcuador
August
27-29AugustACI Africa Annual Assembly Conference amp Exhibition LivingstoneZambia
September
5-7September2012 Airport Forum ASQ Forum AmericasJacksonvilleUSA
9-12September22nd ACI World ACI North America Annual General Assembly Conference amp ExhibitionCalgaryCanada
20-21September2012 Airport Forum ASQ Europe Asia Middle East AfricaIstanbulTurkey
October
17-19October Airport Leadership and Change Management Forum and ExhibitionLondonUnitedKingdom
November
10-13 November21st ACI-LAC Annual Regional Assembly Conference amp Exhibition PuertoVallartaMexico
26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands
ACIEVENTS
Foracompletelistofeventsvisitusonlineat
wwwaciaeroevents
FollowUsonTwitterACIWorld
ACITraining
LikeUsonFacebookwwwfacebookcomAirportsCouncilInternational
WatchUsonYouTubewwwyoutubecomAirportsCouncilWorld
VisitUsontheWebwwwaciaero
JoinourGrouponLinkedInlinkdinAirportsCouncilInternational
ACISOCIALMEDIA
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
19ACI World Report ndash July 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
20 ACI World Report ndash July 2012
wwwaciaero
2011World Airport Traffic Data
Published by ACI World PO Box 302 800 Rue du Square Victoria Montreal Quebec H4Z 1G8 Canada aciaciaero
Airports Council International2011 World Airport Traffic Statistics
Available in Excel Format
Turn 2011 airport traffic datainto insightful information
Receive a 15 discount if you order your dataset before 16 July
To order or for additional information please visit wwwaciaeropublications
or contact publicationsaciaero
The dataset covers airport traffic statistics for the 2011 calendar year for over 1400 airports in more than 150 countries by three thematic areas
- Passengers- Cargo (freight and mail) - Aircraft movements
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
21ACI World Report ndash July 2012
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
22 ACI World Report ndash July 2012
wwwaciaerotraining
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
23ACI World Report ndash July 2012
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
24 ACI World Report ndash July 2012
Airport World 2 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight FacilitationAirports Heathrow Denver amp SantiagoReport back Conference round-upPlus Airport carpets amp Moscowrsquos airport city
Follow us on
Click hereto view
online version
wwwairport-worldcom
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220
25ACI World Report ndash July 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to
order your copy of theACI Annual World Airport
Traffic Statistics (2011 dataset in EXCEL)
Click to download your copy of the
ACI Statistics Manual A practical guide addressing
best practice
Published byACI World
Editors
James RoachManager Communications
jroachaciaero +1 514 373 1226
Brent TaylorWebsite Content Coordinator
btayloraciaero +1 514 373 1220