Introduction

Customers want you to deliver on time in full at lowest possible cost and to the highest possible quality. Nothing is more important than making a delivery promise to a customer and then keeping it. This course shows how to ensure that the right tools, techniques, processes and people are employed to support meeting 98% of all customer request dates and 100% of all promise dates to the right quality and at lowest possible cost - thus optimising your supply chain. Good tools means demand management, master scheduling and vendor management. Continuous improvement means Lean and Six Sigma. Good people means demand managers, master schedulers and vendor managers. Being make-to-stock, make-to-order or assemble-to-order means using the right systems and processes to manage these different policies, with the right models. We show how to determine the right flexibility strategy. Finally the company needs to pull all this together into an Integrated Business Leadership (IBL).

Course Programme

▪ Introduction to World Class Supply Optimisation ▪ Demand Planning and Demand Management ▪ Master Scheduling, MRP and CRP ▪ Vendor Management ▪ Performance Measures ▪ Reducing inventory through Lean and Six Sigma ▪ Link to IBL

Who needs to attend

Directors and managers involved in implementing a World Class Supply Chain. Hence all marketing, sales, finance, supply chain management and customer services teams. It is particularly useful for those wanting to implement a new and improved supply side planning and execution process.

What the company will gain

Companies that improve their planning and execution process will dramatically improve its customer service and ability to meet its plans. It will do so with less inventory and at lower total cost. It will give the company a significant competitive edge, ensuring its security in the market place. Fundamentally it will get control of its supply chain.

What the delegate will learn

We will equip the delegates to have a comprehensive understanding of best practice principles behind World Class Supply Chain Optimisation. They will then be fully enabled to improve and manage the supply chain management process within the company and contribute to its improvement. They will understand how the tools and techniques should operate, and then how to apply them when they get back to their place of work. We encourage them to find ways where they can practically save the cost of the course by a factor of ten.

World Class Supply Chain Optimisation Delivering to the customer what they want and when they want it - optimally

2 days

Sales Forecasting and Demand

Management

A key input to the Master Schedule is a realistic statement of demand. The course outlines the best practice approach to getting a consensus forecast from sales and marketing. It also shows how to manage the fact that the forecast will be wrong through having a strategy for flexibility and a process for managing unforecast demand.

Master Production Scheduling

We outline what master scheduling is and how to apply it successfully to the company. We detail how to balance the requirements of excellent customer service levels, provide stability to the supply chain and manage the levels of inventory. An ERP system will translate the requirements of the master schedule into the requirements for the raw materials and manufactured parts. We demonstrate how to manage this effectively and how to manage different environments - make-to-stock, make-to-order and configure-to-order.

Lean Tools and Techniques

A low cost effective supply chain benefits form using lean tools and techniques like 5 ‘S’, SMED and value stream mapping. We will show how to use these techniques to make for an effective supply chain. You can turn make-to-stock strategies into make-to-order strategies.

Execution of the plan - Make and Buy

We show how to create a strategic plan for sourcing from outside suppliers and create a partnership that strips out non-value added activities. We will also show how to control the link to the factories through work-to-lists and Kanbans.

Link to Integrated Business Leadership

Finally we show how our Integrated Business Leadership (Advanced SOP) process brings together one set of numbers to deliver the strategy, manage inventory and reduce lead times. We show how to extend this across the supply chain to create an integrated low cost supply chain.

Course Leader

Richard Watkins has specialised in helping with the understanding and implementation of Integrated Business Leadership since 1991. In 2002 he became a founder member of The Delos Partnership Limited. Education assignments have included providing public and in-house education to senior management and middle management groups on Integrated Business Leadership, Sales Forecasting, Supply Chain Management, Lean and Agile tools and techniques, Performance Management and Data Accuracy. These assignments have been supplemented with consulting support in implementing new processes and systems in order to help clients achieve World Class customer service at lowest total cost. Richard was part of an implementation team at ICI Agrochemicals (now Syngenta) who achieved Class ‘A’ in implementing a global sales and operations planning process. All clients have seen significant business benefits in improved customer service, inventory and profitability. He has worked with many companies from a wide variety of industry sectors including Cray Valley (part of the Total Group), Messier Dowty, BAE Systems, GlaxoSmithKline, BNFL, Beatson Clark, Syngenta, Synthomer, CAV Aerospace, Associated British Foods, Cooper Bussmann, Rizla Ltd., Schlumberger, Yoplait, Scapa Tapes, Ministry Of Defence, Sanofi-Aventis, Quest International and Levi Strauss.

Contact Hellie Dullehan on: T: +44 (0) 1789 450568 E: helliedullehan@delospartnership.com - www.delospartnership.com