Workshop HR Analytics in SSC - 3rd CEE Strategic SSC...
Transcript of Workshop HR Analytics in SSC - 3rd CEE Strategic SSC...
![Page 1: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/1.jpg)
Workshop
HR Analytics in SSC
Sjoerd van den Heuvel
Eva Reuling
![Page 2: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/2.jpg)
![Page 3: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/3.jpg)
Welcome!
Eva ReulingDirector Institute for Labor and Organization
University of Applied Sciences Utrecht
Sjoerd van den HeuvelPeople Analytics Researcher and lecturer
University of Applied Sciences Utrecht
![Page 4: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/4.jpg)
What will we be doing?
Introduction into People Analytics
Logic
Absenteeism
Employee turnover
Job performance
Measures and Analytics
Analytics principles
Predictive analytics
Process
![Page 5: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/5.jpg)
What will we be doing?
Developing your People Analytics question
Conceptual modeling
Debating
![Page 6: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/6.jpg)
“The higher the number
of people going to the
beach, the more the sun
will shine”
What is HR Analytics (and especially…what not)?
![Page 7: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/7.jpg)
“We should invest in X,
because then Y
decreases”
0
2
4
6
8
0
2
4
6
8
YZX
Y
Z
X
Y X
X Y
X Y
What is HR Analytics (and especially…what not)?
![Page 8: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/8.jpg)
“the systematic identification
and quantification of the
drivers of business outcomes,
with the purpose of making
better decisions.”
Understanding
Explaining
Predicting
What is HR Analytics (and especially…what not)?
![Page 9: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/9.jpg)
HR Analytics
Workforce analytics
Talent analytics
…
People
Analytics
What is HR Analytics (and especially…what not)?
![Page 10: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/10.jpg)
What strategic People
Analytics question would
you like to answer in your
organization?
![Page 11: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/11.jpg)
Logic of absenteeism
![Page 12: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/12.jpg)
Logic of absenteeism
Absenteeism is any
failure to report for or
remain at work as
scheduled, regardless
of reason.Versus
![Page 13: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/13.jpg)
Logic of absenteeism
13
![Page 14: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/14.jpg)
Logic of absenteeism
Generally 5 categories:
Personal Illness
Family-Related Issues
Entitlement Mentality
Stress
Personal Needs
14
Causes Absenteeism Consequences
Source of data: “2007 CCH Unscheduled Absence
Survey,”Human Resources Management Ideas &
Trends 664 (October 10, 2007).
![Page 15: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/15.jpg)
Logic of absenteeism
Generally 4 categories:
Cost of payments for non-work time of absentees
Cost of managing absenteeism problems
Cost of time of replacement workers
Cost of reduced work quantity or quality
15
Indirect costs versus direct costs
Causes Absenteeism Consequences
![Page 16: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/16.jpg)
Logic of absenteeism
16
Others perform work? Process stopped? Activities delayed / missed?
Causes Absenteeism Consequences
![Page 17: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/17.jpg)
Logic of employee turnover
![Page 18: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/18.jpg)
Logic of employee turnover
Average turnover rate?
Consequences?
18
![Page 19: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/19.jpg)
Logic of employee turnover
19
Employee separation,
also called employee
turnover, is the
situation where an
employee permanently
leaves an organization.
![Page 20: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/20.jpg)
Logic of employee turnover
20
Quantity Quality Cost
![Page 21: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/21.jpg)
Voluntary versus involuntary
Logic of employee turnover
21
On which one should you focus?
![Page 22: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/22.jpg)
Functional versus dysfunctional
Logic of employee turnover
22
![Page 23: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/23.jpg)
Logic of employee turnover
23
Costs are easily
100% to 250%of departing person’s salary,
depending on the employee’s skill
and level of responsibility.
Computing turnover
rates
Number of turnover incidents per period
───────────────────────── ×100
Average work force size
![Page 24: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/24.jpg)
Exit interview
Administrative time
Separation pay
Unemployment tax
Pension and benefit payouts
Supplemental unemployment benefits
Severance pay in lieu of bonus
Accrued vacation and sick pay
Lawsuits by aggrieved employees
Logic of employee turnover
24
Separation costs Replacement costs Training costsLost productivity & Lost
business
* Some costs may not be applicable, depending on the type of turnover (i.e. voluntary quits, for cause dismissals,
involuntary layoffs). See table 4-1 for overview. Type of costs may also differ per country, due to e.g. legislation.
![Page 25: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/25.jpg)
Communication of job availability
Pre-employment administrative functions
Entrance interviews
Testing
Staff meetings
Travel/moving expenses
Post-employment acquisition and dissemination of information
Employment medical exams
Rehiring of former employees
Logic of employee turnover
25
Separation costs Replacement costs Training costsLost productivity & Lost
business
* Some costs may not be applicable, depending on the type of turnover (i.e. voluntary quits, for cause dismissals,
involuntary layoffs). See table 4-1 for overview. Type of costs may also differ per country, due to e.g. legislation.
![Page 26: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/26.jpg)
New employee orientation literature and activities
Formal training
Instruction by experienced employee
Logic of employee turnover
26* Some costs may not be applicable, depending on the type of turnover (i.e. voluntary quits, for cause dismissals,
involuntary layoffs). See table 4-1 for overview. Type of costs may also differ per country, due to e.g. legislation.
Separation costs Replacement costs Training costsLost productivity & Lost
business
![Page 27: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/27.jpg)
Performance differences between leavers and their replacements
Cost of additional overtime to cover the vacancy
Cost of additional temporary help
Wages and benefits saved due to the vacancy (so subtract these!)
Cost of reduced productivity while the new employee learns the job
Cost of lost productive time due to low morale of remaining employees
Cost of lost customers, sales, and profits due to the departure
Cost of additional (related) employee departures
Logic of employee turnover
27
Separation costs Replacement costs Training costsLost productivity & Lost
business
* Some costs may not be applicable, depending on the type of turnover (i.e. voluntary quits, for cause dismissals,
involuntary layoffs). See table 4-1 for overview. Type of costs may also differ per country, due to e.g. legislation.
![Page 28: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/28.jpg)
Logic of job performance
![Page 29: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/29.jpg)
Logic of Job performance
29
Pivotal talent pools
are talent pools that
have the greatest
strategic impact
![Page 30: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/30.jpg)
Logic of Job performance
30
![Page 31: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/31.jpg)
Logic of Job performance
31
![Page 32: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/32.jpg)
Logic of Job performance
32
![Page 33: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/33.jpg)
Logic of Job performance
33
![Page 34: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/34.jpg)
Logic of Job performance
34
![Page 35: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/35.jpg)
Logic of Job performance
Nature of job:
autonomy and
discretion
Relative value of
variations in
performance to
the organization
![Page 36: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/36.jpg)
What does the conceptual
model look like for your
strategic People Analytics
question?
![Page 37: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/37.jpg)
Measures and Analytics
![Page 38: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/38.jpg)
6Actions
5Insights
4Analytics
3Metrics
2Data
1Opinion
Measures and Analytics
![Page 39: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/39.jpg)
Measures and Analytics
39
![Page 40: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/40.jpg)
Measures and Analytics
40
Time lags Levels of analysis Causal ordering
1 Schweiger, D. M., & DeNisi, A. S. (1991).
Communication with employees following a
merger: A longitudinal field experiment. Academy
of Management Journal, 34(1), 110–135.
![Page 41: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/41.jpg)
Measures and Analytics
41
6,7 7
Company A Company B
Time lags Levels of analysis Causal ordering
![Page 42: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/42.jpg)
Measures and Analytics
42
3 8 9 7 7 7
6,7 7
Company A Company B
Time lags Levels of analysis Causal ordering
![Page 43: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/43.jpg)
Measures and Analytics
43
3 8 9 7 7 7
6,7 7
Company A Company B
Time lags Levels of analysis Causal ordering
![Page 44: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/44.jpg)
Measures and Analytics
Church of the Flying Spaghetti Monster Pastafarianism
44
Somalia has "the highest number of pirates and the lowest carbon
emissions of any country"
Time lags Levels of analysis Causal ordering
![Page 45: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/45.jpg)
Temporal priority
Concomitant variation
Elimination of other plausible alternatives
Measures and Analytics
45
Time lags Levels of analysis Causal ordering
![Page 46: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/46.jpg)
Measures and Analytics
46
![Page 47: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/47.jpg)
Bron: Eric Siegel, Predictive Analytics
Measures and Analytics
Decision three
Regression formula
Algorithm
…
Step 1
Collecting data
Step 2
Learning from data
Step 3
Creating predictive
model
Step 4
Collecting individual
characteris-tics
Step 5
Applying
Predictive model
o Correlation (mwa..)
o Regression
o Causality
o Cluster analysis
o …
![Page 48: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/48.jpg)
Measures and Analytics
Who: 150 employees
Goal: improve productivity
Means: training12%!
![Page 49: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/49.jpg)
Measures and Analytics
Costs of training per employee: €5000,-
So, total costs: €750.000,-
Average productivity increase: €5600,-
So, total productivity increase: €840.000,-
So, benefits – costs: €90.000
Return on investment: 12%
1. Leadership profile of manager
2. General engagement of employee
3. Tenure function
4. Temporary or permanent contract
5. Amount of training hours
300%
30 employees
• €20.000 increase
• Total: €600.000,-
120 employees
• €2.000 increase
• Total: €240.000,-
Effectivity of training determined by:
€5000,-
€150.000
€20.000
€600.000
€450.000
![Page 50: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/50.jpg)
Loose the responsibility for reporting
Interns are no game changers
Step outside of your domain; focus on crucial business challenges
Know your languages (business, statistics, consultancy, IT, …)
Start with modelling (and conceptualizing and operationalizing)
From lobbying (begging?) to pro-actively generating appetite
From producing decisions to challenging insights
Process
![Page 51: Workshop HR Analytics in SSC - 3rd CEE Strategic SSC ...budapest.ceessc.com/wp-content/uploads/2017/05/Sjoerd_Eva_HR_Analytics_CEE_strategic...Bron: Eric Siegel, Predictive Analytics](https://reader033.fdocuments.net/reader033/viewer/2022042017/5e75ba4920b8e8571e4fa5ac/html5/thumbnails/51.jpg)
Thank you for your participation!
Sjoerd van den Heuvel
Eva Reuling