Workplace Violence Prevention
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Transcript of Workplace Violence Prevention
Workplace Violence Prevention Workplace Violence Prevention
Presented by:
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What Is Workplace Violence?What Is Workplace Violence?
Workplace violence is any physical assault, threatening behavior, or verbal abuse occurring in the work setting
Workplace ViolenceWorkplace Violence Violence is a leading cause of workplace Violence is a leading cause of workplace
fatality, resulting in 856 deaths in fatality, resulting in 856 deaths in 1997(BLS)1997(BLS)
The most common type of workplace The most common type of workplace fatality is a shooting during the robbery of fatality is a shooting during the robbery of a retail, service or transportation workera retail, service or transportation worker
Risk FactorsRisk Factors Contact with the publicContact with the public Exchange of moneyExchange of money Delivery of passengers, goods, or servicesDelivery of passengers, goods, or services Having a mobile workplace such as a Having a mobile workplace such as a
taxicab or police cruisertaxicab or police cruiser
Risk Factors (Cont’d)Risk Factors (Cont’d) Working alone or in small numbersWorking alone or in small numbers Working in high crime areasWorking in high crime areas Working late, at night, or during early Working late, at night, or during early
morning hoursmorning hours Guarding valuable property or possessionsGuarding valuable property or possessions Working in a high stress environmentWorking in a high stress environment
Occupational Safety and Health ActOccupational Safety and Health Act
The OSH Act of 1970 mandates that, in addition to compliance with hazard-specific standards, all employers have a general duty to provide their employees with a workplace free from recognized hazards likely to cause death or serious physical harm. This includes the prevention and control of the hazard of workplace violence
OSHA will rely on Section 5 (a)(1) of the OSH Act (the “General Duty Clause”) for enforcement authority
RecommendationsRecommendations Educational tool to help keep your employees Educational tool to help keep your employees
safe safe
- design, select, and implement workplace - design, select, and implement workplace violence prevention programs violence prevention programs
- tailored to meet the specific needs and risk - tailored to meet the specific needs and risk factors in their workplacefactors in their workplace
Violence Prevention Program ElementsViolence Prevention Program Elements Management Management
Commitment and Commitment and Employee Employee InvolvementInvolvement
Worksite AnalysisWorksite Analysis
Hazard Prevention Hazard Prevention and Controland Control
TrainingTraining EvaluationEvaluation
Management CommitmentManagement Commitment Create and share a policy of violence Create and share a policy of violence
preventionprevention Take incidents seriouslyTake incidents seriously Outline a security planOutline a security plan Assign responsibility, authority and Assign responsibility, authority and
resourcesresources
Management CommitmentManagement Commitment Hold employees accountableHold employees accountable Encourage prompt reporting and trackingEncourage prompt reporting and tracking Encourage employees to get involved and Encourage employees to get involved and
make recommendationsmake recommendations
Management CommitmentManagement Commitment
Make sure employees who report Make sure employees who report problems or experience an incident are problems or experience an incident are not punished or discriminated againstnot punished or discriminated against
Work with others to improve securityWork with others to improve security- police- police
- landlords- landlords
- employer associations- employer associations
Employee InvolvementEmployee Involvement
Participate in surveys and offer Participate in surveys and offer suggestionssuggestions
Assist in security analysis and inspectionAssist in security analysis and inspection Help evaluate prevention and control Help evaluate prevention and control
measuresmeasures Train other employeesTrain other employees Share on-the-job experiences with other Share on-the-job experiences with other
employeesemployees
Worksite Hazard AnalysisWorksite Hazard Analysis
Step-by-step, common sense look at Step-by-step, common sense look at the workplace to find existing and the workplace to find existing and potential hazards. potential hazards.
- review records and past incidents- review records and past incidents
- workplace security analysis- workplace security analysis
- periodic safety audits- periodic safety audits
Prevention StrategiesPrevention Strategies Reduce the risk of robbery by:Reduce the risk of robbery by:
increasing the effort that the increasing the effort that the perpetrator must expendperpetrator must expend
increasing the risks to the perpetratorincreasing the risks to the perpetrator reducing the rewards to the perpetratorreducing the rewards to the perpetrator
Hazard Prevention and ControlHazard Prevention and Control
Engineering controls and workplace Engineering controls and workplace adaptationadaptation
Administrative and work practice Administrative and work practice controlscontrols
Post incident responsePost incident response
Engineering ControlsEngineering Controls Door detectors, Door detectors,
buzzersbuzzers AlarmsAlarms Bullet resistant Bullet resistant
barriersbarriers
Visibility and Visibility and lightinglighting
Drop safesDrop safes Video surveillanceVideo surveillance Height markersHeight markers
Administrative and Work Practice Administrative and Work Practice ControlsControls
Integrate violence prevention into daily Integrate violence prevention into daily proceduresprocedures
Minimal cash in registerMinimal cash in register Emergency procedures, systems of Emergency procedures, systems of
communicationcommunication Procedures to use barriers & enclosuresProcedures to use barriers & enclosures Increase staffing at high risk Increase staffing at high risk
locations/timeslocations/times
Administrative and Work Practice Administrative and Work Practice ControlsControls
Lock delivery doorsLock delivery doors Establish rules for workers leaving facilityEstablish rules for workers leaving facility Lock doors when not open, procedures for Lock doors when not open, procedures for
opening and closingopening and closing Limit accessLimit access Adopt safety procedures for off-site workAdopt safety procedures for off-site work
Post Incident ResponsePost Incident Response Get medical care for injured victimsGet medical care for injured victims Report to police and other authoritiesReport to police and other authorities Inform managementInform management Secure the premises - safeguard evidenceSecure the premises - safeguard evidence Prepare incident report immediatelyPrepare incident report immediately Arrange appropriate psychological Arrange appropriate psychological
treatment for victimstreatment for victims
TrainingTraining Ensure that all staff are aware of security Ensure that all staff are aware of security
hazards and protective procedureshazards and protective procedures WorkersWorkers
potential riskspotential risks operational proceduresoperational procedures use of security measuresuse of security measures behavioral strategiesbehavioral strategies incident responseincident response emergency actionemergency action
TrainingTraining Supervisors, managers and security Supervisors, managers and security
personnelpersonnel
- same training as all other workers- same training as all other workers
- additional training to help them - additional training to help them recognize, recognize, analyze and establish analyze and establish controlscontrols
EvaluationEvaluation RecordkeepingRecordkeeping
InjuriesInjuries IncidentsIncidents Hazard analysesHazard analyses Recommendations from police, consultants, Recommendations from police, consultants,
employeesemployees Hazard correctionHazard correction Training and safety meetingsTraining and safety meetings
EvaluationEvaluation Review the results of safety auditsReview the results of safety audits Review post incident reportsReview post incident reports Review minutes from safety meetingsReview minutes from safety meetings Analyze trends in incidents, injuries, etc...Analyze trends in incidents, injuries, etc... Consult with employees before & after Consult with employees before & after
worksite changesworksite changes Update information on violence prevention Update information on violence prevention
strategiesstrategies
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29 CFR 1910 (General Industry) 29 CFR 1904 (Injury & Illness Recordkeeping)
29 CFR 1926 (Construction) 29 CFR 1915 (Shipyards)
29 CFR 1928 (Agriculture) 29 CFR 1918 (Longshoring)
29 CFR 1917 (Marine Terminals) 29 CFR 1919 (Gear Certification)
Plus the following compliance tools: 30 Written Plan Templates
68 Training PowerPoint’s (English & Spanish) 48 Inspection Forms
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