Workplace to Zero? Global Mobility Network Seminar 30 Sep 2009

Dr. Kjetil Kristensen

COLLABORATIONGLOBAL MOBILITY NETWORK SEMINAR: WORKPLACE TO ZERO?

© Kristensen Consulting 2009

Image: Microsoft

This is the Workplace

2© Kristensen Consulting 2009

CollaborationCollaboration –– RationaleRationale

“Firms come into being in order to enable humanbeings to achieve collaboratively what they could notachieve alone. If one accepts this as the true purposeof any organization, then the main focus ofexecutives’ attention should be on how to fostercollaboration within their companies”

Hansen & Nohria, MIT MR 2004

© Kristensen Consulting 2009 3

The Big PictureThe Big Picture

“The only thing that gives an organization a competitiveedge… is what it knows, how it uses what it knows, andhow fast it can know something new”

Laurence Prusak, IBM

“If only HP knew what HP knows, we would be three timesas profitable”

Lew Platt, former HP CEO

The majority of work is collaborativeKnowledge: 60-80 % of our time is spent on interactions

Trend: Portion of interactions growing [Gartner, McKinsey]

Technology plays an increasingly important roleReducing the cost of interactions

Making it easier to find relevant knowledge and experts

New perspectives on knowledge and competitivenessPossible to achieve a quantum leap in productivity

The million dollar question is – how to do this?


Communication and Collaboration ActivitiesCommunication and Collaboration Activities

* Thomas J. Allen: Architecture and Communication among Product Development Engineers.California Management Review, Special Issue on Workplace Design. Vol. 49, No. 2, 2007.


Type* Description

Type I Coordination: Communication to coordinate the work

Type II Information: Communication to maintain staff knowledge of newdevelopments in their areas of specialization

Type III Inspiration: Communication to promote creativity

Evaluateopportunities

for collaboration

Spot barriers tocollaboration

Tailorcollaboration

solutions

Figure: Morten T. Hansen: Collaboration, Harvard Business Press, 2009.

Basic Performance DimensionsBasic Performance Dimensions

Efficiency ( )

Effectiveness ( )

Activity(Ak)

O

G

R

I

I: InputO: OutputG: GoalR: Resources


Source: O’Donnell and Duffy, 2001

Type I: CoordinateType II: InformType III: Inspire



Efficiency ( )

Effectiveness ( )

Activity(Ak)

O

G

R

I




Make sure youknow what youwant to achieve




Efficiency ( )

Effectiveness ( )

Activity(Ak)

O

G

R

I




Make sure youknow what youwant to achieve

“There is nothing quite so useless as doing withgreat efficiency that which should not be done at all.”

- Peter Drucker



Images: Microsoft, Arch+, ESA

Things you can’t do anywhere else?Things you can’t do anywhere else?


Knowledge Discovery

Activity Space

Team Setup

Knowledge Worker 2.0 RequirementsKnowledge Worker 2.0 Requirements

© Kristensen Consulting 2009

Personal Workview

Management Overview

Real Time Collaboration

From the EU project

10

Statements for Reflection and DiscussionStatements for Reflection and Discussion

The current trend where the office is optimised for efficiency...

...is rapidly making the office obsolete because...

...the things you can achieve in the office you can achieve, oftenequally well or even better, in other contexts, and...

...the office starts at an efficiency disadvantage due to...

...logistics and commuting times, and because...

...it comes with a hefty price tag, e.g. compared to One Alfred Place.

The only viable long term value proposition for the office...

...is therefore one that reinstates the workplace as a place where youdo things you can’t do anywhere else...

...which enables new levels of knowledge worker effectiveness...

...or one where the efficiency gains offset the additional cost of theoffice compared to alternative solutions.


Kjetil Kristensen, PhD

Kristensen ConsultingBeddingen 8, Aker BryggeCentral Business DistrictN-0250 OSLO, NORWAY

E-mail [email protected] www.kristensenconsulting.com

Office +47 22 82 36 44Mobile +47 92 61 50 08

Blog www.collaborationperspectives.comTwitter www.twitter.com/k_kristensenWeb www.kristensenconsulting.com

mailto:[email protected]

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Workplace to Zero? Global Mobility Network Seminar 30 Sep 2009

Technology

Transcript of Workplace to Zero? Global Mobility Network Seminar 30 Sep 2009