Workplace Psychosocial Practice in Canada (Ontario) · 2019-12-19 · Attempt to validate 13...
Transcript of Workplace Psychosocial Practice in Canada (Ontario) · 2019-12-19 · Attempt to validate 13...
Workplace Psychosocial Practice in Canada (Ontario)
John Oudyk & Ted HainesOctober 18, 2019
Canadian (Ontario) Context:
• Canada has 14 legal jurisdictions each with different labour laws
• In Ontario there is a legal requirement to have a violence and harassment policy & response system
• No legal requirement to assess psychosocial workplace hazards• Until recently only acute post‐traumatic stress disorder (PTSD) is recognized by workers’ compensation – as of January 2018 Ontario now compensate for chronic stress claims but only if the workplace is the “predominant cause”
• January 2013 – voluntary CSA standard on psychological H&S in the workplace – rumour that ISO asking Canada to chair committee to establish standard?
CSA Standard Z1003-13
http://shop.csa.ca/en/canada/occupational‐health‐and‐safety‐management/cancsa‐z1003‐13bnq‐9700‐8032013/invt/z10032013/?utm_source=redirect&utm_medium=vanity&utm_content=folder&utm_campaign=z1003
Requires worker participation and senior management commitment – but it is a voluntary standard
Vision A workplace that promotes workers’ psychological well‐being and allows no harm to workers mental health...
Key Drivers
Risk Management Excellence & sustainabilityRecruitment & RetentionCost Effectiveness
Strategic pillars
Prevention (1°) Promotion (2°) Resolution (3°)
Psychological& social support
Growth and development
Engagement
Psychological demands
Protection of physical safety
Workload management
Civility and respect
Psychologicalprotection
Involvement and influence
Clear leadership & expectations
Work/life balance
Recognition and reward
Organizational culture
Guarding Minds @ Work:
https://www.guardingmindsatwork.ca/info/index
Attempt to validate 13 factors:
Validation of the Guarding Minds @ Work Survey: A Tool for Assessing Psychosocial Factors in the Workplace Aleka MacLellan1, Dan Bilsker2, Merv Gilbert2, E. Kevin Kelloway1
1Saint Mary's University, Halifax, Nova Scotia, Canada, 2Simon Fraser University, Burnaby, British Columbia, Canada
… found that a four‐factor structure provided a good fit for the data:1. work environment, 2. supervisor support, 3. workload management, and 4. psychological health factors
http://spact.pt/research/proceedings/%5B2016%5D%2012th%20EAOHP%20Athens.pdf
https://www.iso.org/standard/64283.html
Public discussion:
https://www.ccohs.ca/topics/wellness/mentalhealth/
Is the solution to a high rate of accidents to train more people in first aid?
Psychology
focus on what’s going on between the ears
Psychosocial
focus on the interaction between the social environment and the person
Differing Perspectives:
Prevention Framework
prevention level
Intervention levelsindividual group
(dept/shift/team)organizational economic sector societal
primary (1°) prevention (at the source)
coping and appraisal skills
(resiliency)
same as organizational but
more personal
changing the culture, climate, work structure &
organization
inherent stressors associated with the type of work
recognition –CSA standard;
legislation; attitudes
secondary (2°) prevention (along the path)
wellness, relaxation techniques
(mindfulness)
same as organizational but
operationalized
awareness, Mental Health
1st Aid, screening (surveys)
training, debriefing procedures,
support activities
media profile,legislation,
enforcement, early detection
servicestertiary (3°) prevention (at the worker)
therapy, counselling, medication,
support
same as organizational but with more personal
supports
EAP, WSIB/WSIAT recognition,
Return to Work
societal recognition of
inherent risk and appropriate
supports
availability of mental health
support services,legislation & enforcement
Mental Injury Tool (MIT) Group:• OHCOW had been measuring workplace stress as a part of IAQ investigations since 1991 and with Firefighters since 1997
• The Mental Injuries Tool group was established in 2009 out of a stakeholder sub‐committee of worker representatives and the Occupational Health Clinics for Ontario Workers who were charged with “supporting worker representatives in taking action on prevention and workers’ compensation”.
• This sub‐committee held a workshop in 2010 to select projects which could be developed jointly to address common concerns. The topic which received the most interest was mental injuries (workplace psychosocial risk factors; recognition & compensation for mental injuries).
10 yrs!
MIT Tools:• Website http://www.ohcow.on.ca/mental‐injury‐toolkit.html• Guide (90+ pages)• Survey• You‐Tube videos• Posters, cards• [training materials]*• [mini‐MIT: shorten the 90+ page guide for workplaces]*• App http://www.ohcow.on.ca/measure‐workplace‐stress.html• Webinar http://www.ccohs.ca/products/webinars/workplace_stress/• Online survey administration app
… we still have our old app …
• In partnership with the CCOHS, we’ve created an app that allows you to do the survey and have your own personal score using the Danish population reference data
• 7000+ downloads to date (since Oct/14)
https://www.ohcow.on.ca/measure‐workplace‐stress.html
App downloads
Average: 134 downloads per monthTotal downloads: 6827 (to Dec/18)
17
Web‐app using 2019 Canadian population reference data
New App coming soon based on:
Personal edition StressAssess Web‐App users:
• From November 2017 to April 26 2019:• 3309 accesses logged• 2228 began survey• 2217 completed survey• 421 volunteered results to “National Database”
• Volunteered results (on average) worse scores than Canadian average• Single volunteered responses from: Columbia, Estonia, Mexico, Pakistan, Poland, Portugal, Thailand, Tunisia
• Multiple responses from: 2 from New Zealand; 6 from US
Using 2019 Canadian population reference data
Workplace Edition:
StressAssess Workplace edition users:
From November 2017 to May 7, 2019:• set up an account: 720• validated account: 620• updated since Jan1/19: 121• surveys created: 176• accounts with deployed survey(s): 65
(may have deployed more than 1 survey)
• accounts with deployed survey(s) since Jan 1/19: 19• asked for OHCOW involvement: about 15‐20
How do we do it in a workplace?
1. Get buy‐in (workers, (management), establish steering committee)
2. Recruit a coordinator/champion in each unit (knowledgeable and motivated)
3. Administer survey (define units, collect e‐mail lists, Dilman’s 5 contact survey administration, automated report production, identify top issues)
4. Begin dialogue to improve issues (focus groups discussing results, brainstorming ideas for improvement)
25
participation/ownership
History of participation:
• originally (2012‐2015) union driven• after the CSA standard and media mental health attention, management curiosity (2016‐2018)
• now (2019+), management requests
Perspectives/Stages/Focus:
early: violence prevention, regulatory compliance
awareness: mental health/stigma reduction (affect attitudes)
risk assessment/management: evaluate and manage psychosocial factors
organizational development: optimization/ innovation
The Positive Side of Occupational Health Psychology, edited by Christensen, Saksvik & Karanika‐Murray, Springer International Publishing AG, 2017
… the future?