Working@Duke March, 2010 Issue

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6 7 BORROW AND SAVE Many Duke employees use the Duke library system, which saw a borrowing increase of 16 percent from 2008 to 2009. 3 SUSTAINABLE DUKE Help reduce Duke’s carbon footprint by participating in a new “to-go” food container program through Dining Services. This paper consists of 30% recycled post-consumer fiber. Please recycle after reading. 2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing 2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters WORKPLACE FIGURES Check out Duke By The Numbers, a new feature that highlights workplace facts and figures. This month, we cover the tenure of Duke employees. L isa Anderson doesn’t have cancer, but she’s fighting it. After the death of four grandparents from cancer and her mother’s breast cancer diagnosis, Anderson enrolled in clinical trials at Duke to help researchers find better ways to diagnose and cure the deadly disease. Determined to do all she could to help, she participated in a study to learn how women respond to the drug Tamoxifen to treat breast cancer and has rolled up her sleeves each year to give blood for research studies. “I participate in clinical trials not only for my own health, but to provide help to others,” said Anderson, 48, a clinical trials assistant II in the Department of Anesthesiology. “If I could have done it when I was younger, who knows how many more lives might be saved?” Anderson is one of hundreds of Duke employees who take time from their private lives to participate in Duke clinical trials, rigorous scientific studies that use volunteers to test treatments, drugs and devices to improve patient care. Duke is a powerhouse for clinic trials research and is home to the Duke Clinical Research Institute, the world’s largest academic clinical research organization that coordinates large, multi-site trials. Duke researchers offer more than 4,000 clinical trials at Duke every year. Trials span scores of specialties, from cancer services and sleep disorders to diet and fitness, mental health and more. “The only way to know if a new idea in healthcare is better than the current approach is to study that idea in people,” said Dr. John Falletta, senior chair of the Institutional Review Board, which reviews Duke’s clinical trials. “If we do this carefully, we can build on the answer as a firm foundation for the next set of questions. Duke is poised to do this better than many because we have people who are capable of asking rigorous questions and designing a carefully structured research study.” To attract participants, many clinical trials offer payment for participation-related expenses, but most individuals volunteer because trials may benefit their own health and allow them to participate in scientific discovery at Duke. Committed to Research Elaine Ray, a staff specialist at Duke, has exercised every day for more than a year as part of a long-term study of cardiovascular benefits of aerobic and weight training exercise. Ray enrolled in the study to get a leg up on exercise. “There is no way I’d be exercising at this intensity if it hadn’t been for the clinical trial,” she said. During the initial yearlong study, Ray reported each morning to the Center for Living, where she lifted weights or walked briskly on the treadmill to boost her heart rate. As she walked, a small wrist monitor collected data on how fast her heart pumped. At each weight machine, she punched in a personal code to track how much, how often and how fast she lifted. Periodically, she reported for stress tests, blood draws or other simple tests for the study called STRRIDE (Studies Targeting Risk Reduction Interventions through Defined Exercise). “There isn’t a lot of data about the benefits of resistance training and whether it provides any benefits related to cardiovascular health,” said Leslie Willis, an exercise physiologist who has tracked STRRIDE participants for five years. “Our ability to collect actual, detailed data on the exercise routines of our participants will allow us to better understand how exercise affects the body.” NEWS YOU CAN USE :: Volume 5, Issue 2 :: March 2010 >> See VOLUNTEERING FOR SCIENCE, PAGE 5 EMPLOYEES HELP ADVANCE SCIENTIFIC DISCOVERY THROUGH DUKE CLINICAL TRIALS I participate in clinical trials not only for my own health, but to provide help to others. If I could have done it when I was younger, who knows how many more lives might be saved?” — Lisa Anderson Clinical trials assistant II Volunteering for Science Top Photo: Jennifer Wilson, who works in the Department of Biological Psychiatry, points to a scan of her brain. The image was captured when she volunteered for a Duke clinical trial. Lisa Anderson, left, with mother Barbara Waters

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Transcript of Working@Duke March, 2010 Issue

6 7BORROW AND SAVE Many Duke employeesuse the Duke librarysystem, which saw aborrowing increase of 16 percent from 2008 to 2009. 3

SUSTAINABLE DUKE Help reduce Duke’scarbon footprint byparticipating in a new“to-go” food containerprogram through Dining Services.

This paper consists of 30% recycled

post-consumer fiber. Please recycle after reading.

2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing

2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters

WORKPLACE FIGURES Check out Duke ByThe Numbers, a newfeature that highlightsworkplace facts andfigures. This month, we cover the tenure of Duke employees.

Lisa Anderson doesn’t have cancer,but she’s fighting it.After the death of four

grandparents from cancer and hermother’s breast cancer diagnosis,Anderson enrolled in clinical trials atDuke to help researchers find better waysto diagnose and cure the deadly disease.

Determined to do all she could tohelp, she participated in a study to learnhow women respond to the drugTamoxifen to treat breast cancer and hasrolled up her sleeves each year to giveblood for research studies.

“I participate in clinical trials notonly for my own health, but to providehelp to others,” said Anderson, 48, a clinical trials assistant II in theDepartment of Anesthesiology. “If Icould have done it when I was younger,who knows how many more lives might be saved?”

Anderson is one of hundreds of Duke employees who take time fromtheir private lives to participate in Duke clinical trials, rigorous scientificstudies that use volunteers to test treatments, drugs and devices toimprove patient care. Duke is a powerhouse for clinic trials research andis home to the Duke Clinical Research Institute, the world’s largestacademic clinical research organization that coordinates large, multi-sitetrials. Duke researchers offer more than 4,000 clinical trials at Duke everyyear. Trials span scores of specialties, from cancer services and sleepdisorders to diet and fitness, mental health and more.

“The only way to know if a new idea in healthcare is better than thecurrent approach is to study that idea in people,” said Dr. John Falletta,senior chair of the Institutional Review Board, which reviews Duke’sclinical trials. “If we do this carefully, we can build on the answer as afirm foundation for the next set of questions. Duke is poised to do this

better than many because we have people whoare capable of asking rigorous questions anddesigning a carefully structured researchstudy.”

To attract participants, many clinical trialsoffer payment for participation-relatedexpenses, but most individuals volunteerbecause trials may benefit their own healthand allow them to participate in scientificdiscovery at Duke.

Committed to ResearchElaine Ray, a staff specialist at Duke, has

exercised every day for more than a year aspart of a long-term study of cardiovascular

benefits of aerobic and weight training exercise. Ray enrolled in the study to get a leg up on

exercise. “There is no way I’d be exercising atthis intensity if it hadn’t been for the clinicaltrial,” she said.

During the initial yearlong study, Ray reported each morning to theCenter for Living, where she lifted weights or walked briskly on thetreadmill to boost her heart rate.

As she walked, a small wrist monitor collected data on how fast herheart pumped. At each weight machine, she punched in a personal codeto track how much, how often and how fast she lifted.

Periodically, she reported for stress tests, blood draws or other simpletests for the study called STRRIDE (Studies Targeting Risk ReductionInterventions through Defined Exercise).

“There isn’t a lot of data about the benefits of resistance training andwhether it provides any benefits related to cardiovascular health,” saidLeslie Willis, an exercise physiologist who has tracked STRRIDEparticipants for five years. “Our ability to collect actual, detailed data onthe exercise routines of our participants will allow us to better understandhow exercise affects the body.”

N EW S YO U C A N U S E : : V o l u m e 5 , I s s u e 2 : : M a r c h 2 0 1 0

>> See VOLUNTEERING FOR SCIENCE, PAGE 5

EMPLOYEES HELP ADVANCE SCIENTIFIC DISCOVERY THROUGH DUKE CLINICAL TRIALS

I participatein clinical

trials not only for myown health, but toprovide help to others.If I could have done itwhen I was younger,who knows how manymore lives might besaved?” — Lisa AndersonClinical trials assistant II

Volunteering for Science

Top Photo: Jennifer Wilson, who works in the Department of Biological Psychiatry, points to

a scan of her brain. The image was captured when she volunteered for a Duke clinical trial.

Lisa Anderson, left, with motherBarbara Waters

Fight back against cancer April 10Relay for Life, the American Cancer Society's largest annual fundraiser,will be held April 10 on Duke’s Main Quad on West Campus. Relay forLife celebrates the community's cancer survivors, remembers lovedones who have passed and fights back against the disease.

Over 12 hours – from 12 p.m. to 12 a.m. – teams take turnswalking or running, and each team is asked to have a representativeon the path around the quad at all times during the event. Inaddition to the relay, there will be food and other activities.

To donate or to start or join a team, visit dukerelay.org.

Stay connected with Duke’s response in HaitiDuke continues to find ways to support the people of Haiti as theyrebuild following the Jan. 12 earthquake that killed more than200,000 Haitians and devastated their country.

To help the Duke community stay informed about relief efforts, awebsite has been developed: duke.edu/haiti.Here, individuals can find the latest newsabout Duke efforts, special events andvolunteer opportunities.

“We know that the assistance requiredin this situation will certainly span manymonths and, most likely, years,” said DukeUniversity President Richard H. Brodhead.

In February, a team of medical professionals from DukeUniversity Medical Center traveled to Haiti to provide medical supportat a Partners In Health (PIH) hospital in Cange, a city about two hoursfrom Port au Prince.

“Given the chaos on the ground and the need for coordinationthere, we made a decision to work through a trusted partner in PIH,which was already in Haiti and who we know would identify the urgentmedical needs and provide the specific logistics support for our reliefeffort," said Victor J. Dzau, MD, Chancellor for Health Affairs at Dukeand CEO, Duke University Health System.

Meanwhile, the Duke community’s local efforts include collectingand shipping surplus medical supplies, gathering shoes and clothing andplanning events to raise money and awareness of the needs of Haitians .

Summer classes at Duke for high school seniorsDuke employees with children who are high school seniors can offerthem a taste of Duke academics during Blue Devil Summer.

Since Duke no longer offers a pre-college residential camp, BlueDevil Summer provides high school seniors the opportunity to explorecollege-level courses by enrolling in Duke’s summer sessions.

“This new program is an opportunity for high school students toparticipate in campus life and prepare themselves for college,” said

Kim Price, director of academic services for Duke’s Summer Session.Applications are due by April 15 for Session I (May/June) and by

June 1 for Session II (July/August). Applications must include a highschool transcript, two letters of recommendation and scores from theSAT or ACT. If accepted, students will commute to Duke and takecourses with undergraduates. Tuition per course is $2,568 to $3,424,with a maximum of two courses per session.

For more information, visit summersession.duke.edu.

U.S. Archivist to speak at Duke David Ferriero, archivist of the United States and former vice provostfor library affairs at Duke, will speak at Duke on March 22 as part ofthis year’s Duke Provost’s Lecture Series on“The Historical Record in the Digital Age.”

Ferriero, who worked at Duke from 1996to 2004, was sworn in as the tenth Archivistof the United States late last year. His talk,“Are We Losing Our Memory? The View fromthe National Archives,” is at 5 p.m. March 22in room 130 of the Sociology-PsychologyBuilding on West Campus. The lecture is freeand open to the public.

As the nation's top archivist, Ferrierooversees the activities of the NationalArchives and Records Administration and ensures that highlysensitive presidential papers and electronic records are saved andmade available to the public.

For more information, visit provost.duke.edu/speaker_series.

Duke pharmacies offer mail order discountEffective March 1, employees under Duke’s medical insurance planshave a new walk-in option for filling prescriptions for maintenancemedications prescribed for 90 days at a time.

Participating pharmacies in Duke Clinic, the Children’s Hospitaland Duke Raleigh Hospital now offer 90-day prescriptions under thesame guidelines as Medco Mail Order. The pharmacy coverage forthese prescriptions includes a lower co-payment than retailpharmacies and waives the $100 pharmacy deductible for brand/non-formulary drugs (except for employees covered by Duke Basic).

For more information, visit hr.duke.edu/pharmacy.

Letters to the Editor must include name and contact information. E-mail letters to [email protected] or mail them to Working@DukeEditor, Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926. Please keep length to no more than 200 words.

NewsbriefsLEANORA [email protected]

Brodhead says Duke is halfway in addressing budget challenge

We value hearing from you.It means you’re reading the

publication – thank you.Feedback helps improve Working@Duke,now in its fifth year.

After the February issue hitmailboxes and news racks, we got anote from Sue Johnson, a registereddietician whom we featured in anarticle about nutrition consultations.

Sue thanked us for doing thestory, which highlighted a benefitavailable to all Duke faculty and staff:two free nutrition consults a year. “I amsure that it will raise awareness ofthese benefits which Duke offers andwill encourage more people to takeadvantage of the Life for Lifeprograms,” Sue said.

In this sense, missionaccomplished. A primary goal ofWorking@Duke is connecting Dukefaculty and staff with resources andbenefits that help them in work and life.

But sometimes, we miss things. InFebruary, we accidentally left offcredits for people who helped us withinformation and illustration.

Matthew Shangler, an intern inUniversity Archives, researched andcompiled information that helped usconstruct the “Duke Through theDigital Years” timeline. We regret thatwe did not include a source attributionto University Archives.

We also inadvertently left out acredit for Barbara Puccio, art directorfor Duke Web Services. She created thecover illustration for “Employees Tunein to Digital Duke.”

Thank you, Matthew and Barbara,for your valuable contributions to thepublication.

And readers, please continuesending us your feedback.

Editor’sNote

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David Ferriero

Duke University President Richard H. Brodhead toldemployees during the Primetime employee forum inFebruary that Duke is “on a good path” to meet

budget challenges created by the severe economic recession.Brodhead said instead

of expecting to reduce theprojected budget in threeyears by $125 million, thenumber is now closer toapproximately $100million, “which makes thetask a little bit easier.”

“We have achievedsomewhere between $50and $60 million of thatreduction, so we havegotten over half of theproblem solved in onethird of the time we havegiven ourselves,” he said,

referring to the three-year horizon that the Board ofTrustees laid out in February of 2009 for reducing theoperating budget to adjust to new fiscal realities.

Brodhead offered these figures and took questions aspart of a state of the university talk Feb. 16 in PageAuditorium, where 100 gathered, and another 205participated through live webcast.

Questions from employees centered on whether theywill receive pay raises this year, whether employee benefitswould be changed and whether there would be large-scalelayoffs.

“There may be a possibility for some modest increase,but the emphasis is on the word modest,” Brodhead said ofpay raises. He pointed out that last year’s salary freeze foremployees earning more than $50,000 prevented the budgetdeficit from growing by more than $18 million a year. “Thatmeans the non-salary increase of last year effectivelyprotected about 200 jobs in this university,” he said.

When asked about benefits, Brodhead emphasized thatDuke is attempting to maintain its comprehensive benefitpackage but must balance salaries and rising benefit costs.Duke spends $400 million each year on employee benefits,he said.“Last year when you got no raise, we put $25million more in to support the quality of those benefits.”

A question about a rumor that Duke would layoff2,000 to 3,000 employees drew a firm response: “Thatrumor is absolutely and categorically false. There is no suchplan,” Brodhead said.

Although the economic situation dominated hisremarks, Brodhead said what drives Duke is the excellenteducation, research and patient care accomplished byfaculty and staff in Durham and abroad.

“Let’s look this moment in the eye. Let’s take themeasure of this challenge and let’s step up to the challengeto make this place stronger,” he said.

Employees who attended Primetime said theyappreciated hearing from the president. Doris Jordan, aprogram coordinator for the Kenan Institute for Ethics,won a drawing for lunch with Brodhead. “I’ve attended alot of Primetimes,” she said, “but this will be even better.”

— By Marsha A. GreenSenior Writer, Office of Communication Services

VIDEO:

Missed Brodhead’stalk? Watch the video:hr.duke.edu/primetime

Duke President Richard H. Brodheadtells employees during the Primetimeemployee forum Feb. 16 that theuniversity is “on a good path” to meet budget challenges.

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Sign up for Duke’s mobile market at hr.duke.edu/mobilemarket

When Abby Krichman arrived at Duke in 1979, she wasn’tplanning to stay long.“I came for a post-graduate internship in respiratory therapy,

and I expected to leave when it was done,” she said. Thirty one years later, she’s still at Duke. Krichman is part of a unique segment of Duke’s population: she is

among the nearly 1,400 faculty and staff at the University and HealthSystem with 30 to 39 years of service. Another 315 employees have beenhere 40 or more years, and many have been here long enough to recallwhen Terry Sanford, former governor of North Carolina, becamepresident of Duke in 1969.

“Employees with long institutional memories bring great value toDuke, and we all benefit from their accumulated wisdom,” said KyleCavanaugh, vice president for Duke Human Resources.

Krichman, now manager of the Pulmonary Vascular Disease Center,has enjoyed many different roles at Duke, from direct patient care andsupervising in respiratory therapy, to teaching and now clinical research.

“Sometimes I have to pinch myself. I can’t believe I’ve been here thislong,” she said. “There have been so many opportunities within Dukethat I just never felt the need to go anywhere else.”

Career opportunity continues to attract new employees like TaraWilliams, an administrative assistant in the School of Medicine’s Officeof Appointments, Promotions and Tenure. She is among the 3,939 hiredin 2009, a year marked by economic turmoil but also advances like theopening of Duke’s 10th school, the Sanford School of Public Policy.

Born and raised in Durham, Williams longed to work at Duke eversince completing summer internships at the School of Medicine in 2000and 2001.

“The benefits are great, and it is such a great working environment,”said Williams, who is 27. “It took nearly a year for me to find a job herebecause of the economy, but now I hope to stay until I retire.”

— By Marsha A. GreenSenior Writer, Office of Communication Services

ByThe NumbersDUKE

WORKPLACE FACTS AND FIGURES

Years of Service

Nu

mber

of

Em

plo

yee

s

less than 1 1-9 10-19 20-29 30-39 40+less than 1 1-9 10-19 20-29 30-39 40+0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

Tenure of Current Duke Employees

1,364

315

3,348

5,886

17,364

3,939

Duke’s mobile farmers market kicksoff in April with more optionsthan ever – and they’re not limited

to just leafy green produce.Faculty and staff can sign up now

for shares with 11 local farmers andvendors who will sell seafood,vegetables, meat and flowers from Aprilthrough September.

Libby Gulley, nurse manager forLIVE FOR LIFE, bought produce andmeat last season and plans to purchase aflower subscription, a new offering.

“I find it easier to stop by DukeGardens after work than to take time togo to a farmers market each weekend,”she said.

Employees participate by registeringdirectly with farmers and vendors andpre-purchasing shares of the harvest.Food, flowers and products are pickedup from 4 p.m. to 6 p.m. each Tuesdayat the Sarah P. Duke Gardens.

More than 400 employeesparticipated in last year’s mobile market,organized by LIVE FOR LIFE, Duke’semployee wellness program. The mobilemarket increases Duke and Durhamcommunity access to healthy, local food.Last season, Duke mobile marketparticipants contributed nearly $82,000to local, sustainable farming.

Fish to flowers: mobile market is more than veggies

— By Marsha A. GreenSenior Writer,

Office of Communication Services

Produce

Locally grown fruits andvegetables

Share: Individual, coupleand family shares,depending on vendor.Length of season varies byvendor.

Price: Ranges from $8 perweek for an individual boxto $28 for a family box.

Vendors: Brinkley Farms,Britt Farms, Coon Rock Farm,Frog Pond Farm, Lee’sProduce, Lyon Farms andVollmer Farm.

Flowers

Annuals, perennials andherbs for cutting

Price: $50 subscriptionbuys $55 worth of flowers,including daisies anddianthus in the spring, andasters and zinnias in thesummer; a $90 subscriptionbuys $100 worth.

Seasons: Colors of spring(April 20 to June 22),summer favorites (July 13 toSeptember 14)

Vendor: Fernrock FlowerFarm

Meat

Local beef, pork, lamb andchicken

Share: Beef by the pound,or a share that includes avariety of cuts, includingwhole chicken, chops, roastsand ribs.

Price: Smith Angus Farm:$175 for 25 pounds to $1,200for 200 pounds. Participantspick weekly cuts. The CoonRock Farm share is $489.60for six months.

Vendors: Smith Angus Farm,Coon Rock Farm

Seafood

Local, sustainably harvestedseafood, including summerflounder, mullet, shrimp,spot, hard clams, blackdrum and gray trigger fish.

Share: Full share: 3-5pounds; half-share: 1-3pounds. Order fish eitherheaded and gutted orfilleted.

Price: $70 to $420,depending on number ofdeliveries, share size andchoice of preparation.

Vendor: Walking Fish, aDurham-based community-supported fishery (CSF)

What’s mobile?

Did you know?You can purchase ready-to-eat meals from Rosie’s Plate

at the Duke mobile farmers market each Tuesday. Learn more at rosiesplate.com.

Source: Duke Human Resources

As of early January, the Duke University and Health System workforce included 32,216 total

employees. Most faculty and staff have worked for Duke between one and nine years.

TIPS FROM DUKE’S IT SECURITY OFFICE

Not everyone who calls leaves amessage. That’s one of the reasons

Jameca Dupree, a financial analyst inDuke Libraries, likes the new VoIP(Voice over Internet Protocol) phoneservice in her office.

One-touch access to call logs andphone integration with Duke’s onlinedirectory make her work, which ofteninvolves calling vendors and payrollrepresentatives, a little easier.

“I like to see the calls I’ve missed,”Dupree said. “I also love thecustomized ringtones. When I have tostep away from my desk to go to thefile room, I can always recognize myphone when it rings.”

Dupree is among thousands of university employees who havetransitioned to VoIP service in the past year. By the end of March, Duke’sOffice of Information Technology willhave completed the conversion of11,000 university lines and 8,000health system lines, with the goal of converting another 14,000 healthsystem lines by the end of 2011.

When completed, the two-yearproject will reduce phone service costs

across the enterprise by more than$2 million annually.

The transition to VoIP, whichsends voice calls over existing datanetworks, allows Duke to retireoutdated phone switches that arecostly to maintain and difficult toupgrade, said Michael LaGoy, asenior OIT analyst who has beenworking with departments acrosscampus to review their telephoneservice needs.

“We’re saving money on theinfrastructure by piggybacking onthe data network,” LaGoy said.“The upgrades – changing out old network switches, adding newbattery backups – mean the datanetwork is much more reliable androbust.”

VoIP also can enable increasedmobility for users – from moving aphone (and phone number) to anotherlocation without paying for a servicecall, to linking voicemail with otherservices such as e-mail and instantmessaging.

For many employees, the newservice means one thing: phones thathelp them work more efficiently.

“I like how easy it is to set youruser preferences,” said Diann King, aclinical trials assistant in hematologyresearch. She spends about 20 percentof her workweek conducting phoneinterviews. “There’s better soundquality, more functionality, betterusability, and I love the Duke Chapelimage display choice.”

— By Cara BonnettManaging Editor, News & Information

Office of Information Technology

VoIP phones add cool features,save Duke $2 million

Kay Webb, Duke’s costume shop coordinator, knows athing or two about people masquerading as someonethey’re not.That’s why she was surprised when she almost fell

victim to a recent e-mail that looked as if it came fromDuke’s IT Security Office. It was actually a “phishing”attack aimed at luring Webb into clicking on a dangerousinternet link that took her to a site that wanted her NetIDand password.

“Usually, I look out for stuff like that,” she said. “Thiswas a sneaky one.”

The e-mail – sent in November to Duke faculty andstaff – asked Webb to click the link to update her e-mailaccount. But that link led to a phony website, wherescammers could collect Duke user names and passwords toget personal and financial data.

Fortunately, Duke’s IT Security Office was alerted tothe scam and quickly responded by blocking access to thephony site from the university’s network.

But that phishing attempt won’t be the last. Duke facessimilar attacks about once a week, and scammers areconstantly trying new tricks to steal your personal data,security analysts say.

Nationally, phishing attacks spiked 200 percent fromMay through September 2009, according to IBM’s X-Forceresearch team, which monitors vulnerabilities, exploits andactive attacks, viruses and other malware, spam, phishingand malicious web content. Many phishing attacks targetWeb mail and social networking accounts.

Valid Web mail accounts, in particular, are consideredhighly valuable “virgin” assets, useful for sending out spam

e-mail, said Rachel Franke, a Duke security analyst.Clicking on a bad link also can turn control of the victim'scomputer over to the attacker, who can then use it to stealdata or hijack online financial accounts.

“Any infected or compromised computer puts theentire Duke network at risk,” Franke said.

One rule of thumb, she said: Duke IT personnel willnever ask for a user name or password in e-mail, so don’tgive up that information.

From now on, Webb said, she’ll call the OIT ServiceDesk if she’s ever unsure about a fishy-looking e-mail.

“I don’t think most people understand how it works,”Webb said. “But if you have any doubt, don’t click.”

— By Cara BonnettManaging Editor, News & Information

Office of Information Technology

Don’t get scammed by cybercriminals

4

Diann King, clinical trials assistant at Duke, likes the new

VoIP (Voice over Internet Protocol) phone service in her

office because, among other features, it lets her set

images like the Duke Chapel on the phone display.

VoIP’s Top Features1. Access to online Dukedirectory.

2.One-button access tovoicemail.

3.Easier access to logs ofmissed, received and placedcalls, with details includingcall length and date/timestamp.

4.Customizable ringtones:Choose from more than 30and set up different ones fordifferent lines.

5. Background images: Selectone of five images: WestCampus, Duke Chapel, DukeMarine Lab, the School ofNursing or Duke Hospital.

Learn more about VoIP at oit.duke.edu/vvw/telecom/voip/index.php

Visit Duke’s Security Office at security.duke.edu for current threats.

ProtectYourself

• Don’t click on e-mail linksthat request personalinformation. Never accessan online account byclicking on a link in anunsolicited e-mail.Instead, open a newbrowser window and typein the correct Webaddress.

• Ignore pop-up windowsthat say your computerhas a virus. Theycommonly downloadmalware to your system.

• Forward suspicious e-mails, with full headers,to [email protected].

5

Ray’s dedication to the study was intense.She had a near perfect attendance record, and even took her monitoringequipment on vacation, most recently to Las Vegas. “I just strapped onthe monitor and walked up and down the strip,” said Ray, who is 60.

For completing the trial, Ray received $300 and an additional year’sfree membership to the Center for Living fitness club.

“I enjoyed the original study so much that I enrolled in several sub-studies,” Ray said. “Being involved in studies helps keep me looking andfeeling young.”

Four trials, nine monthsJennifer Wilson’s busy lifestyle lends itself best to quick bursts of

participation in scientific studies. She has volunteered for four clinicaltrials in nine months.

“I base my choice in largepart on how much time isinvolved,” said Wilson, a clinicaltrials assistant II in theDepartment of BiologicalPsychiatry.

In October, she gave a bloodsample and had her scalpphotographed in theDepartment of Dermatology fora study about hair loss and ironlevels in blood. “I did that one onmy lunch hour,” she said. “It wasquick and painless, and I cameaway about 20 minutes later with $15.”

Earlier last year, a scan of Wilson’s brain helped further research inthe area of mood and nutrition.

“I’ve always wondered what it would be like to have an MRI,” shesaid. “When I saw a flier recruiting healthy people for a study involvingan MRI, I signed up.”

She scheduled vacation time to participate in the two-hour study and cameaway with a CD of images of her brain and $80. “I don’t do it just for themoney,” said Wilson, who is 39, “but it is nice to have some to splurge with.”

Fighting FluIn late summer of 2009, Duke was one of 10 sites conducting trials

of the H1N1 flu vaccine for the government. The timeline was tight.Duke needed to find 130 adult volunteers quickly and schedule them to

visit the clinic five times over six weeks to receive different doses of thevaccine and have their blood tested for antibodies.

The study team posted fliers and listed the study online, “but afterthe local media interviewed Dr. Chip Walter, the principal investigator,the floodgates opened,” said Kathy Lattimore, a clinical trials assistant onthe study team.

Among the 100 volunteers who enrolled in eight days was Falletta,the senior chair of the Duke Institutional Review Board.

“I volunteered because I didn’t want an upcoming trip to Chinadisrupted by the flu,” he said.

As someone who reviews clinical trial protocols on a daily basis,Falletta appreciated seeing first-hand how the study team treated eachindividual. “Doing research on people is a privilege,” he said, “not aninalienable right.”

Common GroundEmployees participate in research on their own time, but

their involvement in scientific discovery often affects their jobat Duke.

Lisa Anderson, the clinical trials assistant whoparticipated in a study to learn how women respond to thebreast cancer treatment drug Tamoxifen, said that being aparticipant helps in her work with patients.

Routines like having blood drawn and completing longquestionnaires enhance understanding and remind Andersonwhy she continues to volunteer for trials: maybe, just maybe,

she can help defeat the cancer that killed her mother 10 years ago.“I sometimes tear up when I describe the importance of clinical

trials,” Anderson said. “It brings back memories of my mother. But everyonce in a while, a patient will mention that they, or someone they know,has had their breast cancer treated with Tamoxifen. And I think, ‘Hey, Ihelped make that happen.’ ”

— By Marsha A. GreenSenior Writer, Office of Communication Services

Editor’s Note: In reporting this article, Working@Duke asked researchers to query clinicaltrial participants to see if any would be interested in sharing their experiences.Participation in clinical trials is confidential, but the employees featured in this articlevolunteered to be included to help raise awareness about clinical trials.

Volunteering for Science CONTINUED FROM PAGE 1

Find a Trial� Dukehealth.org

� Clinicaltrials.gov, a national registry of all clinical trialsin the U.S.

� Check newspapers or campus bulletin boards

Elaine Ray, right, receives tips from Center for Living

exercise physiologist Leslie Willis. Ray, a financial analyst at

Duke, worked out daily for a year at the Center for Living as

part of a clinical study on exercise and wore a heart rate

monitor, right.

Jennifer Wilson received this image of her brain

as part of a two-hour clinical trial study on mood

and nutrition.

What’s a clinical trial?A clinical trial (also clinical research) is a researchstudy in human volunteers to answer specifichealth questions.

Through clinical trials, researchers at Dukelearn which approaches are more effective thanothers. A number of treatments that are nowstandard were first shown to be effective inclinical trials.

Scientists may conduct clinical trials toaccomplish a variety of research goals. Thedifferent types of clinical trials are:

� Treatment trials, which test new drugs,medical devices, medical procedures, orcombinations of treatments

� Prevention trials, which look for better waysto prevent diseases through medicines,vaccines, vitamins, minerals, or lifestylechanges

� Screening trials, which look for new ways totest for the presence of a disease or healthcondition

� Quality of life trials, which explore ways toimprove comfort and quality of life forchronically ill individuals

Source: dukehealth.org

Ask Duke police Sgt.Mark Faust why he’spedaling 250 miles in

May, and the answer is simple. “Callemyn,” he says.Charles J. Callemyn was

killed in a single car accidentFeb. 17, 2007, whileresponding to back-up anofficer on a traffic stop. Helost control of his car onHolloway Street and struck theunderpass of North CarolinaHighway 70 in Durham.

At the time, Callemynwas a Durham police officerwith six previous years ofpolice service at Duke, wherehis mother works. He was33, a father of two.

“There’s a lot of peopleyou work with and some become friends,” Faust said.“Charles was more than a co-worker to me.”

In honor of Callemyn and other fallen officers, Faustand Duke sergeants David Johnson and Rekayi Isleyformed “Team Duke” and will bike in the LawEnforcement United Memorial Ride from Chesapeake, Va.,

to Washington, D.C., during National Police Week in May.They will be among more than a thousand riders fromacross the country who stream into the District ofColumbia and gather at the National Law EnforcementOfficers Memorial for the annual National Peace OfficerMemorial Day services.

Callemyn’s mother, Cathy Carter, will be there May13 to watch the procession of cyclists and participate inthe services. Her son’s name is among the names of morethan 18,600 other fallen officers carved in the memorial’smarble walls.

“Charles would be touched to know that the guys arestill thinking about him, still remember him and want todo this in his honor,” said Carter, a 30-year Duke employeeand assistant director of the Arts and Sciences facilitiesoffice. “Our family is excited.”

To ride as a team, Faust and the other Duke ridersmust raise $4,500. Proceeds will benefit the memorial andother police charities like the Officer Down MemorialPage website.

For Johnson, the Duke sergeant on Team Duke, theride will have another special connection to his friend andformer colleague: he’ll be on Callemyn’s bike.

“It’s just a matter of being part of a group that cares todo this for fallen family,” Johnson said.

— By Leanora Minai, Working@Duke Editor

Want to help?To donate to TeamDuke, go to the ride

websitelawenforcementunited.org and select “DonateNow,” or call Duke

Police Sgt. Mark Faustat (919) 684-4115.

Duke police to bike 250 milesin honor of fallen officer

lawenforcementunited.org

While the economic downturn has hurt sales in manyindustries, the consumer spending slump has beenbeneficial for one group in particular – bookworms.

Many bibliophiles are turning to libraries to borrowbooks for free, and it’s no different at Duke, where thelibrary system saw a borrowing increase of 16 percent from2008 to 2009.

Duke employees like Julia Portwood-Mallory make theshort walk to Perkins or Lilly libraries instead of shoppingat the bookstore.

“The first time I went over to Perkins, I just wanted tolook up a book to see if it was available, and I didn’t reallythink that employees could check books out,” said Portwood-Mallory, an administrative assistant for Iron Dukes. “I lovebeing able to walk right over, easily check something out withmy DukeCard, and I can take it home to read.”

Portwood-Mallory started working at Duke in 1991,but it wasn’t until last year she started using the libraryalmost every month to borrow books or read magazinesfrom a selection of more than 60,000 serials.

“There’s such a great variety,” she said. “And of course,it doesn’t cost anything.”

But the benefit of the Duke libraries isn’t just for thelatest best-selling reads. Employees can also borrow CDs,DVDs or even laptops and Kindles.

Steve Smith, a professor in the Department ofBiomedical Engineering, has used the libraries to borrowbooks on science, travel and a collection of photos of meteorimpacts throughout the world. He regularly uses interlibraryloan, which allows Duke libraries to find books for membersof the Duke community from other libraries around theTriangle, state or country – and have them delivered.

“I like to use Duke’s libraries because it has resourcesthe public libraries don’t and I can find more obscurebooks,” Smith said. “I almost never buy a book anymorebecause I always use a Duke library or public library.”

Employees can also download books on topics likebusiness or robotics or view photographs and advertisementsfrom around the country that date back more than 100years to view on their computers or mobile devices. They can also try to find favorite books in movie since thelibraries have a collection of more than 25,000 films.

“We really do have something for everyone,” saidMichael Finigan, head of Access and Delivery Services for Perkins Library. “Even if we don’t have something inparticular that someone wants, we’ll see that we get it from a library that possesses it.”

— By Bryan Roth

Writer, Office of Communication Services

Borrow and save on books withDuke Libraries

library.duke.edu

6

By the Numbers10

Number of Duke libraries

5,000New items every month

6 millionTotal volumes

60,000Magazine/serialsubscriptions

25,000Films

297,000Circulation at Perkins

Library, including renewals

380,000Items shelved at Perkins

Library (includes returns andnew books)

1.7 millionGate count (traffic intoPerkins Library)

(Figures based on 2008-09academic year)

Stephen Goranson, a stack maintenance assistant at Perkins Library, puts

books back into shelves. Duke University Libraries feature six million total

volumes.

CHARLES CALLEMYN SERVED THE DUKE AND DURHAM POLICE DEPARTMENTS

Former Duke Police Officer CharlesCallemyn, left, with his mother, CathyCarter, a Duke employee. Callemynserved with the Duke University PoliceDepartment from 2000 to 2005 beforejoining Durham police. He was a veteranof the U.S. Marines.

Y O U R S O U R C E F O R G R E E N N E W S A T D U K E

Sustainable uke

7

Stay informed about sustainablility at duke.edu/sustainability

Green dining to-go

Junior Kirsten Moy, left, hands her “Eco-Clamshell” to-go container to Thurman Walker, a Dining Services employee in the Great Hall. The reusable containers can

be used at stations in the Great Hall on West Campus.

How It Works1 Visit a cashier at the

Great Hall on WestCampus, pay $5 andreceive an “Eco-Clamshell” key ringtoken.

2 When dining at theGreat Hall, give yourtoken to an employeewhen ordering yourfood or requesting acontainer.

3 After using thecontainer, rinse it out,bring it back and leaveit in the drop stationto be cleaned andsanitized.

4 Once your container is in the drop station,head over to thecashier to pick up areplacement token.The token can beturned in for acontainer for anothermeal.

VIDEO:

See how the “Eco-Clamshell” worksat dining.duke.edu

Two or three times a week, Bisa Meek walks from theAllen Building to the Great Hall for lunch.Sometimes, she carries food back with her in a plastic

container. She felt guilty throwing away the plastic container. Not

anymore.Meek and more than 300 other Duke community

members recently made a change to reusable to-gocontainers, which allow Duke to reduce waste becausefewer plastic containers are thrown away. With these new“Eco-Clamshell” containers – which get their name becausethey open and close like a clam – Duke saves money andhelps the environment.

“There are a lot of things I can’t change, and I can’tinfluence, but I completely believe that every little bithelps,” said Meek, an administrative assistant for TrinityCollege of Arts and Sciences. “As everyone becomes moreaware of the environment and what it means to add to thetrash, little things like using a reusable to-go container canadd up to a big difference.”

That was the idea when a group of undergraduatestudents studied reusable to-go containers last spring. Inaddition to looking at how similar programs have fared atother places like University of Florida and University ofNorth Carolina-Chapel Hill, students studied behaviors at the Great Hall, where they found almost half of thecustomers used plastic to-go containers that can rarely be recycled because of sanitary specifications.

When students shared their report with AndreaMyrick, Duke’s green purchasing program coordinator for Procurement Services, the decision was easy.

“There’s so much waste that’s being created with to-gocontainers because even if students or employees are dining

in the Great Hall, they’re still using them instead of platesand trays,” Myrick said. “If that’s the preference, then weneeded to see what we could do to get rid of the waste.”

The new clamshells are like current to-go containersused at the West Campus eatery, except they’re made ofenvironmentally-friendly polypropylene, a type of hardplastic. The containers can be washed and reused, asopposed to being thrown away. After use, diners drop offthe container at a station near the cashier. The containersare then run through the same sanitizing process as otherplates and utensils.

Students and employees who want to participate pay$5 to join the program with cash, credit, food points or theFlexible Spending Account accessed with a DukeCard. Thecontainers are only available and used in the Great Hall onWest Campus.

The start-up cost of the container program is fundedthrough the Sustainable Duke Green Grant Fundestablished by Executive Vice President Tallman Trask. It supports projects that yield environmental, social andeconomic benefits to Duke and the Durham community.

Kirsten Moy, a junior active in several student-runsustainability groups, said that using a new container is acomfort she’s happy to have – knowing that she’s doing herpart to make Duke greener.

“I’m excited for the awareness that it’s bringing becauseit shows we’re excited to do our part to help theenvironment,” she said. “Hopefully this will get peoplethinking about reassessing how much waste they contributeduring the day.”

— By Bryan Roth

Writer, Office of Communication Services

PERQSEMPLOYEE DISCOUNTS

DUK E TODAY For daily news and information, visitduke.edu/today

Just about anything. Crazy things come to mind. I don’t think I’d run around naked …I’m afraid of heights, but maybe I could bungee jump from the top of the Duke Chapel.”

Nelda WebbStaff assistant, Rare Book, Manuscript and Special Collections Library21 years at Duke“

“What would you do to get free tickets to the men’sNCAA Final Four in Indianapolis?”

I don’t think I’d want those tickets. I would say I’d try to getthem so I could give tickets to my son, but I’m sure I’d love

to have tickets to something at the Durham Performing ArtsCenter instead.”Barbara BellClerk, Perkins Library Access and Delivery Services30 years at Duke

I’d be willing to sing the national anthem at one of thegames, except I’d be promptly run out of the stadium by

irate fans for my singing. Plus, I’m terrified of singing in public.”Warren SmithAssociate professor, Historical Theology8 years at Duke

dialogue@DukeHOW TO REACH US

Editor: Leanora Minai

(919) 681-4533

[email protected]

Assistant Vice President:

Paul S. Grantham

(919) 681-4534

[email protected]

Graphic Design & Layout:

Paul Figuerado

Photography: Bryan Roth and Marsha

Green, Office of Communication

Services, and Duke University

Photography.

Working@Duke is published monthly

by Duke’s Office of Communication

Services. We invite your

feedback and suggestions for

future story topics.

Please write us at

[email protected] or

Working@Duke, Box 90496,

705 Broad St., Durham, NC 27708

Call us at (919) 684-4345.

Send faxes to (919) 681-7926. “

WORKING@DUKE

— By Bryan RothWriter, Office of Communication Services

“Got astoryidea?

[email protected]

or Call681-4533

Join the Facebook fan page for Working@Duke at

facebook.com/workingatduke

Cam Kelly was on a hunt for that special shoe. She wanted a pair that absorbed the shock of walking

and was kind to her back. She saw an ad for MBT, the“anti-shoe,” in the pages of MORE, a women’s magazine. Shewas eager to try the shoes, but the $250 price tag put adamper on the idea.

Kelly got good news when she opened a recent e-mail fromPERQS, Duke’s employee discount program. The WalkingCompany in Cary and Raleigh offers a 15 percent discount toDuke employees. She called the store in the Cary TowneCenter and confirmed it carried the MBT brand.

“The discount gave me additional motivation to go out andtry them on,” said Kelly, assistant vice president for principalgift programs in University Development. “The salesperson letme put them on and walk around the mall. I loved them.”

She left the store wearing MBT sneakers, having saved morethan $35.

Kelly has had the shoes a year now and wears them to shop,walk her dog, Duke, and cruise through airports on businesstrips. “They are somewhat peculiar looking shoes, and I havebeen stopped many times in airports by people wanting toknow more about them,” she said. “But they certainly arecomfortable.”

Comfort is at the core of The Walking Company’s philosophy.They carry brands such as Dansko, Ecco, MBT and NewBalance, including sneakers, sandals, dress shoes and clogs.

To get the discount, employees must show their DukeCardand photo ID. The discount applies on all purchases (excludinggift cards and UGG products).

“I just went back over the holidays to buy a pair of Danskoclogs I wanted,” Kelly said. “I don’t often see these shoes onsale, so the PERQS discount sealed the deal.”

— By Marsha A. GreenSenior Writer, Office of Communication Services

For a full list of PERQS discounts, visithr.duke.edu/discounts

A comfortable savings on footwear

The Walking CompanyTriangle Town Center

5959 Triangle Town Blvd.Raleigh

Cary Towne Center1105 Walnut St.

Cary

thewalkingcompany.com

Cam Kelly, assistant vice president for principal gift programs in University

Development, ties her MBT “anti-shoe” before a walk with her dog, Duke.

She bought the shoes with PERQS, the employee discount.