Working with Spanish Speakers in the Mediation Process
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2011 California Conference on Self- Represented Litigants Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka
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Working with Spanish Speakers in the Mediation Process. 2011 California Conference on Self-Represented Litigants. Jeniffer Alcantara, Esq. Malea Chavez, Esq. Alejandra Siroka. Introductions- Part 1. Jeniffer Alcantara, Esq. Alternative Dispute Resolution Administrator - PowerPoint PPT Presentation
Transcript of Working with Spanish Speakers in the Mediation Process
2011 California Conference on Self-Represented Litigants
Jeniffer Alcantara, Esq.Malea Chavez, Esq.
Alejandra Siroka
Introductions- Part 1 Jeniffer Alcantara, Esq.
Alternative Dispute Resolution AdministratorStaff Attorney, San Francisco Superior CourtMediator, San Francisco Superior Court
Malea ChavezStaff Attorney, ACCESS Civil Self-help CenterMediator, Self-Represented Litigants Mediation Program
Alejandra SirokaCommunication ConsultantFederal and California Certified Court InterpreterFaculty at SF State University Legal Interpreting
Certification ProgramProfessional Division Director, California Federation of
Interpreters
Introductions- Getting to Know You
Stand up if…
Learning ObjectivesCreate awareness of common issues related to Spanish
speakers in mediation
Understand key mediation principles and goals which may not be achieved with a Spanish speaker if attention is not paid to some of these points
Have an understanding of how Spanish speakers make decisions and solve problems
Conduct mediations that are culturally appropriate and competent when working with Spanish speaking participants.
AgreementsCell phones on silent or offActive participation is encouragedOne speaker at a timeEveryone’s input is valid and
importantRespect differences
Different Types of MediationsCivil vs. CriminalCase TypeFee StructureMediator BackgroundMandatory vs. VoluntaryMediation Style
Reflection Activity
How did you solve your conflict?
How did you decide what to do?
Decision-makingAmerican Culture
Latin American Culture
Problem-solvingAmerican Culture
Latin American Culture
Cross-cultural Communication English Speakers Spanish Speakers
Fishbowl Activity
Intercultural Communication & Working With Interpreters
in a MediationWho is in the room?What is the mediator’s role?What are the participants’ roles?Do you have informed consent?
Administrative LensProgram Development
Needs AssessmentImplementationPartnerships
Community-Based OrganizationsRecruitment & Training
VolunteersBilingual Preference
OutreachHow to educate and inform Spanish Speakers
about the mediation process?
Signage in the Clerk’s OfficeNotices at FilingsEducational flyersThe ACCESS “pitch” Outreach clinics
Malea Chavez, [email protected]
www.sfsuperiorcourt.org
Jeniffer Alcantara, [email protected]
Alejandra [email protected] www.languagealchemy.com
