Working With Internal and External Coaches

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  1. 1. Center for Coaching Certification Center for Coaching Solutions
  2. 2. Agenda Definitions Pros and Cons Considerations Tips Resources
  3. 3. Definition of Coaching Executive, Career, Business or Life Coaching is a strategic partnership in which the coach empowers the client to clarify goals, create action plans, move past obstacles, and achieve what the client chooses. - ICF
  4. 4. Definitions: Internal An internal coach is an employee of the company where the coaching is being done.
  5. 5. Definitions: External An external coach is an independent business person with whom an agreement is established to provide coaching.
  6. 6. Definitions The "client" is the person(s) being coached. Source: International Coach Federation Code of Ethics The "sponsor" is the entity (including its representatives) paying for and/or arranging for coaching services to be provided.
  7. 7. Pros and Cons: Internal Soft costs Accessible Know culture and people Supports coaching culture Confidentiality Internal conflicts Situational Biases Competing priorities
  8. 8. Pros and Cons: External Coaching expertise Standards and Ethics Role-specific experience Perspectives Address sensitive issues Sourcing a coach Scheduling coaching Logistics coordinating services Costs
  9. 9. Coaching Program: Internal and External Companies are best served by a combination of internal and external coaches.
  10. 10. Considerations American Management Association Working with an external coach is significantly related to a successful coaching experience, regardless of the coachees level in the organization. Using an internal coach, however, seems to be significantly related to coaching success only when it is used for supervisors or all employees.
  11. 11. Considerations American Management Association The internally based methods of providing training were less strongly correlated with overall coaching success than were the externally based methods, even though the internally based methods are more commonly used.
  12. 12. Considerations American Management Association Despite the difference between coaching and many other types of training programsthe wisest course of action is to view coaching as part of a larger development process.
  13. 13. Considerations: Best Practices Work with Internal and External coaches Use external training for internal coaches Incorporate coaching with Training and Development efforts
  14. 14. Considerations
  15. 15. Considerations: Coaching for Skill Development Communication Listening, Assertive Language, Questioning People Skills Recognize personalities and flex Goal-setting Effective process that creates change and motivates follow-through
  16. 16. Tips Know the reasons for coaching Train internal coaches externally Use internal coaches for entry level through supervisor levels Hire external coaches for high potentials and higher levels Create a coaching culture
  17. 17. Tips Develop a process for matching prospective coaches with each client Empower the client to choose their coach Measure the outcomes
  18. 18. Internal and External Coaches Create success by using both Internal and External Coaches Create a coaching culture by training and using Internal coaches Maximize coaching outcomes by incorporating External coaches
  19. 19. Internal and External Coaches Support the same team Support each other Coordinate efforts
  20. 20. Resources International Coach Federation Center for Coaching Certification Center for Coaching Solutions
  21. 21. Resource International Coach Federation
  22. 22. Resource Center for Coaching Certification
  23. 23. Resource Center for Coaching Solutions
  24. 24. CCS Resources Blogs Books Free Webinars Quick Check Outsourcing Consulting Training Coaching
  25. 25. Blog, Books, Webinars Books: Coaching Perspectives series Webinars: Free 30-minute monthly, free 60-minute every other month sign up for the newsletter!
  26. 26. Quick Check Call Email
  27. 27. Outsourcing Consulting Training Coaching
  28. 28. Now What? Free Consultation Choose the Resources Plan Your Process Implement Your Strategy Achieve the Results
  29. 29. Please tell us how we can be helpful! The resource for coaching results. Cathy Liska 800-624-2559