Shibu Das

Annual Synopsis – FY 14-15

Discussion Road Map

• Business Initiative and Impact

• Facilitation & Coverage

• Appreciation & Achievement

• Engagement, Participation and Additional Qualifications

• Summary and Way Forward

Business Initiative and Impact

Business Unit Outcome Action Taken Initiative

Inbound - Mobility

1) M2% for Club 40 outlets for activation of August (in October) improved to 54% and activation of September (in November) improved to 61%

1) Discuss with all the business leadership team along with respective ZM and CSM and did TNI to understand the Details of the Situation, Expected Performance Vs ActualPerformance and PerformanceGap

1) Project Sambandh initiated

2) National Intervention – Project Unnati

2) Outlet Achieved >=80% Gross Add Target From July (57%) to August (72%) seen improvement of 15%

3) Four (4) Zonal Managers ranked the Top 10 ZMs Nationally

2) Deliver and share regular feedback and implemented the good practices

3) On Job Support

4) Shubarambh

4) Kolkata ranked Nationally no. 1 in the Club 40 Execution performance

3) Coordinate and follow ups with Marketing and CSD team for faster resolution of issues and concerns 5) Smart Tab

utilization as an enabler – through Sambandh

5) Seven (7) Channel Managers ranked in top CSM Nationally 4) Corporate intervention and

support through Smart Tab launch6) 2 CSM promoted to ZM

Annual Synopsis - Business Initiative and Impact

Business Unit Outcome Action Taken Initiative

Retail - Mobility

1) 9.1% increase in Avg GA from Nov’14 to Mar’15 against Avg GA from Aug’14 to Oct’14 (3609 vs 3366)

1) Designed a 100 day program B.E.S.T ( Best in Execution, Skills & Team Development) for SM/ASM/GSM

1) Project BEST

2) Retail Induction

2) 3.61% increase in Avg Mystery audit scores from Nov’14 to Mar’15 against Average Mystery Audit score from Aug’14 to Oct’14 (85.24 vs 84.94)

2) Partner with the team for On Job Support

3) Introduce SME concept, Design and Create One Liner for all the business insight, Introduce activities to approach customer and to have live customer interaction and sales.

3) STAR Assessment – Corporate initiative

3) Generated 142 leads in 1 day

4) Closed 25 sales in 2 days4) Participate in weekly morning zonal

meeting and Imparted training5) Closed 9 sales as an MNP activity in 1 day

Annual Synopsis - Business Initiative and Impact

Outbound – Mobility

1) The Sales reject % reduced from 27% to 12.82% (a delta reduction of 14.18%).

1) Discuss and identify the key reasons for Sales Reject and deliver training to OB Channel and DST

1) Project AMAR

2) Project 360 Degree2) Received request for skills training for

CSM2) Deliver National training initiative

3) Achieved xxxx numbers

Annual Synopsis - Business Initiative and ImpactBusiness

Unit Outcome Action Taken Initiative

CSD – Mobility

1) WL Delivered in Nov and Dec is @ 95 % and 81% respectively

1) Design, Develop and Deliver training to the Agency and handhold them for 4 months 1) Project Baby Care

2) Deliver customer centricity program for collection and retention agencies across Kolkata

2) Completed Project Daud (Corporate Initiative) 2) Project Daud3) Visit market with the Retention and Collection

executives for On Job Support and feedback

Enterprise Business

1) Completed Star Certification for I Care team

1) Introduce an activity during the 2 days certification and send the team to market 1) let’s Do It

2) Generate 400 Suspect and 17 prospect in 45 minutes during L1 certification

1) Introduce an activity to list down the name of the companies they think they can approach for our Enterprise Solutions

2) My Funnel

HR/FMSS

1) Enhance the awareness of the Telecom Basics and Emerging Trends for On Roll Employees across Region

1) Did TNI for On Roll Employees along with HR and design and develop the BoT module and it was appreciated by HR L&D Head Mr. Sunil Omanwar

1) Basics of telecom & Emerging Trends module design and delivered across East

2) Completed TCOC training as planned 2) Completed TCOC training as planned 2) TCOC training as

per corporate

Facilitation & Coverage

Annual Synopsis - Facilitation & Coverage

L1 Days L2 days Participants L1

Participants L2 L1 % L2% Batch

Size L1Batch Size L2

120 68.5 1803 775 64 36 15 11.31Partner with all the BUs (from Mobility to Enterprise) and cover all level of participants .

Business Unit

Training Days

Coverage Percentage

Inbound 25 13%

Retail 67 36%

Outbound 39 21%

CSD 12.5 7%

EB & CSO 27.5 15%

HR/FMSS 17.5 8%

13%

36%

21%

7%

15%

8%Business Coverage

IBRetail OBCSD EB & CSO HR/FMSS

Achieved 188.5 training days against the target of 180 days i.e., 104.66%

Annual Synopsis - Facilitation & Coverage

Business Unit

Training Days

Coverage Percentage

Inbound 25 13%

Retail 67 36%

Outbound 39 21%

CSD 12.5 7%

EB & CSO 27.5 15%

HR/FMSS 17.5 8%

L1 Coverage

L2 Coverage

8% 92%

81% 19%

65% 35%

100% NIL

87% 13%

9% 91%

8% 81%

65%100%

87%9%

L1 Coverage Inbound Retail Outbound CSD EB & CSO HR/FMSS

92%

19%35%13

%

91%

L2 Coverage Inbound Retail Outbound CSD EB & CSO HR/FMSS

The coverage shows the for BUs IB and HR/FMSS the L2 participants are @ 92 and 91 % respectively.

And for Retail, OB and EB need more coverage as they are at 19, 35 and 13 % respectively

Need more focus for CSD as no training done for On roll in CSD

Appreciation & Achievement

Endorsed By Mail AttachmentMr. Arvind Demri (Regional Head - SSRT) For SVP L1 and

T & C Retention and Process Training

Mr. Aloke Joshi (Performance Lead East - SSRT)

For SVP L1BoT and DST training

Mr. T. Elengo (President - Mobility TTL) For Unnati workshop at Bhubneswar

Mr. Ashok Ghose (MBU Head - Mobility East)

For 360 Degree Channel Mant Workshop

Mr. Kausik Saha (BU Head - Inbound) For Sambandh and Shubarambh

Mr. Ajay Shukla (BU Head - Retail) For all the initiatives and implementation of retail Induction

Mr. Amit Bhatia (BU Head - Outbound) For Club Premier workshop

Mr. Kartik Sarkar (Master Trainer - SSRT) For Enterprise workshop

ArvindSir RH - SSRT

ArvindSir RH - SSRT

Elango T - President - Mobility

AshokGhose MBU Head East

KausikSaha Head - IB

AmitBhatia BU Head - OB

AjayShukla CRH-Retail

KartikSarkar Master Trainer SSRT

Annual Synopsis – Appreciation & Achievement

AlokeJoshi - PL - East

AlokeJoshi - PL - East

AlokeJoshi - PL - East

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Annual Synopsis – Appreciation & AchievementEndorsed By Mail Attachment

Mr. Kapil Mahajan (Location Head - HR)For BoT and Sambandh & Shubarambh

Ms. Pooja Singh (NTC - SSRT – IB & OB)For Shubarambh

Mr. Sanjeeva Jha (Geography Head - Orrisa)

For Unnati Workshop

Mr. Sanjeev Pandey (NTC - SSRT Retail) For Project BEST

Mr. Nitin Prakash (NTC – EB) For VOC received for L1 Certification programs

Mr. Sanjay Chatterjee (CSD Head ) For Project baby Care

Mr. Rajeeb Saraogi (Manager Partner Development - LCM - EB)

For L1 certification and implementation of innovative activities

Other Team Members (OB, iCare, CSD)

KapilMahajan Location Head - HR

KapilMahajan Location Head - HR

PoojaSingh NTC

SanjeevaJha Geo Head OR

SanjeevPandey NTC - Retail

NitinPrakesh NTC - EB

SanjayChatterjee CSD Head

RajeevSarogai PDM-LCM

RajeevSarogai PDM-LCM

SaikatGanguly Team Member CSD

SamikSaha CSM OB

SandipSarkar iCare

ManishAgarwal Team Member CSD

DebjitChanda CSM OB

• Received Star of the month and Spot light Award for the following;

– For supporting the IB team in Kolkata to constantly improve their performance on GA, M2 REC & Distribution Reach through Project Sambandh and Shubharambh. For supporting the OB team in reducing the SR through Project AMAR. For supporting the CSD team in successfully on boarding of end to end customer life cycle management agency through Project Baby Care.

– For extraordinary effort shown by working on all Sundays to ensure that the STAR Sales Advisor's Assessment Program is completed at Odisha & Kolkata as per schedule

– For successfully conducting high impact Unnati workshops for IB CSMs in Bhubneswar and also received appreciation from Geography Head and President Mobility

Annual Synopsis – Appreciation & Achievement

Annual Synopsis – Appreciation & Achievement

• Achieved the following qualification on Business Knowledge and Facilitation for Competency;

– Qualified in Advance Business Knowledge for• Inbound • Outbound • Retail

– Qualified in Skills Training Qualification for• Inbound • Outbound

– Qualified in Advance Facilitation Skills

Engagement, Participation and Additional Qualifications

Annual Synopsis - Engagement, Participation and Additional Qualifications

• Engage and completed (as Project Leader) with OB and IB and completed 2 (two) QUICK project

• Participated in Blood Donation Camp for Army personnel organized by FMSS

• Active member of Prakriti Club

• Participated in Carom Tournament

• Active member of Tata Engage

• Participated in HR Idea sharing

• Participated and did knowledge sharing session for Retail and Enterprise business during annual event;

Hungama Meet and Retail R & R Meet

• Completed Global Certification from Cisco System & EXIN and received the following credential

– Cisco Certified Network Associate – Routing & Switching (801 and 803)

– Cisco Certified Network Associate – Security (640 – 554)

– Cloud Computing Foundation from EXIN

– Received Certificate by Fulfilled the qualification requirement to be “Level – 1 - Certified Instructor ” for National

Security Agency and US - Department of Defence

Summary and Way Forward

Annual Synopsis – Summary and Way ForwardWhat were your significant achievements in the last year?

Introduce SME Single Sheet Go to the market, Generating prospect, life sales as an target concept for Retail and SME Induction and Certification

Delivered Retail IOCR training for system and process Completed BoT & Emerging Trends for On roll Participants initiated by HR and module

designed and prepared by me and Monalisa Completed ET Induction with additional training program delivered by continue TNI

Completed 3 CSJ and results are very encouraging

Completed 4 Global Certification as professional qualifications

On roll training has increased to 36% from 2 %

What aspects of your role in terms of outcomes and behaviors you could have done better?

Onroll training to increase to minimum of 50%

To complete my SME STQ and ABK qualification

To identify and impart on roll training for CSD and other functions

To do CSJ for other business and functions

Annual Synopsis – Summary and Way Forward

What has been your learning’s for the year?

ARCS Model, Kolb's Learning Cycle, Importance of effective use of Ice Breaker and Summary through our monthly meeting

Started expectation mapping to delivery and measurement for every training program as a link to the JP 4 and every program can be taken as CSJ

Attended Enterprise boot camp for more effective delivery of SME trainings

Learned more business insights through ABK (Inbound, Outbound and Retail) , STQ (Inbound, Outbound) and AFS