Workforce(Solutions(Webinar 2 The(Bleeding Edge:(Gig...

Workforce Solutions Webinar-‐ The Bleeding Edge: Gig Economy to AI-‐ What's Next?

©2017 by Crain Communications Inc. All rights reserved.

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Moderator: Dawn McCartney, CCWP, Senior Director, Contingent Workforce Strategies & Research, Staffing Industry Analysts

Panelists: David Francis, CCWP, Senior Research Analyst, Staffing Industry Analysts

Clyde Hinshelwood, Manager, Cloud & Cognitive Solutions North America, IBM

Jill Roberts, Global Strategist - Analytics, Processes, Tools: Subcontract Services Council, IBM Thursday March 9, 2017

10:00 AM PST 1:00 PM ET

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This webinar is broadcast through your computer speakers via the audio broadcasting icon on your screen. You may adjust the sound volume by using the slide bar on the audio broadcasting icon. You may dial into the call by dialing US 650-479-3208and using access code 663 898 006. Need other assistance? Please contact SIA customer service at [email protected]. The presentation will be available 48 hours after the webinar.


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Terminology

Free to download from www.staffingindustry.com


Who We AreStaffing Industry Analysts is the global advisor on staffing and workforce solutions

• Our members comprise many of the largest regional, U.S. and global staffing firms in addition to representatives from all parts of the workforce solutions industry.

• Our CWS Council membership represents over $100 billion in annual workforce spend.

• We are a trusted advisor providing objective research within the workforce ecosystem.

Founded in 1989

• Acquired by Crain Communications ($200M media conglomerate) in 2008, headquarters in Mountain View, California and London, England

• Comprehensive and vast industry and advisory service experience among executive, advisory and research team


Today’s speakers…

David Francis, CCWP, Senior Research Analyst, Staffing Industry Analysts

Dawn McCartney, CCWPSenior Director , CWS and Research

Clyde Hinshelwood, Manager, Cloud & Cognitive Solutions, North America, IBM

Jill Roberts, Global Strategist - Analytics, Processes, Tools: Subcontract Services Council, IBM


Workforce Solutions Ecosystem


A definition of AI

• The theory and development of computer systems able to perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-‐making, and translation between languages.


Basic concepts – AI Drivers

• Machine learning – The ability of a program or algorithm to “learn” through additional data/analysis as opposed to “hard coding” business rules

• Big data – The “food” for AI. Proliferation of all kinds of data + rise of AI = not a coincidence


Artificial Intelligence Applications

• “[AI] is useful for so many different things. But the reality is, AI needs a lot of customization for your business context.”

-‐ Andrew Ng, Chief Scientist, Baidu


Artificial Intelligence “powers” applications/ business decisions, not solution unto itself


AI in the contingent workforce

• Impact scenarios:

– Long-‐term: AI/(robots) replacing workers/automating work

– Short-‐to-‐long term: AI augmenting work (Watson/Doctors); AI-‐driven decision making; AI supporting business strategy


Monthly employment (000s) US manufacturing industry, 1980-‐present

10,000

11,000

12,000

13,000

14,000

15,000

16,000

17,000

18,000

19,000

20,000

1980

1981

1982

1983

1984

1985

1986

1987

1988

1989

1990

1991

1992

1993

1994

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1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

Source: US Bureau of Labor Statistics©2017 by Crain Communications Inc. All rights reserved.

Automation potential by occupation

Source: McKinsey Global Institute©2017 by Crain Communications Inc. All rights reserved.

Supplier-‐side AI examples in Gig Economy

• Matching technology – e.g. Online talent marketplaces, people boards, social networks

• 3rd Party AI plugins/ solutions – companies that allow staffing firms to get insight from their data

Source à Match à Work à Pay à

DataData Data Data

DataData

Data Data

Rate à Repeat à


Client side data sources

• Vendor Management System• Applicant Tracking System• Human Resource Information System• External vendors (willing to share)


Competitive landscape – AI + Contingent

Multi-‐disciplinary CW-‐focused

Supplier-‐focused

Buyer-‐focused


IBM Watson&

Pricing IQ

The new era of cognitive computing will transform our future

TabulatingSystems Era

ProgrammableSystems Era

CognitiveSystems Era

© 2017 International Business Machines Corporation

Watson has graduated from a Startup to a full-fledged Business

R&DDemonstration

Validation

Research Project 2006 – 2010

Jeopardy!Grand Challenge

2011

InternalStartup Division

2011 – 2013

IBM WatsonGroup

2014 – present

Commercialization

$1B Investment$100M for EcosystemNYC Headquarters


THREE CAPABILITIES DIFFERENTIATE COGNITIVE SYSTEMS FROM TRADITIONAL PROGRAMMED COMPUTING SYSTEMS…

ReasoningThey reason. They understand underlying ideas and concepts. They form hypothesis. They infer and extract concepts.

LearningThey never stop learning getting more valuable with time. Advancing with each new piece of information, interaction, and outcome. They develop “expertise”.

UnderstandingCognitive systems understand like humans do.

…. ALLOWING NATURAL HUMAN INTERACTION.


Watson: A cognitive learning system that enhances our abilities to perceive, reason and relate

Perception:Watson understands the world as we do: it interprets sensory input beyond traditional data

Reasoning:Watson thinks through complex problems: it deepens our analysis and inspires creativity

Relating:Watson understands how we communicate, and personalizes its interactions with each of us

Learning:Watson learns from every interaction, scaling our ability to build experience


IBM Watson&

Pricing IQ

Procurement leaders are increasingly building higher levels of data driving toward Cognitive Procurement

Master Data Management

Get in touch with reality, a single source of the truth for

data visibility and transparency

Centralized Data Business Intelligence; historical

spending, savings

Advanced Analytics

Collaborate for maximum business value, informed by

advanced analytics

Supplier taxonomy and governance; innovative data

optimizes spending by providing decision support

Cognitive

Deeply analytical computing systems that learn & interact

naturally with people

Dark data brings new insights, machine learning liberates

buyer time providing - guided buyer experience

Build Data Foundationand

Dedicated Team Members

Drive Insights / SavingsAnd

Upskill Talent

Cognitive Computingand

Domain Investments© 2017 International Business Machines Corporation

The vision Collect and refine real time comprehensive market intelligence data to identify pricing trends by category or skill and recommend optimized price points

The disruptionProcurement Professionals freed from time consuming research and data aggregation

Internal pricing trends

External market

intelligenceWatson APIs

The result: Procurement professional equipped with enhanced pricing knowledge for improved negotiations

Dynamic Pricing Information

+ +

Pricing IQ


Services Pricing IQ Dashboard - Fair Value Sentiment Analysis


Services Pricing IQ Dashboard - Fair Value Market Rate Analysis



Services Pricing IQ Dashboard - Labor Insights

Filters:• Business Unit• PO Issue Date• Country• Job Role• Skill Set• Level• Band• Vendor• Vendor Type• Pricing Area• Contractor Type

Filters:• Business Unit• PO Issue Date• Country• Job Role• Skill Set• Level• Band • Vendor• Vendor Type• Pricing Area• Contractor Type

Pricing IQ Dashboard - Disruptors

Process Transformation Procurement Job Roles & Organizational Boundaries

Data Transparency & Analytics Enablement

•How does this impact our workflow and tasks performed by employees• Provide specific areas where activities are eliminated or significantly simplified•Does this create an opportunity to merge processes•Historical Pricing trends, current Market Intelligence and future pricing direction/forces are understood & refreshed monthly • Transactional content aligned category/commodity vs. manual

•How does this impact traditional job roles in procurement•Does this change skills needed to perform traditional procurement roles•Does this influence jobs done across towers • Sourcing leaders & buyers continuously assess current and future trends to align the right action to the right event:üPurchase Orders placement

considers MI & trendingüBuyers are guided by finger

tip facts to drive improved negotiations

•How does this drive more transparency to how Procurement can track activities and associated workload•Does this enable activity tracking by Business Unit•Clients & buyers have clear view of 3 year price trending , Market Intelligence for comparative analysis•Opportunity costs are highlighted, quantified for current and predicted impact forward•Watson Content Analytics provides market sentiments by category


ibmwatson.com facebook.com/ibmwatson @ibmwatson

IBM Watson

Time for your questions…

For Case Study and Panelist Opportunities

[email protected]


Contact Member Services for more information:Phone: 800-950-9496 Or Email: [email protected]

SIA CCWP Class @ 2017 CWS Summit Europe,

Berlin, GermanyApril 24th & 25th

or 2017 Online Class:The Anytime, Anywhere Class

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Volume Discounts are available.


The CWSC Support TeamBryan PeňaSVP, Contingent Workforce StrategiesE: [email protected]: +1-‐650-‐ 209-‐8103

Stephen ClancyDirector , CWS and ResearchE: [email protected]: +1-‐650-‐ 390-‐6218

Dawn McCartneyDirector , CWS and ResearchE: [email protected]: +1-‐650-‐ 390-‐6170

Peter ReaganDirector, CWS and Research (Europe, APAC & LATAM)E: [email protected]: +44 207 194 7746


2017 Workforce Solutions Webinars

March 23, 2017 RPO Essentials for SuccessApril 6, 2017 Mastering SOWApril 20, 2017 CW Technology to Drive SolutionsMay 11, 2017 Leveraging Big DataJune 8, 2017 Total Talent ManagementJune 22, 2017 Crafting a Pricing Strategy That WorksJuly 6, 2017 Managing SOW Around the WorldAugust 31, 2017 Increasing Value in CW ProgramsOctober 5, 2017 The Gig Economy and Changing WorkNovember 9, 2017 VMS/MSP LandscapeDecember 7, 2017 2017, Future Shock , The State of Workforce

SolutionsThe Grand Finale…December 14, 2017 2017 Lessons for CW Managers


SIA RESOURCES CITED IN THIS WEBINAR:

Lexicon of Global Workforce-Related Terms

Workforce Solutions Ecosystem - Report


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