Worked in computer industry for more than 25 years Telephone Technical support Senior Systems...

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REAL LIONS DON'T NEED TO ROAR: CAPITALIZING ON THE UNIQUE CHARACTERISTICS THAT WOMEN BRING TO THE WORKPLACE CHRISTINE BUCKLEY, PMP, CISA

Transcript of Worked in computer industry for more than 25 years Telephone Technical support Senior Systems...

Page 1: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

REAL LIONS DON'T NEED TO ROAR: CAPITALIZING

ON THE UNIQUE CHARACTERISTICS THAT

WOMEN BRING TO THE WORKPLACE

CHRISTINE BUCKLEY, PMP, CISA

Page 2: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

MY EXPERIENCES

Worked in computer industry for more than 25 years

Telephone Technical support Senior Systems Engineer at Delta Air

Lines After 9/11, I started my own business

For many of the positions I was the only woman on the technical team

Page 3: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

MY EXPERIENCES

Page 4: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

Moved to Seattle

Project Manager at Boeing for software development project for the 787

Currently at Microsoft working with the Unified Communications products

MY EXPERIENCES

Page 5: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

MY PERSONAL GOAL FOR THIS EVENING

To share my experiences and lessons learned in hopes that they may help you

To give you a list of the resources I depend on to ‘sharpen the saw’

To make you laugh

"At the end of the day people won't remember what you said or did, they will

remember how you made them feel." ~ Maya Angelou

Page 6: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

MEN ARE FROM MARS, WOMEN ARE FROM VENUS

Page 7: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

When a woman says:

We Never Go Out!

What do you think this means?

MEN ARE FROM MARS, WOMEN ARE FROM VENUS

Page 8: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

Let’s look at a ‘translation’ from the ‘Venusian/Martian Phrase Dictionary

When a woman says:

We Never Go Out!

She means “I feel like going out and doing something together. We always have such a fun time, and I love being with you. What do you think? Would you take me out to dinner? It has been a few days since we went out.

MEN ARE FROM MARS, WOMEN ARE FROM VENUS

Page 9: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

Let’s look at a ‘translation’ from the ‘Venusian/Martian Phrase Dictionary

When a woman says:

We Never Go Out!She means “I feel like going out and doing something together. We always have such a fun time, and I love being with you. What do you think? Would you take me out to dinner? It has been a few days since we went out.

Without this translation, when a woman says “We never go out” a man may hear:

You are not doing your job. What a disappointment you have turned out to be. We never do anything together anymore because you are lazy, unromantic, and just boring.”

MEN ARE FROM MARS, WOMEN ARE FROM VENUS

Page 10: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

Learn how someone communicates best and what is important to them

Men need:

Trust Acceptance Appreciation

"The best way to keep relationships happy, healthy, and supportive can be summed up in one word: appreciation. What you appreciate, appreciates. When we demonstrate our appreciation for the support we receive from others, it reinforces that behavior and deepens our connection to them.“Marci ShimoffAuthor of Love For No Reason

MEN ARE FROM MARS, WOMEN ARE FROM VENUS

Page 11: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

Learn how someone communicates best and what is important to them

Women need:

Caring Understanding Respect

When a woman does not feel cared for and respected in a relationship she gradually becomes compulsively responsible and exhausted from giving too much.

MEN ARE FROM MARS, WOMEN ARE FROM VENUS

Page 12: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

MEN ARE FROM MARS, WOMEN ARE FROM VENUS

Men:

Take pride in solving their own issues

Talk about their problems as an invitation for advice

Doesn’t want help unless they ask specifically for help

Women:

Take pride in collaboration and team work

Talk about their problems to release them (not to ask for

advice)

Doesn’t want to ask for help – immensely enjoys when

someone starts helping without being asked

Page 13: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

MEN ARE FROM MARS, WOMEN ARE FROM VENUS

Men are motivated and empoweredWhen they feel needed…

Women are motivated and empoweredWhen they feel cared for and respected…

Page 14: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

Despicable Me – A fabulous example of successful Martian/Venutian communication skills!

MEN ARE FROM MARS, WOMEN ARE FROM VENUS

Page 15: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

"Do the best you can until you know better. Then when you know better, do better."

— Maya Angelou

MEN ARE FROM MARS, WOMEN ARE FROM VENUS

Page 16: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

www.greatday.com

THE DAILY MOTIVATOR

Page 17: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

Your perception of yourself influences everything you do or don't do

Keep that in mind the next time you catch yourself using negative self-talk

MENTAL IMAGE

Page 18: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

"Remember, happiness doesn't depend upon who you are or what you have, it depends solely upon what you think." ~ Dale Carnegie

"If you think you can, you can. If you think you can't, you're right." ~ Mary Kay Ash

The greatest weapon against stress is our ability to choose one thought over another. ~ William James

"The greatest day in your life and mine is when we take total responsibility for our attitudes. That's the day we truly grow up." ~ John C. Maxwell

ATTITUDE = ALTITUDE

Page 19: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

LIONS DON’T NEED TO ROAR

Assign your mind a positive attitude instead

Successful people are constantly aware of how they are being perceived – and adjust their actions to control their effect.

To be successful, be yourself more consciously, purposefully, and positively by:

Being aware of what you are thinking, saying, or doing at any given moment;Consciously choosing attitudes, words, and actionsAdopting new behavior patterns

Page 20: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

YOUR EXPRESSION

"The expression one wears on one's face is far more important than the clothes one wears on one's back.“

Dale Carnegie

Page 21: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

How to look Awake, Alert and Alive!

Relax your browRelax your jawRelax your feetSay ‘Cheese Whiz’

YOUR EXPRESSION

Page 22: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

Smile – it is an instant energizer and makes you look younger

Keep Your Head Level (literally) – you appear more energetic and sure of yourself

Laugh – it reduces negative tension and replaces it with a positive physical reaction

Top people laugh. Their philosophy is: "If you can't change it or accept it, you might as well

laugh about it." And they laugh...a LOT.

LIONS DON’T NEED TO ROAR

Page 23: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

LIONS DON’T NEED TO ROAR

Page 24: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

Expect acceptance and accept others as well. Maintain an "I'm OK and you're OK too"

attitude.

Trust that everyone does their best everyday

When you choose to be pleasant and positive in the way you treat others, you have also chosen, in most cases, how you are going to be treated by

others.

LIONS DON’T NEED TO ROAR

Page 25: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

Do you know what to do when you start to cry at work?

LIONS DON’T NEED TO ROAR

Page 26: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

BE GRATEFUL"The more you are grateful for what you have the more you will have to be grateful for" ~ Zig Ziglar

"Living well is an art that can be developed: a love of life and ability to take great pleasure from small offerings and assurance that the world owes you nothing and that every gift is exactly that, a gift. " ~ Maya Angelou (Wouldn't Take Nothing for My Journey Now)

"Life is not measured by the number of breaths we take, but by the moments that take our breath away." ~ Maya Angelou

Page 27: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

BE GRATEFUL

Page 28: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

BE GRATEFUL Keep a Gratitude Journal – a list of

what you are thankful for – be sure to review it regularly – especially on rainy days.

Page 29: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

http://www.insightoftheday.com/quote.asp

INSIGHT OF THE DAY

Page 30: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

"Pretend that every single person you meet has a sign around his or her neck that says, "Make me feel important." Not only will you succeed in sales, you will succeed in life."

~ Mary Kay Ash

MY OWN BUSINESS

Page 31: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

Golden Rule Management

Enthusiasm…Moves Mountains!

Six Most Important Things List

MARY KAY ON PEOPLE MANAGEMENT

Page 32: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

People Will Support That Which They Help Create

The Art of ListeningYou can make more friends in two months by

becoming genuinely interested in other people than you can in two years trying to get other people interested in you. ~ Dale

Carnegie

Praise People to Success

MARY KAY ON PEOPLE MANAGEMENT

Page 33: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

http://www.mileaderonline.com/

MAXIMUM IMPACT CLUB

Page 34: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

www.giantimpact.com

GIANT IMPACT

Page 35: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

If you don’t tell your money where to go, you will wonder where it went.

SHARPEN THE SAW

Page 36: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

REVIEW – BOOKS THAT CHANGED MY LIFE

Lions Don’t Need to Roar by D. A. Benton

Men are from Mars, Women are from Venus

By John Gray

Mary KayOn PeopleManagement

by Mary Kay Ash

Total Money Makeover

by Dave Ramsey

Page 37: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

www.greatday.com

http://www.insightoftheday.com/quote.asp

http://www.mileaderonline.com/

www.giantimpact.com

REVIEW – WEBSITES TO ‘SHARPEN THE SAW’

Page 38: Worked in computer industry for more than 25 years Telephone Technical support Senior Systems Engineer at Delta Air Lines After 9/11, I started my own.

QUESTIONS & ANSWERS