WorkBC: Assisting British Columbians to be First in Line for Jobs

Presented by: Sergei Bouslov, Executive Director

August 1, 2014

2

Overview

Performance highlights Building on lessons

learned Areas of focus Opportunities and

future direction

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Employment Program of BC

Launched April 2, 2012 after over 2 years of consultations

85 WorkBC Employment Services Centres (ESCs) throughout BC

100+ satellite offices with outreach and itinerant services

ESCs provide a range of services to any unemployed British Columbian

Assist clients to become employment ready and find & sustain a job

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EPBC Services and Supports

Resume preparation Assistance with job searches Employment counselling and support Interview preparation Employment related workshops Employment needs assessments

Financial needs assessments Short-term certification Assistive technology & devices Skills training (funding for tuition and

living supports) Living supports during apprentice training Preparation for self-employment Customized employment Wage subsidy Job development Job coaching Follow-up support for job maintenance &

retention

5

Program Figures

Since April 2, 2012: Served 160,449 people, with over 80 percent receiving

case management 38,776 employment outcomes achieved

We achieve an overall employment rate of about 42%Employment outcome rate is nearly 80% for clients who have

completed case management

EI clients account for 36% and BCEA clients account for nearly a third of all clients

91,076 self identified as being from one or more specialized populations

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Specialized Populations

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

Persons with adisability

Youth Multi-barriered Rural andremote

populations

Aboriginalpeople

Immigrants Survivors ofviolence and/or

abuse

Francophone

31%

27%

22%

13%11%

8%6%

1%

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Key Lessons Learned

Program Design: A single program replacing ten legacy programs Complex contracts to support program Simultaneously designing program and system

Implementation : Community level & internal organization changes

needed to support program Adjusting program model to realities of system Ensuring financial viability for contractors

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Collaborative Problem Solving

Collaboration and collective problem solving:o Ministry-contractor co-led working groups o Solutions have been jointly recommended and

implemented on an ongoing basis o Continued focus on capacity building and service

consistency

Flexible and adaptable program design Fair and sustainable payment model Collective effort to support program stabilization

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Moving Forward – Key Priorities

Mobility of clients to satisfy labour demand Greater focus on skills development training Expanding networks with employers Continued development of strategies to support

specialized populations, including Aboriginals Youth Immigrants Persons with disabilities and multi-barriered

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Moving Forward (continued)

Program initiatives to support all clients:o Accessibility 2024 for Assistive Technologyo Customized Employmento Persons with Disabilities Employment “ Culture

Shift”oWhite Paper Consultation President’s Group

Technology to support WorkBC:o Client Portalo BI Portal, common data sharing & analysis

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BC’s Skills for Jobs Blueprint

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Supporting the Blueprint

Continue flexible and adaptable program deliveryo Identifying new and addressing existing gaps

Collaboration to improve outcomes o Contractors & career practitioners roleo Utilizing Community Employer Partnerships initiative

Informed decisions (EPBC Program Evaluation)