Work co-operatively and communicate with others about workmatters Recap Week 9 10/09/2013

Communication styles

When we think about communication styles the 3 most common we refer to include:

Passive

Assertive

Aggressive

WORKING TOGETHER

Week 10 17/9/2013

Assessment Task 2 – The follow up report due today Week 10

(17/9/013). Remember cover sheets.

Strategies staff use to communicate effectively with one another

Staff meetingsRegular opportunities for staff to

attend staff and team meetings will support staff to develop and maintain a strong team work relationship

Staff communicate effectively by actively listening to colleagues and striving to understand their colleagues perspectives.

Staff meetingsThe way staff relate to each other will

influence the atmosphere created in the service

Staff meetings:

Allow staff to have input into decisions being made

Act as a means of receiving and discussing information

Provide an avenue to air grievances, and discuss any concerns

You can help make the meetings more successful by doing the following:

Preparing for a meeting beforehand by thinking about what you would like to discuss, what you would like to achieve, and how you’ll approach the rest of the team.

If there is an agenda outlined beforehand, familiarise yourself with the topics to be discussed.

Sharing your ideas freely with your team in a logical genuine way.

Asking questions when you don’t understand other’s suggestions and discussions

Listening carefully to what others have to say and clarifying anything that you’re unsure of

Trying to encourage those who are quiet to participate.

Clarifying who is responsible for the outcomes of the meeting and summarising any future tasks which you understand are your responsibility

Communication strategies

An important element of effective team work is the ability of staff to empathise with and support their colleagues. This assists staff to appreciate each other’s feelings, views, needs and interests and respect the knowledge and skills that each staff member brings to work

By communicating well staff can share the information that is needed to establish and maintain positive relationships with each other.

Effective communication enables staff to operate as a team to reflect upon, plan for and improve practice within the workplace

Working CooperativelyWorking cooperatively requires team members to complete their individual responsibilities and duties, but to also use their initiative and assist and support the other team members within the workplace

These behaviours are highly regarded within community services organisations and demonstrate an individual’s ability to be an effective team member

Behaviours that promote cooperation in the work place include:

Effective and ethical communication with team members.

Ensuring decisions and practices are fair and equitable.

Discussing issues and concerns openly.

TODAYS SESSION YOU WILL BE

WORKING TOGETHER AS A WHOLE GROUP TO BOTH ORGANISE AND

CONDUCT A STAFF MEETING

In a staff meeting the same rules apply as per last week... Demonstrating an ability to listen

appropriately to the opinions and suggestions of others;

Communicating clearly, concisely and with a focus on the issue (task);

Using questions to clarify instructions or responsibilities;

Displaying a helpful and courteous manner at all times;

Using effective conflict resolution skills.

BEFORE YOU COMMENCE ...

Remember -

• Code of conduct;

• The ability to pick on non-verbal cues of your peers;

• To work positively and together as a team;

• Actively listen to each other;

• Respect each others efforts.

HOW DO WE ORGANISE THIS?

WHAT ROLES DO WE PLAY?

WHAT TOPICS DO WE CHOOSE?

HOW DO WE ORGANISE THIS?

Group 11. Plan an agenda. This can be typed up and sent as an email that I will print out.

2. Think of the roles that need to be played – director, teachers/room leaders, early childhood educators, office staff (minute taker), cook etc.

WHAT ROLES DO WE PLAY?

WHAT TOPICS DO WE CHOOSE?Group 2Think of some topics that would be relevant to discuss i.e.1. A child with behavioural problems;

2. A parent who becomes upset if her child is not attended to when she leaves;

3. Staff ensuring that all work is completed if on late shift (what do you need to refer to here)?

4. Fathers day – how are we going to celebrate this? Etc etc

Remember you will also need to make a list of any possible previous issues raised at the last meeting.

Lillypilly Children's Centre Staff Meeting  

*Date of meeting* Facilitator – who is running it?

* Attendees – who is present* Start Time of Meeting

* VenueIts body will mainly consist of:

* Issues raised from the previous meeting.* Agenda

* Apologies* Closing time of meeting.

UPON COMPLETING THE MEETINGDid it go well?Did all the issues get raised?Was the communication (both verbal and non-verbal) professional and in keeping with what we have learnt in class?