Word 2010 Core Items 

Audience Profile The Core‐level Microsoft Office Word 2010 User should be able to navigate Microsoft Office Word 2010 software at the feature and functionality level. They should be familiar with and know how to use at least 80% of the features and capabilities of Microsoft Office Word 2010. The core‐level user should be able to use Microsoft Office Word 2010 to create and edit professional‐looking documents for a variety of purposes and situations. Users would include people from a wide variety of job roles from almost all areas of professional, student, and personal life. Some of the roles users might take on include, but are not limited to, the following: 

• Clerical, Office professionals 

• Consultants 

• Executives/Managers 

• Help desk personnel 

• Instructors/Trainers 

• Marketing personnel 

• Product developers 

• Sales 

• Students 

• Writers 

• Other members of the general population 

Tasks that might be undertaken or work products created by members of the Microsoft Word 2010 Core‐level User Target Audience might include, but are not be limited to, the following: 

• Blogging • Business plans • Business reports • Calendaring • Case studies • Charts • Classroom instructional materials  • Creating Forms • Creating Supporting docs • Data entry, manipulation • Documentation • E‐mail • Formatting of printed materials • General documents • Instructional development • Investor info • Journals 

• Letters • Marketing materials • Outlining • Papers • Procedural documents • Public Relations materials • Publications (books, articles) • Recipes • Reports • Scrapbooking • Studies • Technical support materials • Tests • User manuals • Web info/papers • White papers 

 

Objective Domain  1—Sharing and Maintaining Documents 

1.1—Apply different views to a document 

1.2—Apply protection to a document  

1.3—Manage document versions  

1.4—Share documents  

1.5—Save a Document 

1.6—Apply a template to a document 

2—Formatting Content 

2.1—Apply font and paragraph attributes 

2.2—Navigate and search through a document 

2.3—Apply indentation and tab settings to paragraphs 

2.4—Apply spacing settings to text and paragraphs 

2.5—Create tables 

2.6—Manipulate tables in a document 

2.7—Apply bullets to a document 

3—Applying Page Layout and Reusable Content 

3.1—Apply and manipulate page setup settings  

3.2—Apply themes  

3.3—Construct content in a document by using the Quick Parts tool 

3.4—Create and manipulate page backgrounds  

3.5—Create and modify headers and footers 

4—Including Illustrations and Graphics in a Document 

4.1—Insert and format Pictures in a document  

4.2—Insert and format shapes, WordArt, and SmartArt 

4.3—Insert and format Clip Art 

4.4—Apply and manipulate text boxes 

5—Proofreading documents 

5.1—Validate content by using spelling and grammar checking options 

5.2—Configure AutoCorrect settings 

5.3—Insert and modify comments in a document 

6—Applying References and Hyperlinks 

6.1—Apply a hyperlink  

6.2—Create Endnotes and Footnotes in a document  

6.3—Create a Table of Contents in a document 

7—Performing Mail Merge Operations 

7.1—Setup mail merge  

7.2—Execute mail merge 

77‐887 

Micro 010, soft Word Expert 2Objective Domain  

 

Exam Design  The Basics This is a Technical Specialist exam designed to assess candidates’ hands‐on skills using Microsoft Office Word 2010 at the Expert level. We are specifying an item pool of 75 unique performance‐based tasks. Items should be written to the Application cognitive level. For more information about cognitive levels, refer to the Cognitive Domain in Bloom’s Taxonomy. 

 Categories in the cognitive domain of Bloom's Taxonomy (Anderson & Krathwohl, 2001) 

 Target Audience The audience profile for the Expert Exam is a skilled person with at least the following skills: 

• Bookmarks 

• Captions • Comparing documents • Create styles • Creating Templates 

• Cross reference 

• Digital signature (without certificate) 

• Document Map 

• Inserting Objects 

• Kerning (character spacing) 

• Merging documents 

• Modify charts 

• Protect Document 

• Quick Parts (defaults) 

• Research 

• Switch Windows 

• Word Options 

Objective Domain  1. Sharing and Maintaining Documents

1.1. Configure Word Options

1.2. Restrict access to a document

1.3. Add and modify templates in an existing document 2. Formatting Content

2.1. Apply advanced font and paragraph attributes

2.2. Create tables and charts

2.3. Construct reusable content in a document

2.4. Link sections 3. Tracking and Referencing Documents

3.1. Review, compare and combine documents

3.2. Create a reference page

3.3. Create a Table of Authorities in a document

3.4. Create an index in document

4. Performing Mail Merge Operations

4.1. Execute Mail Merge

4.2. Create a Mail Merge by using other data sources

4.3. Create labels and forms 5. Managing Macros and Forms

5.1. Create and manipulate macros

5.2. Apply and manipulate macro options

5.3. Create forms

5.4. Manipulate forms

Excel 2010 Core Items 

Audience Profile The Core‐level Microsoft Office Excel 2010 User should be able to navigate Microsoft Office Excel 2010 software at the feature and functionality level. They should be familiar with and know how to use at least 80% of the features and capabilities of Microsoft Office Excel 2010. The core‐level user should be able to use Microsoft Office Excel 2010 to create and edit professional‐looking spreadsheets for a variety of purposes and situations. Users would include people from a wide variety of job roles from almost all areas of professional, student, and personal life. Some of the roles users might take on include, but are not limited to: 

• Accountants 

• Clerical, Office professionals 

• Consultants 

• Executives/Managers 

• Help desk personnel 

• Instructors/Trainers 

• Program/Project Managers 

• Sales 

• Students 

• Other members of the general population 

Tasks that might be undertaken or work products created by members of the Microsoft Excel 2010 Core‐level User Target Audience might include, but would not be limited to: 

• Case studies • Charting • Classroom instructional materials  • Create analytical, financial, etc. reports • Data collaboration • Data entry • Data formatting • Data manipulation • Family budget • Format numerical (financial, statistical, 

etc.) reports • Forms 

• Graphing • Instructional development • Investor info and analyses • Process data • Recipes • Reporting • Studies • Technical support • Tracking • Trending 

 

Objective Domain 

1—Managing the Worksheet Environment 

1.1—Navigate through a worksheet 

1.2—Print a worksheet or workbook 

1.3—Personalize environment by using Backstage 

2—Creating Cell Data 

2.1—Construct cell data 

2.2—Apply AutoFill 

2.3—Apply and manipulate hyperlinks 

3—Formatting Cells and Worksheets 

3.1—Apply and modify cell formats 

3.2—Merge or split cells 

3.3—Create row and column titles 

3.4—Hide and unhide rows and columns 

3.5—Manipulate Page Setup options for worksheets 

3.6—Create and apply cell styles 

4—Managing Worksheets and Workbooks  

4.1—Create and format worksheets 

4.2—Manipulate window views 

4.3—Manipulate workbook views 

 

5—Applying Formulas and Functions 

5.1—Create formulas 

5.2—Enforce precedence 

5.3—Apply cell references in formulas 

5.4—Apply conditional logic in a formula (<,>,=) 

5.5—Apply named ranges in formulas 

5.6—Apply cell ranges in formulas 

6—Presenting Data Visually 

6.1—Create charts based on worksheet data 

6.2—Apply and manipulate illustrations 

6.3—Create and modify images by using the Image Editor 

6.4—Apply Sparklines 

7—Sharing worksheet data with other users 

7.1—Share spreadsheets by using Backstage 

7.2—Manage comments 

8—Analyzing and Organizing Data 

8.1—Filter data 

8.2—Sort data 

8.3—Apply conditional formatting 

77‐888 

Micro 010, soft Excel Expert 2Objective Domain  

 

Exam Design  The Basics This is a Technical Specialist exam designed to assess candidates’ hands‐on skills using Microsoft Office Excel 2010 at the Expert level. We are specifying an item pool of 75 unique performance‐based tasks. Items should be written to the Application cognitive level. For more information about cognitive levels, refer to the Cognitive Domain in Bloom’s Taxonomy. 

 Categories in the cognitive domain of Bloom's Taxonomy (Anderson & Krathwohl, 2001) 

 

Target Audience The audience profile for the Expert Exam is a skilled office worker or student with at least 6 – 9 months use of the particular Office software. 

• Conditional formatting (creating, editing, and managing rules, multiple conditions) 

• Charts and graphs (customized) 

• Formulas and functions (complex) 

• Time/date functions, time/date math 

• Converting data types 

• Linking data across multiple workbooks 

• Consolidated data 

• Pivot charts and tables (creating and manipulating) 

• Dynamic charts 

• Trend line 

• Error tracing 

• Named ranges and cells 

• Hyperlinks 

• Recording and running macros 

• Locking cells 

• Protecting worksheets 

Objective Domain  1. Sharing and Maintaining Workbooks

1.1. Apply workbook settings, Properties, and data options

1.2. Apply protection and sharing properties to workbooks and worksheets

1.3. Maintain shared workbooks 2. Applying Formulas and Functions

2.1. Audit Formulas

2.2. Manipulate formula options

2.3. Perform Data Summary Tasks

2.4. Apply functions in formulas

3. Presenting Data Visually

3.1. Apply advanced chart features

3.2. Apply data analysis

3.3. Create and manipulate PivotTables

3.4. Create and manipulate PivotCharts 4. Working with Macros and Forms

4.1. Create and manipulate macros

4.2. Insert and manipulate form controls

77-883

Microsoft PowerPoint 2010,

Using PowerPoint

Exam Design

Target Audience The audience profile for the Core Exam is a student, office worker or instructor who needs to navigate

the Office software at the feature and functionality level.

Core users generate more complex slide shows, such as product plans, reports, and marketing materials.

They create slide shows based on custom templates generated by others and frequently reuse slides.

Their slides include more sophisticated data presented in visual formats, so these users need to be

proficient with PowerPoint features that will enable them to manipulate these formats. Some core users

work alone and others collaborate routinely with colleagues. Their presentations might be for small or

large audiences, and they might be internal or external. These users need to be comfortable with

pausing, moving back and forth, jumping to specific slides, drilling down to supporting data, and marking

up slides.

The core PowerPoint 2010 enterprise user typically:

is proficient with productivity tools

frequently collaborates with others on projects

personalizes his or her working environment for efficiency

has created or produced effective, practical slide shows

Objective Domain

1. Managing the PowerPoint environment

1.1. Adjust views

1.2. Manipulate the PowerPoint window.

1.3. Configure the Quick Access Toolbar (QAT).

1.4. Configure PowerPoint file options

2. Creating a Slide Presentation

2.1. Construct and edit a photo album.

2.2. Apply slide size and orientation settings.

2.3. Add and remove slides.

2.4. Format slides.

2.5. Enter and format text.

2.6. Format a text box.

3. Working with graphical and multimedia elements

3.1. Manipulate graphical elements.

3.2. Manipulate images.

3.3. Modify WordArt and shapes.

3.4. Manipulate SmartArt.

3.5. Edit video and audio content.

4. Creating charts and tables

4.1. Construct and modify a table.

4.2. Insert and modify a chart.

4.3. Apply chart elements.

4.4. Manipulate chart layouts.

4.5. Manipulate chart elements.

5. Applying transitions and animations

5.1. Apply built-in and custom animations.

5.2. Apply effect and path options.

5.3. Manipulate an animation.

5.4. Apply and modify transitions between slides.

6. Collaborating on a presentation

6.1. Manage comments in a presentation.

6.2. Apply proofing tools.

7. Preparing a presentation for delivery

7.1. Save a presentation.

7.2. Share a presentation.

7.3. Print a presentation.

7.4. Protect a presentation.

8. Delivering a presentation

8.1. Apply presentation tools.

8.2. Set up a slide show.

8.3. Set presentation timing.

8.4. Record a presentation.

 77‐884 

Outlook 2010  

Exam Design  

Target Audience 

The typical candidate for the exam is a student, office worker, or instructor who is able to navigate Outlook 2010 at the feature and functionality level. 

Users can format message content by using character and paragraph formatting, use graphic elements such as charts and tables, and create contact records, tasks, and appointments from incoming messages. They create contact groups, schedule meetings, and share schedules to facilitate communication with other Outlook users.  

The Outlook 2010 user typically: 

• is proficient with productivity tools 

• frequently collaborates with others on projects 

• personalizes the working environment for efficiency 

 

Objective Domain 

1. Managing the Outlook Environment

1.1. Apply and manipulate Outlook program options. This objective may include but is not limited to: setting General, Mail, Calendar, Tasks, Notes and Journal, Advanced, and Language options

1.2. Manipulate item tags. This objective may include but is not limited to: categorizing items, setting flags, setting sensitivity level, marking items as read or unread, and viewing message properties

1.3. Arrange the Content Pane. This objective may include but is not limited to: showing or hiding fields in a list view, changing the reading view, and using the Reminders Window and People Pane

1.4. Apply search and filter tools. This objective may include but is not limited to: using built-in Search folders

1.5. Print an Outlook item. This objective may include but is not limited to: printing attachments, calendars, multiple messages, multiple contact records, tasks, and multiple notes

2. Creating and Formatting Item Content

2.1. Create and send email messages. This objective may include but is not limited to: specifying a message theme, specifying plain text, rich text, or HTML message content format, showing or hiding the From and Bcc fields, setting a reminder for message recipients, specifying the sending account, specifying the sent item folder, configuring message delivery options, configuring voting and tracking options, and sending a message to a contact group

2.2. Create and manage Quick Steps. This objective may include but is not limited to: performing, creating, editing, deleting, and duplicating Quick Steps, resetting Quick Steps to default settings

2.3. Create item content. This objective may include but is not limited to: inserting graphical elements and inserting a hyperlink

2.4. Format item content. This objective may include but is not limited to: using formatting tools, applying styles, creating styles and themes, using Paste Special, and formatting graphical elements

2.5. Attach content to email messages. This objective may include but is not limited to: attaching an Outlook item and attaching external files

3. Managing Email Messages

3.1. Clean up the mailbox. This objective may include but is not limited to: viewing mailbox size, saving message attachments, saving a message in an external format, ignoring a conversation, and using clean-up tools

3.2. Create and manage rules. This objective may include but is not limited to: creating, modifying, and deleting rules

3.3. Manage junk mail. This objective may include but is not limited to: allowing a specific message (Not junk), and filtering junk mail with Never Block Sender, Never Block Sender’s Domain, Never Block this Group or Mailing List, and Block Sender

3.4. Manage automatic message content. This objective may include but is not limited to: managing signatures, specifying the font for new HTML messages, plain-text messages, specifying options for replies and forwards, and setting a default theme for all HTML messages, stationery, and fonts

4. Managing Contacts

4.1. Create and manipulate contacts. This objective may include but is not limited to: modifying a default business card, forwarding a contact, and updating a contact in the address book

4.2. Create and manipulate contact groups. This objective may include but is not limited to: creating a contact group, managing contact group membership, showing notes about a contact group, forwarding a contact group, deleting a contact group, and sending a meeting to a contact group

5. Managing Calendar Objects

5.1. Create and manipulate appointments and events. This objective may include but is not limited to: setting appointment options, printing appointment details, forwarding an appointment, and scheduling a meeting with a message sender

5.2. Create and manipulate meeting requests. This objective may include but is not limited to: setting response options, updating a meeting request, canceling a meeting or invitation, and proposing a new time for a meeting

5.3. Manipulate the Calendar pane. This objective may include but is not limited to: arranging the calendar view, changing the calendar color, displaying or hiding calendars, and creating a calendar group

6. Working with Tasks, Notes, and Journal Entries

6.1. Create and manipulate tasks. This objective may include but is not limited to: creating a task, managing task details, sending a status report, marking a task as complete, moving or copying a task to another folder, assigning a task to another Outlook user, accepting or declining a task assignment, updating an assigned task, and using Current view

6.2. Create and manipulate notes. This objective may include but is not limited to: creating a note, changing the current view, and categorizing notes

6.3. Create and manipulate Journal entries. This objective may include but is not limited to: automatically record Outlook items, automatically record files, and editing a Journal entry

77-885

Access 2010

Exam Design The Basics

This is a Technical Specialist exam designed to assess candidates’ hands-on skills using Microsoft Office

Access 2010. We are specifying an item pool of 45 unique performance-based tasks. Items should be

written to the Application cognitive level. For more information about cognitive levels, refer to the

Cognitive Domain in Bloom’s Taxonomy.

Categories in the cognitive domain of Bloom's Taxonomy (Anderson & Krathwohl, 2001)

Target Audience The typical candidate for the exam works as a user support professional, trainer, teacher, professor,

database user, or database creator who needs to create or maintain a basic Access database. Users can

create, modify, and extend functionality of basic database objects, including tables, queries, forms, and

reports. Users can also construct and modify basic relationships among database entities and can

instruct others in basic Access functionality and usage.

The Access 2010 user typically:

is effective in creating, modifying, and personalizing objects

is capable of working independently on database projects

often answers questions from others about databases

has created or modified a simple Access database

can use templates to create basic objects

Objective Domain

1. Managing the Access Environment

1.1. Create and manage a database.

1.2. Configure the Navigation Pane.

1.3. Apply Application Parts.

2. Building Tables

2.1. Create tables.

2.2. Create and modify fields.

2.3. Sort and filter records.

2.4. Set relationships.

2.5. Import data from a single data file.

3. Building Forms

3.1. Create forms.

3.2. Apply Form Design Tab options.

3.3. Apply Form Arrange Tab options.

3.4. Apply Form Format Tab options.

4. Creating and Managing Queries

4.1. Construct queries.

4.2. Manage source tables and relationships.

4.3. Manipulate fields.

4.4. Calculate totals.

4.5. Generate calculated fields.

5. Designing Reports

5.1. Create reports.

5.2. Apply Report Design Tab options.

5.3. Apply Report Arrange Tab options.

5.4. Apply Report Format Tab options.

5.5. Apply Report Page Setup Tab options.

5.6. Sort and filter records for reporting.

77-853

Microsoft Office OneNote 2010,

Objective Domain

Exam Design

Target Audience The audience profile for the OneNote Exam is a student, office worker or instructor who needs to

navigate OneNote 2010 at the feature and functionality level.

Users perform work with OneNote used as a digital notebook and use it to integrate with other

Microsoft 2010 Office applications. They use it for managing projects, organizing research, and

collaborating with team members. They effectively use many of the common features and functions to

organize and display digital information, and access information from multiple locations.

The core OneNote 2010 user typically:

• uses Microsoft 2010 Office applications at an intermediate or advanced level

• knows how to leverage his or her work for multiple purposes

• knows how to use the major features and functions of OneNote to enhance project and

task management

• understands how to collaborate with other users via OneNote

Objective Domain

1 Managing the OneNote Environment

1.1 Manage Page Layout

1.2 Configure OneNote Notebook Backstage

1.3 Create a OneNote Notebook

1.4 Personalize OneNote

1.5 Personalize Page Setup

2 Sharing and Collaborating with Other Users

2.1 Share OneNote Notebooks

2.2 Share OneNote Content via E-mail

2.3 Collaborate in OneNote

3 Organizing and Finding Notes

3.1 Organize Notebooks

3.2 Search for Content in OneNote

3.3 Use History and Backups in OneNote

3.4 Save Notebook Content

3.5 Import content by using Quick Filing

3.6 Create and Manage Tags

4 Editing and Linking Content in OneNote

4.1 Use Links and Linked Notes

4.2 Insert Files

4.3 Edit Text in OneNote

4.4 Insert and Modify Visual Elements

77-886

SharePoint 2010

Exam Design

Target Audience Candidates for this exam are users who provide structure for information, extend out-of-the-box site

features, solve business problems through composite applications, and facilitate collaboration with

other site users.

Users perform all site user tasks. They optimize Web Part pages for team use by adding and configuring

Web Parts from the Web Part gallery. They customize dashboards to target the information presented.

Users focus on adapting SharePoint sites to their teams’ needs and improving productivity.

The user typically:

uses Microsoft Word, Excel, PowerPoint, Access, and Visio 2010 at an intermediate or advanced

level.

collaborates frequently with other users on their team and throughout the enterprise.

uses search tools proficiently on intranets or the Internet.

optimizes the working environment for efficiency.

Objective Domain 1. Creating and Formatting Content

1.1. Navigate the SharePoint hierarchy.

This objective may include but is not limited to: using Quick Launch, All Site Content, and breadcrumb trails, adding content to Quick Launch, and using content and structure for navigation

1.2. Manage lists and libraries.

This objective may include but is not limited to: creating lists or libraries, editing properties for new items, enabling email notifications on a library or list, providing a shortcut to a mobile site URL, managing document templates, managing list views, creating an alert on a list or library, enabling rating, adding a column, adding content validation, managing column properties for various column types, and managing workflows

1.3. Manage list items.

This objective may include but is not limited to: creating a new item, editing content, deleting a list item or a document, versioning items, publishing assets, managing workflows, and uploading documents

1.4. Manage document sets.

This objective may include but is not limited to: creating a document set and adding a document to a document set

2. Managing SharePoint Sites

2.1. Manage pages. This objective may include but is not limited to: creating, editing, and deleting pages

2.2. Administer a site.

This objective may include but is not limited to: creating a new site, configuring the site structure, configuring the Content Organizer, displaying a list of all user alerts, modifying the Look and Feel of a site, and recovering a list, library, document or list item

2.3. Manage Web Parts on a page.

This objective may include but is not limited to: adding a Web Part, configuring a Web Part, hiding or removing a Web Part, and exporting or importing a Web Part

2.4. Manage content types.

This objective may include but is not limited to: associating a content type to a list and extending the columns of a content type

2.5. Manage users and groups.

This objective may include but is not limited to: managing user access, groups, and group permissions

2.6. Create SharePoint workspace sites.

This objective may include but is not limited to: using document and meeting workspaces

2.7. Analyze site activity.

This objective may include but is not limited to: viewing site web analytics and viewing detailed reports

3. Participating in User Communities

3.1. Configure My Site.

This objective may include but is not limited to: adding keywords, adding colleagues, selecting a theme, configuring the Colleague Tracker Web Part, configuring RSS feeds, and configuring profiles

3.2. Collaborate through My Site.

This objective may include but is not limited to: updating profile status, sharing pictures in My Site, managing personal documents, sharing documents in My Site, browsing the organization hierarchy, and adding Web Parts to My Site

3.3. Tag and note content.

This objective may include but is not limited to: adding notes on the Note Board for a list or a library, adding tags for a list or a library, rating an item, using tag clouds, and reviewing tags on My Site

4. Configuring and Consuming Site Search Results

4.1. Administer search at the site level.

This objective may include but is not limited to: configuring searchable columns, configuring list search, and configuring site search visibility

4.2. Search SharePoint for content.

This objective may include but is not limited to: performing search by using Windows Internet Explorer, Windows Explorer, Office Word 2010 Research Pane, or SharePoint Workspace 2010

4.3. View search results.

This objective may include but is not limited to: browsing search results, using best bet results, using the refinement panel, using alerts and RSS feeds, and viewing document previews

4.4. Perform advanced searches.

This objective may include but is not limited to: using boolean operators in searches, using wild cards in searches, running property searches, and running phonetic searches

4.5. Search for people.

This objective may use but is not limited to: using People Search, refining people searches, and using advanced searches

5. Integrating SharePoint 2010 Services and Microsoft Office 2010 applications

5.1. Configure SharePoint 2010 Services.

This objective may include but is not limited to: using Form Services, Excel Services, Access Services, and Visio Services

5.2. Run Microsoft Office 2010 applications with SharePoint 2010 services.

This objective may use but is not limited to: integrating with Microsoft Outlook, accessing content with SharePoint Workspace 2010, and integrating with Office Web applications

5.3. Create dashboards.

This objective may include but is not limited to: creating a dashboard page, adding and configuring the Key Performance Indicators (KPI) Web Part, KPI Details Web Part,

Chart Web Part, Current User Filter Web Part, and Excel Web Access Web Part, displaying business data actions, and creating KPI lists

Microsoft Office 365—External Objective Definition

Microsoft Office 365 Page 1 of 3

77-891: Microsoft Office 365

Audience Profile The audience profile for the Microsoft Office 365 Exam is a student, office worker or instructor who needs to navigate Office 365 at the feature and functionality level.

The Office 365 User should be able to navigate Office 365 software at the feature and functionality level, including:

Outlook Web App (OWA)

Lync collaboration functionality

SharePoint online

Office web apps

They should be familiar with and know how to use at least 80% of the features and capabilities of Office 365, including but not limited to:

Simultaneously edit documents with colleagues

Conduct online meetings with colleagues, partners, and customers, including audio, video, and screen sharing

Share calendar with colleagues, partners, and customers

Manage and share documents, task lists, and schedules to keep workgroups in sync using My Sites and TeamSites

Users would include people from a wide variety of job roles from almost all areas of professional, student, and personal life. Some of the roles users might take on include, but are not limited to, the following:

Accountants

Consultants

Desktop support

Educators

Executives/Managers

Field personnel (mobile workforce)

Help desk personnel

Instructors/Trainers

IT/Tech support

Lawyers

Marketing personnel

Office professionals, office support

Product developers

Public administration

Sales

Students

Writers

Other members of the general population

Microsoft Office 365—External Objective Definition

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Tasks that might be undertaken or work products created by members of the Office 365 User Target Audience might include, but are not be limited to, the following:

All the time (80% of the time) o E-mail o Calendaring

Publish Share

o Meetings o Video conferencing o Create documents o Share documents

Document permissions o Edit documents o Task Management o Calls o Instant Messaging

Rarely (20% of the time) o Site Permissions o Assign Alerts o Create web parts o Create a site template o Create workflows

Never o Add a domain o Configure site collections o Manage errors o Code o Archive sites o Monitor site usage

Microsoft Office 365—External Objective Definition

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Objective Domain

1. Navigate Office 365

1.1. Navigate Office 365 Features

1.2. Navigate in Applications

2. Communicate by using Office 365 Outlook Web Application

2.1. Manage E-mail

2.2. Organize Calendars

2.3. Manage Contacts

2.4. Manage Tasks

2.5. Configure Outlook Web Application Options

3. Collaborate by using Lync Online

3.1. Configure Lync Options

3.2. Employ Collaboration Tools and Techniques

3.3. Manage Lync Contacts

3.4. Use Lync Tools

4. Manage Sites in SharePoint Online

4.1. Search for Site Content

4.2. Manage Sites

4.3. Manage Site Content