Elaine BarberWalden University

EDUC-6105-1. Organizations, Innovation and Change

XYZ Human Services is a community-based, non-profit organization with forty

years of experience serving the special needs of adults and children. XYZ is

located in the Northeast region and is the largest human service provider in the

state of Pennsylvania.

• XYZ has a top-down hierarchical structure

• At the corporate level, there are twenty members on the

executive team

• At the local level, there are three top officers, and a program

manager for each department

The culture of XYZ has both positive and negative qualities.

In the Spring of 2010, the team members on our two community

treatment teams were told that they were to combine as one and

become an assertive community treatment team.

Leaders had no choice to institute the change but they had a choice on how to communicate it.

• Emotional Support

• Training and educating

• Team Meetings

The overall consensus of the program restructure has been The overall consensus of the program restructure has been

positive due to the team of professionals on the ACT team positive due to the team of professionals on the ACT team

and their dedication to the people they support. and their dedication to the people they support.