Student Account

In this guide

Account benefitsPages 4–5

Interest free arranged overdraft

Everyday Offers

Save the Change®

Mobile Banking app

Using your cardPages 6–7

Contactless

Mobile payments

Helping you stay in control

Managing your PIN

Arranged overdraftsPages 8–9

Information about overdrafts

You can apply for a Student Account if: Ī you’re aged 17 or over.

Ī you’re studying full-time on a course of at least two years’ duration, or a one year full-time access course leading to a degree.

Ī you’ve been resident in the UK for at least three years.

When you complete your course we will change your Student Account to a Graduate Account.

Managing your accountPages 10–11

Internet Banking

Mobile Banking app

Cashpoint®

Post Office®

Telephone Banking

Text message alerts

Travelling abroadPages 12–13

Going abroad

Using your Visa debit card

Sending money outside the UK or in a foreign currency

We’ve got you coveredPages 14–15

Freeze your card

Bank of Scotland Secure

Fraud guarantee

Things you can do

Apply for a Student AccountPage 16

Ways to apply

Documents required

Once your Student Account is open

Additional InformationPage 17

Eligibility

Cooling off

When you graduatePages 18–19

How Interest Free Overdrafts work

About your Graduate Account

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Account benefits

Everyday OffersYou can earn cashback at a range of high-street shops and restaurants (you must be 18 or over to apply, and use Internet Banking).

Visit bankofscotland.co.uk/everyday-offers to register.

Interest free arranged overdraftWith our Student Account, you can apply for an interest free tiered arranged overdraft of up to £1,500 in years one to three and up to £2,000 in years four to six.** Subject to application, status and approval. You’ll need to be 18 years old or over to apply for an overdraft.

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Mobile Banking appWhen you’ve registered for Internet Banking, download our Mobile Banking app. You can use it to check balances, pay bills and pay in cheques. You can also turn on Mobile Banking app notifications to keep track of when and where you spend.

Save the Change®

When you buy something with your Bank of Scotland debit card, we round up the amount you spend to the nearest pound. Then we move the difference into a Bank of Scotland savings account. Visit bankofscotland.co.uk/savethechange for more information and to register.

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Using your card

Contactless If your card is contactless, there’s no

need to enter your PIN. Just tap yourdebit card where you see the contactless ‘wave’ symbol – you can use this in a shop up to the current contactless limit.

You will need to use your card and PIN first to activate this feature and from time to time after that to help protect you from fraud.

Mobile paymentsYou may be able to use your smart phone to make payments with your debit card.

Find out more:

Apple Pay bankofscotland.co.uk/

applepay

Google Pay bankofscotland.co.uk/

google-pay

Helping you stay in controlTurn on Mobile Banking app notifications and choose which notifications you want to see based on your account activity, including:

Smart Alerts – when money is paid in and out.

Purchase Alerts – each time you use your debit card.

Spending Summary – a weekly round up of what you have spent on your debit card.

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Managing your PIN If you enter the wrong PIN three times,

your card will be locked and you won’t be able to use it. You can unlock it at any Bank of Scotland Cashpoint.

If you have forgotten your PIN you can find it in the Card Management section of the Mobile Banking app under View PIN, or request a new one in branch, online or by calling us.

You can also change your PIN at any Bank of Scotland Cashpoint and at most other UK cash machines.

It’s really important if you think your debit card is lost or stolen you let us know straightaway. Tell us by using Internet Banking, the Mobile Banking app or by giving us a call, and we’ll cancel it for you.

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Arranged overdraftsAn arranged overdraft is a way of borrowing that can act as a short term safety net. With our Student Account you can apply for an interest free arranged overdraft.

The amount of your arranged overdraft that is interest free depends on your year of study. You can ask to increase your arranged overdraft limit as set out below.

YearInterest free arranged overdraft amount

Year 1 of study – first 6 months from account opening £500

Year 1 of study – months 7 – 9 from account opening £1,000

Year 1 of study – months 10 – 12 from account opening Years 2 and 3 of study

£1,500

Years 4 – 6 of study £2,000

Overdrafts are subject to application and approval and repayable on demand. You must be 18 or over to apply.

How does our arranged overdraft compare?You can use the representative APR to compare with other products or credit providers, this can help you make sure that you choose the right type of borrowing for you.

Representative exampleIn your second year, if you use an arranged overdraft of £1,200 on your Student Account, then we’ll charge you an interest rate of: 0% EAR (variable) Representative 0% APR (variable).

EAR is the Equivalent Annual Rate. This is the annual interest rate of an overdraft. This means you are charged over the year based on how often and how much you are overdrawn by, and the effect of compounding it – charging interest on interest already charged. This interest rate does not include any other fees and charges.

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How much does my arranged overdraft cost in pounds and pence?As an example, the interest cost of borrowing £500 is:

for 7 days£0.00

for 30 days£0.00

for 60 days£0.00

You can use our calculator to work out how much your anticipated arranged overdraft borrowing would cost over different periods of time. You can find the calculator here: bankofscotland.co.uk/overdrafts

If you go over your limitSo all your payments are made, it’s important you manage your account within your arranged overdraft limit. If you don’t have enough money in your account or you reach your limit, we may either let you borrow through an unarranged overdraft or you may not be able to make any more payments. If a payment takes you over your limit or we refuse it, you won’t be charged. Missing payments or using an unarranged overdraft can damage your credit score. If you should find yourself in this situation, please get in touch with us, as we may be able to help you.

Daily arranged overdraft interestIn some circumstances, we may have agreed an arranged overdraft limit which is different than stated on page 8. In this case, when using your arranged overdraft, you may pay daily interest on part of your arranged overdraft. We calculate your daily arranged overdraft interest depending on how much you borrow. Arranged overdraft limits and interest rates vary based on your individual circumstances.

Grace periodOur grace period means that you have until 2.30pm to pay in enough to ensure the payment goes out, but you have until the end of the day to avoid daily arranged overdraft interest. The money needs to clear the same day, so you could pay in cash or transfer money from another personal account you have with us using Internet, Telephone or Mobile Banking.

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Managing your account

Internet Banking

Register for Internet Banking at bankofscotland.co.uk/ internetbanking to access your account where you can:

Ԏ Check your balance. Ԏ Pay bills, move money and

make payments. Ԏ Set up or change standing orders

and cancel direct debits. Ԏ Order your travel money.

Mobile Banking app

Once you have registered for Internet Banking download our Mobile Banking app to check balances, pay bills and set up, view and cancel standing orders.You can also turn on Mobile Banking app notifications to keep track of when and where you spend.If you’re using an iPhone or Android device, download our app.

To find out more visit bankofscotland.co.uk

Cashpoint

At most of our Bank of Scotland Cashpoint machines you can: Check your balance. Change your PIN. Take out up to £500 per day.

There’s no charge to take money out at any of our Bank of Scotland UK Cashpoint machines. A charge may apply at other machines.

Post Office®

You can do your everyday banking at the Post Office: Check your balance. Take out cash using your debit

card, up to £300 a day. Pay in cash with your debit card

and it will go into your account straight away.

Pay in cash or cheques with a paying-in slip. These can be ordered in a Bank of Scotland branch or by phone.

Limits apply to cash withdrawals and deposits at the Post Office.

Daily withdrawal limitsCash withdrawals from cash machines or Post Offices count towards each daily limit. For example if you withdraw £100 from a cash machine, you can only withdraw up to £200 from a Post Office that day.

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Telephone Banking

Call us on 0345 721 3141 to use our 24/7 automated service. Our advisers are available 7am to 11pm, seven days a week.

Text message alerts

If we have a mobile number for you, we will send the following text messages to help you keep an eye on your account balance and give you the chance to minimise charges.

Arranged overdraft alerts Ԏ When you’re about to use

or you’ve started using your arranged overdraft.

Ԏ When we’ve started to charge you for using an arranged overdraft.

To stop these alerts, text STOPA to 64447 or to opt back in, text STARTA to the same number.

Unarranged overdraft alerts Ԏ When you need to pay money

into the account to cover a standing order.

Ԏ When we refuse a payment. Ԏ When you’re about to use

or have started using an unarranged overdraft.

To stop these alerts, text STOPU to 64447 or to opt back in, text STARTU to the same number.You can stop all overdraft alerts by texting STOP to 64447 or to opt back in, text START to the same number. Your preferences to opt in or out of alerts will be applied to all your accounts. Stopping alerts may mean you miss important messages and incur avoidable costs. There are other alerts we use to keep your money safe which you cannot stop. You can check if we have a valid mobile number for you, or set one up through Internet Banking, in branch, or by calling us. To find out more about alerts, please visit bankofscotland.co.uk/alerts You may still receive alerts when you are abroad. Please check with your mobile provider for any charges they may make.Overdrafts are subject to application and repayable on demand. Full details of our overdraft charges can be found by visiting: bankofscotland.co.uk/overdrafts

Although you can give instructions 24 hours a day, seven days a week through Internet Banking, Mobile Banking and Telephone Banking some of those instructions cannot be processed until the next working day. For example, if the instruction is given after 10pm or at weekends or Bank Holidays. Not all Telephone Banking services are available 24/7, please speak to an adviser for more information. Calls may be monitored or recorded.

Travelling abroad

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Travelling abroad and sending money outside the UK

Going abroadYour card is safe and secure to use abroad.

Before you go:

▶ Check what fees and charges apply, so you know what to expect when you spend using your debit card.

▶ Make sure your card doesn’t expire when you’re away.

▶ Take another type of payment in case of emergency.

You can order travel money by calling 0345 304 0029.

Using your Visa debit cardIf you withdraw cash or make a purchase in a foreign currency, or in pounds outside the UK, charges will apply. Please see the Banking Charges section in the Bank Account Conditions for full information.

You will be able to find more information on our website about the exchange rates that apply to your transaction to help you compare them with other card issuers’ rates.

Sending money outside the UK or in a foreign currencyYou can use this service to send money outside the UK or in a foreign currency quickly, securely and easily. You’ll need to give us accurate information about the person you are sending money to.

It is recommended that you provide the following:

Ԏ Their full name and address. Ԏ Their Bank Identifier Code

(BIC)/SWIFT code or national bank code.

Ԏ Their bank account number or International Bank Account Number (IBAN).

Ԏ Their bank’s full address.

BIC and IBAN are similar to a bank account number and sort code in the UK and are mandatory for payments to the EU, EEA and a number of other countries in Europe and globally.

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Save our number +44 131 337 4218 on your mobile in case you need to get in touch with us when you’re away.

Please check with the person receiving the money if an IBAN and/or BIC is a mandatory requirement for payments to be processed.

If you’d like more information about this service, charges which may apply and how long payments take, go to bankofscotland.co.uk/online bankinghelp/international- payments or call Telephone Banking on 0345 721 3141 (lines are open Monday to Friday 8am–10pm, and Saturday 8am–4pm). You can also visit any Bank of Scotland branch.

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We’ve got you coveredWe can help protect you from fraud in a number of ways.

Freeze your cardYou can control how your debit card is used with the freeze card function in the Mobile Banking app. It’s helpful if you temporarily misplace your card, but know it’s not lost or stolen.

In the Mobile Banking app you can freeze and unfreeze:

Ī Use at tills, payment terminals and cash machines outside the UK.

Ī Online and remote use including Internet, in-app, telephone and mail order purchases.

Ī Use at tills and payment terminals in the UK.

Ī Gambling transactions.

Card freezes may not stop all transactions. When setting a freeze you should check what exclusions apply.

Find out more at bankofscotland.co.uk/cardfreeze

Bank of Scotland SecureTo give you extra security when shopping online, we use Bank of Scotland Secure. This is also known as Visa Secure.

Bank of Scotland Secure is designed to help protect you from fraud. It will either verify the payment, or ask for more details to confirm it’s you and not someone else using the card.

To find out more, visit bankofscotland.co.uk/secure

Fraud guaranteeOur fraud guarantee promises to refund your money if you are a victim of fraud with our Internet Banking. This applies as long as you use Internet Banking carefully, doing what you can to protect yourself.

Find out more at bankofscotland.co.uk/bank-safely

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Things you can doWhen you’re managing your bank account it’s important to keep yourself safe and secure.

• Use a different PIN and password for every account you have across different banks.

• Do not share your PIN, password or Internet Banking details with anyone.

• Make sure you are not overlooked when using a cash machine.

• Don’t allow shop assistants or waiting staff to take your card out of view to make payments.

• Take care to make sure websites you shop from are genuine.

• Choose to activate notifications using our Mobile Banking app to keep up-to-date on your spending.

• Keep an eye on your statement. If you have any concerns, let us know straight away.

Fraudsters can pretend to be from the bank, police or well-known companies. They do this to get access to your money.

If you receive a call from an unexpected caller, never:

• Set up a new payee.

• Move money to a ’safe’ or ’holding’ account.

• Download anything to your device.

Take Five works with banks and other leading businesses to fight fraud. Visit takefive-stopfraud.org.uk to find out more.

For more advice on how to protect yourself from fraud, visit bankofscotland.co.uk/security

Apply for a Student AccountWays to apply Go to

bankofscotland.co.uk/student

Complete the simple application form and we’ll confirm your arranged overdraft and account offer.

Take the documents listed below into a Bank of Scotland branch to verify your ID. No need for an appointment.

Book an appointment in branch or by calling 0345 721 3141 from 7am to 11pm.

Take the documents listed below to your branch appointment.

Documents required One piece of ID Such as a valid driving licence or passport.

Proof of your address Anything official with your name on it that’s less than three months old (except a mobile phone bill), such as a bank statement or letter from a university or college.

Confirmation of your student status We will need your 4-digit UCAS status code to prove you are a student. You can find your code by logging into the UCAS online portal. If you don’t have a code because you haven’t applied via UCAS, we may accept a letter from your university or college confirming your place.

For more information, or to check if the documents you have are suitable, go to your local branch or visit bankofscotland.co.uk/student

Once your Student Account is openIf you ask for a Visa debit card, you’ll receive this within five to seven working days after you’ve opened the account, along with a separate letter detailing your four-digit PIN. See more at bankofscotland.co.uk/student

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Additional InformationEligibilityYou can only have one Student Account with us in your sole name and you cannot have a Student Account with another provider. You must tell us if you are no longer eligible for the account, for example, if you leave your course. When you are no longer eligible for the Student Account, for example you graduate from your course or after a maximum of six years, we will convert your account to a Graduate Account, unless you make alternative arrangements with us. If you are not eligible for a Graduate Account (for example you leave full time study before graduating) we will convert your account to a Classic Account (or similar account if it is no longer available). Once your account is converted, the benefits connected with your Student Account will stop.

Where we change your type of account we will tell you before making the change and will give you the details of your new account.

Cooling offIf you are not happy with your Student Account within 14 days of opening your account, we’ll help you move to another of our accounts or return any deposits you have made with any earned interest to you. For details of our current interest rates, please visit bankofscotland.co.uk or visit your nearest branch.

Mobile Banking appOur Mobile Banking app is available to UK personal Internet Banking customers with a valid registered phone number. Our app is available to iPhone and Android users only. Minimum operating systems apply, so check your app store for details. Our app does not work on jailbroken or rooted devices. Device registration required. We don’t charge you for Mobile Banking but your mobile operator may charge you for some services, please check with them. Mobile Banking services may be affected by phone signal and functionality. Terms and conditions apply.

Everyday OffersEveryday Offers is available to Bank of Scotland UK personal current account customers with a debit/credit card aged 18+ who are registered for Internet Banking. Any cashback earned on credit card purchases will be paid to the primary cardholder, so long as they hold a Bank of Scotland debit card. You’ll need to stay registered for Everyday Offers and keep your current account open to receive your cashback. Merchant offers and cashback amounts vary and must be activated through Internet Banking. We do everything we can to make sure offer details are accurate, but we reserve the right to withdraw or correct any errors. This won’t affect any offers you’ve already activated.

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When you graduate

When you’ve completed your course we will change this account to a Graduate Account. We will write to tell you before we change your account.

Your existing arranged overdraft will stay the same and be transferred to your Graduate Account. We do not charge daily arranged overdraft interest on part of your arranged overdraft. The interest free amount depends on which year after graduation you are in. We charge daily arranged overdraft interest on any arranged overdraft balance over the interest free amount.

How Interest Free Arranged Overdrafts workFirst year after graduation

In the first year after graduation you can apply for an arranged overdraft limit of up to £2,000. As long as you stay within your interest free amount, you won’t pay daily arranged overdraft interest.

Second year after graduation

In your second year, your arranged overdraft limit won’t change, but the amount of your limit that is interest free will reduce to £1,500. Which means if you borrow more than £1,500, then daily arranged overdraft interest will apply.

The Graduate Account is only available to Bank of Scotland Student Account customers whose account will change to a Graduate Account after graduation. The Graduate Account is not available to new or existing customer applications.If you are not eligible for a Graduate Account (for example you leave full-time study before graduating) we will convert your account to a Classic Account (or similar account if it is no longer available).

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Third year after graduation

In your third year after graduation, your interest free amount will reduce to £1,000, meaning that if you borrow above £1,000, then daily arranged interest will apply.

About your Graduate Account If you previously didn’t have an arranged overdraft you can apply for one.

Your sort code and account number won’t change and you can continue to use your existing Visa Debit Card.

All other features of your account will stay the same – mobile banking, internet banking, Save the Change, Everyday Offers, text message alerts.

To avoid paying daily arranged overdraft interest you’ll need to remain within your interest free amount applicable to the year after graduation.

Tiered interest-free arranged overdraft amount

First year after graduation

Second year after graduation

Third year after graduation

Up to

£2,000Up to

£1,500Up to

£1,000

If you need this communication in another format such as large print, Braille or audio CD, please contact us.

If you have a hearing or speech impairment you can use Relay UK, or contact us by textphone on 0345 600 9644 (lines are open 9am to 5.30pm, every day). In either case, calls are serviced by Relay UK. Signvideo services are also available if you’re Deaf and use British Sign Language: bankofscotland.co.uk/accessibility/signvideo

If you want to make a complaint, visit a branch or learn more online at bankofscotland.co.uk/contactus/complain/To speak to us, call: 0800 072 8668 (+44 131 278 3729 outside the UK). Open all day, every day.If you have a hearing or speech impairment, use textphone: 0800 389 1286 (+44 131 278 3690 outside the UK). Open 9am–5.30pm every day.You can also write to Bank of Scotland, PO Box 761, LS1 9JF.We’ll confirm who’ll be dealing with your complaint. If we can’t resolve things immediately, we’ll let you know what the next steps are.Provided you’ve tried to resolve things with us first, if you’re still unhappy, you can ask the Financial Ombudsman Service to help. We can provide information on how to do this if you need it.

Text message alerts are sent from 8am UK time, 7 days a week including Bank Holidays. This is a free service for all eligible current account customers. We won’t charge you for this service, but if you receive texts while abroad, your network service provider may charge you.Android/Google Play is a trademark of Google Inc. Apple, the Apple logo and iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.Cashpoint® and Save the Change® are registered trademarks and are used under licence by Bank of Scotland plc. The Post Office® and Post Office logo are registered trademarks of the Post Office Ltd.UCAS does not endorse promotional material from any organisation.Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ.Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.We adhere to The Standards of Lending Practice which are monitored and enforced by the Lending Standards Board: lendingstandardsboard.org.uk Eligible deposits with us are protected by the Financial Services Compensation Scheme. We are covered by the Financial Ombudsman Service.This information is correct as of July 2021 and is relevant to Bank of Scotland plc products and services only.

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