Wiseheart Development Solutions

MyPassion&Values

ImpactIhaveDecisionsImake

MindsetAformulafor

J+success

ResilienceLearning

aboutstress&aMindsettomanageit

AAtudeMy

confidence,moDvaDon&

energy

Contact:RichardThorp [email protected] +44(0)7764856526 www.wiseheart.co.uk

ValuesYourValuessitattheheartofyourauthenFcleadership.TheyguideyouremoFons&decisionmaking&helpyou

define‘theRightThingtoDo’

Mindset‘theunwriNenrulesinyourheadthatguideyourbehaviour’

Itistheonethingthatchangeseverythingelse.Itdeterminesyourfocus,

feelings,behaviour&impactonyourself&others.

AAtudeYourAAtude&Energydefinehowyoushowup.

ConfidenceinLeadership&Servicemakesthedifference.

ResilienceYourabilitytobounceback,tomanagestress&sustain

yourformulaJ+success.

OurexperienDalcoachingdevelops...

Self-awarenesstoimproveyourimpactonyourself&others.EmoDonalIntelligence&empathyskillstobuildcollaboraFon&trust.Mindset&AAtudeskillstohelpyoubeyourbest,findyourconfidence&leadyourself,yourteam,yourculture.ServiceAAtudeskillstohelpyourfrontlinestayfocussed&confidenttoserve.Resilience&Neuroscienceinsighttohelpyoumanageyourstressandmaintainyourbalance.

“agoodheadandagoodheartmakeaformidablecombina3on”

NelsonMandela

WiseheartLtd.DevelopmentSoluDons

forLeaders,Teams&Culturechange.

WedevelopLeaderswithself-awareness,confidence&skilltoposi9velyimpacttheirpeople.

WedevelopTeamswhopaya>en9ontothea?tudinaldynamic,enablingthetrustrequiredtocollaborate.Wehelppeoplelearn‘Confidence’isachoice,‘Doingtherightthing’isaMindset&Resiliencema>ers.

DevelopmentsoluDonsfromWiseheartLtd.Leadershipdevelopment DuraDonPage

•  Mindset&AYtude* 2day 3•  AdvancedMindset&AYtude 2day 4•  Mindset&Mindfulness* 1day 5•  CoachingforLeaders 1&2day 6•  BuildingResilience&managingstress* 1day 7

•  ApplyingMindset&AYtudetoLeadershipskills ü  PresentaFonskills 3hours 8ü  Influencinghearts&minds 3hours 8ü  EffecFvemeeFngs* 3hours 8ü Managingchange* 3hours 8

•  Futureleaderprogrammes onrequest 9ü  Emergingtalentü ManagertoLeaderü  AuthenFcLeaders

Teamdevelopment(*highlightedworkshopsabovealsoworkwellwhenrunwithteams)

•  HighPerformingteams 1day 10•  StrengthFindersTeamBuild 1day 11•  EnergiserTeambuilds 1day 12

BuildingPartnershipsprogrammes onrequest 13

•  Developmentforyou&yourkeysupplierstobuildtrust&collaboraFon

ServiceAAtudeskillsforfrontlinecolleagues

•  ConfidentService 2hrs 14•  DealingwithdifficultsituaFons 2hrs 14•  Findingbalance 2hrs 14

InspiringTalks onrequest 15

•  TheimportanceofMindsetonperformance•  Closingthegap:Understandinghowneurosciencecanhelpyourleadership•  BringingValuestolifesoyourpeople‘DotheRightThing’•  CreaFngHappy&successfulcultures

Culturechange onrequest 16

•  AYtudinaldiagnosFchighlighFngwhatdriveshelpful&unhelpfulbehaviours.•  Tailored3phaseprogrammes

1.  Understandthecurrentreality,definethenewaYtudes&behaviours2.  Developnewskillsandleadershipstyles3.  Embed,sustain,measureandconFnuallygrow


“thereisagapbetweenwhatscienceknows&businessdoes”DanPink2009

2

DevelopmentsoluDons

Leadershipdevelopment

Name Mindset&AAtudeWorkshopPurpose TointroducecoreEmoFonalIntelligence&PosiFvePsychologyleadershipskillsthat

improveself-awareness,confidence&yourposiFvemoFvaFonalimpactonothers.Who AllManagers,SeniorManagers&Directorswhowouldbenefitfromexploring&developing

thelatestthinkingonmodernleadership.Numbers Maximum12delegates.Outcomes Self-awareness&neuroscienceinsightintowhatmoFvates&engagespeople.

EmoFonalintelligenceskillstohelpyouregulateyouremoFons,improvedecisionmaking,build trust&collaborate. Mindset&AYtudeskillstohelpyoumaintainconfidence&focusontherightthingsunder pressure.

Insight&skillstohelpyoumanagestress&buildresilienceinyourself&others.

DuraDon 2days

AgendaSummary

Day1•  Welcome&introducFons.•  ModernLeadershipcontext;ME/US/IT.•  Neuroscience&makingsenseofthoughts,feelings&themind/body/performance.•  ListeningwithEmpathyskill.•  ExploringValues&whatreallymakespeopleFck.•  AYtude&Impact,whatreallythedifference.•  ChoosingMyAYtudeskill.

Day2•  Check-inwithreflecFons&insightsfromday1.•  DevelopingaGrowthMindset.

o  UnderstandingtheimportanceofMindsets;DifferentMindsets,differentresults.o  ExploringyourMindset&howithelpsorlimitsyou.

•  ChoosingMyAYtudeinthemoment&inthefuture~Quickshioskill.•  BuildingResilience.

o  Understandingtheheart/brainlink&whatResiliencereallyis.o  Whystressisnotbad,howyoumanageyourstressiswhatmaNers.o  Developingawareness&skillstobuildresilience,balanceaswellashelpthosearoundyou.

•  Pullingyourlearningtogether&creaFngapersonalleadershipdevelopmentvision.•  MoFvaFngfeedbackandacknowledgingsuccessfullearning.•  Reviewlearning&check-out.

“WhenyouValuesarecleartoyou,makingdecisionsbecomeseasier”RoyEDisney


3

DevelopmentsoluDons

LeadershipdevelopmentName AdvancedMindset&AAtudePurpose Todeepenyourunderstanding&capabilitytoidenFfyunconsciousthinkingpaNernsinyourself

&otherssothatyoucanenablethetransformaFonalshiosinbehaviourrequiredtoimprove& sustainhigherperformance.

Who Seniormanagers,Teamleads,Directors&ExecuFveDirectorswhohavealreadyexperienced

theMindset&AAtudeworkshop&choosetoaSend. ThisisahighlyexperienFalcourseinviFngtheopen&honestconversaFonsthatenabledeepinsights,bigshios& newconfidencetoapplyMindset&AYtudeskillsasaleader.

Numbers 12maximum.NBThiscourseisdeliveredbytwoWiseheartcoaches.Outcomes Self-awarenessofyourhelpful&unhelpfulthinkingpaNerns

InsightintowhyraFonalpeoplecansomeFmesbehaveinirraFonalways.

Adeeperunderstandingofhowtomanageyourthinking&regulateyouremoFons.

Systemicawarenessofhowindividualsmindsinter-reactwithsystems/processes/strategy.

Confidencetocoachindividuals&teamsMindsets&AYtudes.DuraDon 2day

AgendaSummary

Day1•  SowhatdifferencehaveyounoFcedsinceyourMindset&AYtudecourse?•  Recapofthecoreskills&models.•  Whybehaviourchangeishard,theroleofemoFons&whyyouignorethematperil.•  Theimportanceofmanagingstressinyourself&others&creaFngabalancedculturethatperforms.•  Applyingthetheoryofmarginalgainstoyourleadership&yourteamswaysofworking.•  ThinkingpaNerns,unconsciousbeliefs&barrierstobringingourfullraFonal,smartselftowork.•  Asystemiclookatpeoplewithinyourculture&idenFfyingopportuniFes.

Day2Thisdaywillbeflexible&shapedaroundthethreeagendapointsbelow.It’ssolefocusistoapplynewthinking&skillstoworkrealsoluFonssothatdelegatesleaveconfidenttomakeasignificantchangetotheirleadership.•  Keepingyourmindbalanced,helpingyourteamkeeptheirssothefocusstaysonresults,notcoping.•  Mappingyours&yourteamspaNerns.•  IdenFfying,breakingunhelpfulpaNerns,embeddingnewsones.•  Reviewlearning&choices&check-out.


4“Betweens3mulus&responsethereisaspace…inthatspaceisourpowertochooseourresponse.Inourresponse,liesourgrowth&ourfreedom”

ViktorFrankl

DevelopmentsoluDons


Name Mindset&MindfulnessPurpose TodevelopMentalskillstohelpyoure-connect,re-energise,re-focus,thengoagain.Who Anylevel.WorksparFcularlywellwhenexperiencedasateam.Numbers Maximum12delegates.Outcomes Self-awarenessofyourMind&howitisthekeytofeelingbalanced&sustainingperformance.

InsightintotheNuero-sciencebenefitsofdevelopingMentalstrength&Mindfulnessskills. Experience&pracFcalpracFseofthethreestepstobeMindful.

Tips&experienceofhowtoapplyMindfulnesshabitstoyourbusydayjob.

DuraDon 1dayAgendaSummary•  Welcome&introducFons.•  ModernLeadershipcontext;ME/US/IT&icebergtheoryofpeople.•  UnderstandingwhatwemeanbythetermsMindset&Mindfulness.•  Balance&differentbrainwaves.Howtheyhelpyouperformdifferenttasks.•  Neuroscienceandmakingsenseofthoughts,feelings&themind/body/performance.•  ExploringthecostsofnotbeingMindful&thebenefitstoME/US/ITwhenweare.•  Developingthe3stepskillofMindfulness:

1.  Energiseyourbody,evenwhilstatyourdesk.2.  Breathingtechniques.3.  BeingMindful.

•  ExploringMindfulhabits.•  Capturinginsights&exploringwhen&howtoembedMindfulhabits.•  Reviewlearning&check-out.


“YourMindislikethiswatermyfriend.Whenitisagitated,itbecomesdifficulttosee.ButifyouallowittoseJle,theanswerbecomesclearer”KungFuPanda

5

DevelopmentsoluDons


Name CoachingforLeadersPurpose Toenableleaderstoimproveresultsthroughacoachingstyleofleadership.Who Allpeoplemanagers.Numbers Maximum12delegates.Outcomes Understandingofthebenefitscoachingbringstoyou,yourteam&thebusiness.

Insightaboutwhentousedifferentstylesofleadership&whencoachingworksbest.InsightintocoachingpeoplesAYtudestoimproveengagementtosustainresults.ConfidencetoapplytheWiseheartCOACHmodelthatdevelopshearts&minds.

Acoachingplantoapplystraightaway&buildconfidence.

DuraDon Thecorecourseisa1dayworkshopwhichcanstandalone.

WhereembeddingCoachingasaleadershipstyleisneworaprioritythe2dayisrecommended.

AgendaSummaryThe1dayworkshop•  Whatdrivesyourresults,whatlimitsthem.Understandingyourown&yourpeoplesimpactonresults.•  Whatiscoaching.WhatisthebenefitofleadingwithacoachingMindset.•  Canyouactuallychangesomeone’sbehaviour?Ifsohow?•  WhatgetsinthewayofagreatcoachingconversaFon.•  WiseheartCOACHmodel.•  Developingtheskillstoapplytothemodel.•  Bringingittolife,pracFsingwitharealexample,creaFngyourcoachingplan.•  Sharelearning,checkunderstanding&check–out.•  The2dayopDon

Ifthe2dayopFonisselected,theaddiFonal1dayworkshopisbestrun3monthslater.Thepurposeofthefollowupistoreview,embedlearning&buildfurtherlearning&confidencetoCOACH.

AgendaSummary•  ReviewyourpracFcalapplicaFonofcoachingconversaFons&theirimpactonyourpeople&results.•  Sharelearning&idenFfydifficultsituaFons,barriers&furtheropportuniFes.•  Deepenlearning&confidencetocoachindividualAYtudes&Mindsets.•  BuildfurtherconfidencetoapplytheCOACHmodelindifferentsituaFons.•  ExploringwaystoembedconversaFonsinthewayyourTHINK/TALK/WORK.•  Theimportanceofself-coachingtohelpyouconFnuallylearn.•  Reviewlearning,makeacoachingplan.


“Findyourvoice&inspireotherstofindtheirs…it’sthekindofleadershipthatcommunicatestopeopletheirworth&poten3alsoclearlytheycometoseeitinthemselves.”StephenCovey

6

DevelopmentsoluDons

LeadershipdevelopmentName BuildingResilience&managingstress.Purpose Tohelpyouimproveyourperformancebyunderstanding&managingyourstresssothatyou

canwork&livewithmorebalance&confidence.Who ManagerstoExecuFves.CanbeveryeffecFvewhenrunasateam.Numbers Maximum12delegates.Outcomes UnderstandwhatResiliencereallyis&themind,bodylinktoyourperformance.

Understandingstress,whenit’shelpful&howthewaywemanagestressmakesthedifference.

Awareness&skillstohelpyounoFce&manageyourstress.

Exploringwhatbalancemeansforyou&makingchoicestohelpyoumaintainyours,build resilience&improveyourcogniFve&leadershipperformance.

DuraDon 1dayAgendaSummary •  Whatdowemeanbystress&resilience.•  Understandingthescienceofstress&howitimpactshowyoufeel,yourenergy&yourcogniFveability.•  Howdoesitimpactdecisionmaking,moFvaFon&results?•  Howresilientareyou?Whataretherealbarriers&whatarethementalones.•  StrategiestomanageyourEnergy.•  Defining&findingbalance?•  Thethreemostimportantingredients;yourMindset,showingCare,seekingsupport.•  Pullingitalltogether&makingindividual(andteam)choicestobuildapersonalResilienceplan.•  Reviewlearning&check-out.


7“Insideofaringorout,ain’tnothingwrongwithgoingdown.It’sstayingdownthat’swrong”

MuhammadAli

DevelopmentsoluDons

ApplyingMindset&AAtudetoLeadershipskillsWho AnymanagerswhohaveaNendedtheMindset&AYtudeworkshopNumbers Minimum6,maximum12DuraDon 3hours


“Youaremorethanyouhavebecome”TheLionKing

8

PresentaDonskills

Thiscoursewillhelpyoubuildconfidence&capabilitytopresentwithimpact

&engageyouraudience.

Outcomes•  Youwillbeclearonthemessage&impactyou

wantyouraudiencetohave.•  Youwilllearnhowtoprepareyourcontent,

yourbodylanguage&yourmind.•  You’llgetexperiencepuYngyourlearninginto

acFonwhilstreceivingvideo,coach&peerfeedback.

•  YouwillleavewithpracFcalskills&stepstopresentwithconfidence.

InfluencingHearts&Minds

ThiscoursewillhelpyoudefineyourPersonalbrandandlearnhowtoinfluence&engage

differenttypesofpeople.

Outcomes

•  Youwillgainadeeperunderstandingofinfluencing&whypeoplearenotalwaysraFonal&don’talwayslistentoyou.

•  Youwillexplore&feelmoreconfidentaboutyourpersonalbrand&thepotenFalimpactyouhave.

•  Youwilllearnaboutcharisma,&howtodevelopyours&whyithelpsyouinfluence.

•  Youwillexperience&pracFceinfluencing&leavewithpracFcalskills&moreconfidence.

EffecDve&engagingMeeDngs

ThiscoursewillhelpimprovetheproducFvity&yourabilityengageeveryoneinyourmeeFngs.

GoodmeeFngs

Outcomes•  YouwillidenFfyspecificopportuniFesto

improvetheeffecFvenessofyourmeeFngs.•  Youwillexplorethepurposeofdifferenttypes

ofmeeFngs&whentheyarenotneeded.

Managingchange

Thiscoursewillhelpyoulead&engagepeoplewithyourchangeproject.

Outcomes

•  Youwillunderstandwhypeopleooendon’tlike

change&thecommonemoFonaljourneythattakesplace:theEmoFonalCycleofChange.

•  Youwillleavefeelingmoreconfidenttounderstand&engagepeoplesemoFons.

•  YouwillunderstandthatthekeytomanagingchangeishelpingengagepeopleintheWHYjustasmuchasitistheWHAT.

DevelopmentsoluDons

FutureLeader&CulturechangeprogrammesToensuredevelopmentsoluDons&skillsarerelevant&tailoredtothespecificneedsofyourbusinessweliketoworkcloselywithyoutocreatelargerscaleprogrammes.Developmentbriefswehaveexperienceofare:

EmergingTalentdevelopmentprogrammes.Who ForapprenFces,graduates&thoseinthefirst2yearsoftheircareertoacceleratetheirgrowth.Outcomes Self-awareness,self-moFvaFon&anintroducFontothecoreEmoFonalIntelligenceskills.

Developingconfidenceskills&agrowthMindsetthatwillaccelerateyourlearning&performance. Learningtoembracechange&ambiguitywhilstmaintainingfocusonyourcustomer. ImprovesretenFonofnewtalent&acceleratestheircapabilitytoperform. For2017WiseheartwillofferprogrammesthatmeetApprenDceframeworkcriteria.

ManagertoLeaderProgrammes.

Who Fornewpeoplemanagers&thosehighlightedasfuturepeoplemanagerswhowanttolearn

howtogetthebestfromtheirpeople&maximisetheirposiFveimpactonpeopletogetresults.Outcomes Self-awarenessoftheirmoFvaFonalimpactonthemselves,theirpeople&results.

EmoFonalintelligenceskillstoChooseagrowthMindset&confidentAYtude. Developingleadershipskillstoengage,influence&takepeoplewiththem. InsightintotheneuroscienceofmoFvaFon&theimportanceofbringingyourValuestolife. DevelopingapersonalleadershipVisionforhowyouwilllead. Insight&skillstobuildyourpersonalresilience.

AuthenDcLeaderProgrammes.

Who ForSeniorManagers&DirectorswhowanttodevelopasValuesbased,coachleaderswho

knowhowtocreate&leadconfident&highperformingworkingcultures.Outcomes Self-awarenessofyourimpactonyourculture&howtoimprovethewaypeopleworktogether.

Exploringyourpurposeasaleader&yourValuesthatinformhowyoufeel&howyoumakedecisions. AdvancedMindset,Mindfulness&AYtudeskills,idenFfying&breakingunhelpfulpaNerns. CoachingleadershipskillsthatmoFvate&engagehearts,minds&drivemoreperformance.

Howtodiagnoseteamdynamics&buildaHighPerformingTeam. LearningtonoFce&managestress&buildresilienthabitsintoyourlife. Sustainingyourself;yourperformance&yourpersonalgrowth.


Aged87yrs,Michelangelowasasked“whatisyourgreatestachievement?”Hisreply…

“Iams3lllearning”

9

DevelopmentsoluDons

TeamdevelopmentName HighPerformingTeamsPurpose TohelpteamsimprovetheaYtudinalandemoFonalconnecFonsthatbuildtrust,

enablehonestconversaFons&leadtohigherlevelsofsustainedperformance.Who LeadersofteamsoritcanberunveryeffecDvelyleadersandtheirdirectreports.Numbers Maximum12delegates.Outcomes Self-awarenessoftheemoFonalandaYtudinaldynamicthatdrivesteamperformance.

Insight&understandingofthe5keypillarsofsuccessfulhighperformingteams.

Experiences&skillsthatbuildtrust&confidencetomanage‘ConstrucFveconflict’(acommon barrierinmanyteams)

ImprovedcollaboraFonenabledbyamorehighlyEmoFonallyintelligentteam.

PracFcalsoluFonstoimprove‘TheWayWeWork’.

DuraDon 1dayAgendaSummary •  Welcome&context;whatdowemeanbyTeam,the5keypillarsthatdefineHighPerformingTeams•  Yourcurrentrealityasateamwhenreviewedagainstthe5pillarsofHighPerformingTeams:-

o  CommonPurpose&asharedfocusonRESULTS.o  ClarityofindividualACCOUNTABILITY.o  Common&sharedCOMMITMENT.o  ConstrucFveCONFLICT,thatenablesrobust&respectuldiscussion.o  TRUST.

•  UnderstandingyourteamsAYtudinaldynamic;teamsaremadeupofindividuals,whatmoFvatesthem?•  ExploringyourteamsMindsets.Whatarethe‘unwriNenrules’thatdetermineyourteamsbehaviour.•  LearningskillstodevelopwinningGrowthMindsetsinyourteam.•  Pullingitalltogether&creaFngaTeamVISIONfor‘theWayWeWork’.•  Reviewindividual&teamlearning,choices&commitments.•  Check-out.


“Happinessdependsonourselves”Aristotle

10

DevelopmentsoluDons

Teamdevelopment

Name StrengthFindersTeambuildPurpose Toenergiseyourteamthroughsharing&reviewingindividualstrengthssotheycanbe

usedmoreconsistently&collaboraFvelybuildsastrongerteam.Who Wholeteams.Numbers Nomaximum.Outcomes Self-awarenessoftheimportanceonnoFcingandusingyourstrengths.

Insightintothedifferentstrengthsthatyouhave&thatmakeupyourteam.

PracFcalsoluFonstoenableyoualltoworkmoreeffecFvelywithyourstrengths.

MoreteammoFvaFon&confidencetocollaborate.

Peopleleavewithasmileontheirface.DuraDon 1dayAgendaSummary•  Energiser/funwarmupchallengethatalsolandstheimportanceofMindset.•  CoreingredientsofeffecFveTeams.•  Whyfocussingonweaknesseslimitsourpersonal&businessperformance.•  Whyafocusonstrengthsdrivesmoreperformance. •  Sharingourstrengths.•  IdenFfyteamopportuniFestocollaboratemoreeffecFvelyifweactoneachothersstrengths.•  Teamexercise/challenge.•  Pullingitalltogether&makingnewchoicesaboutthewaywework.•  Acknowledgment&celebratesuccesssession.•  Check-out.


“Ifyouhopetodevelopsomeone,tellthemwhattheyarebadat,theirweaknesses&pointouttheirfaults.Ifyouwanttoguaranteeyouhaveamo3va3onalimpact,thentellthemabouttheirstrengths&howtheycouldbuildonthemto

improveevenfurther.Whichwouldyourespondbestto?”RichardThorp 11

DevelopmentsoluDons

TeamdevelopmentName EnergiserTeambuildsPurpose Tocombinehavingsomefunwithlearningtoleaveyourteamre-freshed&re-energisedWho WholeteamsNumbers NomaximumOutcomes Re-energisedteams.

Sharedexperiencesthatarebothfun&helptheteamdevelop.

Improvedteamawareness&capabilityaroundakeythemethatwillhelpthemgrow.

improvedcollaboraFon&empathyasaresultofgeYngtoknoweachotheratadeeperlevel.DuraDon 1dayAgendaSummaryWehaveexperienceofcreaFngTeamdaysthatcombinefun,energisingacFviFeswiththeopportunitytodevelopawareness&skillsthatwillhelpbuildastrongerteam.Abriefingcallpriortotheeventcanhelpprovideadevelopmentalfocustotheday.Examplebriefswehaveworkedtopreviously=

•  ‘HappyCamping’.BuildingTeambalance&creaFngasharedMindsetforhappiness,confidence&success.

•  ‘I’vegotyourback’.BuildingTeamResilience.

•  ‘BuildingTrust’throughdevelopingourempathy&collaboraFon.

•  ‘Understandingbias’Developinginclusivity&embracingdiversitythroughexploringourunconsciousbias.

•  ‘Wherenext’CreaFngourTeamvisionforhowwewillincreaseourimpactonthebusiness.

•  ‘Morethanajob’WhyIworkhere,thedifferencewemake&whymymumcanbeproud.


“FromFmetoFmethetribegatheredinacircle.Theyjusttalked&talked…AndeverybodycouldparFcipate…ThemeeFngwentonunFlitfinallyseemedtostopfornoreasonatall&thegroupdispersed.

Yetaoerthat,everybodyseemedtoknowwhattodo,becausetheyunderstoodeachothersowell.Thentheycouldgettogetherinsmallergroups&dosomethingordecidethings”

DavidBohm,OnDialogue12

DevelopmentsoluDons

BuildingPartnershipprogrammesName BuildingPartnershipsPurpose TodevelopselectedindividualsfromyourorganisaFonalongsideyourmainsuppliersinorderto

improvetrust,collaboraFon&improvethewayyouworktogethertodeliverforcustomers. NBthiscourseisnotaboutsharingconfidenFaldata,itisaboutHOWyouworktogether.

Who IndividualswhoworktogetheronthesameoperaFonorcustomeroffer.Numbers Maximum12delegates.Outcomes PersonalleadershipskillsthatarelearntthroughapplicaFontorealworkopportuniFes.

MorecollaboraFon&confidencetomaintaindialoguethatputsthecustomerfirst.

Improvedself-awarenessregardingyourimpactonthemoFvaFon&trustofyourpartners.

Insight&confidencetodebate,innovate&disagreewithoutfallingout.

AsharedcommitmenttobuildtrusFngwin/winrelaFonships.DuraDon 1day(insomecaseswhererelaFonshipsarestrained,a2daycoursehasbeenrun)AgendaSummary•  WhatdoIstandfor?

o  SharingValues&mypurposeinmyrole.•  Understandingourcommonpurpose&whoisourjointcustomer.Definingthewin/win.•  Exploringtheneuro-scienceofbehaviour&whathelpsuscollaborate&whatgetsintheway.•  Understandingmypersonalimpact.HowmyAYtudecanmakethedifference.•  LearningtheLeadershipskillofChoosingMyAYtude.•  WorkingtheTriggersthatwecangiveeachotherthatdon’thelp&makingnewchoices.•  BuildingResiliencewithinourpartnership.

o  UnderstandinghowstresscanruinrelaFonshipsorbetheglue.o  Exploringhowtomanagestresstogethertoembracethepressurethatdriveshighperformance.o  Makingpersonalchoices&waysofworkingchoicestosustainaResilientpartnership.

•  Pullingitalltogether.o  Whathavewelearnt&whatdoweneedtokeeppayingaNenFonto?o  HowdowefeelaboutourworkingrelaFonshipnow&howwillitbenefitus?o  Personalchoices&agreements.

•  Check-out.


“IfyouthinkdealingwithissueslikeworthinessandauthenFcityandvulnerabilityarenotworthwhilebecausetherearemorepressingissues,liketheboNomlineoraNendanceorstandardizedtestscores,

youaresadly,sadlymistaken.Itunderpinseverything”

BreneBrown

13

DevelopmentsoluDons

ServiceAAtudeskillsforfrontlinecolleagues

Name ServiceAAtudeskillsPurpose Tobuildcapability&confidenceincustomerfacingcolleagues.Who Anycustomerfacingcolleaguesinstores,communicaFngonlineorbyphone.Numbers Maximum20Outcomes Self-awarenessofhowemoFonscanmakethedifferencebetweengood&greatservice.

Insight&beliefthatwhencustomersareupsetwithyou,itisnotpersonal.

ServiceAYtudeskillsthatbuildconfidencetokeeplistening&helpingcustomersunderpressure. Moreenergy,moFvaFon&confidencetoserve.

DuraDon 3hoursAgendaSummary


“Allyoucando,isdecidewhattodowiththeFmegiventoyou”GandalftheGrey

14

ConfidentService

Thiscoursewillteachyouasimple&powerfulskillthatbuildsconfidencetoiniFategreat

CustomerService.

Outcomes•  Youwillunderstandthe

differencebetweengood&greatserviceisaYtude.

•  YouwillexploretheimportanceofemoFonsingivinggreatservice&winningloyalty.

•  YouwilldevelopskillstohelphavegreatconversaFons.

•  YouwilllearnhowtoChooseyourAYtude&buildconfidence.

•  YouwillgaininsightintowhycustomersbehavethewaytheydosomeFmes.

DealingwithDifficultsituaDons

ThiscourseisfocusedonhelpingyouhandledifficultCustomer

situaFons.

Outcomes•  Youwillunderstandtheroleof

emoFonsinbehaviour.•  Youwilllearnwhyitsnot

personal,evenwhentheysaythatit“isyourfault”.

•  YouwilllearnhowtochooseyourAYtude&staycalmunderpressure.

FindingBalance

Thiscoursewillhelpyougetthemostenjoymentfromyourjob.

Outcomes

•  YouwillexplorehowyourownValueslinktoyourmoFvaFon&enjoymentinyourjob.

•  Youwilllearnnewskillstohelpyoufeelenergised&moFvated.Youwilldevelopself-awarenessofhowtomanagestress&explorehowtolifewithbalance&sustainyourenergy.

DevelopmentsoluDons

InspiringTalksName Inspiring&interacDvetalksforteams,quarterlymeeDngs&conferences

Purpose Toinspire&energisepeopleaboutthepotenFalwehavetoperformatahigherlevel.

Who Wholeteams.

Numbers Nomaximum.

Outcomes InspiraFon,energy&somepracFcalFpstodevelopthewayyoulive&workforthebeNer.

DuraDon Averageof1hr

TalkSummaries

TheimportanceofMindsetonperformance.•  ThistalkwillhelpyourpeopleunderstandtheconceptofMindset&whyitdeterminesyourfocus,behaviour

&results.Itistheonethingthatmakesthebiggestdifferenceindevelopingourselves.•  Itwillsharerealstoriesfromsport,business&culturechangeinsocietyasawholetobringitlife.•  ItwillhelppeopleunderstandthetwocoreMindsets;Fixed&Growth.•  ItwillhelppeopletoreflectontheirownMindset&inspirethemtodevelopagrowthMindset.

Closingthegap:Understandinghowneurosciencecanhelpyourleadership•  Whatisthegap?“Thereisagapbetweenwhatscienceknows&whatbusinessdoes”(DanPink)•  Whatbusinessdoes.•  Whatscienceknows.

o  Aboutstress&resilience,aboutmoFvaFon&confidence,aboutMindset&performance.•  ThepotenFalifweclosethisgapisbig,letsexploreit.

BringingValuestolifesoyourpeople‘DotheRightThing’•  WhyValuesmaNer?

o  ToyourboNomline&toyourpersonalbalance?•  TheconsequenceinorganisaFonswhentheyarenotlived,therearetoomanyexamples.•  WhythemostcommontheoryofCorporateValuesdoesnotwork&why.•  Whatdoeswork?DevelopingpeopletolivetheirownValues&aligningthemtoyourorganisaFons.•  Strategies&casestudyexamplestobringthistheorytolife. •  Whythisreallyisagoodnewsstoryyou,yourteam&yourorganisaFon.

CreaDngHappy&successfulculturesThistalkwasdeliveredIn2014byRichardThorpattheannualCIPDconferenceInManchester.Over100delegatesexperiencedaninteracFve&inspiringsessionthatreceivedveryposiFvefeedback.•  WhyhappinessmaNers.Whyitisthesecrettosustaininghighhumanperformance&businessresults.•  Thefallacyoftargets,theKPi,whytheysFllmaNerbutweneedtoreplaceourfocusbackonthecustomer.•  Theopportunityifwecanbalanceourpreferenceforourmostly‘RaFonal’approachwiththe‘EmoFonal’.•  Whyweneedtostopcallingitthe‘soo’stuff,it’sactuallyhardtodo&takessomeseriousdevelopment.•  Thethreecoreingredientstodevelopinghappy&successfulcultures.


“Youaremorethanyouhavebecome”TheLionKing 15

DevelopmentsoluDons


“Thisprogrammeisdaring,innovaDve,goodforbusiness&ethicallysoundtoo.”ProfessorEugeneSadlerSmith.Surreyuniversity

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Culturechange

CulturediagnosDc

•  InordertocreatethemosteffecFveculturechangeprogrammewerecommendaorganisaFonwideculturediagnosFc.

•  TheobjecFveistoidenFfythedifferentAYtudes,Mindsets&levelsofResiliencethatareinvisiblebutdeterminethebehavioursthatdriveyourbusiness.

•  WealsoexploreindepthyourleadersmoFvaFonalimpact,whenitisengaging&moFvaFonal&alsowhenitdisengages&demoFvates.Wecanprovideinsightandhighlightthecommonthemesandbehavioursthatdefineyoucurrentreality.

•  Thisinvolvesfocusgroups&1:1interviewswithaselecFonofpeoplefromacrossyourorganisaFon.

Culturechangeprogrammes

TheseareofcoursetailoredtoeachorganisaFonhoweverwerecommendathreephaseprogramme.

1.   Establishingthecurrentrealityinyourarea&engagingmomentumforchange.o  DefinethedesiredchangeintermsofWHATyouwantachieve,HOWyouwanttobehave&WHY.

2.   Developingnewawareness&newMindset,AAtude&Resilienceskillso  Engageindividuals&createenergyforchangethroughempoweringpersonalValues&Purpose.o  DevelopTopdown(seniorleaders/managers)ANDboNomupwithselectedculturechange

champions(e.g.calledFirelightersinTesco/PRIDEchampionsinNaFonwideBuildingSociety)approach.Bringthemtogethertocreatelocalculturechangeplanstodeliverthechange.

3.   Embed,sustain&conDnuallygrow.Skills&impactonresultsreviews,developinternalcoachingcapability,reviewyouperformancereview,developmentandpromoFonpolicieswiththeaimto‘rewardthebehaviouryouseek&nottoleratethebehaviouryoudon’t.

ExamplesofCulturechangeprogrammesAwardwinningLivingServiceprogramme.Tescostores.Deliveredtoover220,000people2002-2006BringingEveryLi>lehelpstolife.TescoCSC’s2005-2006.Describedbyacademicsas‘daring&ethicaltoo”BringingPRIDEtolife.NaFonwidebuildingSociety2007&on-going~“It’shardtooveresFmatetheimpactofthisprogramme’AmyHolleyCulture&Inclusionteam.ASPIRE~INGDirect2010-2011~DevelopauthenFcleadersconfidenttolivetheirValues.5one~2012-2015~Developingourleadershipframework&bringingittolife.Wewouldbehappytotalkthroughanyoftheseprogrammeswedelivered,&thelessonslearnedfromeachone.WeareproudtosaythateveryprogrammeexceededexpectaFons.

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ForfurtherinformaFonpleasecontactRichardThorp:[email protected]+44(0)7764856526www.wiseheart.co.uk

Thank-you.


NelsonMandela

Wiseheart Development Solutions

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