WinWeb Business Tips for telephone etiquette
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Get better at dealing with customers on the telephone with these business tips.
Transcript of WinWeb Business Tips for telephone etiquette
Business Tipsfor telephone etiquette
Business Tip #1
Keep accurate records.
You need to know if your sales team or customer services has already spoken to
someone about an issue. Helpdesk software can assist with this.
Business Tip #2
Don't keep them waiting.
Your goal should be to try and answer a call from a customer within three rings. They will be
impressed, rather than annoyed at waiting.
Business Tip #3
Avoid holding.
If you have to use an automated system, try to give the caller the option of going directly to
speak with someone in your business.
Business Tip #4
Have a non-urgent option.
Allow callers with problems or enquiries that are not urgent the option to leave their details to be called back, rather than speaking to someone
immediately.
Business Tip #5
Following up later.
Don't forget to check with callers to see if their issue was resolved satisfactorily. This is the best way to make continuous improvements to your
service.
Business Tip #5
Following up later.
Don't forget to check with callers to see if their issue was resolved satisfactorily. This is the best way to make continuous improvements to your
service.
