William Svien EVP, 911 ETC, Inc. Addressing the Safety Glitch in the 911System.
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Transcript of William Svien EVP, 911 ETC, Inc. Addressing the Safety Glitch in the 911System.
![Page 1: William Svien EVP, 911 ETC, Inc. Addressing the Safety Glitch in the 911System.](https://reader034.fdocuments.net/reader034/viewer/2022051821/56649e115503460f94afd1c1/html5/thumbnails/1.jpg)
William SvienEVP, 911 ETC,
Inc.
Addressing the Safety Glitch
in the 911System
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911 ETC, Who We Are
The Industry Leader in ASP automation of Enterprise Enhanced 911
A Fully Developed Product
An Experienced Management Team
An Excellent and Diverse Customer Base
Strong Industry Partners and Alliances
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911 ETC, Incorporated
Founded in 1995 / Based near Seattle, WA (Everett)
911 ETC maintains Customer Data911 ETC provides Enhanced 911 Database Management and On-site Emergency Notification to provide Precise Location Information
911 ETC interfaces for Customers to National DatabasesETC assists in interfacing end-user’s Telecom network PBX (Private Branch Exchange)/VoIP Networks with the local PSAP (Public Safety Answer Point) to provide Automatic Number Identification (ANI) and Automatic Location Identification (ALI) necessary for all Enhanced 911 calls.
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What is E-911? Providing Precise Location Information to
Emergency responders when a 9-1-1 call is placed
If you dial “9” or some other numbers to get an “outside line”, chances are that the address that comes up to the emergency responder on the other end of your call does not pin-point your location. The information could be a Billing address or main office location vs. your precise location.
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The Challenge of Locating a 911 Caller• Wired
Wireless
Requirestriangulation
of two or more towers
Automatic LocationInformation (ALI)
Database
InternetService Provider to
3rd party
ALI Database
ALI Database
Non-enterprise VoIP
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The Challenge of Locating a 911 Caller• The complex world of the Enterprise
Large geographically distributed private network
that can span multiple geographies and
governmental jurisdictions
Private Switch Automatic LocationInformation (PS/ALI)
Database
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Did you know?
Approximately 240 Million 9-1-1 calls are placed each year in the US?
That is approximately:657,534 a day27,397 each hour456 each minute7.6 every second
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15 States with Current E-911 Legislation
(Six States have legislation currently pending)
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Who is Responsible?
A Technical Requirements Document published in February of 2009 by NENA states:
“Recent technology innovations have made it critically important for organizations to address the challenge of identifying the location of the users of communications systems during emergencies in the Multi Line Telephone System (MLTS) environment. . . The owner of or leadership of the organization who gains benefit from the services of an MLTS is ultimately responsible to ensure that the information contained in the PS/ALI database is accurate.”
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Why Implement E-911? Ethical
It is the right thing to do Protects the organization’s people
Legal Enhanced 911 is being mandated across much of the
U.S. Various mandates in 20 states; 6 with legislation
pending FCC VoIP E911 Order/S.428 VoIP 911 Bill
Risk Management Potential liability from employee suit if 911 was
unable to respond New focus on terrorism has heightened awareness Employee Safety Visitor / Guest Safety
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E911 Solution Options
Do It Yourself:
Least cost on front end
Least cost to maintain (Human
capital?)
Manual process
Responsibility risk liability retained
(flag and fix errors)
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E911 Solution Options
Automation – Buy a Boxed Solution:
High Cost on front-end
Automated Process
Reasonable cost to maintain
Software maintenance Human capital costs
Responsibility risk liability retained (flag
and fix errors)
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E911 Solution Options
Software as a Service (SaaS) Solution:
Reasonable cost on front-end
Reasonable cost to maintain
Automated Process
Responsibility risk liability shifted to provider
(flag and fix errors)
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Considerations: Telco
Facilities and Routing the 911 Call:
ISDN PRI, SIP, or CAMA Trunks
Central Office SS7 signaling or
equivalent?
VoIP Network Positioning Server
Selective Router serving area
Multiple Area codes in Enterprise
PSAP Geographic Serving Area
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Considerations: Telco (cont.)PS/ALI or SIP Gateway (ILEC /CLEC)Locator ID, Informed PRI, PinPoint Service, Verizon-PSALI911 Enable, Dash, VIXXI
Build E911 DID Database
SIP Provider Databases
Submission of Data to Telco Fix errors and resubmit Repeat until data is clean
Update Data daily or on schedule
Fix database errors and resubmit to Telco Error codes DID Range, NENA ID, etc.
(Verizon has 72 different error codes)
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Considerations: PBXCall Routing• Enterprise networked?• ANI turned on and pushed through to
the PSTN (Caller ID presented to network?)
• ISDN, SIP, or CAMA trunks (dedicated)
Administration• Telephone location ID set-up within the
PBX• Tie station table with location ID to E-
911 DID database (s)• Traditional MAC management• User self administration
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Considerations: PBX (cont.)
TDM / IP /Hybrid or both• IP users stationary (digital sets)• Remote business sites, virtual offices• Mobility (% of total user community)
– Mobile users within the enterprise network – Nomadic IP users
• Costs involved to capture/discover mobile users
Onsite Notification• Avaya Crisis Alert• Adjunct
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Additional Considerations When Implementing an E911 Solution:
Complicated and time-consuming implementation A full time employee dedicated to regular E911
maintenance (moves, adds, changes)
Employee turnover and training
Possible liability risk for unresolved errors
Status and Error Reconciliation
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Internet
LANLAN-Alert ™
ISDN PRI
Selective Router
(911 Call Center) Public Safety Answer Point
Regional ALI Data Centers)
911 ETC Data Center
911 ETC Import Processor(E-Mate Auto-MAC)
911 ETCExport Processor
911 Call Placed
Scheduled Dynamic Directory Export
Admin. Platform
Data Flow Diagram
Voice Call Server
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Internet
LAN
List of Registered IP Phones on the
Network
IP Phone
IP Phone
911 ETC Data Center
911 ETC Import Processor(E-Mate Auto-MAC)
Scheduled Dynamic Directory Export
911 ETC Export Processor
Regional ALI Data Centers)
PSAP (911 Call Center)
Selective Router
ISDN - PRI
911 Call
Locate911-ADiscovery Appliance
Station Form Updates• Room• Floor• Jack• Building• Emergency
Location Extension
Voice Call Server
Middleware
TSAPI
Admin. Platform
• DID• Codes• Location
Campus VoIP Discovery
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Internet
SIP
SIP / IP
Home
Road Warrior
Remote Office
Emergency Services Gateway
LANList of Registered IP Phones on the
Network
SIP
IP Phone
IP Phone
911 ETC Data Center
Admin. Platform
911 ETC Import Processor(E-Mate Auto-MAC)
Scheduled Dynamic Directory Export
911 ETC (UC)Positioning Server
911 ETC Export Processor
Regional ALI Data Centers)
PSAP (911 Call Center)
Selective Router
ISDN - PRI
911 Call
VoIP Network positioning and routing
Voice Call Server
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What is an ELIN?
As defined by NENA:
Emergency Location Identification Number
ELINs are used by the Selective Router to determine the proper PSAP termination
ELINs are also required to be used by: Non-DID telephone stations Multiple Appearance Numbers Zone Level E911 Reporting The granularity of an ELIN can be as specific as a desk
location, or as large as an entire building.
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New Common Terms - ERL
As defined by NENA: Emergency Response Location
A location to which a 9-1-1 emergency response team may be dispatched. The location should be specific enough to provide a reasonable opportunity for the emergency response team to quickly locate a caller anywhere within it.
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E911 Zones using ELINs / ERLs
E911 ELIN555- 4501
ELIN555- 4502
ELIN555- 4503
ELIN555- 4504
ELIN555- 4505
ELIN555- 4506
FCC considering data accuracy reporting to within 7000 sq. ft from 40,000 or 25,000 sq. ft.
ERL 1EAST WING 2nd FLOOR
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E-911: Protect the workplace and mitigate corporate risk
Federal and State legislators are poised to take additional action on E-911.
The public expects and deserves the most effective emergency response capabilities at work as they have at home.
Ignoring a known hazard could lead to common-law liability: Corporations have a duty to provide a safe working environment and protect employees from known danger.
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E911 in the News…TMCnet.comwww.tmcnet.com/channels/
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Excellent Reference Site911 ETCwww.911etc.com