WILLIAM ROBERTSON - IT Asset Disposal Service Gautengxperien.com/media/documents/ITAM.pdf ·...
Transcript of WILLIAM ROBERTSON - IT Asset Disposal Service Gautengxperien.com/media/documents/ITAM.pdf ·...
WILLIAM [email protected]
WILLIAM ROBERTSON
Training & Education
Maturity Assessments
ITIL & ITAM Trainer & Principal Consultant
All Round ITAM & ITSM Evangelist
Advisory & Consulting
Business Process
Analysis & Solutions
https://za.linkedin.com/in/wrobertson1
Things our kids say
(aka The “Oldie” Challenge)
Why do grown-ups say “Hang Up” the phone?
Why does Dad have so many 3D printings of the
“Save” button in his computer cupboard?
Who has the oldest, functioning server or desktop, still in operation today?
The Purpose of ITAM
Value = Benefit
Cost
Jules DupuitCost Benefit Analysis, 1848
Risk Value
The Purpose of ITAM
Pro
gram
me
Polic
y
Co
mm
un
icat
ion
&
Edu
cati
on
IT Asset Life Cycle
Dispose of the Asset
Identify the Asset
Do
cum
enta
tio
n
Acquire the Asset
Vendors
Legislation
IT Financials
Projects
Compliance
IT Service Management ITIL Config
Management DB
But Wait…
Config Items(IT Assets?)ITAM =
CMDB?
IT Service Management History
2000
• CCTA OGC
2001
• ITIL v2
2007
• ITIL v3 (aka ITIL 2007)
2011
• ITIL 2011
• OGC Cabinet Office
2014
• Axelos (UK Govt & Capita)
1957
• TSU (UK Govt)
1970 - 1990
• TSU CCTA
1986
• GITIMM (CCTA)
1989-1996
• ITIL v1
1991-1994
• ITIMF (itSMF)
59 Years
IT Asset Management History
1998
• SAM & HAM discussions
2002
• IAITAM
2004
• Software Asset Management
2004
• Hardware Asset Management
2008
• ITAM Best Practice Library
2010
• ITAM 360 Maturity Model
2011
• International presence (100 countries)
2014-2016
• Mobile, Disposition & CITAM
• Adv Study Courses
• MSITAM
18 Years
ITSM vs ITAM
ITSM vs ITAM
ITSM vs ITAM
ConfigurationManagement
Database
Discovered DataSnapshots
AssetRepository
Inventory- Baseline Config- Discovered Data- Non-discovered Data
(Ownership, Geographical…)- ALL historical configs
Financial- TCO- ROI- PO, Invoice…
Contractual- Supplier- Warranty- SLA- Lease
Contract Management
Financial
IT Asset Life CycleDecisionSupport
ERD
Much More Than We Thought
Not a core business competencyNot Sustained & SupportedNo “Wall of Due Diligence”
No baseline performance measures
Golden RecordsManaged ROI & TCO
Enforced policiesCross-Functional teams
The Purpose of ITAM
ITAM Myths & Misnomers
Software Asset Management will cost me
money, I’d rather ignore it.
It’s not my problem if the HW disposal
company cuts corners
We have an ERP system – we already do “Asset Management”
We buy from one reseller. They worry
about compliance so I don’t have to.
I want to decide what software I need for
my department. If we have centralized
software asset management, I’ll lose
control.
“They” have no right to come and audit us
It is cheaper to pay the fine if I am
audited.
I don’t need to worry about anything
once an asset leaves my premises for
destruction
We can buy a tool to fix this
What ITAM can do for you?
1. How many of your assets have achieved their stated ROI?
2. Which make/model of assets have maintained the most cost effective TCO?
3. What documentation must you retain to remain compliant?
4. Who negotiates your software license agreements?
5. What did this device look like the day it was purchased?
6. Under which of our multi-vendor service agreements is this device supported?
• Software License Management
1. Avoid over purchasing
2. Avoid non-compliance penalties
• Financial Management
1. Allocate asset and service costs for charge back
2. Uncover vendor invoicing errors
3. Streamline the budgeting and planning process
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ITAM Savings & Value
19
• Risk Management• Reduces testing time for new products and hardware
• Eliminating maverick purchases reduces intrusion opportunities
• Proper disposal process reduces risk to data security
• Inventory Management• Increase accuracy of inventory information, increase accountability for
financial laws and regulations
• Identify underutilized assets
ITAM Savings & Value
20
• Contract and Vendor Management• Improved vendor negotiations
• Enforcement of terms and conditions
• Maintenance contract renewal by choice and at the right level
• Warranty management
• Lease Management • Avoid unplanned and expensive lease buy-outs
ITAM Savings & Value
21
• Procurement Management• Eliminate redundant or unnecessary purchases
• Standardize on products, configurations and suppliers
• Disposal Management • Tax considerations (e.g. charity donations)
• Restrictions and fines (EPA (US), WEEE (EU) )
• Avoid disposing of leased assets
ITAM Savings & Value
ITAM 2016+
Survey Results
The Top ITAM Program Goals for 2016 & Beyond %
Improving software license compliance 77.7%
Increase inventory accuracy/control 71.9%
Improving processes within ITAM area of responsibility 63.0%
Improving coordination between departments, end users and others that impact the asset lifecycle 54.1%
Improve reporting and other deliverables for compliance/governance other than software licensing 52.4%
Increasing employee awareness and cooperation 50.3%
Expanding the software titles proactively, for compliance 45.2%
Budget management/uncovering savings 44.2%
Increasing management awareness/buy-in 42.5%
Supporting IT service management 41.4%
Improving end-of-life processes 40.8%
ITAM 2016+
SW Licensing Predictions
1. Cloud-based subscription licensing revenue will increase by 21%, to $130 billion in 2016 and will see changes to audit rules
2. Software license complexity will indirectly cost organizations an average of 25% of their software license budgets in 2016
3. Vendors will be even more active with audits as more revenue is generated from audits than from new business and vendors use license reviews as both a way to “recover lost revenue” as well as drive customers towards new and more profitable licensing schemes
4. At least three software providers will announce in 2016 the intent to end all perpetual licensing
IDC Software Licensing and Pricing Predictions 2016Amy Konary, IDC, 23 Nov 2015
Gartner sees IT Spending Edging Up in 2016David Foxen, Snow Software, 9 Feb 2016
Snow’s SAM predictions for 2016Matt Fisher, Snow Software, 6 Jan 2016
More money will be spent (overall) on new software with complex licensing requirements.
SAM is critical to ensure best value for money and protection against increasingly vigilant software publisher audits
ITAM Certifications & Resources
Professional Certifications
ITAM Foundations (CAMP)Certified Software Asset Manager (CSAM)
Certified Hardware Asset Manager (CHAMP)Certified IT Asset Disposition (CITAD)
Certified Mobile Asset Manager (CMAM)Certified IT Asset Manager (CITAM)
Services and Resources
IAITAM Best Practice Library ITAM 360TM
Best Practice Blue PrintITAM Pocket Guide (IBPL)
Information Products
www.itamsa.co.zawww.iaitam.orgitak.iaitam.org
ITAM User Group
ITAM Certifications & Resources
Call to Action