Will robots ever replace contact center agents?

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Will robots ever replace contact center agents?

Transcript of Will robots ever replace contact center agents?

Page 1: Will robots ever replace contact center agents?

Will robots ever replace contact center agents?

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A recap from the November 29, 2016 #ICMIchat

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Q: As a customer, how

does automated service make

you feel?

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Q: Does your company automate

any aspects of service? How well

does it work?

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Q: What can contact centers do to improve the IVR

experience for customers?

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Q: Which types of service interactions are best suited for

self-service or automation?

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Q: Many restaurants, airlines, and hotels

are moving towards a mostly self-service

model. Good idea or bad idea? Why?

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Q: Does increased automation change the job description

for frontline employees? How so?

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Q: Q: Some "experts" believe virtual agents

will eventually replace live agents. Do you

think this is feasible? Why/why not?

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Page 17: Will robots ever replace contact center agents?

Join us every Tuesday at 1pm ET for #ICMIchat

Just follow & use the hashtag to join us!

More info: http://bit.ly/ICMIchat

http://bit.ly/ICMIchat
Page 18: Will robots ever replace contact center agents?

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Could a Robot Replace · 2018-06-09 · Could a Robot Replace…? This enquiry was created by teachers on one of our open courses to in with their current topic: Robots. Which jobs

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ISI LA3SIL - Cours - Intelligence Artificielleisila3sil.weebly.com/uploads/1/5/0/3/15031016/chap1.pdfExperts, pilotes automatiques, agents d’interfaces, robots, Data Mining, etc.)

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