WikiWiki OEMBA Class XX – Info Systems ROGAR Ross * Osenar * Goodman * Atal * Remuzzi.
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Transcript of WikiWiki OEMBA Class XX – Info Systems ROGAR Ross * Osenar * Goodman * Atal * Remuzzi.
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WikiWikiWikiWiki
OEMBA Class XX – Info SystemsOEMBA Class XX – Info Systems
ROGARROGARRoss * Osenar * Goodman * Atal * RemuzziRoss * Osenar * Goodman * Atal * Remuzzi
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Sneak PeakSneak Peak
DefinitionDefinition Business ValueBusiness Value Selection CriteriaSelection Criteria Implementation IssuesImplementation Issues ExamplesExamples
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Who is this?Who is this?
Ward CunninghamWard Cunningham
Programmed Programmed WikiWikiWeb in 1994WikiWikiWeb in 1994 The very first WikiThe very first Wiki
Former Principal Former Principal Engineer, TektronixEngineer, Tektronix
Source: http://en.wikipedia.org/wiki/WardCunninham
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What did he want?What did he want?
The simplest online database
that could possibly work.
Source: wiki.org
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What is ‘Wiki’?What is ‘Wiki’?
A A wikiwiki (<wee-kee> or <wick-ey>)(<wee-kee> or <wick-ey>) is a type of is a type of websitewebsite that allows anyone visiting the that allows anyone visiting the site to site to addadd, to remove, or otherwise to , to remove, or otherwise to edit all content, very quickly and easilyedit all content, very quickly and easily
Source: http://en.wikipedia.org/wiki/Wiki
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WikiWikiWikiWiki
Name of the shuttle buses at Honolulu Name of the shuttle buses at Honolulu International AirportInternational Airport
Hawaiian for ‘quick’ or ‘fast’Hawaiian for ‘quick’ or ‘fast’
Source: http://en.wikipedia.org/wiki/Wiki
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Common Features of WikiCommon Features of Wiki
Simple non-HTML editingSimple non-HTML editing Version history and change managementVersion history and change management SandboxesSandboxes Seamless Internet integrationSeamless Internet integration
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Emerging 3Emerging 3rdrd-Gen -Gen FeaturesFeatures
WYSIWIG editingWYSIWIG editing Post via EmailPost via Email Document managementDocument management RSS feedsRSS feeds Customized application templatesCustomized application templates
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Wiki SitesWiki Sites
James Bond Wiki James Bond Wiki
Ultima 5 Lazarus Wiki Ultima 5 Lazarus Wiki
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Wiki SitesWiki Sites
James Bond WikiJames Bond Wiki
AlexWikiAlexWiki
Judaism WikiJudaism Wiki
Romanica WikiRomanica Wiki
RoxiWikiRoxiWiki
UbuntuUbuntu Wiki Wiki
Ultima 5 Lazarus WikiUltima 5 Lazarus Wiki
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Wiki SitesWiki Sites
Ajax WikiAjax Wiki James Bond WikiJames Bond Wiki James WikiJames Wiki
AlbergSailingWikiAlbergSailingWiki Alder WikiAlder Wiki AlexWikiAlexWiki
Belarus WikiBelarus Wiki Judaism WikiJudaism Wiki JuggernautWikiJuggernautWiki JuggleWikiJuggleWiki
Handicap-That-BracketHandicap-That-Bracket
Romanica WikiRomanica Wiki RootstalkRootstalk RoxWiki RoxWiki RoxiWiki RoxiWiki
Ubuntu Wiki Ubuntu Wiki UbuntuFr UbuntuFr Ubuntuusers Ubuntuusers Ukcider Ukcider
Ultima 5 Lazarus Wiki Ultima 5 Lazarus Wiki UltraversityWiki UltraversityWiki
UndernetWiki UndernetWiki
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Wiki SitesWiki Sites
Ajax WikiAjax Wiki James Bond WikiJames Bond Wiki James WikiJames Wiki
FlashmobFlashmob-wiki-wiki FlexWikiFlexWiki FlexiconWikiFlexiconWiki Flexikon WikiFlexikon Wiki AlacraWikiAlacraWiki Alaska WikiAlaska Wiki AlbergSailingWikiAlbergSailingWiki Alder WikiAlder Wiki AlebWikiAlebWiki AlexWikiAlexWiki Beagle WikiBeagle Wiki
Beijing WikiBeijing Wiki Belarus WikiBelarus Wiki Judaism WikiJudaism Wiki JuggernautWikiJuggernautWiki JuggleWikiJuggleWiki JuneauWirelessWikiJuneauWirelessWiki JungleBookWikiJungleBookWiki
Handicap-That-BracketHandicap-That-Bracket HannoverWikiHannoverWiki HardwikiHardwiki RoleWikiRoleWiki Romanica WikiRomanica Wiki RootstalkRootstalk RoxWikiRoxWiki RoxiWikiRoxiWiki Template:AddTemplate:Add
TeogoniaTeogonia TeronWikiTeronWiki TerraWikiTerraWiki Ubuntu WikiUbuntu Wiki UbuntuFrUbuntuFr UbuntuusersUbuntuusers UkciderUkcider Ukraine.byUkraine.by Ultima 5 Lazarus WikiUltima 5 Lazarus Wiki UltraversityWikiUltraversityWiki Ultronomicon WikiUltronomicon Wiki UmmWikiUmmWiki UncyclopediaUncyclopedia UndernetWikiUndernetWiki
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Wiki SitesWiki Sites
Ajax WikiAjax Wiki James Bond WikiJames Bond Wiki James WikiJames Wiki Flashcom WikiFlashcom Wiki FlashlineWikiFlashlineWiki Flashmob-wikiFlashmob-wiki FlexWikiFlexWiki FlexiconWikiFlexiconWiki Flexikon WikiFlexikon Wiki AlacraWikiAlacraWiki Alaska WikiAlaska Wiki AlbergSailingWikiAlbergSailingWiki Alder WikiAlder Wiki AlebWikiAlebWiki AlexWikiAlexWiki Beagle WikiBeagle Wiki Beblio WikiBeblio Wiki Beer WikiBeer Wiki Beijing WikiBeijing Wiki Belarus WikiBelarus Wiki Judaism WikiJudaism Wiki JuggernautWikiJuggernautWiki JuggleWikiJuggleWiki JuneauWirelessWikiJuneauWirelessWiki JungleBookWikiJungleBookWiki
Handicap-That-BracketHandicap-That-Bracket HannoverWikiHannoverWiki HardwikiHardwiki RoleWikiRoleWiki Romanica WikiRomanica Wiki RootstalkRootstalk RoxWikiRoxWiki RoxiWikiRoxiWiki Template:AddTemplate:Add Template:WikiTemplate:Wiki Template:Wiki ListTemplate:Wiki List TeogoniaTeogonia TeronWikiTeronWiki TerraWikiTerraWiki Ubuntu WikiUbuntu Wiki UbuntuFrUbuntuFr UbuntuusersUbuntuusers UkciderUkcider Ukraine.byUkraine.by Ultima 5 Lazarus WikiUltima 5 Lazarus Wiki UltraversityWikiUltraversityWiki Ultronomicon WikiUltronomicon Wiki UmmWikiUmmWiki UncyclopediaUncyclopedia UndernetWikiUndernetWiki
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Wiki PrinciplesWiki Principles
NPOVNPOV OpenOpen IncrementalIncremental OrganicOrganic UniversalUniversal PrecisePrecise TolerantTolerant ObservableObservable Convergent Convergent
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Wiki for BusinessWiki for Business
Easy, Flexible and EfficientEasy, Flexible and Efficient
Neutralizes distance, time & Neutralizes distance, time & organizational hierarchyorganizational hierarchy
Wiki is a dynamic way for Wiki is a dynamic way for knowledge managementknowledge management
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Relevance of Knowledge Relevance of Knowledge ManagementManagement
Importance of intellectual assets to Importance of intellectual assets to businesses businesses
Global business environment and virtual Global business environment and virtual work teamswork teams
Strong knowledge management = Strong knowledge management = Competitive advantage Competitive advantage
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Knowledge ManagementKnowledge Management
Retains corporate knowledgeRetains corporate knowledge
Leverages employee knowledge Leverages employee knowledge
Improves cross functional communication Improves cross functional communication
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KM SpiralKM Spiral
Socialization
Combination
Externalization
Internalization
Tacit Knowledge
Explicit Knowledge
From
ToTacit Knowledge Explicit Knowledge
Nonaka and Takeuchi, 1995
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Features of KMFeatures of KM
Objective and Subjective are intertwinedObjective and Subjective are intertwined
Attempts to objectify individual’s knowledgeAttempts to objectify individual’s knowledge
Forces the learning and appreciation of others’ Forces the learning and appreciation of others’ tacit knowledgetacit knowledge
Source: Gonzalez-Reinhart. Source: Gonzalez-Reinhart. Wiki and the Wiki Way: Wiki and the Wiki Way: Beyond a Knowledge Management SolutionBeyond a Knowledge Management Solution Feb 2005 Feb 2005
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Original KM ApplicationsOriginal KM Applications
Proprietary solutionsProprietary solutions
Did not socialize internal knowledgeDid not socialize internal knowledge
Provided for static accumulation of dynamic Provided for static accumulation of dynamic knowledgeknowledge
Victim of technology—not knowledge—focusVictim of technology—not knowledge—focus
FragmentedFragmented
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Wiki as a KM Killer AppWiki as a KM Killer App
LightweightLightweight SocialSocial
DemocraticDemocratic CollaborativeCollaborative CommunalCommunal
DynamicDynamic ConvergentConvergent
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The Wiki WayThe Wiki Way
Package Selection ConsiderationsPackage Selection Considerations Implementation IssuesImplementation Issues
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Selection CriteriaSelection Criteria
Open Source or CommercialOpen Source or Commercial SecuritySecurity Ease of UseEase of Use ScalabilityScalability Total Cost of OwnershipTotal Cost of Ownership
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Open Source or CommercialOpen Source or Commercial
Installation, Support, MaintenanceInstallation, Support, Maintenance CustomizationCustomization
Source code accessSource code access
Form FactorForm Factor Hosted ASP or applianceHosted ASP or appliance PerformancePerformance
Capital BudgetCapital Budget
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SecuritySecurity
Access Control/RightsAccess Control/Rights User authentication and authorizationUser authentication and authorization
Version ManagementVersion Management TraceabilityTraceability RollbackRollback AuditingAuditing
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Ease of UseEase of Use
Editing supportEditing support SearchabilitySearchability Change notificationChange notification Change comparisonChange comparison Graphical designGraphical design
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ScalabilityScalability
Number of usersNumber of users Number of pagesNumber of pages
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Total Cost of OwnershipTotal Cost of Ownership
Purchase PricePurchase Price InstallationInstallation TrainingTraining SupportSupport MaintenanceMaintenance CustomizationCustomization
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Sample PricesSample Prices
100 Users100 Users 5,000 Users5,000 Users
ConfluenceConfluence $3,000$3,000 $6,000$6,000
CustomerVisionCustomerVision $30,000$30,000 $60,000$60,000
JotSpotJotSpot $1,834$1,834 $5,394$5,394
SocialTextSocialText $5,940$5,940 $250,000$250,000
DocuShare CPXDocuShare CPX $200,000$200,000
Primary Source: “Network Computing for IT”, 1-Apr-06
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ImplementationImplementation
Change AgentsChange Agents Small teams – grassroots effortSmall teams – grassroots effort Formal organizations – top-down mandateFormal organizations – top-down mandate
FragmentationFragmentation Plan aheadPlan ahead
Cultural ResistanceCultural Resistance Knowledge traditionally equals securityKnowledge traditionally equals security Create an incentive system that rewards knowledge Create an incentive system that rewards knowledge
disbursementdisbursement
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A few examplesA few examples
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Knowledge ConversionKnowledge ConversionAgile Software DevelopmentAgile Software Development
Tacit Knowledge TO Explicit Knowledge
Tacit Knowledge
SocializationSharing of tacit knowledge among individuals and from the organization to the individual
Daily Scrum Scrum of Scrums Pair programming Iteration planning Iteration review Modeling workshops Delphi estimation
ExternalizationThe articulation and systematization of tacit into explicit knowledge
WikisWikis Backlogs Burndown charts Technical Memos N+1 view SW Architecture Doc. Whiteboard snapshots Mission/vision statementFROM
InternalizationInstructions and principles are converted into intuition and routines
LeanSD training C++ training IDOV training Real-time systems training GRASP / design patterns Refactoring Test-first development
CombinationA key role of information systems is to combine different units of information and other forms of explicit knowledge
DocuShare PMDs Usage Profile data warehouse Earned-value tracking
Explicit Knowledge
Matrix Tool: Nonaka and Takeuchi, 1995
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Addition of Wiki Capability to Addition of Wiki Capability to Document Management Document Management ApplicationApplication
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Wiki in SummaryWiki in Summary
Socially enticingSocially enticing Easy to useEasy to use Used across dispersed environmentsUsed across dispersed environments Dynamic and collaborativeDynamic and collaborative
PowerfulPowerful Allows for collection of what is considered Allows for collection of what is considered
consistently relevant knowledge by the groupconsistently relevant knowledge by the group Principles of use bring order to that knowledgePrinciples of use bring order to that knowledge
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Questions?Questions?