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Wide Bay Hospital and Health Service

(WBHHS)

Financial System Renewal (FSR) Program

Business Case for Change

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Attachment 1

Message from the Executive Director – Finance and Performance

A message from the Executive

Director – Finance and Performance

The Wide Bay Hospital and Health Service, along with all Hospital and Health Services (HHSs) and

Department of Health are migrating from a 21-year old financial and materials management system

(FAMMIS) to a contemporary finance, business and logistics solution called SAP S/4HANA. The

planned go-live date for the new system is July 2019.

Wide Bay HHS in collaboration with the Financial System Renewal (FSR) Program team are undertaking

local change and implementation activities coordinated by our Transition Lead, Craig Pettett, and

supported by our Steering Committee.

The focus of the program has now shifted from the technical component to implementation.

As part of this implementation process, we recognise that minor changes will be experienced by some

staff, and while this is minimal, we remain committed to ensuring that our staff are appropriately

engaged, consulted and supported.

In conjunction with the program team, WBHHS have undertaken extensive user analysis activities which

have informed this Business Case for Change to provide our staff, unions and other relevant

stakeholders an opportunity to share feedback on the proposed implementation.

There will be no job losses within WBHHS arising from the implementation of S/4HANA and our

organisational structure will remain unaffected. However, you will notice that the new functionality, look

and feel may enable some old processes to be made easier.

System-based training will be provided to users in the months prior to go-live to ensure readiness for the

implementation and there will be support available following go-live.

Wide Bay HHS considers it important that you are supported to feel confident in using S/4HANA.

Included in this document is a local information and issues escalation sheet that shows where you can

find information and who to approach for support.

I am looking forward to this implementation as we move to a contemporary, modern system that will

support the needs of Wide Bay HHS now and into the future.

Scott McConnel

Executive Director – Finance & Performance

WBHHS_Change Impacts Page 1

Attachment 2

High Level Change Impact Analysis


High Level Change Impacts

Wide Bay Hospital and Health Service The transition from FAMMIS to S/4HANA is expected to impact approximately 15,000 staff across

Hospital and Health Services (HHSs) and the Department of Health (DoH - including commercialised

business units). This document provides a high level overview of the degree and type of change

anticipated to impact staff within Wide Bay Hospital and Health Service (WBHHS).

HHS Description

The WBHHS delivers services to a population of 210,000 people across 37,000 square kilometres including

Bundaberg, Fraser Coast and North Burnett.

Change Impacts

The roll-out of the S/4HANA system is expected to impact staff in a number of ways, which will vary between HHSs and

the DoH due to the different functions performed within the business and the positions that staff hold.

The information contained within this document provides a high level overview of:

• The percentage of staff within WBHHS anticipated to be impacted by the implementation of S/4 HANA in some

way

• The breakdown of impacted staff according to occupation stream

• The types of change impacts staff are expected to experience as a result of the implementation of S/4HANA

Data source

The data presented below has been sourced directly from the Queensland Health HR Datacube on 29 November 2018

and confirmed through WBHHS’s role mapping return, which were completed on 29 January 2019. This data will assist

in understanding the impact of S/4HANA across WBHHS.


High Level Change Impact Analysis

Graph 1 shows the percentage of employees who are likely to

be end users of S/4HANA within the WBHHS.

It is important to recognise that, while the transition to S/4HANA

is an important and significant undertaking for QH, most staff

within the WBHHS (75%) will not be directly impacted as an

end user. The remaining 25% of staff (estimated to be just over

1,010 based on current role mapping) have been identified as

potential users of S/4HANA within this HHS.

Graph 2 represents the entire WBHHS workforce by occupational group and highlights, based the current role

mapping data, the number of staff likely to be end users of S/4HANA compared with the total number of staff

employed within each occupational group.

Please Note: A small number of staff likely to be end users of S/4HANA were not included in the above graph as they are employed across more than

one occupational stream (generally ‘concurrent’ employees) (n = 8) or they were employees who recently commenced employment (n = 1).

Graph 2: Estimated Number of End Users by Occupation Stream

Graph1: Percentage of employees likely to be end users of S/4HANA


In the context of the rollout, Graph 2 clearly identifies that the largest impact will be for managerial and clerical staff

(approx. 361 end users). This is understandable given most staff who currently use FAMMIS are employed within that

stream in, for example, finance, procurement, purchasing and supply, and warehousing roles.

The role mapping exercise undertaken to determine impacts within WBHHS also suggests impacted administrative staff

will be the group to experience the greatest level of change. However, it also highlights that there will be key staff from

other occupational groups, such as nursing and midwifery and health practitioner staff, who will be key to the successful

transition to S/4HANA.

The level of change for other occupational streams will vary, however for most, it will be confined to staff who will,

following the implementation of S/4HANA, approve purchase requisitions on-line rather than using the current

cumbersome paper-based approval process (i.e. using General Purpose Vouchers (GPVs)). Alternatively, it will impact

some staff currently using, for example, the Computerised Maintenance Management System (CMMS) to raise and

manage work orders due to the migration to S/4HANA.

The changes types that impacted employees may experience have been categorised into the following:

Graph 3 shows the change types that will be experienced by the impacted employees across WBHHS. It should

be noted that employees may have more than one business role, and each role may incur more than one type of

change.


New processes, doing the same thing differently and going from a manual process to an on-system process or

new module make up a large majority of all changes experienced by impacted employees.

Graph 3: Types of Changes Employees are expected to experience

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Attachment 3

Organisational Charts for Key Impacted Work Areas

Wide Bay Hospital and Health Service - Infrastructure Management Division (excluding ICT Systems Team)

Director Infrastrucure and Assets

30498233

DSO2

Senior Project Officer MB

32019801

AO6

CNC Clinical Products Advisor BU

32009575

NRG7

Business Systems Manager

32048098

AO6

Business Systems and Support Officer

30491401

AO4

Project Director

32051493

AO7

Project Officer HPID BU

32009045

AO4

Asset Manager

32028996

AO6

Manager Building Engineering Maintenance

30467944

AO7

Wide Bay Hospital and Health Service - Asset Management

Asset Manager

32028996

AO6

Asset Officer CLAMS BU

30480713

AO4

Equipment Officer BU

32042682

OO2

Operational Services Officer CLAMS BU

30485385

OO3

Asset Officer CLAMS HB

32019175

AO4

Equipment Officer HB

32007234

OO3

Equipment Officer HB

32007234

OO3

Wide Bay Hospital and Health Service - Building Engineering Maintenance (Level 1)

Manager Building Engineering Maintenance

30467944

AO7

Ass istant BEMS Manager

32048774

AO6

Maintenance Coordinator BU

30478665

OO7

Maintenance Coordinator North Burnett

32014979

OO7

Maintenance Planner BU

32020805

OO7

Administration Officer BEMS BU

30467951

AO3

Wide Bay Hospital and Health Service - Building Engineering Maintenance (Level 2 - Assistant BEMS Manager)

Assistant BEMS Manager

32048774

AO6

Maintenance Coordinator FC

30473274

OO7

Apprentice Plumber MB

32045645

HBEAP1

Air Con Refrigeration Mechanic MB

30481785

HBEA08

Electrician MB

30473348

HBEA06

Trade Assistant MB

30468301

HBEA11

Administration Officer BEMS MB

30475417

AO3


30475417

AO3


30475417

AO3

Plumber MB

30468300

HBEA06

BEM Coordinator FC

30468259

OO7

Plumber HB

30476274

HBEA06

Trade Assistant HB

30468297

HBEA11

Trade Assistant HB

30468382

HBEA11

Electrician HB

30468381

HBEA06

Administration Officer BEMS HB

30475653

AO3

BEMS MB CAS

30488979

HBEA08

Wide Bay Hospital and Health Service - Building Engineering Maintenance (Level 2 - Maintenance Coordinator BU)

Maintenance Coordinator BU

30478665

OO7

Mechancial Tradesperson Fitter BU

30478674

HBEA08

Trade Support Officer BU

30478673

HBEA11

Trade Assistant BU

30467950

HBEA08

Tradesperson BU CAS

30473541

HBEA09

Plumber BU

30467948

HBEA06

Refrigeration Mechanic BU

30467946

HBEA07

Electrician BU

30467945

HBEA06

Electrician BU

30467945

HBEA06

Wide Bay Hospital and Health Service - CNC Clinical Products

CNC Cl inical Products Advisor BU

32009575

NRG7

Cl inical Products Officer

32052861

AO4

Wide Bay Hospital and Health Service – Finance Management Team

Executive Director - Finance & Performance

32021797

HES2

Director Management Accounting

32030113

DSO2

Financial Controller

32026229

DSO2

Director Info Svs & Performance Analystics

32054306

DSO2

Project Officer Analyst

32028956

AO7

Executive Assistant Finance Services

32029751

AO4

Wide Bay Hospital and Health Service – Management Accounting

Director Management Accounting

32030113

DSO2

Business Partner Finance

32030629

AO7

Business Advisor

32000694

AO5


32030629

AO7

Busines Advisor Rural

32010697

AO5


32030629

AO7

Business Advisor

32008929

AO5

Business Advisor

32000694

AO5


32030629

AO7

Business Advisor

32008929

AO5

Senior Business Analyst

32044593

AO7

Administration Officer Accounting BU

32029107

AO3

Wide Bay Hospital and Health Service – Financial Control

Financial Controller

32026229

DSO2

Manager Financial Account & Compliance

32025362

AO7

Revenue Manager

32007773

AO7

Wide Bay Hospital and Health Service – Financial Accounting and Compliance

Manager Financial Account & Compliance

32025362

AO7

Financial Accountant Finance Operations

30484139

AO6

Senior Finance Officer MB

30484653

AO5

Assistant Finance Officer Assets

32013374

AO4

Treasury Officer

32029753

AO5

Financial Acocuntant Finance Compliance

32029754

AO6

Wide Bay Hospital and Health Service – Revenue Services

Revenue Manager

32007773

AO7

Team Leader Bundaberg HHS Wide Services

32042494

AO5

Private Practice Coordinator BU

30475412

AO4

Snr Revenue Administration Officer BU

30484140

AO4

Patient Option Liaison Officer BU

30486255

AO4

Senior Revenue Officer BU

32009184

AO4

Revenue Billing Officer BU

32011800

AO3

Team Leader Fraser Coast HHS Wide Services

32042493

AO5

Accounts Receivable AO MB

30468279

AO4

Private Practice Coordinator MB

30468283

AO4

Patient Option Liaison Officer HB

30489943

AO4

Revenue Officer

32001214

AO3

Revenue Billing Officer HB

32009722

AO3

Patient Option Liaison Officer MB

32010650

AO4

Billing Officer MB

32011304

AO3

Wide Bay Hospital and Health Service – Funding Strategy and Performance

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Attachment 4

Positional Data for Key Impacted Work Areas

Business Unit Org Unit Id Org Unit Name Position Id Position Name Position Status Stream Classification Level Work Centre

Infrastructure Management Unit 72009828 WBHHS Infrastructure Management Division 30467944 Manager Building Engineering Maintenance PF DHSEA-Admin AO7 Bundaberg Base Hospital

Infrastructure Management Unit 70066710 WBHHS BEMS Bundaberg 30467945 Electrician BU PF Engine-QH HBEA06 Bundaberg Base Hospital

Infrastructure Management Unit 70066710 WBHHS BEMS Bundaberg 30467945 Electrician BU PF Engine-QH HBEA06 Bundaberg Base Hospital

Infrastructure Management Unit 70066710 WBHHS BEMS Bundaberg 30467946 Refrigeration Mechanic BU PF Engine-QH HBEA07 Bundaberg Base Hospital

Infrastructure Management Unit 70066710 WBHHS BEMS Bundaberg 30467948 Plumber BU PF BTA-QH-Plumber HBEA06 Bundaberg Base Hospital

Infrastructure Management Unit 70066710 WBHHS BEMS Bundaberg 30467950 Trade Assistant BU PF BTA-QH HBEA08 Bundaberg Base Hospital

Infrastructure Management Unit 72015625 WBHHS BEMS 30467951 Adminstration Officer BEMS BU PF DHSEA-Admin AO3 Bundaberg Base Hospital

Infrastructure Management Unit 70068010 WBHHS BEMS Fraser Coast 30468259 BEM Coordinator FC PF DHSEA-Oper OO7 Hervey Bay Hospital

Infrastructure Management Unit 72011089 BEMS Hervey Bay 30468297 Trade Assistant HB PF BTA-QH HBEA11 Hervey Bay Hospital

Infrastructure Management Unit 72011090 BEMS Maryborough 30468300 Plumber MB PF BTA-QH-Plumber HBEA06 Maryborough Hospital

Infrastructure Management Unit 72011090 BEMS Maryborough 30468301 Trade Assistant MB PF BTA-QH HBEA11 Maryborough Hospital

Infrastructure Management Unit 72011089 BEMS Hervey Bay 30468381 Electrician HB PF Engine-QH HBEA06 Hervey Bay Hospital

Infrastructure Management Unit 72011089 BEMS Hervey Bay 30468382 Trade Assistant HB PF BTA-QH HBEA11 Hervey Bay Hospital

Infrastructure Management Unit 70068010 WBHHS BEMS Fraser Coast 30473274 Maintenance Coordinator FC PF DHSEA-Oper OO7 Maryborough Hospital

Infrastructure Management Unit 70068010 WBHHS BEMS Fraser Coast 30473274 Maintenance Coordinator FC PF DHSEA-Oper OO7 Maryborough Hospital

Infrastructure Management Unit 72011090 BEMS Maryborough 30473348 Electrician MB PF Engine-QH HBEA06 Maryborough Hospital

Infrastructure Management Unit 70066710 WBHHS BEMS Bundaberg 30473541 Tradesperson BU CAS CA BTA-QH HBEA09 Bundaberg Base Hospital

Infrastructure Management Unit 72011090 BEMS Maryborough 30475417 Administration Officer BEMS MB PF DHSEA-Admin AO3 Maryborough Hospital




Infrastructure Management Unit 72011089 BEMS Hervey Bay 30475653 Administration Officer BEMS HB PF DHSEA-Admin AO3 Hervey Bay Hospital

Infrastructure Management Unit 72011089 BEMS Hervey Bay 30476274 Plumber HB PF BTA-QH-Plumber HBEA06 Hervey Bay Hospital

Infrastructure Management Unit 72015625 WBHHS BEMS 30478665 Maintenance Coordinator BU PF DHSEA-Oper OO7 Bundaberg Base Hospital

Infrastructure Management Unit 70066710 WBHHS BEMS Bundaberg 30478673 Trade Support Officer BU PF BTA-QH HBEA11 Bundaberg Base Hospital

Infrastructure Management Unit 70066710 WBHHS BEMS Bundaberg 30478674 Mechanical Tradesperson Fitter BU PF Engine-QH HBEA08 Bundaberg Base Hospital

Infrastructure Management Unit 72015627 WBHHS Asset Management 30480713 Asset Officer CLAMS BU PF DHSEA-Admin AO4 Bundaberg Base Hospital

Infrastructure Management Unit 72011090 BEMS Maryborough 30481785 Air Con Refrigeration Mechanic MB PF Engine-QH HBEA08 Maryborough Hospital

Infrastructure Management Unit 72011089 BEMS Hervey Bay 30488979 BEMS MB CAS CA Engine-QH Maryborough Hospital

Infrastructure Management Unit 72009828 WBHHS Infrastructure Management Division 30491401 Business Systems and Support Officer PF DHSEA-Admin AO4 Bundaberg Base Hospital

Infrastructure Management Unit 72009828 WBHHS Infrastructure Management Division 32009045 Project Officer HPID BU PF DHSEA-Admin AO4 Bundaberg Base Hospital

Infrastructure Management Unit 72009828 WBHHS Infrastructure Management Division 32009045 Project Officer HPID BU PF DHSEA-Admin AO4 Bundaberg Base Hospital

Infrastructure Management Unit 72009828 WBHHS Infrastructure Management Division 32009575 CNC Clinical Products Advisor BU PF Nse PubHsp-RN NRG7 Bundaberg Base Hospital

Infrastructure Management Unit 72009828 WBHHS Infrastructure Management Division 32009575 CNC Clinical Products Advisor BU PF Nse PubHsp-RN NRG7 Bundaberg Base Hospital

Infrastructure Management Unit 72015625 WBHHS BEMS 32014979 Maintenance Coordinator North Burnett PF DHSEA-Oper OO7 Bundaberg Base Hospital

Infrastructure Management Unit 72015627 WBHHS Asset Management 32019175 Asset Officer CLAMS HB PF DHSEA-Admin AO4 Maryborough Hospital

Infrastructure Management Unit 72009828 WBHHS Infrastructure Management Division 32019801 Senior Project Officer MB PF DHSEA-Admin AO6 Maryborough Hospital

Infrastructure Management Unit 72015625 WBHHS BEMS 32020805 Maintenance Planner BU PF DHSEA-Oper OO7 Bundaberg Base Hospital

Infrastructure Management Unit 72009828 WBHHS Infrastructure Management Division 32028996 Asset Manager PF DHSEA-Admin AO6 Bundaberg Base Hospital

Infrastructure Management Unit 72011090 BEMS Maryborough 32045645 Apprentice Plumber MB APP BTA-QH HBEAP1 Maryborough Hospital

Infrastructure Management Unit 72009828 WBHHS Infrastructure Management Division 32048098 Business Systems Manager PF DHSEA-Admin AO6 Bundaberg Base Hospital

Infrastructure Management Unit 72015625 WBHHS BEMS 32048774 Assistant BEMS Manager PF DHSEA-Admin AO6 Hervey Bay Hospital

Infrastructure Management Unit 72009828 WBHHS Infrastructure Management Division 32051493 Project Director PF DHSEA-Admin AO7 Hervey Bay Hospital

Infrastructure Management Unit 72009828 WBHHS Infrastructure Management Division 32052861 Clinical Products Officer PF DHSEA-Admin AO4 Bundaberg Base Hospital

Infrastructure Management Unit 70066711 Wide Bay Management 30498233 Director Infrastructure and Assets PF C-DSO-76hr DSO2 Maryborough Hospital

Infrastructure Management Unit 72011088 WBHHS CLAMS 32042682 Equipment Officer BU PF DHSEA-Oper OO2 Bundaberg Base Hospital

Infrastructure Management Unit 72018252 CLAMS Bundaberg 30485385 Operational Services Officer CLAMS BU PF DHSEA-Oper OO3 Bundaberg Base Hospital

Infrastructure Management Unit 72018251 CLAMS Hervey Bay 32007234 Equipment Officer HB PF DHSEA-Oper OO3 Hervey Bay Hospital

Infrastructure Management Unit 72018251 CLAMS Hervey Bay 32007234 Equipment Officer HB PF DHSEA-Oper OO3 Hervey Bay Hospital

Finance and Performance 72013924 Revenue Services HM 30468279 Accounts Receivable AO MB PF DHSEA-Admin AO4 Maryborough Hospital

Finance and Performance 72013924 Revenue Services HM 30468283 Private Practice Coordinator MB PF DHSEA-Admin AO4 Maryborough Hospital

Finance and Performance 72011108 Funding Activity 30473403 Senior Activity Data&Costing Officer Bu PF DHSEA-Admin AO6 Bundaberg Base Hospital

Finance and Performance 72006828 Funding & Performance 30473412 Manager Activity Data Costing MB PF DHSEA-Admin AO7 Maryborough Hospital

Finance and Performance 72013923 Revenue Services BU 30475412 Private Practice Coordinator BU PF DHSEA-Admin AO4 Bundaberg Base Hospital

Finance and Performance 72011108 Funding Activity 30477072 Data Analyst MB PF DHSEA-Admin AO5 Maryborough Hospital

Finance and Performance 72013923 Revenue Services BU 30484140 Snr Revenue Administration Officer BU PF DHSEA-Admin AO4 Bundaberg Base Hospital

Finance and Performance 72013923 Revenue Services BU 30484140 Snr Revenue Administration Officer BU PF DHSEA-Admin AO4 Bundaberg Base Hospital

Finance and Performance 72013923 Revenue Services BU 30486255 Patient Option Liaison Officer BU PP DHSEA-Admin AO4 Bundaberg Base Hospital

Finance and Performance 72011108 Funding Activity 30488596 Activity Data Costing Officer BU PF DHSEA-Admin AO6 Bundaberg Base Hospital

Finance and Performance 72013924 Revenue Services HM 30489943 Patient Option Liaison Officer HB PF DHSEA-Admin AO4 Hervey Bay Hospital

Finance and Performance 72006827 Management Accounting 32000694 Business Advisor PF DHSEA-Admin AO5 Bundaberg Base Hospital



Finance and Performance 72013924 Revenue Services HM 32001214 Revenue Officer PF DHSEA-Admin AO3 Hervey Bay Hospital

Finance and Performance 72013924 Revenue Services HM 32001214 Revenue Officer PF DHSEA-Admin AO3 Hervey Bay Hospital

Finance and Performance 72006751 WBHHS Finance and Performance Services 32005544 Manager Performance Analytics PF DHSEA-Admin AO8 Bundaberg Base Hospital

Finance and Performance 72006827 Management Accounting 32008929 Business Advisor PF DHSEA-Admin AO5 Hervey Bay Hospital

Finance and Performance 72006827 Management Accounting 32008929 Business Advisor PF DHSEA-Admin AO5 Hervey Bay Hospital

Finance and Performance 72013923 Revenue Services BU 32009184 Senior Revenue Officer BU PF DHSEA-Admin AO4 Bundaberg Base Hospital

Finance and Performance 72013924 Revenue Services HM 32009722 Revenue Billing Officer HB PF DHSEA-Admin AO3 Hervey Bay Hospital

72013924 Revenue Services HM 32009722 Revenue Billing Officer HB PF DHSEA-Admin AO3 Hervey Bay Hospital

Finance and Performance 72013924 Revenue Services HM 32010650 Patient Option Liaison Officer MB PP DHSEA-Admin AO4 Maryborough Hospital

Finance and Performance 72006827 Management Accounting 32010697 Business Advisor Rural PF DHSEA-Admin AO5 Gayndah Hospital

Finance and Performance 72013924 Revenue Services HM 32011304 Billing Officer MB PP DHSEA-Admin AO3 Maryborough Hospital

Finance and Performance 72016887 Costing Officers BU 32011642 ABF and Clinical Costing Officer PF DHSEA-Admin AO5 Bundaberg Base Hospital

Finance and Performance 72013923 Revenue Services BU 32011800 Revenue Billing Officer BU PF DHSEA-Admin AO3 Bundaberg Base Hospital




Finance and Performance 72006751 WBHHS Finance and Performance Services 32026229 Financial Controller PF C-DSO-76hr DSO2 Hervey Bay Hospital

Finance and Performance 72006751 WBHHS Finance and Performance Services 32028956 Project Officer Analyst PF DHSEA-Admin AO7 Hervey Bay Hospital

Finance and Performance 72006827 Management Accounting 32029107 Administration Officer Accounting BU PF DHSEA-Admin AO3 Bundaberg Base Hospital

Finance and Performance 72006751 WBHHS Finance and Performance Services 32029751 Executive Assistant Finance Services PF DHSEA-Admin AO4 Hervey Bay Hospital

Finance and Performance 72006751 WBHHS Finance and Performance Services 32030113 Director Management Accounting PF C-DSO-76hr DSO2 Hervey Bay Hospital

Finance and Performance 72006827 Management Accounting 32030629 Business Partner Finance PF DHSEA-Admin AO7 Hervey Bay Hospital




Finance and Performance 72006827 Management Accounting 32044593 Senior Business Analyst PF DHSEA-Admin AO7 Hervey Bay Hospital

Finance and Performance 72006828 Funding & Performance 32046031 Funding Strategy Officer PF DHSEA-Admin AO6 Bundaberg Base Hospital

Finance and Performance 72006828 Funding & Performance 32046031 Funding Strategy Officer PF DHSEA-Admin AO6 Bundaberg Base Hospital

Finance and Performance 72018399 ICT Info Mngt Performance & Analytics 32054163 Manager ICT Application Dev&Supp PF DHSEA-Admin AO7 Bundaberg Base Hospital

Finance and Performance 72011107 Financial Accounting 30484139 Financial Accountant Finance Operations PF DHSEA-Admin AO6 Bundaberg Base Hospital

Finance and Performance 72011107 Financial Accounting 30484653 Senior Finance Officer MB PF DHSEA-Admin AO5 Maryborough Hospital

Finance and Performance 72006826 Financial Accounting & Compliance 32007773 Revenue Manager PF DHSEA-Admin AO7 Bundaberg Base Hospital

Finance and Performance 72006826 Financial Accounting & Compliance 32007773 Revenue Manager PF DHSEA-Admin AO7 Bundaberg Base Hospital

Finance and Performance 72011107 Financial Accounting 32013374 Assistant Finance Officer Assets PF DHSEA-Admin AO4 Bundaberg Base Hospital

Finance and Performance 72006826 Financial Accounting & Compliance 32025362 Manager Financial Account & Compliance PF DHSEA-Admin AO7 Bundaberg Base Hospital

Finance and Performance 72011107 Financial Accounting 32029753 Treasury Officer PF DHSEA-Admin AO5 Bundaberg Base Hospital

Finance and Performance 72011107 Financial Accounting 32029754 Financial Accountant Finance Compliance PF DHSEA-Admin AO6 Bundaberg Base Hospital

Finance and Performance 70066711 WBHHS Finance and Performance Services 32021797 Executive Director Finance & Performance PF C-HES-76hr HES2 Bundaberg Base Hospital

Finance and Performance 72002101 Revenue Services BU 32042494 Team Leader Bundaberg HHS Wide Services PF DHSEA-Admin AO5 Bundaberg Base Hospital

Finance and Performance 72002101 Revenue Services HM 32042493 Team Leader Fraser Coa HHS Wide Services PF DHSEA-Admin AO5 Maryborough Hospital

Finance and Performance 72006751 WBHHS Finance and Performance Services 32054306 Director Info Svs&Performance Analytics PF C-DSO-76hr DSO2 Bundaberg Base Hospital

Finance and Performance 72006825 Information Services 32025363 Technical Consultant Applications PF DHSEA-Admin AO6 Hervey Bay Hospital

Finance and Performance 72006825 Information Services 30492398 Coordinator Ehealth Programs HM PF DHSEA-Admin AO5 Hervey Bay Hospital

Finance and Performance 72006825 Information Services 30486069 Business Practice Improvement Officer PF DHSEA-Admin AO4 Bundaberg Base Hospital

Finance and Performance 72006825 Information Services 30486069 Business Practice Improvement Officer PF DHSEA-Admin AO4 Bundaberg Base Hospital

[Info Sheet Title]. Page 1

Attachment 5

Role Mapping


Role Mapping Definitions The below definitions are provided to support understanding of the attached role mapping

documents.

Role Mapping

Role mapping is the process of working out how the current functions and business processes staff perform as part of

their role will align to the functions and business processes in the S/4HANA system.

Importance of Role Mapping

Role mapping is important as it will ensure all roles and their associated functions are captured.

This is then mapped against the roles and functions in S/4HANA to ensure that staff will be provided with the right

S/4HANA system access and training to perform their role in the system.

Functional Area

A functional area refers to the grouping of people according to the activities they perform in relation to the S/4HANA

functional modules. For example, within the Accounts Receivable functional area, people may perform activities such

as year end processing or raising of invoices.

Business Role Profile

Business role profiles are used to identify a group of activities a person might perform in the S/4HANA system and

therefore, determine the system access they will require in order to perform such activities. A person may align to one

or more of these business profiles, as they might perform a number of different activities.

Additional Information / FAQs

How were my business role profiles assigned to me?

Business role profiles were assigned as part of ‘role mapping’ activities which consisted of the following activities:

1. The Transition Leads were provided with:

a. an overview of each role profile within the business role profile matrix.

b. information containing employee HR details (e.g. name, email, position ID/description, organisational

unit, etc).

2. With this information, the Transition Leads were asked to consult with their functional leads who provided

information about the activities that each person in their team performed day-to-day.

Transition Leads completed this activity with assistance from subject matter experts (SMEs) within the

business, Line Managers, and other key people who had a strong understanding of the activities performed

within the business.

3. Based on responses to these questions, people were assigned the relevant business role profile(s).

4. Role mapping was validated at several defined intervals and updated as per business feedback.


Why do I have multiple business roles?

It is not uncommon to hold multiple business roles within the S/4HANA system if you perform activities across multiple

functional areas.

For example, you may have been allocated the business role profiles of ‘Requisitoner’ under Operational Procurement

because you will be creating purchase requisitions in the system, and ‘Receipting / Bank Management’ under

Accounts Receivable because you will also be processing customer receipts or reconciling bank statements.

What do I do if I think the business role profiles I’m mapped to are incorrect?

The program worked in partnership with every HHS/DoH to complete a role mapping activity to ensure staff will be

supported by and have access to the most appropriate S/4HANA training in the lead up to go-live.

Role mapping data was captured from available HR details at a point in time and the program anticipated some errors

would be found.

This is not negative – in fact it is positive as it provides you with an opportunity to work with your manager to make

sure your training needs are correctly identified.

If you believe that your role mapping is incorrect, you are encouraged to work with your Line Manager during the

three-week Business Case consultation period to validate your role mapping data to make sure you are identified for

the correct and relevant S/4HANA training opportunities.

We appreciate the input of staff in this important activity.

Entity Employee ID Functional Area S4/HANA Business Role Profile

Wide Bay 209 Asset Management Employee

Wide Bay 209 Inventory Management IM - Goods Receiver

Wide Bay 209 Inventory Management Imprest Officer / Ward Stores Replenisher


Wide Bay 1601 Operational Procurement OP - Approver / Financial Delegate









Wide Bay 4585 Operational Procurement OP - Goods Receiver

Wide Bay 4585 Operational Procurement Requisitioner

Wide Bay 4585 Project Systems & Investment Management Project Manager

Wide Bay 4585 Real Estate Property Manager

Wide Bay 4585 Real Estate Purchasing Officer - Equipment

Wide Bay 4585 Real Estate Real Estate Officer

Wide Bay 4585 Real Estate Real Estate Reporting







Wide Bay 6373 Inventory Management Supply Coordinator






















































Wide Bay 26577 Accounts Receivable Invoicing / Debt Recovery



Wide Bay 26876 Management Accounting Budgeting

Wide Bay 26876 Management Accounting MA - Management Accountant






































Wide Bay 43390 General Ledger Finance Reporting Officer














Wide Bay 43583 Management Accounting Funding / Commercial Manager / Contract Management
















































Wide Bay 43817 Operational Procurement Master Data Officer


Wide Bay 43817 Real Estate RE - Asset Officer

Wide Bay 43817 Real Estate RE - Management Accountant



















Wide Bay 43973 Asset Management Maintenance Technician




Wide Bay 43973 Project Systems & Investment Management Capital Investment Finance Officer Individual HHS

Wide Bay 43973 Project Systems & Investment Management Project Finance Officer




















Wide Bay 44021 Asset Accounting Asset Requestor








Wide Bay 44027 Asset Accounting Asset Management (BEMS / BTS)


Wide Bay 44027 Asset Management AM - Master Data Steward


Wide Bay 44027 Asset Management Maintenance Planner




Wide Bay 44027 Project Systems & Investment Management Capital Investment Finance Officer Individual HHS

Wide Bay 44027 Project Systems & Investment Management Project Finance Officer


Wide Bay 44027 Real Estate Purchasing Officer - Equipment



















Wide Bay 45146 Inventory Management Warehouse Manager





















Wide Bay 45176 Asset Accounting AA - Asset Officer

Wide Bay 45176 Asset Accounting Asset Accountant




Wide Bay 45176 General Ledger Finance Officer / Assistant Finance Officer (post)

Wide Bay 45176 General Ledger Senior / Principal Finance Officer, Financial Accountant

Wide Bay 45176 General Ledger Senior / Principal Finance Officer, Financial Accountant (inter-entity)



Wide Bay 45176 Management Accounting Management Accountant - Finance



































Wide Bay 45255 Accounts Receivable AR Manager / Supervisor


Wide Bay 45255 Accounts Receivable Receipting / Bank Management






















































Wide Bay 46628 Asset Accounting AA - Asset Officer














Wide Bay 46999 Management Accounting Forecasting / Business Manager














Wide Bay 51077 Accounts Payable Invoice Approver











































Wide Bay 101870 Inventory Management Warehouse / Store Person















































Wide Bay 161259 Operational Procurement OP - Purchaser








Wide Bay 162630 Accounts Payable Coder






Wide Bay 201133 Operational Procurement Purchasing Manager








































































Wide Bay 275476 Operational Procurement Purchasing Manager





























Wide Bay 277847 General Ledger Finance Team Lead / Finance Manager / Finance Director / CFO




































































Wide Bay 324393 Real Estate Property Finance Delegate










































































Wide Bay 364871 General Ledger Internal Audit






























































Wide Bay 372595 Accounts Payable Coder



1

Attachment 6

Escalation Process and Contact List

WBHHS_BC4C_Escalation Process 1

Consultation and Feedback

Wide Bay Hospital and Health Service recognises that the transition from FAMMIS to the new S/4 HANA

will result in some process and system changes and we want to ensure our staff are supported through

this process.

We encourage any of our team who have questions or concerns about the impact of the system change

to raise these. We will work with the FSR Program to provide responses.

Staff forums will be facilitated by Wide Bay HHS FSR Transition team, and these are open to all staff to

ask questions, provide information or raise concerns about the implementation of S/4 HANA. Details of

staff forums will be released through corporate communication channels.

Consultation on the financial system renewal transition and the information presented in this business

case for change commences 4th March with feedback to be provided by 22nd March 2019.

Staff can also provide feedback and communicate concerns or questions relating to the financial system

renewal and transition from FAMMIS to S/4HANA through any of the following methods:

Via your line manager

FSR Transition Team

Email: WBHHS-FSR [email protected]

Telephone: 07 4150 2108

Director Employment Relations, Recruitment and Workforce

Email: [email protected]

Telephone: 07 4150 2831

Via union delegates or officials (refer to the attachment Contact List for contact details).

Through the Health Service Consultative Forum or the local consultative forums (monthly

meetings).

To the FSR Program: [email protected]

mailto:WBHHS-FSR%[email protected]

mailto:[email protected]


WBHHS_BC4C Escalation Process 2

Support for staff

Wide Bay HHS is committed to the safety and well-being of all staff. It is recognised and understood that

the financial system upgrade may impact staff in different ways and this can present challenges,

questions and concerns.

In addition to internal support, free and confidential support is available at any time for all staff through

the Employee Assistance Program provider Converge, contactable by phone on 1300 687 327.

Contact / Title Name Email Phone Number

Business Contacts

Chief Finance Officer (or equivalent)

Scott McConnel [email protected] 07 4150 2284

Executive Director, Workforce

Peter Heinz [email protected] 07 4150 2028

HR Department

Marie-Gaye Harvey

Director Employment Relations,

[email protected]

07 4150 2831

Wide Bay Hospital and Health Service - Escalation Process

Level 1

Level 2

Level 3

Level 4

Level 5

Local Line Manager Local Transition LeadFSR Implementation

Manager

Local Human Resources

DepartmentLocal Union Officials

FSR Change Lead

Deputy Director General / Director General

HHS CFO / CE

Additional SupportEmployee Assistance Programs

(EAP)

Case / Change Managers

FSR Program Director




WBHHS_BC4C Escalation Process 3

Recruitment & Workforce

Implementation Manager

Daniel Bartlett [email protected] 0405 118 979

Transition Lead Craig Pettett [email protected] 07 4150 2108

Union Contacts

Local Consultative Forum

N/A

Together Union Allison Finley-Bissett

[email protected]

0417 608 387

Australian Workers’ Union (AWU)

Tony Beers

[email protected] 0409 065 144

Queensland Nurses’ & Midwives’ Union

Linda Fuller [email protected]

[email protected]

07 4199 6101

Australian Salaried Medical Officers’ Federation Queensland (ASMOFQ)

AMAQ

John Cosgrove

[email protected] 07 3872 2228

Australian Manufacturing Workers’ Union (AMWU)

Ricky Luke [email protected] 1300 732 698

Electrical Trades Union (ETU)

Daniel Bessell [email protected] 0437 184 315

(07) 5341 8953

Plumbers’ Union Queensland

Jim White [email protected]

0448 880 720

Construction, Forestry, Maritime, Mining and Energy Union (CFMEU)

John Tucker [email protected]

07 3231 4600

United Voice Cheryle Mills [email protected] 0437 543 614

Support Services

Employee Assistance Service (EAS)

Converge International

None Displayed 1300 687 327













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