Why$CompTIA Cerﬁcaons?€¦ · • share best practices and find engaging and relevant content...

Why CompTIA Cer.fica.ons? A Look inside

Dr. James Stanger CompTIA

Dr. Jean Andrews Cengage Learning

©2015 CompTIA Proper6es, LLC. All Rights Reserved. | CompTIA.org

CompTIA Product Management team

Patrick Lane [email protected]

CompTIA Healthcare IT Tech CompTIA Security+ CASP CompTIA Server+

Tazneen Kasem [email protected] CompTIA Network+ CompTIA CTT+ CompTIA Mobility+ CompTIA Project+

James Stanger Senior Director, Product Development [email protected]

Teresa Sears [email protected] CompTIA A+ CompTIA CDIA+ CompTIA Cloud+ CompTIA Linux+ Powered by LPI CompTIA IT Fundamentals

Let’s take a look inside the candidate’s journey

4

Copyright (c) 2015 CompTIA Proper6es, LLC. All Rights Reserved. | CompTIA.org

GeGng started on the journey

5

§  Where is the path?

§  Ups and downs – and some6mes, no real path at all

§  Some6mes, just geMng going down the right path can be difficult

A little story . . .


The candidate’s journey . . .

Candidate starts learning, based on our standards and job roles

Candidate perceives the need to pursue a credential or CE standard based on job roles NEED FOR

VALIDATED SKILLS

TRAINING / KNOWLEDGE ACQUISITION

CERTIFICATION

INITIAL EXPERIENCE

EMPLOYMENT CompTIA Web site / Info sites

CAPP partners / DIY Training / Experience

Apprenticeships . . . The CompTIA AskIT App

Additional experience that validates the cert

Continuing Education

Candidate passes the assessment

Experienced individual is employed, and then engages and advocates

Individual requires valida6on of cer6fica6on

So, how does cer.fica.on really do for the candidate?

7


What does cer.fica.on do for you?

8

§  Latest technology

§  Most current product

§  Coolest “hack”

§  Latest best prac6ce

§  Job skills

§  Job role

§  Career

It’s a question of “lenses”

© 2015 CompTIA Proper6es, LLC

Network+ and job roles

9

Related job role (JTA) Descrip.on from Indeed.com and Dice.com

Network Field Technician/Engineer

Design SMB network infrastructures, troubleshoot devices, upgrade network equipment, configure network equipment and wireless devices, cabling

Help Desk Technician Solve problems by troubleshoo6ng, provide excellence in customer support, manage support ac6vi6es, interact with customers, support wireless and employee mobile devices (i.e., bring your own device [BYOD] to work), follow policies and procedures

Network Support Specialist

Installs, maintains, and supports network equipment, LAN and WAN installa6ons and configura6on, performs rou6ne maintenance of network opera6ons, documents and reports LAN/WAN related issues, network device prepara6on and configura6on, maintenance of security groups in directory services

Network Administrator Configures network devices, designs network infrastructures, monitors network performance, configures cloud and virtualiza6on solu6ons, interconnects SCADA systems, troubleshoots network performance issues

Network Analyst Maps the network, monitors network performance, iden6fies vulnerabili6es and boelenecks, threat and analysis, trends, network design recommenda6ons

IT Consultant Works in partnership with clients, advises how to meet business objec6ves or overcome problems using informa6on technology, involved in resolving company network and security problems


Security+ and job roles

10

Related job role (JTA) Descrip.ons from Dice.com

Security Specialist Requires an understanding of ac6ve directory structure and groups, role based security, and knowledge of various OS system environments (Windows, Linux)

Security Administrator Responsible for the installa6on, configura6on, maintenance and support of the client's security, network, server and hos6ng environment

Security Consultant

Requires knowledge of security risk assessment/analysis, encryp6on, vulnerability scanning/penetra6on tes6ng, Intrusion Detec6on Systems (IDS) and Intrusion Preven6on Systems (IPS)

Network Administrator

Knowledge of computer LAN systems, network protocols (TCP/IP, EIGRP, BGP, MPLS, etc.), network and device security, bridging, networking monitoring systems, load balancers, routers, and network troubleshoo6ng

Informa6on Assurance (IA) Technician or Manager

Experience with Microsoi Windows OS, ac6ve directory, remote desktop, hardware/soiware troubleshoo6ng, basic network troubleshoo6ng (TCP IP), maintaining and suppor6ng client’s security.


Server+ and job roles

11

Related job role (JTA) Descrip.ons from Dice.com

Server Support Technician

Install and maintain servers, network infrastructure and client solu6ons in a data center. Work with a team of system and network administrators suppor6ng a large and growing hos6ng network.

Server Administrator

Support the opera6on of servers on a network. Analyze, diagnose, troubleshoot, and resolve server hardware and soiware problems. Troubleshoot server configura6on errors and hardware performance issues.

IT / Server Technician Standard rack-‐n-‐stack server work. Install new servers. Help maintain server and storage devices.

Storage Administrator

Design, implementa6on, administra6on, maintenance, and performance of SAN and NAS storage environments. Troubleshoo6ng, change management coordina6on, site performance analysis and capacity planning & monitoring.

Storage Server / Systems Administrator Management and opera6ons of a storage environments.


Mobility+ and job roles

12

Related job role (JTA) Descrip.ons from Indeed.com

Mobile Device Management Administrator

This role is responsible for the overall opera6ons and administra6on of the Mobile Device infrastructure and its associated security components. This role will keep an eye on technology in the mobile space used to define future state.

Mobility and Remote Access Specialist

Provide system support by working in close collabora6on with vendors for remote access connec6vity. Configure users’ mobile device for mobile applica6ons. Iden6fy remote access and mobility related problems and assist in finding a solu6on

Network Administrator/Help Desk Provides helpdesk services for desktops/laptops and mobile devices. Configures network devices including mobile, design network infrastructure, monitor network performance and knowledge of cloud and virtualiza6on

Mobile Architect Assist with of mobile device strategy, architecture, design, build, configura6on and opera6onal support globally for mobile devices. This roll supports new technology opera6onal processes in global mobility ini6a6ves.

Enterprise Mobility Solu6ons Architect

Involved in formula6on, planning, and execu6on of a mobility solu6ons and delivery of a mobile app. Knowledge of current state of mobile technology and mobile best prac6ces throughout a variety of industries.

Network Analyst Mapping the network, Monitoring network performance, Iden6fy vulnerabili6es and boelenecks, Threat and analysis, trends, etc. Network design recommenda6ons


Cloud+ and job roles

13

Related job role (JTA) Descrip.ons from Indeed.com

Sr. systems engineer

Manage cloud infrastructure. Includes monitoring usage and determining addi6onal services as necessary. Responsible for proper bandwidth alloca6on, as well as configuring and monitoring of essen6al devices. Knowledge of plamorm and soiware as a service, as well as configura6on of routers, firewalls, IPS / IDS, switches, wireless solu6ons and VOIP throughout the organiza6on’s global network.

Network engineer – cloud Design cloud network provisioning services and storage solu6ons. Includes security solu6ons, including VLAN maintenance, firewall, and port alloca6on. Also includes network monitoring and troubleshoo6ng.

Cloud network architect

Develop overall network technology strategy for both cloud and non-‐cloud based topologies. Seek opportuni6es to leverage development and technology efforts across the business and allocates financial and human resources to ensure ini6a6ves are supported. Consult and help deliver soiware defined networking (SDN) infrastructure improvements.

Network administrator

Design, install, administer, and op6mize company servers and storage systems. Plan, develop, install, configure and maintain network hardware, soiware and communica6ons links. Ensure the secure opera6on of in-‐house computer systems, servers, and network connec6ons.


Linux+ and job roles

14

Job role Descrip.ons from Indeed.com

Systems administrator Configure Linux systems to support file sharing, databases, and e-‐commerce solu6ons. Includes configuring services, DNS, IPv6, DHCP, and enabling storage solu6ons.

Web systems administrator Manage DevOps infrastructure, including Apache, Linux and Web services. Work with programmers to quickly establish infrastructure mapped to business needs.

Virtualiza6on/ Linux and Windows administrator

Create and maintain virtual servers, as well as secure systems against intrusion. Create virtualized environments to ensure business con6nuity. Includes virtualizing Windows and Linux systems.

Intrusion detec6on technician / analyst / consultant

Enable intrusion detec6on and honeypot systems, including the Snort IDS. Use logging systems and signature databases to enable scanning of network systems.

Penetra6on tester Support Informa6on Technology Services programs which include risk management, compliance management, audits and assessments, client inquiries, and security awareness. Assist in analysis of technology and opera6onal risks to the enterprise.

Linux developer / Mobile app developer / Applica6on engineer

In addi6on to developing soiware solu6ons, the ideal candidate will have a thorough understanding of Linux plamorms, including how to navigate the command line.

Storage engineer Implement SAN and NAS-‐based solu6ons on open source and Linux plamorms.

Hadoop administrator Implement technology to create heat maps, and use MapReduce using Hadoop on Linux.


Instructor Product Overview Videos

15

§  Designed to give instructors insights into our cer.fica.ons

–  You first need to log in to the partner site

–  The A+ video will be available by the end of October

Security+ http://partners.comptia.org/delivery/prc/security.aspx Network+ http://partners.comptia.org/delivery/prc/network.aspx Server+ http://partners.comptia.org/delivery/prc/server.aspx Mobility+ http://partners.comptia.org/delivery/prc/mobility.aspx

Updated products

16


Server+ Refresh

17

•  Beta exam was in Mar-Apr

•  New exam launched July 31

•  audience targeted by Storage+ (which retires in January, 2016)

•  Unlike Storage+, the new Server+ certification focuses on broader job roles that are more numerous and in-demand


Linux+, Powered by LPI Update

18

•  Updated in March: LX0-103 and LX0-104 exams replace LX0-101 and LX0-102

•  LX0-101 and LX0-102 retired in August


Cloud+ and Mobility+

19

•  Both are entering their 3rd year

•  We’ll be looking to “tweak” them in 2016


Project+ Update

20

•  Growth overall is excellent

•  Looking to refresh it next year

•  Strong in the academic space and growing in corporate market

•  Recruiting advisory committee members


Proposed cer.fica.ons and updates

21

§  CompTIA Security Analyst –  The oncologist / “team captain”

analogy –  An6cipated domains

1.  Team coordina6on 2.  Data analysis 3.  Penetra6on tes6ng 4.  Incident response 5.  Risk management

–  Exam format – performance-‐based

§  Con.nuing Educa.on –  Significant simplifica6on complete –  Further changes – quite extensive

IT Fundamentals

22


IT Fundamentals – it’s back!

23

IT Fundamentals (FC0-U51)

IT Literacy

24%

21%

Security Software Hardware Networking

21%

18% 16%

Copyright (c) 2014 CompTIA Proper6es, LLC. All Rights Reserved. | CompTIA.org 24

IT Fundamentals – The Anywhere Proctored Program

Bulk purchase ideal for organiza6ons buying on behalf of students

Exams delivered at your facility via IBT technology – you are the proctor!

Buyer to supply exam proctors

Par6cipa6on in CompTIA Anywhere Proctored program is required

CertMaster

25


New products

Exis.ng products –  A+ 220-‐801 –  A+ 220-‐802 –  Network+ N10-‐006 –  Security+ SY0-‐401

Updated products –  A+ 220-‐901 – forthcoming, early Q1 2016 –  A+ 220-‐902 – forthcoming, early Q1 2016

Customers –  21,000 customers worldwide –  Academic uptake quite solid

26

Platform update More useful dashboard

Q3 – enhanced reporting

Q4 – more powerful learning analytics


New CertMaster repor.ng dashboard

27

Visually appealing

More useful info

Dynamic data


Key findings from paying customers: Research survey

§  81% of survey respondents that reported using CertMaster to prepare for an exam, reported passing their CompTIA exam.

§  46% used CertMaster in conjunc.on with other prepara.on methods. most popular other method is a book or eBook (75%).

§  83% of IT professionals are happy (excellent or good) with their overall experience and Interna6onal customers are more sa6sfied 89%

§  71% have retained more informa.on than other study methods.

§  82% are likely to consider using CertMaster in the future.

Note: From 2015 CompTIA Research Study with ~1000 respondents from a pool of purchasing CertMaster users. All results are self-‐reported by CertMaster users. We are making a nice infographic of this data.

28

The CompTIA Instructor Network (CIN)

29

Mission

The CompTIA Instructor Network (CIN) is a worldwide community for instructors who provide CompTIA cer6fica6on training. CIN provides a dynamic and meaningful way for new and exis6ng CompTIA cer6fica6on instructors to communicate and collaborate with each other and CompTIA. By providing support, training and resources through the LinkedIn and Box plamorms, this network will enable instructors to offer excellent learning solu6ons to test candidates and strengthen the IT sector by employing more proficient cer6fied individuals.

30

CIN is developed and designed so instructors can: •  join and participate easily •  find what they need quickly and effortlessly •  share best practices and find engaging and relevant content

Launched October 14th, 2015!


Why join the network?

As an instructor, you understand the vital role you play in preparing your students to thrive in their careers.

The technical preparation you deliver, along with industry-recognized CompTIA certifications, provides your students the foundation they need for a successful career in IT.

Share best practices and resources with each other

Receive free training and tools from CompTIA to enrich your training

Access resources for students to understand the value of being certified

Communicate and collaborate with CompTIA staff and other instructors


How do you join?

https://www.linkedin.com/grps/CompTIA-Instructor-Network-8350296/about?

www.comptia.org/CIN

https://app.box.com/Instructor-Resources


Forums

Other Posts: •  Welcome New Members! Please introduce yourself •  Upcoming Webinars •  New resources added this week

Dan Neville Zeshan Sattar

Claude Williams

Tazneen Kasem

Cafe Michael Schmitz

Share your technological frustrations!

Andrew Smith


Deep Dive series

Deep Dive: A Look Inside the A+ 900 Series

Objec.ves Every Wednesday at 4

pm central

Join a Free Webinar Series A weekly webinar series that

goes beyond the surface to look deeper at CompTIA certifications.

In the first of these mul6part webinars we go inside the new A+ 900 Series exams looking at the changes and new objec6ves for the cer6fica6on. Each week new objec6ves will be addressed and par6cipants have the ability to receive informa6on and ask ques6ons about exam topics before anyone else. This is the 6me to get a head start on preparing for the new A+ 900 series cer6fica6on exam.


Instructor Spotlight series

Join a Free Webinar Series

Instructor Spotlight!

Every 2nd Tuesday at 12 noon central

Instructor Spotlight is a monthly webinar series that highlights a different instructor as they share insights into their classroom methodologies and instructional strategies.

There are great instructors out there doing great things preparing students to sit for CompTIA cer6fica6ons and be successful in careers! Each month we will introduce you to one of these extraordinary instructors where you will hear first-‐hand as they share insights into their classroom methodologies and instruc6onal strategies. Come meet these inspiring individuals discuss best prac6ces as well as ask ques6ons to implement proven strategies in your training program. This series is free to CompTIA Instructor Network members!


The Pulse!

CompTIA’s The Pulse!

Every 4th Thursday of the month at 10:30am central

Join a Free Webinar Series

Instructor Spotlight The IT industry is ever changing! CompTIA’s The Pulse is the webinar series to help you stay up to date with what is going on in our industry. This monthly webinar will feature IT experts discussing current issues, trends and best prac6ces that will help instructors stay up to date and provide useful resources to use in the classroom. Par6cipants are welcome to ask ques6ons and make connec6ons with top industry professionals. Come join the discussion as we take the pulse of our industry! This series is free to CompTIA Instructor Network members! October Kick off featuring James Stanger, Patrick Lane and Stephen Schneiter discussing Cybersecurity.

A monthly webinar series that features IT experts discussing current issues, trends and best practices.


PuGng CIN to work

•  Product rollouts (Next Deep Dives: A+ and Server+)

•  ITF e-‐book distribu6on

•  “Live Labs / Prac6cal labs” trial run for Security+: Gathering informa6on from instructors about the usefulness of hands-‐on labs. Perfect for Cybersecurity month!

•  Ability to morph the CTT+ exam(s) much more quickly, because we have direct access to the relevant SMEs

•  Feedback on learning objec6ves and content for “World of IT”

A+ -‐ the 901 series

38


Job roles and A+ 1.  Help Desk Analyst 2.  Help Desk Technician 3.  Technical Support Specialist 4.  Geek Squad Agent 5.  Technical Support Engineer 6.  Desktop Support Technician 7.  Informa6on Technology Technician 8.  Help Desk Specialist 9.  PC Technician 10.  Help Desk Support 11.  Desktop Support 12.  Applica6ons Analyst 13.  Technical Support Analyst 14.  Desktop Support Analyst 15.  Technical Support Representa6ve 16.  Computer Technician 17.  Help Desk 18.  Desktop Technician 19.  Informa6on Technology Support Specialist 20.  Applica6ons Engineer

Burning Glass Technologies Labor Insights, Jan-‐Jun 2015

Top 20 6tles for computer support

job pos6ngs

“What is the job role?”

“Are you teaching to the job role?”


What do help desk / tech support folks need to know?

5% 5% 5%

7% 7%

10% 11% 12%

16% 22%

0% 5% 10% 15% 20% 25%

Permissions / Directory services Cloud technologies Ticke6ng systems

Repair Mobility

Migra6ng data / informa6on Security

PC configura6on App / applica6on management

Troubleshoo6ng

This is the question that the industry asks itself repeatedly.


Essen.al help desk / tech support skills

§  Mul6ple plamorms / systems / computers 6ed to one user –  PC / notebook –  Mobile phone / tablet / wearable tech

§  More opera6ng systems –  Windows –  Mac OS / IoS –  Linux / Android

§  Authen6ca6on

§  Cloud-‐based systems and virtualiza6on

§  Emphasis on users accessing data, rather than a machine

31% Authen6ca6on / Directory issues

53% Troubleshoo6ng access to data

14% PC /

Notebook repair


Networking and the help desk

§  Why is networking such a large component in A+?

§  Is it a ques6on of scope creep?

§  Is it “crui?” –  Stuff that has built up over 6me –  “Waxy yellow buildup” –  Happens with mature

products – from soiware to certs –  What are we seeing, here?

§  A change in the job role!

No longer supporting the device . . . It’s now about the user and their ability to connect to data on multiple devices


Percep.ons on A+, and an “iconic” story


Percep.ons on A+, and an “iconic” story (cont’d)


The help desk and company security

§  Security is not simply lei to the security professionals, or to those in the server room, the data center or the cloud

§  Lines of defense – and response – include:

–  The end user (cyber security training)

–  The help desk / service desk –  Server, router, and

datacenter technicians –  Security professionals


Targeted technologies and the help desk

62%

22%

10% 4% 2%

Weak Passwords

Missing Patches

Web Management Console File Upload

Social Engineering

No6ce the most oien-‐aeached technologies – where can someone at the help desk / service desk help?


Which opera.ng system?

Many 6mes, we are asked “Which opera6ng system will the next A+ exam discuss?

§  The answer? All of them. –  Focus on the job role! –  What opera6ng systems does your

company use?

It’s vital to understand that we focus on the tech knowledge important to the industry. Teach the job role.

It would be far easier to simply always have the latest and greatest operating system. The problem is, that would mean that A+ would no longer reflect what is happening in the industry.


The takeaway?

§  If you have the words “PC” or “repair” in your A+ course descrip6on . . . you may want to reconsider your descrip6on if at all possible.

§  Building equipment s6ll necessary, of course, but A+ has morphed.


Well, it’s s9ll not Oxford, Cambridge, or TU Dresden . . .


There’s a greater variety of devices to support

50

220-‐901 Hardware 34% Networking 21% Mobile Devices 17% Hardware & Network Troubleshoo6ng 25%

220-‐902 Windows Opera6ng Systems 29% Other Opera.ng Systems and Technologies 12% Security 22% Soiware Troubleshoo6ng 24% Opera6onal Procedures 13%


Security is not just for the Security Administrator

51


220-‐902 Windows Opera6ng Systems 29% Other Opera6ng Systems and Technologies 12% Security 22% Soiware Troubleshoo6ng 24% Opera6onal Procedures 13%


Infrastructure is increasingly complex

52


220-‐902 Windows Opera6ng Systems 29% Other Opera.ng Systems and Technologies 12% Security 22% Soiware Troubleshoo6ng 24% Opera6onal Procedures 13%


Consumers set expecta.ons for problem resolu.on

53

220-‐901 Hardware 34% Networking 21% Mobile Devices 17% Hardware & Network Troubleshoo.ng 25%

220-‐902 Windows Opera6ng Systems 29% Other Opera6ng Systems and Technologies 12% Security 22% Somware Troubleshoo.ng 24% Opera6onal Procedures 13%


New tech and A+

§  Mobile Device Management: Understanding BYOD and suppor6ng and securing devices, data and the connec6ons that link them together.

§  A+ opens the door to understanding how future tech works. –  Crea6ve use of technologies:

§  Mobile device sensors, small and large storage, wired and wireless transmission standards.

§  These three elements are, in many ways, the IoT “holy trinity.”

–  Learn to support and deploy mobile technologies, including innova6ons that can be used for the Internet of Things (IoT).


The Fine Print

55

N10-‐005 N10-‐006 ((JK0-‐023)

Exam Code 220-‐801 and 220-‐802 JK0-‐801 and JK0-‐802

220-‐901 and 220-‐902 (Academy customers will use the same codes)

Launch Oct 2012 Dec 2012 December 15, 2015 worldwide

No. of Ques6ons Maximum of 90 ques6ons per exam Maximum of 90 ques6ons

Length of Test 90 minutes for each exam 90 minutes

Passing Score 220-‐801: 675 (on a scale of 900) 220-‐802: 700 (on a scale of 900)

220-‐801: 675 (on a scale of 900) 220-‐802: 700 (on a scale of 900)

Languages English, Japanese, German, Thai, Spanish, Simplified Chinese, French, Arabic, Portuguese

English at Launch Japanese, Spanish, German and French approval in process

Re6rement English Language – June 30, 2016 Other Languages -‐ December 31, 2016 TBD – Usually 3 years aier launch

Comparison Document: https://app.box.com/s/6yd19ryvaydk369l3po42z9zyxxkqil7 Quick Reference Guide: https://app.box.com/s/m5y6ztzd5vb3v55p7awi578klv977wcc


CompTIA A+ 900 series summary

§  Troubleshoo.ng takes center stage

§  Mobile and cloud coverage is broadened

§  Cybersecurity coverage is deepened

§  Greater diversity of technologies, including cloud, virtualiza6on, Linux and the Mac OS

§  Building relevant solu6ons

§  The ability to communicate effec6vely is also emphasized

Dr. Jean Andrews

57


A+ 220-‐901 and 220-‐902 High Marks

§  Good job of culling the old and adding the new

§  901/902 split makes sense for the academic community


A+ 2015 -‐ What’s New

§  Support for UEFI firmware and GPT par66oning system

§  Windows 8 (major change: startup troubleshoo6ng tools)

§  Mac OS X and Linux (basic features and commands)

§  Cloud concepts

§  Support for mobile devices (notch above A+ 2012)


•  Celebrate student success (T-‐shirts, Tweets, framed cer6ficates, and more)

•  Prac6ce exams

•  Use great materials

•  Track pass/fail rates

•  Instructors are cer6fied

•  Focus on get a job

What Great A+ Programs Have in Common…

•  Create community

•  Lead with a problem rather than lead with content

•  Provide problem-‐oriented real life experiences


Lead with the problem

61

Project or Problem •  Troubleshoot a video problem •  Upgrade Windows •  Use virtualiza6on to set up an applica6on test bed

Resources/Knowledge Base •  Videos/lectures/tutorials •  Example solu6ons •  Step-‐by-‐steps •  Explana6ons •  Google it •  eBook

Assignment or goal

Use as needed

©2015 CompTIA Proper6es, LLC. All Rights Reserved.

Why flip?

62

Short term

•  Memorize facts •  Follow step-‐by-‐steps

Execu6ve func6ons

•  Trial and error •  Discover and formulate answers •  Paeerns are discovered and not “given”

Long term

•  Deeper learning •  Transferable to other situa6ons

SO THAT MORE LEARNING GOES FROM SHORT-‐TERM TO LONG-‐TERM MEMORY


Who or what is driving?

§  Organize your course by projects and ac6vi6es rather than by the textbook

§  Make resources available to students and turn them loose to work

§  Allow students to self pace and help each other

§  Coach from the sidelines

§  Lecture only when students are stuck and then only to a few

63

64

GeGng prac.cal

§  Build a PC

§  Class runs a campus help desk

§  Problems on wheels

§  Virtual world


Comprehensive Approach or Hardware/Somware Split

THANK YOU.

Why$CompTIA Cerﬁcaons?€¦ · • share best practices and find engaging and relevant content...

Documents

Transcript of Why$CompTIA Cerﬁcaons?€¦ · • share best practices and find engaging and relevant content...