Why VoIP Make Sense for SMBs
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Transcript of Why VoIP Make Sense for SMBs
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Why VoIP Makes Sense For SMBs
David FridleyProduct Manager IP Telephony Solutions
Telecommunication Systems DivisionPhone: 949-583-3692
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Agenda
Features Quantitative Qualitative Examples
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Big Company Features for SMB
Call Center / ACD Voice Mail and Unified Messaging IVR w/ Text to Speech Web based personal administration Remote Management Custom Applications Integrated Application Server
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Quantitative
Reduce cost of Moves, Adds, and Changes Reduce Telco Charges
Long Distance Charges Separate Voice and Data services Wireless Service Bill
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Quantitative
Hard Savings Item Assumptions Hard Savings Value
Expense for moves, adds, changes and removals (MACRs)
-100 Users-1MACR/user/year-$100/MACR
$10,000 per year
Toll charges for intra-company long-distance
-100 Users-200 long-distance minutes/user/month-$0.04 per minute
$9,600 per year
Source: Yankee Group, 2006
Hard Savings Item Assumptions Hard Savings Value
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Qualitative
Broader Reach Network Sites Together over IP Take an IP phone home / remote Voice over WiFi within the Business
Networked Applications ACD / Call Center Auto Attendant IVR Unified Messaging
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QualitativeHard Savings Item Assumptions Hard Savings Value
Advanced, robust and mobile, voice and data features
-Unified Messaging-Find me / follow me-Visual voicemail-Remote worker integration-Voicemail notification
More effective and efficient internal communications
Integrated information services
-Integration with CRM software-Automatic link between customer telephone activity and customer databases
Improved customer service and customer satisfaction; reduced churn
Advanced multimedia and collaboration tools
-Multiple users-Simultaneous peer-to-peer voice, data, and video
Increased employee productivity and collaboration
Source: Yankee Group, 2006
Soft Savings Item Example Soft Savings Value
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VoIP Business Drivers
Source: Yankee Group 2005 Small & Medium Business Communications, Broadband and VoIP Survey
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Example: Travel Agency
Qualitative Centralized ACD Agents worked remotely over IP Provide 24 hours service like the big agencies
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Example: Electrical Contractor
70 Employees 2 sites in San Diego 5 sites in 5 cities in Mexico
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Example: Electrical Contractor Qualitative
Centralized Auto Attendant
Centralized Voice Mail Unified Dialing Plan –
Across Boarders IP Telephone allowed
employees to work more efficient remotely
Remote System Administration
Quantitative Saved $17,500 annually
in long distance / cross boarder costs
Saved $7,500 annually in reduced cellular costs
ROI 2 years
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Example: Boutique Clothing Manufacture
Locations 1 US Headquarters 1 US Showroom 1 Mexico 4 Asia
66 Employees (US)
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Example: Boutique Clothing Manufacture
Qualitative Centralized Voice Mail Unified Dialing Plan –
Across Boarders IP Telephone allowed
CEO to work more efficient while traveling and from home
Quantitative Eliminated most long
distance bills
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Summary
“Managers should also ask how VoIP can improve or transform—how they do what they do.” – Harvard Business Review, September 2005
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Audience Q&A