Why Study in the University of Sheffield

8/10/2019 Why Study in the University of Sheffield

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Welcome!


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Becky Mathers Study Abroad Administrator

I work in the International Exchanges Unit withinStudent Support & Guidance in the Student ServicesDepartment

Our team: Head of International Exchanges Unit,Study Abroad Administrator, Erasmus Administrator,IEU Assistant


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Snapshot of The University of Sheffield

Student Numbers

Total Number of students 24,000

Total number of Internationalstudents

5,000

Incoming Study Abroad 180-200

Outgoing Study Abroad 100

Incoming Erasmus 500

Outgoing Erasmus 400

Other Programmes (not our office) 300

Traditional, non campus, Redbrick university, established in 1905

A little bit about me


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Valerie Horwood Study Abroad and Exchange Coordinator

Within the Partnership Division

The team: Me!


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Snapshot of The University of Greenwich

Student Numbers

Total Number of students 22,000

Total number of Internationalstudents

4,000

Incoming Study Abroad 50 (two island programmes)

Outgoing Study Abroad 0

Incoming Erasmus 80

Outgoing Erasmus 20

Other Programmes (not our office) 20

Gained university status in 1992

A little bit about me


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Emily WescottAcademic Officer for Arcadia University College of

Global Studies

London Study CentreArcadia University Glenside staff, Regional Assistant

Directors, in country centres

Resident and Academic Director, Associate Director,

Academic, Housing and Student Services Officer andOffice Coordinator


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Arcadia University, CGS Founded in 1853, in the state of Pennsylvania

CGS is one of the three colleges

Sixty years involvement in international education Offer over 100 study abroad opportunities in 15

countries to both undergraduates and post-graduates,

Programmes include direct entry programmes, hybrid

programmes, academic degree programmes, certificateprogrammes, internships, and exchanges.


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The Ice BreakerTask: In pairs find out as much as you can from

your colleague: name, university they work at, role, how

long in this job, what they would like to take away today

Time: 5 Minutes in total

Feedbackon your new colleague to the group(15 minutes)


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Background to Study Abroad The concept of studying in a foreign country

A very well developed industry in the US,

established to ensure maximum number of USuniversity students study abroad


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What do we mean by Study Abroad/Mobility?

Shout out the different

ways you know.


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What do we mean by Study Abroad/Mobility?

Mobility

DirectEnrol

Exchange

IslandProgrammes

Custommade

programmes

IndependentFee Payers

Erasmus(European)


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To whom are we responsible?Senior Management Team/our university

Income generation Internationalisation

Profile and reputation Opportunities for home students to go on exchange

Overseas Partners

Our fast and efficient processes and services makes their job

easier Good pastoral care for students they like us & tell their students Generates reciprocity Can lead to opportunity for diversification of partnership - fee

paying students


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Students Manage the student journey

Good customer service settling into a new culture,environment whilst instilling a sense of independence

Ensure the experience lives up to their dreams/expectations

They tell their friends!

Ourselves!Work smarter within confines of the university system and

budgets. Happy students =Happy staff = Keeps us in jobs!


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Study Abroad student lifecycleExercise:Map it out within 15 minutes

From 1stthinking of going abroad to coming home

Why, how, who, where

Feedback15 minutes

End

Middle

Start


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Study Abroad student lifecycle Stage 1: Recognising the need to go abroadParents, friends, siblings, professors, home university

website, study abroad fair, ancestry

Stage 2: Information SearchInternet including industry specific websites (eggoabroad.com, diversityabroad.com, studyabroad.com),host university websites, friends/siblings/classmates whohave studied abroad (possibly most credible source), parents,home university (study abroad office, professors), 3rdpartyproviders


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Study Abroad student lifecycle Stage 3: Evaluation of alternative programmes

Does the programme meet needs/expectations

Stage 4: Purchase decisionInfluenced by many factors including whether there is

an agreement between the home and host university to

facilitate credit transfer, ease of application, how

independent they are, cost (including financial aid

transfer), special needs


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Study Abroad student lifecycle Stage 5: Post purchase evaluation

Takes place before arrival students need to be

constantly reassured they have made the correctdecision

Stage 6: Arrival and semester

Finding routine, settling in to new environment

Stage 7: Departure/Alumni

Re-entry orientation, credit transfer, feedback,

programme advocate


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Tools of the tradeRegardless of numbers of students, you need

tools and an efficient use of time to maximise thestudent experience

Tools can include people and also systems

& processes.


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Enquiry Generation Online presence e.g. Go-abroad, Hobsons, Petersons,

websites, SEO, social networking etc

International visits/study abroad fairs

Partner Universities

Marketing materials eg: brochures

Site visits


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Enquiry Handling E-mail enquiry or online form for more efficient data

capture?

CRM?

Study abroad specific system/university wide

Turnaround times

Meet student customer service expectations


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Other tools of the tradeSystems and processes

How do you handle Application incl. visa/Registration

Paper or paperless?Admissions decisions; Faculty or in house?

University system or stand alonedatabase/spreadsheets?

Existing system or is there room to change? Do youwant to change?

Advantages and disadvantages of the two


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Student Support Mechanisms Pre arrival information brochures, web, fact sheets

Social Networking E.g. Facebook

Buddies/mentoring already existing ? Can you tap in?

Welcome & orientation programme

Social programme

Student Union


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Stakeholders (People!)These are people who either have a direct impact on your

role or who can be effected by how you carry out your

role within your University. They can also impact onwhether you meet your responsibilities.

In your group list key stakeholders &reasons why they are important (5

minutes) and then feedback.


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Faculty bothhome & overseas

OverseasPartners &providers

YourInternational

office staff

Senior

management

YourProfessional

Services /Offices

Students

Possible

Stakeholders


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Establishing and maintaining

overseas partnershipsWhy you need these & what you can achieve:

Facilitate internationalisation strategy Recruitment channel

Higher University agenda:

Raise University profile Generate income

Outward mobility options for your home students

Joint Research projects

Staff mobility academic and administrative


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How you can set up new partnerships Receive approaches from them

Cold calling targeting your needs

NAFSA and other conferences networking and formalmeetings to explore opportunities

Your Faculty contacts pick their brains/address book!

Study Abroad Fairs/Talks/1:1 Meetings

Close personal network of colleagues around the world many people move around universities


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Maintaining Having a partnership check list

Review system of partnership

Not just about quality of the University, its aboutshared interests

Monitoring student feedback


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Barriers to effective stakeholder

relationships

In your group brainstorm the barriers and

challenges which can hinder or stop thedevelopment of your Programmes

10 minutes and 10 minutes to feedback &

summaries


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External Support BUTEX

AASAP

NAFSA UCOSA

Overseas Colleagues

UK Colleagues British Council

IIE

Open Doors report


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SummaryThe Study Abroad and exchange office within a university is

an organisation within an organisation e.g. we do; marketing,admissions, pre arrival, student support, housing, external

relations, finance, visa preparation etc


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What will you take away fromtoday?


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Our contact details

Becky Mathers [email protected]

Valerie Horwood [email protected]

Emily Wescott- [email protected]


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Thats all folks!

Enjoy the conference!

Why Study in the University of Sheffield

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