CRM 주요성공전략과 신한금융지주 GDW/CRM · PDF file10.04.2000 · 전사적전사적고고객객관리 ... crm 정보이해및 ... crm 전사적용을위한최적화방안및
Why crm is necessary for a growing company
Transcript of Why crm is necessary for a growing company
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WHY CRM IS NECESSARY FOR A
GROWING COMPANY
TeamWave
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“There is only one boss.
The customer.
And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
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Total USD 23.2 billion was spent on CRM in 2014.
- Gartner
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In CRM software market, SaaS has 47% share.- Gartner
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Asia Pacific is the fastest
growing region in CRM space.
- Gartner
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Communication, Media and ITcompanies are the highest spenders.- Gartner
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CRM - A Key Business Enabler
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1 Focus on Quality Sales Leads● Follow Leads with high probability of
conversion● Get better conversion rate● Close deals faster
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2 Increase Customer Satisfaction● Address customer queries efficiently● Access consistent and integrated data
sourced from various business functions
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3 Take Proactive Decision● Access real time customer data● Identify trends● Take action to changing business
dynamics
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4 Manage Data Efficiently ● Centralize data in one system● Avoid data loss● Securely manage data
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5 Increase Sales Productivity● Empower sales team with mobile CRM● Update data and create reports on the go● Enable sales support to get started instantly
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6 Get Up to Speed with Modern Sales● Implement complex sales workflow● Make sales and marketing work as a closely knit unit
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Propel Your Business Growth withTeamWave CRM
www.teamwave.com