Why choose Salesforce ? Top 10 reasons to choose salesforce

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    21-Aug-2015
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Transcript of Why choose Salesforce ? Top 10 reasons to choose salesforce

  1. 1. TOP 10 REASONS WHY CHOOSE SALESFORCE
  2. 2. How are CEOs addressing the issues they consider most critical? 3rd position for Customer Relationships strategies SOURCE / THE CONFERENCE BOARD SURVEY 2015 2 TOP 5 GLOBAL CHALLENGES Human capital strategies Innovation strategies Customer relationship Operational strategies 1 2 3 4 Improve performance management processes and accountability. Provide employee training and development. Enhance effectiveness of the senior management team. Raise employee engagement. Improve leadership development programs Create culture of innovation by promoting and rewarding entrepreneurship and risk taking. Engage in strategic alliances with customer, suppliers, and/or other business partners. Find, engage, and incentivize key talent for innovation. Adopt a user-centric approach to innovation Engage personally with key customers/clients. Enhance quality of products/services. Develop a more outward looking customer-centric culture. Increase speed of products and services to market. Tailor marketing, promotion, and communications campaigns to key customer needs Improve our organizational agility/flexibility. Seek better alignment between strategy, objectives, and organizational capabilities. Raise employee engagement to drive productivity. Redesign business processes. Continual improvement: lean six sigma, ect. Sustainability strategies 5 Ensure sustainability is part of the corporate brand identity and culture of the organization. Incorporate sustainability goals into corporate strategic performance objectives. Enhance portfolio of sustainable products and services. Engage with stakeholders with long-term sustainability goals
  3. 3. CEOs are Growing their businesses and achieving their goals with Salesforce 3 TOP 10 OBJECTIVES OBJECTIVES % OF RESPONDANTS Improved customer data quality and data management 90% Improved sales pipeline visibility 89% Improved customer service and support 87% Increased customer satisfaction 76% Reduced sales, service, marketing or other operational costs 73% Enhanced cross-sell and up-sell opportunities 73% Acquired new customers 72% Increased marketing campaign effectiveness 71% Increased customer retention 70% Increased Customer Loyalty 66% SOURCE / SALESFORCE SURVEY CONDUCTED BY INDEPENDANT THIRD PARTY CUSTOMERSAT INC.
  4. 4. Why executives choose Salesforce 4 TOP 10 REASONS WHY EXECUTIVES CHOOSE SALESFORCE REASONS % OF RESPONDANTS Ease of use 53% Ease of implementation 49% Hosted CRM Solution 45% Ease of administration 43% Ease of customization 40% Features 33% Price 26% Total cost of ownership 17% Past experience with Salesforce 14% Customer references 13% SOURCE / SALESFORCE SURVEY CONDUCTED BY INDEPENDANT THIRD PARTY CUSTOMERSAT INC.
  5. 5. Companies need analytical and operational dashboards SOURCE / SALESFORCE 5 TOP 6 Dashboards Every Sales Leader Needs Lead Funnel Dashboard Forecast Dashboard Sales Leaderboard Dashboard Competition and Win/Loss Dashboard KPIs and Sales Activities Dashboard Executive Daily View Dashboard
  6. 6. 6 7 Key Performance Indicators That Every Sales Manager Should Use Lead Response Time Rate of Contact Rate of Follow Up Contact Clicks from Sales Follow-Up EmailsSocial Media Usage Usage Rate of Marketing Collateral Opportunity-to-Win Ratio Sales managers need indicators to take decisions SOURCE / SALESFORCE
  7. 7. 7 94% of success rate SOURCE / SALESFORCE SURVEY CONDUCTED BY INDEPENDANT THIRD PARTY CUSTOMERSAT INC. WHY CHOOSE SALESFORCE
  8. 8. 8 Salesforce users report average ROI of 45% achieved in 8 to 9 months SOURCE / SALESFORCE SURVEY CONDUCTED BY INDEPENDANT THIRD PARTY CUSTOMERSAT INC. WHY CHOOSE SALESFORCE
  9. 9. 9 91% would refer to a colleague SOURCE / SALESFORCE SURVEY CONDUCTED BY INDEPENDANT THIRD PARTY CUSTOMERSAT INC. WHY CHOOSE SALESFORCE
  10. 10. 10 66% have already recommended to a colleague SOURCE / SALESFORCE SURVEY CONDUCTED BY INDEPENDANT THIRD PARTY CUSTOMERSAT INC. WHY CHOOSE SALESFORCE
  11. 11. 11 Small Business up to 100 employees deploy Salesforce in 15 days and Medium to Big Business up to 1000+ employees in 27 days SOURCE / SALESFORCE SURVEY CONDUCTED BY INDEPENDANT THIRD PARTY CUSTOMERSAT INC. WHY CHOOSE SALESFORCE
  12. 12. THANK YOU FOR YOUR ATTENTION