Why (and how) Difference Matters Now
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Transcript of Why (and how) Difference Matters Now
Why (and how)
Difference Matters
Now
joe gerstandt
consider this…
…a long time ago, in a far away galaxy, there was a man
named Uri Treisman
consider this…1.Lack of Adequate
Preparation2.Socio-economic Status3.Lack of Family Support4.Lack of Motivation
consider this…1.Assumptions2.Intentions vs. Impact3.Stereotypes4.“They” vs. “WE”
overview
1.What2.Why3.Making a
Case4.Q & A
what
diversity is…• difference• relational• multi-
dimensional• dynamic• contextual
inclusion is…
identity
diversity
cognitive diversity
differences in mental
processes of perception, judgment,
categorization, rules of
thumb, etc.
why
know these nine things you
must
1-new competitive advantage
Change is the engine of growth.
Sustainable, profitable change is fueled by
innovation.
1-new competitive advantage
Change is the engine of growth.
Sustainable, profitable change is fueled by
innovation.
Wisdom of Crowds | James Surowiecki
The Medici Effect | Frans Johansson
2-generational transition
34.7
44.6
35.4
25.7
21.1
10.8
1.8
27.9
54.9
44.8
27.4
13.7
13.9
19.9
13.5
-0.3
-9.1
-6.2
4.5
-5.7
95 years and over
90 to 94 years
85 to 89 years
80 to 84 years
75 to 79 years
70 to 74 years
65 to 69 years
60 to 64 years
55 to 59 years
50 to 54 years
45 to 49 years
40 to 44 years
35 to 39 years
30 to 34 years
25 to 29 years
20 to 24 years
15 to 19 years
10 to 14 years
5 to 9 years
under 5 years
US Population Percent Change by Age: 1990 to 2000
3-new workforce
4-new consumers
5-new contract
6-better problem solving
The Difference | Scott Page
7-culture rules
8-human nature
9-conformity kills
making the case
the business case The purpose of a business
case is to capture the reasoning for initiating a project or task.
The logic of the business case is that any time resources such as money or effort are consumed, they should be in support of the
business.
the business case
a business case is an argument
the business caseWHAT: what action are you
recommendingWHO: who are the key playersWHEN: summary of timelineHOW: how will action be
implementedWHY: what is value of action
the business case
why1.benefit2.evidence3.number4.story
the business case
benefitWhat is the business
impact of what you are proposing?
the business case
evidenceWhy do you believe
that what you are proposing will have
this impact?
the business case
number$$$$$$$$$$$$$$$$$$
the business case
storyAdditional evidence in the form of a story or
example.
the business case
the process1. Know What Matters
Most
the business case
the process2. Figure out What You
Want To Do (WWWHW)
the business case
the process3. Tell a Friend
the business case
the process4. Prepare your
Proposal
the business case
an exampleNewly responsible for diversity and inclusion at a regional bank in
the midwest – 900 employees.
the business case
an exampleDemographics seem good, but issues with retention,
and interpersonal / interdepartmental
conflict.
the business case
an exampleResearch from Hubbard &
Hubbard Inc., shows that it is common for 20-90% of work time
to be wasted on unnecessary drama, barriers, dysfunctional
relations/communications
the business case
an example25% = 2 hours per day$15 per hour$30/day/per person x number of
employees ($27,000 per day)50% that is diversity related$3.5 million / year+
the business case
an exampleTraining$50,000 to develop workshop
and materials$40,500 in lost “on the job”
timeTotal Cost = approx. $100,000
the business case
an exampleTraining• Business objectives• Performance objectives• Learning objectives
– awareness– learning– skills
the business caseWHAT: what action are you
recommendingWHO: who are the key playersWHEN: summary of timelineHOW: how will action be
implementedWHY: what is value of action
the business case
So……let’s give it a try!
the business case
get to know your team
the business case
pick a project
the business case
whatwho
whenhowwhy
the business case
why1.benefit2.evidence3.number4.story
the business caseAdditional Considerations• How does this action connect to
organizational strategy?• Have other options been considered?• Are all key players on board?• What supporting research / evidence
do you have?
the business caseAdditional
Considerations• Benchmark internally for progress,
externally for process.• Capture numbers and stories.• Look at numbers inside the
numbers…special attention for disparity.
the business caseintegrated strategy
1.leadership2.workforce diversity3.inclusive culture4.culturally competent relations
resources• The Hidden Connections: A Science
for Sustainable Living | Fritjof Capra• The Living Company | Arie De Geus• Presence | Peter Senge• One From Many: VISA and the Rise of
the Chaordic Organization | Dee Hock• The Difference: How the Power of
Diversity Creates Better Groups, Firms, Schools, and Societies | Scott Page
resources• Achieving Success Through Social
Capital: Tapping Hidden Resources in Your Personal and Business Network | Wayne E. Baker
• A Whole New Mind | Daniel Pink • The Medici Effect | Frans Johansson• Diversity Inc. | www.diversityinc.com• The Wisdom of Crowds | James
Surowiecki
resources• Leveraging the New Human Capital:
Adaptive Strategies, Results Achieved, and Stories of Transformation | Sandra Burud
• The No Asshole Rule | Robert Sutton• Killing Rage: Ending Racism | bell
hooks• Competitive Advantage Through
People: Unleashing the Power of the Work Force | Jeffrey Pfeffer
resources• The Difference: How the Power of
Diversity Creates Better Groups, Firms, Schools and Societies | Scott E. Page
• Blink: The Power of Thinking Without Thinking | Malcolm Gladwell
• Rise of the Creative Class | Richard Florida
• Social Cognition | Ziva Kunda
resources• Implementing Diversity
Measurement and Management | Edward Hubbard
• Diversity Executive Magazine | www.diversity-executive.com
• OurTimeToAct.com
joe gerstandt
next next
generationgeneration
peoplepeople
practicespractices
inclusive culture
innovative leadership
joe gerstandt
www.OurTimeToAct.com
[email protected]/joegerstandt
www.linkedin.com/in/joegerstandtwww.facebook.com/joegerstandt
402.740.7081