1

WHO WE ARE

Company Overview:

Leadership: Mary Lynn Clark, President, Wyndham Vacation Rentals North America

Destinations: Wyndham Vacation Rentals offers travelers nearly 50 destinations across properties in some of the best beach, ski, mountain, theme park, golf and tennis resort destinations.

Property Types: From condos and private homes to cabins and villas

Number of Properties: More than 10,000

Wyndham Vacation Rentals, North America’s largest professional manager of vacation rental properties, is part of the Wyndham Destinations family of brands (NYSE: WYND). Built on the tradition of trusted, hospitality-grade service, Wyndham Vacation Rentals provides access to nearly 10,000 vacation rental properties in some of North America’s most popular vacation destinations. Wyndham’s service pledge to guests is to deliver a wide selection of homes and condominiums with detailed and accurate descriptions, clean, regularly inspected rentals, real time booking online, and quality customer service every step of the way.

Through a celebrated collection of 10 local brands including ResortQuest, Hatteras Realty, Vacation Palm Springs, ResortQuest Whistler, and Smoky Mountains Property Management, Wyndham delivers unique vacation experiences ranging from beachfront condos and private homes in Northwest Florida Beaches to slopeside chalets in Vail and modern oases in Palm Springs. Many properties offer kitchens, washers and dryers and other home-like conveniences along with maid service, spas, fitness centers, and golf courses. For additional information visit our media center or wyndhamvacationrentals.com. Also find us on Facebook and Instagram.

WHO WE ARE

Media Contacts: Christina Markowitch 973.753.6480 Christina.Markowitch@wyn.com

Owner Services*:

Number of Vacation Rental Owners: More than 9,000 independent homeowners

Owner Benefits*: Wyndham Home Exchange® program, an exclusive vacation exchange program

• Online owner portal

• Access to lifestyle savings

• Special pricing on basic rental home essentials

Website: www.WyndhamVacationRentals.com

Social Media: Facebook: facebook.com/WyndhamVacationRentals

Pinterest: pinterest.com/wyndhamvacation

Twitter: twitter.com/wyndham_rentals

YouTube: youtube.com/wyndhamrentals

Google+: plus.google.com/+WyndhamVacationRentals

Instagram: instagram.com/wyndhamvacationrental

Blog: VacationDifferently.com

*Owner services and benefits may vary by region and brand.

2

More property owners trust Wyndham Vacation Rentals to market, manage and maintain their homes than any other professional vacation rental management company in the North America. The company combines its local expertise and national marketing reach to drive bookings and help owners achieve the maximum revenue potential for their vacation rental properties. Services include:

• Property marketing

• Revenue management

• Property management & maintenance

• Housekeeping

• Guest service support

• Bookings and reservation management

3

OUR VACATION RENTAL BILL OF RIGHTS®

Vacations are about escaping the hassles of everyday life, which is why we

believe guests should always have the right to expect certain standards when

they choose a vacation rental. Booking with a trusted hospitality company like

Wyndham eliminates the guessing game, giving travelers the ability to vacation

with confidence. Our industry-first service pledge, the Vacation Rental Bill of

Rights, gives vacationers the peace-of-mind needed to ensure a great stay.

We’re committed to making sure our guests always have the right to:

Easily search from property descriptions that are detailed and accurate.

Work with an experienced hospitality company they can trust.

Book confidently in real time and pay online.

Assistance from a knowledgeable customer service team before, during and after their stay.

Choose from a diverse selection of distinctive vacation accommodations.

A clean, regularly inspected vacation rental.

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OU

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2010

2011

2012

2013

2014

2015

2016

2017

5

OUR BRANDS

Our diverse collection of more than 10 renowned rental brands offers

something for every traveler. From action and adventure to a quiet family

getaway or anything in between, the variety of our destinations intrigue

our guests as much as the diversity of our properties. Whether it’s a condo,

city apartment or oceanfront home that travelers seek or something unique

like a castle, houseboats or historic homes, our network of local hospitality

professionals are available morning, noon and night to ensure a seamless

vacation experience.

6

OWNER TESTIMONIALS

At Wyndham Vacation Rentals, we take pride in the service we provide our property owners and diligently work to maintain high quality relationships with each and every one of them. Earning their trust and respect is the foundation that helps us deliver great guest experiences. But, don’t take our word for it, take theirs…

MARKET KNOWLEDGEResortQuest by Wyndham Vacation Rentals

has managed two condos for us in the Destin

area since 2002, and we recently added a

third with them. The teams’ understanding

of the rental market and its dynamics is

exceptional. They monitor and adjust rental

rates based upon sophisticated market

analysis that helps to maximize our earnings.

ResortQuest has taken much of the work out

of owning a rental property.

James & Kathleen W.

FINANCESResortQuest by Wyndham Vacation Rentals

has managed our property for 12 years and

we have not had one second of worry about

the upkeep or renting of it. Investing in a

vacation rental property is only a productive

investment if you find a strong property

management team to look after the day-to-

day details of housekeeping, maintenance

and the unique (sometimes hourly) needs

of those renting the property. ResortQuest

makes our vacation rental property a strong

part of our investment portfolio.

Cindy G.

PET FRIENDLYWe’ve had an outstanding experience with

ResortQuest by Wyndham Vacation Rentals

renting our condo in Miramar Beach. Good

people work at this company that care about

their owners. They always make sure we are

presentable and in full working order before

each guest. A big part of this renting success,

however, is our willingness to keep the unit

updated and also make our home pet-friendly.

Don A.

CLEANLINESSFrom the beginning, we were so impressed

with the professionalism of the presentation,

marketing office, staff and the knowledge

of the market. Now almost two years later,

it continues to be excellent! Our unit always

looks great and very clean. Anytime we make

a request, it’s done quickly, efficient and with

a “it is my pleasure” attitude.

Pattie & Gary C.

ETHICSI had a horrible experience with another

property management company and decided

to partner with ResortQuest by Wyndham

Vacation Rentals. Now at the end of my

second year, I have to say that I have received

top-notch, five-star treatment from all of your

staff at all times. The compassionate, ethical

and quality service from you and your staff

reflect great credit on ResortQuest, and the

entire hospitality industry.

Eve E.

SERVICEResortQuest by Wyndham Vacation Rentals

in Pensacola Beach is simply spectacular. We

are so happy that this company has taken

the time to take care of our investment since

my husband and I are both active duty Army

officers who do not have the time to look

after our property on a regular base. We love

and cherish all that ResortQuest does for all

owners and renters; they all are truly the best

in the business.

Olivia S.

7

GUEST TESTIMONIALS

Making our guests happy from check-in to check-out is a top priority at

Wyndham Vacation Rentals. Our staff has made it their mission to ensure

that each and every guest has a smooth vacation stay. When you book

with us, we want you to have the confidence that you’ll get the experience

you’re seeking. Some of our guests were kind enough to share their

thoughts about staying with us…

During our vacation this year, your

entire staff distinguished itself beyond

anyone’s reasonable expectations.

An area that I want to emphasize is

housekeeping. The staff consistently

did an outstanding job. Over our five-

week stay, we had a number of guests

departing in the morning and the next

guests arriving in the afternoon. We

relayed our schedule via the front desk,

and the room was ready to go by the

time the next guest arrived. No detail

was ever overlooked: linens, towels and

robes changed and pillows fluffed. The

room always looked like that guest was

the first to use it. We look forward to

our six week vacation next year at Lion

Square Lodge by Wyndham Vacation

Rentals!

- Tom & Jane D.

On our last vacation with Wyndham

Vacation Rentals, we were uniting with

our son and his family, and our niece and

her family. Commuting from Texas was

adventurous in three cars. Our arrival in

Gulf Shores was so awesome. We took our

children to Gulf Shores many, many times

when they were younger, and this vacation

did not disappoint. We even stayed an

extra night. Your staff was courteous and

professional. We were already planning

next summer before we left! See you next

summer I hope...with another grand baby

in tow.

- Karen L.

We are very glad we chose Oceana Resorts by Wyndham

Vacation Rentals for our vacation stay to Myrtle Beach.

In the past, I’ve made a couple bad decisions and

ended up at hotels that were dirty with staff that was

unfriendly and inconsiderate. But with this stay, the

guest services and housekeeping staff were professional,

helpful and nice, and the entire place was clean: rooms,

pools, decks, balconies, elevators and garage. I feel

we’re a little particular when it comes to packing up

and bringing our family, including a one year old, to a

place, but I have absolutely no complaints about Oceana

Resorts. The Camelot by the Sea property is located

perfectly centered to all the shops and food places and

accommodating to individuals and families. It also has

great parking with room access on every floor of the

garage; easy check-in and checkout process; comfortable

beds and pillows; sturdy balcony rails; nice TVs and

furniture and an awesome view of the oceanfront. We

would highly recommend Oceana Resorts to anyone.

- Kim R.

All the memories spent in our rental homes have

been special! We have rented several houses with

a private backyard and pool in Palm Springs. My

husband and I love spending time in the pool

during the day and then by the fire pit or in the

hot tub at night. So many of the homes are dog

friendly, which is great because it means our four-

legged child can come on vacation with us! We live

in an urban environment, so we love being able to

play fetch in the backyard with him. The homes

we’ve rented with Vacation Palm Springs were

spotless and equipped with everything we needed

or could want.

- Teri S.

8

NORTH AMERICA VACATION RENTALS:Frequently Asked Questions

1. What types of travelers should most consider booking a vacation rental property?The vacation rental experience appeals to a wide variety of travelers, all of whom may appreciate the conveniences of home while on vacation. Whether it’s a family looking for the cost-saving advantages of a rental or executives wanting to hold a corporate retreat, this exciting way to stay can be a natural fit for many people, especially groups. But even many couples and smaller traveling parties can find the space, convenience and authenticity of a vacation rental stay just as appealing.

2. What are some of the advantages of booking a vacation rental over a hotel?The value of a vacation rental can really appeal to travelers. With a vacation rental, you can get the convenience of home-like amenities, generally including a kitchen or washer/dryer. Access to a kitchen alone can equate to significant savings on meals. In a survey, it was reported that vacation rental travelers saved $898 on average by preparing some meals in their rentals, over a one week stay. More space is another advantage of a vacation rental, which generally offers an average of 1,850 square feet versus the 325 square feet you get at a hotel. In addition to the space and savings, travelers also really enjoy the authentic feel vacation rentals can give a trip.

3. What sets Wyndham Vacation Rentals North America apart from rent-by-owner vacation rental companies?Through peer-to-peer vacation rental companies, you don’t always get the standards of an established professional management company because the properties are being rented by their owners; this can sometimes lead to unmet expectations. Booking with a professional manager helps to ensure guests that their vacations are in the hands of caring professionals every step of the way.

Our exclusive Vacation Rental Bill of Rights® pledge outlines the standards we believe guests should always have the right to no matter who they choose to book with. From planning their vacation to arriving at their rental, we’re committed to making sure our guests have access to deserved conveniences and assurances, including online search capabilities that allow them to confidently book through our website, regularly inspected and clean properties, and customer service assistance before, during and after their stay.

4. What amenities and services can a guest expect when staying with Wyndham Vacation Rentals North America?In many of our vacation rental properties, guests can enjoy the best of both worlds – the comforts of home with the added convenience of the hotel-like amenities many of us can’t do without on vacation. Built on the tradition of trusted, hospitality-grade service, we generally offer guests added perks like housekeeping, concierge services, spa and fitness centers, free Wi-Fi, and complimentary shuttles at many of our properties. With extras like these, guests can relax in their home away from home while enjoying the service similar to a hotel.

However, for travelers who prefer a more traditional vacation rental experience, we offer properties with fewer amenities and services where they can bring their own towels and linens from home or decide if they want housekeeping during their stay. On our website, the informational tabs on each property page detail what services and amenities are available, allowing guests to select a great vacation rental for their trip.

5. What if guests have questions or concerns during their stay?If guests run into any questions or concerns during their stay, they can call the regional point of contact that’s listed in their check-in packets. Wyndham Vacation Rentals prides itself on offering access to local representatives with the expertise and knowledge needed to address guests’ concerns whenever they might arise.

9

7 WAYS TO PREVENT A VACATION RENTAL NIGHTMARE

1. Rent from a Reputable SourceSearch for properties on established listing sites and book with names you recognize like well-known hospitality companies or local real estate and vacation rental management companies that have been servicing their communities for years.

2. Look for Guarantees Some vacation rental sites offer guarantees that ensure your rental will meet certain standards. Wyndham offers its Vacation Rental Bill of Rights® which provides assurance that among other things all of its properties are clean, well-maintained and regularly inspected.

3. Watch Out for Fraudulent ListingsFraudulent listings often offer aggressively low prices to attract would-be renters. If something doesn’t feel right or the deal seems too good to be true, proceed with caution.

4. Avoid Hijacked AdsScammers often lift property descriptions and photos from legitimate rental or home sale listings and create bogus ads on other sites. Copy and paste the listing description and do an Internet search to see if it is a direct match with listings from other sites. If so do some more research.

5. Be Your Own Private InvestigatorCheck online maps to make sure the property address is legitimate and use the satellite view to see if the property matches the listing description. Check local tax records to verify the person you are dealing with is truly the owner of the home.

6. Pay Securely & in Real Time Avoid rentals that demand payment via wire transfers or pre-paid cash cards. Insist on paying via credit card or PayPal so you have recourse to get your money back. It’s also important to find a vacation rental site that has real-time availability calendars to avoid the possibility of double-bookings.

7. Ask about On-site Customer ServiceWhat if your stove breaks in your rental and you just bought hundreds of dollars of food? Even worse, what if the person you booked with lives across the country and can’t be reached? Guests should ask whether there’s a local team on hand to take care of any issues that may arise.

The best way to avoid pitfalls when booking a vacation home is to look for a property that has already been vetted for you by a professional management company. Unlike when you book from a do-it-yourself homeowner, professional managers like Wyndham Vacation Rentals handle the process with hospitality-grade standards from start to finish. Peer-to-peer rentals leave the customer service and accountability standards up to each individual homeowner, which can have negative effects on your vacation that range from slightly irritating to disastrous. Here are some tips to help avoid a potentially bad vacation rental experience:

PROFESSIONALLY MANAGED VACATION RENTALS INSTILL CONFIDENCEProfessional Managers Provide Safety, Service and Standards

CONCERNS ABOUT SAFETY BOOK WITH CAUTION

WHAT MOTIVATES TRAVELERS TO TRY VACATION RENTALS?

PROFESSIONALLY MANAGED IS PREFERRED

GREATER PEACE-OF-MIND

of vacationers listed concerns about being scammed as a top reason for not trying a rental

Not being able to get problems solved as quickly as they would like

Top concerns vacationers have when renting directly from an owner:

24%62%

After cost, top factors that would motivate those who haven’t tried vacation rentals include:

of those who have never tried a vacation rental said they would opt for a professionallymanaged rental over renting directly from an owner if price, dates and location were equal78%

95% of vacationers can think of at least one reason why they would choose a management company instead of renting directly from the owner:

99% had a positiveexperience their last timerenting a home through aprofessional manager

68% of those who haveexperienced both wayswould prefer to rent froma professional managervs. an owner

Not being able to contact someone immediately if an issue arose61% Not being able to communicate with the owner when they needed to52% Not being confident they’ll get what they anticipate46%

of vacationers worry about the safety of the property if renting directly from an owner45%

41% confidence they knewwhat they were getting

35%

34%

33%ease of contacting someone at any time if an issue arose

set standards for quality and cleanliness

©2016 Wyndham Vacation Rentals North America, LLC. Wyndham Vacation Rentals and related marks are registered trademarks and/or service marks in the United States and internationally. All rights reserved. 14 Sylvan Way Parsippany NJ 07054 US

the management company would take responsibility for any issues65%

the management company would fix any issues quickly60%

the management company would provide a 24/7 contact48%

of vacationers said they’d choose professionally managed over owner managed because it would provide greater peace-of-mind

46%

99%

68%

Guests who have experience with both waysare 2.5x as likely to feel extremely confident in the safety of a home rented through a management company than directly from the owner

2.5x

a property that is professionallycleaned and maintained

A survey by Wyndham Vacation Rentals reveals nine in ten (89%) vacationers who have never rented a vacation home would consider doing so. However, fears associated with renting from a do-it-yourself homeowner ultimately stop many from trying.

Vacationers can overcome these concerns by booking with a professional manager.

This survey was conducted by Kelton Global between December 14, 2015 and January 5, 2016 among the following audiences: 1,000 nationally representative Americans 25+ who have ever traveled outside the home overnight including 447 Americans who have experience being a rental guest in someone else’s vacation home. In addition to examining vacationers’ views of professionally managed vacation rentals, this two-part study also sought the views of vacation homeowners, which is represented in another infographic. For more information, contact Christina Markowitch at Christina.Markowitch@wyn.com

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