WHO & UN ECE WG Water & Health 5Geneva, 2005-12-07 / D. OLIVIER 16/08/20041 ISO/TC 224 Service...

16/08/2004

1WHO & UN ECE WG Water & Health 5 Geneva, 2005-12-07 / D. OLIVIER

ISO/TC 224Service activities relating to drinking

water supply systems and wastewater systems

Chairman : Jean-Luc REDAUD – France

Secretariat : AFNOR

Contact: [email protected]

16/08/2004


service standards …and not technical product or test method standards

Guidelines and not “management systems” specifications supporting direct certification

complementary to ISO 9001 & 14001 which deal with the quality and environmental management systems

much more oriented towards performance values involving many “new” stakeholders (users, NGOs,….)

ISO/TC 224 : a new type of ISO Standards

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They will help to improve the dialogue among stakeholders develop a mutual understanding of responsibilities and tasks establish objectives locally adapted, complying with

mandatory requirements laid down by the relevant authorities assess the quality of the services provided monitor the performances of the water utilities

providing with methods and tools, but with only some examples of performance indicators (PIs)

ISO standards will help improving: quality of water services and

performances and efficiency of water utilitiesfor both the interest of users and the protection of the environment

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WG 1 Terminology (AFNOR – France)

WG 2 Service to user (AENOR – Spain)

WG 3 Drinking water (SCC – Canada and DSM – Malaysia)

WG 4 Wastewater (ON – Austria and KATS – Republic of Korea)

Ad Hoc Group (AHG) Developing countries(SNIMA – Morocco)

ISO/TC 224 Organization

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44 countries involved:26 participating countries (P – members) and 18 observing countries (O – members)

8 international organizations AfWA, AIDIS, Consumers International, EUREAU, IWA, NORMAPME, WHO, World Bank

Participation in ISO/TC 224

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The ISO standards will be designed to assist the bodies responsible for providing the water services, and the public or private operator(s) they entitle for that purpose, for providing the users with a continually improving quality of service at optimal cost

The ISO standards are to be applied on a voluntary basis

The ISO standards are to be « globally relevant »

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ISO 24510 Guidelines for the improvement and for the assessment of the service to users (service oriented standard)

ISO 24511 Guidelines for the management of wastewater utilities and for the assessment of wastewater services (management oriented)

ISO 24512 Guidelines for the management of drinking water utilities and for the assessment of drinking water services (management oriented)

Three ISO standards in preparation :

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“4.8 Quality of drinking water 4.8.1 Public health quality

The user expects to be supplied with water that poses no threat to public health and complies with applicable local regulations and/or guidelines.

Example of PI : Performance indicator: Total number of treated drinking water tests complying with the local regulations and guidelines in a year / total number of tests of treated drinking water carried out during the year x 100

Guideline: The operator or responsible body should include in a periodic report (e.g. the annual report) a summary of water quality related problems.”

(*) as drafted in the CD submitted to TC enquiry in April 2005

ISO 24510 and water quality (*)

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“4.2 Protection of public health

The primary objective of a drinking water utility is to ensure a sufficient supply of safe and agreeable drinking water”.

Sufficient supply means a quantity of drinking water available to the consumer in accordance with applicable national public health standards, regulations or guidelines taking into account the WHO sanitation Guidelines (see bibliography [8])

Safe drinking water means drinking water that has a quality in accordance with the applicable national health regulations taking into account the WHO Guidelines for drinking water quality (see bibliography [9]).


ISO 24512…some objectives for the drinking water utility (1) (*)

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“4.3 Provision of services (under normal and emergency situations)

An objective of a drinking water utility is to ensure that under normal conditions drinking water is available on a continuous basis.

The objective should be also to provide drinking water to critical customers or critical service areas during emergency situations and to restore service as quickly as possible when interruptions have occurred.


ISO 24512…some objectives for the drinking water utility (2) (*)

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September 2002 –- ISO/TC 224 1st meeting, Paris (France)

September 2003 – ISO/TC 224 2nd meeting, Ottawa (Canada)

April 2004 – ISO/TC 224 3rd meeting, Daejeon (Korea)

September 2004 – ISO/TC 224 4th meeting, Rabat (Morocco)

April – June 2005 – Committee Draft enquiry (CD) (TC memb)

October 2005 – ISO/TC 224 5th meeting, Berlin (Germany)

OUPUT of the CD enquiry (>80% of the 25 P-members voted)

CD 24510 (service to users) : 80% approval

CD 24511 & 24512 (WW & DW) 95% approval

A very clear consensus & encouragement for following up…

ISO TC 224 work schedule:the way behind….

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ISO TC 224 work schedule: the way ahead…

2006 April – Sept. : Draft International Standard enquiry (DIS)(all ISO members)

2006 March: 4 th World Water Forum in Mexico

2006 Nov 29th- Dec 3rd: ISO/TC 224 6th meeting, Punta Del Este (Uruguay)

2007 April (latest) Final DIS enquiry (all ISO members)

2007 Sept: Publication of the ISO standards ?

WHO & UN ECE WG Water & Health 5Geneva, 2005-12-07 / D. OLIVIER 16/08/20041 ISO/TC 224 Service...

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